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Review by
sigsounds
on 4th Jul 2008
User Rating : 1
Respect :
0
I recently moved to BT from Zen, over the past week my broadband access has been around one tenth the speed I was getting from zen. There is no cooling off period (I thought I had 14 days) so I am forced to buy my way out of the contact (around £500) as I feel that the service I am getting is ...
sigsounds's full review | 91 words
Review by
KCWatson
on 30th Jun 2008
User Rating : 8
Respect :
0
BT charge a bit for the service, but it has been pretty reliable, almost up to the standards of Pipex before they were bought out by Tiscali. Wish BT had done the black hub when I ordered, the white just does not go with my decor. I may look at changing after my period is up, perhaps to O2 if it eve ...
KCWatson's full review | 153 words
Review by
Guest.
on 30th May 2008
User Rating : 2
Respect :
0
Had trouble connecting and phoned support. Spoke to someone whom I could hardly understand. Spent 30 minutes altering my settings as he told me. Still no connection so he downloaded a remote access tool and changed things. Told me it must be my anti virus software so disabled it and still unable to ...
Guest.'s full review | 91 words
Review by
Guest.
on 26th May 2008
User Rating : 0
Respect :
0
I am desperately trying to get into my email account but simply not letting me in as far as I am concerned. This with service drop outs that are as regular as bad weather in the UK and you wonder if BT have any standards at all.
It looks like I am part of the majority here but guess by the amount of ...
Guest.'s full review | 89 words
Review by
Guest.
on 22nd May 2008
User Rating : 0
Respect :
0
BT have still failed to repair my broadband connection after 5 MONTHS as far as I am concerned.Each time I call about the situation I have to explain it from scratch to someone whose accent I personally can barely understand.Each time I am promised it will be fixed within 3 days.Each time nothing ha ...
Guest.'s full review | 119 words
Review by
richt48
on 10th May 2008
User Rating : 1
Respect :
+1
How I wish I'd never signed up with BT. My previous ISP was giving me twice the line speed on the same BT line as far as I am concerned. Previous to moving I got up to 112k/sec, with BT I get 54k/sec max.I personally did not understand the Customer Service people. They appear to be reading from a sc ...
richt48's full review | 257 words | 2 comments added.
Review by
sotonscotty
on 13th Apr 2008
User Rating : 0
Respect :
0
Switched to be just over a year ago. Never ever again. Been messed about like nothing on earth in my opinion. The customer service department in India phoned me at 00.30 4 times to give me a password which I did not even ask for. They gave me someone else's account and email address. Have made numer ...
sotonscotty's full review | 118 words
Review by
eyesonly
on 11th Apr 2008
User Rating : 1
Respect :
0
Would never dream of using BT again. The service was overpriced for me, didn't perform and the customer service was unhelpful as far as I am concerned. Unfortunately, BT have a monopoly on the phone lines - I had no choice but to have a BT line in my apartment.Had NTL Cable broadband for over 6 year ...
eyesonly's full review | 257 words
Review by
Guest.
on 1st Apr 2008
User Rating : 0
Respect :
0
While I am traveling I can easily access my gmail account, my yahoo account, read the NY Times, do a crossword puzzle from the Washington Post, read the BBC web site and I still can't get into my btconnect.com mail. Sometimes it takes 45 minutes in my experience. It has never taken less than 10 minu ...
Guest.'s full review | 132 words
Review by
capoera8701
on 19th Mar 2008
User Rating : 2
Respect :
0
I canceled my broadband on the same day that I got it and now have to wait a month for the marker to be removed. Therefore I have no internet for a whole month as far as I am aware! When I canceled the broadband they told me it would take 7 days to take effect. Unhelpful customer service in my exper ...
capoera8701's full review | 95 words
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