American Airlines Reviews

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★☆☆☆☆

“Totally rude, ignorant and selfish behavior in AA...”

Written on: 28/06/2016 by rghazizadeh (1 review written)

Will never travel with AA again. Extremely rude and unprofessional customer service in boarding desk. My wife, 13 years old daughter , 10 years old son and I were traveling from Barcelona to Philadelphia then from there to Los Angeles. In Barcelona we had a delay for 2 hours ( Seating in the airplane after boarding for 2) therefore we missed our flight to LAX. In Philadelphia we were given new boarding passes for our flight to LAX. we got 4 seats in four different locations. When we asked… Read Full Review

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★☆☆☆☆

“Flight attendant ”

Written on: 22/06/2016 by patb923 (1 review written)

Dear Sir/Ma'am On 18 June on a flight from Dallas Texas to Frankfurt Germany (0070) while attempting to get my computer tablet out of my carry-on bag your male flight attendant was very rude impolite and rough.He grabbed my bag witheute asking place it in the overhead area. This tablet is new and I was trying to retrieve it before the plane took off so it would not get loss or broken.Thanks for your time… Read Full Review

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★★★★★

“Very Happy”

Written on: 22/06/2016 by Valeriax190 (1 review written)

My son was due to get married in Philladelphia on 05/08/16 and we booked our flights on 09/01/16 unfortunately my husband was diagnosed with Cancer on 12/01/16 and the wedding was transferred to Ireland on 01/6/16 so therefore I sent an email to American Airlines to request a refund of our tickets to say that they were helpful and prompt in every email I sent is an understatement!!! they made our refund without having to go through the usual hassle you get when trying to get a situation sorted… Read Full Review

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★☆☆☆☆

“Unhappy traveler”

Written on: 08/06/2016 by jbForsyth386 (1 review written)

People at service center in Phoenix........unfriendly and incompetent Flight attendants......unfriendly. Service was the utmost minimum. No smiles from the attendants. We remember how it used to be and get more and more disappointed with every flight we take. … Read Full Review

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Limh1287's Comment

Written on: 05/07/2016

I had a similar experience with the woman checking boarding passes in Pheonix. The woman, my bag out of my hand saying I had to check it when it hadn't been a problem on any of the previous connection flights. When I got upset she threatened to kick me off the plane. It was a 1:15 AM connecting flight. She did the same to multiple other passenger. I had $1,000 of nice dresses in the bag but would have put it in my main suitcase had I known. Worst flight experience ever. I will not be flying AA ever again!

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★☆☆☆☆

“American Airlines service is pathetic!”

Written on: 02/06/2016 by RondaaH (1 review written)

Oh American Airlines. Service is below PATHETIC. I missed my grandmothers funeral due to their service. My flight was delayed TWICE in one night then ultimately cancelled. No notification was given to me whatsoever after the first delay. On top of that I called for a refund of my ticket. The representative told me I would receive a FULL refund, but I only got a refund for $76. I can PROMISE you that my ticket was NOT $76. nowhere near $76. I have contacted AA and I have not heard anything back… Read Full Review

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Valdivia41's Response to RondaaH's Review

Written on: 13/06/2016

Es patetico,si,el servicio de American Airlines es lo peor que existe,el comfort de los pasajeros no importa,no importa informar la verdadera razon de un retraso,la verdadera causa de que un vuelo no este listo.
Cuatro dias de vacaciones tenia mi madre,ha empleado dos de ellos para llegar a su destino,Houston.Quien compensa los dos dias que perdio_ quien se disculpa por el maltrato ,por la desinformacion,por las mentiras y la manipulacionde las mentiras cada vez que cancelaron su vuelo. Nadie. Por supuesto que sera la uiltima vez que un miembro de mi familia viaje en American Airlines......

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★☆☆☆☆

“Shame on you American Airlines!!”

Written on: 23/05/2016 by Stevenson1951 (1 review written)

Early in the morning, I started my journey on flight 118 from LAX to JFK. It is a five hours flight.This was on Sunday the 22 of May.I was the seat 17F. Just behind me a rambunctious child kept pounding on my back. And a bad odour coming from an unidentified place around me. The purpose of my visit to NewYork was to see a specialist in spine microsurgery since I am under serious medication for a spine hernia. The flight started at 7 am sharp. Around 7 45 I went to the cabin crew… Read Full Review

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★★☆☆☆

“Flight delay ”

Written on: 05/05/2016

Let me start by saying I am a gold club member of aadvantage and have an admirals club membership due to frequent business travel. That said, I am fed up with the constant lies from American Airlines when it comes to flight delays. They do not value our time. They persist in posting flight times that are very much out of line with actual delays. I don't know if they want us to get to the airport hours early just in case they are faster than expected at fixing problems, but it is dishonest… Read Full Review

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★★★★★

“Bad food served international flight.”

