Appliance World Reviews - www.appliance-world.co.uk

★★★★☆
4.3 / 5
86% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Appliance World - www.appliance-world.co.uk
Appliance World - www.appliance-world.co.uk
Appliance World - www.appliance-world.co.uk
Appliance World - www.appliance-world.co.uk
Appliance World - www.appliance-world.co.uk

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★★★★★

“A1 supplier”

Written on: 14/11/2012

Good customer service, with excellent communication. Kept updated on product delivery which arrived during the times they said, would I use again YES!… Read Full Review

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★☆☆☆☆

“Appliance world -time wasters”

Written on: 07/11/2012 by aniretak (2 reviews written)

I have ordered all my kitchen appliances from Appliance world. After waiting for 3 weeks and numerous phone calls, I have been told that 1 product is not in stock. I went out, bought this product and asked them to deliver the rest. I was than told that they will deliver in 2 weeks and that since only 1 man delivers I need to make sure someone is there to help the driver - another favour I needed to ask my friends....What a joke! Got a refund and went to appliances online. What a difference!… Read Full Review

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★★★★★

“WHY SHOP ANYWHERE ELSE”

Written on: 03/09/2012

WENT INTO APPLIANCE WORLD TO BUY A FRIDGE FREEZER WITHIN 20 MINUTES I GOT THE HOTPOINT MODEL I WANTED CHEAPER THAN ANY OF THE BIGGER APPLIANCE STORES. I HAD ALREADY SHOPPED ELSEWHERE AND IT WAS DEARER AND I WOULD HAVE HAD TO WAIT 3 WEEKS FOR DELIVERY. AT APPLIANCE WORLD IT WAS FREE NEXT DAY DELIVERY AND THEY TOOK THE OLD ONE AWAY FREE OF CHARGE. DEFINATELY RECOMMEND THEM… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 18/07/2012 by marni (2 reviews written)

Placed an order for a washing machine did not say on the site when purchased out of stock told to wait for delivery so I did for 3 weeks and after a no of phone calls was told hotpoint have a manufacturing problem looks like to me this company tries to hold on to your money for as long as possible.I have asked for a refund which I am still waiting on trust me dont waste your time with this company… Read Full Review

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★★★★★

“Excellent aftercare”

Written on: 09/07/2012

We bought a Neff oven and hob recently. When our plumber opened up the hob there was a slight defect on the top. I rang appliance world and they arranged for an engineer to come out. He came within the week, brough a replacement part and fixed the problem straight away, no quibbles. Would definately use them again… Read Full Review

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★★★★★

“Excellent Service, Excellent Products”

Written on: 29/06/2012 by LeeTre (1 review written)

We have recently completed a new extension to our home that includes a fabulous kitchen. We purchased our Neff appliances from Appliance World, this included a dishwasher, gas hob, combi-microwave, single oven, warming drawer, extractor hood and in addition a Bosch freezer. The ordering process was simple and efficient, the arrangements for delivery were excellent. Everything came on time and as expected. The customer service is second to none! We were given advice about the appliances… Read Full Review

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★☆☆☆☆

“Asked for a refund and went somewhere else”

Written on: 19/06/2012 by NorfolkMark (1 review written)

They took my cash for a fridge freezer and after 3 weeks we phoned up as we had not heard anything. They could not get the one we wanted and said they had phoned and emailed - they had not. The delay meant that we could no longer get the fridge freezer we wanted from anyone and has really caused trouble - its integrated and kitchen is built. They only offered £10 off a replacement which was £150 more than the one we wanted. Very poor, do not use these people, you have been warned!!… Read Full Review

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★★★★★

“Perfect - fast - efficient service! ”

Written on: 13/06/2012

Had been let down by another supplier for a double oven - new kitchen in and no oven/grill!! I telephoned Debbie at Appliance World and with 20 mins, my oven/grill had been ordered paid for and delivery date arranged! That's what I call a great service! Thanks Debbie… Read Full Review

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★★★★★

“Customers actually matter at Appliance World”

Written on: 28/05/2012 by JillyAT (1 review written)

The help I received in choosing the correct product for my needs was excellent. Debbie the sales lady was not only helpful but very knowledgeable. Advice on delivery was good and the delivery driver was extremely helpful and obliging - and on time (which is rare these days) A very good company to deal with… Read Full Review

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★★★★★

“Great prices and great service why go anywhere else”

Written on: 19/04/2012 by Trufflette (1 review written)

Visited Appliance World after having researched prices and found they had the cheapest prices online. Dealt with Anthony Pounder who was informative and he didn't try to sell us their most expensive products either. In the end we bought all our kitchen appliances from them. Anthony even went out of his way to source a product they didn't normally supply. Appliances arrived as scheduled. Couldn't fault their customer service and would definitely recommend them… Read Full Review

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★★☆☆☆

“service or lack thereof”

Written on: 28/03/2012 by SunnySussex (1 review written)

I ordered an insinkerator hot water tap on their website and received the confirmation email. They then phoned me to say that they did not have any in stock, neither did their supplier. In fact, they did not know when they would have any and the price had been increased on their website to try to stop any more orders. The director thought it better not to take people's money for goods they could not supply. As we are having a new kitchen installed, we are looking to have several appliances as… Read Full Review

Jackellisclegg's Response to SunnySussex's Review

Written on: 21/08/2012

wish i had read this before i used them the manager is very rude unhelpfull and has fobbed me off BEWARE OF THIS COMPANY

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★★★★★

“Excellent On-line and Telephone Service”

Written on: 27/03/2012

The website is extremely user friendly giving easy access to all the electrical appliances we require. Prices are immediately available and compare very favourably to other suppliers, all items we require are in stock and the ability to forward a list of appliances to our own email is very helpful. Appliance World followed-up with an email offering further support, if required. We accepted this help and found the staff to be excellent, offering advice, suggestions and information that… Read Full Review

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★★★★★

“Better Service than Currys & Comet!!! Much Cheaper!!”

