Appliance World Reviews - www.appliance-world.co.uk

★★★★☆
4.3 / 5
86% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Appliance World - www.appliance-world.co.uk
Appliance World - www.appliance-world.co.uk
Appliance World - www.appliance-world.co.uk
Appliance World - www.appliance-world.co.uk
Appliance World - www.appliance-world.co.uk

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★★★★★

“Amazing service. Cheapest price available. Extrememly...”

Written on: 02/04/2011

Amazing service. Cheapest price available. Extrememly highly recommended. Superb delivery time was offered, which no other company was willing to consider. The oven arrived bang on time. I will most certainly use them again and urge other people to do the same because they did the best job for a lower price - and that is worth suporting… Read Full Review

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★★★★★

“I dealt with Gavin and Anthony both of whom were very...”

Written on: 30/03/2011

I dealt with Gavin and Anthony both of whom were very professional and helpful and Gavin gave me further discount on my bulk purchases. Anthony phoned me back within 5 minutes when I had a query on the finish of an appliance I had ordered and contacted Bosch whilst I was on the phone to check that it matched all my others. The customer service from him was better than I have found in any high street store and he did it with such enthusiasm. If his manager is reading this give him a pay… Read Full Review

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★★★★★

“Rob and the team at Appliance World provided fantastic...”

Written on: 29/03/2011

Rob and the team at Appliance World provided fantastic customer service. When we had concerns about the colour of the oven delivered to us, Rob took the time to review the photos we sent and speak to the manufacturer on our behalf to address the problem. I was very impressed and would definitely purchase products from them in future… Read Full Review

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★★★★★

“I have been thoroughly impressed with...”

Written on: 29/03/2011

I have been thoroughly impressed with appliance-world.co.uk from the start of 'surfing' right through to ordering the end product. Their prices are cheaper than most other sites on the net that I checked out for large electrical kitchen appliances and their customer service is second to none. I was dealing with Debbie who answered all my email queries promptly and who was very professional in handling my telephone booking. My delivery answer above states 'Still Waiting', because the goods… Read Full Review

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★★★★★

“I spoke to Anthony and he was by far the nicest, most...”

Written on: 28/03/2011

I spoke to Anthony and he was by far the nicest, most helpful person I have ever come across when placing an order over the phone - and not in an annoying cheessy way either, just very normal and down to earth… Read Full Review

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★★★★★

“ I would highly recommend this company. After ordering...”

Written on: 25/03/2011 by Stephennorman1 (1 review written)

I would highly recommend this company. After ordering and receiving a number of appliances we found on installation that one was not working properly. Unlike some major stores I will not mention but we all know the store was unbelievable helpful and instead of just telling me to contact the manufacture they sorted it all out. Just what you need when something goes wrong.
And if that wasn't enough no one else even on the net came close to the price they were selling the goods for, although I… Read Full Review

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★★★★★

“We are delighted with the ordering process and prompt...”

Written on: 25/03/2011

We are delighted with the ordering process and prompt delivery of the dish washer and fridge. Very competative prices. Would use them again… Read Full Review

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★★★★☆

“One of our products arrived with a defect in the...”

Written on: 24/03/2011

One of our products arrived with a defect in the facia, obviously sent from the manufacturer in this condition. We contacted Appliance World via their customer service e-mail, however no response to this, would appear to be lost in cyber space. Therefore after a few days we contacted them via the telephone and spoke to a very helpful lady. She gave us her direct email address to resend the original email and said leave it with her. The next day a representative from the repair company… Read Full Review

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★★★★☆

“Good Customer service taken the whole experience into...”

Written on: 23/03/2011

Good Customer service taken the whole experience into consideration overall they are very good!Very helpful and polite.It was my first time from shopping from Appliance world and they where very fast on delivery… Read Full Review

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★★★★★

“Needed a new integrated freezer adn found one on line...”

Written on: 23/03/2011

Needed a new integrated freezer adn found one on line in comet for £400. Checked appliance world and got it for £250!!
In terms of delivery they advised that delivery was between 7am and 1 pm. Upon confirmation I asked for a phone call as to estimated time of delivery the day before.
They were true to their word and called to say it would be delivered between 7am and 7.30am and it was!!!! Excellent service and great price I would use again… Read Full Review

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★★★★★

“Excellent customer service, delivery faster than expected!”

