Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.1 / 5
79% of users recommend this
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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★☆☆☆☆

“PetPlan ... Long time, no money, large 'phone bill”

Written on: 12/02/2015

The premium for our Cocker Spaniel is now £545 per year. We've insured our 12 year old dog since she was a puppy and made one past claim. The previous claim took months before we received reimbursement. This time it that's been much worse. After a cancer scare PetPlan decided the dog had had three 'masses' removed and that should incur three excess charges. The vet had only taken two 'masses' and had only written two on the form. Three excess charges would mean that PetPlan would not have to… Read Full Review

Blackscorpion's Comment

Written on: 21/02/2015

Sounds like more or less what we've just been through! Mass removed from Labrador, stung by P£tplan making us pay for a whopping huge amount of it by quoting "it's in the contract...." just because the Dog's 12 years old.

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★★★★★

“Quick claim payout”

Written on: 11/02/2015 by Natashah1 (1 review written)

Our dog Bella had lameness in her leg and needed urgent x ray's. Being the first time I had claimed I was apprehensive about the claims process. I phoned for advice and got such a warm friendly service. I didn't catch the lady's name but she seemed genuinely concerned for Bella's well being. I was not expecting this! The claim form was easy to find, print and fill out. Less than two weeks later the full amount (less my excess) is in my bank. Fantastic service making our lives so much easier… Read Full Review

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★★★★★

“I have had excellent service as well as a good policy...”

Written on: 11/02/2015 by Montynmia (1 review written)

I have had excellent service as well as a good policy that covered the problem… Read Full Review

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★★★★☆

“petplan insurance”

Written on: 11/02/2015

all you want from pet insurance is for it to pay out when it's needed, that's the whole point of having it. petplan didn't quibble, start looking for get outs .... just treated us fairly. wholeheartedly would recommend , in our experience anyway , no problems… Read Full Review

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★★★★★

“excellent service”

Written on: 11/02/2015 by Desmond200 (1 review written)

prompt and excellent service, easy to claim. would definitely recommend to friends and family… Read Full Review

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★★★★★

“No quibble settlement”

Written on: 11/02/2015

I was walking my dog on a saturday afternoon with my two children, when two samll terriers came running over and attacked my dog. They had no collars on and no obvious owner in sight. Once I managed to get them off and got my dog and children home, I noticed some blood on my dogs front leg and found a puncture wound. As soon as I could I took him to the vets for treatment, but being a bite wound it required a shave, and clean out, followed by a course of antibiotics and anti-inflammatories. I… Read Full Review

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★★★★★

“Dealing with claim”

Written on: 11/02/2015 by 383Hill (1 review written)

Speedy settlement of claim. I have insured a number of dogs with Pet Plan over a number of years and have received a high level of service throughout. The claim process is uncomplicated. I have recommended the company to a number of friends, which has resulted in them taking out cover… Read Full Review

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★★★★★

“No quibble payments”

Written on: 10/02/2015 by Emilio377 (1 review written)

The claim and payment process is so easy. I called before making the claim and found staff friendly and knowledgeable. I recommend them as a company that helps when you need them… Read Full Review

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★☆☆☆☆

“Poor customer service and claims”

Written on: 09/02/2015 by Power5 (1 review written)

I submitted two claims to Petplan for recent treatment for my dog. Owing to my own mistake, I accidentally ticked the box to pay the vet direct, even though I had settled the vet fees with the vet. So before the form had reached Petplan I phoned to make them aware of this mistake and to not process the claim, and a note added to my account. I was also promised a text message would be sent to me to confirm when they had received the claim form, so I could resubmit a new claim form. I never… Read Full Review

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★★★★★

“First class service ”

Written on: 09/02/2015 by 15Woodard (1 review written)

First time I have had to make a claim, but everything has been very straight forward Thank you very much… Read Full Review

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★★★★★

“Quick and supportive service”

Written on: 08/02/2015 by Hartleywj35 (1 review written)

Our poor dog got ill on X mas eve and rushed to hospital. We recieved our money from Petplan 2 weeks after the claim was in. Great service. Go for Lifecoverage! :) Dogs are dogs… Read Full Review

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★★★★★

“speedy service”

Written on: 06/02/2015 by WOODM1950 (1 review written)

I can only praise the efficient and speedy way in which my claim was handled by you. This is the second claim I have made (this was for tuvak's sister Kes ) and that claim was dealt with in the same efficient manner. I cannot thank you enough… Read Full Review

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★★★★★

“Thanks Petplan”

Written on: 06/02/2015 by Hensleyfe191 (1 review written)

Prompt payment, kept me informed through the stages of the claim. Never know when you may need insurance so thank goodness i had made provision with Pet Plan… Read Full Review

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★★★★★

“Freedom from Worry”

Written on: 05/02/2015 by HoldenWheeler (1 review written)

I am so happy that I have placed the health and well being of my dog Lottie in the hands of our brilliant vet whom has recently undoubtedly saved her life when she contracted a fungal/bacterial infection that migrated to her liver and caused a life threatening condition. The security, and freedom from worry that having such a fully comprehensive for life policy cover from Petplan gave us cannot be understated. At such a time when you feel that you are going to lose a beloved family member, to… Read Full Review

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★★★★★

“Efficient service”

Written on: 05/02/2015

Very simple claim form and speedy settlement, it really could not have been easier. I would certainly recommend Petplan for insuring pets… Read Full Review

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★★★★★

“Taking the financial worry out of treatment for a...”

Written on: 05/02/2015 by RascalsDad (1 review written)

My dog, Billy, was recently very poorly. Knowing that we had the back-up of PetPlan meant that we could concentrate on getting the right treatment without having to worry about less important matters, such accost. The service we received from PetPlan was first class and I would recommend the, unreservedly. Many thanks… Read Full Review

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★★★★★

“Jasper”

Written on: 04/02/2015 by Fonz1947 (1 review written)

You always worry when your pet takes ill but it's always peace of mind that Pet plan are behind you and takes away the The worry of Vets bills dropping through the door thank you Pet Plan staff… Read Full Review

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★★★★★

“max's claims”

Written on: 03/02/2015 by Danny62 (1 review written)

Excellent in claim payments and when calling helpline. Everyone so helpful… Read Full Review

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★★★★★

“Excellent Service”

Written on: 03/02/2015 by baMcCullough465 (1 review written)

Very pleased with the service provided by Petplan… Read Full Review

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★★★★★

“great service ”

Written on: 02/02/2015 by Mills229 (1 review written)

This is the second time I have made a claim with petplan and all I can say is excellent service. Both times the claim has been delt with effectively and the money in my account all within a couple of weeks. I can't recommend petplan enough they help take the stress out of having dogs!… Read Full Review

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