American Airlines Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
13% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

? Ask our helpful community of experts about this product or company
American Airlines - Ask a question now

Media Gallery for American Airlines

American Airlines
American Airlines

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Don't Bother With Reward Miles”

Written on: 20/01/2014

We just booked a trip from San Francisco to NYC using reward miles...what kind of reward miles costs you $450 in extra fees to deposit points into your account and purchase miles? $70 alone in processing fees? $200 to transfer points? If I did not have these points to get rid of, I would never have flown American. They were once my favorite airline to fly, but that was a long time ago. Will check back in after the flight… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Staff is rude and very hard to deal with ”

Written on: 09/01/2014

This company is to cheap to have people on staff and the people on staff are so rude and unhelpful I will never fly with this airline again You would think with the money it cost to fly these days they would want To make it had nice as possible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Maui to Dallas Fort Worth Flight 6 12/26”

Written on: 27/12/2013

American Airlines you never fail to be the worst airline out there. On this particular flight the plane was filthy and your jolly holly 3 grinches for attendants just couldn't seem to make it out of their own seats. Actually they were unused customer seats ( 3 rows) they spread out their laptops and tablets. They made one quick swipe down the aisles with hard sandwiches and a questionable Cobb salad. Attendant 1 in red then settled in for her long winters nap, while attendant 2 created… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“put them out of business”

Written on: 19/12/2013

Booked our flights on American Airlines back in Oct. 26th. Tickets were paid for. Got the email to go and print boarding passes on the 9th of December. Wouldn't let us do it. Said the reservation was cancelled. Email said we still had the reservation and show up at the airport. We called customer service and was told that flight was simply cancelled. period. They started offering options that had as much as 12 hour layovers in Chicago on the day after we were to leave. We were flying from Tampa… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“the worst airline to fly in US”

Written on: 10/12/2013

Flight 1686 12/7/2013 my disabled 86 year old mother arrived in St Louis at 1020pm and she was the last passenger in the aircraft waiting for someone to help her with her carry on luggage and assist her out of the aircraft. There was no airline staff on duty who cared about her needs. Her personal wheelchair was not even with her when she stepped out of the aircraft. Orderly staff did not even feel concern about her wheelchair there was no words of reassurance from them just to make my mom feel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“American Business Class Miami Barcelona Dissapointment”

Written on: 28/11/2013 by OlgaCarr (1 review written)

Last October my husband and I had to fly through Miami to get to Spain since Iberia has cancelled its service to Puerto Rico. We usually fly to to three times a year to Spain. We had high hopes for the American Miami Barcelona flight in Business Class since we had heard there was a new plane with the lie flat seats. We have experienced many times the Iberia Business class and expected a similar experience. My first shock was when I entered the business class section of the American Airlines… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“AA flights from London to Reno and back”

Written on: 26/11/2013

Me and my wife flew American Airlines from Heathrow to Reno in November 2013. I had trawled the market for the best prices with several internet search sites and came up with what I thought was British Airways, though then found it was AA (quite a few carriers are doing this- booking in through one airline and finding the actual carrier is another brand). We checked in using the self check in at Heathrow, which was easy to handle. Getting the luggage checked in was fine, no long queue and we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Your Flight changed for tomorrow.........what?!!!!”

Written on: 26/11/2013

That was the experience.... we arrive on time at IAH and when we were on the line to drop our luggage we noticed our flight was cancelled, we hoped there were a next flight to be booked, but not, your flight changed for tomorrow.... because of the weather and no more comments.... every other airline was flying but this one no... as a matter of fact only two flights from AA were cancelled, the other ones were scheduled... very strange.... NEVER FLY ON AA… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Good Service”

Written on: 01/11/2013 by Jitu (4 reviews written)

Have heard a lot of complaints about the airline. but on the contrary, my experience with the airline has been good. I am pretty satisfied by the services. However, they need to work on their customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Really Bad Service. Rude People.”

Written on: 01/11/2013

This airline is pretty bad. I'm sitting here reading these reviews and most of them could have been written by me. On my trip to Oregon I encountered Delays resulting in missing my connecting flight, had to stay over in a Hotel, no one wanted to help, I and others that had to stay in a hotel. Got off the plane, was handed a Hotel voucher after waiting in line with everyone else that got screwed from the whole thing, we were told to "go downstairs to 15 and wait".....no other explanation. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never again! Bad service and full of deciet!”

