Iceland Reviews

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★★☆☆☆
2.4 / 5
35
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  • Quality of service

  • Layout of shop

  • Value For Money

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Iceland
Iceland

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★★★★☆

“It is nice place to visit”

Written on: 20/11/2009

It is nice place to visit… Read Full Review

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★☆☆☆☆

“Iceland's Policy of raising prices on one product by...”

Written on: 28/09/2009

Iceland's Policy of raising prices on one product by 50% to reduce prices on another to claim they are Cutting prices is tantamount to deception no better than our MP's flipping homes especially when they claim a new improved recipe when all they have done is change the shape of the container, I shall be voting with my money and go back to shopping at ASDA Aldi and Tesco… Read Full Review

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★★★★★

“Iceland was excellent, my first time and i liked it,...”

Written on: 15/12/2008

Iceland was excellent, my first time and i liked it, well laid out, if lacking overhead signs telling people what was on the isles! but the service was top, very quiet and it was exceptionally quiet… Read Full Review

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★☆☆☆☆

“I recently bought some frozen veg from iceland along...”

Written on: 16/08/2008 by amy88 (1 review written)

I recently bought some frozen veg from iceland along with many other products busy mums like myself use: pizzas,chips and such. Me and my 1 year old son had enjoyed our carrot sweetcorn and pea mixture and we decided to share the last portion half way through our veg i found a leaf threw it to the side and continued eating.I scraped a huge pile of veg onto my fork as i opened my mouth i saw a very strange looking piece of veg at closer inspection I was disgusted to find a dead slug.Well you… Read Full Review

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★★★★★

“There is not many bad points at iceland but in the...”

Written on: 19/07/2008 by italia best (1 review written)

There is not many bad points at iceland but in the hoddesdon store i would have some toilets and sell high quantaty cans e.g coca-cola X24 i have compared some prices makro: £7.56
Hoo-Hing: £6.50 straples/niet ideas: £10.99
viking direct: £11.99 T&H: £10.99

I think that Iceland supemaket chain is an excellent way to shop every week,every month etc i would give iceland 9 stars for quality and store cleanleness, I will give 4 STARS FOR STAFF… Read Full Review

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★★★★☆

“Great value and I will continue to shop there, but...”

Written on: 29/03/2008 by Goblins (5 reviews written)

Great value and I will continue to shop there, but only because I can't refuse their bargains. The service is pretty shocking at times and the staff at my local branch never smile, frequently continue to have their own conversations whilst serving the customers and hardly ever even make eye contact… Read Full Review

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★★★★☆

“Iceland have started rounding up all their prices to...”

Written on: 19/08/2007 by jonathan kelly (110 reviews written)

Iceland have started rounding up all their prices to the nearest pound. The problem is most supermarkets offer better value. I bought a tray of 4 pork chops for £3; as I was in a hurry I took anything on offer. Lamb Chops were £6, which seems a bit steep.

The good points about Iceland are the lack of people waiting at the tills. It is a quick in and out type of place. Fridges and Freezers are on sale in some branches, but not the one I used… Read Full Review

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☆☆☆☆☆

“I received all round bad service from Iceland. I paid...”

Written on: 01/09/2006 by frostylu (1 review written)

I received all round bad service from Iceland. I paid for the removal of an old fridge and when the men came to deliver my fridge they refused to take the old one, as they said 'it didn't show up on their paperwork', they wouldn't even ring the company to sort out the mix up. The fridge I purchased never worked properly either.
Appalling fridges
Very bad service… Read Full Review

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☆☆☆☆☆

“We were badly let down by Iceland's appointed...”

Written on: 19/08/2006 by Monts8 (1 review written)

We were badly let down by Iceland's appointed logistics team, who appear to be a fellow group company who were tasked with delivering our new fridge.

The first scheduled delivery date the driver apparently couldn't find our address but never rang for directions or bothered using the details we passed onto Iceland (the worrying thing is, it isn't hard to find!). Instead we received a call at 8.50am on the day of delivery to inform us in no uncertain terms they would not deliver that day… Read Full Review

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★★★★★

“Iceland is a very good shop. They have good brand...”

Written on: 11/11/2005 by fayecrill (2 reviews written)

Iceland is a very good shop. They have good brand names at a reasonable price, and their own brand name is good quality. All well presented, very clean, helpful staff, always someone on the till, items have a good expiry date, unlike KwikSave. I am a very happy customer… Read Full Review

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★★★★★

“Iceland is a very very good store. It's cheap. The...”

Written on: 23/10/2005 by jennytaylor5 (2 reviews written)

Iceland is a very very good store. It's cheap. The food is nice. The staff are friendly. It is also very clean… Read Full Review

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Jonathan Kelly's Response to jennytaylor5's Review

Written on: 19/08/2007

I did not find the food to be particularly cheap at Iceland, and all prices are rounded up not down.

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★★★★★

“Iceland is a very very good shop! It's cheap, It's...”

Written on: 23/10/2005 by alex05 (3 reviews written)

Iceland is a very very good shop! It's cheap, It's clean, and the staff are always helpful! You are never waiting long in a queue because staff always open another till if they're busy… Read Full Review

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★★★★☆

“Iceland Supermarket: It is very very good and staff...”

Written on: 28/12/2004 by Alex Naylor (7 reviews written)

Iceland Supermarket: It is very very good and staff are helpful. It is very cheap and very good value for money. The bags are free, which is good. It's a very good shop… Read Full Review

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★★★★★

“Iceland on the whole is a good company but sortage of...”

Written on: 28/09/2004 by ronaldo7 (1 review written)

Iceland on the whole is a good company but sortage of stock is a big problem… Read Full Review

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★★★★★

“I suppose it depends on which Iceland store you happen...”

Written on: 10/06/2004 by yvonnecollier (4 reviews written)

I suppose it depends on which Iceland store you happen to buy from. I have 2 local stores, 1 is tiny, dirty, has narrow isles, staff are always talking in the back area or on the shop floor, they never seem interested to help, half full or empty freezers... overall bad service (I only shop here when I HAVE to).
On the other hand... the other store is the complete opposite, it is a good size, has its own car-park, wide aisles, freezers are always well-stocked, clean, tidy, staff cannot do enough… Read Full Review

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172108_Ronaldo7's Response to yvonnecollier's Review

Written on: 27/09/2004

I think all of the Icelands are the same, whatever the size, what people have to respect is if there is no stock to put out then we can't do much.

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Yvonnecollier's Response to yvonnecollier's Review

Written on: 27/10/2004

I'm sorry, but having been employed by Iceland in the past as a Customer Service Supervisor/ Duty Manager, I know only too well how these stores are run. My initial review was totally unbiased, from the view of a customer, and as a customer I find it totally unacceptable for staff NOT to take an interest in the overall image they are giving to customers. When I was Duty Manager I used to be very aware of the fact that "chatting" on the shop floor or in the back areas was not giving the right impression and always found the staff something to do. I do not believe that there is nothing to do if you haven't got the stock to put out, there’s always date checking and /or facing up, not to mention cleaning!

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