American Airlines Reviews

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★☆☆☆☆
1.4 / 5
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  • Quality of Entertainment

  • Quality of food

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★☆☆☆☆

“Ruined our honeymoon”

Written on: 04/07/2013

Like so many people on this site, I had a deeply deeply unpleasent experience with AA. Unfortunately for the timing and the route I wanted, Manchester to New Orleans, there was very little choice. We were flying out on our honeymoon and each of the four flights was delayed. Total delays, 6 hours going, 6.5 hours coming back. Reasons for the delays were many and varied including rain making the entrance carpets wet to not finding the catering truck. They even had the gaul to bump us off one… Read Full Review

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★☆☆☆☆

“Plane is dirty!!!!”

Written on: 02/07/2013 by reeane (1 review written)

I hate this plane, it's so dirty and caused me to have little itchy bumps all over my body! I even felt sick and nauseous and itchy for a few days after the plane ride. There's even a twizzler on the back of the seat pocket and cup stains on the trays! I emailed to American Airlines to complain and they did not respond to me, I previously emailed them to inquire about other flight related stuff and they replied in 4 days but not this time! Don't take this plane!… Read Full Review

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★☆☆☆☆

“Don't fly American Airline”

Written on: 21/06/2013

I flu American Airline from Rome to NY, the flight was 4 hours late. They flu a very old plane, terrible entertainment system. I tried to change my flight back home by one day and they wanted to charge me more than the cost of the whole tickets. I will never fly with them again if I can help it… Read Full Review

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★☆☆☆☆

“life sucker”

Written on: 20/06/2013

if there is any schedule change to your itinerary using miles...be prepared to wait a lifetime on hold to respond to the fact. they have no problem taking every penny from customers...but when you need a simple answer......u might as well plan your funeral while you are waiting...because it will take that long. customer service is beyond horrendous… Read Full Review

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★☆☆☆☆

“The worst airline”

Written on: 10/06/2013

I had my flight cancelled from DFW to LBB I was told there was bad weather and therefore an act of God so the airlines will not be covering my hotel stay even though the next flight is 2 days away and there hasn't been a hint of bad weather in Dallas or Lubbock. My advice find another airline no matter the cost. And to add insult to injury the rep at the desk was rude and unhelpful… Read Full Review

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★☆☆☆☆

“Horrible and unreliable”

Written on: 07/06/2013

This airline sets a new low for other airlines. They cancel flights the day of because they didn't sell enough tickets but lie and give you another excuse. They change gate numbers so often because so many of their planes are not showing up when expected that we had four gate changes from upstairs to downstairs each time! If your plane is cancelled, guess what? They don't even give you a voucher. And don't you dare complain because their employees are going to tell you to shut up. Disgusting… Read Full Review

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★☆☆☆☆

“Flight times changed without notification. ”

Written on: 31/05/2013

Booked a flight to NY a month in advance, received my itinerary 6 days later with the wrong flight times. Called AA and requested some sort of accommodations to help me make my return flight from NY and was promptly told that I needed to pay the 200 dollar change fee or go **** myself. I was snickered at, laughed at, constantly interrupted and belittled as well as hung up on by a manager after being told he was 'done with me'… Read Full Review

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★☆☆☆☆

“Horrible service ”

Written on: 31/05/2013

The airlines need to update website about delays and be more helpful 4hour delay really!! Real jerks working the counter on 5/29/2013 around 11 am… Read Full Review

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★☆☆☆☆

“THE WORST !!”

Written on: 29/05/2013

OK i had the worst experience of my life !! The airline stewardess thought she was Amorosa ! She looked right at me when i was finally taking my seat and said" HELLOOOOO!! i looked at her ..she looked at me and said, you have to take your suitcase up front to store it, there is no room back her. I told her could she take it, because i dont feel well. she said no she has other things she has to do. ! Then when it was time for beverages, I asked her for tea. she gave me "TEA"! never asked if i… Read Full Review

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★☆☆☆☆

“Customer service the WORST!”

Written on: 26/05/2013

I don't even know where to begin... I am never, ever flying with AA again. Time after time, I encounter the worst customer service. It wears me out. Miserable morale in this company… Read Full Review

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★☆☆☆☆

“Terrible. terrible. terrible.”

Written on: 17/05/2013

The worst experience ever. I would rather walk than fly with this company! Cabin service was almost non existant. Only offered one complimentary can of pop on a six hour flight.. Not even a peanut to choke on… Read Full Review

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★☆☆☆☆

“Worse experience ever.”

