Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.4 / 5
2206
87% of users recommend this
  • Customer service

  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“Excellent service”

Written on: 04/06/2016 by tkJones204 (1 review written)

Had to take my dog to emergency vet at night for cut paw then to my own vet in the morning, Pet Plan paid emergency vet direct so saved me any hassle and paid rest of my claim direct into my bank account so no waiting for cheques. Best service I have had when dealing with insurance companies. I will be recommending pet plan 100% to friends and family… Read Full Review

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★★★★★

“Promt Payment”

Written on: 03/06/2016 by JeanWagner (1 review written)

Have been using Pet Plan for a year now and have had to make a couple of claims. They have always been paid promptly .Would recommend to my friends… Read Full Review

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★★☆☆☆

“Poor Customer Service Response”

Written on: 02/06/2016 by JSome (1 review written)

I have now sent 5 emails over a period of two months and not once received a reply, even a holding email. The emails were sent as the date of claim being was settled was overdue and I had not heard. A simple response would keep customers happy as they would feel cared for. No response, and over running on the dates makes you feel like a number - and that does not keep customers with Petplan in the long term… Read Full Review

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★★★★★

“Very quick claim payout”

Written on: 02/06/2016

First time I have had to claim. Phoned with queries. Explained very well. Left claim form with Vets to complete. Had email approximately 8 days later saying payment being made direct to my account. No queries. This is now a lifetime ailment and foresee no problems with Pet Plan. Very painless procedure… Read Full Review

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★★★★★

“Settling of claim”

Written on: 01/06/2016 by AnthonyThompson (1 review written)

Just wanted to say thank you to Petplan for just giving me back some of the money I paid for my Bernard's treatment back in January, I wasn't sure I would get anything back. Bernard is my lovely cat who has been ill intermittently for a couple of years with several stays at the vets for rehydration. All those claims were settled by Petplan, amounting to over £1000. I was upset to learn that he now has CKD, he is so young to have renal disease (only 11). My vet advised that his recurrent… Read Full Review

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★★★★☆

“Swift Insurance Payment ”

Written on: 31/05/2016 by SarahOrpwood (1 review written)

Molly, my gorgeous little cat, cut her foot open in a moment of excitement (she heard the rustle of the food bag opening rushed in like a bullet from a gun and caught her paw), I was mortified she was hurt. But my vets were amazing and fixed her. Pet Plan were also amazing and helpful and, once I got round to claiming on my insurance, the payment turn around was impressive, I didn't even have chance to chase it! Thank you very much… Read Full Review

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★★★★★

“Hassle free claims”

Written on: 31/05/2016 by wilcoxn (1 review written)

I have claimed multiple times in a few years for my dog and Pet Plan always pay out no questions asked. I expect my premium will go up next year but that's only what every insurer would do. I am rescuing a dog in July and will be putting him straight on to Petplan so I can put my mind to rest that if anything should happen Petplan will continue their great service… Read Full Review

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★★★★★

“Amazing, hassle free and friendly service”

Written on: 31/05/2016 by Harper1014 (1 review written)

Cannot thank Pet Plan enough, its worth every penny each month and without it we would have been in a difficult situation with out 16 week old Puppy. We took out a policy for our Pug on recommendations from friends and also the breeder we used, we initially for 4 weeks free cover and in that time our puppy put a hole through his cornea in his eye and needed an emergency operation by an eye specialist or he would have lost his eye. I called Pet Plan on the way to the eye specialist who told me… Read Full Review

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★★★★★

“Hassle free insurance provider”

Written on: 31/05/2016 by pjCarey113 (1 review written)

Took away any problems, overall an easy claim to process and quick to recieve your money back… Read Full Review

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★★★★★

“Do not be without”

Written on: 31/05/2016 by NancyGarza (1 review written)

Probably the third best thing you can do when pets are involved the first --- acquire the pet second -- love and look after the pet third --- buy a Pet Plan -- plan Covered for life No quibbles No fuss No problems All above are pro No cons Other insurance schemes are cheaper -- and do cover problems ---but not for life This makes the scheme great value… Read Full Review

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★★☆☆☆

“Don't have a pet with a chronic problem.”

