Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.4 / 5
2623
87% of users recommend this
  • Customer service

  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“Summer and ben”

Written on: 19/11/2016 by Leslie255 (1 review written)

there was no hesitation from your company when it came to paying out on the claim that we submitted for summers treatment and was settled in a few days despite the fact that it was a large amount .There was nothing I could complain about and would always use petplan for my animal insurance… Read Full Review

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★★★★★

“EXCELLENT pet insurance ”

Written on: 18/11/2016 by ipmacs (1 review written)

We have 3 policies - one dog and two cats. We did have 3 cats however she was unexpectedly taken from us by cancer. Petplan were brilliant then by paying out all that was covered by the policy (except excess, administration fees and euthanasia which we knew wouldn't be paid obviously!). The dog has cataracts now and he's young so eligible for surgery soon - so far Petplan have paid for his consultations (again minus excess and administration) without ANY quibble. We just learnt our youngest cat… Read Full Review

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★★★★★

“fantastic, helpful and caring support”

Written on: 18/11/2016 by Drowsymaggie (1 review written)

The support prior to claiming and the fast and efficient support and follow through knocks spots off rival pet insurers. Highly recommended. Thank you for helping my boy enabling me to make the medical decisions easy. There was nothing I would fault from talking to the support staff to the speed of payment… Read Full Review

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★★★★★

“outstanding service ”

Written on: 18/11/2016 by sox24 (1 review written)

pet plan is by far the best they settle quickly have great cover and their renew your full cover at renewal each year is a real life saver with a chronically sick animal. I have many times recommended pet plan to others they are not the cheapest but by far the best cover and service . Even better now that they pay claims direct to your bank which is convenient , sick pets is a major stress which pet plan help relieve every time. this is the third pet I have had insured with pet plan . I… Read Full Review

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★★★★★

“Great customer service!”

Written on: 18/11/2016 by 64Riley (1 review written)

It was a very worrying and stressful time when my dog was unwell and I appreciate Petplan's claim letter in reply. The wording was very 'animal friendly' and sincere. I wasn't questioned over the claim and I was thrilled that the money was paid back into my account within 2 weeks of making the claim. Petplan really eased my troubles and I would highly recommend anyone else to use them. My dog is getting over his illness now and I would like to thank Petplan for their excellent customer… Read Full Review

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★★★★★

“worryyfree”

Written on: 18/11/2016 by bxGlover19 (1 review written)

I never had to worry about Petplan quibbling over payment - great peace pf mind - thank you… Read Full Review

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★★★★★

“Peace of mind”

Written on: 17/11/2016 by Trace497 (1 review written)

I have a female rescue GS. What I didn't know when I chose her was how susceptible GSs are to practically anything ! She is currently being treated for allergies, so I am really glad I chose Pet Plan insurance. My vet can process the claim for me, and the money goes straight to my bank, no fuss or bother. It is such a relief not to be concerned about where the money for vets bills will come from which means I can enjoy my dog's company worry free… Read Full Review

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★★★★★

“Quick, easy and no quibble service.”

Written on: 17/11/2016 by Stejones (1 review written)

Many thanks for everyone's help yet again at Pet Plan when thing like this really matter… Read Full Review

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★★★★★

“If you can't afford insurance then you can't afford a pet”

Written on: 17/11/2016

I've used Petplan insurance for my last two Rottweilers. It has always been straightforward. I've never had to ask the vets to let me think about whether they have the treatment, just "go ahead". Each and every claim has been dealt with efficiently and sympathetically. When I've needed to speak with Petplan they've dealt with the query efficiently… Read Full Review

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★★★★★

“to date, i have found your handling of business to be...”

Written on: 17/11/2016 by 232Hughes (1 review written)

to date, i have found your handling of business to be really first class and i would not hesitate to recommend Pet Plan to anyone who really cares about their pet/pets… Read Full Review

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★★★★★

“Petplan to the rescue”

Written on: 17/11/2016 by AzulCaldwell (1 review written)

Joining your scheme was the best thing I ever did re insurance- it is so reassuring you can go for the best care for your pet without worrying about the bill! Money does not buy you health- but your brilliant support in this difficult time has made it so much easier for me to deal with it. Hopefully my dog will make a full recovery- you certainly get a big kiss from him! I am afraid it is a hug only from me.. I have already recommended you to lots of friends and doggy class members and will… Read Full Review

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★★★★★

“Swift payment and excellent service.”

Written on: 17/11/2016 by Nunez265 (1 review written)

Petplan have always been very good and kind. They have paid my claims for my latest dog very swiftly. I had a previous dog who had a very serious illness and his claims were always paid swiftly and were very sympathetic when I unfortunately had to send him over the rainbow bridge. I will always use Petplan for insurance as I know they are kind and they continue to support their clients for life. I would never hesitate to recommend you… Read Full Review

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★★★★★

“EXCELLENT COMPANY”

Written on: 17/11/2016 by Roblesys416 (1 review written)

Recommend Petplan to all my friends. Prompt payouts everytime and most importantly "insured for life"… Read Full Review

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★★★★☆

“A bit slow!”

Written on: 17/11/2016 by erHood167 (1 review written)

After a request to my vet for additional information which they sent immediately nothing happened. A couple of weeks later I phoned. Person on phone very helpful but seemed the information had not been passed on to underwriters. I was promised this would be dealt with as a matter of urgency. A few weeks late still nothing. Another phone call. This time dealt with promptly. Have always had excellent service in the past so would still recommend… Read Full Review

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★★★★★

“Great service”

Written on: 17/11/2016 by McKayjs443 (1 review written)

Petplan were there and helped along our cats road to recovery when he got sick Unfortunately our cat died ( 16 years old and once again petplan were there )… Read Full Review

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★☆☆☆☆

“Frustrating to say the least”

Written on: 17/11/2016 by ukGillespie319 (1 review written)

The same questions were asked and answered 3 times, there was unnecessary duplication and delay, the fact that it is not possible to talk directly to the Claims department complicated the whole process. It is not Petplan as I remember it… Read Full Review

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★★★★★

“Sight is so precious”

Written on: 17/11/2016

My ageing rescue staffie was getting repeated eye infections. My vet tested her for a condition called 'dry eye' and found that she was producing no natural tears whatsoever. She had never seen such a bad case. There was a medication that would help her produce her own tears bur it was expensive. Thank goodness for Petplan. They have stepped in and picked up most of the bill. Without their help Maggie would get painful eye ulcers and probably have to have her eyes removed. The treatment has… Read Full Review

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★★★★★

“Teeth extraction operation”

Written on: 17/11/2016 by ShamarRobinson (1 review written)

I have recently had to have my cats teeth removed, which meant claiming on our pet plan insurance. We where very happy with how quickly the claim was dealt with and how easy it all was. I also found the staff who I spoke to at petplan very helpful. I would definitely recommend petplan to friends. … Read Full Review

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★★★★★

“I was very impressed with the service that Pet Plan...”

Written on: 17/11/2016 by TyreseSchneider (1 review written)

I was very impressed with the service that Pet Plan offered me and I felt that the staff were very helpful. I would definitely recommend to other pet owners… Read Full Review

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★★★★☆

“Very prompt service. Thank you Pet Plan.”

Written on: 17/11/2016 by TanyaSears (1 review written)

Very prompt service. Thank you Pet Plan… Read Full Review

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