American Airlines Reviews

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★☆☆☆☆
1.4 / 5
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  • Quality of Entertainment

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★☆☆☆☆

“DO NOT expect to be on time, or ever get there.”

Written on: 30/07/2014 by sarahjanel (2 reviews written)

Ever since the merger, I have had a total of 6 flights and not one of them have been on time. In fact, 2 of the flights got canceled and they did not even bother to call me and see if I wanted to keep my connecting flight, they just canceled it also and I had to wait on the phone for 4 hours (YES I waited 4 hours) to talk to someone and inform them I would still make my connecting flight as I could drive to Dallas and since my 2nd flight was still on I would be happy to at least make that one… Read Full Review

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★☆☆☆☆

“Bad device! Roude!!!”

Written on: 30/07/2014 by Shaw263 (1 review written)

The two flight attendance from flight number Aa2443 in the regular class were horrible! I will never again, I fly all of the time and paid an Exstra 40$ to Be in the front of the air craft!… Read Full Review

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★★☆☆☆

“Glide path”

Written on: 22/07/2014 by Donhay (1 review written)

Our Pilot was in and out of throttle the entire flight. When I questioned him later as to why he has such a difficult time keeping the plane in the glide path while landing, he informed me that you needed a lot of power to keep the plane in the glide path. Humm if that were the case wouldn't they have called it the power path? This pilot obviously does not understand how to use a throttle setting. He would go from full throttle to 50% power, back a forth the entire flight. Nose up and then nose… Read Full Review

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★★★★★

“very pleasant experience”

Written on: 17/07/2014 by Breen469 (1 review written)

Very professional, pleasant flight. I was a little worried, after booking I looked at the reviews and they weren't good. Having traveled on many airlines throughout the years and I have no complaints about AA on my return flights to Ireland. We boarded, we were fed, kept safe and landed. Attendants were attentive enough, pleasant and did their jobs. Flight delayed a little bit, this happens with most airlines. Food was a bit rich for my stomach and I felt ill, however I can't eat rich… Read Full Review

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★☆☆☆☆

“Nickels and dimes”

Written on: 16/07/2014 by Timismad (1 review written)

First of all why do I have to check myself in for my flight. Eventually it is going to be like the the supermarcket at the airport. I am not sure at what point it became socially acceptable to charge people to put bags into the belly of the plane. I just forked over $225 to bring some clothes and some hand tools to New York so I can help my grandfather. I was also fortunate enough to deal with some A whole at the counter whom didn't inform me that I could move 6 lbs into my carry on and save… Read Full Review

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★☆☆☆☆

“worst airline ever!!!!!”

Written on: 11/07/2014 by Crowleyiq1968 (1 review written)

I am here at LAX with my family waiting since 6am only to find out our flight has been cancelled not once but twice. We are now waiting for an 830pm flight but even that is not guaranteed. Customer service sucks!! They are extremely rude and not knowledgeable. I will never travel with this airline again. If you are smart you would do the same. … Read Full Review

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★☆☆☆☆

“Service attendant at Airport check-in was unprofessional,”

Written on: 10/07/2014 by LadyDi1944 (0 reviews written)

American Airlines luggage weigh in was 1.5 lbs. over and was charged an additional $100.00 for luggage. I made it clear that my luggage was not over going to my destination and I did remove more on my return so how could it be over? I was told to throw out something if I did not want to pay the additional $100.00. People were waiting behind me and I did not want to cause a scene so I paid but I was not happy at all. I questioned the weight scale. I did not want to inconvenience the other… Read Full Review

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★☆☆☆☆

“WORST AIRLINE EVER ”

Written on: 27/06/2014 by RickyRoche246 (1 review written)

I don't even want to give this airline a star because they don't deserve it. THIS AIRLINE gave my little sisters seat away to a standby when she was the next person in line. Once she advised them that she had a ticket and she was there ... they told her that she would have to get the next flight at 6:40AM. My 17 year old little sister slept on the Dallas airport floor because A. they took their sweet time letting them off the Greensboro,NC plane flight 3071 and gave her a 10 min window to get… Read Full Review

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★☆☆☆☆

“Manchester to JFK”

Written on: 20/06/2014

If you’re looking for a company that will fly you in the least comfort at the highest price then look no further – you found it. It is inconceivable that American Airlines are still flying old planes with no individual entertainment systems on their transatlantic crossing and charging more than anyone else for the privilege. They didn’t even show the film they advertised. We only flew from JFK to Buffalo (with a rival company), a flight of just over an hour and they had individual… Read Full Review

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★☆☆☆☆

“Absolutely horrible airline”

Written on: 19/06/2014 by KatieSmith (1 review written)

The last 4 times I scheduled to fly with AA they cancelled my flight. AA also cancelled many of my friends & family flights. AA has no regards for their customers… Read Full Review

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★☆☆☆☆

“Worst customer service ”

Written on: 17/06/2014 by Xzavierq162 (1 review written)

Stood at the counter and was completely ignored. My flight was canceled and re-booked so I was just trying to get a new boarding pass. 3 employees standing behind the counter and no one even acknowledged me standing there for 5 minutes. Let me stress that my flight was canceled due to mechanical error so there was no other way for me to get a boarding pass. WORST CUSTOMER SERVICE… Read Full Review

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★☆☆☆☆

“American Airlines delayed a flight by such that it...”

