Dataflame - www.dataflame.co.uk Reviews

★★★★☆
4.0 / 5
78% of users recommend this
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Dataflame - www.dataflame.co.uk

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★★★★★

“I experienced problems with blocking our domain in the...”

Written on: 15/04/2014 by traductio (1 review written)

I experienced problems with blocking our domain in the firewall. I have asked DS staff to solve this problem, without success. Today I contacted an advisor who made an effort to code that will not allow it to block again in the future. I was very positively surprised and happy about the service. Thank you again for solving this issue!… Read Full Review

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★★★★★

“Great Support - Go The Extra Mile”

Written on: 26/03/2014 by FallenLeaf (1 review written)

We moved to dataflame after being with another major host. We run a web and IT business and have a number of dedicated servers that are paramount to the service we provide our clients. The major difference in our previous host is the support. With our old host it was non existent, they even managed to not backup our server for over 6 weeks (despite paying for this in addiction to our monthly cost) which when we had an issue cost us a lot to rectify, not just financially but also in our own… Read Full Review

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★★★★☆

“FrontPage extensions”

Written on: 24/03/2014 by Charlieg312 (1 review written)

As Microsoft no longer supports FrontPage extensions for Linux. I periodically lose connection and whilst most people do sort out the problem Jane seems to have a better understanding and sorts out quicker… Read Full Review

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★★★★☆

“Great customer service”

Written on: 06/03/2014 by Kadinh210 (1 review written)

Service was friendly and very efficient. It took very little time to get what I wanted done… Read Full Review

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★★★★★

“Very detailed dns help today”

Written on: 05/03/2014 by jonjkeenan (1 review written)

Hi, I have used dataflame for my reseller account for nearly 10years I have found them always very professional and a fist class support above and beyond what I pay for. I strongly recomment them. :-)… Read Full Review

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★★★★★

“I have been using Dataflame for quite some time now...”

Written on: 25/02/2014

I have been using Dataflame for quite some time now and I have to say the online chatroom support room staff has been more than helpful who has helped me on solving urgent issues at hand very efficiently. I faced a problem on domain redirecting and he has patiently guided me through the process, as well as solved a few of the issues himself during the chat… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 19/02/2014

I have had a few dealings with data flame over the past couple of months and trying to get a straight answer out of the support team is like pulling teeth. You sit on hold with a support rep on chat and then it goes silent for about 5 mins you wait they say they are still there and then you wait another 5 mins this keep going on until you give up and leave the chat. Terrible … Read Full Review

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★★★★★

“Pure Genius”

Written on: 18/02/2014

Many thanks to Dataflame support team and the agent in particular for finding a solution to my problem. My technical problem was out of the ordinary and Dataflame persevered and went the extra mile to ensure that I had a workable solution. You have saved me many hours work and demonstrated that you're not just someone reading off a script. You guys know your stuff. Thanks… Read Full Review

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★☆☆☆☆

“Business practices should be investigated”

Written on: 16/02/2014 by kinglouiethe6th (3 reviews written)

Changing policy as they please meaning customers have the terms of their contract changed without notification. Charging £15 to take a domain away from their service preventing fair competition. Limiting email to 150 emails per hour while advertising unlimited email addresses (that will work). Customer services don't answer your questions, they just quote company policy; the true mark of dishonesty. I dare say a lot of these companies do the same, seems the greedy brigade have taken over. Time… Read Full Review

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★★★★★

“Thanks support!”

Written on: 13/02/2014 by Laurie_H (1 review written)

I've used Dataflame for a few years now and have always got a good service, especially from the support team. Of course occasionally there are problems and they are always sorted out efficiently by knowledgeable and responsive people. So, full marks where they are due! I would recommend Dataflame as a good and reliable business service… Read Full Review

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★★☆☆☆

“poor regard for customer”

Written on: 25/01/2014 by hibman (1 review written)

Was with DF for a few years then retired so handed web site to new guy who moved it to a different company. I wrote and told them and asked them to cancel everything. However one year later they still took money. They said I didn't cancel correctly as per T&C. When I asked for my money back expained I was now a pensioner and could ill afford the money and that none of their services had been used for 12 months they said no way. In my opinion I would choose a different web hosting company. One… Read Full Review

Dflame's Response to hibman's Review

Written on: 27/01/2014

I am sorry you feel that we have let you down. However Invoice notices were sent to notify you of an upcoming renewal to which no action was taken, and thus the account was renewed.

