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Written on: 26/01/2011
I recently posted a scathing review of how the premium had doubled in December! However I have just had a letter confirming there was an error with premiums quoted and have had an apology and revised quote which I am very happy with.
I do find their customer service excellent but am glad I complained about the premium increase as did many of their customers as that is how this issue was investigated and now hopefully resolved… Read Full Review
Written on: 21/01/2011
Avoid like the plague. My premiums were DOUBLED (From £300 to £600 per annum)from one year to the next and the customer service is arrogant and unhelpful. I am happy to pay a premium for a premium service, however it is clear that Agria are charging a premium just to benefit from the Kennel club name. I recommend any other clients in a similar situation take this right through the complainst process and ultimately to the onbudsman.
… Read Full Review
Written on: 20/01/2011
Completely agree with many of the comments already made. They are happy taking your money when you don't claim but as soon as you do, the policy goes up by exactly 100% in our case. Because you have already had treatment, that illness won't then be covered by another insurer so they think that you have no option. Wrong! I've just cancelled and will take the chance thanks very much!… Read Full Review
Written on: 11/01/2011
What a shocking way to treat old customers!! I'm another who's premium has double on renewal as they are changing the policy. I'm pretty stuck as my dog has had various problems already.
What makes me mad is that a new customer can adapt their policy to their needs. But not us who are already with them. I know my premium would half if I took off the parts I didn't need.
Awful way to treat customers. I always found them helpful before this. I would never recommend them now… Read Full Review
Written on: 30/12/2010
At the 1st renewal with the dog being only 12 months old they doubled my premium to £814 a year, added a percentage contribution and an excess. When I rang them, they said they had improved the policy, hence the increase.
Whilst I really wanted to have a single provider through the dog's life to avoid previous illness exclusions I have been forced to change after only 12 months.
Very disappointed as I expected that the Kennel Club would have been the organisation that had a consistent and fair… Read Full Review
Written on: 17/12/2010
Wow. Just got my renewal letter - insurance for our 6 year old labrador is going to cost £1159!
This is over 100% increase on last year, when it was £564!
Our dog has had a couple of illnesses & we have claimed & had no problem - but £1159? That's twice what it costs to insure both our cars!… Read Full Review
Written on: 13/12/2010
Very expensive andnot worth paying the extra money when you can find much cheaper quotes, if I didn't have to click on a star rating i would not have given them 1… Read Full Review
Written on: 08/12/2010
My dog has just turned 10 years old and as a result my premium has leapt up over 40% to £84/month! I felt physically sick when I openend the renewal letter. They really do have you by the short and curlies. Considering cancelling my 2 policies with them (no reduction for second dog either).
You almost wish yuo didn't have your pets… Read Full Review
Written on: 02/06/2010
Reading through other's reviews there seems to be a misunderstanding that it is a monthly policy. It is an annual policy and the full year's premium is due even if you cancel part way through the year because for instance your dog dies. I have had both dogs insured with them for over 9 years, although both have now passed away. £0000's claimed over the period and always paid up without question. Although the premiums might be higher than other Co's you get cover for life and I have never… Read Full Review
Written on: 27/04/2010
These guys take an age to respond and were very unhelpful when I needed help in other areas from the kennel club. I wouldnt recommend using as its like pulling teeth. Ive given them 1 star in each section but thats only because I didnt know if you were allowed to give nothing on each. This organisation really needs to work on its customer service skills to try and get customers to use them… Read Full Review
Written on: 23/04/2010
I took up the insurance after the 6 week puppy deal, knowing that Bullmastiffs can have serious joint problems so wanted very comprehensive cover. From 12 -24 months he had both elbows and knees reconstructed and they paid out over £12,000. No quibble.
That was 3yrs ago so maybe things have changed, but I'm staying with them to get the lifetime cover for conditions… Read Full Review
Written on: 05/06/2009 by curlykay (1 review written)
Our dog had been insured for 8 years. Unfortunately my policy was renewed on 27 Jan but retriever was diagnosed with a tumour in his stomach and there was no positive outcome resulting with him being put to sleep. Even though the policy was quite expensive we had insured him with the kennel club since a pup and were happy in the knowledge that if anything occurred we were covered. Since Feb we have had endless problems. The policy premiums had to be paid for the remainder of the year. The… Read Full Review
Written on: 24/02/2009 by hedgehog69 (1 review written)
We bought our Shar pei puppy at 8 weeks old. The breeder told us he had a chest infection at 2 weeks but it was cleared up with antibiotics in no time. One the first day we took him to the vets for worming and a check up, becuase of noisy breathing. Vet said that was usual for the breed. Overnight he had a bad reaction, we think to the worming tablets and was quite poorly, ending up staying at the vets and a £900 bill. Claimed on The Kennel Club Pet Insurance free 6 week policy, for it to be… Read Full Review
Written on: 03/01/2009 by PhiltheBear (3 reviews written)
We took the 6 weeks free that was offered with a puppy which fell ill shortly afterwards. The puppy lived until it was 19 weeks - we got it at 8 weeks, got 6 weeks free and then had it for 5 weeks under the 'paid' insurance. They deduct the whole year's premium from the payout - plus £50 - plus 10%. I would NEVER use them again… Read Full Review
Written on: 03/07/2008 by Flower 123 (1 review written)
I was keen to insure my pets with the Kennel Club - I liked their values and felt I would get an excellent service. As other pet owners have identified, I object to having to pay 10% of all vet fees as well as pay a £50 excess. I have cancelled both my policies. I have decided to pay the £75 per month insurance fees into a special bank account to meet any veterinary fees I may incur… Read Full Review
Written on: 05/02/2008 by navygirl (1 review written)
I was obliged to take out this expensive policy due to the fact that my puppy became lame during the 6 week free period. The Kennel Club are slow to pay, I kept getting fobbed off with 'it's being dealt with'. I don't beleive that they should be able to contact the breeder to verify claims either as this is a priveledge that no other company has. I'll say it again, this policy is SO expensive!… Read Full Review
Written on: 03/09/2007 by golddie (1 review written)
We have our golden retriever insured by them for just under 7 years. We have good service but the premium just keeps increasing. It was fair value at the time and since it's "the" kennel club, I did not look much further (my fault!). And then they suddenly introduce the extra 10% of the claim amount on top of the excess you have to pay. Still, not much we can do since our Golddie has a pre-existing skin allergy (even though now we have managed very well (touch wood) with just piritons, malaseb… Read Full Review
Written on: 10/10/2006 by elliebellie (1 review written)
I set up a payment to them. They say that the payment wasn't received in May 2006 due to a change of card. The card was changed in March 2006, but payment was given in March and April through this new card, but not in May apparently. No letters have been received, and they didn't phone me, even though they asked for a contact number… Read Full Review
Written on: 20/07/2006 by jeanlyon (8 reviews written)
In my case, my dog has had over £4,000 of vet and specialist fees, so I was glad to have The Kennel Club pet insurance policy. It is a lot more per year than other policies, and I'm not sure there is any advantage, but I have always had good service when I have telephoned and you can download claim forms from the web… Read Full Review
Written on: 09/11/2005 by gavin1 (1 review written)
Although The Kennel Club Pet Insurance is an expensive policy, I've been with them for 4 years - it covers the dog for LIFE. Their correspondence is efficient, and I receive my renewal notices on time without fault… Read Full Review
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Written by Rico15