American Airlines Reviews

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★☆☆☆☆
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★☆☆☆☆

“Worst Flight Experience”

Written on: 11/10/2013

We booked a flight from Texas to Ireland, I have gone on other airlines, this time I did AA. I WILL NEVER FLY with them again.We got pushed back from a 10:20 flight out, three times. Ended up leaving at 2:30 to DFW,then to London, where, by the time we got thru customs and security, we missed our connection to Ireland.They booked us out on a flight to Dublin, after a wait of another hour. By the time we reached Dublin, we had been up for 30 hours. The flight to DFW was not bad , but to London… Read Full Review

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★★★☆☆

“Rude employees at Dallas/Ft. Worth ”

Written on: 07/10/2013 by dltill (1 review written)

09/23/2013 Landed in Dallas and had a 4hr. layover. In the process of looking for our gate we asked a young lady at an American gate, but she could not tell us how to get to ours. We finally got to our gate and I went up to see if we could get on an earlier flight. The gentleman asked me if I was a bronze or silver member and I said no. The gentleman did not even look, he just said no. As my wife and I sat there, they overbooked a flight, I suppose because they brought some young lady off the… Read Full Review

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★☆☆☆☆

“Gate Closed 10 mins prior to departure”

Written on: 03/10/2013

Idiots. They make you late to your connecting flight airport, you rush through the airport at a full sprint and get to the gate 10 mins before the plane leaves and they say, "sorry the gates closed already" communicate people. They can eat poop… Read Full Review

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★☆☆☆☆

“Horrible Service”

Written on: 13/09/2013 by magneshooper (1 review written)

AMERICAN AIRLINES IS NOT FAMILY FRIENDLY Changed our flight with a 1 year old and a 3 year old from a noon departure to a 5AM departure. They honestly felt like this change w/o our consent was appropriate and normal behavior. They offered no options or compensation. Simply take or leave it. Absurd. Do not fly with them and expect them to care about the needs of your children. They don't. … Read Full Review

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★☆☆☆☆

“Horrible Service”

Written on: 11/09/2013

We flew American airlines in Aug 2013, it was the most horrible experience we have ever had flying. We flew in to Denver CO and found out that there were things missing from our bag that we had checked in. We contacted American air and they wrote up a claim and told me that someone would contact me in a few days to follow up. I didn't hear from anyone for 5 days so I called back and they had no record and told me that the supervisor had the claim and that it could take up to 7 days. So I waited… Read Full Review

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★☆☆☆☆

“Abusive iresponsible and unreliable airline”

Written on: 11/09/2013 by RobertoBalassa (1 review written)

To whom it may concern: I stopped flying with AA due to an unexpected unwarranted last minute air fare change, in spite of having necessary mileage. Two years ago a Public Relations AA representative contacted me in a Tourism Meeting I had been invited to, assuring me about changes in AA policies, to start flying with AA again. March of this year, I purchased tickets under Record ARNATS and under Record NGSUXV for a flight starting July 11 at 7 PM , that is four months in advance. The very… Read Full Review

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★☆☆☆☆

“slandered by airline staff”

Written on: 11/09/2013

On 9/9/13 while waiting for a connecting flight in dallas to sfo my name was called out by a member of aa staff(not a regular hostess as she was not in uniform) and in front of all the waiting passengers(the flight was delayed)she accused me of being drunk and disorderly on my incoming flight from lhr.I was flabbergasted as I drunk only water and tomatoes juice! She said they had detained my friend who had been abusive to the staff. This was very peculiar since the two seats to the left of me… Read Full Review

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★☆☆☆☆

“Lost not once but TWICE”

Written on: 28/08/2013

American Airlines lost our luggage on the way to our destination and on our way home. We had to spend extra money to buy toiletries for the first night of our trip. We were told someone would contact us once our luggage was found. After no call at 8:00 the next morning we contacted them only to be told that our luggage was found but that it could take up to 6 hrs for them to return it to us. That was a month ago and still no real compensation. All of our flights left late causing us to almost… Read Full Review

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★★★☆☆

“Filthy plane”

Written on: 25/08/2013 by VanRS (1 review written)

I'm just landed on flight #2017 to Dallas. I can't complain about the flight itself. The Captain has been very communicative and the flight was smooth. The flight attendants were not impressive and did not seem interested in making our flight more enjoyable. But my real beef is that this plane is just filthy! The bathrooms are awful, the carpeting is sticky. Just disgusting! I'm disappointed because my experiences recently were good. This is making me rethink this airlines!… Read Full Review

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★★☆☆☆

“FREEZING !!!”