As there is data on the account, which belongs to the client, we are not able to 'assume' this is no longer needed or wanted, and thus we cannot delete an account.

An account can be cancelled at any time in your client area, which would 'immediately' remove your account, and the due invoice. As you had not cancelled the account, it was then re billed.

This has been the same method of billing every year you have been with us, which was not a problem in past billing periods.

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Kinglouiethe6Th's Response to hibman's Review

Written on: 16/02/2014

Totally agree, poor regard for the customer full stop. I am sure they are breaking the law but not being a solicitor I wouldn't know.

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★★★★★

“Always good support”

Written on: 15/01/2014 by KLW (3 reviews written)

I've been a Dataflame customer for several years and found its strength is always its technical support. Emails have always been promptly answered with a helpful and constructive response and the online chat is excellent. There is rarely a queue and the staff advise and stay with you until a problem is solved. I think over the years I have probably 'spoken' to most of the team and have never been let down. The pricing is competitive but service is their real strength. I have no plans to… Read Full Review

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★★★★★

“Brilliant service”

Written on: 10/01/2014 by SamanthaQ (1 review written)

I am definately not a "techy" in any way and can honestly say I have been fumbling my way around with my website. Each time I have requested help either through live chat (mainly) or e-mail, the help has been excellent. A couple of times I have contacted for advice when they have actually fixed it themselves without me asking!! I cannot fault Dataflame in any way. They deserve an award just for dealing with my constant queries. The ONLY constructive criticism would be the fact that their talk… Read Full Review

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★★★★★

“Live Chat Help”

Written on: 09/01/2014

Wanted to redirect a domain to another one. Used live help at night and they were very helpful. All sorted within no time… Read Full Review

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★★★★★

“Excellent Hosting At Budget Prices”

Written on: 02/01/2014

Currently host 4 domains and websites through Dataflame and have been with them for the last 5 years. Despite only being on one of the cheaper budget packages there has been very little downtime and what few minor problems I have come accross have been sorted rapidly by the live chat agents… Read Full Review

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★★★★★

“THIS GUYS ROCK!!”

Written on: 22/12/2013

I´m a client since 2005, me and my own clients and all the time the solve our problems, the best host ever!! recommended!!… Read Full Review

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★★★★★

“Exceptional service 24x7”

Written on: 18/12/2013 by cycl1st123 (1 review written)

At any time of day or night, seven days a week, I know I'll get straight through to a support team. The support team responds quickly, doesn't use boilerplate / canned responses and quickly resolves any issue patiently and comprehensively. This is the reason why I started using Dataflame back in 2003 and why I still do all my hosting through them. They also provide a huge variety of industry leading plug ins for hosted sites including content management systems, blogs, shopping carts, etc, to… Read Full Review

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★★★★★

“Reliable with great support.”

Written on: 10/12/2013

I've been with dataflame for a couple of years and never had any issues with downtime, unlike other hosting companies I've tried (including paying 4 times as much for a VPS). The support is great and available at no extra change even on the basic shared plans which I am on. They have just installed an SSL for me no problem within a couple of hours of emailing it to them. What are you waiting for? Sign up now!!… Read Full Review

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★★★★★

“Customer Service is Ecellent”

Written on: 07/12/2013

Best Customer Service in a Quickest Time Span. 100 % Satisfied Customer Services… Read Full Review

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★★★★★

“Forwarding domain name only”

Written on: 28/11/2013

I had cancelled my web hosting, as website was redundant, but still had the domain name. I wanted to forward this domain name so contacted live help (DS Adrian). I was then given a detailed step-by-step plan on how to achieve this which was very easy to follow. I will definately reccommend this service… Read Full Review

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