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Written on: 07/06/2010
Pizza Express = awful, awful, awful! It was my first time visiting this particular restaurant.
We were seated by the open-plan kitchen, which wasn't a problem. When giving our drink order, the waiter seemed put out that we'd only asked for tap water and I noticed that he didn't take our food order when he brought our drinks over and just vanished - but the couple on the next table, who'd ordered wine, had their order taken straight away by the same man.
Our food order was taken by a completely… Read Full Review
Written on: 02/06/2010
Very expensive,poor choice of drinks and bad service. We won't br back… Read Full Review
Written on: 24/05/2010
Pizza was very salty and even with a buy one/get one free voucher, the bill came to nearly £40. The house white is incredibly expensive and this is unjustified. £40 for some lettuce, wine and bit of very salty dough is too much… Read Full Review
Written on: 21/05/2010
Just DIRTY with food of over the floor...staff and manager ignored.So pictures have been sent to trading standards. If that's the sort of conditions you can see imagine what it might be like in the kitchens.
Worst of all Pizza Express management couldn't be bothered to respond.
Once used to be good but this is now a private equity company where the only interest is saving money and increasing profit. Hopefully customers will start getting the message to avoid Pizza Express..and the other… Read Full Review
Written on: 20/05/2010
Disappointing food and poor service. My pizza was dry, bland with hardly any topping. No-one asked until clearing the plates whether everything was OK, then seemed suprised when i said no, despite most of the food being left. The manager did not care, he said that Romanas were supposed to only have a scraping of topping if I had wanted more, I should have asked. All he would do was remove the item from the bill, which we would have got free with a voucher anyway. Not impressed… Read Full Review
Written on: 16/05/2010
THE FOOD,AND, THE CHEF HAMID,...SORRY!..SWERING IN SERVICE...
THE WAITRESS ARE VERY FRIENDLY AND,VERY GOOD ONES.
BUT PLEASE THE CHEF NEED TO GO HOME… Read Full Review
Written on: 22/04/2010 by mr mrs sphere (7 reviews written)
We use pizza express very often, this was the first and last time in Brentwood.
The staff didn't seem to care, we tried to attract their attention on several times, had to get up three times to ask for drinks, ended up having to get up to get the bill as well, it wasn't busy so no reason for bad service.
The food was good as always, shame about the non service… Read Full Review
Written on: 17/04/2010
Eating in this Pizza Express is like having toothache, very long wait and lots of pain with a fast ending and an oversized bill. Very expensive for what you receive, Manager extreamly poor on many fronts, food slow, cold, wrong order and tasteless. Service reasonable but not great, saw one woman and 3 kide wait 10 mins to be spoken too never mind seated. Would not recomened, there are much better & cheaper restaurants in the area than this. DO NOT WASTE YOUR MONEY… Read Full Review
Written on: 14/04/2010 by sweetcorn (1 review written)
Got there 17.30 Tuesday afternoon, kids pizza party had finished and no one else in the place, waiter brought menu quickly and took order promptly. had 2 kids with me, no activity set provided, had to go to waiter station to request, as we had difficulty in catching waiter's and manager's eyes.
5 minutes later got few colouring pencils and 2 pieces of paper to draw a pizza and enter into drawing competition.(Kids were 2 and 7 years old!!)
Son ordered from childrens menu, (more expensive than… Read Full Review
Written on: 13/04/2010 by grumpybear (18 reviews written)
Half empty restaurant ...never a good sign in a busy market town on saturday.
Despite booking we had to wait 10 minutes to be seated one of the 29 empty tables. Waiter not actually rude but just so uninterested that he had to come back to take our order again after a further 10 minutes because he'd forgotten it.
40 minutes wait for 2 pizza whilst watch the young chefs muck about in the "kitchen", laughing, texting, taking calls, just not acceptable.
Pizzas were fresh and hot… Read Full Review
Written on: 30/03/2010
Should have said "how often did i eat there?". Recently has become one of the worst restaurants in Stockbridge, surly staff, poor service and very overpriced food and drink. Will never recomend again after a midweek meal complaint handled very badly by both restaurant manager and area manager. Avoid at all costs!!!!!!!!… Read Full Review
Written on: 12/03/2010
the standard of pizza express food has really gone down since my last visit 8mths ago. its just not worth the money anymore and portion sizes have gone really small.however staff where friendly… Read Full Review
Written on: 10/03/2010
ABSOLUTELY FAB! our Monmouth pizza express experience has always been exceptional and today they were even better than usual! Ok, I must say - there was a ratio of 2 hungry mothers to 3 noisy, tired and hungry toddlers....(5 of us) so not to easy to deal with customers, arent we?! But ... they were very pleased to see us today and understood all our needs immediately! BRAVO! seriously, it isnt easy dining with kids, and you arent welcome in many places - they perhaps cant say NO THANKS but… Read Full Review
Written on: 16/02/2010
I've not been to Pizza Express before today but I'd thought I'd give it a try seeing that we had 50% off voucher to use and it shouldn't cost us too much. Even though the restaurant was fairly large, it was packed with people... Fair enough it was lunchtime, but having to stand up and wait 30 minutes for a table just seemed excess. We finally got a table and the 6 of us sat down and ordered. The staff were very busy, didn't seem very friendly and everything looked rushed. They got some one of… Read Full Review
Written on: 14/02/2010 by dylansthecat (1 review written)
I had not gone to Pizza Express for a while and I had good memories of the food from here in the past so we visited to reasonable expectations. Atmosphere and Service was fine, but the food very disappointing indeed: For the price we were not expecting a very cheap fast food experience., but that was what we got: The pizza was Americano, chewy and flaccid with topping tasting like sugared tomato pur e; the garlic bread was little more than an oily pitta bread- a small, cheap and chewy insult… Read Full Review
Written on: 07/02/2010
Went to Pizza Express tonight due to the lack of nice pizza places in the UK. Unfortunately, it was a very disappointing visit. We are used to the service being bad, but tonight the pizza arrived luke warm at best, the requested additional salad dressing never arrived and we were freezing all throughout the meal because the air conditioning was on full blast (this is in February). After all that, we were not even asked whether we had enjoyed our meal. I've been disappointed by the service… Read Full Review
Written on: 06/02/2010
Shocking. The bill arrived after a night of reasonable service, we paid and were told we had forgotten to pay the service charge. After looking at the reciept we discovered this was an optional service charge, we went back to manager and he said and i quote "come on mate its a bit unfair not giving us a tip so give us 10% at least, were not a charity"… Read Full Review
Written on: 27/01/2010
The restaurant was cold and badly lit. The service was slow and the pizzas took 1.15 hours to arrive - hardly express. And then they were poorly cooked - altogether a very poor experience and I wont be returning… Read Full Review
Written on: 10/01/2010
The food was fantastic and all of the service staff were friendly… Read Full Review
Written on: 30/11/2009
On arrival we were welcomed by a kind friendly member of staff. The resturant was empty!! We took our 6 children as it was the littlest's birthday. The drinks were over priced Pinot Grigio 175ml £4.30 well, I wasn't getting tipsy there 7 Coca cola's £14.35!!!!!!!! The food was minimal, the 3 eldest had pizzas, little topping, no sides, 3 little ones had a meal deal, luckily they'd eaten well at lunch time!! My other half had a pizza that cost £10.30, a thin pizza with little on top. I had… Read Full Review
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