Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.2 / 5
1378
82.6% of users recommend this
  • Customer service

  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“Grateful and delighted”

Written on: 14/07/2015 by Murdock304 (1 review written)

Delighted at the prompt way my insurance claim was dealt with Expected a much longer delay. Thank you… Read Full Review

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★☆☆☆☆

“Poor customer relations fail to give free cover offered.”

Written on: 13/07/2015 by Angryknickers (1 review written)

In February I re homed a dog with no chip I had him chipped and received a free month health insurance with Petplan. I took up their offer to insure him for life Unfortunately during the trial period he had an accident and damaged his dewclaw. I took him straight to my vet who kept him and operated and removed the damaged dewclaw. Initially they refused the claim as an ILLNESS. I challenged the decision and explained in more details what had happened and my vet endorsed the letter. They are… Read Full Review

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★★★★★

“Fair,, efficient and reliable”

Written on: 13/07/2015 by 2641 (1 review written)

I am live alone and my dog is my constant companion. He was diagnosed with epilepsy and because I only have a pension if I had not insured him for life I could not have afforded his medication so would have been unable to keep him. Petplan have always treated me fairly, efficiently and promptly. I always feel respected and treated as an individual. Thank you. … Read Full Review

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★★★★★

“I have been with PetPlan for over 8 years. When I have...”

Written on: 12/07/2015 by biNielsen195 (1 review written)

I have been with PetPlan for over 8 years. When I have had to make a claim for our lovely Golden Retriever I have always found them to be most efficient and most caring with our claims. I thoroughly recommend PetPlan to all pet owners… Read Full Review

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★★★★☆

“You get what you pay for”

Written on: 12/07/2015 by ReaganMcCann63 (1 review written)

Not the cheapest pet insurance but the customer service is excellent and the processing and payment of claims is prompt which is what you need when your much loved pet is sick or injured. The documentation is clear as to what is covered and what they will pay. They do provide cover for life which is becoming more difficult to find. The excess does leap up when your pet reaches the age of 10 but that is understandable as pets, like people, tend to suffer from the ailments of old age like… Read Full Review

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★★★★★

“Thank you so much for settling my claim so promptly. ”

Written on: 12/07/2015 by ShirleyWatson463 (1 review written)

I've have had many dogs that I loved dearly and have always insured them with Petplan. You have never let me down when I have submitted a claim. You settle them quickly and easily. Whenever I've needed to phone the staff are always very polite and helpful. Thank you so much. There is nothing that I don't like about Petplan… Read Full Review

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★★★★★

“First Class Service”

Written on: 11/07/2015 by 95Chase (1 review written)

Without any doubt, Petplan, to me, offers THE best protection for my dogs. It is nice and comforting to think that in the event of an illness or injury, they are being given the best possible treatment from the Vet and knowing the cost will be covered within my policy by Petplan. Also, I received payment within 10 days of submitting my claim. I have, and would, recommend Petlan to anybody who is thinking of taking out pet insurance.I have never had a problem with Petplan… Read Full Review

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★★★★☆

“minimum of fuss”

Written on: 11/07/2015 by KaydenceO'Hara (1 review written)

claim handled well which took part of the stress of having an injured animal. Happy to reccomend to others… Read Full Review

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★★★★★

“Brilliant,no quibble service!”

Written on: 11/07/2015 by Daviessa416 (1 review written)

Always insured my dog's with Petplan (been a customer for 30+ years!)When my dog recently had pancreatitis it was a worrying time but I knew I could make sure he had the best treatment as I had Petplan cover! Easy to fill claim forms which the vet completed and sent off to Petplan.....Within 10 days I received an email telling me my claim was paid-showed how much and would be in my bank account very soon!!Fantasic service and so prompt....love Petplan and recommend to anyone getting a new… Read Full Review

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★★★★★

“Excellent”

Written on: 11/07/2015 by Andersennb217 (1 review written)

Pet Plan UK is a top insurance, if it wasn't for them I'd be worrying over how to pay for my pets treatment, thanks Pet Plan… Read Full Review

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★★★★★

“Peace of Mind .. priceless....”