Written on: 16/05/2013 by stuckindallas (1 review written)

this was the worst experience ever they cancelled our flight didn't an ounce left everyone scrambling to get a new flightwhen half the plane was going to Fort Benning to see a loved one graduate they offered no help and treated us like trash I will never use this airline again and I highly recommend you pay a little extra for better airline because they suck. Me and my family are super disappointed to be missing time with our loved one. They didnt even try to get us all on one flight when they… Read Full Review

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★☆☆☆☆

“Open Air Market”

Written on: 11/05/2013

The only free thing that comes with your ticket is possibly speech. Boarding from Philadelphia to Manchester I was actually appalled by the sheer fact that no seats had headsets and following shortly after take off was their sale at $5.00 a pair. This was followed by the peddling of credit cards and air miles. Given that it was valentines and that they just made their big announcement to have merged with AA I hoped for some change from the airline if not a revamped experience flying with… Read Full Review

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★☆☆☆☆

“How is this company still in business???”

Written on: 04/05/2013 by DoveJames (1 review written)

I flew Chicago to London and back a few months ago, and someone has just reminded me of my trip to be honest I was so annoyed all over again by the experience that I wanted to write a review. This is literally the worst airline I have ever flown with, not only was there basically no leg room in economy, the airline stewards were so rude, even having a problem when I asked for something simple like a glass of water, in fact when I asked the attendent she replied, "cant you see im busy", having a… Read Full Review

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★☆☆☆☆

“American Airlines is the worst”

Written on: 30/04/2013 by Marjorie2 (1 review written)

I booked flights to Argentina last July and my flight was changed 6-7 times. Along with these changes my preferred seat amounts were changed and American did not credit me back all my money. American Also failed to inform us or my travel agent that a new reciprocity tax had started In January. We had to spend 24 hours stuck in Chile waiting for the website to come up because that is the only way the tax could be paid. I have tried to get my 400.00 back and have not had any lucky. I have… Read Full Review

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★☆☆☆☆

“Bullies in the Sky”

Written on: 25/04/2013 by passengermd (1 review written)

This is a complaint against 2 of the crew members of American Airline flight 1128 on April 24, 2013 from Santa Ana, CA ( SNA) to Dallas Fortworth (DFW). Specifically one of the flight attendants and the captain of the flight. As an airline passenger, I don’t expect much, a safe flight, good service and a pleasant crew is always a bonus. This has pretty much always been the case with all of my flights until my recent flight with American Airline. The event actually was triggered at the… Read Full Review

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★☆☆☆☆

“American Airlines - Worst Experience Ever”

Written on: 24/04/2013 by Brian.K.Ross (1 review written)

I was traveling to Cuba on a photography trek. I booked a direct flight from Richmond, VA to Miami, FL the day prior to my charter flight to Cuba. American Airlines managed to loose my luggage on a direct flight. I checked in over an hour prior to departure and still no joy. At the lost baggage counter in Miami I’m given a poorly photocopied lost luggage form that is entirely in Spanish. I was told that was the only version they had and was told which blocks to fill in with what information… Read Full Review

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★☆☆☆☆

“Awful service and complete mess everywhere”

Written on: 21/04/2013

My trip was supposed to be from Salt Lake City to Charleston via Dallas. On the 16th of April something happened with their computers and they cancelled flights. They sent me to Chicago and I was supposed to fly to Charleston from there. But after 1 hour after I came to Chicago they cancelled my flight to Charleston!!! And they wanted to send me to Charleston via New York the next morning! That was ridiculous! They did not provide neither hotel nor food or water even. We slept on cots in… Read Full Review

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★☆☆☆☆

“Police Escort”

Written on: 18/04/2013 by shawnm8989 (1 review written)

I have never been treated as poorly as I was on my arrival to DFW airport. Upon arrival we were told that we needed to wait in line to receive our hotel and meal vouchers. While waiting in line for over 3 hours, I tried to ask questions about the procedures and what needed to be done to expedite maters. I was told that I "had to wait in line." The supervisor on duty refused to make eye contact with us while waiting. AA employees were sent home while more than 1000 people were still waiting in… Read Full Review

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★☆☆☆☆

“Rottweiler encounter!”

Written on: 14/04/2013 by rjcmca (1 review written)

After a wndefrful 2 week visit from my son and grandaughter, I drove them to Miami for their return flight to the UK. We went to check in at the First Class desk and were met by a snarling rottweiler, well past her prime and very, very definately, no longer happy in her work. There was no greeting at all, questions were snapped at us and answers had to be repeated several times as she seemed to have difficulty with english. How can an airline employee not know that JFK is an airport in new… Read Full Review

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