Written on: 28/02/2012 by sharp1511 (1 review written)

We just bought SMEG Symphony SY62MX8 Dual Fuel from appliance - world. We are very happy with our cooker. The delivery was very good quick & very smooth. The deliver man was very friendly & very carefully bought our cooker thr our kitchen (our door). The customer service is very friendly and we was told that we will get our cooker within 3-4 wks but we got it in one week! We would recommend this to our friends and family! Also this cooker is fabs! We dont need halogen oven anymore as… Read Full Review

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★★★★★

“No need to go elsewhere !”

Written on: 31/01/2012 by GenuineGeorge (1 review written)

To say I am impressed with Appliance World is an understatement. My 4 kitchen appliances and sink were all delivered in one go, spot on time and in tip top condition. Faultless service - call backs made exactly when stated, emails rapidly responded to. As for price - they either offered the best price on the net or were more than willing to match a better price else where. When they say they… Read Full Review

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★★★★★

“Great prices for top brand goods.Efficient and...”

Written on: 24/01/2012 by culnacreag (1 review written)

We live on the Isle-of-Skye and are in the process of building a new house. I spent some time researching prices for kitchen equiptment and found Appliance Direct to be the cheapest with fantastic reviews. They were indeed a FANTASTIC company to deal with, we were kept informed of the day and time the courier would arrive. I cant praise this company enough and would certainly recommend them to everyone. They sell all the great brands at cheaper prices than anywhere else I looked at… Read Full Review

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★★★★★

“Good prices, good delivery, excellent service.”

Written on: 24/01/2012 by PeterAnderson000 (1 review written)

I've bought 2 appliances from Appliance World and on both occasions the prices were very competitive, the delivery was very well communicated with options to choose convenient delivery windows and both deliveries were on time, all very good. There was a small quality problem with the burner caps on the hob, but an email to Appliance World received a reply within about an hour and immediate action to have replacements parts sent direct from Neff. The customer service is really 'on the ball'… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 22/01/2012 by reviewcentreatforshaw.name (1 review written)

Poor communication from customer services, not informed that there were delays in supply by manufacturer. When pursued messages were changed from "we'll let you know by the end of the week" (they didn't)to "we rang to say there was a 4-5 week delay" (they had not informed us of this)… Read Full Review

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★★★★★

“Happy Happy Happy”

Written on: 07/01/2012 by Sten (1 review written)

It does not happen very often, that a UK company put their costumers on top off their list. The Appliance Shop is one off those companies who value there costumers and I felt well looked after and taken care off. Sten Vollmuller… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 05/01/2012 by Simooooo (1 review written)

My Freezer decided to give out at the beginning of December so I went on-line & found this company. I ordered (and paid for) the Freezer on 5th December and recieved the standard email: What happens next? Once the item you have purchased is in stock, a member of logistics will contact you to arrange delivery. Wherever possible, we will contact you approx 48 hours before we can deliver to give you sufficient time to arrange to be able to receive the item. I left it a few days then phoned… Read Full Review

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★☆☆☆☆

“Dreadful customer service”

Written on: 04/01/2012 by gallic (6 reviews written)

We were having the kitchen refitted in November 2011 and went shopping around for a Siemens appliances including a pyro oven, a pyro combi micro oven, a warming drawer and a gas hob. Came across Appliance World and their prices were keen at £2800 but said contact us for a best multi-deal price. This turned out to be only the same as their advertised web prices. From then on, every few days there would be an email asking if we'd decided on our order yet and they seemed so really switched on… Read Full Review

Applianceworlduk's Response to gallic's Review

Written on: 05/01/2012

Dear Mr Duthie,

Firstly let me apologise that you feel let down by our after-sales service. We aim to deliver within the quoted 10-14 working days however, on this occasion, it proved impossible as our delivery vans were completely booked up during the busy pre-Christmas period.

Our customer service team weren't able to be more specific than 10-14 working days as, unfortunately, we cannot allocate delivery dates for items which are not yet in stock at our warehouse.

Additionally, there was a delay in the items reaching us from our supplier which meant that the delivery would have been 16 working days had you not opted to self-collect (just two days more than quoted).

With regards to the delivery charge, there was no charge added to your order so there was nothing to refund. Had there been one, we would have of course been happy to refund it.

We do openly state in our terms and conditions (listed on our website: http://www.appliance-world.co.uk/info/Terms+and+Conditions+of+Sale.html and attached to the order acknowledgement) that "We are happy to accept a deposit of at least 10%, with the balance to be paid prior to dispatch." However, we apologise if this was not made clear at the point of ordering.

Since the time of your order, we have dedicated a member of our team to more actively communicating order status to the customer which is something that we as a company
are working extremely hard to improve on.

We sincerely hope that you would contact us in the future when you are looking for kitchen appliances.

Kind regards,

Jordan
Customer Care

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