Written on: 01/06/2011
Very helpful service, especially when one item was out of stock at Miele (not appliance world fault!) and we needed it by Christmas day. They arranged for us to pick up direct from Miele and Christmas lunch was saved! Everything else that was ordered arrived promptly on the promised date. Really excellent company - highly recommended… Read Full Review
Written on: 30/05/2011 by wbuckland (1 review written)
I received a fridge earlier this year but unfortunately did not open & check the item as i did not intend on fitting for some time, thinking it was best kept wrapped. When i did open the box, which showed very little signs of damage, it was a disaster. Almost every part of the fridge was damaged which could only have happened through a mojor impact during it's transit proceedure. I was aware that i had not followed the terms & conditions set out on the sales invoice but called Appliance World… Read Full Review
Written on: 18/05/2011
The ordering process was really straightforward. I used both email and phone and always had a friendly, professional response.Delivery was on time and very efficient.A couple of the appliances weren't in stock.I was kept informed and offered a refund without having to ask. The money was refunded quickly… Read Full Review
Written on: 14/05/2011 by rickwillis (4 reviews written)
Cheapest on the Net, top comms, emailed me reagrding my delivery requests, and rang me 30 mins before delivery (nice bloke too!). Absolutely top. Will use again & recommend… Read Full Review
Written on: 06/05/2011
Helpful and informative staff, kept us informed of availability and delivery, would recommend friends to use you. We will need a small electric cooker in a week or so, so will be in touch… Read Full Review
Written on: 05/05/2011
Great company to buy from.
Great service and very helpful staff.
Over all there 2nd to none on some out there.
Did not take the money till given delivery date.
Also I was going to have it delivered to work, they phoned the day befor to say i would get delivery between 7 & 7.30 am.
So they changed delivery to my home… Read Full Review
Written on: 04/05/2011
Had massive time constraints on obtaining Range cooker, Dishwasher, Tumble drier and cooker hood.
Spoke to salesman who was very helpful, and when I got a call from head office saying that one element of the order was being held up by the manufacturer Spoke to Lydia who was able to help and give assurances that it would be delivered a little late but within the time horizon I needed.Was asked if I wanted the main part of the order delivered first with the late item to come later (or any… Read Full Review
Written on: 04/05/2011
I have been dealing mostly with Lydia at Appliance-World but have found all the staff very professional and helpful. When Lydia was on holiday my email to her was immediately picked up by Sharon who rang to give me an update on my order. I cannot praise the staff of this company enough, they are a pleasure to deal with and I have no hesitation whatsoever in recommending them to friends and family. I will certainly use them again in the future… Read Full Review
Written on: 03/05/2011
Absolutely excellent Service. No hesitation about repeat use and recommendation.
Jessica was superb… Read Full Review
Written on: 25/04/2011
Dishwasher was delivered within 24 hours of placing order. Flexible to my delivery needs unlike some websites - I didn't need to take any time off work. I was kept up to date on progress of my order throughout. Very good price, great service, friendly and helpful delivery driver, pleasure to deal with. Would definitely shop with Appliance World again… Read Full Review
Written on: 21/04/2011 by Tony F1 (1 review written)
This company is a pleasure to deal with. I made contact with a polite and courteous young man called Anthony, he was very knowledgeable and helpful throughout the order and delivery process.
My initial appliance requirement was all in stock, a delivery date (within 7 days) was confirmed, order confirmation and delivery date & time emails were received. The order was delivered on time by a polite and helpful operative.
This service was so good that I subsequently ordered the remainder of my… Read Full Review
Written on: 12/04/2011
Just had a new house built and so we've been buying lots of stuff. These guys were the best. First class.Slight delay in getting a refund on one item but everything else went like clockwork. And they gave us an extra discount because we were buying several items at the same time.
Knocked the socks off many larger and better known firms in terms of price and service… Read Full Review
Written on: 12/04/2011
Very helpful and efficient service. The delivery man was very courteous and helpful… Read Full Review
Written on: 11/04/2011
It was a pleasure to deal with Appliance World, and especially Rob Stephens, who was courteous, knowledgeable and professional throughout. As a returning customer, I was able to obtain a further discount on their website prices. Delivery was very prompt, and the goods arrived in perfect condition and at the time agreed. I would certainly recommed Appliance World - I will definitely be using them again!… Read Full Review
Written on: 06/04/2011 by gulen (1 review written)
helpful service goods were available for collection… Read Full Review
Written on: 03/04/2011 by linpet2000 (1 review written)
From the first contact ( website, then phone, communication with this company was excellent. They advised me of a 3 week delivery and offered a more than substantial discount on high street prices. I was then delighted to receive 3 emails informing me of early delivery of item, when it was convenient to deliver and finally a 5 hour window when they would deliver. On sending a email to them after delivery, I received an almost immediate response. The company is certainly alert to customer… Read Full Review
Written on: 02/04/2011
Amazing service. Cheapest price available. Extrememly highly recommended. Superb delivery time was offered, which no other company was willing to consider. The oven arrived bang on time. I will most certainly use them again and urge other people to do the same because they did the best job for a lower price - and that is worth suporting… Read Full Review
Written on: 30/03/2011
I dealt with Gavin and Anthony both of whom were very professional and helpful and Gavin gave me further discount on my bulk purchases. Anthony phoned me back within 5 minutes when I had a query on the finish of an appliance I had ordered and contacted Bosch whilst I was on the phone to check that it matched all my others. The customer service from him was better than I have found in any high street store and he did it with such enthusiasm. If his manager is reading this give him a pay… Read Full Review
Written on: 29/03/2011
Rob and the team at Appliance World provided fantastic customer service. When we had concerns about the colour of the oven delivered to us, Rob took the time to review the photos we sent and speak to the manufacturer on our behalf to address the problem. I was very impressed and would definitely purchase products from them in future… Read Full Review
Written on: 29/03/2011
I have been thoroughly impressed with appliance-world.co.uk from the start of 'surfing' right through to ordering the end product. Their prices are cheaper than most other sites on the net that I checked out for large electrical kitchen appliances and their customer service is second to none. I was dealing with Debbie who answered all my email queries promptly and who was very professional in handling my telephone booking. My delivery answer above states 'Still Waiting', because the goods… Read Full Review
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