BHS Reviews

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★★☆☆☆
1.7 / 5
18% of users recommend this
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  • Quality of service

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  • Value For Money

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★☆☆☆☆

“bought a sofa in dec was told it was made to order. ”

Written on: 06/05/2011

bought a sofa in dec was told it was made to order.
6 weeks later when the sofa come it was clearly poor quality.
cushons sink etc etc the worst sofa i have ever seen.
we took out insurance on the sofa after phone call after phone call and told that these kind of sofas are suppose to last only 6 mths (really) someone came out and had a look he wrote his report and we are still waiting after a number of phonecalls and no one calling back.
dont buy the sofas from bhs they are aweful and trying to… Read Full Review

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★☆☆☆☆

“I was visiting sutton coldfield for the day in...”

Written on: 08/04/2011 by walsallstu (4 reviews written)

I was visiting sutton coldfield for the day in december and i spotted bhs xmas shop and was tempted in they had some great decorations and wrapping paper and i started picking a few up to purchase , then out the corner of my eye i noticed a security guard just to the left of me any how i dident take much notice and continued shopping then as i looked up there was another in front of me staring at me i looked round and there was another one three guards i asked them if there was a problem and… Read Full Review

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Guest's Response to walsallstu's Review

Written on: 21/07/2011

This company is a disgrace, there is zero level of customer service, the staff and rude and surly, tell you they will call back and never do. Even their managers do not seem to care. Clearly their client base is far to large if they can afford to lost customers on this scale. After ordering a £700 bed and £3000 sofa, I have now cancelled my order due to the rude and unhelpful lack of customer service over the phone. Only problem is, as I ordered online, it will take up to ten days to get a reund so I do not have access to my money to purchase elsewhere. Use this store at your peril.

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★☆☆☆☆

“I HAVE JUST RETURNED FROM BHS STORE, TRURO ( MY...”

Written on: 15/01/2011

I HAVE JUST RETURNED FROM BHS STORE, TRURO ( MY NEAREST BHS ), THE PLAN WAS TO CHANGE A HANDBAG THAT WAS BOUGHT FOR ME AS A CHRISTMAS GIFT BY MY DAUGHTER, WHO LIVES IN THE MIDLANDS, UNFORTUNATELY THE BAG WAS UNSUITABLE, BUT NO PROBLEM! RIGHT? AFTER ALL THIS IS A COUNTRY WIDE CHAIN STORE, WRONG! THE BHS STORE WHERE MY DAUGHTER BOUGHT THE BAG WAS IN SHEFFIELD WHICH HAS A INTEGRATED DOROTHY PERKINS, AND BECAUSE THE ONE IN TRURO DOES NOT, THEY WILL NOT TAKE IT BACK, I,M ABSOLUTELY LIVID, THE… Read Full Review

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★☆☆☆☆

“Be very wary to buy online at BHS!! I bought item,...”

Written on: 04/12/2010

Be very wary to buy online at BHS!! I bought item, received it, and the colour was completely different to the sample. I returned the item, BHS acknowledged receipt, but never refunded me. 3 Telephone calls later, and still no refund, I escalated it to a claim with Paypal. I finally received my money back after a month, thanks to Paypal. BHS did not even bother to answer my email query. I am schocked at the level of service offered, and the COMPLETE DISREGARD for customers!! Needless to say, I… Read Full Review

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★☆☆☆☆

“shopping At BHS in walthamstow store Mall.Purchases...”

Written on: 17/10/2010 by sunnym (1 review written)

shopping At BHS in walthamstow store Mall.Purchases New Suit Plus Shoe.Thre was problem with the Shoe. I took back the to store in Walthamstow wait about 2o min for for Exchange but there refuse exchanged or refund even it is 28 days… Read Full Review

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★☆☆☆☆

“I will never use this site again! Items ordered and...”

Written on: 27/08/2010

I will never use this site again! Items ordered and accepted, payment made and accepted, conformation e-made recieved all looking well only item didn't appear. Finally phoned their helpline where I was 2nd in line, had to wait 10 mins to be answered where the helpful lady informed me my order had been cancelled but BHS just hadn't bothered to let me know! No reason.

I would not recomend this site to anyone, BHS is a large organisation a should be able to offer a better service than this… Read Full Review

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★☆☆☆☆

“Online purchase delivery is shocking..I purchased...”

