American Airlines Reviews

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★☆☆☆☆

“Flight is on time and still missed connection they...”

Written on: 08/11/2015 by TaraMatthews (1 review written)

Flying from Phoenix to San Antonio, their flight connects in LAX?? They only gave 25 minutes for connection, sat at the gate for 15 minutes, then waited 15 minutes for them to retrieve my gate checked bag, nobody knows anything and are not willing to help. BROKE MY IPAD BECAUSE I HAD TO GATE CHECK MY ONLY CARRY ON!… Read Full Review

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★☆☆☆☆

“changed seats I requested and was given 8 months ago”

Written on: 03/11/2015 by Unlucky2 (1 review written)

Booked my flights and was confirmed with seats 14 C and 14D eight months ago When we got to the airport our seats had been changed to 17 A and 17B. I specifically requested aisle seats because of anxiety attacks from being in too small a space. Obviously American doesn't care about confirmed seat assignments made eight months in advance… Read Full Review

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★☆☆☆☆

“Lost bag ”

Written on: 27/10/2015 by Mminer (1 review written)

I will avoid this airline at all cost and will advise anyone not to trust them. They lost my bag on a business trip to Mexico. Ironically they charged me extra to check the bag. After waiting hours in the airport in Mexico I gave a description and my receipts. I was told it would be delivered to my hotel. This was In late August. I returned back to the us and found no report had been filed. I provided all information and spoke with several people by phone and email whom advised the… Read Full Review

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★☆☆☆☆

“lost baggage”

Written on: 27/10/2015 by karinainez (1 review written)

WORST OF THE WORST! Not only did I pay double for a flight from NY-CHI-DSM because they won't give me a break for an honest mistake, I was forced to check my luggage in at the gate! When i got on the plane I saw one more spot for a luggage and the FA asked where's your luggage? I said they took it already. Ugh!! They don't even communicate! I chose to carry my luggage because I had a wedding to attend the next day. Of course my worst nightmare came to pass when once I arrived DSM, my baggage… Read Full Review

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★☆☆☆☆

“Never take the AA flight from Omaha to Dallas!#@$%&@#”

Written on: 24/10/2015 by JonasC (1 review written)

This is the second time it happens to me within 3 weeks that the return flight to Dallas AA2236 On Friday evening 7:13 PM gets canceled. Once they put the blame on the plane and provided hotel room. Yesterday, they put the blame on the weather in Dallas and did not provide hotel. Whatever it's, DO NOT BOOK YOUR FLIGHT ON AA2236, BECAUSE YOU'LL BE STRANDED IN OMAHA FOREVER. Advice to AA: Delete this flight off your schedules completely and let another company like SOUTHWEST handle it… Read Full Review

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★★★☆☆

“Plane in Terrible Condition”

Written on: 24/10/2015 by Edwards483 (1 review written)

I had a connecting flight from PHL to CHO on Oct 15th, flight US 4854. I booked with AA so there must be affilation. The plane was in poor condition the seats were worn and rusted, in some cases torn and the over heads were literally dirty. This plane should be retired or renovated I am offended that I spent so much money on a flight and have to accept and be subjected to this type of service, and the flight attended was very abrupt as well. AA & US Airways, this was not a good look. And I… Read Full Review

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★☆☆☆☆

“Wow, What a clever way to rip your money”

Written on: 20/10/2015 by Viviana242 (1 review written)

I happened to book a flight to Texas, but I had to change it then. So I went online to my account and did the changes within 2 hours and I was supposed to be charged only $60 or something. But when I did that AA never sent me a confirmation e-mail regarding the new reservation. I only happened to know later that this thing happened so that they can charge me as if I booked a new flight. I called them up to discuss the issue, but they said that I should have called them to do the changes. I was… Read Full Review

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★☆☆☆☆

“Terrible customer service and stroller restrictions”

Written on: 18/10/2015 by buDominguez145 (1 review written)

American airlines is a terrible airline. Don't expect that there is room for a 21 lb (yes it was a 1lb over some weird restriction) stroller when you are 8 months pregnant and traveling alone with an 18 month who you bought a seperate ticket for. No other airline has this weight restriction and I am a frequent flyer. They took my stroller away at the gate so when I was traveling through Chicago I had all our stuff plus holding him and his car seat because that is what he sits in on plane. I… Read Full Review

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★★☆☆☆

“Service could be better”

Written on: 15/10/2015 by Laz5555 (1 review written)

Checkin staff was rude and one FA yelled at a group of passengers and followed up saying they were stupid. Had 2 flights that day with AA, both left late… Read Full Review

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★☆☆☆☆

“Seating assignments with when using 3rd party purchase”

Written on: 04/10/2015 by Andersenym79 (1 review written)

Purchased 2 round trip tickets, 7 weeks in advance to Maui,Hi from Phoenix. We received 2 middle seats on outgoing flight. No seat assignments on return flight. My wife and I were separated again on return flight in middle seats in back of plane. Flight was very rough and my wife was literally praying for hours. She wished we could be together, during this difficult time. Flight staff and ground personnel were great, but company policy descriminates were you buy your ticket. Un-American… Read Full Review

