Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.4 / 5
2352
87% of users recommend this
  • Customer service

  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“Excellent Service”

Written on: 12/08/2016 by 3864jk (1 review written)

We have used PetPlan for many years for all our dogs and have had nothing but the best of service. During one of pet's recent and continuing illness the service has been excellent and we have not had to think bout the five months and continuing vets bills for a serious virus illness. payment has been made on time and the only mistake was our loss of a cheque, which had to be cancelled and then re-instated by PetPlan. Up to now we have always received payment by cheque but the new electronic… Read Full Review

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★★★★★

“Worth Every Penny no quibbling Or hassle pays out...”

Written on: 12/08/2016 by Rileyhi80 (1 review written)

My dog has had two operations over the past 5 years both unrelated. Pet Plan has paid out all the costs promptly with no quibbling or hassle. I would fully recommend their services to family or friends in fact I have already done so on many occasions… Read Full Review

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★★★★☆

“Very reassuring”

Written on: 12/08/2016 by Yasmin254 (1 review written)

I've had my old rescue dog for a year. Pet plan were very clear about the policy I could get and due to the age and condition of my dog they made a fair assessment letting me know which ailments were exempt from this insurance. Within 9 months of being insured my dog needed surgery twice and Pet plan paid out without any quibble and very swiftly. I have just received my renewal notice and was very pleased to see that Pet plan did not penalise me for making a claim (so different than car… Read Full Review

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★★☆☆☆

“Insensitive Emails”

Written on: 12/08/2016 by Howexe334 (1 review written)

Whilst I appreciate claims paid emails are computer generated, you were made aware my pet had passed away before the claim was paid. To receive emails saying you are sad to hear my pet has been unwell when in fact she had died is insensitive and is not appreciated. Could do a lot better in these circumstances. … Read Full Review

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★★★★★

“BEST SERVICE EVER”

Written on: 11/08/2016 by karendole (1 review written)

I AM SO HAPPY WITH THIS INSURANCE. I HAVE AN ACCIDENT AND ILLNESS PRONE CAT AND THE PEACE OF MIND THAT WHEN SHE IS UNWELL I CAN GET HER THE BEST CARE AS I KNOW THE COST IS TAKEN CARE OF. THANKS FOR ALL YOU DO… Read Full Review

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★★★★★

“claim review”

Written on: 11/08/2016 by lhel2602 (1 review written)

Extremely happy with the way our claims are dealt with… Read Full Review

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★★★★★

“Claims”

Written on: 11/08/2016 by GilbertoMcClure (1 review written)

Only just taken out this Insurance,but we had a problem with our dog and the service was excellent, and the claim paid without delay.Would recommend this company even though the premiums are higher than others… Read Full Review

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★★★★★

“Great service yet again”

Written on: 09/08/2016 by GarrettMonaghan479 (1 review written)

My second claim for a lifetime condition that my 8 year old dog has and it has been paid with no quibble. I liked that because all of the details re the condition and the dog are completed the first time of claiming, all that is required from now on is the basic details to identify the pet, the owner and vet , so no duplication of effort. What's more, the renewal of the policy has meant an increase as expected but not hugely and is comparable to my other dog who has good health. So far, I… Read Full Review

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★★★★★

“ claim paid fully & promptly”

Written on: 09/08/2016 by isMcMillan368 (1 review written)

claim paid fully & promptly… Read Full Review

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★★★★★

“Took Vet's Advice”

Written on: 09/08/2016 by 274Stevens (1 review written)

My vet recommended that I insured with Petplan when I took my new puppy for her first injection. So glad that I did because at one year old a pony stepped on her toe and broke a bone. Accidents don't come cheap, but Petplan has just footed the bill without 'turning a hair' (not quite sure where that expression comes from but the definition is in both Oxford and Cambridge dictionaries!) I have been told to expect the payment to be received into my bank account within a few days, which is… Read Full Review

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★★★★★

“Payment and warmth”

Written on: 08/08/2016 by Holdersh263 (1 review written)

I'm really delighted with my first Pet Plan claim. They paid up promptly, with a lovely message about my dog. I'm impressed by the efficiency, and the kindness, shown, albeit that it is a corporate message. Very welcome, none the same. I had had Pet Plan highly recommended by my daughter. I can see why now. No nonsense service with a touch of warmth. Very good… Read Full Review

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★★★★☆

“Quick claim payments, no questions asked”

Written on: 08/08/2016 by ihFreeman470 (1 review written)

This is our second year with Petplan and I have to say I'm a happy customer. Overall I would have liked for my insurance to cover veterinary food as well, which my dog is taking. Apart from that, the claims (and I've had at least 6 or 7 due to my dog's poor stomach) have always been paid with no additional questions asked or issues. I will continue using Petplan as my insurer, but will try and add my dog's food as well… Read Full Review

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★★★★☆

“Claim settled without fuss”

Written on: 08/08/2016 by Robertoa258 (1 review written)

When you hear about the shennagins of some pet insurance companies, I was pleasantly surprised when Petplan paid my claim in full (minus the excess of course), so full marks to them for that. The only improvement would have been for Petplan to acknowledge receipt of my claim. After four weeks of silence, I phoned them to find out what was going on, to be told that the claim had just been settled… Read Full Review

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★★★★★

“Stressless and smooth claims procedure”

Written on: 07/08/2016 by Mandapanda56 (1 review written)

I sent my claims form to my vets to complete their section and didn't hear anything for a couple of weeks which was the only negative but then I got an email from Petplan to say my claim had been closed and the money was in my bank account! I'm so glad I chose Petplan… Read Full Review

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★★★★★

“So grateful for petplan”

Written on: 07/08/2016 by Lewis-Altdh453 (1 review written)

Petplan means so much less worry if my cat is ill. A friendly and very quick response to my claim. I am very happy to recommend petplan to all pet owners… Read Full Review

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★★★★★

“great service”

Written on: 07/08/2016 by ShaynaWiley (1 review written)

Everything so simple, Vet sends in the claim and I always receive the payment within a week. I would always recommend Petplan to anyone I know. Monthly payments are set at the right cost compared with other insurers I have used in the past for other pets. I have regular e-mails specifying different aspects of looking after Pets and they always mention my cat by name. I wish I had used Petplan before… Read Full Review

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★★★★★

“Excellent results”

Written on: 07/08/2016 by capricorn1 (1 review written)

had no trouble with the claim was very satisfied with the result … Read Full Review

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★★★☆☆

“Feedback”

Written on: 07/08/2016 by djCorbett1967 (1 review written)

Ultimately the online claims resolution works, although it is not clear what is being paid as against the vets bills… Read Full Review

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★★★★★

“Really good service”

Written on: 05/08/2016 by VanessaMcCain (1 review written)

Had really good service, I called pet plan to ask a question and was answered in a lovely manner. What I asked for was sent to me the next day. My claim was paid promptly. Would recommend to anyone. Very helpful staff and excellent customer service. Very impressed… Read Full Review

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★★★☆☆

“Dog”

Written on: 05/08/2016 by RafaelHorton (1 review written)

My dog was very poorly on 19 May , so we took him to the emergency vet, the claim went through on 3 Aug, why did it take so long… Read Full Review

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