Written on: 15/04/2009 by rintay (1 review written)
I have had a terrible experience with Crocus, they have not gotten back to me regarding my order for over a week despite emails and phone calls. Every time I spoke to anyone they were extremely rude, and all I wanted to do was find out if I could add another plant to my order. I have tried to make a complaint and been told they do not take complaints.
that said I cancelled my order, but I am concerned that if I don't get my money refunded I don't know what I'll do because I don't have anyway... (read more)
Written on: 23/10/2008 by sirmod (2 reviews written)
I've been very pleased with my 2 orders from Crocus this summer - I have obviously seen a different side to this company than some of the other reviewers here - I wonder if it depends more on the supplier/distributor chain used by the company in each area - though ultimately Croucs needs to take responsibility for everything.
The website and range of products / plants is good and I got some good discounts.
I made two orders. Both arrived on time or a little early and were left in the right... (read more)
Written on: 28/08/2008 by PlantBoy (3 reviews written)
I waited three weeks to receive my order from www.crocus.co.uk and when it finally arrived the plants were almost dead.
Customer Services seemed very slow to address the problem and I eventually received a refund, six weeks after my order was placed. (read more)
Written on: 18/06/2008 by suzieedwards (1 review written)
I was impressed by the website although I only looked at it because I had received a 10% off voucher. Having waited nearly two months for a cherry tree, I was disgusted to receive a specimen with very few leaves which had clearly been half eaten by pests. It was also diseased. It was so bad that my gardener refused to plant it. My previous delivery came badly packed and one shrub was squashed. I will never use them again. (read more)
Written on: 30/05/2008
I received terrible service. I wouldn't use them becuase I had to wait weeks longer than the delivery time stated. (read more)
Written on: 26/03/2008 by DrKlien (1 review written)
I have used Crocus on a number of occasions since 2005, primarily for ordering plants that were 'out of season' at my local gardening centres. However, I have also used their 'design' service, where they prepare a garden/border plan for you.
1. Plants: The size of plants supplied do certainly not relate to the litre size of the pot. My experience has shown that the size/maturity of the plants supplied are way down on what you would expect to get from your garden centre. Beware & compare!... (read more)
Written on: 09/06/2005 by Sc4r1ett (3 reviews written)
I discovered the Crocus website after browsing UK Style gardens and was immediately impressed by the quality, knowledge and selection available. Prices were very reasonable too so I placed my first order for 2 x bay standards and 2 x faux lead planters - I even go a free plant as my order was over £30! - The website said delivery would be "within 1 week". I didn't receive notification of despatch so on day 7 called their help line to check the status of my order and was told rather sternly... (read more)
As rated by real users
" TERRIBLE EXPERIENCE, WILL NEVER USE PLUMBWORLD AGAIN " Read More
Written by ImproverWarks
" Excellent! Cannot praise enough! " Read More
Written by ShawsBar
" RUBBISH " Read More
" Prompt well packed delivery " Read More
" Best Ever " Read More