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★☆☆☆☆

“worst airlines ”

Written on: 21/09/2015 by Jayda398 (1 review written)

they ruined my vacation to Orlando fl, because, the flight from Ontario, ca to Dallas was delay because mechanical problems, for that reason i have to spend a night at a hotel in Dallas, in my way back, the same problem, delays in Orlando for Three hours because mechanicals problems, i will never flight with this airline again was a very traumatic experience… Read Full Review

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★☆☆☆☆

“Worse airlines ”

Written on: 20/09/2015 by TRoberson (1 review written)

I left Maui at 9:30 pm to head back to Michigan. Unfortunately flying back I have a 6 hour wait at airport in Chicago. They charge $75 to change your flight time to a earlier flight which I was willing to do. What they don't tell you is you can only change to times they already picked!!!!!!!! I found a flight on aa that that would had me at the airport for only 2 hours waiting but customer service said that the flight I wanted was not one of the choices to choose from and if I wanted… Read Full Review

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★☆☆☆☆

“NEVER AGAIN!”

Written on: 18/09/2015

Not only was the gentleman I spoke to on the phone very RUDE, but he kept laughing at me when I would as him questions to better understand my options. After him being no help, I then asked him to speak to someone else. He left me on hold for well over an hour and still haven't spoken to anyone else. The customer service for American Airlines in non-existent. FLY WITH ANYONE ELSE!… Read Full Review

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★★☆☆☆

“Very disappointing”

Written on: 13/09/2015 by rpDickey339 (1 review written)

The aircraft was okay considering it was economy. But they should definitely allow more leg room. As if that wasn't enough, I was squished by 2 people who were well-rounded. Their legs came about 3-4 inches to my side of the seats. It doesn't sound like much but I was in a very tight space. I can't believe I chose them for my round trip, too. Their service was neutral. Some were nice, but many were rude. In the state of Washington, that kind of rudeness is hardly ever seen. In fact… Read Full Review

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★☆☆☆☆

“WORST EVER! Dont use, beware they are DISHONEST!”

Written on: 11/09/2015 by AAisawful (1 review written)

Called and waited not 18 minutes, but 29 minutes to speak to a represntative on phone, who answered the call like I was bothering her! Really? Then told the voucher that I have for free baggage doesn't apply as the flight was booked on the US Airways site for AA flight. Funny when I called US Air, who I have been with since 1990 as a FFlyer, I was told the voucher would honored, even though it was on an AA flight as they are one in the same company. With all the miles I just put on AA… Read Full Review

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★☆☆☆☆

“TERRIBLE!!”

Written on: 11/09/2015 by Dominguez497 (1 review written)

American Airlines totally ruined my desire to fly anywhere again! I should have looked at the reviews first. This is the first time I have flown in 15 years. Staff is rude (unless you find one of the good ones). Check your baggage, even if it is regulation size, because you may not get it back. Worst experience of my life and I still do not have my luggage. Not saying you won't get lucky, but odds are you will have problems. Pay a little more and have a relaxing vacation instead of the stress… Read Full Review

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★☆☆☆☆

“worst airline”

Written on: 10/09/2015 by Griffin-Alt314 (1 review written)

Never fly with American Airline.For second time delay the flight.Maumai to Atlanta had 3 hours delay and Atlanta to Miami 5 hours fekay. Rude customer rep… Read Full Review

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★☆☆☆☆

“Poor customer service. ”

Written on: 09/09/2015 by Phoenixi229 (1 review written)

I flew AA for a multi-destination trip recently with my family of 4. We checked 2 bags and 2 carseats. We gate checked our stroller. Everything was fine, until we were getting off of our flight and we noticed when we went to pick up our gate-checked stroller, 1 of our carseats was sitting there with it. Turns out that they incorrectly tagged one of the carseats so it was unloaded with the gate checked items. Thank goodness we noticed it! I was also terrified that our other carseat… Read Full Review

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★★★★★

“decent airline”

Written on: 28/08/2015 by dantej1s (1 review written)

I have only flown American twice. The first one was the best. The flight crew were very nice and helpful. That was after what happened earlier. We were on AA93 from Dublin EIDW to Chicago KORD. The flight was 8 hours 20 minutes and it was scheduled for 9:00 and would have arrived at Chicago at 12:00 but due a mechanical failure, we didn't arrive into Chicago until 4:00pm. We didn't get into our final destination Atlanta KATL until 9:00pm when we should have been there by 4:00pm eastern time. We… Read Full Review

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★☆☆☆☆

“Rip Off Merge”

Written on: 28/08/2015 by PiperRandall213 (1 review written)

Forget this Airline. They use the excuse that US AIRWAYS did not send over miles. Well my 50,000 went to 10,000 siting they expired. Impossible I fly every year at the same time. Hopeless. All efforts failed. FORGET this Airline and why bother with the cc if they can't handle a simple recording of your trip miles… Read Full Review

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