American Airlines Reviews

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★☆☆☆☆

“Rottweiler encounter!”

Written on: 14/04/2013 by rjcmca (1 review written)

After a wndefrful 2 week visit from my son and grandaughter, I drove them to Miami for their return flight to the UK. We went to check in at the First Class desk and were met by a snarling rottweiler, well past her prime and very, very definately, no longer happy in her work. There was no greeting at all, questions were snapped at us and answers had to be repeated several times as she seemed to have difficulty with english. How can an airline employee not know that JFK is an airport in new… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 12/04/2013

I'm a disabled passenger. I booked a flight to see a terminally ill relative, months in advance. A couple of days later I was advised to bring the flight forward as the relative's condition had deteriorated. In changing my ticket AA charged me £700 over the difference between what I had paid and the current cost of new tickets. They told me the current price was only available to new passengers. Additionally I paid in cash at Heathrow and as a disabled person with two walking sticks they had… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 11/04/2013 by Disgruntledguest (1 review written)

Flight scheduled to leave at 0800 and was rescheduled for 0920. Weather was bad in Chicago resulting in 2 hours delay. Airline has no control on weather but when customers have questions gate attendants shouldn't be rude. People traveling get anxious when flights are delayed. There should be someone available at the gate to answer questions. I arrived at the gate at 0700, there was someone at gate. When approached about the delay she said that gate is not open yet and that she can answer quick… Read Full Review

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★☆☆☆☆

“always canceling flights”

Written on: 10/04/2013

Booked a flight with AA and was changed from non stop to 1 stop. Need to be in Reno for important meeting. Hope the flight to dallas and connecting flight to reno go smoothly otherwise meeting in reno will be a bomb. I was given no reduction in price with the change from non stop to 1 stop. Will never use AA again for travel… Read Full Review

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★☆☆☆☆

“Worst airline in the world!!”

Written on: 02/04/2013 by Oliversampala (1 review written)

In an international flight of 8 hours overnight, all you get for breakfast at AA is a piece of sweet bread and a tiny cup of cheap fruit, what a shame! The flight attendants are so rude that you feel afraid to ask for anything. I have 400 friends at Facebook and I posted to them how terrible AA is, and how I feel about it. We all should do the same. … Read Full Review

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★☆☆☆☆

“American Airlines Sucks”

Written on: 27/03/2013

I have been flying for the past 20 years. I wasn't able to book a flight with my wife and daughter on United, so I settled for American Airlines. (AA) I hadn't flown AA in 10 years and couldn't remember why, until I sat for three hours in Dallas, Texas with little to no update as to why our plane was three hours over due. My memory about AA quickly returned. The same thing happened 10 years ago. They act like they don't owe us anything for flying their cheap, but over priced airline. Now as I… Read Full Review

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Daphne53's Comment

Written on: 09/04/2013

No, that would be United Airlines

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★☆☆☆☆

“Ticket counter cold!”

Written on: 26/03/2013

Amazingly uncaring! Eating at counter instead of helping??? Annoyed by work/duties to serve the public? TWO words...no paycheck! With so many people looking to work, why put up with nonchalant, rude, disrespectful reps? AND, not a busy time, either....just inexcusable not to help stressed travelers like aged/ travelling newborns/mothers,families with children/military (active/retired) etc....???? Other airlines appear more compassionate and try to help resolve problems in a respectful… Read Full Review

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★☆☆☆☆

“AA---yoooourrrr fired”

Written on: 24/03/2013 by lmathe (1 review written)

After 30 years, 7M miles and 3.2 AIS miles I have had enough, EXP means nothing anymore. Concierge Key? Don't make me laugh. I have recently started moving my bus to jet blue ( 170K miles a year ) and have found what I was missing at AA--a model that works and people who actually care. Imagine a clean modern aircraft, flight crews that seem to really like what they do and ....well you know the rest. I have wanted to vent for several years now...over and out LM… Read Full Review

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★☆☆☆☆

“beyond frustratingly horrible!”

Written on: 15/03/2013

have been trying for two weeks to speak to an actual person to so i can get the advantage points that are owed to me from previous travel. Finally got one person on the line and they immediately transferred me to another line that was closed for the day. I have been on hold for over 5 hours total and still have not had my issue resolved. I am furious! Besides all this - when I do travel, the staff is rude, and they clearly hate their job… Read Full Review

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★☆☆☆☆

“WORST AIRLINE EVER”

Written on: 14/03/2013

I have finally separated myself from the idea of getting a better deal when it comes to $$. After experiencing AA for years, it never seized to amaze me how much this airline sucked. I went thru so much, I cant even begin to explain it here.. Maybe just a few words about HOW rude, disrespectful, abusive and plain obnoxious aholes they have as flight attendants. How disorganized they are, and bottom line how they just flat out dont give 2 s... about you or your family... They will jerk you… Read Full Review

