American Airlines Reviews

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★☆☆☆☆

“Worst flight ever!”

Written on: 04/12/2015

Last week I flew on American Airlines from Medellin, Colombia to Miami, Florida and then on a connecting American Airline flight to Las Vegas, Nevada. I can honestly say this last leg was the worst flight of my life. Being a handicapped person, I had prearranged to be taken to the plane in a wheel chair. When I inquired at the gate about this the person was really short with me, telling me to quit worrying about it. The wheel chair finally showed up and I was the last person to board the plane… Read Full Review

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★☆☆☆☆

“Change of Reservations”

Written on: 04/12/2015 by SloaneForsyth8 (1 review written)

Worst customer service in the airline industry. We were traveling as a family, 7 of us, First Class tickets and they changed 2 of us to total different flights, connecting city and times and seen nothing wrong or unusual about that… Read Full Review

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★☆☆☆☆

“Dangerous baggage policy may cost you big $$, or your...”

Written on: 04/12/2015 by Neville227 (1 review written)

Flying from San Juan to Nashville via hub in Charlotte(21 November 2015). Staff demanded "no carry on" period. You will next see your carry on bags in Nashville. Do or don't fly. This policy is probably due to limited overhead space. Crew/gate staff DID NOT allow for under seat accomodations. This occurred at the gate while boarding and it was sudden. No announcement. I was the second person to be asked to do this. My medications my wifes' jewelry, everything you hold dear to you when… Read Full Review

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★☆☆☆☆

“inconsiderate gate employee”

Written on: 01/12/2015 by Simmons407 (1 review written)

On Wednesday November 25th, 2015 I was traveling with my young granddaughter, she was very tired so I was carrying her carry on baggage. The man at the gate stopped me and told me I was only allowed two carry on baggages. I tried to tell him I was carrying my granddaughters carry on. He didn't care and force me to check one of the bags. Unfortunately for me I had valuables in the bag. Upon arrival to my destination they were missing. I will never fly with American airlines again… Read Full Review

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★☆☆☆☆

“Other Airlines treat their customers with respect--not AA”

Written on: 27/11/2015 by phKeating28 (1 review written)

Very expensive and made error when hitting the on line button, would never have chosen them otherwise. Called to reverse error immediately however once they have your money they are not giving it back. Phone staff extremely rude and childish. Their plane was having issues, delayed our flight for 4 hours causing us to miss our connection as well as our hotel transfer. We had to pay twice for both bookings, and they are not willing to reimburse as it is not there problem. They are sending me… Read Full Review

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★☆☆☆☆

“Constantly Change Flight times”

Written on: 23/11/2015 by Diamondg343 (1 review written)

Virtually every time I have booked a flight with American Airlines over the past few years they have changed the flight time, sometimes significantly. In the past, even though this was annoying, they have been able to get me on a different flight that was not significantly different than what I had originally booked. However, the most recent time they changed 2 of my flight times by close to 5 hours each. When I called to get flight times closer to my original time, they said there were no… Read Full Review

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★☆☆☆☆

“What happened to flight 597?”

Written on: 14/11/2015 by 115Jordan (1 review written)

Trip was planned from Pittsburgh to Phoenix on 11/9/2015 for a 10 a.m. departure. At 7:30 a.m. I received a call from AA saying the plane was delayed for 5 hours? Since I was meeting a relative at the destination point to transfer to another aircraft I immediately panicked. I called AA and was told there was maintenance issues with the flight but the same plane would be leaving at the estimated time of 3 p.m. Who would want to fly a plane that has been under maintenance for 5 hours? With all of… Read Full Review

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★☆☆☆☆

“Lost baggage, cancelled sea st.”

Written on: 12/11/2015 by BobFritz (1 review written)

American air is the worst airline I have ever flown! The plane was late causing us to miss our connecting flight. They lost my daughter and grand daughters luggage. AA told us that after 10pm that night they do not deliver luggage. At 3:30 that morning , they called from out front of our condo saying they have their luggage. The return flight was delayed 3 times which caused us to miss our connecting flight. We were rebooked on another flight causing all our seats to be separated. When we… Read Full Review

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★☆☆☆☆

“Flight is on time and still missed connection they...”

Written on: 08/11/2015 by TaraMatthews (1 review written)

Flying from Phoenix to San Antonio, their flight connects in LAX?? They only gave 25 minutes for connection, sat at the gate for 15 minutes, then waited 15 minutes for them to retrieve my gate checked bag, nobody knows anything and are not willing to help. BROKE MY IPAD BECAUSE I HAD TO GATE CHECK MY ONLY CARRY ON!… Read Full Review

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★☆☆☆☆

“changed seats I requested and was given 8 months ago”

Written on: 03/11/2015 by Unlucky2 (1 review written)

Booked my flights and was confirmed with seats 14 C and 14D eight months ago When we got to the airport our seats had been changed to 17 A and 17B. I specifically requested aisle seats because of anxiety attacks from being in too small a space. Obviously American doesn't care about confirmed seat assignments made eight months in advance… Read Full Review

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★☆☆☆☆

“Lost bag ”