Written on: 26/10/2013 by Asiahc (1 review written)

I was led on to purchase a passport in order to interview with this company. I'm unemployed at spent $135.00 to get to recruitment for this airline. The recruiter made it seem as if I was going to keep moving forward in the hiring process. Once I got to the recruitment day with passport in hand I was so fooled. Others that did not have a passport were in attendance but I was not selected and was out of $135.00! That is a lot of money to spend when you are unemployed. If I would have known it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Consistently Terrible Airline”

Written on: 23/10/2013

American Airlines - TERRIBLE!. I have to travel from a small airport using AA, as no other line is available. Of 5 flights over the course of a year, 3 were (very) delayed departures, 2 were cancelled. No instructions on how to arrange for other flights, no apologies. Connecting flights were no better, late arrivals, delayed departures, unannounced gate changes, lost baggage. Terrible, terrible company. I wish Southwest Airlines would take over at my airport… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Angelsg33's Comment

Written on: 30/10/2013

Same thing just happened to me this week.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“0 Accountablity- DO NOT TRAVEL ON THIS AIRLINE”

Written on: 13/10/2013 by aaiken86 (1 review written)

This is to serve as notice for your UNACCEPTABLE treatment of us as passengers and also to make others aware so they do not fall prey to your despicable business practices. While traveling back from our honeymoon, we had to process our luggage through O'Hare. We noticed our baggage looked fairly beat up and the wheels to my suitcase had been crushed but didn't have time to fully inspect the damage due to our next flight. On getting home it became very apparent that considerable and monstrous… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Flight Experience”

Written on: 11/10/2013

We booked a flight from Texas to Ireland, I have gone on other airlines, this time I did AA. I WILL NEVER FLY with them again.We got pushed back from a 10:20 flight out, three times. Ended up leaving at 2:30 to DFW,then to London, where, by the time we got thru customs and security, we missed our connection to Ireland.They booked us out on a flight to Dublin, after a wait of another hour. By the time we reached Dublin, we had been up for 30 hours. The flight to DFW was not bad , but to London… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Rude employees at Dallas/Ft. Worth ”

Written on: 07/10/2013 by dltill (1 review written)

09/23/2013 Landed in Dallas and had a 4hr. layover. In the process of looking for our gate we asked a young lady at an American gate, but she could not tell us how to get to ours. We finally got to our gate and I went up to see if we could get on an earlier flight. The gentleman asked me if I was a bronze or silver member and I said no. The gentleman did not even look, he just said no. As my wife and I sat there, they overbooked a flight, I suppose because they brought some young lady off the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Gate Closed 10 mins prior to departure”

Written on: 03/10/2013

Idiots. They make you late to your connecting flight airport, you rush through the airport at a full sprint and get to the gate 10 mins before the plane leaves and they say, "sorry the gates closed already" communicate people. They can eat poop… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible Service”

Written on: 13/09/2013 by magneshooper (1 review written)

AMERICAN AIRLINES IS NOT FAMILY FRIENDLY Changed our flight with a 1 year old and a 3 year old from a noon departure to a 5AM departure. They honestly felt like this change w/o our consent was appropriate and normal behavior. They offered no options or compensation. Simply take or leave it. Absurd. Do not fly with them and expect them to care about the needs of your children. They don't. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible Service”

Written on: 11/09/2013

We flew American airlines in Aug 2013, it was the most horrible experience we have ever had flying. We flew in to Denver CO and found out that there were things missing from our bag that we had checked in. We contacted American air and they wrote up a claim and told me that someone would contact me in a few days to follow up. I didn't hear from anyone for 5 days so I called back and they had no record and told me that the supervisor had the claim and that it could take up to 7 days. So I waited… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Abusive iresponsible and unreliable airline”

Written on: 11/09/2013 by RobertoBalassa (1 review written)

To whom it may concern: I stopped flying with AA due to an unexpected unwarranted last minute air fare change, in spite of having necessary mileage. Two years ago a Public Relations AA representative contacted me in a Tourism Meeting I had been invited to, assuring me about changes in AA policies, to start flying with AA again. March of this year, I purchased tickets under Record ARNATS and under Record NGSUXV for a flight starting July 11 at 7 PM , that is four months in advance. The very… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“slandered by airline staff”

Written on: 11/09/2013

On 9/9/13 while waiting for a connecting flight in dallas to sfo my name was called out by a member of aa staff(not a regular hostess as she was not in uniform) and in front of all the waiting passengers(the flight was delayed)she accused me of being drunk and disorderly on my incoming flight from lhr.I was flabbergasted as I drunk only water and tomatoes juice! She said they had detained my friend who had been abusive to the staff. This was very peculiar since the two seats to the left of me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview