Johanna Hehir, London Reviews

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Johanna Hehir, London
Johanna Hehir, London

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★★★★★

“Please go and see the Johanna Hehir range, they are...”

Written on: 07/03/2007 by mkoronis (1 review written)

Please go and see the Johanna Hehir range, they are wonderful!… Read Full Review

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☆☆☆☆☆

“Please beware when booking to try on Bridal Dresses as...”

Written on: 01/03/2007 by wedding01 (1 review written)

Please beware when booking to try on Bridal Dresses as this is my experience when I recently made an appointment to try bridal gowns at Johanna Hehir. The day before my appointment, due to unforseen circumstances, I realized I was going to be late. I immediately called JH to see if I was able to come in half an hour later than planned. I was politely informed that the days schedule was fully booked, whereupon I agreed to call back at a later time to re-schedule my appointment to another… Read Full Review

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Andreag's Response to wedding01's Review

Written on: 02/03/2007

If you book in again to look at dresses and purchase one, will you get your £50.00 back then?
<br/>I am intrigued as to what you are going to do, I think I would be put off making another appointment as I would feel very upset at being charged £50!
<br/>Did you cancel your appointment over 24 hrs before as I know that most places, when you are booked for an appointment that you will be paying for, then as long as you give enough notice there is no charge.
<br/>Did they tell you about the £50.00 charge when you booked for your try on and is that how they got your credit card details? I am sorry but I am very shocked that you could have been charged £50.00! for an appointment to try on dressess, I am astounded!

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Lesleyames07's Response to wedding01's Review

Written on: 13/04/2007

I guess that&#039;s the thing, different shops have different policies and it is always best to check in advance so you are aware of what to expect if you do have to cancel.
<br/>I&#039;ve heard many stories about other wedding dress shops where the staff are rude, unhelpful and disrespectful and JH is far from that.
<br/>I would say that for anyone even slightly put off going to JH by the negative review posted by Wedding01, don&#039;t be, you are missing out on a great experience, great dresses and excellent service. I think all the other reviews back that up too!
<br/>Check out the JH website &#039;Our Brides&#039; page, see for yourself!

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Andreag's Response to wedding01's Review

Written on: 12/04/2007

I cannot speak for wedding01, as I do not know what she was told. But personally I was surprised, as when I tried on wedding dresses this was never once asked of me, even though I did visit a number of exclusive boutiques where you did need an appointment to try on the dresses.
<br/>
<br/>I would expect to be charged for a Dental Appointment or Cosmetic Surgery Appointment no show/cancellation, as they are services for which you would be paying for, though I know that my dentist surgery is 24 hours not 48 hours, which does allow a little more for unforeseen circumstances or illness). Trying on dresses is not - although if I was unable to make any appointment or reservation, then I would always let the company know, as it is impolite not too!
<br/>
<br/>If this is fully explained at the start, then really it is up to you to abide by the T&C's, and if they are broken, then clearly you know what to expect. So from that perspective, I agree with you. I still think it is odd though!
<br/>
<br/>Obviously different parts of the country have different rules.

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Lesleyames07's Response to wedding01's Review

Written on: 11/04/2007

My experience at JH was excellent.
<br/>It was very clear from the website and from the individual I spoke to, that there was a 'No Show' or 'Late cancellation' fee, so I am very surprised that anyone is suggesting otherwise.
<br/>Isn't that exactly why you provide your credit card details when you book the appointment? For what other reason would you be asked for that information, and for what other reason would you be charged any amount of money unless you cancelled with less than 48 hours notice?
<br/>
<br/>This is a general policy from everything, from a dental surgery to cosmetic surgery to bridal shops...why are you surprised?

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Andreag's Response to wedding01's Review

Written on: 02/04/2007

I can honestly say that they experience I had trying on wedding dresses was truely enjoyable, none of the dresses soiled - the staff exceptionally helpful, all without being patronising! Amazing!!

