American Airlines Reviews

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  • Quality of Entertainment

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★☆☆☆☆

“terrible-shocking-worst ”

Written on: 23/06/2015 by davekeirl (2 reviews written)

I think BA should take another look at the airlines they seat share with as I booked our New York trip with them and had the misfortune to end up with American airlines.AA are by a massive distance the worst I have flown with the plane was grotty,the cabin crew rude and scruffy and the toilets had not been cleaned from the flight before.if you have the misfortune to have to fly with AA,as soon as you get to the airport make sure they have not sold your seat to some-one else because that's what… Read Full Review

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★☆☆☆☆

“worst ”

Written on: 22/06/2015 by ariobarzan1 (1 review written)

this is the worst company ever. I had my dad fly with them today. The change his flight and I do not know why. they do not have any customer service. I do not know what city is he in now and I can get a hold of any airport security either. I do not know who flew instead of him on his flight… Read Full Review

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★★★☆☆

“nice flight...but..!”

Written on: 22/06/2015 by Wisebi259 (1 review written)

hello to everyone......I bought 2 tickets for me and my wife from mia to lima..peru... last February..but the flight was last june 8 for 9 days I was very excited about my flight to peru after 15 years...we were very happy about it....and I was thinking about AA because I used to be a flight attendant in my country for about 10 years and I always been thinking to flight with them...I love airplanes....and of course I know a lot about them and to be a flight attendant...the flight on june 8 at… Read Full Review

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★☆☆☆☆

“don't even know where to begin”

Written on: 20/06/2015 by guSelf380 (1 review written)

Ok, I tried giving AA feedback 4 times online but their system is so horrible it kept deleting everything. I honestly don't know where to start. I wish I could give zero stars. My wife and I were supposed to depart at 910 pm. We received a voicemail stating our flight was now scheduled to depart at 1210 pm due to "maintenance issues". Then we received another email stating it would be, as of now, 1250 am. HOWEVER, the email said, we should still show up as if the plane would depart at 910… Read Full Review

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★☆☆☆☆

“NEVER RIDE AA!!!”

Written on: 20/06/2015 by Finnuh1991 (1 review written)

AA does not deserve even ONE STAR!!! 1. My family rode the AA from Ohare to Dallas last Wednesday June 17, 2015 9:47AM and flight was delayed. My husband and 2 daughters was not even seated together. What the AA checkin counter lady did with that is no longer acceptable. She won't allow her minor daughters to sit with strangers, right? Good thing other passengers were nice enough to exchange seats. anyways, they missed the Dallas to Narita flight via AA d/t the delay. AA did not even bother… Read Full Review

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★★☆☆☆

“AA Lost /Stolen Bags, Extended Delays & No Customer...”

Written on: 18/06/2015 by ArmaniFowler126 (1 review written)

Frequent Flyer and was forced to check a carry-on bag for no apparent reason, larger plane, early boarder, as if they were making an example that they could? It odd all the way around. Upon landing, my bag did not arrive. Filled out delayed baggage info and 3 days later contacted by Airport police that AA contacted them reporting my bag had been stolen. Filed a police report and all of my paperwork with AA for reimbursement, faxed directly as directed,it took 8 days to "imput" my paperwork into… Read Full Review

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★★☆☆☆

“Flight overall”

Written on: 08/06/2015 by DeclanMcMahon (1 review written)

I booked a flight to Honolulu for my daughter but the airline called that it was delayed for 2 hours then when she got to the airport to check in the kiosk wouldn't let her so she fall in Lina as directed which is long and when she got to the counter she was told that she just missed her flight what kind of service do they have? I think it sucks never I will book again to this airline!… Read Full Review

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★☆☆☆☆

“Never on time”

Written on: 08/06/2015 by qtHead376 (1 review written)

Always having delays and mechanical issues. Just horrible service!!!!… Read Full Review

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★☆☆☆☆

“Misconduct and arrogance ”

Written on: 05/06/2015 by SarahiCameron335 (1 review written)

On my trip back from DC on June 1st by AA flight #0245 supposed to fly at 5.05 pm. We had some delay boarding and once boarded on the plane we had to wait more than 2and half hour on board in the plane with a freezing temperature . I was cold and trembling with the cold. I asked the stewardess if I could have a blanket. She replied there is no blanket for the economy class and that she will see if there is anyone in the first class not using it and then I might have a blanket. I waited for… Read Full Review

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★☆☆☆☆

“Never fly with American airlines!”

