was supplied by Game online with a faulty PS5, no customer servicve number just a webchat and email helpline. They insisited I had to upload a video to demonstrate problem before arranging to collect the item. Collected by DPD as arranged by Game on 27 December and promised exchange /refund within 14 days of collection its now 22 January and still no refund. No communications from Game unless I chase them, excuse after excuse current one is that it will be 14 days plus 42 to 72 hours from the date Game warehouse update their system and they cannot confirm return recieved until they issue a refund... I have paid by paypal and intend to lodge a claim and if this fails go through small claims court. I wish I had not bought of them as onlin reviews from other people post christmas 2023 are awful.

I have been trying to replace a console,now switched to a refund. Nothing yet,4 months of having to remember them about my issue. Still waiting. Shameful, i am now filing a serious complaint against them. Please buy your electronics somewhere else. Useless customer service: after two months the console was rerurned and approved for replacement/refund I asked for a manager or a senior to handle it, since I was incredibly patient for months. Nothing. Welcome to Game.co.uk ????

Absolut disgrace of a company, got bought an xbox seriesx game for Xmas by my mother, it doesn't work in mine or a friend's xbox seriesx... contacted them as soon as was aware of them problem and have refused to help. Sold a faulty game from a game store.... very poor and will never buy anything from them again, amazon gains another customer at your expense.

I've placed an order today - some details, including my address, were imported from Klarna - I was never given the choice to change the address, I thought It would happen on the checkout, but it never did. basically Klarna had a very old address of mine, I don't live there anymore. I contacted Game support literally 30seconds after my order was placed, to rectify the address issue. They said they can't do anything, they can't even cancel my order, so they are deliberately sending my item to the wrong address. The overall customer experience was very poor, with no guarantee that I will get my item, in fact no solution at all - as far as they can see - I've paid for the item, they don't seem to care whether I get it or not. surely this is not legal or the bare minimum in compliance with UK Customer Rights, when 30seconds later after placing the order - the company is refusing to cancel your order, OR refusing to change the address, knowing the item will be delivered to some strangers. This is unacceptable.

Ordered well in time for a Christmas delivery. Six days later and the order hasn't even been processed in the warehouse and with no reasonable explanation as to why. They are refusing a refund even though the order is yet to be processed. They are telling me to return the items after they have been delivered, although I am liable for the return postage costs, I think not, why should customers pay for their incompetence!. I have now purchased elsewhere.

Absolutely shocking customer service. Ordered a PS5 controller as part of Black Friday deals. This never arrived. Messaged customer service on the chat, and was told that the item is still with the courier and they have to enquire with them - an outcome of that would be shared with me within 48hrs. This was Weds 06.12. I made it clear that the order is needed for Christmas. I emailed again, and again on Friday, and received no update whatsoever. Out of a sudden received reply today 10.12 to say that: 1 investigation with Evri has been raised TODAY so nobody did ANYTHING on Weds 2 they have 7-10 working days to conclude it (promised 48hr tops last Weds - so they simply lied to a customer) 3 they have 30 days legally to resolve such issues So in simple terms, they just don't care. I odered my controller back in November, expecting it to be with me by Christmas. It looks like this won't be the case. And as this was a gift, will be totally useless after Christmas. So now I have to go and buy it elsewhere, for a higher price, and may (or may not!!) receive the one I ordered in November at some point probably in January which will be completely useless then. All the replies from customer service looks like simple 'copy-paste, we don't care'. I asked for a complaint to be raised 3 times, and the person dealing with my enquiry still did not bother to raise it (or answer any of my questions) Since when is the customer responsible for a problem between Game and Evri? I don't even know if this has been sent as NEVER received a notification from Evri to say the item is on its way. I have all the above in writing.

after making an order i got 1 email saying thank you and after paying next day delivery, 3 days later still no order or emails, chat just ends as soon as they see its me, ignored on all social media, really disgraceful if you ask me. alot of unhappy customers

I ordered an infinity game table, unfortunately there were issues with the touch screen, so I had to return. £900 15 days into their 14 day return policy and nothing. Thanks Game, you are awesome...not :(

No telephone line for customer service tells you all you need to know about this mob. Their returns process is long-winded, slow and impersonal. Will never use them again, their online responses are patronising and inept.

I ordered a console at Game website. After I passed the order I noticed that it was going to deliver to my old address (even though I'm sure I changed it) I called customer service immediately to change the address or cancel but they wouldn't do neither. the order was submitted on a Friday and they shipped the item Sunday, they had plenty of time to make any changes but they refused. I requested to escalate the matter to a manager but no answer, sent two emails with no answer. I had to take a day off, find a neighbour in my old address to accept the parcel, and wait 4 hours of transport to go pick it up. Game has no empathy for its customers, I will never forget the pain and struggle they caused me.

