Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
3.9 / 5
75% of users recommend this
  • Customer service

  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★☆

“Pet Insurance”

Written on: 28/09/2014 by Jane01 (1 review written)

Although the claim took 5 weeks ~ as the vet didn't send it until 2 weeks after receiving it (which I thought was rather a long time) I do think this service is well worth the wait and I was very pleased with the polite, patient and kind member of Petplan Staff who answered my call. I would recommend Petplan ~ as it gives peace of mind that I can afford to access the best treatment for my pet… Read Full Review

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★★★★☆

“Time to settle claim”

Written on: 28/09/2014 by Gibson177 (1 review written)

Unfortunately I had to phone twice regarding my claim. I was however advised that this claim was not received until 22nd sept but the gentleman that I spoke to on the second call advised me that it would be paid within a few days. Obviously the claim was not sent when I handed it into the place that Molly was taken to… Read Full Review

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★★★★★

“Excellent service - would highly recommend. ”

Written on: 28/09/2014 by DominiqueHopkins (1 review written)

Pet plan made it so easy to claim. Was a stressful time with cat injured but vets were clear about what they needed to do with the firms and our first and continuation claims went through without an issue. Have already recommended Pet Plan to family and friends. Heen advised that our premium won't shoot up so hope this proved true!!… Read Full Review

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★★★★★

“best insurance for your pet.”

Written on: 28/09/2014 by DanaMoreno (1 review written)

My dog had a bad paw.i spoke with pet plan who were a great help.my claim was paid will no trouble at all.and vey fast.I would recommend pet plan to all of my friends and family.I can not find fault in the company at all… Read Full Review

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★★★★☆

“very happy with pet plan. any claims i have made for...”

Written on: 28/09/2014 by Lynchio439 (1 review written)

very happy with pet plan. any claims i have made for either of my dogs have always been paid out in full without any fuss… Read Full Review

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★★★★★

“A Pet Insurance with a Heart”

Written on: 26/09/2014

I have received prompt payment of my claim accompanied with a lovely worded email showing what a super Company this is a Company with a HEART… Read Full Review

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★★☆☆☆

“Where has my money gone?”

Written on: 26/09/2014 by Stephenfoot (1 review written)

I submitted a claim via my vet. I have now received an email suggesting that payment has been made to an account ending in a no. I don't recognise. I cannot understand how you can pay my money when I haven't disclosed to you my account details? Can you please send m a chq and retrieve your payment. Best. Stephen… Read Full Review

A.gregg's Response to Stephenfoot's Review

Written on: 17/10/2014

i may have totally misunderstood you but,If you made a claim via your vet, I would assume that pet plan have paid your vets directly and the account number is your vets.

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★★★★★

“Fantastic and quick!”

Written on: 26/09/2014

I filled in the claim form as did the vet when my dog had a nasty lump on her nose which had to be removed. Luckily it turned out to be benign. Within two weeks the claim had been processed and a e-mail sent letting me know payment would shortly be paid into my bank account! Fantastic service, why look anywhere else to insure a much loved pet? Thanks again Pet Plan x… Read Full Review

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★★★★★

“ Reliable pet plan for my German Shepherd”

Written on: 25/09/2014 by AmiyahRobb494 (1 review written)

Pet plan does as policies promise .unfortuantely my shepherd has had numerous problems and any phone calls I have had to make have been met with very polite and helpful courtesy and the claims. Paid 90%of the time in the time stated.the electronic way of paying is a great help saving me having to make special journeys to the bank for paying cheques.all in all I consider pet plan a first class company… Read Full Review

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★★★★★

“Excellent service as always”

Written on: 25/09/2014 by JaxSmith (1 review written)

Once again Pet Plan have been there when I needed them and provided prompt support for my claim. When your pet is unwell, it is such a relief to know that there a quick and simple claims process, which is always handled in a speedy manner. Now they have improved the service by providing payment direct to my bank account which makes the process even faster. I would recommend Pet Plan to all pet owners for their support and reliability. They provide excellent value for money… Read Full Review

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★★★★★

“Very happy”

Written on: 23/09/2014

Very pleased with the service I had from both my vet and pet plan. Very easy form to fill out and promptly paid. Peace of mind knowing my pet is in good hands and if she ever need any medical help then she will get the best treatment without any worry of vet fees… Read Full Review

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★★★★☆

“Excellent promtpt service”

Written on: 22/09/2014 by Rihannag100 (1 review written)

Our cat, Dexter had been the our local vet, earlier in the day, flea treatment and worming. Later that evening, he became unwell. Fearing he was having a reaction to the treatment, we called the out of hours vet. After examining Dexter, she reassured us that it was not a reaction, and gave him an injection and probiotic to take home with us. We made a claim with the help of the vet and recieved a very good response from PET PLAN.I would not hesitate to recommend then to friends!… Read Full Review

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★★★★★

“excellent and fast service”

Written on: 21/09/2014

Our 4 month old puppy unfortunately took very ill and it was comforting to know Pet Plan was there to help. And the the prompt settlement helped with the costs. I would recommend Pet Plan to anyone considering who they should use for pet insurance. … Read Full Review

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★★★★☆

“Worth the wait”

Written on: 21/09/2014 by Wilson340 (1 review written)

The process took nearly 3 months,but I was relieved to eventually get a settlement. I had to phone a couple of times & the operative was very polite but could give me no information as to the outcome of my claim,which I found frustrating… Read Full Review

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★★★★★

“the best petlan”

Written on: 20/09/2014 by Gibbsyf367 (1 review written)

we have been with petlan a number of years would not go with eny other ,they are so good to pay out u cant go wrong with petplan peace of mind… Read Full Review

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★★★★★

“the best pet insurance you can buy”

Written on: 19/09/2014

Pet Plan are a fantastic insurer the best on the market. They are very fair and pay claims very quickly. Also being able to carry over into each year the same illness is fantastic peace of mind. I would never go with any other insurer… Read Full Review

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★★★★★

“Excellent service”

Written on: 18/09/2014 by Hancockuz179 (1 review written)

My dog had meningitis when he was 9 months old, and from which he recovered against all the odds. He did however develop a weakened immune system and allergies. He is currently on immunotherapy injections once a month and has wipes and drops etc. All the treatments that he is able to have mean that his conditions are now easily managed for him. He will need to have these treatments for the rest of his life probably, but because we had access to dermatologists and the excellent services of… Read Full Review

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★★★★★

“Reliable, no fuss, efficient service. ”

Written on: 18/09/2014

My positive experience of claiming for my cat through Pet plan insurance has given me the confidence that should he need treatment in the future he will be able to receive the most appropriate treatment necessary to bring him back to optimum health. I liked the efficency of the service, how easy it was to claim via the form and the email letting me know the claim had been processed… Read Full Review

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★★★★★

“The Best”

Written on: 17/09/2014

Pet Plan are the best. My dog has been ill with four different complaints since Christmas and they have paid up promptly for me including two hospital visits. I would not have been able to afford his treatment without my insurance. So thank you… Read Full Review

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★★★★★

“Claiming with Petplan”

Written on: 17/09/2014 by BrooklynScott (1 review written)

I have had two recent claims with Petplan. Both were handled quickly, efficiently and professionally. I would have no hesitation in recommending them to anyone. Petplan insurance has given me peace of mind. Highly recommended… Read Full Review

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