Crocus Reviews - www.crocus.co.uk

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★★★★☆
3.7 / 5
164
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  • Value For Money

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★☆☆☆☆

“items not delivered ”

Written on: 18/05/2012

I ordered plants and was awaiting delivery of the said items. About two weeks later I recieved a message on my answer phone that the had been delivered and refused. I emailed the company for some explaination informing I had not recieved any delivery. They responded advising items delivered and refused. I have emailed again requesting clarification awaiting reply. Meanwhile having to source plants elsewhere… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 07/05/2012

Ordered 3 dahlia tubers, all different varieties, along with other plants in January/February. One of the dahlia stalks was rotten and none of the tubers were labeled but e mailed to let them know along with a photograph of the tuber, expecting that they would simply replace it, it was not expensive. Despite another complaint they insisted that the tuber would grow. It did not, it was never of merchandisable quality. I have complained further and they will refund the cost of all three tubers… Read Full Review

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★★★★★

“Crocus Are The Best ..”

Written on: 01/05/2012 by callumsmum (4 reviews written)

I have used Crocus for many years everything arrives fast in lovely boxes so nothing gets damaged everything healthy .And They may cost a few pennys more sometimes but its well worth paying a bit extra.. Their is nothing bad i can say about them… Read Full Review

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★★☆☆☆

“Good quality plants, poor communication and delivery”

Written on: 12/04/2012

I ordered two time from Crocus. The website is indeed fantastic and the quality of the plants are good. My first delivery of anti cat deterrent Silent Roar, has still not turned up after they ignored the notes in the comment box on delivery. I have asked for a refund, which I am still waiting to hear back for. The second package was £138 worth of plants. I received a phone call from the courier who was outside my door, whereas Crocus did not even advise of a delivery date, let alone a time. I… Read Full Review

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★☆☆☆☆

“Non-existstent customer service”

Written on: 01/04/2012 by Sharbrad (1 review written)

Ordered a couple of water butts a stand and accessories. Parcels arrived labelled 1 of 2 and 2 of 2 which was a water butt and a stand. Clearly only one water butt had been sent. Tried to contact customer services on 6 occasions at various times of the day, always transferred to the order line because no one could be bothered to pick up. Left 2 call back messages, no one bothered to contact me. Managed to finally contact them via email when they, given the information above had the audacity to… Read Full Review

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★☆☆☆☆

“Terrible will take it further trying to write a...”

Written on: 18/03/2012 by JudeOwer (1 review written)

Roses wilted within hours for mothers day !!! Just wait … Read Full Review

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★☆☆☆☆

“Beware if ordering for a special occassion”

Written on: 28/09/2011 by Essgee (1 review written)

Ordered a high cost premium priced bouquet for my wifes birthday.Email arrived straight away saying that "we are on the case." on the day nothing arrived.the telephone line was singularly unhelpful and just wanted you to ring back so that they did not have to be bothered.I sent an email and received an email reply saying we are sorry but it was the fault of our supplier we will refund your money. The whole experience was thoroughly unsatisfactory and anyone ordering for a special occassion… Read Full Review

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★★☆☆☆

“Cannot get through to Customer Services”

Written on: 26/09/2011 by Rosiemaggs (1 review written)

I have an issue with the mower I bought. That's ok as things aren't always right to start with, but it's what happens next that's important. Sadly the Customer Service from Crocus isn't there to follow it up. Over a week later and still no reply to my email, and calls to customer services keep getting 'bounced' to the order line. Even they say that customer services is poor at the moment. I've used Crocus before, but I won't any more… Read Full Review

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★★★★★

“Great plants, fast delivery”

Written on: 03/08/2011 by lanesova (1 review written)

Buying plants from a website or through mail order is tricky. It's like leaving the vegetable shopping to the vagueries of the on-line shop; you don't get to have a good look at the stock and choose the one that is perfect. So I haven't bought plants on line before. However, in this instance, I was looking for a particular plant that I couldn't find locally. The range of plants available through Crocus was good, although not exhaustive. However, I spotted a couple of other plants that I had… Read Full Review

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★★☆☆☆

“I ordered from Crocus via Homebase last year and the...”

