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Effective on both carpets and hard floors. Any household with pets or family members will benefit from this vacuum cleaner.

This vacuum cleaner worked perfectly for about 15 months then we started getting problems with the casing popping up, we changed all the filers and believe me they are not cheap, still the problem occurs after hoovering for about 3 minutes. Honestly don't waste your hard earned cash on this product, poor engineering.

if you like hoovering every day then this hoover will indeed lift cat and dog hairs if you are not in a hurry. if however, you work, and can only clean at the weekends, this will be a complete waste of £350. warning bells should have gone off when i saw the size of the dust bag of this miele cat and dog vacuum. its not much bigger than a round teabag. that is NOT a serious dog hair lifting machine! there is very obviously NO understanding of dog hair by miele. so dont fall for the advertising and unbelievable reviews that its great as i did. the suction goes. the lid for changing the tiny inappropriate bags gets stuck. you have to go over the carpet just as much as any ordinary hoover. its not top dollar in any way. i only came across this site now or would have warned straight away after purchase from john lewis' glasgow a year ago

Very frustrating- I have the same problem of the filter popping out like everyone else. Have used the proper expensive bags etc. would not recommend

Having spent £169 hard won pounds on this machine, I am sad to say it is no longer useable. Despite changing the air filter for £16 and taking out a second mortgage on the replacement bags, the machine still pops out the filter thereby losing all power and suction. You either lumber around the room and try and stand on the lid with one foot or get weak suction too feeble to suck up a feather. A monumental feat of poor engineering. A shame as this had good reviews when I bought it in 2013, obviously before people experienced the first problems...

bought said machine about 3 years ago, fantastic for few months and then filter started jumping out with total loss of power. Even though changed filter on Mieie reccomendation and bag on regular basis , filter still jumped out. Carried on trying to use machine (holding lid closed with foot) and eventually decided enough was enough and took it to tip. In my wisdom decided it was probably a rogue machine so bought another (not cheap) Fhe new machine is just over a year old and I have now got exactly the same problem,I will NEVER buy another Miele vacuum cleaner, if you want one for about 6 months they are great, after that absolute rubbish.This is obviousy a desighn fault but what have Miele done about it _ NOTHING

I bought this s5621 Dog and Cat to replace a similar earlier Miele model that provided excellent service around the home and endured a lot of use (and a little abuse!). When it came to replace it I was happy to pay the premium for another Miele. Given that it is just a bag and a fan and a few electronic components I reasoned that it was worth the extra for the German engineering and resilience. Not the case it seems. I seem to have a full house of the common complaints others have reported with this machine: The carbon filter popped up, presumably because it cloggs over time, so I took it out and never replaced it because they are stupidly expensive. The cord rewind stopped rewinding, initially only when the machine was warm after doing the whole house, but eventually stopped all-together. The power switch started refusing to latch on and required progressively harder presses before the machine would stay on, so now I leave it on and turn it off at the wall. The accessory lid is temperamental and does not want to stay latched down. To round it off, today the motor started smelling of burning electrics and making a burbling noise - there's a couple of videos on the net showing exactly this and it looks as if a new motor is required. Really disapointed and cannot recommend this machine or any of the others which share its components and design. I have a Miele washing machine and its been brilliant, 14 years old and looks and performs like it did 14 years ago!

I have had the Miele Cat & Dog for around eight years now and it has always been a fantastic cleaner and very powerful. So, if I had reviewed it last week, I would have given it five stars. This week however, I am experiencing the well known problem of the popping filter. Have replaced with a genuine new filter but still the same. What really annoys me is not that the thing has an obvious fault but the fact that according to other reviews, Miele are not prepared to help in any way at all. Oh well, Miele are the next on my list of companies to avoid like the plague but I fear that eventually there will be no left to buy from.

Worst vacuum cleaner I've ever had - the filter kept popping up after only 8 months. Replaced the filter, bags, etc... but continued to do it. Phoned Miele who were very unhelpful saying it must be the hoover bag that I was using. Seems that this is a very very common problem with this machine. AVOID !

had machine for about 18 months picks up pet hair very well ,but 3 months ago started to have problems with filter seems the same as a lot of other people now on off switch won't work .Would have expected a better product from Miele ow well back to Henry.

Bought this vacuum cleaner 10 months ago. Charcoal filter keeps popping up and cleaner won't suck. Back to vax for me.

The active filter on my Miele vacuum cleaner kept popping up. I changed it as per the instructions, but the lugs on the new one broke as the old ones had done. I tried gaffer tape, but this melted and failed fairly quickly. I then found that by driving a longish, thin screw through the lugs of the filter and at a slight angle into the side of the cleaner, it would hold things together fairly well. Use a self-tapping screw and you should find it bites into whatever plastic is present in the body of the cleaner. Once my supply of bags is used up though, I won't be buying another.

OK, this vacuum is really good at picking up dog hair and is easy and relatively light to use (we live in a town house, so lots of stairs), but this is the 2nd machine we have had where the active filter pops out and renders the machine suctionless. We keep putting the filter back, but after a couple of minutes' use, it pops out again. The first machine we had that it happened to was just out of warranty and we put it down to back luck, but the 2nd machine is not even four months old yet and it has happened again. Going to go and find the warranty and see what joy I have there, but I certainly won't be spending any of my hard earned cash on another one of these machines.

We have had this cylinder cleaner just over a year but its only used upstairs so it has an easy life. We have only used two bags so far to prove my point. Now the active filter keep popping up because of a poorly designed latching system and has rendered the thing useless, i can see from the other posts here that i am far from alone. Also from what i have seen Miele are not supportive in this poor design matter. The machine is clearly not fit for purpose and should be avoided please fellow consumers do yourself a favour and buy a cleaner from another manufacturer. I do have several Miele products all of which are very good, this time Miele you have let yourselves down big time, having an engineering background i can see the problem, you should do a recall / exchange deal and make good.