Written on: 15/06/2014 by hsKennedy84 (1 review written)

American Airlines delayed a flight by such that it would miss its connection then made me wait in an hour and a half line to talk to an agent whos only solution was to get me halfway to my destination and then use a hotel which they would not compensate me for. The whole time 2 agents did nothing while waiting to serve priority boarders who were not even there. This airline is a farce and I would always recommend paying alittle more to fly with a real company, not this sad excuse for one… Read Full Review

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★★★★☆

“Great experience, friendly & helpful staff. Recommend”

Written on: 11/06/2014 by monsignor14 (4 reviews written)

Flew Business Class to Miami with them in April. Chose them because they were the least cost service to my destination with guaranteed Flatbeds both ways (BA / Virgin could not ! )level of service was very good throughout both trips. Special thanks go to the check in staff at Heathrow who even sorted out my online usa visas x2 because I was unaware of the latest system prebooking. Lady used her own smartphone cos I don't possess one ! well beyond the call of duty - thanks again the pre flight… Read Full Review

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★☆☆☆☆

“Merger confusing to customers”

Written on: 26/05/2014 by ycSims403 (1 review written)

Received an email from American and US Airways. Taking about change to baggage policy. Scheduled trip on American. The waived bag fee only applies to US air. When speaking with US Airways credit card was told that none of the baggage information in email was correct. Flight attendant's face would have broken if she tried to smile. The preflight information seem to be a bother and was half hearted no 1/8th heartedly done. If she doesn't want the job, I'm sure someone else will take it. US… Read Full Review

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★☆☆☆☆

“They don't care about customers”

Written on: 24/05/2014 by O'Keefegu327 (1 review written)

If there was a way to rate this company's service to a score less than 1, I would do that. I booked my flight all confirmed connecting through Chicago. In Chicago, after a gate change, and an hour delay, they cancelled the flight to my destination. No options, no direction, just cancelled. Then, after 30 min on the call I talked to them for rebooking. Nothing available. I got someone at a kiosk to help and they booked me on a flight 2 DAYS later whereas I had to be at a conference the… Read Full Review

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★☆☆☆☆

“Customer Service worst I've ever experienced”

Written on: 21/05/2014 by Kilmarley123 (1 review written)

I'm probably the easiest going person you could ever meet. I had to say that because when I went to an agent to politely ask a question at an American Airlines gate in Austin TX, I felt like the agent was in it for the confrontation. It was a very bizarre verbal exchange and I left wondering how this person is allowed to interact with the public. I was "bumped" from a flight without notice, that had a connecting flight. When I asked her how I got bumped and showed her my itinerary (from… Read Full Review

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★☆☆☆☆

“I will never fly American Airlines Again. EVER”

Written on: 19/05/2014 by TiffDeats (1 review written)

I first bought my tickets through American Airlines. On the way to the airport I received an email that our flight was cancelled. A little more notice might of been nice since we was 5 mins from the airport, but I know these things happen. Our transit drops us off at AA. We try to put in our conformation code and if wouldn't work. They had switched us to US airline which was fine, but it was on a completely different end of the airport.If we hadn't been there 2 hrs early like we was suppose to… Read Full Review

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★☆☆☆☆

“Safe Flight is Most Important”

Written on: 15/05/2014 by kaasi49 (1 review written)

On a 6 hour flight, you are not even offered a bag of peanuts. That's OK, but their prices are always some of the highest for flights when we travel, so one would think they would offer something. The flight attendants are not nearly as hospitable as other airlines. They charge to transfer points, to use points (has to be an even amount or you "lose" them, since I will not accrue miles on AA anymore), and they charge you $200 to change a flight! Now that they have merged with US Air, I am… Read Full Review

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★☆☆☆☆

“Is AA real?”

Written on: 13/05/2014 by Johnnee (1 review written)

The flights are delayed 50% of the time! My. Flights been canceled more than a few times. If you need to re-schedule, you can wait on hold for 1 - 2 hours or call back same wait time!! I can't wait for Siuthwest to fly to DFW international! Audra La Vista AA!!!!… Read Full Review

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★☆☆☆☆

“pathetic customer service”

Written on: 21/04/2014 by bolivianjoe (1 review written)

Just posted this to the American Airlines page. I am sure it Wil be deleted. Just spent, and this is EXACT, 2:47:54 on the phone with you to change an existing reservation by four days. Had to talk to four different people. You were trying to charge $3,000 MORE than the on line price. On a second ticket we were informed that the agent we talked to and booked our ticket with LAST NIGHT was wrong and the flight she booked us on, and for which we received a reservation in our email, does not… Read Full Review

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