Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.4 / 5
2838
88% of users recommend this
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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“Excellent service”

Written on: 08/02/2017 by BridgetNewman281 (1 review written)

Pleased for the excellent service and prompt payment… Read Full Review

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★★★★★

“hassle free”

Written on: 08/02/2017 by Glasspanel (1 review written)

This claim was settled very quickly and dealt with efficiently by my vets and Petplan. I have insured a number of dogs with Petplan and have never had any problems with them. I would highly recommend them. … Read Full Review

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★★★★★

“Great once my claim got there.”

Written on: 08/02/2017 by Peterflack (1 review written)

Sent my claim by regular post...got lost. Emailed my claim four times...never recieved. Sent my claim by recorded delivery....got mypayment in 1 week. So overall not too bad...just the getting the claim to them was the problem. … Read Full Review

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★★★★★

“So Simple”

Written on: 08/02/2017 by CeliaShaffer (1 review written)

So easy to check progress of claim even for a "golden oldie"… Read Full Review

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★★★★★

“Very good service at a very stressful time”

Written on: 08/02/2017 by CodyAtkinson159 (1 review written)

Excellent service cannot believe how quickly it has been dealt with… Read Full Review

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★★★★★

“Speedy payments with no quibbling.”

Written on: 08/02/2017

I am always impressed at how quickly you pay the claims which is a great relief. I have had rabbits for years and some have not seen a vet at all while the odd one has needed treatment. Pet Plan have never quibbled about the claims for expensive treatments when needed. I will often pay for medicines myself to try and keep the claims down and only claim when the bill is in the hundreds of pounds. Thank you pet plan for helping me care for my rabbits. You are one of the few insurances who will… Read Full Review

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★★★★★

“Claim for Jasper's ear ”

Written on: 07/02/2017 by Donahue174 (1 review written)

I never imagined that I would need to claim so soon after taking out the policy for my new kitten, but Petplan have been really helpful. What we all thought was a simple ear infection turned into a saga of treatment culminating in an operation to remove a polyp. The vet's bill was large so I phoned Petplan and they were really helpful, and sent a form out straight away. I have just had an email to tell me the claim has been settled. No quibbles. Really pleased… Read Full Review

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★★★★★

“Great Service always”

Written on: 07/02/2017 by SkylarMaloney265 (1 review written)

I have three pets registered and two have been unwell lately, they are well on the mend and petplan have been really fast to recover the fees, completely stress free. They have really looked after our family. I would highly recommend them to friends and family. The claim was paid direct into my bank and the form is really easy to complete. Thank you… Read Full Review

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★★★★★

“A feeling of security”

Written on: 07/02/2017 by Braden1974 (1 review written)

I have used other insurance companies for my rescue greyhounds in the past but Petplan is the best by far because they do 'what it says on the tin' without any hidden reasons for not accepting claims. Also, I have had occasion to speak to the staff and they are always very helpful and friendly. In conclusion, ten out of ten for this company… Read Full Review

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★★★★★

“fantastic and fast service”

Written on: 06/02/2017 by chickyegg (1 review written)

Petplan are very efficient in the way they run their insurance system. They are always very fast in replying with a claim and are very open to listening to any queries you may have. My only disappointment is that I expected my monthly premium to be a bit higher but was a bit of a shock that my excess has gone up in such a jump, it seems because my poor dogs have reached the grand age of 8. But on a positive side I would still highly recommend… Read Full Review

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★★★★★

“Pet Plan - Your Worry Free Pal”

Written on: 06/02/2017 by Josephines25 (1 review written)

In all the many years I have had my dogs covered with Pet Plan, I have found them to be incredibly helpful and always paid out promptly and in full whenever any of my pets had health problems. My last boxer, Molly, developed Hyperthyroid problems at four years of age and a few years later spondylitis but both these chronic complaints were totally covered until she died, age eleven, as well as an expensive cruciate ligament operation and other accidents, conditions along the way. My present… Read Full Review

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★★★★☆

“Took no notice!”

Written on: 06/02/2017 by LondonWilson447 (1 review written)

I received a letter asking for more details relating to my claim, as listed on reverse of letter. Nothing listed on reverse, so I emailed the address given asking what the problem was, and telling you not to make the payment into the usual account, which was being closed. I gave details of the new account. Then I received an identical letter, so I rang up, was told the payment was going through, to the old account, so again I gave details of the new numbers, but now I find the payment has been… Read Full Review

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★★★★★

“Just the best”

Written on: 06/02/2017 by fdKirk490 (1 review written)

Trixie has an ongoing skin condition which is proving expensive, but pet plan have come to the rescue with very efficient and prompt payments. I pay my vet for treatment then fill in my details, give the form to my vet and they send it off, pet plan then pay the money into my bank account very promptly, couldn't be simpler! I am very impressed! Perhaps the only improvement would be for pet plan to pay the vet direct?… Read Full Review

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★★★★★

“Excellent service and no problems.”

Written on: 05/02/2017 by Connork222 (1 review written)

From taking our dog to the vet and filling in the claim form everything was as easy as possible. No hassle at all. Thank you… Read Full Review

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★★★★★

“ Allways a Excellent service”

Written on: 05/02/2017 by Kelsie449 (1 review written)

Our pet has an ongoing condition and year on year Petplan have always stepped up to the plate when we have put in a claim. The claim always paid within a couple of weeks and no quibbles. Well done… Read Full Review

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★★★★★

“No quibble service”

Written on: 05/02/2017 by NiaMorales100 (1 review written)

Our dog became ill on a Sunday and needed emergency treatment from a different vet to normal. Completed refund form and within two weeks expected amount claimed was refunded. Peace of mind cannot be underestimated. Dog needs treatment we go to vets knowing all we will need to find is the excess. Many thanks… Read Full Review

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★☆☆☆☆

“Awful service ”

Written on: 05/02/2017 by Moserwd1975 (1 review written)

My pet has recently made a claim, we've had the excess taken off the money again which is totally incorrect. We contacted petplan to say our pet has had to be put down and then I get an em "We're sorry to hear that Hector has not been in the best of health. It's a worrying time when a pet is unwell but it's reassuring to know that you have help with the cost of his veterinary treatment". You totally insincere lot… Read Full Review

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★★★★★

“A big thank you”

Written on: 05/02/2017 by Marcosa257 (1 review written)

Great service;from the moment I rang in and discussed my cat's health problems I felt I was talking to competent,understanding and efficient people who genuinely seemed to want to help -just what was needed with the trauma of the previous few days. There was no rushing either and very welcome guidance was given. A big thank you to all… Read Full Review

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★★★★★

“Brilliant ”

Written on: 05/02/2017 by Dowd176 (1 review written)

Great cover, monthly payment reasonable. Claims settled promptly. If you need to talk to someone they are always helpful and friendly… Read Full Review

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★★★★★

“Excellent service”

Written on: 04/02/2017 by Apso (1 review written)

Thanks so much. Gives peace of mind to know we have the best pet insurance available and the best service… Read Full Review

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