Iceland Reviews

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★★★☆☆
2.5 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Iceland
Iceland

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★★★☆☆

“banbury icelands half hr late and missing food”

Written on: 29/06/2013 by eyenatz (1 review written)

Was treated really great in store but i arranged for a saturday delivery. The delivery was half an hour late and with 5 items missing ok its probably only about £7 worth of shopping but still why should i line someone elses pocket. I couldnt contact customer services because they dont open on weekend evenings yet are still delivering. As someobe waiting for their shopping you should have a point of contact to find out where it is. I will return to the store but i wont be getting a home… Read Full Review

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Kurt.stoves's Response to eyenatz's Review

Written on: 31/08/2013

You tend to contact the store you got the delivery from the number is on the top of the receipt

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★☆☆☆☆

“lceland sold me rancid minced beef twice”

Written on: 11/06/2013

Bought a packet of minced beef which was off when I tried to cook it.I returned it to hoxton street store and was made to exchange for packet exactly the same which was also found to be off… Read Full Review

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★★★★☆

“Great products and low prices! What else do you need?”

Written on: 29/05/2013 by Britainboy (23 reviews written)

Iceland is a great little supermarket which serve it's purpose as a small local shop much better than most do! I like especially that prices are just simply very low rather than having to buy 3 of something to get the promotion. They only really do these promotions on products like the mini party snacks which you buy in larger quantities anyway. I also like how some of their home brand products have seen an increase in the quantity to add value. For example I saw 9 Jam Tarts for £1 the other… Read Full Review

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★☆☆☆☆

“Bad workers”

Written on: 14/05/2013 by Gigigg (1 review written)

Iceland workers from Bermondsey refused to accept goods return.Very Bad workers and company… Read Full Review

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Kurt.stoves's Response to Gigigg's Review

Written on: 31/08/2013

Iceland can only accept goods return if it is grocery if it was chilled or frozen our policy is to only accept if it is within 10 minutes of leaving the store as it could have defrosted by the time you bring it back we have strict temperature guidelines to stick to unless the product had something wrong with it

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★☆☆☆☆

“disgraceful service”

Written on: 11/04/2013 by HUMPHREY999 (1 review written)

I have no use of the left side of my body, hence I'm in a wheelchair. Unfortunately my husband, who isn't at all well, has to care for me. Iceland stand out as the only supermarket we use whose lazy staff shove goods down the checkout at high speed and sit yawning(in one instance) waiting for him to open bags and pack and pay. This has happened at two of their stores which are nearest to us. Complaints to the managers in store and customer service on-line, produced no improvement at all. An… Read Full Review

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Cynicalshopper's Response to HUMPHREY999's Review

Written on: 13/05/2013

Iceland staff are a lot of things but psychic isnt one of them.

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Humphrey999's reply to Cynicalshopper's Comment

Written on: 13/05/2013

Being psychic would require some ability and effort, so I agree with you dear.

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Kurt.stoves's Response to HUMPHREY999's Review

Written on: 31/08/2013

Firstly i am an employee of iceland and our policy is that the cashier must pack the first 3 items of the shopping then its up to the cashier if he/she wants to pack the rest as for the yawning on tills sometimes this cannot be helped as iceland colleagues start early in the morning and in those cases they can get tired after all we all yawn

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★☆☆☆☆

“Way behind the times”

Written on: 06/04/2013 by Mysteryshopper1000000 (1 review written)

Most other food retail companies do local home delivery free and you don't have to spend £25 in the store first either to get this! Why can't you just spend £25 on line at Iceland why do you have to go to their store? What on earth is so different about Iceland that it has to make things difficult for customers? Icelands days may be numbered as more and more people go to Sainsbury and other online stores that do a free home delivery by just ordering on line. You don't have to go in the store… Read Full Review

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Cynicalshopper's Response to Mysteryshopper1000000's Review

Written on: 13/05/2013

I dont know of ANY other online food shopping companies that offer free delivery. Sainsbury's certainly dont! Quoted from their website "For online grocery deliveries, there's a £25 minimum basket spend and you'll be charged a delivery fee of between £2.95 and £5.95 for orders over £40. Orders under £40 will be charged a delivery fee of £6.95" And you CAN order online at Iceland. Not in all areas yet, but you can.

If you dislike iceland so much why are you telling people to 'buy buy'? Or did you mean 'bye bye'? I dont think they need to worry with reviews like this lol

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Wooow's reply to Cynicalshopper's Comment

Written on: 11/10/2013

Have you really just sat there and wrote that!! Haha
Commenting on the way someone has wrote bye bye when you've copied & pasted from the sainsburys website to 'Prove a point'.
I completely agree that icelands is the worst for their delivery!
I booked a delivery slot between 8pm-10pm and I am sitting here at 11.11pm still waiting for the delivery!
So I think icelands do NEED to worry about reviews like these!!

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★☆☆☆☆

“complaints”

Written on: 13/03/2013

the reason why it appears that iceland managers get very little complaint is not because there isnt much to complain about but because your complaint is not logged but quashed and kept away from the managers and bosses at head office! Shameful!… Read Full Review

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★★☆☆☆

“Failed to deliver”

Written on: 25/01/2013 by hayley1995 (1 review written)

I spent £200.00 at iceland and my delivery was meant to be between 12pm and 2pm then at 3pm i called to see where my delivery was and they said they had been and no-one answerd which is wrong as i went out my way to stay in between that time. So in the end i had to drive down there and collect my shopping in the car!! i called customer service and all i got was a £5 voucher off my next shop. I wont be shopping there for a while… Read Full Review

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★★★★★

“iceland store in shrewsbury is the best plenty of...”

