Appliance World Reviews - www.appliance-world.co.uk

★★★★☆
4.3 / 5
86% of users recommend this
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Appliance World - www.appliance-world.co.uk
Appliance World - www.appliance-world.co.uk
Appliance World - www.appliance-world.co.uk
Appliance World - www.appliance-world.co.uk
Appliance World - www.appliance-world.co.uk

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★☆☆☆☆

“BEWARE! Ordered a month ago and still waiting for delivery”

Written on: 12/12/2011 by annabelterry (1 review written)

I ordered an electric oven a month ago to feed my family. The money was promptly taken, however we are still waiting for delivery. There may be cheaper deals on this site but now I realise the true cost of ordering from a cheaper company. I would definitely have paid more to receive the order more quickly. We were only sent an 'update' on delivery a month after purchase. After calling I was not given the opportunity to speak to anyone in charge but just had a young girl repeating the same… Read Full Review

Applianceworlduk's Response to annabelterry's Review

Written on: 14/12/2011

Dear Annabel

Firstly, please let me express my disappointment to learn of your experience with Appliance World. I'd like to apologise that your appliance was not delivered within a satisfactory time scale and that you were only updated a month after purchase.

At the time of ordering, we did state that item was on order with our supplier and quoted you a delivery time of 10-14 working days.

Unfortunately, we can't supply exact delivery dates before receiving the item into our warehouse as this risks letting the customer down if we in turn are let down by our supplier; we feel it's important to be safe rather than sorry.

We do not discriminate against any customer. However, as you correctly pointed out, our drivers are not simply insured to help carry appliances up any stairs. We are open about this and state it within the terms and conditions which all customers must accept before placing an order online and in the order acknowledgement too.

Also, if the item is on order with our supplier, customers have the option to pay a 10% deposit up front to secure the order and then pay the remaining balance with delivery.

We have placed your order onto a saturday delivery at no extra cost which is not normally possible at this busy time of year - however we are doing our best to fulfil all orders.

However, please let me offer my apologies for the service you have received and hope that you would consider ordering from us in the future. If you have any further queries, please do not hesitate to contact Lydia, our Customer Services Manager, on 0844 493 2525.

Kind regards,

Jordan.

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★★★★★

“Got let down by Comet, So Glad !!, Saved £200 Here ! ”

Written on: 09/12/2011 by Rich67 (1 review written)

Initially we had ordered a washing machine through Comet, arranged delivery for a weeks time, booked the day off as the delivery was between 8.00am and 6.00pm. The appliance never turned up, when I rang the store I was told that it was out of stock and would be another four weeks. Great a wasted day off and no one had even bothered to tell me it would,nt even be turning up. So another wasted 20 mile drive to the store for a refund.. I sat down and scoured the internet for companies who looked… Read Full Review

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★★★★★

“Why you should use this company.”

Written on: 22/11/2011

I live in France and have had to equip a kitchen in a property I have just purchased in Essex, England. I carried out considerable research to get a good deal and just as importantly,to find a company who would do exactly as they promised. I had the pleasure to speak to a lovely lady called Sharon who was on the sales team at Appliance World. Having explained that I was only going to be in Essex for a few days, she assured me that the company would stay in touch throughout the ordering/delivery… Read Full Review

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★★★★★

“Neff oven & fantastic customer service”

Written on: 08/11/2011

We would like to say thank you to Gavin and Rob at the Swindon store for outstanding customer service in assisting us in purchasing a Neff oven. Rob in particular had outstanding product knowledge, without which we would have ended paying more money for a lesser product. This is the 2nd item purchased from Appliance World and will definitely not be the last. Outstanding service, friendly atmosphere and first class product advice. Thank you. … Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 02/11/2011 by lucyrodgers (1 review written)

Not sure how this company received the reviews on this site. From the start service has been appalling. No communication/unanswered emails and phone calls. Two weeks after the order we are still waiting for our oven which has delayed our kitchen fitter. All out other materials were delivered within days… Read Full Review

Applianceworlduk's Response to lucyrodgers's Review

Written on: 02/11/2011

Dear Ms Rodgers,

Firstly let me apologise that you feel you had cause to write a negative review. It is our mission to ensure that each and every customer receives first class customer service & we are sincerely sorry that you feel that this was not the case.