Written on: 27/10/2015 by Mminer (1 review written)

I will avoid this airline at all cost and will advise anyone not to trust them. They lost my bag on a business trip to Mexico. Ironically they charged me extra to check the bag. After waiting hours in the airport in Mexico I gave a description and my receipts. I was told it would be delivered to my hotel. This was In late August. I returned back to the us and found no report had been filed. I provided all information and spoke with several people by phone and email whom advised the… Read Full Review

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★☆☆☆☆

“lost baggage”

Written on: 27/10/2015 by karinainez (1 review written)

WORST OF THE WORST! Not only did I pay double for a flight from NY-CHI-DSM because they won't give me a break for an honest mistake, I was forced to check my luggage in at the gate! When i got on the plane I saw one more spot for a luggage and the FA asked where's your luggage? I said they took it already. Ugh!! They don't even communicate! I chose to carry my luggage because I had a wedding to attend the next day. Of course my worst nightmare came to pass when once I arrived DSM, my baggage… Read Full Review

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★☆☆☆☆

“Never take the AA flight from Omaha to Dallas!#@$%&@#”

Written on: 24/10/2015 by JonasC (1 review written)

This is the second time it happens to me within 3 weeks that the return flight to Dallas AA2236 On Friday evening 7:13 PM gets canceled. Once they put the blame on the plane and provided hotel room. Yesterday, they put the blame on the weather in Dallas and did not provide hotel. Whatever it's, DO NOT BOOK YOUR FLIGHT ON AA2236, BECAUSE YOU'LL BE STRANDED IN OMAHA FOREVER. Advice to AA: Delete this flight off your schedules completely and let another company like SOUTHWEST handle it… Read Full Review

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★★★☆☆

“Plane in Terrible Condition”

Written on: 24/10/2015 by Edwards483 (1 review written)

I had a connecting flight from PHL to CHO on Oct 15th, flight US 4854. I booked with AA so there must be affilation. The plane was in poor condition the seats were worn and rusted, in some cases torn and the over heads were literally dirty. This plane should be retired or renovated I am offended that I spent so much money on a flight and have to accept and be subjected to this type of service, and the flight attended was very abrupt as well. AA & US Airways, this was not a good look. And I… Read Full Review

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★☆☆☆☆

“Wow, What a clever way to rip your money”

Written on: 20/10/2015 by Viviana242 (1 review written)

I happened to book a flight to Texas, but I had to change it then. So I went online to my account and did the changes within 2 hours and I was supposed to be charged only $60 or something. But when I did that AA never sent me a confirmation e-mail regarding the new reservation. I only happened to know later that this thing happened so that they can charge me as if I booked a new flight. I called them up to discuss the issue, but they said that I should have called them to do the changes. I was… Read Full Review

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★☆☆☆☆

“Terrible customer service and stroller restrictions”

Written on: 18/10/2015 by buDominguez145 (1 review written)

American airlines is a terrible airline. Don't expect that there is room for a 21 lb (yes it was a 1lb over some weird restriction) stroller when you are 8 months pregnant and traveling alone with an 18 month who you bought a seperate ticket for. No other airline has this weight restriction and I am a frequent flyer. They took my stroller away at the gate so when I was traveling through Chicago I had all our stuff plus holding him and his car seat because that is what he sits in on plane. I… Read Full Review

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★★☆☆☆

“Service could be better”

Written on: 15/10/2015 by Laz5555 (1 review written)

Checkin staff was rude and one FA yelled at a group of passengers and followed up saying they were stupid. Had 2 flights that day with AA, both left late… Read Full Review

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★☆☆☆☆

“Seating assignments with when using 3rd party purchase”

Written on: 04/10/2015 by Andersenym79 (1 review written)

Purchased 2 round trip tickets, 7 weeks in advance to Maui,Hi from Phoenix. We received 2 middle seats on outgoing flight. No seat assignments on return flight. My wife and I were separated again on return flight in middle seats in back of plane. Flight was very rough and my wife was literally praying for hours. She wished we could be together, during this difficult time. Flight staff and ground personnel were great, but company policy descriminates were you buy your ticket. Un-American… Read Full Review

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★☆☆☆☆

“worst airlines ”

Written on: 21/09/2015 by Jayda398 (1 review written)

they ruined my vacation to Orlando fl, because, the flight from Ontario, ca to Dallas was delay because mechanical problems, for that reason i have to spend a night at a hotel in Dallas, in my way back, the same problem, delays in Orlando for Three hours because mechanicals problems, i will never flight with this airline again was a very traumatic experience… Read Full Review

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★☆☆☆☆

“Worse airlines ”

Written on: 20/09/2015 by TRoberson (1 review written)

I left Maui at 9:30 pm to head back to Michigan. Unfortunately flying back I have a 6 hour wait at airport in Chicago. They charge $75 to change your flight time to a earlier flight which I was willing to do. What they don't tell you is you can only change to times they already picked!!!!!!!! I found a flight on aa that that would had me at the airport for only 2 hours waiting but customer service said that the flight I wanted was not one of the choices to choose from and if I wanted… Read Full Review

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