BHS Reviews

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★★☆☆☆
1.7 / 5
17% of users recommend this
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★★☆☆☆

“I will not recommend to friends because lwent on...”

Written on: 28/12/2013

I will not recommend to friends because lwent on christmas eve for shopping it was nearly time to close l bought £185/- of stuff. And lwas given £5- voucher. Which i cant use on next visit it was printed for same day.i want go again… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 10/12/2013 by Josephinemb (1 review written)

I purchased a £25 Gift card because there was a sign saying " OUR GIFT TO YOU, Buy a £25 gift card and we will give you a voucher for £5" In very small writing underneath it said, terms and conditions apply.These terms and conditions should be on the sign. When I read the conditions (Bearing in mind that you had to have already spent £25 to be able to do so) it stated that you had to spend £25 in a single transaction to use it and it has to be used by December 23rd. The gift card, which I… Read Full Review

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★☆☆☆☆

“quality control for finished product is abysmal”

Written on: 08/12/2013

I brought 3 items of same size but different colour. Two turned out to be smaller than the one that fitted. The arm apertures were so small the straps cut into the skin. The size that fitted was the correct measurement when measured. To have two items out of three to be incorrectly sized shows poor quality control… Read Full Review

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★☆☆☆☆

“3 cheers for white rose team kelly,linda,rachel.”

Written on: 01/12/2013

after a disappointing visit to york store,and subsequent discourteous lack of response after writig to head office ,very pleasant change of attitude at white rose,leeds store.more ladies like above are needed to restore and enhance the company reputation.from angela fox… Read Full Review

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★☆☆☆☆

“Never Again!”

Written on: 18/11/2013 by angie282 (1 review written)

I ordered a highchair and it wasn't made clear on the site that the seat was made of fabric, on the website it stated 'easy wipe clean', which was clearly not the case. BHS offers free returns or return to store and this was the company I believed I was ordering from. BHS Direct does not offer the same service. They do not make you aware of this when transferring you to their 'dedicated mother and baby site'. The site looks exactly the same and unless you search for it, it does not inform you… Read Full Review

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★☆☆☆☆

“No Customer Service if you have a problem”

Written on: 10/10/2013 by sandy1 (2 reviews written)

Would never buy from BHS online again I bought a lamp online which arrived damaged so has to be returned. I asked for a refund including my postage according to the distance selling regulations ti received a refund for the lamp but not the postage I had paid. I emailed customer services twice but didn't receive any replies so tried to phone them on their premium rate line, I was kept hanging on for ages as no one answered. I will spend my money elsewhere in future as there customer service is… Read Full Review

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★☆☆☆☆

“Ordered a suit online for my son. Paid for next day...”

Written on: 06/08/2013

Ordered a suit online for my son. Paid for next day delivery. It arrived 2 days later in the wrong size. When I phoned them, they said I could re buy the suit and send the other one back, which i would get refunded for hen it was received by them, or go to my nearest store which had the items in stock (an hour drive away) and swap it. We opted to swap it in store as we needed the suit for the next week and posting would be pushing it on time. We reserved the items at this store and went to… Read Full Review

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★★☆☆☆

“Not What I expect from BHS”

Written on: 25/07/2013 by andy1429 (1 review written)

Shopped in your Fareham store on Monday and unfortunately couldn't stand being there too long as the temperature in the store was excessive. On speaking to a member of staff, I discovered that the Air conditioning has been out of order now for in excess of a year. I feel you are losing money because a lot of possible customers WILL go elsewhere as the store temperature is unbearable. Also you do have a duty of care to your staff, its NOT healthy for them. Please sort it out BHS its not what we… Read Full Review

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★☆☆☆☆

“Dire!”

Written on: 19/07/2013 by welshe (1 review written)

I tried to buy a DVD yesterday at the Bury branch although there were 4 people behind the till area only 1 was being used. The cashier was talking to the customer on a personal level for a while then when the customer finally paid the cashier suggested 'she upgraded her card, will only take a minute' nothing only takes a minute! Meanwhile the queue is building up another cashier opens a till with an abrupt 'You paying by card?' no I am paying cash, without giving me the option to pay by card or… Read Full Review

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★★★☆☆

“made to measure curtains”

Written on: 13/07/2013 by pen1nnedr1ve (1 review written)

Loved the sample. Decided to order. Great. Confirmation of order stated that Ena Shaw was the company I would get my curtains made up through. NOT at all happy because years ago I had curtains made through Ena Shaw and they were made short from measurements taken by them. Anyway went with it - sooooo disappointed. Paid pennies short of £1000 for curtains which quite frankly are worth £250 of anybody's money. I am absolutely beside myself with frustration. I would NOT have gone through Ena… Read Full Review

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★☆☆☆☆

“worst service found in my life”