Written on: 22/03/2011

Excellent customer service, delivery faster than expected!… Read Full Review

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★☆☆☆☆

“Ordered a Siemens dishwasher and our money was taken...”

Written on: 17/03/2011

Ordered a Siemens dishwasher and our money was taken immediately so assumed all was well. 10 days later they rang to say the model we ordered was not available and could not offer any Siemens alternative! We cancelled our order. Very poor communication and customer service, will not be using again!… Read Full Review

Josephaw's Comment

Written on: 17/03/2011

Dear Sir,
<br/>
<br/>Firstly, we are disappointed to hear that you feel let down by our service. Let me assure you that we endeavour to make sure that our customer service and product availability is first class and will actively encourage customer feedback in order to continually review and improve this.
<br/>
<br/>Unfortunately, on occasions such as this when the item is not in stock in our warehouse, we order direct from the manufacturer and will advise the customer of this.
<br/>
<br/>In this instance, it took the supplier 10 days to notify us that the product was discontinued and therefore unavailable. A replacement would only have become available several weeks after your order, which we communicated to you and you chose the cancel the order. When you requested a full refund, we did so immediately.
<br/>
<br/>Once again, we are extremely sorry that you feel dissatisfied and can only hope you would consider us in the future for any kitchen appliances. If you have any further concerns or queries then please do not hesitate to contact Lydia, the customer services manager, on 0844 493 2525 or email service@appliance-world.co.uk
<br/>
<br/>Many thanks & best regards,
<br/>
<br/>Jordan
<br/>Customer Care
<br/>

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★★★★★

“I was a bit concerned about using a less well known...”

Written on: 15/03/2011

I was a bit concerned about using a less well known internet company for my kitchen appliances but the quote I was given combined with the excellent customer service made up my mind.
All appliances arrived when promised, with excellent communications before hand.
All round, I'm delighted and glad I took the punt… Read Full Review

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★★★★☆

“This is the second big purchase from this company and...”

Written on: 15/03/2011

This is the second big purchase from this company and they have great customer service and price. Recommended for any kitchen appliances!… Read Full Review

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★★★★★

“Very quick responsive service, would recommend, look...”

Written on: 13/03/2011

Very quick responsive service, would recommend, look out for discount deals. Value for money excellent… Read Full Review

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★★★★★

“Hugely tolerant and helpful sales people who took...”

Written on: 10/03/2011 by JoHopkins (1 review written)

Hugely tolerant and helpful sales people who took changes to my order in their stride! Special commendation to Sharon and Debbie. Would definitely recommend them… Read Full Review

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★★★★★

“Brilliant service, ordered on Thursday, arrived at...”

Written on: 24/02/2011 by Dimelow (1 review written)

Brilliant service, ordered on Thursday, arrived at depot on Friday, delivered on Wednesday. Sharon Attwood & Rob Stevens were both very helpful in the speedy delivery of my order. The hob is now installed and we are very pleased with the facilities which have all been tested and/or used. Thank you Appliance World & your staff… Read Full Review

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★★★★★

“I purchased 4 kitchen appliances from Appliance World...”

Written on: 17/02/2011

I purchased 4 kitchen appliances from Appliance World and cannot fault their service. The delivery was a couple of weeks later than expected (initial time estimate was three weeks), but given the snow in the weeks around Christmas this was understandable. The customer service was excellent, they were very helpful on the phone, provided email updates and were prepared to deliver stock when it arrived rather than waiting for all of the items to be in stock until delivering. Even when there was a… Read Full Review

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★★★★★

“I purchased 5 Neff kitchen appliances from Appliance...”

Written on: 10/02/2011

I purchased 5 Neff kitchen appliances from Appliance World and cannot fault both their service on line and on telephone and particularly their after delivery/sales service. Staff were great, prices were fantastic and delivery was on time. Two of my appliances unfortunately had faults with them, (not Appliance World's fault), but Appliance World handled this matter directly for me, and one of my appliances was replaced with a new one. They also arranged for a new part for the other appliance.You… Read Full Review

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★★★★★

“ ”

Written on: 10/02/2011


Spoke to Sharon and Gavin on the telephone several times, each time was very helpful. Sharons knowledge of the items I needed was extemly good and helped me to deside what I wanted. The delivery was as arranged, and the driver very polite. I would recommend the company to friends and family… Read Full Review

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