Written on: 20/11/2012

Plenty of vritey in food iceland store in shrewsbury the best sore to shope at … Read Full Review

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★★★☆☆

“Good service, layout of shop needs improvement”

Written on: 13/11/2012 by CheersMate (2 reviews written)

I visited Iceland in Maidenhead recently. The products are in good condition and they offer nice discounts also in products other than iceland brand. The store layout needs impovement as it is not convenient to have to walk all the way to the back and then front again just to reach the cashiers. the service is overall good… Read Full Review

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★★★★★

“I am realy realy happy with Iceland service giving...”

Written on: 09/11/2012 by Zeena (1 review written)

I am so happy i like iceland product like iceland milk and all products which for £1 its value for money and would be happier somting we can get less then that when ever I shoping I swap my bounce card sometimes I getting money off voucher like 25p ,50p it's realy helpful for me and Iceland doing realy great job they treating customer by giving money off so we can save a bit also this time I got money off voucher as bonuse spending holiday for less its mind blowing I realy fall in love… Read Full Review

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★☆☆☆☆

“failed delivery”

Written on: 29/10/2012

spent £100 shopping slot was 6-8pm they ame at 630pm someone elses shopping. They took it back no phone call from them waited all night for them. My shopping i brought never recieved it… Read Full Review

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★★★★☆

“Love the home delivery”

Written on: 19/09/2012 by raogbole (1 review written)

I find the home delivery very useful , things are often cheaper here , and if I spend more than 30 pounds , I get delivery free :) Only thing is , some products I would need , are not available in store , and there's not much choice at times, which then means that I have to go to sainsburys to get the other products ( veg , etc ) that I need… Read Full Review

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★☆☆☆☆

“Iceland using cheaper ingredients”

Written on: 02/08/2012 by Rabite (1 review written)

Iceland have changed their ingredients. Their pizzas now use tasteless pepperoni and a cheese that gets burnt easily. Not just pizzas but chicken, pies, some burgers and even vegetables… Read Full Review

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Frenchlily's Response to Rabite's Review

Written on: 17/08/2012

I think they are using "fake" cheese - there was a programme about it a few months back. the "fake" cheese has the same texture as real cheese, but is tasteless, and is cheaper to make. I won't be buying them again!

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★☆☆☆☆

“Poor quality”

Written on: 03/07/2012

Bought family steak pie thinking I could save some money. Wrong 3 small pieces of (I think) steak . Should b called sauce pie. Won't b back. Would have been cheaper making my own… Read Full Review

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★☆☆☆☆

“don't by fresh meet!”

Written on: 15/03/2012 by mulish (1 review written)

yesterday I bought fresh chiken wings... (use by 17 March). today I open it.. and omg I almoust vomit, it was stink so badly! even color is weird, it's just discuisting. I'm very disapointed. I'll never back to ICELAND for sure… Read Full Review

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★☆☆☆☆

“ICELAND SHAMBLES”

Written on: 11/03/2012

ICELAND BRIDGETON CROSS STORE AN ABSOLUTE SHAMBLES FREEZERS BROKEN DOWN ALL OVER THE PLACE SEVERE SHORTAGE OF EVEN THE MOST BASIC FROZEN FOOD, CHIPS, ICE CREAM, BURGERS, THE STAFF ARE ALWAYS STANDING ABOUT SWEARING AT EACH OTHER AFTER SHOPPING HERE FOR THE PAST TEN YEARS I WILL BE AVOIDING IT IN FUTURE… Read Full Review

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★☆☆☆☆

“BUREAUCRACY IN THE EXTREME”

Written on: 08/12/2011 by TONYCGRAY (1 review written)

After more years than i care to remember shopping at iceland, i am now a totally unhappy customer who will refuse to shop in any of there branches again, neither will my family or friends. Due to my wife being ill i had to shop instead and decided to use our iceland savings stamps, only to be told after 90% of the items were put through the till that without id i couldnt redeem them, and that there were various signs around the store stating this. I defy anyone unless they read every notice… Read Full Review

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Paulj121's Response to TONYCGRAY's Review

Written on: 25/11/2012

Whether or not the store were following the "law of the company" to the letter, I do feel that it is unfair to make them as 1 star for everything... afterall, if you are marking them 1 star for value, and for shop layout and for service, why have you shopped with them for "as long as you can remember?" Unrealistic reviews which are just done "out of spite" do somewhat annoy me.

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★★★★★

“I FIND ICELAND A REAL PLEASURE TO SHOP IN.STAFF AT...”

Written on: 09/02/2011

I FIND ICELAND A REAL PLEASURE TO SHOP IN.STAFF AT HOLYHEAD ARE FRIENDLY HELPFUL,READY TO PACK YOUR BAGS AND HOME DELIVERIES AS AN OPTION,,,YES PLEASEE!!!(A VERY NICE MAN WHO EVEN HAS TIME TO SAY HELLO TO THE CAT),,,WHAT MORE CAN YOU ASK FOR??… Read Full Review

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★★☆☆☆

“Iceland is not as cheap as it seems. Some things I...”

Written on: 09/01/2011 by Emma987 (1 review written)

Iceland is not as cheap as it seems. Some things I can get from Marks and Spencer at way better prices and at better quality. Iceland is not the most ethical shop in the world either. I got some chicken and garlic breast from Iceland and it wasn't very nice as the mixture wasn't too appetizing... also the film on top of the microwave meals doesn't rip off properly so you have to get a pair of scissors through it....

It is honeslty not a great shop to shop in and if you think it is cheaper… Read Full Review

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