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Written on: 24/04/2010
I posted a review last week as I was still waiting for goods to be delivered over a week late. However Crocus did phone me back as requested; they then looked into the problem, called me to say what they had done and the goods were then delivered the next day. The Customer Service team were very apologetic and helpful, and as such, I thought it only fair to upate my review… Read Full Review
Written on: 18/04/2010 by Joanne Wilson (2 reviews written)
I've used Crocus for about 4 years now, and typically place three or four orders a year. They are usually very good - deliveries arrive within the time stated, and the plants have always been of a good quality and well-packed. Having tried out quite a number of different suppliers over the years, I've found Crocus to be by far the best.
That said, I've only had to use their customer services team once, to chase up a late delivery (the only one I've experienced) and yes I did find them rather… Read Full Review
Written on: 17/04/2010
On boy - wish I'd looked at this site before ordering from Crocus! I'm getting really concerned that what I have ordered is not going to arrive and can't sem to get anywhere with customer service who weren't rude just disinterested. Fingers crossed and am I relieved I did at least use credit card… Read Full Review
Written on: 15/04/2010
Although the plants I ordered came on time and the website is really well prepared the quality of the plants I was sent has a lot to ask for. They looked just terrible and nothing like advertised on the website. Very disappointed… Read Full Review
Written on: 06/04/2010
Consistently late with delivery, disinterested and poor customer service, quality not reliable. Have previously been reassured by apologies, but really had enough now. The website is good, and I get airmiles - but certainly not worth the hassle against cost, quality and delivery… Read Full Review
Written on: 02/10/2009
BEWARE OF THIS COMPANY
STAY CLEAR IF YOU DONT WANT YOUR PERSONAL INFORMATION CIRCULATED TO ALL AND SUNDRY!… Read Full Review
Written on: 05/05/2009
I have to agree with other reviewers that the qualityof the Crocus website is excellent and definitely helped me plan what to plant on a couple of new border, and i spent over £400 with Crocus on a couple of orders.
The ordering and delivery side of things went well and the plants looked reasonable when they arrived in February 2008.
However, I reckon I have had at least a 50% loss rate - a coiuple of plants failed to thrive the first summer and since then many more have not re-appeared this… Read Full Review
Written on: 30/04/2009 by Karen Abbott (1 review written)
Absolutely disgusted with crocus. I have never written a review on anything before but feel so strongly about the service and quality of plants that I feel I have to warn other potential customers. Plants were supposed to be available within a week of ordering. They arrived two and a half weeks later and only after me phoning and asking where my order was. And as other people have said customer services very rude and abrupt. I was so shocked at the quality of the plants. Ordered 4 pestemon… Read Full Review
Written on: 17/04/2009 by speakout (86 reviews written)
I initially started to use Crocus to send flowers on speacial occasions and was attracted to the company because of the great website which I found very clear and easy to use. The bouquet selection was different from their competitors and I didn't mind paying a little bit extra for something which looked a little more special. I then used Crocus to also buy some plants - lemon tree, Daphne and this year a selction of other garden plants. I have always found the service quite good. On one… Read Full Review
Written on: 17/04/2009
Poor customer service from Crocus - damaged product, slow delivery. Badly packed. Overall a triumph of style over substance from my experience… Read Full Review
Written on: 15/04/2009 by rintay (1 review written)
I have had a terrible experience with Crocus, they have not gotten back to me regarding my order for over a week despite emails and phone calls. Every time I spoke to anyone they were extremely rude, and all I wanted to do was find out if I could add another plant to my order. I have tried to make a complaint and been told they do not take complaints.
that said I cancelled my order, but I am concerned that if I don't get my money refunded I don't know what I'll do because I don't have anyway to… Read Full Review
Written on: 23/10/2008 by sirmod (2 reviews written)
I've been very pleased with my 2 orders from Crocus this summer - I have obviously seen a different side to this company than some of the other reviewers here - I wonder if it depends more on the supplier/distributor chain used by the company in each area - though ultimately Croucs needs to take responsibility for everything.
The website and range of products / plants is good and I got some good discounts.
I made two orders. Both arrived on time or a little early and were left in the right… Read Full Review
Written on: 28/08/2008 by PlantBoy (3 reviews written)
I waited three weeks to receive my order from www.crocus.co.uk and when it finally arrived the plants were almost dead.
Customer Services seemed very slow to address the problem and I eventually received a refund, six weeks after my order was placed… Read Full Review
Written on: 18/06/2008 by suzieedwards (1 review written)
I was impressed by the website although I only looked at it because I had received a 10% off voucher. Having waited nearly two months for a cherry tree, I was disgusted to receive a specimen with very few leaves which had clearly been half eaten by pests. It was also diseased. It was so bad that my gardener refused to plant it. My previous delivery came badly packed and one shrub was squashed. I will never use them again… Read Full Review
Written on: 30/05/2008
I received terrible service. I wouldn't use them becuase I had to wait weeks longer than the delivery time stated… Read Full Review
Written on: 26/03/2008 by DrKlien (1 review written)
I have used Crocus on a number of occasions since 2005, primarily for ordering plants that were 'out of season' at my local gardening centres. However, I have also used their 'design' service, where they prepare a garden/border plan for you.
1. Plants: The size of plants supplied do certainly not relate to the litre size of the pot. My experience has shown that the size/maturity of the plants supplied are way down on what you would expect to get from your garden centre. Beware & compare!… Read Full Review
Written on: 09/06/2005 by Sc4r1ett (3 reviews written)
I discovered the Crocus website after browsing UK Style gardens and was immediately impressed by the quality, knowledge and selection available. Prices were very reasonable too so I placed my first order for 2 x bay standards and 2 x faux lead planters - I even go a free plant as my order was over £30! - The website said delivery would be "within 1 week". I didn't receive notification of despatch so on day 7 called their help line to check the status of my order and was told rather sternly "it… Read Full Review
As rated by real users
" Bad customer service " Read More
Written by Regal1111
" Went like clockwork! " Read More
" Excellent " Read More
" Damaged bath " Read More
" Threatened by manager when I tried to cancel an order " Read More