American Airlines Reviews

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★☆☆☆☆
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★☆☆☆☆

“Open Air Market”

Written on: 11/05/2013

The only free thing that comes with your ticket is possibly speech. Boarding from Philadelphia to Manchester I was actually appalled by the sheer fact that no seats had headsets and following shortly after take off was their sale at $5.00 a pair. This was followed by the peddling of credit cards and air miles. Given that it was valentines and that they just made their big announcement to have merged with AA I hoped for some change from the airline if not a revamped experience flying with… Read Full Review

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★☆☆☆☆

“How is this company still in business???”

Written on: 04/05/2013 by DoveJames (1 review written)

I flew Chicago to London and back a few months ago, and someone has just reminded me of my trip to be honest I was so annoyed all over again by the experience that I wanted to write a review. This is literally the worst airline I have ever flown with, not only was there basically no leg room in economy, the airline stewards were so rude, even having a problem when I asked for something simple like a glass of water, in fact when I asked the attendent she replied, "cant you see im busy", having a… Read Full Review

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★☆☆☆☆

“American Airlines is the worst”

Written on: 30/04/2013 by Marjorie2 (1 review written)

I booked flights to Argentina last July and my flight was changed 6-7 times. Along with these changes my preferred seat amounts were changed and American did not credit me back all my money. American Also failed to inform us or my travel agent that a new reciprocity tax had started In January. We had to spend 24 hours stuck in Chile waiting for the website to come up because that is the only way the tax could be paid. I have tried to get my 400.00 back and have not had any lucky. I have… Read Full Review

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★☆☆☆☆

“Bullies in the Sky”

Written on: 25/04/2013 by passengermd (1 review written)

This is a complaint against 2 of the crew members of American Airline flight 1128 on April 24, 2013 from Santa Ana, CA ( SNA) to Dallas Fortworth (DFW). Specifically one of the flight attendants and the captain of the flight. As an airline passenger, I don’t expect much, a safe flight, good service and a pleasant crew is always a bonus. This has pretty much always been the case with all of my flights until my recent flight with American Airline. The event actually was triggered at the… Read Full Review

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★☆☆☆☆

“American Airlines - Worst Experience Ever”

Written on: 24/04/2013 by Brian.K.Ross (1 review written)

I was traveling to Cuba on a photography trek. I booked a direct flight from Richmond, VA to Miami, FL the day prior to my charter flight to Cuba. American Airlines managed to loose my luggage on a direct flight. I checked in over an hour prior to departure and still no joy. At the lost baggage counter in Miami I’m given a poorly photocopied lost luggage form that is entirely in Spanish. I was told that was the only version they had and was told which blocks to fill in with what information… Read Full Review

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★☆☆☆☆

“Awful service and complete mess everywhere”

Written on: 21/04/2013

My trip was supposed to be from Salt Lake City to Charleston via Dallas. On the 16th of April something happened with their computers and they cancelled flights. They sent me to Chicago and I was supposed to fly to Charleston from there. But after 1 hour after I came to Chicago they cancelled my flight to Charleston!!! And they wanted to send me to Charleston via New York the next morning! That was ridiculous! They did not provide neither hotel nor food or water even. We slept on cots in… Read Full Review

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★☆☆☆☆

“Police Escort”

Written on: 18/04/2013 by shawnm8989 (1 review written)

I have never been treated as poorly as I was on my arrival to DFW airport. Upon arrival we were told that we needed to wait in line to receive our hotel and meal vouchers. While waiting in line for over 3 hours, I tried to ask questions about the procedures and what needed to be done to expedite maters. I was told that I "had to wait in line." The supervisor on duty refused to make eye contact with us while waiting. AA employees were sent home while more than 1000 people were still waiting in… Read Full Review

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★☆☆☆☆

“Rottweiler encounter!”

Written on: 14/04/2013 by rjcmca (1 review written)

After a wndefrful 2 week visit from my son and grandaughter, I drove them to Miami for their return flight to the UK. We went to check in at the First Class desk and were met by a snarling rottweiler, well past her prime and very, very definately, no longer happy in her work. There was no greeting at all, questions were snapped at us and answers had to be repeated several times as she seemed to have difficulty with english. How can an airline employee not know that JFK is an airport in new… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 12/04/2013

I'm a disabled passenger. I booked a flight to see a terminally ill relative, months in advance. A couple of days later I was advised to bring the flight forward as the relative's condition had deteriorated. In changing my ticket AA charged me £700 over the difference between what I had paid and the current cost of new tickets. They told me the current price was only available to new passengers. Additionally I paid in cash at Heathrow and as a disabled person with two walking sticks they had… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 11/04/2013 by Disgruntledguest (1 review written)

Flight scheduled to leave at 0800 and was rescheduled for 0920. Weather was bad in Chicago resulting in 2 hours delay. Airline has no control on weather but when customers have questions gate attendants shouldn't be rude. People traveling get anxious when flights are delayed. There should be someone available at the gate to answer questions. I arrived at the gate at 0700, there was someone at gate. When approached about the delay she said that gate is not open yet and that she can answer quick… Read Full Review

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★☆☆☆☆

“always canceling flights”

Written on: 10/04/2013

Booked a flight with AA and was changed from non stop to 1 stop. Need to be in Reno for important meeting. Hope the flight to dallas and connecting flight to reno go smoothly otherwise meeting in reno will be a bomb. I was given no reduction in price with the change from non stop to 1 stop. Will never use AA again for travel… Read Full Review

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★☆☆☆☆

“Worst airline in the world!!”

