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Written on: 16/12/2010
I'd already written a fairly good review, though I'd commented on delivery being poor. But I've just chased up an order they claimed to have delivered and have been told it's "gone astray" and can I ring them to discuss. Why don't they just replace it, why do I have to call them? And how has it "gone astray" in the first place, they've been delivering to me here for years. So I've just downgraded my ratings… Read Full Review
Written on: 11/12/2010
As other reviewers have noted, Crocus has definitely slipped on delivery - their terms promise delivery within a fortnight but I've had to complain more than once. But I stay with them because usually their plants are good quality and customer service will put mistakes right promptly - even my mistakes! (I double-ordered something and they took it back and refunded me.) They're also good for relatively unusual plants. And they can have good special offers so it may be worth waiting for that… Read Full Review
Written on: 09/12/2010 by mshukla (1 review written)
Fantastic service. No problems with the products or delivery. Plants arrived in a very good condition, it shows that the company cares about the plants and products that they sell and moreover take good care of the customers.
I am very delighted with the service and would definitely purchase from Crocus.co.uk again. Would recommend any gardener to visit the site for some inspiration and wide variety of plants and products… Read Full Review
Written on: 04/08/2010
Though the plants seem expensive, they are very good quality. The website is excellent, giving detailed information about the plants, how to grow them, where to grow them and what other plants look good with them… Read Full Review
Written on: 24/04/2010
I posted a review last week as I was still waiting for goods to be delivered over a week late. However Crocus did phone me back as requested; they then looked into the problem, called me to say what they had done and the goods were then delivered the next day. The Customer Service team were very apologetic and helpful, and as such, I thought it only fair to upate my review… Read Full Review
Written on: 18/04/2010 by Joanne Wilson (2 reviews written)
I've used Crocus for about 4 years now, and typically place three or four orders a year. They are usually very good - deliveries arrive within the time stated, and the plants have always been of a good quality and well-packed. Having tried out quite a number of different suppliers over the years, I've found Crocus to be by far the best.
That said, I've only had to use their customer services team once, to chase up a late delivery (the only one I've experienced) and yes I did find them rather… Read Full Review
Written on: 17/04/2010
On boy - wish I'd looked at this site before ordering from Crocus! I'm getting really concerned that what I have ordered is not going to arrive and can't sem to get anywhere with customer service who weren't rude just disinterested. Fingers crossed and am I relieved I did at least use credit card… Read Full Review
Written on: 15/04/2010
Although the plants I ordered came on time and the website is really well prepared the quality of the plants I was sent has a lot to ask for. They looked just terrible and nothing like advertised on the website. Very disappointed… Read Full Review
Written on: 06/04/2010
Consistently late with delivery, disinterested and poor customer service, quality not reliable. Have previously been reassured by apologies, but really had enough now. The website is good, and I get airmiles - but certainly not worth the hassle against cost, quality and delivery… Read Full Review
Written on: 02/10/2009
BEWARE OF THIS COMPANY
STAY CLEAR IF YOU DONT WANT YOUR PERSONAL INFORMATION CIRCULATED TO ALL AND SUNDRY!… Read Full Review
Written on: 05/05/2009
I have to agree with other reviewers that the qualityof the Crocus website is excellent and definitely helped me plan what to plant on a couple of new border, and i spent over £400 with Crocus on a couple of orders.
The ordering and delivery side of things went well and the plants looked reasonable when they arrived in February 2008.
However, I reckon I have had at least a 50% loss rate - a coiuple of plants failed to thrive the first summer and since then many more have not re-appeared this… Read Full Review
Written on: 30/04/2009 by Karen Abbott (1 review written)
Absolutely disgusted with crocus. I have never written a review on anything before but feel so strongly about the service and quality of plants that I feel I have to warn other potential customers. Plants were supposed to be available within a week of ordering. They arrived two and a half weeks later and only after me phoning and asking where my order was. And as other people have said customer services very rude and abrupt. I was so shocked at the quality of the plants. Ordered 4 pestemon… Read Full Review
Written on: 17/04/2009 by speakout (86 reviews written)
I initially started to use Crocus to send flowers on speacial occasions and was attracted to the company because of the great website which I found very clear and easy to use. The bouquet selection was different from their competitors and I didn't mind paying a little bit extra for something which looked a little more special. I then used Crocus to also buy some plants - lemon tree, Daphne and this year a selction of other garden plants. I have always found the service quite good. On one… Read Full Review
Written on: 17/04/2009
Poor customer service from Crocus - damaged product, slow delivery. Badly packed. Overall a triumph of style over substance from my experience… Read Full Review
Written on: 15/04/2009 by rintay (1 review written)
I have had a terrible experience with Crocus, they have not gotten back to me regarding my order for over a week despite emails and phone calls. Every time I spoke to anyone they were extremely rude, and all I wanted to do was find out if I could add another plant to my order. I have tried to make a complaint and been told they do not take complaints.
that said I cancelled my order, but I am concerned that if I don't get my money refunded I don't know what I'll do because I don't have anyway to… Read Full Review
Written on: 23/10/2008 by sirmod (2 reviews written)
I've been very pleased with my 2 orders from Crocus this summer - I have obviously seen a different side to this company than some of the other reviewers here - I wonder if it depends more on the supplier/distributor chain used by the company in each area - though ultimately Croucs needs to take responsibility for everything.
The website and range of products / plants is good and I got some good discounts.
I made two orders. Both arrived on time or a little early and were left in the right… Read Full Review
Written on: 28/08/2008 by PlantBoy (3 reviews written)
I waited three weeks to receive my order from www.crocus.co.uk and when it finally arrived the plants were almost dead.
Customer Services seemed very slow to address the problem and I eventually received a refund, six weeks after my order was placed… Read Full Review
Written on: 18/06/2008 by suzieedwards (1 review written)
I was impressed by the website although I only looked at it because I had received a 10% off voucher. Having waited nearly two months for a cherry tree, I was disgusted to receive a specimen with very few leaves which had clearly been half eaten by pests. It was also diseased. It was so bad that my gardener refused to plant it. My previous delivery came badly packed and one shrub was squashed. I will never use them again… Read Full Review
Written on: 30/05/2008
I received terrible service. I wouldn't use them becuase I had to wait weeks longer than the delivery time stated… Read Full Review
As rated by our community of reviewers
" Great service alway use again again " Read More
" GARDENING 'DE'PRESS -UNBELIEVABLY POOR " Read More
" Look out thatch, here I come with my new scarifyer. " Read More
Written by Aberdulais
" Awful company-stay away " Read More
" Shed damaged (and hidden during delivery) " Read More