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Written on: 13/03/2012
ordered all my wedding outfits over 4 weeks ago costing over 800 pounds. Asked for them to be delivered to store which takes 5 - 10 days max. After phone calls and visits to the shop i was then informed they tried to deliver to another address and got sent back to the factory and was put back on the website and resold so most of my stuff went out of stock. Lady has been very helpful and managed after another week to get hold of my order but had to order items in from bhs stores all over the… Read Full Review
Written on: 20/12/2011
I ordered a BHS lamp online and when it came in its battered box the shade was missing! Despite 5 emails, 3 phone calls (where I was left hanging on for 45 minutes), another recorded message saying they were busy and to ring back later and proceeded to cut me off and then when I finally got through I was told to expect a phone call when they had contacted the courier - NOTHING. This was a wedding present for a friend and I will NEVER be ordering from them again as the standard of customer… Read Full Review
Written on: 22/11/2011
I ordered four bridesmaid dresses coming to a total of £400.00, was told over the phone it would arrive in 3-5 working days. I was sent a email that said I could track order online, this did not work so I called up the customer services and was told they could not track it as I requested it to go to store and to keep trying. I phoned up a further five times and after two weeks still had not recieved the delivery,was eventually told their may be any issue with the delivery and they would try… Read Full Review
Written on: 06/05/2011
bought a sofa in dec was told it was made to order.
6 weeks later when the sofa come it was clearly poor quality.
cushons sink etc etc the worst sofa i have ever seen.
we took out insurance on the sofa after phone call after phone call and told that these kind of sofas are suppose to last only 6 mths (really) someone came out and had a look he wrote his report and we are still waiting after a number of phonecalls and no one calling back.
dont buy the sofas from bhs they are aweful and trying to… Read Full Review
Written on: 08/04/2011 by walsallstu (4 reviews written)
I was visiting sutton coldfield for the day in december and i spotted bhs xmas shop and was tempted in they had some great decorations and wrapping paper and i started picking a few up to purchase , then out the corner of my eye i noticed a security guard just to the left of me any how i dident take much notice and continued shopping then as i looked up there was another in front of me staring at me i looked round and there was another one three guards i asked them if there was a problem and… Read Full Review
Written on: 15/01/2011
I HAVE JUST RETURNED FROM BHS STORE, TRURO ( MY NEAREST BHS ), THE PLAN WAS TO CHANGE A HANDBAG THAT WAS BOUGHT FOR ME AS A CHRISTMAS GIFT BY MY DAUGHTER, WHO LIVES IN THE MIDLANDS, UNFORTUNATELY THE BAG WAS UNSUITABLE, BUT NO PROBLEM! RIGHT? AFTER ALL THIS IS A COUNTRY WIDE CHAIN STORE, WRONG! THE BHS STORE WHERE MY DAUGHTER BOUGHT THE BAG WAS IN SHEFFIELD WHICH HAS A INTEGRATED DOROTHY PERKINS, AND BECAUSE THE ONE IN TRURO DOES NOT, THEY WILL NOT TAKE IT BACK, I,M ABSOLUTELY LIVID, THE… Read Full Review
Written on: 04/12/2010
Be very wary to buy online at BHS!! I bought item, received it, and the colour was completely different to the sample. I returned the item, BHS acknowledged receipt, but never refunded me. 3 Telephone calls later, and still no refund, I escalated it to a claim with Paypal. I finally received my money back after a month, thanks to Paypal. BHS did not even bother to answer my email query. I am schocked at the level of service offered, and the COMPLETE DISREGARD for customers!! Needless to say, I… Read Full Review
Written on: 17/10/2010 by sunnym (1 review written)
shopping At BHS in walthamstow store Mall.Purchases New Suit Plus Shoe.Thre was problem with the Shoe. I took back the to store in Walthamstow wait about 2o min for for Exchange but there refuse exchanged or refund even it is 28 days… Read Full Review
Written on: 27/08/2010
I will never use this site again! Items ordered and accepted, payment made and accepted, conformation e-made recieved all looking well only item didn't appear. Finally phoned their helpline where I was 2nd in line, had to wait 10 mins to be answered where the helpful lady informed me my order had been cancelled but BHS just hadn't bothered to let me know! No reason.