Written on: 28/04/2016 by Derekm283 (1 review written)

American Airlines flight aa721 from Rome to Charlotte served food so bad I don't think my dog could have eaten it. It was a dish of curried rice with spinach, no alternate meal was left by the time they got me us. The last "snack" was a pizza roll that was so greezy it was nauseous. The stewardess were so over worked by the numerous complaints that they were clearly irritated. I felt sorry for them. … Read Full Review

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★☆☆☆☆

“Cancelled our flight and left us in the dust”

Written on: 21/04/2016 by tePatterson429 (1 review written)

We had a scheduled flight out of Leon Mexico at 7 AM. At 2 AM I get an email alert from Orbitz saying that our flight got cancelled. We got to the airport as soon as we could to make sure we could get on the next flight to Dallas. I looked up tickets and they had tickets available for the 12:00 pm flight. When we were at the counter they wouldn't even offer that flight to us. Rude customer service. They wouldn't let us check our bags in until hours later. We ended up not even leaving until 4 PM… Read Full Review

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★★☆☆☆

“Crew needs some training from BA”

Written on: 18/04/2016 by pstraveller (2 reviews written)

The crew could do with some training in customer relations from British Airways. They seemed to have a 'couldn't care less' attitude, did not make one feel welcome and do not appear to value their passengers. The absence of a more youthful enthusiastic and dynamic crew would probably go a long way to solving this. On my flights they all appeared to be almost ready for retirement and had obviously been there and done that. The food is pretty average and there was no finesse or professionalism… Read Full Review

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★☆☆☆☆

“worst customer service ”

Written on: 06/04/2016 by tpointer (1 review written)

As me and my husband were boarding our flight leaving puerto Rico the ticket check agent was immediately very rude. He told me and my husband that we had to check are carry on bag because it was to big. Now mind you there was at least 10 more passengers in line with the same size bag or bigger. He then stated to me as I questioned Why this was not a problem on any other of the flights we took getting to Puerto Rico. He Rudely turned to my husband and stated do you want to check it or not. I… Read Full Review

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★★☆☆☆

“Lost baggage”

Written on: 03/04/2016 by dlMiles166 (1 review written)

Airlines lost my sons bag for 3 months. They told us to purchase essentials, which we did. Mind you the bag was lost for 3 months. They made a decision what was needed and what was not. We were very selective on what we purchased and did not go over board at all. We had to purchase a new duffle bag because we have a trip out of the country - they also felt that was not needed. Again, 3 months the bag was missing. When we did get the bag back it was soaked and all the contents were wet… Read Full Review

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★☆☆☆☆

“The WORST airline ”

Written on: 16/03/2016 by Martinez430 (1 review written)

Due to technical issues on our flight, we missed our connection flight in Dallas to Knoxville. They not only tried put myself (I am pregnant) and my 3 other co-workers (total 2 males and 2 females) in 1 room with 1 bed at a Super 8 motel, but they also were very rude about locating my bag that had important medication inside of it for my pregnancy. I would not recommend this airline to ANYONE… Read Full Review

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★★★★☆

“Special flight”

Written on: 11/03/2016 by Wesmd7 (1 review written)

My wife and I flew to El Paso, TX and I returned by myself on American Airlines. The trip out was normal and everyone was professional but my flight back after missing a flight and rebooking on flight1382 out of DFW was extraordinary. The crew did there job well and the attendants went the extra mile to make it a great flight. It was a special crew that evening that I will remember forever. Thank you so much… Read Full Review

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★☆☆☆☆

“Absolutely Terrible”

Written on: 17/02/2016 by Meagan22 (1 review written)

I understand that sometimes flights get delayed or cancelled, it happens. What I do not understand is how a flight can get cancelled the night prior and me not by notified, so I still show up to the airport at 0430 in the morning only to be told I got rescheduled to the following day at 1130 am? I was scheduled to depart from Fayetteville, NC (I hope they see this) I asked the lady working at the front ticket counter if there were possibly any flights I could make out of Raleigh, which is an… Read Full Review

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★☆☆☆☆

“Upcharge for seats ?”

Written on: 15/02/2016 by Maurer318 (1 review written)

Booked US to UK and return four weeks ago, traveling in Spring. Received e mail to advise that there had been a change in schedule, but it was ONLY to the short internal flight to major hub, and NOT to international flight. However, the seats I had requested on international flight, and for which I had a confirmation, had been removed from my booking. The SAME seats had gone from no extra charge when I booked, to 'extra charge' after AA changed ONLY the internal flight. Spoke to at least… Read Full Review

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★☆☆☆☆

“WORST AIRLINE EVER”

Written on: 08/02/2016 by myCollins1965 (1 review written)

I have never experienced such rude people as I did with this airline. Every employee I spoke to was rude and mean. AA will Never get another penny from me or anyone else I share my awful experience with… Read Full Review

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★☆☆☆☆

“Did not call security”

Written on: 08/02/2016 by Jamieandbri (1 review written)

Had a disruptive woman on our plane. I got moved from my seat. The woman tried to start a fight with another woman. Then they let her off the same time as the people she was trying to start a fight. This woman was cursing and loud. I had paid extra to upgrade my seat. They did not call security and we left the plane afraid we were going to be attacked. There customer service was a email saying there staff tries there best. Garbage, they just didn't want to have a report filed. Do not… Read Full Review

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★☆☆☆☆

“Terrible!”

Written on: 08/02/2016 by MacLeodty490 (1 review written)

Flight home delayed on tarmac 2hrs. Connecting flight home canceled, lost luggage. Told luggage was in airport could take 4 hours to find. Refused to send bags when found to hotel. Could not get a flight home for two days. Returned to airport next day to get bags, they were sent ahead. Arrived two days later in White Plains NY, woman behind the counter refused to help me find my bag. She was too busy. AA employee's were rude, discourteous not the least bit interested in help… Read Full Review

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★☆☆☆☆

“American Airlines does not care about their customers....”

Written on: 06/02/2016 by Odinr134 (1 review written)

American Airlines does not care about their customers. I had emergency surgery and was unable to fly in May 2015. I was not able to use my ticket between May and January 2016 which was one year from purchase date. I had already purchased my ticket for December 2015 travel so I wasn't able to apply the credit to that ticket. I tried to use the ticket for a flight I found on the American Airlines website but was told I couldn't because the flight was Alaskan Airlines. I said that if the flight is… Read Full Review

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