American Airlines Reviews

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★☆☆☆☆
1.4 / 5
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★★☆☆☆

“There are badly attendants (specially old American...”

Written on: 21/02/2014

I have had travel many times with American airlines oversea. Of course every one get tired out for long trip. The only thing we all hope to see nice people serve you. Unfortunately American Airlines attendants most bad and mean. Me and my son's ticket were sit at middle of airplane. One of old lady ( attendant) she came and ask your ticket are here? ( the voice so mean). I am Asia American citizen Ship but our sit between all other American people this cause she got mean with us??? when the… Read Full Review

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Katemorris's Comment

Written on: 01/03/2014

This is outrageous. You should make complaints to AA. But it's very possible that they won't give you a satisfying apology since they're unprofessional in customer service.

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★☆☆☆☆

“Never on Time!”

Written on: 20/02/2014 by katpeterson83 (1 review written)

I have taken AA four times in five months and out of eight hoardings, they have only been on time once. It is absolutely ridiculous what a crappy experience they always provide. I truly have nothing good to say. I only continue to travel with them because they happen to have the lowest price and my company has to pay. I really wish there was a better alternative, but alas, I am unlucky… Read Full Review

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★☆☆☆☆

“Delay caused me to miss my connecting flight”

Written on: 08/02/2014

Plane was delayed for 45 minutes waiting on ONE person to board causing me to be late for my connecting flight that left early. How do I know we waited on just one woman? The staff told us. Saw her get on the plane. Saw them put her luggage in the back of the plane. Now I am waiting almost 5 hours for another flight. I believe that says enough about my experience… Read Full Review

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★☆☆☆☆

“disgusted U.S soldier ”

Written on: 07/02/2014 by ivan123456 (1 review written)

As long as i have been surviving this country, and having few months to go and visit my family once in a while, personally I'm disgusted by the services they provided during my trip. Last night after arriving to the airport in Texas after my flight was held back for 3hrs and arriving at 11:10 as soon as I stepped off the plane and went strait to my final flight seeing they just took off. Traveling all the way from Alaska to New Mexico tired as I was from going from one flight to the next, they… Read Full Review

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★☆☆☆☆

“Crappiest Airline on the Planet”

Written on: 04/02/2014

This airline not only cancelled my flight out from Denver to Austin but also cancelled it on the flight back from Austin at midnight the day of travel. I went to the ticket counter an the lady helping people was the rudest person to ever work in customer service. Not only did they stick me on a BS flight going all the way to LA but my travel time went from about 6 hours to 12 hours. I asked to be put on a United Airlines flight but they explained that if they could screw me over but still get… Read Full Review

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★☆☆☆☆

“London-Miami-AA”

Written on: 30/01/2014

The worest travel experience, fat, ugly, rude staff. Shall never ever fly AA… Read Full Review

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★☆☆☆☆

“Cancel 3 times, worst airline.”

Written on: 29/01/2014

Cancel 3 times, I must pay for my hotel. Do not flight with A.A… Read Full Review

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★☆☆☆☆

“Worst airline ”

Written on: 21/01/2014

All 3 of my trips on American Airlines have been very poor experiences. This is in sharp contrast with good experiences on other airlines. American Airlines has been a series of cancelled flights, late flights, missed connections, and sub par customer service. Today we sat on the airfield for 2 hours after landing only to be further delayed because the pilot crashed into the boarding gate causing damage to the engine. Not one person apologized for the mishaps and delays and missed connections… Read Full Review

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★☆☆☆☆

“Don't Bother With Reward Miles”

Written on: 20/01/2014

We just booked a trip from San Francisco to NYC using reward miles...what kind of reward miles costs you $450 in extra fees to deposit points into your account and purchase miles? $70 alone in processing fees? $200 to transfer points? If I did not have these points to get rid of, I would never have flown American. They were once my favorite airline to fly, but that was a long time ago. Will check back in after the flight… Read Full Review

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★☆☆☆☆

“Staff is rude and very hard to deal with ”

Written on: 09/01/2014

This company is to cheap to have people on staff and the people on staff are so rude and unhelpful I will never fly with this airline again You would think with the money it cost to fly these days they would want To make it had nice as possible… Read Full Review

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★☆☆☆☆

“Maui to Dallas Fort Worth Flight 6 12/26”

Written on: 27/12/2013

American Airlines you never fail to be the worst airline out there. On this particular flight the plane was filthy and your jolly holly 3 grinches for attendants just couldn't seem to make it out of their own seats. Actually they were unused customer seats ( 3 rows) they spread out their laptops and tablets. They made one quick swipe down the aisles with hard sandwiches and a questionable Cobb salad. Attendant 1 in red then settled in for her long winters nap, while attendant 2 created… Read Full Review