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★★☆☆☆

“POOR CUSTOMER SERVICE”

Written on: 14/03/2013 by WMSCORE123 (1 review written)

IF YOU HAVE TO CALL CUSTOMER SERVICE FOR ANY REASON YOUR IN TROUBLE. THEY ARE RUDE AND DONT CARE ABOUT THEIR CUSTOMERS SITUATION. AFTER THIS TRIP WE WONT BE USING AMERICAN AGAIN. AND IM SURE THEY DONT CARE… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 12/03/2013

Horrible quality of flight. Flew from Miami to Paris. Had booked BA but got stuck on the AA partner flight. Never flown a long haul that had no head rest monitors, no headphones or by purchase and with the space was non existant. Shocking experience, I have flown on 3rd world country national airliners with better service and experience than AA. I would never fly thins aircraft again. I will cancel my flight and pay before taking a flight with them again… Read Full Review

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★☆☆☆☆

“No Pilot Available”

Written on: 10/03/2013 by TFOY (1 review written)

LGA-ATL For an established airlines around for many years it is extremely disappointing that after waiting in a cold terminal for 5 hours with 2 young children our flight was cancelled due to staffing issues! No pilot available to fly a completely booked flight is unbelievable and unacceptable. The flight was scheduled to leave at 8:20pm. After receiving excuse after excuse, delay after delay, every 30-40 minutes, the flight was cancelled at 12 midnight. First delay excuse, no flight crew… Read Full Review

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★☆☆☆☆

“Surliest flight attendant ever”

Written on: 09/03/2013

On my flight from Dallas to San Antonio, I met the snottiest flight attendant I have ever encountered in 30 years of flying. In response to my question "Do you have cream?" After she set a cup of black coffee in front of me, she snarled and yelled loudly enough to be heard a few rows in both directions, "yes if you ask, but you gotta ask. 8 can't read your mind!" I am a very meek and mild person -- most people who know me would describe me as qu iet and almost painfully shy, so to be hit… Read Full Review

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★☆☆☆☆

“Worse than Air India .... infact worst Airline in the...”

Written on: 07/03/2013

I have recently traveled America and had to endure 4 flights with American Airlines due to the One World Affiliation ..... worst airline in the world .. lip service bored back chat and chewing gum chewed in popped in my face! every flight had our entire group seperated all over the place and once we were told the flight was full and possibly some of our party may not get onboard. All flights and seating where paid for prior to leaving Australia and cannot possibly understand why QANTAS would… Read Full Review

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★☆☆☆☆

“Cold and very unfriendly categories of mammals”

Written on: 06/03/2013 by Attention (1 review written)

I did have experience flying american airlines and the people work for AA are cold and heartless mammals. Flight attendants to all personnel included are bad mammals of the planet. When people went for interview as a dual language speaking person seeking position some people flew first class and given proper meals whereas older candidate were given coach seats and no food. I feel much discrimination against aged people. Just to invite people to give us harassment. They already preselected… Read Full Review

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★☆☆☆☆

“2013 New Year's Day fiasco”

Written on: 21/02/2013

Disgusted. Left Phoenix at 8:00 am and arrived in Dallas/Ft. Worth on time. We were then advised that the next flight to Nashville had been cancelled due to "mechanical" issues. AA "offered" up a 5pm to my husband, a 7pm to my daughter, and a 10 pm to me. How's that for customer service? We as well as many others were offered up nothing but lip service. Totally disgusted with the way we were all treated. I write this as I am still waiting for my flight. Happy New Year, AA, you have lost a lot… Read Full Review

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★☆☆☆☆

“WORST AIRLINES EVER!!!!!!! I REPEAT!!!!!!”

Written on: 20/02/2013

Dont even waste your time, i had a nightmare flying with American airlines!!!!!… Read Full Review

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★☆☆☆☆

“Ripoff”

Written on: 20/02/2013

We had first class tickets flying home from Hawaii. AA changed planes 2 hrs prior to take off and consequently did not have enough first class seats for those having tickets (no-one was allowed to sit in first class (that was fair). The issue is that we paid for one and used mileage pts for the others and what we received was business class. We spent an outrageous amt of money and points for first class and didn't receive it. Nor were we notified of the change, given an apology or reimbursed… Read Full Review

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★☆☆☆☆

“flight delay”

Written on: 20/02/2013

We were sent off the plane due to bad weather condition at destination. We need to make connection so went to the customer service, then were told there was nothing AA could do since it was weather condition. So why did they let us know before sending us to the customer service. Before getting off the plane, we were told to check about the next flight with the agent, the agent just told us about the terminal of the next flight, they do not even have a way to check the departure time of other… Read Full Review

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