This company thrives on not paying their shoppers. The company only hires friends and families to occupy their executive positions and will never hire the right person for the job. They don't pay shoppers in the Carribean or any underdeveloped countries claiming that the people will never take any legal action. They falsify reports at the end of the month to meet their requirements but will 'fire' shoppers when they do the same. Once you are fired, say goodbye to your money because you will never get paid. Nothing professional about this company, it is just using people to do the work and barely pay them. But meanwhile all the executives are getting paid well off. Do not hire this company if you are a corporation and do not work for them if you are a shopper.

WORKED FOR THEM AND THEY DO PAY YOU BUT IT TAKES TIME AND THEY ANSWER THE PHONE ONLY WHEN THEY FEEL LIKE IT NO WARM FUZZY FEELINGS WHEN YOU REACH THEM NEED REPLACEMENT OF FRONTLINE STAFF AND COMPLETELY NEW TELEPHONE POLICY NOTE MY REVIEW IS NOT THE FIRST IFFY REVIEW

I have worked for this company on and off for over three years mainly from the UK office. Payment was slow but it came through. Since the UK operation was moved to Canada it has become unbelievable. I have been sending emails back and forth to try and get paid for work done at the end of March and just been paid - July 2014. Since purchases are required to complete assignments this is not on. Shoppers are out of pocket and giving the company an interest free loan! Be warned, steer clear.

I started working for them back in 2008 and everything was perfect. I stopped in 2012 and was asked in January 2014 to start shopping again. And I have not gotten paid as yet. It's incredible. Nobody can give you a answer about payment. So almost 6 months ago is shopped for pizza hut, kfc and quiznos and I have not been paid . Don't work for them. You are wasting your time and money

I have been doing wine rack shops. Since November , I have received nov pay, but I received Decembers pay end of February, and it bounced. I was told last week it was in the mail! Nope not there! They owe me over $200! I don't think I will ever see it. It is the end of March and I am still waiting to be paid for December! I have completed jan, February and March shops! Not doing any more till I get paid"

I have been mystery shopping for a long time and am quite experienced. I joined Frontline Focus about a year ago and heard nothing for a year. Last week I was offered a competitiors visit at Pizza Hut via email. I agreed to do this and was sent some guidelines by email. A lot of spelling mistakes and poorly laid out these were.I completed the visit and entered the data. Almost straight away I was told my images were no good. They require very specific photos that need to be exact. As I had eaten the pizza I could not do the photos again and was therefore told I would not be paid. Outrageous when I had had very little guidance. This is the first and only mystery shopping company I would not recommend. The staff are rude and ignorant. I just want to warn others so they dont lose money too.

Thanks all for your comments. Tomorrow supposed to be my first mission with papajohnes to order one big size pizza ( alot of deatils they need plus special pictures ) and after your comments i decided not to participate in this. i told my self it's ok i love fast food , but what they wany me to do with the pizza too much funny , i will not eat it after this modifications in the pizza :D i think all of us need more income , it's better to learn new thing and work on it.

Don't work for them.. Ever!! Bunch of scammers.

I love challenging jobs as mystery shoper sayan very happy with a job like this because I think this is a test of the service and care workers should be better able to serve well

I received a call to work for this company in March 2011, thought it was a pretty good deal so I kept doing jobs for them for approximately 2 months straight. I submitted my receipts and payroll form as I was advised. Three months went by and I was wondering why I still hadn't been paid for any of the jobs I had done. I called and spoke to my rep and she told me to speak to payroll. I was told that they were very behind and that I would be paid the following week. A week went by still no payment. I called payroll again and she looked into it a bit more and advised that based on when I started that it was period 5 I was speaking of and they were only in period 4 so I would be receiving my payment by the middle of June. Oh and that she was the only one doing payroll and she only works 12 hours a week, so she is very behind...hmmmmm. Do you think I got paid nope, called again and guess what payroll said, yep still behind. This is ridiculus and I see what they are doing they are satisfying their customers that are paying them because the jobs there shoppers are doing are getting done. Here's the best part it doesn't cost them a cent. This is absolutely sick, the people that work for this company should be ashamed to represent a company like this that treats people this way. I am reporting to the better business bureau and may even start a class action law suit. It is absolutely appalling that companys can do this and get away with it. I won't give up till I am paid as well as make sure every other shopper experiencing this is paid as well.

I have done many Mystery Shops for a company:
Frontline Focus International IncFrontline Focus International Inc
64 King St E
Hamilton, ON L8N 1A6
(905) 667-1100

DO NOT SHOP FOR THIS COMPANY......THEY DO NOT PAY !!!

I have called many times about my payment and have not received calls back or payment owed. My next course of action will be to contact the Ontario Better Business Bureau and take them to Small Claims Court.

I did three jobs in total for FRONTLINE FOCUS INTERNATIONAL INC., my first experience with mystery shopping. The coordinator was super nice and helpful. I started in Dec 2010 and did my other two jobs in January 2010. It was March before I started contacting them looking for payment thinking it was a 6 week payment schedule. I left numerous messages and emails and no response recieved. Then I did an online search on the company name and found many people in the same boat, I wish I searched first before doing business with them, but good lesson learned now. I finally decided to file a complaint on the BBB website, which was very easy and found 16 other similar complaints. I recieved an email a week later from Frontline apologizing and saying that the cheque was mailed March 31, 2010 and if I could retract my claim from the BBB when I recieve the cheque. It's April 13 and I still haven't recieved the cheque - I'm wondering if they are walking the cheque from Ontario to Edmonton, Alberta. Today I received a phone call from my "super nice" coordinator and she pretty much blamed the delay on my "not filing my reports on time", even though I did and ignored what I had to say. I'm not sure how some of the reviews are actually positive - majority is negative feedback and lucky for the people that actually got paid for their time and expenses. It may only be the Canadian Frontline that needs to get their priorities in check, but nonetheless I will NEVER do another shop for this company and let others know.

I have done work for this company and cannot get paid.I did work August,September andOctober and only paid forAugust. I"ve tried to contact them on numberous occassions and they won't return my calls nor my e-mails. The next step is small claims court. I did the work willing and trusted that I would be paid but nothing so far. Maybe this might get them on the ball.