Written on: 03/11/2011
This was a big mistake on my part, after getting the recommended leaflet in my Kennel Club pet registration documents I decided to sign up with them. £38 per month. I called to make my claim and they sent me a form, I had the vets fill it in and send it off for me. 4 weeks after sending it off I get a call from a very smarmy consultant from the Kennel Club Insurance who couldn't have sounded more pleased if she tried to continue to tell me I was not covered for my claim! The excuse was... (read more)
Written on: 24/08/2011
Avoid complete nightmare of an insurance company- Had a claim in 2008 for Gastro enteritus take ages to settle claimed again when dog suffered similar symptoms and was hospitalised 3 years later, vets couldnt get to the bottom of it but diagnosed again as possible Gastro enteritus. Agria didtn even write to tell us refused only established when called them -they said it was a repeat occurence and not covered!!! Our vet wrote them a letter to say that there is not a possibility that an... (read more)
Written on: 07/07/2011
Wow, i must have been a lucky one. My dog was diagnosed with meningitis at 7 months old. Since then we've had over £4, 500 of claims - a large chuck for diagnostics and then on going costs each month. My policy renewed at the end of last month and i was worried! Well, the excess is the same, no % imposed, £10k vet fees limit reinstated for the next year (which is important as hers is a lifelong condition) adn the best news....my premium went up £6 over the whole year. I pay less... (read more)
Written on: 25/03/2011 by madlymo (1 review written)
Those of you who have marked high stars - you have been very lucky - my 3 years with them has been a nightmare. I took up the insurance after the free 6 week period supplied by the breeder. Too much to talk about here, but if anyone is reading this avoid them like the plague!!!!!! They have changed me to their new policy last month and doubled my premium. I do consider I was missold their insurance 3 years ago when they assured me it was 'cover for life', which is was not. Only a... (read more)
Written on: 16/02/2011 by michaelderc (1 review written)
We have a dog that had serious heart condition 6 years into his life we have had him insured with The Kennel Club from the start,we have never had a problem with the service we find it always first class they have always paid out never a quibble he is now on medication for the rest of his life and they pay for it every month, so they deduct 10% of the bill so what like everything you get what you pay for and if you are a responable dog owner then you need to have your dogs insured.
We are... (read more)
Written on: 26/01/2011
I recently posted a scathing review of how the premium had doubled in December! However I have just had a letter confirming there was an error with premiums quoted and have had an apology and revised quote which I am very happy with.
I do find their customer service excellent but am glad I complained about the premium increase as did many of their customers as that is how this issue was investigated and now hopefully resolved. (read more)
Written on: 21/01/2011
Avoid like the plague. My premiums were DOUBLED (From £300 to £600 per annum)from one year to the next and the customer service is arrogant and unhelpful. I am happy to pay a premium for a premium service, however it is clear that Agria are charging a premium just to benefit from the Kennel club name. I recommend any other clients in a similar situation take this right through the complainst process and ultimately to the onbudsman.
Written on: 20/01/2011
Completely agree with many of the comments already made. They are happy taking your money when you don't claim but as soon as you do, the policy goes up by exactly 100% in our case. Because you have already had treatment, that illness won't then be covered by another insurer so they think that you have no option. Wrong! I've just cancelled and will take the chance thanks very much! (read more)
Written on: 11/01/2011
What a shocking way to treat old customers!! I'm another who's premium has double on renewal as they are changing the policy. I'm pretty stuck as my dog has had various problems already.
What makes me mad is that a new customer can adapt their policy to their needs. But not us who are already with them. I know my premium would half if I took off the parts I didn't need.
Awful way to treat customers. I always found them helpful before this. I would never recommend them now. (read more)
Written on: 30/12/2010
At the 1st renewal with the dog being only 12 months old they doubled my premium to £814 a year, added a percentage contribution and an excess. When I rang them, they said they had improved the policy, hence the increase.
Whilst I really wanted to have a single provider through the dog's life to avoid previous illness exclusions I have been forced to change after only 12 months.
Very disappointed as I expected that the Kennel Club would have been the organisation that had a consistent and... (read more)
As rated by real users
" I couldn't be more pleased " Read More
" Fast, caring and helpful " Read More
Written by dorlinewbery
" Spalling customer service " Read More
" Total let down by them " Read More
First of all i am a uk pet owner,in scotland.
i own 4 currently ow... " Read More