Written on: 02/04/2013 by Oliversampala (1 review written)

In an international flight of 8 hours overnight, all you get for breakfast at AA is a piece of sweet bread and a tiny cup of cheap fruit, what a shame! The flight attendants are so rude that you feel afraid to ask for anything. I have 400 friends at Facebook and I posted to them how terrible AA is, and how I feel about it. We all should do the same. … Read Full Review

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★☆☆☆☆

“American Airlines Sucks”

Written on: 27/03/2013

I have been flying for the past 20 years. I wasn't able to book a flight with my wife and daughter on United, so I settled for American Airlines. (AA) I hadn't flown AA in 10 years and couldn't remember why, until I sat for three hours in Dallas, Texas with little to no update as to why our plane was three hours over due. My memory about AA quickly returned. The same thing happened 10 years ago. They act like they don't owe us anything for flying their cheap, but over priced airline. Now as I… Read Full Review

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Daphne53's Comment

Written on: 09/04/2013

No, that would be United Airlines

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★☆☆☆☆

“Ticket counter cold!”

Written on: 26/03/2013

Amazingly uncaring! Eating at counter instead of helping??? Annoyed by work/duties to serve the public? TWO words...no paycheck! With so many people looking to work, why put up with nonchalant, rude, disrespectful reps? AND, not a busy time, either....just inexcusable not to help stressed travelers like aged/ travelling newborns/mothers,families with children/military (active/retired) etc....???? Other airlines appear more compassionate and try to help resolve problems in a respectful… Read Full Review

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★☆☆☆☆

“AA---yoooourrrr fired”

Written on: 24/03/2013 by lmathe (1 review written)

After 30 years, 7M miles and 3.2 AIS miles I have had enough, EXP means nothing anymore. Concierge Key? Don't make me laugh. I have recently started moving my bus to jet blue ( 170K miles a year ) and have found what I was missing at AA--a model that works and people who actually care. Imagine a clean modern aircraft, flight crews that seem to really like what they do and ....well you know the rest. I have wanted to vent for several years now...over and out LM… Read Full Review

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★☆☆☆☆

“beyond frustratingly horrible!”

Written on: 15/03/2013

have been trying for two weeks to speak to an actual person to so i can get the advantage points that are owed to me from previous travel. Finally got one person on the line and they immediately transferred me to another line that was closed for the day. I have been on hold for over 5 hours total and still have not had my issue resolved. I am furious! Besides all this - when I do travel, the staff is rude, and they clearly hate their job… Read Full Review

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★☆☆☆☆

“WORST AIRLINE EVER”

Written on: 14/03/2013

I have finally separated myself from the idea of getting a better deal when it comes to $$. After experiencing AA for years, it never seized to amaze me how much this airline sucked. I went thru so much, I cant even begin to explain it here.. Maybe just a few words about HOW rude, disrespectful, abusive and plain obnoxious aholes they have as flight attendants. How disorganized they are, and bottom line how they just flat out dont give 2 s... about you or your family... They will jerk you… Read Full Review

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★★☆☆☆

“POOR CUSTOMER SERVICE”

Written on: 14/03/2013 by WMSCORE123 (1 review written)

IF YOU HAVE TO CALL CUSTOMER SERVICE FOR ANY REASON YOUR IN TROUBLE. THEY ARE RUDE AND DONT CARE ABOUT THEIR CUSTOMERS SITUATION. AFTER THIS TRIP WE WONT BE USING AMERICAN AGAIN. AND IM SURE THEY DONT CARE… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 12/03/2013

Horrible quality of flight. Flew from Miami to Paris. Had booked BA but got stuck on the AA partner flight. Never flown a long haul that had no head rest monitors, no headphones or by purchase and with the space was non existant. Shocking experience, I have flown on 3rd world country national airliners with better service and experience than AA. I would never fly thins aircraft again. I will cancel my flight and pay before taking a flight with them again… Read Full Review

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★☆☆☆☆

“No Pilot Available”

Written on: 10/03/2013 by TFOY (1 review written)

LGA-ATL For an established airlines around for many years it is extremely disappointing that after waiting in a cold terminal for 5 hours with 2 young children our flight was cancelled due to staffing issues! No pilot available to fly a completely booked flight is unbelievable and unacceptable. The flight was scheduled to leave at 8:20pm. After receiving excuse after excuse, delay after delay, every 30-40 minutes, the flight was cancelled at 12 midnight. First delay excuse, no flight crew… Read Full Review

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