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Written on: 10/08/2010 by Nephtali (1 review written)
I ordered a Bruchetta takeaway for lunch and asked for a little extra pesto. My goodness, the chef was totally taking the mick by pouring what looked like the entire bottle. I decided to email a complaint to their head office and inserted a photo. Shortly after I received a call from the branch manager who had the gall to tell me off for reporting it to the head office and not going back and reporting it directly to her! how dare she, does she not know the meaning 'takeaway'? She had no idea… Read Full Review
Written on: 07/08/2010
Terribly disappointed mainly with the quality of food. I had the Calamari starter, which was a few strips of breadcrumbed squid, which were soggy since they were drenched in oil. My wife and I both decided to have a pasta main course... Big mistake! The lasagne I had was what I can only describe as a ready meal served in a hot dish and my wife had the chicken pesto pasta swimming in oil, which has given her food poisoning! It makes me so very angry when we spend our hard earned cash on such… Read Full Review
Written on: 03/08/2010
Ok we was a big party, but the service was terrible, we waited ages for everything, drinks and food, when the pizzas arrived which I didn't have the looked bland, ny son said they was pants, I had a salad which looked nothing like the description on the menu, mostly salad leaves and a bit of tuna, with a few pieces of egg and tomato, a tip if anyone else goes there is as soon as you get your drink order another, the drinks are set on a tray and brought round one by one, so no chance of getting… Read Full Review
Written on: 16/07/2010
The starter of calamari was insultingly small and basically just a few small dry bits of squid in breadcrumbs certainly not good value for nearly a fiver. The pizza was dry and bland - spot the topping. For nealy £9 a hit you would think they could at least cover the whole base with topping and cheese. Would have been better off going to asda and cooking it myself. We spent nearly £30 and basically got 2 bits of bread with tomato paste and about 5 tiny bits of squid. The only saving grace was… Read Full Review
Written on: 13/07/2010
Having arrived at the restaurant with an hour to spare before our bus arrived, my friends and I foolishly made the decision to eat at Pizza (so-called) Express. Having waited 15 minutes to be seated, despite the fact that the resaurant was not busy, we explained that we were in a rush. For ease with paying, we decided all to order the same thing, so that it would be easy to split the bill. We ordered and all seemed well. 35 minutes later, our food had still not arrived, or even surfaced (aside… Read Full Review
Written on: 13/07/2010
Absolutely terrible. Besides the fact that we were in a rush, and our service most certainly was not express, everything else was awful too. When we eventually actually got a pizza, we had to ask to go, as we needed to catch a bus, so, we went to pay, as you do, and what do you know? No change! It only took the extremely badly motivated staff about 10 minutes to find a collection of coins, by which time, the pizzas, for which we actually went in the place, were cold, and furthermore… Read Full Review
Written on: 27/06/2010
A very enjoyable eating experience & fab service even though they were very busy. A good start to our evening & Gui made all the difference with his profeesional & friendly approach, we were looked after very well. Thank you!
… Read Full Review
Written on: 14/06/2010
Good location. Polite and friendly service. Calamari starter and lasagne main course were okay… Read Full Review
Written on: 08/06/2010
This is my first ever review online for a restaurant but I just had to write one. The food was awful. I had the Mia Sofia and it felt like I was eating plastic! Trying to cut the pizza was a task! I ordered the chocolate fudge cake for dessert and why did I even bother! It was so spongy, it felt like I was eating a washing sponge. Do not waste your money, Pizza Express has definitely gone downhill!
Yuck!… Read Full Review
Written on: 07/06/2010
Pizza Express = awful, awful, awful! It was my first time visiting this particular restaurant.
We were seated by the open-plan kitchen, which wasn't a problem. When giving our drink order, the waiter seemed put out that we'd only asked for tap water and I noticed that he didn't take our food order when he brought our drinks over and just vanished - but the couple on the next table, who'd ordered wine, had their order taken straight away by the same man.
Our food order was taken by a completely… Read Full Review
Written on: 02/06/2010
Very expensive,poor choice of drinks and bad service. We won't br back… Read Full Review
Written on: 24/05/2010
Pizza was very salty and even with a buy one/get one free voucher, the bill came to nearly £40. The house white is incredibly expensive and this is unjustified. £40 for some lettuce, wine and bit of very salty dough is too much… Read Full Review
Written on: 21/05/2010
Just DIRTY with food of over the floor...staff and manager ignored.So pictures have been sent to trading standards. If that's the sort of conditions you can see imagine what it might be like in the kitchens.
Worst of all Pizza Express management couldn't be bothered to respond.
Once used to be good but this is now a private equity company where the only interest is saving money and increasing profit. Hopefully customers will start getting the message to avoid Pizza Express..and the other… Read Full Review
Written on: 20/05/2010
Disappointing food and poor service. My pizza was dry, bland with hardly any topping. No-one asked until clearing the plates whether everything was OK, then seemed suprised when i said no, despite most of the food being left. The manager did not care, he said that Romanas were supposed to only have a scraping of topping if I had wanted more, I should have asked. All he would do was remove the item from the bill, which we would have got free with a voucher anyway. Not impressed… Read Full Review
Written on: 16/05/2010
THE FOOD,AND, THE CHEF HAMID,...SORRY!..SWERING IN SERVICE...
THE WAITRESS ARE VERY FRIENDLY AND,VERY GOOD ONES.
BUT PLEASE THE CHEF NEED TO GO HOME… Read Full Review
Written on: 22/04/2010 by mr mrs sphere (7 reviews written)
We use pizza express very often, this was the first and last time in Brentwood.
The staff didn't seem to care, we tried to attract their attention on several times, had to get up three times to ask for drinks, ended up having to get up to get the bill as well, it wasn't busy so no reason for bad service.
The food was good as always, shame about the non service… Read Full Review
Written on: 17/04/2010
Eating in this Pizza Express is like having toothache, very long wait and lots of pain with a fast ending and an oversized bill. Very expensive for what you receive, Manager extreamly poor on many fronts, food slow, cold, wrong order and tasteless. Service reasonable but not great, saw one woman and 3 kide wait 10 mins to be spoken too never mind seated. Would not recomened, there are much better & cheaper restaurants in the area than this. DO NOT WASTE YOUR MONEY… Read Full Review
Written on: 14/04/2010 by sweetcorn (1 review written)
Got there 17.30 Tuesday afternoon, kids pizza party had finished and no one else in the place, waiter brought menu quickly and took order promptly. had 2 kids with me, no activity set provided, had to go to waiter station to request, as we had difficulty in catching waiter's and manager's eyes.
5 minutes later got few colouring pencils and 2 pieces of paper to draw a pizza and enter into drawing competition.(Kids were 2 and 7 years old!!)
Son ordered from childrens menu, (more expensive than… Read Full Review
Written on: 13/04/2010 by grumpybear (18 reviews written)
Half empty restaurant ...never a good sign in a busy market town on saturday.
Despite booking we had to wait 10 minutes to be seated one of the 29 empty tables. Waiter not actually rude but just so uninterested that he had to come back to take our order again after a further 10 minutes because he'd forgotten it.
40 minutes wait for 2 pizza whilst watch the young chefs muck about in the "kitchen", laughing, texting, taking calls, just not acceptable.
Pizzas were fresh and hot… Read Full Review
Written on: 30/03/2010
Should have said "how often did i eat there?". Recently has become one of the worst restaurants in Stockbridge, surly staff, poor service and very overpriced food and drink. Will never recomend again after a midweek meal complaint handled very badly by both restaurant manager and area manager. Avoid at all costs!!!!!!!!… Read Full Review