Dataflame - www.dataflame.co.uk Reviews

★★★★☆
4.0 / 5
79% of users recommend this
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Dataflame - www.dataflame.co.uk

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★★★★★

“Amazing Customer Service”

Written on: 09/06/2014 by thebastion (1 review written)

Just transferred my 30 or so sites (2 WHM Accounts, 10 or so cPanel Accounts) to DataFlame after a less than great experience with my previous hosts. Having sketched out the details of the transfers which included 2 eCommerce sites with DV and EV SSL certificates, the guys at DataFlame followed my instruction and worked round the clock to get everythig sorted. They were open and honest when things didn't go to plan and quickly resolved any issues and kept me fully indormed along the way. My… Read Full Review

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★★★★★

“Easy, fast and flexible”

Written on: 09/06/2014 by lvFitch14 (1 review written)

I've been a customer of Dataflame's for several years, hosting several different sites, and I've always found them to be easy to work with, offering a good variety of webhosting packages to meet my needs, and always happy to customise your domain with a few extras if you require them. Their customer support is particularly commendable, with the live chat facility making it easy to get help within minutes from their friendly support staff. I've also never noticed any downtime with my websites… Read Full Review

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★★★★★

“Ipad help emails”

Written on: 31/05/2014 by IsmaelCassidy (1 review written)

Just had great service - chap was so helpful and patient and after 53 mins has resolved the problem that I simply could not do on my own! Would recommend highly… Read Full Review

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★★★★★

“Great customer support that gets you up and running!”

Written on: 06/05/2014

The advisor was great - I had more than a couple of issues - caused by me - and the site ensured the security of my website. I was back up and running quickly and with no fuss. Just as online support should be. Friendly, yet professional. Perfect! TY. Keep it like this and you'll have my custom and loyalty… Read Full Review

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★★★★★

“Excellent and patient support”

Written on: 22/04/2014 by Your_iTdept (1 review written)

I've always got excellent support from Dataflame. I've hosted with them for over 8 years now and really cannot praise them enough. They're patient and really take the time to understand the issue. Most importantly - they get it sorted in record time. Very satisfied with Dataflame. Keep up the great service and support. … Read Full Review

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★★★★★

“Changes to server for Moodle installation.”

Written on: 19/04/2014 by Karly249 (1 review written)

An excellent response and I was very pleased with your service, you were able to make the changes required without fuss. You clearly understand your server settings. Keep the DataFlame burning… Read Full Review

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★★★★☆

“For once, fantastic Live Support”

Written on: 18/04/2014 by Aryana1990 (1 review written)

This review is not for Dataflame as a service in and of itself - it's a review for the sterling help I had from one of their Live Support Team - DS Peter. I have had some serious problems with two websites I host with Dataflame. Over the past couple of months I have had the sites hacked and replaced and my site email used for spamming purposes. Each time I have gone to the live support team I have spent upwards of 30 minutes waiting only to be told that I would have to send an email to the… Read Full Review

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★★★★★

“I experienced problems with blocking our domain in the...”

Written on: 15/04/2014 by traductio (1 review written)

I experienced problems with blocking our domain in the firewall. I have asked DS staff to solve this problem, without success. Today I contacted an advisor who made an effort to code that will not allow it to block again in the future. I was very positively surprised and happy about the service. Thank you again for solving this issue!… Read Full Review

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★★★★★

“Great Support - Go The Extra Mile”

Written on: 26/03/2014 by FallenLeaf (1 review written)

We moved to dataflame after being with another major host. We run a web and IT business and have a number of dedicated servers that are paramount to the service we provide our clients. The major difference in our previous host is the support. With our old host it was non existent, they even managed to not backup our server for over 6 weeks (despite paying for this in addiction to our monthly cost) which when we had an issue cost us a lot to rectify, not just financially but also in our own… Read Full Review

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★★★★☆

“FrontPage extensions”

Written on: 24/03/2014 by Charlieg312 (1 review written)

As Microsoft no longer supports FrontPage extensions for Linux. I periodically lose connection and whilst most people do sort out the problem Jane seems to have a better understanding and sorts out quicker… Read Full Review

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★★★★☆

“Great customer service”

Written on: 06/03/2014 by Kadinh210 (1 review written)

Service was friendly and very efficient. It took very little time to get what I wanted done… Read Full Review

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★★★★★

“Very detailed dns help today”

Written on: 05/03/2014 by jonjkeenan (1 review written)

Hi, I have used dataflame for my reseller account for nearly 10years I have found them always very professional and a fist class support above and beyond what I pay for. I strongly recomment them. :-)… Read Full Review

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★★★★★

“I have been using Dataflame for quite some time now...”