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Paulhehir's Response to wedding01's Review

Written on: 31/03/2007

Unfortunately what Andrea G and a small minority of brides fail to appreciate, is that it costs a considerable amount for Bridal stores to see brides, who want to try dresses on. Most bridal shops do not charge for appointments, so this cost must be recovered from sales.
<br/>
<br/>Johanna Hehir provides one of the widest ranges of different dresses in the UK. They have over £250,000 worth of shop samples for brides to try on, which must be replaced on a regular basis. Otherwise they become shop soiled by being tried on repeatedly and can then only be sold at a loss.
<br/>
<br/>Most of the bridal stylists employed by Johanna Hehir have fashion degrees and are professionally trained to give intelligent advice to brides on which styles will suit them best. So it is not difficult to see that there is a huge cost associated with providing a free bridal styling service for brides, who want to try dresses on.
<br/>
<br/>Johanna Hehir sees over 1500 brides each year and the demand for appointments is such that they cannot afford to have brides not show up for their appointments or cancel without 48hrs notice.
<br/>
<br/>There is always a waiting list for appointments and when brides do not bother to turn up or cancel, this effectively deprives other brides of that appointment slot. For this reason, many of the top designer bridal boutiques (including Johanna Hehir) charge a cancellation fee if brides do NOT give 48hrs notice of cancellation in writing.
<br/>
<br/>Saturdays and week day evening appointments are generally in high demand for obvious reasons, so it pays to book well in advance.
<br/>
<br/>At Johanna Hehir they also ask customers to remove their shoes so as not to damage the carpets and request that brides wear gloves when trying on dresses, to help minimise soiling, from being over handled. Otherwise expensive wedding dress samples are ruined within weeks, by the sheer number of people trying them on. Most brides would understandably prefer not to try on shop soiled dresses.
<br/>
<br/>Bearing in mind these small courtesies makes for a memorable and thoroughly enjoyable experience!

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Andreag's Response to wedding01's Review

Written on: 19/03/2007

What I do not understand is this, why does it cost Johanna Hehir £200.00 for someone to try on dresses?
<br/>Also, if money was to be taken from an account, is that not explained at the time of cancelling/amending the appointment? I realise now that it is in the T&C, but is this is writing? As they want the cancelled appointment to be?
<br/>I really cannot get my head round this very strange situation, as if it costs £200.00 for someone to try on a dress, then surely by cancelling your appointment you have saved them £200.00? Confused!?!
<br/>Also, I can understand you not wanting to go there to buy your dress, especially now, but it does seem such a shame as the reviews otherwise are great.
<br/>Could an agreement not be reached, it is upsetting to think that you are having all this stress before you have even chose a dress for your wedding!
<br/>I have tried on numerous wedding dresses and it is not as easy as you think to choose one, luckily for me the shop I purchased my dress was fantastic and they were happy for me to take as much time as I wanted, I had an assistant on hand when I needed one, but other than that I was left to my own devices.
<br/>Personally this type of customer service suited me best as I do not like people watching over me every two minutes as it makes me very nervous as I do not like attention.
<br/>I hope you are successful in your wedding dress hunt, and wish you all the luck!

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Wedding01's Response to wedding01's Review

Written on: 17/03/2007

In respose to your question Andrea I won&#039;t be making any further appointments with Johanna Hehir in an attempt to recoup my £50. In fact I have since strongly discouraged 2 of my friends, also bridal dress shopping at this time, from shopping at Johanna Hehir!
<br/>The thing that I find so appalling in all of this, aside from the very unprofessional way I was treated, is that I was very genuine in trying to delay my scheduled appointment more than 24 hours in advance. I had not simply &#039;just not turned up&#039; as Mr P Hehir implies. I think it&#039;s disgusting that when I spoke to JH to try and re-schedule the appointment I was not given any indication or warning that £50 would be then taken from my account.
<br/>Maybe Mr P Hehir needs to re think his business practice if he needs to raise his &#039;£200&#039; per hour by the like of debiting genuine potential customers like ourselves?!

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Paul Hehir's Response to wedding01's Review

Written on: 13/03/2007

It costs Johanna Hehir approx £200 for every 1hr bridal appointment whether the brides orders or not. Johanna Hehir makes it very clear on their website and when the customer phones to book an appointment that there is a £50 cancellation fee for "no shows" and brides who fail to give 48hrs notice of cancellation in writing. This is intended as a deterent to stop brides from failing to show for their appointments, which also deprives other brides of the booking.

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Paul Hehir's Response to wedding01's Review

Written on: 13/03/2007

This customer had already re-scheduled once before and was warned again that she needed to give us 48 hrs cancellation. She failed to do so for the 2nd booking so we had no option but to charge her the £50 cancellation fee.

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★★★★★

“Johanna Hehir provided a fabulous service from start...”

