Cotton Traders Reviews - www.cottontraders.co.uk

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“Order not even dispatched after 12 days!”

Written on: 24/07/2014 by Appreciatesgoodservice (1 review written)

I recently placed my first order with Cotton Traders and really cannot see how they are still trading! I placed an order 13 days before my sons birthday for a rugby shirt and t shirt as part of his present, plus a few other things. After several days I was sent an email saying that the sandals I had ordered for myself were not available despite being in stock when I ordered them. When the order had still not turned up the day before my sons birthday I phoned them and was told that the order… Read Full Review

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“Decent company now very poor”

Written on: 19/07/2014 by gaza1810 (2 reviews written)

This company produced decent quality products at one time. It is true that there has always been sizing issues with their products but that is sometimes rectified by ordering one size larger. Now the quality of their products have become very poor. Also the customer service, which has not always been good, has become worse. At one time, if there was a problem with an order, they would notify you. It appears that this is no longer the case. Lame excuses and repeated apologies are not enough… Read Full Review

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“Poor Quality Goods”

Written on: 14/07/2014 by cardiffbob (1 review written)

I order a fleece jacket from this company the delivery time was longer than expected. The item when it finally arrived was left in my porch for 24 hours. The garment was of poor quality, the stitching again not to a high standard definitely not as described. At the time of ordering I also ordered a pair of jeans two weeks on I have now cancelled the order firstly would not want to receive what might be shoddy goods and two the time scale for delivery extremely poor. Would I buy mail order from… Read Full Review

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“Trousers casual”

Written on: 06/07/2014 by LeviMcNeil109 (1 review written)

They were out of stock and not to be continued yet Cotton Traders STILL CHARGED FOR THEM and said a refund would be or processed on three to five days working days !!! WHY TAKE MY MONEY IN THE FIRST PLACE. Couldn't find an E Mail that worked either. Ted Jackson (Cornwall)… Read Full Review

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“Summer sandals quality”

Written on: 23/06/2014 by swKirkpatrick65 (1 review written)

I've just bought a pair of half-price Strider sandals and paid £12.50; they were originally £25.00. They are of shocking quality and of course made in China! The connections on the sole to the strap area don't even fit the hole they are meant to go in. These sandals must have cost Cotton Traders £2.00 if not less considering they buy in bulk. They're the cheapest tackiest sandals I've seen in a long time. My advice to buyers.......don't bother… Read Full Review

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“Quality & Customer call centre very poor”

Written on: 19/06/2014 by AmyaBell249 (1 review written)

I have bought over 30 short sleeve shirts which looked great and comfortable, after wearing them over 5 separate holidays, they have frayed on the seams & button holes. The material as gone like Muslin ( very loose cotton cleaning cloths) very loose threads that have no strength. Contacting Cotton Traders direct to ask for e-mail address ( to send photos to them of a problem) and they say they do not have an email address, the call centre will Not help the customer to help them! The call… Read Full Review

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“LOST DELIVERY”

Written on: 07/06/2014 by T200SHE (1 review written)

I would like to point out how disappointed I am with the service. I placed my order on the 25th May, had to contact them on the 2nd June to chase the order up because I had been told by email that it had been despatched, and then had to contact them again on the 5th June because there was still no sign of my order. The explanation that my order had been lost somewhere along the line with the courier only fuelled the unhappiness that I felt with the company even more. A courier losing orders… Read Full Review

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“Dye in black jeans ”

Written on: 06/06/2014 by Peters491 (1 review written)

I bought two pairs of black jeans 6 months ago .the dye is still coming out so strongly I cannot wear them as it transfers on to my undies and furniture .they have been washed 20 times now( have kept count) .will not pay postage to return them as it would appear from other reviews items Get lost. Customer service were useless ,can't do anything unless we get them back .i also bought some ordinary blue jeans ,colour is fine but after wearing for a few hours they stretch so much they become… Read Full Review

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“Skimping on quality and size”

Written on: 02/06/2014 by t1ger27 (1 review written)

Having used Cotton Traders for some years for short sleeve rugby style shirts, I've noticed a gradual deterioration in quality of material and inconsistence in sizing. Shirts sized XL that I bought a few years ago and still fit me are equal in dimension to more recent 2 or even 3XL. In addition, as the chest measurement increases the length only increases marginally. Where are all these barrell chested dwarves? Also, this year they seem to only be doing shirts with a Guiness or Help for Heroes… Read Full Review

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“returns uggg”

Written on: 21/05/2014 by xlEngland184 (1 review written)

no email add; to complain with, poor very nice phone contact people BUT still can't return goods goods not as labelled, wring size label, so faulty request for return costs in breach of sale of goods act, this maybe fraud? telephonist experienced with angry customers, "we get it all the time" Suppose that's what you get for cheap cloths… Read Full Review

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“Poor delivery service”

Written on: 15/05/2014 by pqChandler332 (1 review written)

Cotton Traders - Good product range and good sizes for larger people, however they have the worst ever delivery service I have experienced. Up to 10 days for a delivery of a product that is in stock. Not good. Would not recommend if you are in a hurry… Read Full Review

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“Be warned: Do not use Cotton Trader's mail order service!”

