BHS Reviews

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★★☆☆☆
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★☆☆☆☆

“Bad service”

Written on: 09/05/2013

I have ordered a Whirly floor lamp from BHS, 12 days later I did not receive it and had to call up the company to check why. It turned out that the lamp was damaged in transit so was returned to the warehouse. No one has called me to inform me of anything. I got a refund and had to order another one on the phone because they could not resend out a new lamp for me on the same order (?). The first order I got 20% and was told I will have the same 20% off on my second order because it was not… Read Full Review

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Noodled's Comment

Written on: 24/04/2014

Had same problems

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★☆☆☆☆

“Turn the music down”

Written on: 19/04/2013 by brown62 (1 review written)

I took my father shopping today in the Birmingham City Centre Store, from the minute we got in there we thought we had entered the local disco ! the music was so loud we could not hear ourselves think or talk. I don't mind a bit of back ground music but when you are trying to shop and discuss what you are going to buy it just made it a very unpleasant shopping trip. So please TURN THE MUSIC DOWN !!… Read Full Review

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★☆☆☆☆

“BHS Returns Sharp Practice”

Written on: 23/03/2013

BHS lost me as a customer for life today. Took back an item I was given as a present. It was too small. I had the receipt (£45). I went to my local store and selected a number of items to the value of £53. Went to the customer service counter expecting to pay the extra £8. But was told no, the item I was returning was now on sale for £25 and that was all they would credit me for.!!! Well BHS, I consider this sharp practice. I will never buy from you again and will warn as many people as… Read Full Review

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Emilym62's Comment

Written on: 16/04/2013

Hello if you have your receipt showing the full price was paid they have to fefund that to you evan if the items are now in the sale ! i wuld have asked for the manager ! .. i would think your statutory rights have been breached




Emily.. cambridge

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★☆☆☆☆

“refunds”

Written on: 22/03/2013 by annsmith2 (1 review written)

bought my wife a dress on 20 2 13 returned on 28 1 13 not the 1 shown online returned on 28 1 13 by royal mail despite several emails to you no response you are the pits it is not for much but in my opinion you are useless… Read Full Review

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★☆☆☆☆

“Appalling customer service, logistics ”

Written on: 18/03/2013 by muser (3 reviews written)

I had the misfortune to purchases a washer drier form BHS direct. This turned out to be the worst decision I have ever made when buying an appliance on line. I paid for installation and collection of my old appliance, which is clearly stated on their website, will be carried out at the time of delivery. This is one of the key reasons I chose to purchase from them. When the delivery team turned up with the appliance they did not have their own tools to remove the transit bolts from the machine… Read Full Review

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★☆☆☆☆

“Appalling customer service, logistics ”

Written on: 18/03/2013 by muser (3 reviews written)

I had the misfortune to purchases a washer drier form BHS direct. This turned out to be the worst decision I have ever made when buying an appliance on line. I paid for installation and collection of my old appliance, which is clearly stated on their website, will be carried out at the time of delivery. This is one of the key reasons I chose to purchase from them. When the delivery team turned up with the appliance they did not have their own tools to remove the transit bolts from the machine… Read Full Review

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★★★★☆

“non-availability of size”

Written on: 03/03/2013 by AHMED8675 (1 review written)

Dear Sir I have been shopping at BHS since last fifteen years and recently came to DOHA. I needed a CHINO trouser and went to your stores at LANDMARK on 02 March, 2013 at 1230 hrs local time. Amazingly my size; 38 Waist and 33 Inner length was not available and the representative told us that this size is not produced by BHS at anywhere that is the length of 33. I am surprized at the answer and wanted your help in this regards. My straight question to you is that should I continue to go at BHS… Read Full Review

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★☆☆☆☆

“Disappointed customer”

Written on: 23/02/2013 by Kimpinky57 (1 review written)

Visited your new store BHS Milton Keynes stadium yesterday 22/2/2013 with my parents my mother in her seventies cannot walk too far so we decided to visit the restaurant so she could be seated, twenty mins later when we finally got served ordered coffee and toast , there were two staff members behind the counter 1 round of toast came out and I was told the others would follow ............... 10 mins later the other toast arrived to find it was all brown bread which was not stated when we… Read Full Review

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★☆☆☆☆

“Restaurant ”

Written on: 19/02/2013 by Guestdjb33 (1 review written)

Went into the restaurant today with my family & was incredibly disappointed in the state of the food & cleanliness of the restaurant. The bacon was dry, no eggs ready, mushrooms were cold & the tables were dirty & sticky. Worst of all.... There were flies over the cakes & bread rolls. I used to come in every week with my parents & I will NOT be eating there again. Extremely disappointed!… Read Full Review

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★☆☆☆☆

“No BHS direct customer service after purchase of Acer...”

Written on: 30/10/2012

After three months use of my Acer laptop, one of the key came of the keyboard. The Acer laptops was under guaranty and I phoned BHS customer service in hope that would sort out my keyboard issue. BHS Customer service said it was not covered under their terms of condition and that it was due to my miss use of the keyboard. They ignored what I said and would not help me anyway what so ever. When I said I wanted to complain, they referred me to their website. There is no web link on their website… Read Full Review

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★☆☆☆☆

“Bhs online - waste of time”

Written on: 18/10/2012

I ordered two lights on 1 Oct from bhs Click and Collect expecting them to be delivered to the nearest store in no more than 10 days, as explained on the website. On 7 Oct got an email saying the order had been despatched but that I must wait for a second email before going in to collect it. On 16 October started trying to contact bhs. Sent several emails through the website and just got exactly the same proforma reply telling me to check My Account for the latest information on my order. I had… Read Full Review

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★★★☆☆

“Keep shopping there or BHS will be gone for ever”

Written on: 15/09/2012 by jonathan kelly (110 reviews written)

Advantages: Odd bargains, better choice and quality than a supermarket Disadvantages: high prices Department stores are on the way out it seems. These stores sell everything but at inflated prices you can spend hours in them looking around so they all have restaurants and toilets in them. Very cheap meals could be bought in there restaurants 99p breakfasts etc inticing in shoppers for the brand name products sold at full price or with extreme discounts up to 75% off. Today BHS where I live… Read Full Review

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★☆☆☆☆

“Went for a bra fitting that had appointment. Got there...”