Written on: 22/02/2007 by Philippa Markou (1 review written)

Johanna Hehir provided a fabulous service from start to finish. The fact that I only went into the shop three months prior to the wedding and was to be four months pregnant on my wedding day, did not impinge on the quality of finish or limit the choice that I had. The fittings so close to the wedding ensured a pristine finish and never left a doubt in my mind as to the essence of the end result. The experience and excellence of the staff resulted in such a beautiful dress and contributed… Read Full Review

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★★★★★

“I found everyone to be very friendly and helpful. I...”

Written on: 05/12/2006 by Lesleyames07 (1 review written)

I found everyone to be very friendly and helpful. I didn't feel pressured in any way, and when I made a decision on what dress I wanted, I was looked after incredibly well.

Each fitting with Joanna Hehir wedding dresses in London was a pleasure. The changes I wanted were accommodated in full, and I was so pleased with the actual dress made for my wedding.

Not only was my dress incredibly comfortable (I wore it for 10 hours), it was so well made, and it really took on a life of it's own when… Read Full Review

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★★★★★

“The dress range at Johanna Hehir provides an...”

Written on: 04/11/2006 by katharinakort (1 review written)

The dress range at Johanna Hehir provides an opportunity to really narrow it down slowly, to exactly find what you want. The best thing is that the staff does not try to sell you a dress, but seems to be really concerned about that the dress fits you. Also, the assistants, including Paul, know your fears, from experience. The best thing he told me was that apparently all brides have doubts about the dress while it is being fitted. He was right and it was perfect in the end.
Excellent value for… Read Full Review

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★★★★★

“Johanna Hehir was the first shop I tried. I felt duty...”

Written on: 18/10/2006 by hilda keating (1 review written)

Johanna Hehir was the first shop I tried. I felt duty bound to try some others so I did. I couldn't wait to go back. They have a truly beautiful range of dresses with very individual styles. Dresses aside, it was a very calm and pleasant experience. Paul and the staff are extremely calm and professionals - you do feel like you are in the hands of professionals and without the fuss. I can't recommend them highly enough… Read Full Review

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★★★★★

“I was very pleased with my dress and would have no...”

Written on: 12/10/2006 by johannafield (1 review written)

I was very pleased with my dress and would have no hesitation in recommending Johanna Hehir. The staff is friendly and helpful and treat you with respect, unlike other bridal stores I have been in… Read Full Review

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★★★★★

“My dress was beautiful and my only regret is that I...”

Written on: 10/10/2006 by claireslaughter (1 review written)

My dress was beautiful and my only regret is that I only get to wear it once. Johanna Hehir are flexible with the styles of their dresses, I wanted a wide halterneck top with straps that could be removed in the evening to create a different look, nothing was too much trouble. The fittings were a pleasure to attend and it was fun seeing my dress take shape. I thoroughly recommend Johanna Hehir to any bride to be.

Many thanks to Paul, Jo and the team for creating my gorgeous dress… Read Full Review

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★★★★★

“Johanna Hehir has a warm, friendly and professional...”

Written on: 08/10/2006 by smoggie (1 review written)

Johanna Hehir has a warm, friendly and professional staff. The whole experience from start to finish was fantastic. Paul and his staff put you at ease from the minute you walk into the shop… Read Full Review

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★★★★☆

“My sister got her bridesmaid dresses made at Johanna...”

Written on: 02/10/2006 by Louise Daly (1 review written)

My sister got her bridesmaid dresses made at Johanna Hehir, London and luckily I was one of the bridesmaids. I truly loved wearing the dress, the colour and style were fabulous. I told Paul in Johanna Hehir's that a miracle was needed because I wanted to have boobs on the day - did I get boobs or what?? I told him that I wanted a tiny waist, well, I've never been a size six but that day I looked a 6!!… Read Full Review

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★★★★★

“I strongly recommend Johanna Hehir. The assistants...”

Written on: 18/09/2006 by hoofer (1 review written)

I strongly recommend Johanna Hehir. The assistants really listen to what you are after and do not try to impose their taste/style on to you. However, at the same time they will make suggestions and I certainly ended up with a fantastic dress that I probably would not have been brave enough to try on without prompting.

Paul was absolutely excellent in making sure the dress fitted perfectly and getting a made to measure, rather than the 'off the peg nearest size then altered', was worth every… Read Full Review

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★★★★★

“Lovely store - really glad I chose my dress from...”

