Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.4 / 5
2138
86% of users recommend this
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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“Easy straight forward claim process ”

Written on: 10/05/2016 by Abagailp456 (1 review written)

I am so glad we chose Pet Plan insurance for our little dog, she has just had surgery which to pay out with no insurance would have been really hard and although we paid the bill Pet Plan paid out so quickly and without any issues from the start. My vet gave me the form, I completed it and the vet did the rest as they checked the form and sent it off for us - this company are fantastic to use and I feel so confident that my pet will be always be cared for and I won't have to worry about any… Read Full Review

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★★★★★

“Fuss free insurance”

Written on: 10/05/2016 by Rishi32 (1 review written)

Pet plan have been great throughout my cats illness - and they paid out so much quicker than I thought. Fuss free and kept me informed throughout. I would definitely recommend pet plan as they work closely with most vets and so takes away the stress of thinking about how much it's going to cost you. Will definitely continue my insurance… Read Full Review

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★★★★★

“Brilliant service”

Written on: 10/05/2016

I was very impressed with how quickly we were paid for the cost of our cat's veterinary bill. I rang to check the level of our cover and the lady I spoke to was very helpful. Having this insurance made a stressful time much easier. Honey is now happy and well after her thyroidectomy and we don't have to worry about the cost… Read Full Review

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★★★★★

“Petplan Support Review”

Written on: 10/05/2016

When our Spingadore (Springer Spaniel X Labrador) injured herself we took her straight to the vet, after the necessary treatment we paid the bill. We had been with Petplan for 8 years without a claim. We requested a claim form which arrived promptly and which we then filled in and gave to the vet to complete. The process was easy; ask for the form, fill it in and pass it to the vet, then wait. After a short period of time we received an email from Petplan stating that the claim was to be paid… Read Full Review

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★★★★☆

“Claim processed quickly and efficiently ”

Written on: 09/05/2016 by Stmargaret (1 review written)

We had to claim for our pet only a few months into joining PetPlan - there were no quibbles - the service was sympathetic, efficient and quick - I could track on-line and have been very happy with the service so far… Read Full Review

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★☆☆☆☆

“Insurance Claim”

Written on: 09/05/2016 by MarionThomson (1 review written)

Terrible service - original claim submitted in early February and only just resolved - the clinical history with amounts submitted were not accepted despite this is what the vets always provide to pet plan. Eventually the claim was processed despite the numerous calls I had to make to both pet plan and the vets. The final straw was the majority of the claim was settled by cheque not withstanding that I had elected for the proceeds to be paid directly into my account. You even mentioned in… Read Full Review

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★★★★★

“Excellent service”

Written on: 09/05/2016 by Shelton297 (1 review written)

Thanks very much for your extremely prompt handling of our latest claim. It has been a very worrying time with Polly, but the fact that you have sorted our claim so promptly has helped a great deal. I really hope we don't have to call on your services again, but if we do, I hope you will deal with any further claims as sympathetically. Many thanks for making a bad situation a little better. Polly is now well on the mend and getting back to her old self. … Read Full Review

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★★★★★

“Good Old Fashion Service ”

Written on: 09/05/2016 by 293O'Hara (1 review written)

Having been with PetPlan for over 10 years now, I know my owner has always found that whenever I've had to have treatment and needs to make a claim, it has always been settled very quickly and easily. Any queries are always dealt with efficiently and they keep you informed of the progress of your claim, so you know exactly how much your being refunded and paid… Read Full Review

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★★★★★

“Fast and reliable service when it's really needed”

Written on: 09/05/2016

Have always insured my dogs with Petplan..since the 80's! Whenever I have had to make a claim it has been reviewed and processed within a few weeks.I cannot praise Petplan highly enough,premiums are reasonable for the peace of mind that they give for when my dog gets ill and needs ongoing vetinary treatment and medication.I always recommend Petplan when asked who I insure my dog with.....fabulous service☺… Read Full Review

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★★★★★

“Easy to deal with”

Written on: 09/05/2016 by PatienceGlover (1 review written)

Our dog needed an X-ray for a suspected broken foot. We paid the Vet and were reimbursed within two to three weeks, no questions, no hassle. Good service… Read Full Review

