Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
3.9 / 5
73% of users recommend this
  • Customer service

  • Value For Money

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Media Gallery for Pet Plan UK Pet Insurance www.petplan.co.uk

Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“Pet Insurance at its best!”

Written on: 25/04/2014

Not intending to have a pet having reached retirement, nearly two years ago we "rescued" a kitten from our grand-daughter who acquired two dogs which was totally overwhelming for the kitten. Having purchased the necessary equipment - cat carrier, cat flap, etc. etc. it was time to get inoculations done which made us think about vet care if our precious kitten/cat became ill. Our vet surgery recommended Petplan and having read all the small print and compared your offering with other providers… Read Full Review

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★★★★☆

“how the plan worked for us”

Written on: 24/04/2014 by 241Wade (1 review written)

as it was a very worring expeirience with the sudden illness our dog went down with the joy for us knowing that we where covered by pet plan took away some of the stress,also the simpicity of downloading the claim form and submitting it to the vet was great thank you all… Read Full Review

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★★★★★

“Perfect Service”

Written on: 24/04/2014 by AngelScott (1 review written)

My dog had to go through cruciate ligament surgery, I called PetPlan in advance to say that the vet had taken x-rays and we were just awaiting the outcome and that if it was positive then the operation would cost £2,500.00. Customer Services were really good with me, going over my policy and what it would cover and basically put my mind at ease about it all. They even wished my dog all the best, which I thought was a really nice touch. Operation come to over £3000.00 and I got my money within… Read Full Review

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★★★★★

“Thank you pet plan”

Written on: 23/04/2014

So glad I choose pet plan! They took all the worry of expensive vet bills away. when my two year old jack russell had to have a cataract removed I was worried my insurance wouldn't cover it, but there was no problem at all. The payment was always quick,went straight to the vet and petplanUK notified me by text then by letter every time… Read Full Review

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★★★★★

“Excellent service limited admin”

Written on: 22/04/2014 by RossiItalian349 (1 review written)

Despite having two claim streams to cope with, pet plan managed to keep both of our sets of vets paid and ourselves very happy as they paid direct to the vet and we had to do very little except sign the claim forms and pay the excess. Although our claim will likely exceed the annual limit we are leaving it to Pet Plan to let us know when that happens and anticipate no problems about settling with the vet directly for the remainder. Knowing that the insurance company and vet are working… Read Full Review

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★★★★★

“pay out”

Written on: 21/04/2014 by katieetienne71 (1 review written)

I was please with how quick my claim was made and gave me piece of mind that I didnt need to worry so I could concentrate on looking after my poorly puppy who has made a great recovery I would recommend pet plan to my friends and family… Read Full Review

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★★★★★

“Fast paying and caring!!”

Written on: 21/04/2014 by 198McCleary (1 review written)

Excellent service-as expected. Fast payment unlike another well known insurance company I'm with have been taking 8-10 weeks to pay up, Pet Plan paid up in about 2 weeks but this included a trip to a referral vet. No questions asked and whole process was easy from start to finish! Thank you Pet Plan x… Read Full Review

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★★★★★

“Claims”

Written on: 21/04/2014 by Cordellg449 (1 review written)

Very easy to make the claim and the paperwork at the vets has made the whole process smooth and uncomplicated and no need for unnecessary telephone calls. This was our first pet and was unsure what to expect but the whole process was seamless… Read Full Review

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★★★★★

“YOU CAN RELY ON PETPLAN”

Written on: 21/04/2014 by KylanGriffith394 (1 review written)

I have been with Pet PLan for a number of years now and have found them always to be helpful and reliable. They are certainly to be recommended to anyone seeking pet insurance… Read Full Review

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★★★★★

“petplan insurance is the best policy”

Written on: 18/04/2014 by ahBoyd301 (1 review written)

my dog was very ill and had a lengthy time of recovery at the vet who were brilliant with the treatment of my pet and the way they dealt direct with petplan insurance.i took out life cover instead of year on year cover and have had no problems with payment of claims which in a short space of time stands at two.petplan have been great in every way and I cant fought them in any way.from dealing with the people in the call centre to the claims department.iwas concerned with my monthly payment that… Read Full Review