When you placed the order, we quoted you 10-14 working days for delivery as the oven was out of stock at our warehouse. We were given an estimated date of delivery of the 28th October which was not met by our supplier although we are hoping to receive it by the end of this week.

We appreciate that you would have preferred to take delivery of the oven sooner than the quoted 10-14 day delivery period and understand your decision to cancel the order despite being offered an alternative oven from stock. However, if you are unable to source the item elsewhere, we would be delighted to assist in any way possible.

If you have any other concerns or queries, please do not hesitate to contact our Customer Care manager Lydia on 0844 493 2525.

Many thanks for your time & kind regards,

Jordan
Customer Care

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★★★★★

“Superb Service In Every Respect.”

Written on: 01/11/2011 by mayour (1 review written)

Reviewed kitchen appliances on-line. Phoned Appliance World to discuss possible purchase. Very helpful customer service staff. Prices as advertised and significantly lower than other suppliers - discount offered for multiple order. Delivery on time and well organised - clean vehicle and caring delivery guys. Small problem with one appliance after a few weeks but after sales service superb. Problem resolved quickly and efficiently. I would definitely recommend Appliance World for their… Read Full Review

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★★★★★

“Delivery of cooker hob”

Written on: 26/10/2011 by antheahill1 (1 review written)

Really good, when we had a problem, it was replaced within 24 hours. The delivery guys were superb, I like the way they open the box and photograph the contents(covers both the consumer and the supplier), never come across that before! A Hill … Read Full Review

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★★★★★

“All round 1st class service ”

Written on: 24/10/2011 by KarenBatten (1 review written)

From the very first phone call our dealings with Appliance World have been first class. We needed 5 appliances for our about to be refitted kitchen and Jessica gave us the quote over the phone, explained what deposit would be due if we decided to proceed, when the balance would be due etc. As she promised she followed this all up with the details in an e-mail. When we ordered the goods the Bosch ovens were out of stock but we were given an expected date about 3 weeks later which wasn't a… Read Full Review

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★★★★★

“Fantastic Face to Face Customer Service As Well”

Written on: 13/10/2011 by Annalee (1 review written)

We were looking for a full set of appliances for a new kitchen, and as we are local to the Appliance World showroom, we dropped in to see what they had. All our options were explained in detail and we actually accepted the recomendations that we were given, even though it wasnt what we actually thought we wanted. We purchased various De Dietrich cooking items and Bosch for everything else. The items were kept for us until we could accept the delivery, which was very, very useful. We are… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 09/09/2011 by izzymb (1 review written)

From the start of the order process the customer service I received was exemplary. The price was by far the cheapest I could find on the Internet. Speedy delivery, courier company were also fab, phoned half hour before delivery and on arrival were polite and courteous. I absolutely love the hob, it is easy to operate and has a timer on each cooking area which is an absolute boon. Appliance World contacted me by email a few weeks after the purchase to ensure I registered the product with De… Read Full Review

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★★★★★

“fantastic company”

Written on: 02/09/2011

brilliant service ordered hotpoint dishwasher, was delivered on time even up to the time stated, was nervous to order on internet,but after speaking to them they put my mind at ease,i will be buying all of my appliances from this company.i have ordered my hotpoint washing machine from them and will be ordering fridge freezer too, cheaper than the high street and web sites even the delivery man was great,would recommend to anyone,i wish to thank the staff,and just to say ALWAYS READ THE REVEIWS… Read Full Review

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★★★★★

“Quite Simply the Best Place to Go For Appliances”

Written on: 25/08/2011 by HarrisMan (5 reviews written)

I ordered a dishwasher and an extractor chimney from appliance-world. Both were at a very good price and both arrived promptly. When I discovered that the chimney had been slightly damaged in transit (although the packaging showed no signs of this) appliance-world could not have been more helpful or efficient in sending a replacement. I have been delighted by the courtesy, efficiency, price and service, and recommend appliance-world without any reservation… Read Full Review

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★★★★★

“BEST APPLIANCE SHOP ON THE INTERNET!”

