The Body Shop Reviews

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★★★☆☆
2.6 / 5
48% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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The Body Shop
The Body Shop

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★★★★☆

“love the scents”

Written on: 29/04/2012 by alixDee (2 reviews written)

i just can't get enough of the vanilla-scented products. they are all so lovely ad make my skin feel so good. the heady scents make me feel like i have just visited an expensive spa! Their products for men are good too, I have gotten some of them for my husband, and he has never complained. many years ago I got him one of their hairbrushes and it is the only one he will use. some of their prices are a bit high so i try to buy only the sale items, but even if i buy at full price, I think the… Read Full Review

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★★★★☆

“Lovely customer service”

Written on: 27/03/2012

I ordered some sale items online, but when my delivery came it was the wrong items, supposed for someone else. I rang customer service straight away, and although I was on hold for a while a man named Dave answered, explaining he'd just spoken the other lady with my goods, and fixed the problem in no time, the right items are on their way (at no extra cost) and I even got to keep one of the items that was wrongly delivered! (worth a nice £25 too, so very happy with my freebie!) and to post the… Read Full Review

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★☆☆☆☆

“None Existent Customer Care”

Written on: 20/02/2012

I placed an order of items that exceeded £50 in my shopping basket and added a discount code that was advertised on their website. The code was accepted but for some reason the discount was not applied to my order. I sent an e-mail to their customer services over a week ago explaining the issue and have had no response. I was suprised to experience a complete lack of customer service and so will be taking my business elsewhere :-( It is the worst level of customer service I have received… Read Full Review

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★★★★★

“Brilliant Products, and Customer Service”

Written on: 23/07/2011

The products are always great among all body shop stores and online. I find the customer service within the body shop is always to a very high standard - they will always do what they can to help, and even give you a little makeover with their products if you so desire! The standard of products are also high - once I started shopping here I didn't need to go anywhere else, all my skincare and make up needs in one shop - brilliant!… Read Full Review

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★★★★☆

“we wnt to the town so we wanted to go to the bodyshop...”

Written on: 28/07/2010 by x katiee gothh yaa x (4 reviews written)

we wnt to the town so we wanted to go to the bodyshop me and my sister we waited untill 9.00 or 10.00 but we went to another shop so we can stall time we found out by the person the mager was ill and unable to come so we waited till 10.30 or 9.30 they said sorry but we got bored waitted we where addnode but they finally opended sevrive good:D everthing was good apart from it opening nice and cool worth it liked the sale on something overall 4/5… Read Full Review

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Reloval6's Response to x katiee gothh yaa x 's Review

Written on: 11/11/2011

OMG! I have no clue what this person is trying to say

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★★★☆☆

“I rate body shop quite well, however I am not happy to...”

Written on: 25/07/2010 by Dismayed Customer (1 review written)

I rate body shop quite well, however I am not happy to learn that the Cocoa Butter Body Moisturiser for the 500ml is discontinued!!! I have been using this for the last 12 years and am not impressed that I have to pay more for less content!!! The 500ml is £12 and the 250ml is £8. Not quite the savings from a customers point of view!!! Please can we have the 500ml back in the stores… Read Full Review

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★☆☆☆☆

“When the goods arrived the bubble bath top had broken...”

Written on: 05/01/2010

When the goods arrived the bubble bath top had broken off and my goods were covered in the stuff. Their care call centre (a misnomer if ever there was one) just kept cutting me off. I will not be ordering from them again! I gave 5 stars to the shop layout as I ordered online and I can't write a review without grading the shop!… Read Full Review

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★★★★★

“Wonderful service, staff very helpful. Seemed educated...”

Written on: 17/12/2007

Wonderful service, staff very helpful. Seemed educated about products they were selling… Read Full Review

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★★★☆☆

“I have visited numerous The Body Shop outlets in 6...”

Written on: 06/02/2006 by Cindy Foo (1 review written)

I have visited numerous The Body Shop outlets in 6 countries, and the culture seemed the same, proud and high, except for one unforgetable staff: Elizabeth, the sales manager in The Curve outlet, Malaysia. She is definitely different, she even took time to give me an introduction of Anita Roddick, the founder. Although I do not dress fashionably and chic, I have the purchasing power and yet, I felt humiliated by majority of the Body Shop staff most of the time. I have to admit the products… Read Full Review

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★★☆☆☆

“Although the Body Shop sells a good range of products,...”

Written on: 29/10/2005 by Belle16 (99 reviews written)

Although the Body Shop sells a good range of products, I do feel their customer service could be better. I recently bought a tanning mitt and some exfoliating gloves, and when I went to the checkout, the shop assistant started serving me and another customer at the same time. I felt this was rude and unprofessional, and customers should be served separately. I have not been back since and don't plan to… Read Full Review

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Guest's Response to Belle16's Review

Written on: 20/05/2012

I have worked in retail for over 15 years and this is something that happens all the time. 99% of people who work retail are trained to multitask and that includes dealing with customers. As long as the sales clerk wasn't being rude or ignoring you I don't think you have any reason to complain. I have a friend who works for the company and they are specifically trained to handle multiple customers at the same time. If you seriously will never go back because of that I recommend never shopping in a mall again unless you plan on paying to book the whole store for yourself!

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★★★★★

“The Body Shop can fix ANY concerns you have about your...”

Written on: 24/07/2005 by lovehate (1 review written)

The Body Shop can fix ANY concerns you have about your body and you HAVE to respect their standards. Plus all of their places look so earthy and calm… Read Full Review

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