Written on: 31/05/2016 by Nylay177 (1 review written)

To limit claims relating to any 1 complaint to 12 months is a departure from the realities of life. There are, I'm afraid, such things as chronic complaints. We have a dog diagnosed with arthritis over 12 months ago - arthritis doesn't magically disappear within 12 months - perhaps we should have taken the dog to Fitzpatrick referrals for a dual hip replacement within the 12 months - would have cost Pet Plan a lot more. Now Leo has kidney problems which also won't vanish in 12 months, so we've… Read Full Review

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★★★★★

“Peace of mind”

Written on: 31/05/2016 by Medeirosrb1946 (1 review written)

My pooch is in the best hands when it comes to illness/injury. I do not have to worry about vet bills, even for recurring problems as Pet Plan does not exclude, unlike most other pet insurances. The insurance claim is emailed by my vets so no tricky forms to fill. it is dealt with quickly, efficiently and the money paid straight into my bank account. It is absolute peace of mind, especially at a time of worry and upset when your beloved pet is poorly… Read Full Review

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★★★★★

“Pet Plan are the best insurance company out there.”

Written on: 31/05/2016 by Sandovallh302 (1 review written)

PetPlan are the best insurance company out there we have never had a problem with this company paying out when we have had to claim through them, i would highly recommend them to all my family & friends, they may be a little bit dearer than some of the other pet insurance companies but you get what you pay for with the cheaper ones, a great company would not use any one else for my animals… Read Full Review

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★★★★★

“Sabre doing well”

Written on: 31/05/2016 by AmareWallace352 (1 review written)

Fabulous can't fAult the service… Read Full Review

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★★★★★

“Peace of mind”

Written on: 31/05/2016 by 481Bell (1 review written)

Difficult few months with daisy's health, just relieved that paying for the treatment isn't another worry, online claims that the vet practice process are excellent. Definitely recommend to anyone with a pet, 1st class service… Read Full Review

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★★★★★

“I would walk over hot coals for Petplan ”

Written on: 30/05/2016

There isn't enough money in the world to tempt me away. Your compassion coupled with complete efficiency is just a winning combination. My little Charlie wasn't expected to last the night when he was born. After Petplan funding his interferon treatment for calcivirus, his hernia operation and now his dental work, he's a strapping six year old and one of the lights of my life. I have had four cats over the years, all of whom Petplan covered...two have been claimants, the other two never needed… Read Full Review

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★★★★★

“Just the best ever!”

Written on: 29/05/2016 by Patopa (1 review written)

No fuss. Form filled in by our Vet and posted to you. Quick payment into bank. Impossible to improve on perfection! Thank you… Read Full Review

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★★★★☆

“Tiny's 2nd claim”

Written on: 29/05/2016

Bit disappointed that my query was not acknowledged when I queried if claim received. Otherwise good service… Read Full Review

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★★★★★

“rest assured”

Written on: 29/05/2016 by 477Kirby (1 review written)

all claims have been handled with consideration and speed. I would recommend petplan insurance to anyone who wants peace of mind… Read Full Review

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★★★★★

“Easy to Claim - Quick Refunds”

Written on: 28/05/2016 by Jbrkingros (2 reviews written)

My vet recommended Petplan when my cat was a 10 week old kitten. She is now nearly 16. Five years ago she became very ill and after tests it was revealed she had diabetes. That first bill was in the hundreds, so my vet claimed directly with Petplan and then let me know how much excess I owed. My cat initially was checked on a weekly basis, then fortnightly, monthly etc. Now 5 years into her treatment she just has to have 6 monthly blood tests to check her levels and I'm pleased to say she is… Read Full Review

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