Written on: 13/09/2006 by Elspeth (1 review written)

Lovely store - really glad I chose my dress from there. I would definitely recommend Joanna Hehir to anyone particularly as the choice is vast and the people are so helpful. The fact the shop is a boutique really appealed to me unlike some of the production lines in other wedding stores which is so impersonal… Read Full Review

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★★★★★

“I found Johanna Hehir to be a perfect experience from...”

Written on: 12/09/2006 by KARIJBAKKE (1 review written)

I found Johanna Hehir to be a perfect experience from start to finish. After lots of looking around in shops & magazines, I found my beautiful dress & all my lovely accessories to match in the one place. It really made my day. The shop is very warm, friendly & professional. I had lots of compliments about the dress and I highly recommended this shop to all my Norwegian friends! Maybe you will have some more customers from Norway!… Read Full Review

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★★★★★

“I was lucky enough to wear a Johanna Hehir on my...”

Written on: 11/09/2006 by wendyh44 (1 review written)

I was lucky enough to wear a Johanna Hehir on my wedding day earlier this year. The whole experience of finding the dress and watching it take shape in the months leading up to the big day was wonderful. The service was relaxed, friendly and extremely attentive. Unlike my other experiences, there was no pushy sales pitch and I was listened to very closely about my requirements. The dress itself was fantastic and worth every penny. An absolute dream to wear. I can't recommend Johanna Hehir… Read Full Review

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★★★★★

“We visited a few bridal shops before coming across...”

Written on: 11/09/2006 by nathaliens (1 review written)

We visited a few bridal shops before coming across Johanna Hehir in Chiltern Street. This shop had the most amazing dresses and the people there seemed to know exactly what would look right (I think I loved the first 2 that I tried on). The environment was relaxing and everyone really put me at ease… Read Full Review

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★★★★★

“The friendly, helpful staff at Johanna Hehir...”

Written on: 09/09/2006 by louey07 (1 review written)

The friendly, helpful staff at Johanna Hehir understands that this is your big day and will make the dress you want, rather than trying to talk you into anything else. As I was getting married abroad, they made sure the dress was all packed beautifully for the journey. They definitely cater to their clients needs! Brilliant!… Read Full Review

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★★★★★

“Since the first appointment to my last, the service I...”

Written on: 08/09/2006 by Palak (1 review written)

Since the first appointment to my last, the service I received at Johanna Hehir was personal and friendly. Their dress designs were amazing and truly different. My made to measure wedding dress was made with so much care and attention to detail, it looked fantastic and I couldn't have chosen a better design. Everyone said I looked like a million dollars and even my husband said it was well worth the money when he saw me wearing it on the day. Johanna Hehir can definitely make a dress to suit… Read Full Review

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★★★★★

“Shopping for a wedding dress should be the most...”

Written on: 08/09/2006 by nabilagordon (1 review written)

Shopping for a wedding dress should be the most exciting, emotional, awesome experience. However, most stores either don't have the choice, the professionalism, or the patience. At Johanna Hehir I wasn't treated like an appointment. I was asked about what I wanted and presented with an array of choice and honest opinions on what suited me. Furthermore as I had a specific thing in mind, they were brilliant enough to cater to my requirements and made me my perfect dress. I would recommend… Read Full Review

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★★★★★

“On a trip to London from the US, we dropped in to...”

Written on: 07/09/2006 by btpsych (1 review written)

On a trip to London from the US, we dropped in to Johanna Hehir without an appointment and I found the perfect mother-of-the-groom dress, it is quite elegant! Because it was made to measure, I was able to customize some features, including the style and length of the sleeves. The staff was wonderful in making time for me to be measured despite my not having an appointment, knowing that my time in London was limited. The dress was shipped ahead of schedule and is perfect! I hope we get to… Read Full Review

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★★★★★

“Everyone at the Johanna Hehir Shop is so friendly and...”

Written on: 17/08/2006 by Bethan Dunn (1 review written)

Everyone at the Johanna Hehir Shop is so friendly and their professionalism is spot on. There are so many stunning dresses to choose from, however when I saw THE DRESS everyone with me agreed that there could be no other! The dress was made to measure and every detail on it really stood out. Practically everyone at our wedding in Wales said they'd never seen a dress like it. The best thing was I got to wear it again the following week as we had a party in Newcastle for those we couldn't… Read Full Review

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