Written on: 22/07/2010

Online purchase delivery is shocking..I purchased goods, paid for 3-4 day standard delivery and almost 3 weeks later, I still havent received my goods and no communication from BHS to state why or when or that is it late in the first place. Customer service representative made no effort to help whatsoever when I called… Read Full Review

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★☆☆☆☆

“Last year on the 13th March 09 I went into BHS in the...”

Written on: 19/04/2010 by Marcus1982 (1 review written)

Last year on the 13th March 09 I went into BHS in the trafford centre, Barton Square. I tripped over items left on the floor. The shop removed the items before witnesses could see. I injured my wrist and arm and was off work for over a year. The arm still needs surgury. The shop manager was dishonest about the whole matter. No compensation was paid. I lost my self employed job as a result. My name is Mr Mark Dell… Read Full Review

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Kittyy's Response to Marcus1982's Review

Written on: 25/05/2010

Why does everyone in the UK look for compensation? I am sorry that Mark has had such a problem, but surely the manager removed the goods to stop other mishaps, and not as a sneaky action. I hope that would be the case. Were the goods not visible?

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Marcusdell1982's Response to Marcus1982's Review

Written on: 15/01/2012

Regarding the comment from the guest on this site about my accident. The comment saying that I am young and well versed in compensation matters and saying I should put it down to experience. I am 48 years old. If you have an accident in a shop and are off work for 9 months, It effected my income. If you have a mortgage to pay and you have house hold bills to pay, you can't write to these companies and say "I've had an accident and can't pay so you will have to put it down to experienc", The shop manager lied and denied regarding this accident. Perhaps the manager should be sacked, she can put it down to experience. This shop does not take responsibilty for accidents.

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Guest's Response to Marcus1982's Review

Written on: 08/07/2011

Mark, you sound well versed in the the art of compensation claiming. Judging by your user name your obviously a young and (i'd imagine) healthy person well able to look after yourself.
Put it down to experience and get on with it.

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Marcusdell1982's Response to Marcus1982's Review

Written on: 17/11/2010

Mark Dell. Yes I thought that just after the accident. I saw the manager carry off the items. I didn't say any thing to her because I thought she was moving them to prevent another accident. Unfortunatly when my solicitor made enquiries, the manager denied the items where ever there to fall over. She also falsified the accident book. she failed to report the incident to the HSE which was required according to RIDDOR code of practce if a person is tsaken to hospital from the sight.

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★★★★★

“The company is great as long as you go into the store...”

Written on: 10/01/2010

The company is great as long as you go into the store to purchase items.

The online shop is a different matter, if you want to purchase a top they do not give the length. I am a tall person so the length is of vital importance to me. They specify petite size but do not give the measurements. When you buy online you buy blind, so sizes are of the utmost importance and as much information regarding the material as possible… Read Full Review

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★★★★★

“great helpful staff”

Written on: 15/12/2009

great helpful staff… Read Full Review

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★★★☆☆

“I have had such a bad experience with the bhs credit...”

Written on: 24/06/2009

I have had such a bad experience with the bhs credit card , it has put me off from shopping in the store.
I opened a a/c to get the 20% off in April paid £170.40 in full when the a/c arrived. then spent another £112. I was in hospital for 30 hours and gave my husband the card to lock away, i had a phone call 19.30 hours to say security wanted to talk to me i was not sure it was B.H.S, with all the fraud going on, they told me to ring them however my husband was out and i did not know where… Read Full Review

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★☆☆☆☆

“The attitude to customers has definitely changed for...”

Written on: 10/04/2009 by Zantina (1 review written)

The attitude to customers has definitely changed for the worse in this store. I recently purchased an item of clothing from BHS in the sale. As it had a black mark on, I had an extra 10% discount. However, when I got home to look for the washing instructions I noticed it was a very large size. It had been on an incorrect hanger, and there was no visible size on the neck or tag. Had I not searched for washing instructions I would not have been able to see the actual size. The garment still… Read Full Review

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★★★★★

“Could not ask for more from this company. Would...”

Written on: 18/06/2008 by lizzie79 (1 review written)

Could not ask for more from this company. Would recommend to anyone. I ordered my bridesmaid dresses from BHS on Sunday 15th June. I could not believe it when they were delivered on Tuesday 17th June - absolutely fantastic customer service. The dresses were packaged well and individually wrapped too… Read Full Review

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★★☆☆☆

“I would not recommend BHS to anyone looking for...”