Written on: 25/02/2014

I have been using Dataflame for quite some time now and I have to say the online chatroom support room staff has been more than helpful who has helped me on solving urgent issues at hand very efficiently. I faced a problem on domain redirecting and he has patiently guided me through the process, as well as solved a few of the issues himself during the chat… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 19/02/2014

I have had a few dealings with data flame over the past couple of months and trying to get a straight answer out of the support team is like pulling teeth. You sit on hold with a support rep on chat and then it goes silent for about 5 mins you wait they say they are still there and then you wait another 5 mins this keep going on until you give up and leave the chat. Terrible … Read Full Review

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★★★★★

“Pure Genius”

Written on: 18/02/2014

Many thanks to Dataflame support team and the agent in particular for finding a solution to my problem. My technical problem was out of the ordinary and Dataflame persevered and went the extra mile to ensure that I had a workable solution. You have saved me many hours work and demonstrated that you're not just someone reading off a script. You guys know your stuff. Thanks… Read Full Review

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★☆☆☆☆

“Business practices should be investigated”

Written on: 16/02/2014 by kinglouiethe6th (3 reviews written)

Changing policy as they please meaning customers have the terms of their contract changed without notification. Charging £15 to take a domain away from their service preventing fair competition. Limiting email to 150 emails per hour while advertising unlimited email addresses (that will work). Customer services don't answer your questions, they just quote company policy; the true mark of dishonesty. I dare say a lot of these companies do the same, seems the greedy brigade have taken over. Time… Read Full Review

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★★★★★

“Thanks support!”

Written on: 13/02/2014 by Laurie_H (1 review written)

I've used Dataflame for a few years now and have always got a good service, especially from the support team. Of course occasionally there are problems and they are always sorted out efficiently by knowledgeable and responsive people. So, full marks where they are due! I would recommend Dataflame as a good and reliable business service… Read Full Review

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★★☆☆☆

“poor regard for customer”

Written on: 25/01/2014 by hibman (1 review written)

Was with DF for a few years then retired so handed web site to new guy who moved it to a different company. I wrote and told them and asked them to cancel everything. However one year later they still took money. They said I didn't cancel correctly as per T&C. When I asked for my money back expained I was now a pensioner and could ill afford the money and that none of their services had been used for 12 months they said no way. In my opinion I would choose a different web hosting company. One… Read Full Review

Dflame's Response to hibman's Review

Written on: 27/01/2014

I am sorry you feel that we have let you down. However Invoice notices were sent to notify you of an upcoming renewal to which no action was taken, and thus the account was renewed.

As there is data on the account, which belongs to the client, we are not able to 'assume' this is no longer needed or wanted, and thus we cannot delete an account.

An account can be cancelled at any time in your client area, which would 'immediately' remove your account, and the due invoice. As you had not cancelled the account, it was then re billed.

This has been the same method of billing every year you have been with us, which was not a problem in past billing periods.

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Kinglouiethe6Th's Response to hibman's Review

Written on: 16/02/2014

Totally agree, poor regard for the customer full stop. I am sure they are breaking the law but not being a solicitor I wouldn't know.

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★★★★★

“Always good support”

Written on: 15/01/2014 by KLW (3 reviews written)

I've been a Dataflame customer for several years and found its strength is always its technical support. Emails have always been promptly answered with a helpful and constructive response and the online chat is excellent. There is rarely a queue and the staff advise and stay with you until a problem is solved. I think over the years I have probably 'spoken' to most of the team and have never been let down. The pricing is competitive but service is their real strength. I have no plans to… Read Full Review

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★★★★★

“Brilliant service”

Written on: 10/01/2014 by SamanthaQ (1 review written)

I am definately not a "techy" in any way and can honestly say I have been fumbling my way around with my website. Each time I have requested help either through live chat (mainly) or e-mail, the help has been excellent. A couple of times I have contacted for advice when they have actually fixed it themselves without me asking!! I cannot fault Dataflame in any way. They deserve an award just for dealing with my constant queries. The ONLY constructive criticism would be the fact that their talk… Read Full Review

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