Written on: 10/07/2015 by Mungo4 (1 review written)

Peace of mind , that any treatment my dogs need will be affordable with Pet Plan .. The Direct Payments also helped , this took the pressure off me having to find the money first , at a time when I was already worried about my puppy .... I was impressed with the claims tracker and the speed which my claimed where dealt with ....... I would recommend Pet Plan to anyone .. Thank You Pet Plan… Read Full Review

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★★★★☆

“Claim quickly completed”

Written on: 10/07/2015 by 493King (1 review written)

Claim was submitted electronically. Very quickly managed. Only confusion was when the vet sent 2 claim forms and received notification that the claim had already been resolved and they would not accept a claim for the same thing again! This was resolved quickly after I telephoned Petplan. Impressed with swift response and dealing with claim… Read Full Review

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★★★★★

“You've really helped”

Written on: 10/07/2015 by Nash340 (1 review written)

Further to my young dog rupturing her cruciate ligament and tearing the cartilage, we have had lengthy ongoing treatment, therapy and expense. I'm not sure how I would have managed had I not taken out insurance with Pet Plan as they have paid promptly giving me great peace of mind. I have heard many insurance companies quibble with claims and this would have just added to the stress I felt with my dog being so incapacitated. The only negative I can say is that I feel it a great shame that Pet… Read Full Review

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★★★★★

“Pet insurance for Otto”

Written on: 09/07/2015 by klPerez1964 (1 review written)

I am very impressed with the way my claim was handled. It was so easy and hassle free. I paid the vet up front and Pet Plan reimbursed my bank account very quickly and without any quibbles. An excellent product which I would thoroughly recommend… Read Full Review

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★★★★★

“excellent quick service”

Written on: 09/07/2015 by 1952Hollis (1 review written)

Everthing was so quick and efficent… Read Full Review

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★★★★★

“Pet Plan Isurance”

Written on: 09/07/2015

I've got peace of mind with pet plan insurance, if honey needs medical attention,which she has done,my claims are processed quickly and easily. The whole process from downloading a claim form to submission is very simple. The only thing to remember is that that you have to claim all treatment before the end of your policy year end… Read Full Review

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★★★★★

“Great support when you and your beloved pet need it most”

Written on: 07/07/2015 by SkylarChandler (1 review written)

I have unfortunately had to make a couple of claims for my 4 year old dog and each time it has been processed and paid quickly. The staff 8 have spoken to have been very sympathetic and helpful. I have the peace of mind knowing that my pet's disc problem will be covered for life and as such I will be able to get the care and treatment if and when she needs it in the future without the worry of what it may cost… Read Full Review

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★★★★★

“Hassle free service ”

Written on: 07/07/2015 by hiMcDonough162 (1 review written)

My cat needed ongoing treatment, I paid the vet bill and filled in a claim form. Pet plan sent me a nice friendly email, also they repaid me in full into my chosen bank. Great service. … Read Full Review

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★★★★★

“Rolo,and his eye”

Written on: 06/07/2015 by onechocolate (1 review written)

I insured my new rescue Labrador an 8 year old chocolate ex gun dog whose owner had died the farmer planned to have him put to sleep but he was rescued by his dead owners ex wife just in time.We heard about him,met him,and he then joined our other two Labradors.Sadly he developed a growth in the corner of his eye soon after we joined pet plan.I was unsure whether we would qualify but spoke to pet plan who carefully considered the case and have supported our claim.I just want to say thank… Read Full Review

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★★★★★

“Excellent service”

Written on: 06/07/2015 by Christianzh232 (1 review written)

Very pleased with the way the customer service team dealt with my claim.Very courteous and helpful,Pet plan true to there promises… Read Full Review

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