Written on: 16/08/2007 by royalkjp (1 review written)

I would not recommend BHS to anyone looking for fashion or cheap prices. I would go to
- Internationalle.
- TK Maxx (designer t-shirts starting at £5)!
- Ethel Austin (as the clothes are long-lasting).
- Peacocks (as the clothes are hard-wearing and good quality).
and lots more places that you can take advantage of other than BHS… Read Full Review

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★★★★★

“I really has a shock going into this store with my...”

Written on: 05/06/2007 by nadinespence (5 reviews written)

I really has a shock going into this store with my elderly Grandmother. I always thought it was for the mature generation; definitely not! The children's clothing is the best range I have seen around for a while! Excellent quality, fashionable, and low prices! Very highly recommended to all! Take a look for yourselves!… Read Full Review

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★★★★★

“I bought a pair of glamorous dress earings from BHS...”

Written on: 12/03/2007 by AndreaG (242 reviews written)

I bought a pair of glamorous dress earings from BHS and am very pleased with my purchase.
They were only £7.00 and when I got to the till they were actually less and only cost £5.00.
There were no queues and plenty of staff on hand for help if you needed it.
I must admit that I only found the earings my accident as I would not have thought to look in BHS for dress jewellery, but there you go - they had exactly what I was looking for and at the right price!… Read Full Review

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252776_Anonymous101's Response to AndreaG's Review

Written on: 13/03/2007

I'm a big fan of this shop, great review!

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★★★★☆

“HI, AFTER RECENTLY OPENING A BHS CREDIT CARD AND...”

Written on: 19/10/2010

HI, AFTER RECENTLY OPENING A BHS CREDIT CARD AND PURCHASING A 3 PIECE SUITE, I VISITED THE MERRY HILL BRANCH TO BUY CUSHIONS WITH MY LOYALTY VOUCHERS. I WAS VERY DISSAPOINTED TO BE TOLD CHANGE COULD NOT BE GIVEN. MY SPEND WAS £45 BUT MY VOUCHERS WERE IN MULTPLES OF £30, SO HANDING OVER £60 IN VOUCHERS I EXPECTED £ 15 CHANGE IN VOUCHERS OR SOME FORM OF CREDIT. AS MY DISABLED WIFE WAS AT HOME, I COULD NOT MAKE A DECISION ON WHAT TO SPEND £ 15 ON AND IN PRINCIPLE DID NOT AGREE TO BEING FORCED… Read Full Review

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★☆☆☆☆

“Over the years BHS has to me been a good safe choice...”

Written on: 15/11/2008 by NoJo (1 review written)

Over the years BHS has to me been a good safe choice for the whole family to browse around for nice quality items, so I was very disappointed with the fact that when I went to have a look at the range of goods for Christmas ideas I was mortified to find a virtually 'X' rated 'Adult' range of goods.
I am far from a prudish 'innocent abroad' but these particular items are not the sort of goods that I would expect to find in a family orientated high street store, there were mothers with young… Read Full Review

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430569_Slavetothechain's Response to NoJo's Review

Written on: 07/01/2009

As BHS is a department store, they cater to a wide range of people. these products only appear in larger stores, and are situated within the ladies and gents area of the gift shop, always kept away from the childrens gifts. These products are not meant to offend or embarrass, just provide a giggle or two to the people buying them (and to the staff putting them out when they first arrive in store) This year in particular, these products were placed on higher shelves, so little children couldn't see them. Its the same principal as adult magazines in a newsagents, which are usually full of kids buying sweets.

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★★☆☆☆

“BHS could do with more staff on duty for the time of...”

Written on: 12/12/2007 by griffjo (1 review written)

BHS could do with more staff on duty for the time of year. Also, perhaps they could redesign the layout so that people can move about more freely. They also need more pay points!… Read Full Review

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★★★★★

“I am not someone who shops in BHS on a regular basis....”

Written on: 21/12/2006 by emza2511 (176 reviews written)

I am not someone who shops in BHS on a regular basis. However, after running round the shops frantically for an afternoon in search of suitable Christmas presents, any shop I walked past, I decided to go in, and in BHS I found myself pleasantly surprised!

They had a brilliant range of Christmas gifts, all at an extra 30% off! I got some great stocking fillers, and I spent about an hour looking at all the items. They were well set out as well, having clear sections for mum, dad and kids etc… Read Full Review

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