I bought a Pokemon Scarlet from GAME.co.uk because they said they would provide a Pokemon figurine in their Twitter post and on their website. Soon after I placed my order, I found that they had silently removed the bonus from the item, so I was worried and started asking them if I could get this bonus. I asked many times, and they could not give me a clear message, which was just the cut-off date of the bonus. They could only tell me general information and claimed I would get this bonus 'while stock last'. They did not want to give me clear information so that I could purchase elsewhere. They did not tell me the bonus cut-off date until 2 hours before the parcel arrived. They told me the cut-off date was 7 Nov 2022, which they should have known before I placed my order. They did not clearly inform customers about their cut-off date so they could get more orders. Because of their trick, I waited for the stock to arrive, and I got nothing. I must pay for the return postage myself if I want to return it, and I do not think they will refund my delivery postage (postage for getting the parcel). Because of the postage loss, I will not return the item. Returning them will make me lose even more. I treat this extra money as a fee to see their true colour. They are very dishonest/ chaotic about their pre-order bonus, so I recommend you not to buy from them. You will only get your bonus 'while stock last'. You can never tell when their stock will run out and how many stocks they have before you cannot easily cancel your order. Even if you go to Paypal to dispute, it isn't easy to prove you are right as they will not include any pre-order bonus information in your order. I wish this pre-order could turn out to be good so I would have become their loyal customer, but unfortunately, they are making me very disappointed.

bought a PS5 Bundle on the 15th June 2022, it was returned because it was faulty, they have received the good back as i have proof of that. But they have not refunded my payment back of £529.97, no matter how may times i contact them via e-mail, thay never reply. would not recommend GAME's.co.uk yo my worst enemy.

My partner unfortunately ordered Wonderlands for the X Box for my birthday from Game in the middle of February, we knew it would not arrive till the 25th of March as this was the release date. On that date an email was sent to her stating that the game would arrive till the 28th. This meant that I had lost out of a special release date offer linked to the product. I did not know that she had also been charged £4.99 for the privilege of late delivery. Yes we stay in Scotland near Inverness, but every other company can manage next day delivery to us for free on orders above £40 let alone 5 weeks and for an order of £80 !! Thankfully my partner has learned her lesson and will never order from this sad excuse for a company again ( their loss as we spend over £400 a year on software), please just order from any supermarket or other online reputable retailer who care about service and their customers.

BAD RETURNS DEPARTMENT AND CUSTOMER SERVICE!! I would leave 0 stars if I could!I recently bought a PowerA Fusion Pro Wireless controller from game for my boyfriend, within a couple of days I decided to return the product as it was not the right feel for him, he did not use controller he only opened it for inspection. I tried to return the product through their “14day right to change your mind” policy, where it states the product can be opened for inspection but not used, which is what happened. I have been talking with game over the last 2 weeks as there returns department rejected my return claiming it had been used when it had not! Game have also refused to refund me the money I paid to send the return that was rejected on false pretences! I will no longer use GAME to order my products online. Extremely dissatisfied with how they have approached this matter!

I ordered a refurbished iPhone 8 plus from GAME online marketplace on the 23rd of April 2020. after looking at estimated delivery times with the new COVID-19 Regulations, it said it may take up to 14 days rather than just a week. so I waited and waited and still, I didn't get any updates, but the money had been taken from my account. After 2 weeks I sent my first email asking if it was on its way and got a vague reply a few days later saying that basically I just need to wait. and then I sent 4 more emails about the whereabouts, delivery times, and even to the original seller with little to no updates. 4 weeks go by and I'm told it had been shipped finally, so I wait again. and it doesn't arrive. I wait another week (at this point its been 5 weeks) and GAME messages me back on Facebook saying there has been no update since the 30th April, so either someone sent out a false email saying it had been shipped when it hasn't, or they have shipped it and it has been lost. after asking gain how long it will take, the next email I get is them saying I'm getting a full refund when I never asked for one, I just asked where the phone was and for a better line of communication. I completely understand that they are working with a skeleton staff and I appreciate its difficult at the moment, but if you are still advertising products and actively selling them then at least provide a better line of communication, or more accurate delivery times. This has caused a huge inconvenience for me as I ordered a phone to use immediately and for my university video recorded assessments, not only could I have ordered a phone from a different seller if they had told me, but I could have also used the money I had spent on other stuff I could have used immediately. To sum up. the lack of communication from GAME is horrific and if you order from online, expect to be juggling emails back and forth with no straight reply.

Dont order anything online with game they are rubbish at fulfilling orders. Once I asked for a refund because I was fed up of waiting they suddenly shipped it. Will not be shopping with these ever again.

I’ve waited three whole weeks for a refund and nothing, still. They have my return and there’s always an excuse as to why they can’t refund it. It was left with head office to manually issue a BACS refund however the 10 working days this would take has elapsed. Now, they’re just completely ignoring me.

Misleading and the customer service is so unhelpful. Will never use them again