Cotton Traders Reviews - www.cottontraders.co.uk

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“Skimping on quality and size”

Written on: 02/06/2014 by t1ger27 (1 review written)

Having used Cotton Traders for some years for short sleeve rugby style shirts, I've noticed a gradual deterioration in quality of material and inconsistence in sizing. Shirts sized XL that I bought a few years ago and still fit me are equal in dimension to more recent 2 or even 3XL. In addition, as the chest measurement increases the length only increases marginally. Where are all these barrell chested dwarves? Also, this year they seem to only be doing shirts with a Guiness or Help for Heroes… Read Full Review

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“returns uggg”

Written on: 21/05/2014 by xlEngland184 (1 review written)

no email add; to complain with, poor very nice phone contact people BUT still can't return goods goods not as labelled, wring size label, so faulty request for return costs in breach of sale of goods act, this maybe fraud? telephonist experienced with angry customers, "we get it all the time" Suppose that's what you get for cheap cloths… Read Full Review

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“Poor delivery service”

Written on: 15/05/2014 by pqChandler332 (1 review written)

Cotton Traders - Good product range and good sizes for larger people, however they have the worst ever delivery service I have experienced. Up to 10 days for a delivery of a product that is in stock. Not good. Would not recommend if you are in a hurry… Read Full Review

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“Be warned: Do not use Cotton Trader's mail order service!”

Written on: 03/05/2014

I have tried to contact Cotton Traders by email to voice my disappointment in their mail order service as I believe any business or company should be allowed the chance to put things right before criticizing them in a review. Their website states "If you still need to contact us after you have asked a question on our Help pages simply click on the CONTACT button at the bottom of the relevant Help page to e-mail our friendly Customer Care Team." but there was no email address anywhere on their… Read Full Review

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Drummond2Drew's Comment

Written on: 15/05/2014

I must agree with your comments. I have one item to return but find I have to print off a return form for Hermes stating parcel size etc. I have shopped online for years and used Cotton Traders in the past but never had to experience this sort of mucking about before. I wanted to email complaint but nowhere is there an email address. What are they afraid of. I don't know of any other mail order company that deals with returns in this way. In fact not sure what I am going to do about it yet. I know one thing I will not be using Cotton Traders again.

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“awful company. impossible to place order online”

Written on: 27/02/2014 by mabelgh (1 review written)

What a washout. It is impossible to go to your basket when you place things in it. andwhen you telephone they charge you for the telephone call. I call this outrageos service. I just hope when my order arrives it is the correct item..... And if not they will charge me again to return the item… Read Full Review

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“Very poor quality jeans from Cotton Traders”

Written on: 02/02/2014

I bought a pair of Cotton Traders jeans at a garden centre 300 miles from where I live. Couldn't try them on but bought them anyway because the company sounds reputable. When I got home and tried them on, the jeans turned out to be total junk. The shape and fit are poor and the stitching in the pockets came away. These are the cheapest, nastiest jeans I've ever bought, but they had a mid range price. I can't take them back because the shop is 300 miles away. I can't email Cotton Traders because… Read Full Review

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“Boots unfit for purpose”

Written on: 02/01/2014

I bought a pair of black leather buckle boots in the sale which are totally unfit for the purpose. They let in water the first time I wore them. Why make boots which let in water. I have shopped with Cotton Traders for years now but sorry this will be the last. I feel that goods and services have been deteriorating for a while now. There are many other retailers who will welcome my money and provide quality goods… Read Full Review

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“Sizes wrong and Faulty”

Written on: 28/12/2013 by Suefoster (1 review written)

Bought some trousers from Cotton Traders size was wrong and had to return them only just found out from the Wife that they charge you to return items that are wrongly sized or faulty and to call Cotton Traders it's a 0844 No so you are also charged for this when you go on there web site and type in Complaints nothing comes up?. Now the Sherpa boots that also came with the trousers are faulty and need to go back another charge that's it for us no more Ordering from Cotton Traders… Read Full Review

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“Account Changes”

Written on: 27/12/2013

I tried to change my account payment details. Absolutely hopeless. The system is flawed. There is no help whatsoever. Trying to contact somebody is harder than finding Lord Lucan!. Wanted to purchase a jumper for my wife, but looks like I will have to look elsewhere. Now discovered why they keep delivering catalogues. Nobody is buying from them! And cancelling the registration is another story. My advise - 'barge and pole' spring to mind!… Read Full Review

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“Leaking Shoes Great Service”

Written on: 27/11/2013 by Chas17 (1 review written)

9 months ago I bought a pair of classic waterproof shoes. I wore them almost every day for a couple of hour when walking the dog on the beach. They were really comfortable from day one and until they started leaking recently had no problems. The underside had split from the heel to the arch - looked like a failure between two different materials. Phoned the company who immediately offered a refund or replacement in the New Year when more stock arrived and asked that I returned the defective… Read Full Review