Written on: 16/05/2011

I ordered from Crocus via Homebase last year and the service and quality were excellent. Not so this year, my order didn't come from directly from Crocus but from a company called Jersey Plants Direct and their service was dreadful. On the 9th March I ordered Begonias, trailing and upright and Balcony Geraniums. One week later I received a package containing ordinary geraniums a much cheaper variety than ordered - I sent a photograph to customer services and they agreed to send a replacement… Read Full Review

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Guest's Comment

Written on: 23/08/2011

Hi,

Really sorry to hear that you had a bad experience with the bedding plants. We had a problem with the supplier in question and have changed them for the next season.

Hopefully, you will have a much better experience next time.

Kind regards,
Crocus Team

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★★★★★

“Good website, informative and easy to use for purchasing ”

Written on: 09/04/2011

Good website, informative and easy to use for purchasing… Read Full Review

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★★★★★

“Beautiful website with a huge amount of help and...”

Written on: 02/04/2011

Beautiful website with a huge amount of help and advice. My order was due within 2 weeks and I was a little worried due to other reviews regarding the delivery times but my order came within 1 week. Was very well packed and all in good shape (even though the delivery man droped the box off the van). Over all, very please and will be ordering from Crocus again… Read Full Review

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★★★★★

“fantastic service would not hesitate in recomending...”

Written on: 31/03/2011 by margaret ann stoner (1 review written)

fantastic service would not hesitate in recomending them to all my friends ,good plants in nice pots and very good value for money ,always helpfull well packed and on time fab- u- lus… Read Full Review

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★★★★★

“This is the first time I've used Crocus, I've been...”

Written on: 23/03/2011

This is the first time I've used Crocus, I've been very impressed. The plants were delivered within 3 days of placing the order and were all of very good quality. The service team were v adaptable, as I changed my mind twice in 24hrs (!) and they are happy to adjust the order accordingly. They also rang me to tell me they unfortunately couldn't deliver an item, because the stock they had was not of a good enough quality to send out. I liked that....not prepared to send out rubbish so would… Read Full Review

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★★★★★

“I have bought many items over the years and have been...”

Written on: 17/02/2011

I have bought many items over the years and have been very pleased with the quality and overall use of the items. Plants are sometime a bit pricey but always good quality and they have all flourished despite my neglect - sometimes the saying "you get what you pay for" does apply… Read Full Review

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★★★★★

“We have shopped with Crocus over a number of years,...”

Written on: 14/02/2011

We have shopped with Crocus over a number of years, and have always found their speed of response, their packing and despatch and their customer service first class. Anything that was faulty (a rare occurrence) was immediately replaced. The quality of their plants is excellent, and they are hardened off and ready to go in - not always the case with other providers. They are also very charming in correspondence! Five star… Read Full Review

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★★★★★

“Attractive site; nice photos, well written etc. Lovely...”

Written on: 14/02/2011

Attractive site; nice photos, well written etc. Lovely range of interesting products. Delivery is prompt, customer service is good, prices are reasonable.

I enjoy browsing the site, even when I don't need to buy anything!… Read Full Review

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★★★★★

“I am happy to be able to leave feedback for Crocus. I...”

Written on: 13/02/2011 by eilean burgess (1 review written)

I am happy to be able to leave feedback for Crocus. I have had great service and plants which thrive from them. I have purchased gifts for friends and they have been happy recipients!
Well done Crocus… Read Full Review

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★★★★☆

“You have such a superb range of plants ( which is what...”

Written on: 13/02/2011

You have such a superb range of plants ( which is what I mainly use the site for. Have to be careful not to spend too much, but having a one off delivery charge is a HUGE bonus and great incentive.

Everything I have received has been excellently packaged.

Only wish I could come in help with computer update but it's a little too far to travel. Good luck… Read Full Review

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★★★★☆

“High quality plants; good variety. Prompt delivery in...”

Written on: 12/02/2011

High quality plants; good variety. Prompt delivery in very good condition. Easy website with very attractive photos and good information, and suggestions for companion planting. Often they have unusual plants that you can't get in standard garden centres. Good offers… Read Full Review

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