Crocus Reviews - www.crocus.co.uk

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★★★★☆
3.7 / 5
72% of users recommend this
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★★☆☆☆

“flowers delivered ”

Written on: 20/03/2013

Ordered hand tied flowers for Christmas - arrived two days late without water and half dead. Did not last very long. Very disappointed… Read Full Review

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★★★★★

“BEST EVER ONLINE PLANTS”

Written on: 18/03/2013

I have received my first order from Crocus.co.uk this morning and cannot rate the company highly enough. Firstly they arrived well within the timescale I was expecting. All plants were so well packaged and marked up very clearly to ensure they were delivered in excellent condition. The plants I ordered are in great condition and ready for the garden (if only the snow would stop!!). I have ordered from other garden website before and can honestly say this is definitely the best I have dealt… Read Full Review

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★★★★★

“Crocus: as good as a garden centre”

Written on: 05/09/2012

I first used Crocus a few years ago, and I wasn't that impressed with them. However, I am planting up a large flowerbed and wanted a particular grass that I could only find on their site, so I thought I would give them another go. The plants were ordered three days ago, and they arrived this morning. Unlike some other companies, these are full sized plants not tiny plants to grow on, and they all arrived in great condition. In the past I ordered plants from other much cheaper online… Read Full Review

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Andykenny86's Comment

Written on: 05/09/2012

what was the 'particluar grass' that you could only find on their website?

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Sueinessex's Comment

Written on: 06/09/2012

The grass I wanted was Molinia caerulea subsp. Heidebraut, which I am sure must be for sale elsewhere, but I contacted a couple of places I found on the RHS plant finder, and they were out of stock. Crocus were selling large plants for under £5 . It is a fabulous grass, wonderful colour and the three plants I purchased even had some 'flowers' on them.

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★☆☆☆☆

“Ignored Delivery instruction, ambiguity on delivery ”

Written on: 04/09/2012

Ordered a plant with crocus. took 4 days to arrive, note stated 'within 2-3 days'. When queried, they advised that their courier does not operate on Saturdays, which is fair enough, but this is not made explicit at any stage of the ordering process, nor on the website so far as I can see. All they need to do to remove this ambiguity is change the wording to 'within 2-3 working days'. Second point, delivery instruction completely ignored, negating the whole purpose of it. Asked for the package… Read Full Review

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1Katya's Comment

Written on: 08/09/2012

I don't want vouchers either for poor goods or service - & they never include postage - but seem more like a marketing incentive to buy again. I addressed the problems I had with this company to director level, but they didn't take the time to reply to me personally, which somewhat surprised me, nor did they address the issues I made about abysmal plants etc. I doubt if I will buy from this company again, and as you say there are many alternatives out there. At least your plant was alive!

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Crocuscustomerservices's Comment

Written on: 26/09/2012

Good morning

We're very sorry to hear that your recent shopping experience with us wasn't a positive one. Please e-mail customerservices@crocus.co.uk with your order details (please mark the e-mail for my attention), and we'd be happy to refund your delivery charge by way of apology.

Best Regards

Jo
Team Leader
Customer Services - Crocus.co.uk



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★☆☆☆☆

“Telegraph garden shop - beware”

Written on: 04/09/2012

I made a purchase though the Telegraph Garden Shop who, as I understand it and as far as I can tell, use Crocus as their supplier. I ordered a ‘wedding cake tree’ which arrived late, dry, wilting, and with brown leaves and huge insect bites out of the foliage. It was also very small. It was not fit for sale. Needless to say, I won’t be using either company in the future… Read Full Review

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1Katya's Comment

Written on: 08/09/2012

Think Telegraph and Crocus are one and the same ...

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Crocuscustomerservices's Comment

Written on: 26/09/2012

Good morning

We're very sorry to read your comments. Please could you e-mail us: customerservices@crocus.co.uk with your Telegraph order number (please mark the e-mail for my attention) and I'd be happy to look into this for you.

Best Regards

Jo
Team Leader
Customer Services - Crocus.co.uk

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★☆☆☆☆

“Purchased some fruit bushes from their website. Box...”

Written on: 06/07/2012

Purchased some fruit bushes from their website. Box arrived well packaged. Unfortunately upon opening fruit flies took over our flat. Plants were in terrible condition with what appeared to be white bug casings on the leaves which were in the process of curling up and dying. I did receive a refund however though no offer of healthy replacements was made I would not have taken the chance… Read Full Review

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★☆☆☆☆

“poor plants”

Written on: 22/06/2012 by gclark (1 review written)

Having ordered erigeron kavinskianus the plant arrived wirh more dead flowers than live ones Contacted crocus with complaint another one was sent but it was much worse than first one . I will not order from crocus again and would not recommend them to anyone… Read Full Review

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★☆☆☆☆

“Extremely poor customer service .”

Written on: 17/06/2012

I have an missing item on my order and calls to the customer services hotline are always diverted to the order line instead. Still no response from customer services even after I have left several messages and sent 2 emails. I would give no star if there is a such an option. I will not recommend anyone to use this website. … Read Full Review

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★★★☆☆

“WHAT HAS HAPPENED TO CROCUS? RESTING ON ITS LAURELS?”