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“postal charge for returning goods”

Written on: 13/11/2013

My husband has shopped at Cotton Traders outlets for years and sizing has normally been good. However as the outlets didn't have any of the t shirts he normally buys, he decided to order online. Never again. Sizing was completely different to that of the tops sold in outlets and when I rang to complain and to ask why we should pay to return them as it was not our fault that the 2xl t shirts were at least 2inches narrower than those in the outlet they were adamant that we would have to pay it… Read Full Review

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“dreadful service”

Written on: 08/11/2013

Returned a coat last week as the zip broke after one wear. A week on still not refunded my money and will not be done for at least 7-10 days!Was advised go buy another coat now! "With what money I asked?" answer "hmmmm sorry nothing I can do!!" Diabolical service! … Read Full Review

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“Postage rip off”

Written on: 29/08/2013

Ordered white shoes from website - £4 postage - when they arrived they are more a cream colour to return them would cost another £4. Decided to keep them and cut my losses, now I know why they only have outlet stores - send out rubbish knowing full well that costumers will be reluctant to waste money on postage but lesson learnt will not shop with them again… Read Full Review

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“i LOVE cotton traders”

Written on: 02/08/2013 by cottontradersLOVER (1 review written)

Great Quality, Great Prices, excellent people. I regularly shop online, instore and through mail order and have never had a problem, neither have any of my friends or any of their friends. yes, there are delivery and return charges, but most companies charge. Some of these people need to get of their high horse. Cotton Traders offer high quality clothing at cheap prices, and some people are expecting to get amazing quality t-shirts at £7 a pop. no. people cant expect that Customer service… Read Full Review

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“Rip off postage charges”

Written on: 19/07/2013

Ordered and paid for a pair of shoes, prompt arrival, but at least a size too small and narrow. Decided not to re-order in case the replacement was also a bad fit. Returned them the same day expecting to be refunded promptly, not so. Telephoned to ask when my money would be returned only to be informed by a brusque service advisor that the shoes had not been received in the ware house and I would have to get in touch with the courier as it was not their responsibility. The courier confirmed… Read Full Review

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“I am still waiting for delivery of:- 1No Seersucker...”

Written on: 08/05/2013

I am still waiting for delivery of:- 1No Seersucker blouse (20 Navy) despatched 30/04/2013 despatch No. 81364780138 1No Denum Long Sleeve Grandad shirt (Light staonwash) despatched 30/04/2013 despstch No 813647812758… Read Full Review

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“Beware the Postage Charge to Return Goods”

Written on: 28/04/2013

I haven't ordered from Cotton Traders for years but thought I would give them a try for a few items. I need to return 1 item and now find I have to pay - it is going back tomorrow and I will NEVER use them again. I buy lots of our items online and the service and charging from Cotton Traders are about the worst in a long time. It is like being mugged and it's impossible to email them about it - they are not interested enough in their customers to even provide an email address. Buyers beware -… Read Full Review

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Moggie63's Comment

Written on: 21/10/2013

Had a similair problem after returning a pair of trousers that were too small. Asked for a larger size and was told they didn't have any, so I asked if I could order something else and get it sent for free, this would cover the cost of the return postage. I was told that they would only offer free postage for the same item I had returned even though they had none in stock and couldn't even say if they would EVER have it again. Felt totally ripped off and won't touch the company again!

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“No Longer a Satisfied Customer”

Written on: 12/04/2013

I have for many years been a satisfied customer of Cotton Traders. However, a couple of instances over the last few months have turned me off them. Firstly I ordered a pair of trousers, which I paid for and then discovered would not be available for four months. I did cancel and get a refund but it is not acceptable for Cotton Traders to take payment for goods not yet available. However, the breaking point came today when they told me they would not refund me for two items, which I had… Read Full Review

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“No Longer a Customer”

Written on: 12/04/2013

Have used Cotton Traders for more than 20 years, spent hundreds if not thousands with them. For the first time I had to return an item only to be told you pay to return the item. OK by me, posted it but will never shop with them again… Read Full Review

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“don't expect your money back in a hurry”

Written on: 08/04/2013 by jessieuk (1 review written)

I've ordered from Cotton Traders twice, the first time a pair of boots that I loved. I wore them for about three to four months before the uppers parted company with the soles. Also there was flaking and cracking on the uppers making them look worn and shabby. I complained, offering to send pictures. The tone of their reply wasn't hopeful. They ignored the main thrust of my complaint, that a pair of boots should last a lot longer than 3mths focusing only on identifying a particular fault. I was… Read Full Review

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