Iceland Reviews

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★★☆☆☆
2.3 / 5
75
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  • Quality of service

  • Layout of shop

  • Value For Money

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Iceland
Iceland

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★☆☆☆☆

“disgraceful service”

Written on: by HUMPHREY999 (1 review written)

I have no use of the left side of my body, hence I'm in a wheelchair. Unfortunately my husband, who isn't at all well, has to care for me. Iceland stand out as the only supermarket we use whose lazy staff shove goods down the checkout at high speed and sit yawning(in one instance) waiting for him to open bags and pack and pay. This has happened at two of their stores which are nearest to us. Complaints to the managers in store and customer service on-line, produced no improvement at all. An… Read Full Review

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Cynicalshopper's Response to HUMPHREY999's Review

Written on:

Iceland staff are a lot of things but psychic isnt one of them.

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Humphrey999's reply to Cynicalshopper's Comment

Written on:

Being psychic would require some ability and effort, so I agree with you dear.

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Kurt.stoves's Response to HUMPHREY999's Review

Written on:

Firstly i am an employee of iceland and our policy is that the cashier must pack the first 3 items of the shopping then its up to the cashier if he/she wants to pack the rest as for the yawning on tills sometimes this cannot be helped as iceland colleagues start early in the morning and in those cases they can get tired after all we all yawn

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★☆☆☆☆

“Way behind the times”

Written on: by Mysteryshopper1000000 (1 review written)

Most other food retail companies do local home delivery free and you don't have to spend £25 in the store first either to get this! Why can't you just spend £25 on line at Iceland why do you have to go to their store? What on earth is so different about Iceland that it has to make things difficult for customers? Icelands days may be numbered as more and more people go to Sainsbury and other online stores that do a free home delivery by just ordering on line. You don't have to go in the store… Read Full Review

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Cynicalshopper's Response to Mysteryshopper1000000's Review

Written on:

I dont know of ANY other online food shopping companies that offer free delivery. Sainsbury's certainly dont! Quoted from their website "For online grocery deliveries, there's a £25 minimum basket spend and you'll be charged a delivery fee of between £2.95 and £5.95 for orders over £40. Orders under £40 will be charged a delivery fee of £6.95" And you CAN order online at Iceland. Not in all areas yet, but you can.

If you dislike iceland so much why are you telling people to 'buy buy'? Or did you mean 'bye bye'? I dont think they need to worry with reviews like this lol

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Wooow's reply to Cynicalshopper's Comment

Written on:

Have you really just sat there and wrote that!! Haha
Commenting on the way someone has wrote bye bye when you've copied & pasted from the sainsburys website to 'Prove a point'.
I completely agree that icelands is the worst for their delivery!
I booked a delivery slot between 8pm-10pm and I am sitting here at 11.11pm still waiting for the delivery!
So I think icelands do NEED to worry about reviews like these!!

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★☆☆☆☆

“complaints”

Written on:

the reason why it appears that iceland managers get very little complaint is not because there isnt much to complain about but because your complaint is not logged but quashed and kept away from the managers and bosses at head office! Shameful!… Read Full Review

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★★☆☆☆

“Failed to deliver”

Written on: by hayley1995 (1 review written)

I spent £200.00 at iceland and my delivery was meant to be between 12pm and 2pm then at 3pm i called to see where my delivery was and they said they had been and no-one answerd which is wrong as i went out my way to stay in between that time. So in the end i had to drive down there and collect my shopping in the car!! i called customer service and all i got was a £5 voucher off my next shop. I wont be shopping there for a while… Read Full Review

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★★★★★

“iceland store in shrewsbury is the best plenty of...”

Written on:

Plenty of vritey in food iceland store in shrewsbury the best sore to shope at … Read Full Review

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★★★☆☆

“Good service, layout of shop needs improvement”

Written on: by CheersMate (2 reviews written)

I visited Iceland in Maidenhead recently. The products are in good condition and they offer nice discounts also in products other than iceland brand. The store layout needs impovement as it is not convenient to have to walk all the way to the back and then front again just to reach the cashiers. the service is overall good… Read Full Review

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★★★★★

“I am realy realy happy with Iceland service giving...”

Written on: by Zeena (1 review written)

I am so happy i like iceland product like iceland milk and all products which for £1 its value for money and would be happier somting we can get less then that when ever I shoping I swap my bounce card sometimes I getting money off voucher like 25p ,50p it's realy helpful for me and Iceland doing realy great job they treating customer by giving money off so we can save a bit also this time I got money off voucher as bonuse spending holiday for less its mind blowing I realy fall in love… Read Full Review

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★☆☆☆☆

“failed delivery”

Written on:

spent £100 shopping slot was 6-8pm they ame at 630pm someone elses shopping. They took it back no phone call from them waited all night for them. My shopping i brought never recieved it… Read Full Review

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★★★★☆

“Love the home delivery”

Written on: by raogbole (1 review written)

I find the home delivery very useful , things are often cheaper here , and if I spend more than 30 pounds , I get delivery free :) Only thing is , some products I would need , are not available in store , and there's not much choice at times, which then means that I have to go to sainsburys to get the other products ( veg , etc ) that I need… Read Full Review

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★☆☆☆☆

“Iceland using cheaper ingredients”

Written on: by Rabite (1 review written)

Iceland have changed their ingredients. Their pizzas now use tasteless pepperoni and a cheese that gets burnt easily. Not just pizzas but chicken, pies, some burgers and even vegetables… Read Full Review

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Frenchlily's Response to Rabite's Review

Written on:

I think they are using "fake" cheese - there was a programme about it a few months back. the "fake" cheese has the same texture as real cheese, but is tasteless, and is cheaper to make. I won't be buying them again!