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★★★★★

“Caring and excellent service”

Written on: 18/04/2014 by Day104 (1 review written)

We recently lost one of our cats and found it an extremely difficult time. Pet plan have dealt with all the bills minus the excess and the most impressive thing was that for the cat that died they cancelled the policy and noticed us that this has been completed and the cost of the revised policy for our remaining cat Squeak . Great service… Read Full Review

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★★★★★

“Excellent service”

Written on: 18/04/2014 by Stanleyny365 (1 review written)

I just can't fault the service I receive,whether making a query by phone,or submitting claims - which are always dealt with promptly.There may be cheaper insurances around but as the saying goes "you get what you pay for". Pet Plan is worth every penny (or pound)!… Read Full Review

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★☆☆☆☆

“Robots!!”

Written on: 18/04/2014 by 175Gunn (1 review written)

Every time I call Petplan with a query all I bloody get is a person that is reading a script with no veterinary knowledge or common sense! It's not difficult to hold a conversation and discuss a topic with your policy holders!!… Read Full Review

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★★★★★

“Very Easy, No Stress”

Written on: 17/04/2014 by doBaker248 (1 review written)

Consulted directly with the Vets, which saved us a lot of stress and time in contacting everyone. Very smooth and quick in payment, staff very calming on the phone and helpful ensuring we have all the information and paperwork we need. The payments are quite high each month but you do pay for the quality of the service and the piece of mind you are being helped to the highest of standards… Read Full Review

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★★★★★

“Excellent Pet Insurance provider”

Written on: 17/04/2014 by myrin (1 review written)

Our cat fell ill out of the blue - most likely an intoxication episode which required a week hospitalisation and an endless series of blood tests, urine tests, antibiotics and care. She is now doing well and will need follow up tests to make sure everything is back to normal. If it hadn't been for PetPlan I have no idea how we would have managed. We've had the insurance for almost 3 years but never had any illnesses so even though we've always been happy with them we didn't really know what… Read Full Review

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★★★★★

“no worry insurance”

Written on: 17/04/2014 by White1980 (1 review written)

pet plan insurance are always helpful on the phone,explain every plan in detail so you get whats best for you and your pet, told me about 2 pet reductions as i have 2 cats, and paid my vet direct when my cat had an operation… Read Full Review

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★★★★★

“keeping lola happy and healthy is easy.”

Written on: 16/04/2014 by lolabasset (1 review written)

My dog Lola suffers from allergies thanks to fantastic care from my vets and fast and efficient help from Petplan she stays happy and controlled. I really love how easy claiming is,i can download the claim form and it is easy to fill in. I appreciate being able to have the money paid directly to my vets and being kept informed via text message of the progress of my claim.Thanks petplan, being insured with you takes the worry out of caring for my pets health because i know i can rely on my pet… Read Full Review

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★☆☆☆☆

“Over priced”

Written on: 16/04/2014 by Simoneclark (1 review written)

I choose pet plan for there comprehensive cover and simplicity , however I was really disappointed with their service the lady was really patronising and rude. To top it all off , my dog had three lumps which needed to be removed and they said I would need to pay my excess 3 TIMES because the lumps were slightly different. When doing some research I came across Pet Plan on BBC Watchdog and was horrified as to how many other people shared the same experience… Read Full Review

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★★★★★

“Best pet insurance”

Written on: 16/04/2014 by Dipso (1 review written)

This is our second pet we have insured through pet plan. Our hearts sank when we found out our dog had damaged her cruciate ligaments on both hind legs . Not at the same time though we went through the process of getting the best fix possible for the damage but found out that the second hind leg had gone the same way. Pet plan were nothing less than 100% friendly courteous and most of all professional . The overall outcome now after 4 months of operations and rehab is we have a dog that has a… Read Full Review

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★★★★★

“operation on eyes”

Written on: 16/04/2014 by Harveynj408 (1 review written)

pet plan were really quick to pay out when my dog had to have an operation on his eyes, there was no hassle… Read Full Review

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