Written on: 17/08/2012

Went for a bra fitting that had appointment. Got there early the lady was nasty because I was early so I waited. Then when we was walk to the room all she kept saying was we am short staff very nasty like she didn't want to help me. Then they had no big bra so left not knowing what size I was so the service and custome services was rubbish… Read Full Review

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★☆☆☆☆

“Worst service ever!”

Written on: 21/05/2012 by S.Hopper (1 review written)

Be warned, when they list an item as available it doesn't mean it actually is. My order got delayed and delayed a fortnight at a time with no apparent hope of it ever turning up. They offer no compensation, no viable alternative and just basically told me hard lines. Left without a fridge or freezer for a month now with a pregnant wife and young child. Brilliant!!! I will certianly never be using this company in the future and have gone to Asda direct instead which offer a far superior 3 day… Read Full Review

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★★☆☆☆

“WEDDING”

Written on: 13/03/2012

ordered all my wedding outfits over 4 weeks ago costing over 800 pounds. Asked for them to be delivered to store which takes 5 - 10 days max. After phone calls and visits to the shop i was then informed they tried to deliver to another address and got sent back to the factory and was put back on the website and resold so most of my stuff went out of stock. Lady has been very helpful and managed after another week to get hold of my order but had to order items in from bhs stores all over the… Read Full Review

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★☆☆☆☆

“An online disaster”

Written on: 20/12/2011

I ordered a BHS lamp online and when it came in its battered box the shade was missing! Despite 5 emails, 3 phone calls (where I was left hanging on for 45 minutes), another recorded message saying they were busy and to ring back later and proceeded to cut me off and then when I finally got through I was told to expect a phone call when they had contacted the courier - NOTHING. This was a wedding present for a friend and I will NEVER be ordering from them again as the standard of customer… Read Full Review

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★☆☆☆☆

“Bride to be BHS store online order disaster”

Written on: 22/11/2011

I ordered four bridesmaid dresses coming to a total of £400.00, was told over the phone it would arrive in 3-5 working days. I was sent a email that said I could track order online, this did not work so I called up the customer services and was told they could not track it as I requested it to go to store and to keep trying. I phoned up a further five times and after two weeks still had not recieved the delivery,was eventually told their may be any issue with the delivery and they would try… Read Full Review

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★☆☆☆☆

“bought a sofa in dec was told it was made to order. ”

Written on: 06/05/2011

bought a sofa in dec was told it was made to order.
6 weeks later when the sofa come it was clearly poor quality.
cushons sink etc etc the worst sofa i have ever seen.
we took out insurance on the sofa after phone call after phone call and told that these kind of sofas are suppose to last only 6 mths (really) someone came out and had a look he wrote his report and we are still waiting after a number of phonecalls and no one calling back.
dont buy the sofas from bhs they are aweful and trying to… Read Full Review

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★☆☆☆☆

“I was visiting sutton coldfield for the day in...”

Written on: 08/04/2011 by walsallstu (4 reviews written)

I was visiting sutton coldfield for the day in december and i spotted bhs xmas shop and was tempted in they had some great decorations and wrapping paper and i started picking a few up to purchase , then out the corner of my eye i noticed a security guard just to the left of me any how i dident take much notice and continued shopping then as i looked up there was another in front of me staring at me i looked round and there was another one three guards i asked them if there was a problem and… Read Full Review

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Guest's Response to walsallstu's Review

Written on: 21/07/2011

This company is a disgrace, there is zero level of customer service, the staff and rude and surly, tell you they will call back and never do. Even their managers do not seem to care. Clearly their client base is far to large if they can afford to lost customers on this scale. After ordering a £700 bed and £3000 sofa, I have now cancelled my order due to the rude and unhelpful lack of customer service over the phone. Only problem is, as I ordered online, it will take up to ten days to get a reund so I do not have access to my money to purchase elsewhere. Use this store at your peril.

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★☆☆☆☆

“I HAVE JUST RETURNED FROM BHS STORE, TRURO ( MY...”

Written on: 15/01/2011

I HAVE JUST RETURNED FROM BHS STORE, TRURO ( MY NEAREST BHS ), THE PLAN WAS TO CHANGE A HANDBAG THAT WAS BOUGHT FOR ME AS A CHRISTMAS GIFT BY MY DAUGHTER, WHO LIVES IN THE MIDLANDS, UNFORTUNATELY THE BAG WAS UNSUITABLE, BUT NO PROBLEM! RIGHT? AFTER ALL THIS IS A COUNTRY WIDE CHAIN STORE, WRONG! THE BHS STORE WHERE MY DAUGHTER BOUGHT THE BAG WAS IN SHEFFIELD WHICH HAS A INTEGRATED DOROTHY PERKINS, AND BECAUSE THE ONE IN TRURO DOES NOT, THEY WILL NOT TAKE IT BACK, I,M ABSOLUTELY LIVID, THE… Read Full Review

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