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★☆☆☆☆

“Poor quality”

Written on:

Bought family steak pie thinking I could save some money. Wrong 3 small pieces of (I think) steak . Should b called sauce pie. Won't b back. Would have been cheaper making my own… Read Full Review

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★☆☆☆☆

“don't by fresh meet!”

Written on: by mulish (1 review written)

yesterday I bought fresh chiken wings... (use by 17 March). today I open it.. and omg I almoust vomit, it was stink so badly! even color is weird, it's just discuisting. I'm very disapointed. I'll never back to ICELAND for sure… Read Full Review

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★☆☆☆☆

“ICELAND SHAMBLES”

Written on:

ICELAND BRIDGETON CROSS STORE AN ABSOLUTE SHAMBLES FREEZERS BROKEN DOWN ALL OVER THE PLACE SEVERE SHORTAGE OF EVEN THE MOST BASIC FROZEN FOOD, CHIPS, ICE CREAM, BURGERS, THE STAFF ARE ALWAYS STANDING ABOUT SWEARING AT EACH OTHER AFTER SHOPPING HERE FOR THE PAST TEN YEARS I WILL BE AVOIDING IT IN FUTURE… Read Full Review

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★☆☆☆☆

“BUREAUCRACY IN THE EXTREME”

Written on: by TONYCGRAY (1 review written)

After more years than i care to remember shopping at iceland, i am now a totally unhappy customer who will refuse to shop in any of there branches again, neither will my family or friends. Due to my wife being ill i had to shop instead and decided to use our iceland savings stamps, only to be told after 90% of the items were put through the till that without id i couldnt redeem them, and that there were various signs around the store stating this. I defy anyone unless they read every notice… Read Full Review

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Paulj121's Response to TONYCGRAY's Review

Written on:

Whether or not the store were following the "law of the company" to the letter, I do feel that it is unfair to make them as 1 star for everything... afterall, if you are marking them 1 star for value, and for shop layout and for service, why have you shopped with them for "as long as you can remember?" Unrealistic reviews which are just done "out of spite" do somewhat annoy me.

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★★★★★

“I FIND ICELAND A REAL PLEASURE TO SHOP IN.STAFF AT...”

Written on:

I FIND ICELAND A REAL PLEASURE TO SHOP IN.STAFF AT HOLYHEAD ARE FRIENDLY HELPFUL,READY TO PACK YOUR BAGS AND HOME DELIVERIES AS AN OPTION,,,YES PLEASEE!!!(A VERY NICE MAN WHO EVEN HAS TIME TO SAY HELLO TO THE CAT),,,WHAT MORE CAN YOU ASK FOR??… Read Full Review

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★★☆☆☆

“Iceland is not as cheap as it seems. Some things I...”

Written on: by Emma987 (1 review written)

Iceland is not as cheap as it seems. Some things I can get from Marks and Spencer at way better prices and at better quality. Iceland is not the most ethical shop in the world either. I got some chicken and garlic breast from Iceland and it wasn't very nice as the mixture wasn't too appetizing... also the film on top of the microwave meals doesn't rip off properly so you have to get a pair of scissors through it....

It is honeslty not a great shop to shop in and if you think it is cheaper… Read Full Review

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★★★★★

“I will no longer shop at Iceland because of its...”

Written on:

I will no longer shop at Iceland because of its sponsorship of such a barbaric show as I'm a Celebrity Get me Out of Here, a show that illustrates how so called celebrities will do absolutely anything for fame and money, where animals sexual organs,(better on the animal,) are eaten for fun, where insects are obviously either injured or killed as a piece of entertainment. The show is barbaric trash which sadly shows how far we have evolved and belies the myth that we are actually a civilised… Read Full Review

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★★★★★

“iceland, at first i thought it would be all full of...”

Written on:

iceland, at first i thought it would be all full of chavs in their mckenxie jackets, not like i have a problem with that but when is stepped in i was on to a winner, the products are great, priced are great and easy to see, and the own brand and big brand variety is excellent for such small stores, my cousin was a regular shopper here, so now my dad and i enjoy it too. things like frozen food, fresh and chilled are all worth the small prices, staf are happy to help and i think they deserve to… Read Full Review

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★★★★★

“I recently shopped in the Iceland at Levenshulme -...”

Written on:

I recently shopped in the Iceland at Levenshulme - which I understand is a recently rebranded cooltrader store. Staff were very helpful and cheerful, most of the products they have on offer are at great low prices. For example chicago town twin pizza packs are just £1 and they have all the different types, unlike the tescos just round the corner where they are £1.50. In addition they stock most of the dalepak products which the other shops appear to have now neglected to stock - Asda used to… Read Full Review

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★★★★★

“Although I woiuld not recommend buying all of your...”

Written on:

Although I woiuld not recommend buying all of your weekly groceries from Iceland, it is fantastic for subsidising your shopping. There are some amazing deals such as £3 for 8pk of Lucozade or 6pk Lucozade Sport - £1 for 4pts of Milk (the cheapest I can find from any retailer). Frozen vegetables, pizzas, potato products and desserts are particularly good value for money, and a high standard of quality. However, lots of groceries are over priced (tomato puree is £1. It's 24p in… Read Full Review

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