Written on: 16/06/2012 by 1katya (9 reviews written)

I usually buy from Crocus when I want some very specific quality plants and am prepared to spend a bit more than usual. I have bought lovely garden pots from them in the past as well, and received excellent Customer Service with notification of delivery dates. Not this year though. What has happened to Crocus? I had to chase up on the order to get it delivered, and Customer Services were in fact very helpful and refunded on two plants without question, although I sent photos of the pathetic… Read Full Review

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1Katya's Response to 1katya's Review

Written on: 15/07/2012

Just to add to this review, the Verbascum 'Blue Lagoon" is not dead: it didn't stand a chance. I bought is now dead. No-one in the upper echelons of this Company can tell me why inferior plants were sent out in the first place.

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★☆☆☆☆

“dreadful”

Written on: 15/06/2012

Have used Crocus for many years, always have had lovely plants. Chose to pay the extra this year for my veggies. Should have arrived in May, some arrived in early April - in a dreadful state. Some didn't even have any roots. I have to say, that these were quickly replaced - but with more poor quality plants. the second part of my order did not arrive when it should have done. So contacted Crocus, to be told that it was nothing to do with them, as the plants come from a direct supplier - though… Read Full Review

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★☆☆☆☆

“Dreadful customer service”

Written on: 08/06/2012 by apricey (1 review written)

the site and selection is great but the customer service is appalling. It takes days for them to respond to emails and the calls to customer service are redirected to the order line. The delivery is inflexible and they give you no notice (despite asking repeatedly for an update on when the goods would arrive). They also managed to loose one of the two boxes in the consignment. seriously, it's not worth the bother of using them (don't be fooled by the nice website like i was!). I will NEVER use… Read Full Review

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★☆☆☆☆

“damaged plants and unavailble customer services”

Written on: 30/05/2012

I ordered several plants via RHS website, the fist batch arrived damaged, I called customer services to complain, unable to speak to anyone - it's now 5 days. I have instructed them to cancel the rest of my order....as I can't have this hassle again. who knows what is happening, will do a charge back at the bank and never order through them again - or the RHS website as it is Crocus.co.uk your actually dealing with. Disasterous - shop local I say… Read Full Review

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★☆☆☆☆

“items not delivered ”

Written on: 18/05/2012

I ordered plants and was awaiting delivery of the said items. About two weeks later I recieved a message on my answer phone that the had been delivered and refused. I emailed the company for some explaination informing I had not recieved any delivery. They responded advising items delivered and refused. I have emailed again requesting clarification awaiting reply. Meanwhile having to source plants elsewhere… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 07/05/2012

Ordered 3 dahlia tubers, all different varieties, along with other plants in January/February. One of the dahlia stalks was rotten and none of the tubers were labeled but e mailed to let them know along with a photograph of the tuber, expecting that they would simply replace it, it was not expensive. Despite another complaint they insisted that the tuber would grow. It did not, it was never of merchandisable quality. I have complained further and they will refund the cost of all three tubers… Read Full Review

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★★★★★

“Crocus Are The Best ..”

Written on: 01/05/2012 by callumsmum (4 reviews written)

I have used Crocus for many years everything arrives fast in lovely boxes so nothing gets damaged everything healthy .And They may cost a few pennys more sometimes but its well worth paying a bit extra.. Their is nothing bad i can say about them… Read Full Review

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★★☆☆☆

“Good quality plants, poor communication and delivery”

Written on: 12/04/2012

I ordered two time from Crocus. The website is indeed fantastic and the quality of the plants are good. My first delivery of anti cat deterrent Silent Roar, has still not turned up after they ignored the notes in the comment box on delivery. I have asked for a refund, which I am still waiting to hear back for. The second package was £138 worth of plants. I received a phone call from the courier who was outside my door, whereas Crocus did not even advise of a delivery date, let alone a time. I… Read Full Review

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★☆☆☆☆

“Non-existstent customer service”

Written on: 01/04/2012 by Sharbrad (1 review written)

Ordered a couple of water butts a stand and accessories. Parcels arrived labelled 1 of 2 and 2 of 2 which was a water butt and a stand. Clearly only one water butt had been sent. Tried to contact customer services on 6 occasions at various times of the day, always transferred to the order line because no one could be bothered to pick up. Left 2 call back messages, no one bothered to contact me. Managed to finally contact them via email when they, given the information above had the audacity to… Read Full Review

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★☆☆☆☆

“Terrible will take it further trying to write a...”

Written on: 18/03/2012 by JudeOwer (1 review written)

Roses wilted within hours for mothers day !!! Just wait … Read Full Review

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★☆☆☆☆

“Beware if ordering for a special occassion”

Written on: 28/09/2011 by Essgee (1 review written)

Ordered a high cost premium priced bouquet for my wifes birthday.Email arrived straight away saying that "we are on the case." on the day nothing arrived.the telephone line was singularly unhelpful and just wanted you to ring back so that they did not have to be bothered.I sent an email and received an email reply saying we are sorry but it was the fault of our supplier we will refund your money. The whole experience was thoroughly unsatisfactory and anyone ordering for a special occassion… Read Full Review

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★★☆☆☆

“Cannot get through to Customer Services”

Written on: 26/09/2011 by Rosiemaggs (1 review written)

I have an issue with the mower I bought. That's ok as things aren't always right to start with, but it's what happens next that's important. Sadly the Customer Service from Crocus isn't there to follow it up. Over a week later and still no reply to my email, and calls to customer services keep getting 'bounced' to the order line. Even they say that customer services is poor at the moment. I've used Crocus before, but I won't any more… Read Full Review

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