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★★★★★

“Excellent service. Prompt & hassle free”

Written on: 09/05/2016 by VanKelleher454 (1 review written)

After nit having made any claims for 7 years we were uncertain whether to continue Petplan for our boxer dog. we are now very glad that we did. over the last year she has had a succession of problems with an eye ulcer requiring surgery, a couple of inflammatory masses on her feet and a mast cell tumour on her ear. Petplan have been excellent and have paid a long series of claims promptly and with no fuss. At the end of it all the dog is fine (but does have mismatched ears...) and we have no… Read Full Review

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★★★★☆

“Excellent service regarding my claim”

Written on: 08/05/2016

I sent my claim form regarding my dog's treatment on 25 April and to my surprise had an email on 6 May saying that payment will be paid into my account "in the next few days". They've paid the claim promptly, with no hassle. Mind you I had the same email on 7th and 8th May as well, so it'll be interesting to see when the money hits my bank!… Read Full Review

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★★★★★

“Pet Plan Insurance.”

Written on: 08/05/2016 by Neuvalis (1 review written)

I’ve been with Pet plan for around 5 years and never had to put in a claim . Unfortunately my Dog has had a stroke and has recently had to have a Skin graft on his eyes and pet plan has been nothing short of amazing . I don’t really write reviews or leave feedback for this type of thing but Pet plan has really took a weight of my shoulders and deserve the highest praises . It’s been a deeply stressful and worrying few weeks and Pet plan has really been there for me the whole time . It… Read Full Review

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★★★★☆

“Only one problem”

Written on: 08/05/2016 by jalwebster (3 reviews written)

Service is good and the reassurance of knowing that cover ids for life, irrespective of the number of claims, is of great value. Now the service is all available online it saves the tedium of filling in the same information again and again on paper forms. I am confident that any legitimate claim will be met without question - there will be no reference to exclusions hidden in the small print. Over many decades of owning many felines I have used a variety of insurers - Petplan is the best by a… Read Full Review

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★★★★☆

“Good but need more attention to detail”

Written on: 08/05/2016 by J.Clarke (1 review written)

I have used Petplan for all my pets for years and been a good service. The only complaint I have is the email I received to say my claim has been paid, at the end it wishes me and my pet the best - my pet died which it clearly states on the claim form I filled in and sent to them. I know this is a big company who deal with a lot of claims, but more attention to detail is needed especially in this circumstance as it was upsetting… Read Full Review

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★★★★☆

“animal insurance efficiency”

Written on: 08/05/2016 by Zanec446 (1 review written)

very quick service much better than other companies that I have used in the past, never had any problems claiming and unfortunately I have had lots of problems with my animals, premiums haven't gone up by much and as an OAP I am pleased by that, bit worried that the premiums will increase greatly when my dogs hit 8yrs old as I know other companies have doubled the cost then… Read Full Review

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★★★★★

“Maisy's skin problems”

Written on: 08/05/2016 by 265McKinnon (1 review written)

This condition is ongoing but it is made very easy for me to claim and the payments are put straight into my bank account . My insurance payments have not increased ad a result of continual claims which I have been told happens with a lot of other companies… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 08/05/2016 by Jamesn50 (1 review written)

I do not understand why the excess of £90 should be deducted just because it is a NEW YEAR. I think it is appalling the way Pet Plan manage to come up with all these clauses to get out of paying. I should have known better than to go with Pet Plan after the disgusting way they conducted their business with our last pet… Read Full Review

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★★★★★

“Exceptional , prompt service. Staff very supportive.”

Written on: 08/05/2016

Claim dealt with in record time… Read Full Review

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★★★★★

“Apples Op”

Written on: 08/05/2016 by Mckinley23 (1 review written)

Apple my black Labrador had three lumps removed. It was comforting to know that Apples operation and histology would be met by my Petplan insurance claim. Even though I have too pay twenty per cent of the claim plus the excess . It's good to know that at her age I can still get insurance for her. I have complete peace of mind knowing what my policy gives me. The claim was paid out so quickly too… Read Full Review

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