Written on: 03/05/2014

I have tried to contact Cotton Traders by email to voice my disappointment in their mail order service as I believe any business or company should be allowed the chance to put things right before criticizing them in a review. Their website states "If you still need to contact us after you have asked a question on our Help pages simply click on the CONTACT button at the bottom of the relevant Help page to e-mail our friendly Customer Care Team." but there was no email address anywhere on their… Read Full Review

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Drummond2Drew's Comment

Written on: 15/05/2014

I must agree with your comments. I have one item to return but find I have to print off a return form for Hermes stating parcel size etc. I have shopped online for years and used Cotton Traders in the past but never had to experience this sort of mucking about before. I wanted to email complaint but nowhere is there an email address. What are they afraid of. I don't know of any other mail order company that deals with returns in this way. In fact not sure what I am going to do about it yet. I know one thing I will not be using Cotton Traders again.

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“awful company. impossible to place order online”

Written on: 27/02/2014 by mabelgh (1 review written)

What a washout. It is impossible to go to your basket when you place things in it. andwhen you telephone they charge you for the telephone call. I call this outrageos service. I just hope when my order arrives it is the correct item..... And if not they will charge me again to return the item… Read Full Review

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“Very poor quality jeans from Cotton Traders”

Written on: 02/02/2014

I bought a pair of Cotton Traders jeans at a garden centre 300 miles from where I live. Couldn't try them on but bought them anyway because the company sounds reputable. When I got home and tried them on, the jeans turned out to be total junk. The shape and fit are poor and the stitching in the pockets came away. These are the cheapest, nastiest jeans I've ever bought, but they had a mid range price. I can't take them back because the shop is 300 miles away. I can't email Cotton Traders because… Read Full Review

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“Boots unfit for purpose”

Written on: 02/01/2014

I bought a pair of black leather buckle boots in the sale which are totally unfit for the purpose. They let in water the first time I wore them. Why make boots which let in water. I have shopped with Cotton Traders for years now but sorry this will be the last. I feel that goods and services have been deteriorating for a while now. There are many other retailers who will welcome my money and provide quality goods… Read Full Review

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“Sizes wrong and Faulty”

Written on: 28/12/2013 by Suefoster (1 review written)

Bought some trousers from Cotton Traders size was wrong and had to return them only just found out from the Wife that they charge you to return items that are wrongly sized or faulty and to call Cotton Traders it's a 0844 No so you are also charged for this when you go on there web site and type in Complaints nothing comes up?. Now the Sherpa boots that also came with the trousers are faulty and need to go back another charge that's it for us no more Ordering from Cotton Traders… Read Full Review

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“Account Changes”

Written on: 27/12/2013

I tried to change my account payment details. Absolutely hopeless. The system is flawed. There is no help whatsoever. Trying to contact somebody is harder than finding Lord Lucan!. Wanted to purchase a jumper for my wife, but looks like I will have to look elsewhere. Now discovered why they keep delivering catalogues. Nobody is buying from them! And cancelling the registration is another story. My advise - 'barge and pole' spring to mind!… Read Full Review

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“Leaking Shoes Great Service”

Written on: 27/11/2013 by Chas17 (1 review written)

9 months ago I bought a pair of classic waterproof shoes. I wore them almost every day for a couple of hour when walking the dog on the beach. They were really comfortable from day one and until they started leaking recently had no problems. The underside had split from the heel to the arch - looked like a failure between two different materials. Phoned the company who immediately offered a refund or replacement in the New Year when more stock arrived and asked that I returned the defective… Read Full Review

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“postal charge for returning goods”

Written on: 13/11/2013

My husband has shopped at Cotton Traders outlets for years and sizing has normally been good. However as the outlets didn't have any of the t shirts he normally buys, he decided to order online. Never again. Sizing was completely different to that of the tops sold in outlets and when I rang to complain and to ask why we should pay to return them as it was not our fault that the 2xl t shirts were at least 2inches narrower than those in the outlet they were adamant that we would have to pay it… Read Full Review

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“dreadful service”

Written on: 08/11/2013

Returned a coat last week as the zip broke after one wear. A week on still not refunded my money and will not be done for at least 7-10 days!Was advised go buy another coat now! "With what money I asked?" answer "hmmmm sorry nothing I can do!!" Diabolical service! … Read Full Review

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