Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.1 / 5
79.3% of users recommend this
  • Customer service

  • Value For Money

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Media Gallery for Pet Plan UK Pet Insurance www.petplan.co.uk

Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“Excellent service as usual”

Written on: 07/03/2015 by Yedi1 (1 review written)

I have used the services of pet plan for over twenty years and once again they have give fast uncomplicated services. From start to finish the claim was sorted ten days… Read Full Review

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★★★★★

“Claim for Will's Cruciate Leg Surgery”

Written on: 07/03/2015

Helpful call centre staff member when I initially advised of accident and vet referral to specialist unit for surgery. Easy claim form to complete, prompt settlement. This is the first small animal insurance I have taken out, I am very pleased with the service and also glad I chose Petplan, that decision was mainly prompted by my local vet's recommendation, although I did the usual comparisons. I also wanted 'cover for life', which not everyone offers. Overall 5 stars… Read Full Review

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★★★★★

“My dog has been very unfortunate in health terms.”

Written on: 07/03/2015

My dog has been very unfortunate in health terms. He has had a number of serious problems and the one offs and continuing treatment has been very expensive. I do not know how I would have coped without the financial support of Pet Plan… Read Full Review

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★★★★★

“Quick and efficient”

Written on: 07/03/2015 by GraceMcDonald335 (1 review written)

As usual my claim was handled quickly and in accordance with the terms of the policy, no requests for further information or delays, and paid direct into my bank account. Couldn't be more straightforward… Read Full Review

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★★★★★

“Planning for your pets future”

Written on: 07/03/2015 by Addyson127 (1 review written)

I have always found pet plan efficient , all staff (when phoning with a problem ) very pleasant & helpfull. Paying between direct claim & client paying seems confusing as when the vets do estimated bills you seem to look like your in a lot of debt… Read Full Review

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★★★★★

“ben”

Written on: 05/03/2015 by HaydenMarshall231 (1 review written)

Your Service hes been excellent can not fault you… Read Full Review

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★★★★★

“Excellent service ”

Written on: 05/03/2015 by Emmad25 (1 review written)

Can't believe how quick I was repaid !! Amazing service would defiantly tell people to use this provider of insurance. My old dog insurance didn't pay me out for 6 months and then I had to fight for it after I had been with them 16 years but with pet plan I was paid no arguments in 6 working day from my claim being submitted. Brilliant service … Read Full Review

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★☆☆☆☆

“Claim forms not being read”

Written on: 04/03/2015

What is the point of completing these if you don't take notice of the information given. I had to pay over £3000 for Sally,s treatments up front which has left me overdrawn in my account I specifically asked for this to be paid to me by cheque to reimburse my account. You have today informed me that this has been paid into my husbands account… Read Full Review

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★★★★★

“pay out on a cliam”

Written on: 04/03/2015 by Cliffordfl369 (1 review written)

I have to claim a number of time now for Kncockfinisk Ace and each time the claim as been settled with out any problem and happy with the service… Read Full Review

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★★★★★

“An outstanding service!”

Written on: 03/03/2015

I am really happy that i did choose Pet plan as an insurance provider for my cat. Could not wish for a better service… Read Full Review

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★★★★★

“Clear and polite, supportive information from customer...”

Written on: 03/03/2015 by Ezequielr414 (1 review written)

Clear and polite, supportive information from customer service - quick and efficient - no hassle. recommend highly… Read Full Review

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★★★★★

“Unwell cat”

Written on: 02/03/2015 by Manky1 (1 review written)

Extremely pleased with Petplan. Paid out promptly, no problems. Would recommend to anyone. First time insured with Petplan. very pleased… Read Full Review

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★★★★★

“Handling of claim”

Written on: 02/03/2015 by Ramparts (1 review written)

I was very pleased and impressed with the speed and efficiency of the claim handling department - most embarrassing for me since I had only just become a member of the scheme! Thank you… Read Full Review

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★★★★☆

“Helpful service”

Written on: 02/03/2015 by Bonito.one (1 review written)

I found that the staff that I came into contact with were very helpful, from the time that I submitted my claim I thought that the completion was quite prompt. I am very satisfied with the service received from PETPLAN Thankyou PR DAVIDSON… Read Full Review

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★★★★★

“senior dog with recurrent problem”

Written on: 02/03/2015

Pet PLan always pays on time and I don't need to worry that I'll run out of cover because she's covered for life. Pippa has been and still is a wonderful companion and i want her to have the best of treatment… Read Full Review

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★★★★★

“stomach upset”

Written on: 01/03/2015 by Nolau492 (1 review written)

Sunday morning very sick dog, very worrying times, seen straight away by vets examination, medication and a few days later x rays, all OK now. Thanks to Pet Plan for being prompt with claim, a fantastic service during times of need, easy to fill in forms, fast response and no need for complicated questions over the phone, when during a time that emotions are high. I would Highly recommend Pet Plan to anyone… Read Full Review

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★★★★★

“Petplan - a company you can rely on to assist in a crisis”

Written on: 01/03/2015 by anniemarkssongwriter (1 review written)

I am astounded by the service I have received from Petplan which offers a quick no nonsense fair response to genuine claims. Previously my pet insurance was with another company whose premium was more than twice the premium charged by Petplan. Petplan have given me comfort in the knowledge that if my pet is poorly he will receive the care that he needs without me worrying about how I'm going to fund it. Thank you pet plan, its great to know that there are still companies such as yours who… Read Full Review

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★★★★★

“Many thanks!”

Written on: 01/03/2015 by Purcell451 (1 review written)

Our much adored 11 year old dog Jasmine has recently been diagnosed as having Cushings Disease. Pet Plan have taken all the worry out of paying for her vet bills with a prompt first payment and now a second follow up payment for Jasmine's on-going treatment. Thank you so much :-)… Read Full Review

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★★☆☆☆

“More training needed”

Written on: 01/03/2015 by TerrellZiegler (1 review written)

I would happily recommend your product but not the level of service and understanding of that product. I have registered my overall discontent with your Complaints Officer on other claims and this is currently being investigated. The Value For Money referred to below does not relate to the quality of service. I have rated the product… Read Full Review

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★★★☆☆

“No back dated payment as promised”

Written on: 28/02/2015 by 62Molloy (1 review written)

Our dog developed a skin issue within the week after getting him from the dog trust back in May 2014. The original cover was a months free cover from the dog trust with a £100 excess. I took out a full policy when the month ended which had a £75 excess. I tried to make a claim against the policy when we had paid out over £100 I was told that I neededt to exceed the new exce as but once that had happened the previous payments would be refunded. I don't believe that has happened but as there… Read Full Review

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