Written on: 21/08/2013 by brianmurray (3 reviews written)

Left just about on time, but the flight itself, from JFK to MCO was absolutely freezing, the AC was fully turned up I guess. The 'complimentary' soft drink was an absolute joke and was the smallest drink I have ever seen. No snacks, and they wanted 7 bucks for a Gin/Tonic . . . I don't think so. Like many other travellers, this was booked via BA so only option was the AA flight. No wonder these companies are going under, their customer service is appalling… Read Full Review

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★☆☆☆☆

“worst flying experience”

Written on: 02/08/2013

fly any other airline - first a three hour delay and a multitude of excuses for the delay. first is was the bathroom - then we lost our spot - nerer get an honest story. Plane was filthy, then after this 3 hour delay they charge 5.00 for headsets. tehn the flight attendents were surley -- one of the worst airline experience in over 30 years… Read Full Review

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★☆☆☆☆

“Very bad experience ”

Written on: 01/08/2013 by Paola2025 (1 review written)

AA is the the only company, ripoff , I $ 50 to step in the club , I had pay for everything ,drinks and food , completely disaster , they should be ashamed , to charge $50 for no service , else 5 hours flight, accross country, they charge me for peanuts , ashamed on you, I hope I will never need fly with this company again… Read Full Review

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★☆☆☆☆

“AA Gives away your seats!”

Written on: 30/07/2013 by fitnessguru (1 review written)

Flight back from Jacksonville, FL through Dallas, TX to Austin, TX. The flight was running behind because the tower changed the gate several times. Myself and many others literally ran at full speed to the connecting flight in Dallas and arrived in time only to be totally ignored while they took stand by people out of the line. We were literally saying "don't give our seats away, we are here!". The counter people would not even acknowledge us. We stood there and watched the plane leave. We then… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 28/07/2013

Flight from Dallas to Reno,family of six, paid for seats with more leg room, Ended up on very last 6 seats, next to restroom, people constancy standing In isle waiting for their turn, seats so small 3 kids were pushed together. seating was very cramped, comfort was a minus 10, engine noise was unbearable. New luggage was broken on 3 of 6 pieces… Read Full Review

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★★★★★

“Fine with Me”

Written on: 08/07/2013

From Tampa, FL to Dallas Ft. Worth, to LAX and back, they were great! Myself and party were on time, flights even departed on average 5-8 minutes early. Everyone complaining on here complaining...hmmm....I am confused. Just show up on time and go from A to B and chill.....AA thx for 4 smooth rides!… Read Full Review

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★☆☆☆☆

“TAKE ANOTHER AIRLINES!!!”

Written on: 07/07/2013

We just returned from a family vacation to Ohio. All of our flights were w/ American Airlines. From mechanical problems, flight delays, multiple gate changes, lack of staff, lack of customer service and filthy planes (dried vomit on seat in front of us and on the window shade, wad of gum on our armrest, crumbs on our drop table, chunks of chicken on the aisle floor...) I will NEVER fly American Airlines again. Nor would I recommend them to my worst enemy. It took us 35 hours to get to… Read Full Review

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★★★★☆

“Pleasantly surprised with flights”

Written on: 05/07/2013 by EniarualB (1 review written)

After booking our flights with AA we became very concerned after reading all the adverse reviews. Well we were therefore pleasantly surprised with both outward & inward flights, the seat pitch was good, the stewards were pleasant & very helpful, the plane interior was clean, catering was plentiful & nothing was to much trouble. We flew into Chicago the day the airport had been closed for two hours due to a storm, we had to taxi around the airport for an hour until the pilot was given clearance… Read Full Review

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★☆☆☆☆

“Ruined our honeymoon”

Written on: 04/07/2013

Like so many people on this site, I had a deeply deeply unpleasent experience with AA. Unfortunately for the timing and the route I wanted, Manchester to New Orleans, there was very little choice. We were flying out on our honeymoon and each of the four flights was delayed. Total delays, 6 hours going, 6.5 hours coming back. Reasons for the delays were many and varied including rain making the entrance carpets wet to not finding the catering truck. They even had the gaul to bump us off one… Read Full Review

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★☆☆☆☆

“Plane is dirty!!!!”

Written on: 02/07/2013 by reeane (1 review written)

I hate this plane, it's so dirty and caused me to have little itchy bumps all over my body! I even felt sick and nauseous and itchy for a few days after the plane ride. There's even a twizzler on the back of the seat pocket and cup stains on the trays! I emailed to American Airlines to complain and they did not respond to me, I previously emailed them to inquire about other flight related stuff and they replied in 4 days but not this time! Don't take this plane!… Read Full Review

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★☆☆☆☆

“Don't fly American Airline”

Written on: 21/06/2013

I flu American Airline from Rome to NY, the flight was 4 hours late. They flu a very old plane, terrible entertainment system. I tried to change my flight back home by one day and they wanted to charge me more than the cost of the whole tickets. I will never fly with them again if I can help it… Read Full Review

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