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★☆☆☆☆

“put them out of business”

Written on: 19/12/2013

Booked our flights on American Airlines back in Oct. 26th. Tickets were paid for. Got the email to go and print boarding passes on the 9th of December. Wouldn't let us do it. Said the reservation was cancelled. Email said we still had the reservation and show up at the airport. We called customer service and was told that flight was simply cancelled. period. They started offering options that had as much as 12 hour layovers in Chicago on the day after we were to leave. We were flying from Tampa… Read Full Review

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★☆☆☆☆

“the worst airline to fly in US”

Written on: 10/12/2013

Flight 1686 12/7/2013 my disabled 86 year old mother arrived in St Louis at 1020pm and she was the last passenger in the aircraft waiting for someone to help her with her carry on luggage and assist her out of the aircraft. There was no airline staff on duty who cared about her needs. Her personal wheelchair was not even with her when she stepped out of the aircraft. Orderly staff did not even feel concern about her wheelchair there was no words of reassurance from them just to make my mom feel… Read Full Review

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★★☆☆☆

“American Business Class Miami Barcelona Dissapointment”

Written on: 28/11/2013 by OlgaCarr (1 review written)

Last October my husband and I had to fly through Miami to get to Spain since Iberia has cancelled its service to Puerto Rico. We usually fly to to three times a year to Spain. We had high hopes for the American Miami Barcelona flight in Business Class since we had heard there was a new plane with the lie flat seats. We have experienced many times the Iberia Business class and expected a similar experience. My first shock was when I entered the business class section of the American Airlines… Read Full Review

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★★★★☆

“AA flights from London to Reno and back”

Written on: 26/11/2013

Me and my wife flew American Airlines from Heathrow to Reno in November 2013. I had trawled the market for the best prices with several internet search sites and came up with what I thought was British Airways, though then found it was AA (quite a few carriers are doing this- booking in through one airline and finding the actual carrier is another brand). We checked in using the self check in at Heathrow, which was easy to handle. Getting the luggage checked in was fine, no long queue and we… Read Full Review

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★☆☆☆☆

“Your Flight changed for tomorrow.........what?!!!!”

Written on: 26/11/2013

That was the experience.... we arrive on time at IAH and when we were on the line to drop our luggage we noticed our flight was cancelled, we hoped there were a next flight to be booked, but not, your flight changed for tomorrow.... because of the weather and no more comments.... every other airline was flying but this one no... as a matter of fact only two flights from AA were cancelled, the other ones were scheduled... very strange.... NEVER FLY ON AA… Read Full Review

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★★★☆☆

“Good Service”

Written on: 01/11/2013 by Jitu (4 reviews written)

Have heard a lot of complaints about the airline. but on the contrary, my experience with the airline has been good. I am pretty satisfied by the services. However, they need to work on their customer service… Read Full Review

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★☆☆☆☆

“Really Bad Service. Rude People.”

Written on: 01/11/2013

This airline is pretty bad. I'm sitting here reading these reviews and most of them could have been written by me. On my trip to Oregon I encountered Delays resulting in missing my connecting flight, had to stay over in a Hotel, no one wanted to help, I and others that had to stay in a hotel. Got off the plane, was handed a Hotel voucher after waiting in line with everyone else that got screwed from the whole thing, we were told to "go downstairs to 15 and wait".....no other explanation. I… Read Full Review

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★☆☆☆☆

“Never again! Bad service and full of deciet!”

Written on: 26/10/2013 by Asiahc (1 review written)

I was led on to purchase a passport in order to interview with this company. I'm unemployed at spent $135.00 to get to recruitment for this airline. The recruiter made it seem as if I was going to keep moving forward in the hiring process. Once I got to the recruitment day with passport in hand I was so fooled. Others that did not have a passport were in attendance but I was not selected and was out of $135.00! That is a lot of money to spend when you are unemployed. If I would have known it… Read Full Review

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★☆☆☆☆

“Consistently Terrible Airline”

Written on: 23/10/2013

American Airlines - TERRIBLE!. I have to travel from a small airport using AA, as no other line is available. Of 5 flights over the course of a year, 3 were (very) delayed departures, 2 were cancelled. No instructions on how to arrange for other flights, no apologies. Connecting flights were no better, late arrivals, delayed departures, unannounced gate changes, lost baggage. Terrible, terrible company. I wish Southwest Airlines would take over at my airport… Read Full Review

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Angelsg33's Comment

Written on: 30/10/2013

Same thing just happened to me this week.

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