I would not recomend this site to anyone, BHS is a large organisation a should be able to offer a better service than this… Read Full Review
Written on: 22/07/2010
Online purchase delivery is shocking..I purchased goods, paid for 3-4 day standard delivery and almost 3 weeks later, I still havent received my goods and no communication from BHS to state why or when or that is it late in the first place. Customer service representative made no effort to help whatsoever when I called… Read Full Review
Written on: 19/04/2010 by Marcus1982 (1 review written)
Last year on the 13th March 09 I went into BHS in the trafford centre, Barton Square. I tripped over items left on the floor. The shop removed the items before witnesses could see. I injured my wrist and arm and was off work for over a year. The arm still needs surgury. The shop manager was dishonest about the whole matter. No compensation was paid. I lost my self employed job as a result. My name is Mr Mark Dell… Read Full Review
Written on: 10/01/2010
The company is great as long as you go into the store to purchase items.
The online shop is a different matter, if you want to purchase a top they do not give the length. I am a tall person so the length is of vital importance to me. They specify petite size but do not give the measurements. When you buy online you buy blind, so sizes are of the utmost importance and as much information regarding the material as possible… Read Full Review
Written on: 24/06/2009
I have had such a bad experience with the bhs credit card , it has put me off from shopping in the store.
I opened a a/c to get the 20% off in April paid £170.40 in full when the a/c arrived. then spent another £112. I was in hospital for 30 hours and gave my husband the card to lock away, i had a phone call 19.30 hours to say security wanted to talk to me i was not sure it was B.H.S, with all the fraud going on, they told me to ring them however my husband was out and i did not know where… Read Full Review
Written on: 10/04/2009 by Zantina (1 review written)
The attitude to customers has definitely changed for the worse in this store. I recently purchased an item of clothing from BHS in the sale. As it had a black mark on, I had an extra 10% discount. However, when I got home to look for the washing instructions I noticed it was a very large size. It had been on an incorrect hanger, and there was no visible size on the neck or tag. Had I not searched for washing instructions I would not have been able to see the actual size. The garment still… Read Full Review
Written on: 18/06/2008 by lizzie79 (1 review written)
Could not ask for more from this company. Would recommend to anyone. I ordered my bridesmaid dresses from BHS on Sunday 15th June. I could not believe it when they were delivered on Tuesday 17th June - absolutely fantastic customer service. The dresses were packaged well and individually wrapped too… Read Full Review
Written on: 16/08/2007 by royalkjp (1 review written)
I would not recommend BHS to anyone looking for fashion or cheap prices. I would go to
- TK Maxx (designer t-shirts starting at £5)!
- Ethel Austin (as the clothes are long-lasting).
- Peacocks (as the clothes are hard-wearing and good quality).
and lots more places that you can take advantage of other than BHS… Read Full Review
Written on: 05/06/2007 by nadinespence (5 reviews written)
I really has a shock going into this store with my elderly Grandmother. I always thought it was for the mature generation; definitely not! The children's clothing is the best range I have seen around for a while! Excellent quality, fashionable, and low prices! Very highly recommended to all! Take a look for yourselves!… Read Full Review
Written on: 12/03/2007 by AndreaG (242 reviews written)
I bought a pair of glamorous dress earings from BHS and am very pleased with my purchase.
They were only £7.00 and when I got to the till they were actually less and only cost £5.00.
There were no queues and plenty of staff on hand for help if you needed it.
I must admit that I only found the earings my accident as I would not have thought to look in BHS for dress jewellery, but there you go - they had exactly what I was looking for and at the right price!… Read Full Review
Written on: 19/10/2010
HI, AFTER RECENTLY OPENING A BHS CREDIT CARD AND PURCHASING A 3 PIECE SUITE, I VISITED THE MERRY HILL BRANCH TO BUY CUSHIONS WITH MY LOYALTY VOUCHERS. I WAS VERY DISSAPOINTED TO BE TOLD CHANGE COULD NOT BE GIVEN. MY SPEND WAS £45 BUT MY VOUCHERS WERE IN MULTPLES OF £30, SO HANDING OVER £60 IN VOUCHERS I EXPECTED £ 15 CHANGE IN VOUCHERS OR SOME FORM OF CREDIT. AS MY DISABLED WIFE WAS AT HOME, I COULD NOT MAKE A DECISION ON WHAT TO SPEND £ 15 ON AND IN PRINCIPLE DID NOT AGREE TO BEING FORCED… Read Full Review
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Written by Lulu1963
" Customer services are a joke " Read More
" Faulty furniture returned " Read More
" ONLINE SHOPPING DISASTER " Read More
Written by joanne27stadium
" Bedroom cupboards " Read More