Written on: 01/06/2015 by Sharpol2 (1 review written)

Don't ever fly with American airlines unless u want ur bags lost and ur flight delayed over and over. First of my bag got misplaced and they kept giving me the run around they shipped it across d usa then my flight got delayed not once but 2x. Then the supervisor didn't want to work with me he just said there's nothing I can do. They r so rude and disorganized… Read Full Review

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★☆☆☆☆

“They don't care to reply back”

Written on: 31/05/2015 by KhloeCameron181 (1 review written)

I had the worst traveling expierence with American Airlines so I decided to write them since there was no other successful way to talk to customer complaints, they want you to write an email and file complaint, so I did that is March 2015 and never heard back from them, basically I got a message from them, do not use us as you airlines, and you can see that from reviews, basically de cause for their rude and unorganized structure I missed my meeting and was stacked in Tucson worried and nervous… Read Full Review

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★☆☆☆☆

“wordt flight of my life”

Written on: 29/05/2015

Well, a month or two ago I flew from MIA to LHR on an American 777-200ER, now, American carries are known for good quality, and so is the 777, however, I was utterly dissapointed by both, the crew were very unprofessional, with uniform in bad condition, chewing gum, reading magazines, when you went to ask a drink, yiu got grunted at and the crew didn't say a word, the 777 is known for large legroom, however American have changed the seating to get more people on there and the legroom was the… Read Full Review

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★☆☆☆☆

“Most problems i have ever had with a airline!!!”

Written on: 21/05/2015 by Bradfordmz212 (1 review written)

On Monday 15 May 2015 I was scheduled to leave on flight 2730 out of Meridian, MI at 14:25 and was told that there was a indefinite mechanical malfunction and the airline was not sure when the flight was going to get to Meridain, MI from Dalas, TX. When i was told that the flight was then going to get there over 3 hours late I realized that I was going to miss my connecting flight to Hartford, CT. I rerouted my ticket to flight 2253 flying into Logan airport in Boston, MA, which was going to… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 28/04/2015 by carol1unhappycustomer (1 review written)

On April 26th, I arrived in Dallas, TX from Tucson, AZ. My plane was to leave at 8:15. I got to my gate (B35), checked the board to make sure I was correct and sat down. I got up to walk around and looked at the board again. It now said B20. I just sat down when a man said, they changed our gate again. I asked if he was going to Peoria, IL and he said yes. So we walked down to B3. Now if you have never been in the Dallas airport, you cannot imagine how far this was. There were no carts… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 22/04/2015 by blssh22 (1 review written)

I never write bad reviews but I had an insanely bad experience with American Airlines. I am not at all surprised to see all of these poor reviews and low ratings. I have flown all over with many budget airlines and this is the absolute worst! Every aspect of my experience was exceptionally negative. They mistreat customers with disabilities. The customer service is so poor they do not even offer refunds for cancelled flights or services that they screwed up! I heard nothing but horror stories… Read Full Review

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★☆☆☆☆

“Here at orlando international airport delayed flight”

Written on: 22/04/2015 by Moran151 (1 review written)

American has delayed my flight for tomorrow and I have to make a line of 50 people just to talk to an AA representative. The staff is very rude. If you are coming down to the theme parks, please don't choose american airlines… Read Full Review

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★☆☆☆☆

“Worst flight ever”

Written on: 19/04/2015 by Chopper37 (1 review written)

Rude staff and service terrible. Would have thought this airline being American would be spot on, but no the were awful. Spoilt our wedding anniversary cruise. Would never fly with them again… Read Full Review

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★☆☆☆☆

“Horrible customer service”

Written on: 19/04/2015 by Ricardo129 (1 review written)

What is most annoying about the customer service is the inconsistency. In one airport they will let you take the bag and on another connecting flight they will stop you. They are too lazy to even move the bags in the overhead conpartment to make them fit. These idiots should fly southwest one time to understand what good customer service is… Read Full Review

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★☆☆☆☆

“Worst Airline by far”

Written on: 13/04/2015 by Jdvon (1 review written)

I arrive to the airport 2.5 hours early to get checked in and possibly sit and have a bite. However, I was in line for 1.5 hours to get checked in and to top it off the flight was delayed. Then I get to the counter only to find out I won't make my next flight. They offer to set me up in a hotel which I agreed to only after I argued that I want a flight home today. I get the hotel accommodations, then they didn't give me a voucher for the cab so I payed out of pocket for both the ride to and… Read Full Review

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★☆☆☆☆

“LIARS WORST AIRLINES, EMPLOYEES RUDE IDIOTS”

Written on: 10/04/2015 by Amir362 (1 review written)

AA cancelled my flight to LA via MIA due to weather at MIA, when I tried to reschedule they put me on the next flight out even though the weather was still bad and my connections were all missed and no other planes were leaving MIA that night. They had a non stop to LA but never considered putting me on it as stand by. Spent 12 hours in the airport trying to get a flight from them to LA, just rude, uneducated, uncaring employees who are liars and have no emotions. They made me loose my China… Read Full Review

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