Written on: 23/08/2011 by cattycat (1 review written)

An excellent service throughout. Kept us informed, best price, quick delivery and on time. They are pleasant and informative on the 'phone, too, and ring/email you back when they say they will. A special mention has to go to Lydia, Customer Service Manager, who actually registered our appliance for the guarantee herself - we had forgotten to do this. So, instead of the standard 1yr guarantee, thanks to Lydia, we now have a full 5yr guarantee! We would certainly shop there again. Besides… Read Full Review

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★★★★★

“EVERYTHING RIGHT, NOTHING WRONG”

Written on: 23/08/2011 by martinbr (1 review written)

APPLIANCE WORLD HAS DELIVERED OUTSTANDING PERFORMANCE IN ALL RESPECTS. WHEN ORDERING, I MADE A MISTAKE BY ORDERING A FREESTANDING DISHWASER, INSTEAD OF A BUILT-IN. THEY WERE EXTREMELY HELPFUL IN EXCHANGING IT, EVEN SUGGESTING A LESS EXPENSIVE MODEL WHICH SAVED US MORE THAN £100. VERY COURTEOUS, VERY PROFESSIONAL AND A PLEASEURE TO DEAL WITH. I WOULD HIGHLY RECOMMEND THEM FOR THEIR EXPERTISE, HELP AND COMPETITIVENESS… Read Full Review

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★★★★★

“Everyone was very helpful from start to finish.”

Written on: 21/08/2011 by LizzieWhite (1 review written)

This is our first experience of buying so many large electrical appliances [7] in one go and we are so pleased to have chosen your helpful Company. There was a small problem with the Dishwasher but this was quickly resolved. We hope to do business with you again and would certainly recommend you to our wide circle of friends. Many thanks to Rob, Gavin and Sharon for all their help and advice… Read Full Review

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★★★★★

“First Class Service from First Class Supplier”

Written on: 16/08/2011 by mastersplinter (1 review written)

Just wanted to say what a great service from this company, from start of order up to delivery, great communication at all times, a very pleasent experience. Can highly recommend to other potential customers… Read Full Review

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★★★★★

“Good Customer Service”

Written on: 09/08/2011

They gave good prices and were happy to give small discounts for buying more than one item. Had to wait for items to come into stock but then they were dispatched quickly. Communication was good by email. Very pleased that they were able to assist after purchase by forwarding on the relevant installation diagrams. Overall would be happy to recommend Appliance World and will use them again… Read Full Review

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★★★★★

“Multiple mixed manufacturer items delivered on time...”

Written on: 20/07/2011 by theradioactivekid (2 reviews written)

We were having a complete rebuild of our kitchen, which can be stressful: co-ordinating tradesmen, how you are going to eat, where you are going to store everything etc; add to that the worry that possibly you might be paying builders to sit on their hands if the white goods deliveries don't come on time. Fortunately I discovered Appliance World. My wife wanted to get everything from John Lewis, because they do appear to be very customer focused; but I found everything we wanted (Rangemaster… Read Full Review

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★★★★★

“Bought a set of Neff kitchen appliances hobb/oven etc...”

Written on: 12/07/2011 by roger99 (1 review written)

Bought a set of Neff kitchen appliances hobb/oven etc and washing machine. Great service which coped well with our requirement to deliver to our cottage in Devon. Good price made even better by the quantity discount and free delivery. All staff very helpful and frendly especially Gavin the sales person who sorted all our queries with no problems … Read Full Review

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★★★★★

“I bought these fans last year i have now bought one...”

Written on: 01/07/2011 by ewclondon (1 review written)

My old fan was noisy, so i telephoned appliance world last year they told me the fans were quiet. They are quiet and if your hot in the night you don't have to get up just turn them on with the remote or turn them of by remote if you are cool enough, they also have a timer so they will shut off automatically. I cant recommend these fans enough and this site has them the cheapest. There is nothing bad i can say about these fans they are wonderful… Read Full Review

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