Written on: 21/06/2013

I got this false information:- 21/06/2013 11:22 Courier Received 21/06/2013 03:57 Out For Delivery 20/06/2013 17:42 Courier to Re-attempt 19/06/2013 03:49 Out For Delivery To Courier 18/06/2013 20:22 Processed at Depot 18/06/2013 20:13 Receipt at Depot 18/06/2013 09:12 Hub Sorter Receipt Scan 17/06/2013 14:44 Order Generated This is totally false. i ordered last week and now almost more than week gone and we are here and this is our business address and it always open so beware. No… Read Full Review

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★☆☆☆☆

“What a rip off bhs are !!! ”

Written on: 23/05/2013 by Millie2000 (1 review written)

I did an on-line order with bhs for £91.13 this order was cancelled by them with no explanation! I phoned up to enquire about this order and was told by their sales advisor that exactly the same order was now a whopping £176.00!! The girl on the phone was very apologetic and told me if I placed the order for the full amount she would INSTANTLY refund the difference of £84.87 back onto the card making it the same as the original price!!! I stupidly believed her!!!!!! This refund never… Read Full Review

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★☆☆☆☆

“Terrible service, do not order appliances from BHSdirect!”

Written on: 21/05/2013

I received a text message last night informing me that my delivery would be received between 7-9am this morning which i was pleased with rather than having to wait around all day, however at 7.20am i noticed a card had been put through the door saying they tried to deliver and no one was in- although they didnt ring the bell!! Clearly I cannot be expected to watch the front door for 2hours! I called the delivery company to see if the driver could come back as it had only been 5minutes prior… Read Full Review

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★☆☆☆☆

“Terrible service, just absolutely terrible - STAY AWAY”

Written on: 10/05/2013 by jonnyboy123123123 (1 review written)

I won't go into the details but after being sent a pair of shoes in the wrong size, i had to re-order and pay up front! they sent me the wrong size again!!!! they also didn't apply the discount they were supposed to and charged me full price. ABSOLUTE DISGRACE. Despite many emails their incompetent customer service just ignored me. it is a matter of time before they go bust!… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 09/05/2013

I have ordered a Whirly floor lamp from BHS, 12 days later I did not receive it and had to call up the company to check why. It turned out that the lamp was damaged in transit so was returned to the warehouse. No one has called me to inform me of anything. I got a refund and had to order another one on the phone because they could not resend out a new lamp for me on the same order (?). The first order I got 20% and was told I will have the same 20% off on my second order because it was not… Read Full Review

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Noodled's Comment

Written on: 24/04/2014

Had same problems

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★☆☆☆☆

“Turn the music down”

Written on: 19/04/2013 by brown62 (1 review written)

I took my father shopping today in the Birmingham City Centre Store, from the minute we got in there we thought we had entered the local disco ! the music was so loud we could not hear ourselves think or talk. I don't mind a bit of back ground music but when you are trying to shop and discuss what you are going to buy it just made it a very unpleasant shopping trip. So please TURN THE MUSIC DOWN !!… Read Full Review

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★☆☆☆☆

“BHS Returns Sharp Practice”

Written on: 23/03/2013

BHS lost me as a customer for life today. Took back an item I was given as a present. It was too small. I had the receipt (£45). I went to my local store and selected a number of items to the value of £53. Went to the customer service counter expecting to pay the extra £8. But was told no, the item I was returning was now on sale for £25 and that was all they would credit me for.!!! Well BHS, I consider this sharp practice. I will never buy from you again and will warn as many people as… Read Full Review

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Emilym62's Comment

Written on: 16/04/2013

Hello if you have your receipt showing the full price was paid they have to fefund that to you evan if the items are now in the sale ! i wuld have asked for the manager ! .. i would think your statutory rights have been breached




Emily.. cambridge

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★☆☆☆☆

“refunds”

Written on: 22/03/2013 by annsmith2 (1 review written)

bought my wife a dress on 20 2 13 returned on 28 1 13 not the 1 shown online returned on 28 1 13 by royal mail despite several emails to you no response you are the pits it is not for much but in my opinion you are useless… Read Full Review

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★☆☆☆☆

“Appalling customer service, logistics ”

Written on: 18/03/2013 by muser (3 reviews written)

I had the misfortune to purchases a washer drier form BHS direct. This turned out to be the worst decision I have ever made when buying an appliance on line. I paid for installation and collection of my old appliance, which is clearly stated on their website, will be carried out at the time of delivery. This is one of the key reasons I chose to purchase from them. When the delivery team turned up with the appliance they did not have their own tools to remove the transit bolts from the machine… Read Full Review

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★☆☆☆☆

“Appalling customer service, logistics ”

Written on: 18/03/2013 by muser (3 reviews written)

I had the misfortune to purchases a washer drier form BHS direct. This turned out to be the worst decision I have ever made when buying an appliance on line. I paid for installation and collection of my old appliance, which is clearly stated on their website, will be carried out at the time of delivery. This is one of the key reasons I chose to purchase from them. When the delivery team turned up with the appliance they did not have their own tools to remove the transit bolts from the machine… Read Full Review

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