Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.4 / 5
2734
87.5% of users recommend this
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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“emergency treatment for tazzy”

Written on: 10/01/2017 by marywirral17 (1 review written)

The vets we were sent to were very kind quick and professional,Tazzy recoverd quckly but they were unable to find out what had happened when I called in a couple of days later with the Pet Plan form the practice did the rest so straight forward and stress free thank you… Read Full Review

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★☆☆☆☆

“Payment not as requested”

Written on: 10/01/2017 by Palmergm457 (1 review written)

I asked for payment by cheque as has been done for years, not to bank account. I spent a considerable time on the phone waiting to get through to explain this and further many minutes whilst PetPlans agent had conversations about this. It was agreed I should be paid by cheque, but this was disregarded. I am extremely disappointed in the service. It has put me to considerable effort and dusruption. I am not at all happy after decades of being a customer that my wishes for payment options -… Read Full Review

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★★★★★

“Peace of mind that I could pay for urgent treatent. ”

Written on: 09/01/2017 by Joliei263 (1 review written)

My elderly dog (and my best friend) was taken ill late on boxing day with severe vomiting and pain, I feared a blockage/bleed or twisted gut. The emergency vet quoted £160 just for the consultation. Such a great feeling to be able to say 'go ahead and do whatever it takes' without panicking about cost, especially after christmas. Blood tests and x-ray were ok and pancreatitis was diagnosed, requiring 3 medications to alleviate his symptoms. Initial bill £458. Petplan paid up, no quibbles, in… Read Full Review

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★★★★★

“Cat dental treatment”

Written on: 09/01/2017 by SusanCross (1 review written)

My rescue cat who I have had for just over a year developed dental problems which caused her to have two extractions. As I did not have any previous veterinary history for her I was not sure if Petplan would cover this but they were very helpful when I rang them and paid my claim quickly with no problems. Many thanks… Read Full Review

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★☆☆☆☆

“terrible bordering on criminal ”

Written on: 08/01/2017 by andybarley (1 review written)

I had a pet plan policy for nearly the hole life of my 2 dogs one of which died last year of cancer in he's stomach, after a taking him to vets4pets in Grimsby we where told to take him for scans at another vets. On 21st of July I was told by the vets that I would be covered by pet plan for all the bills so I thought no more of it and assumed I would not need to do anything about contacting pet plan to adjust the direct debit, on the 02nd of sept my account was debited for £49.62 which is the… Read Full Review

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★★★☆☆

“2 x excess charge?”

Written on: 08/01/2017 by Keitchfamily (1 review written)

I would like an explanation as to why I have had to pay 2 excess charges on the follow up treatments after Gingers road traffic accident? Don't want to rate it as previous service has been very good… Read Full Review

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★★★★★

“Settlement of claim”

Written on: 08/01/2017 by 123Flossie (1 review written)

I am very relieved that the claim has been settled so quickly as it is a worrying time with my precious puppy so poorly. Thank you… Read Full Review

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★★★★★

“Excellent quick service ”

Written on: 08/01/2017 by Rankinbd1973 (1 review written)

Quick and efficient deal with my claim. Couldn't be happier. Thank you… Read Full Review

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★★★★★

“Claim was paid quickly, hassle- free!”

Written on: 08/01/2017 by woStuart179 (1 review written)

Any animals I've kept in the past have been insured with Petplan and always receive excellent service. Presently my rabbit's claim was resolved quickly and without issue, even over the busy festive period. Would highly recommend… Read Full Review

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★★★★★

“My beloved four legged friend”

Written on: 08/01/2017 by mzCurtis135 (1 review written)

Making a claim with Petplan is so easy and reassuring. Very impressed with the rapid response I have received for the claims I have made. Towards the end of my dear boy's life, more treatment was required we were almost parked outside the vet's on a regular basis. It was a great comfort to me knowing that he was having the best treatment available, and at the end of the day my insurance would cover part of the vets fees. Sadly my boy is no longer with me, but l console myself with the fact I… Read Full Review

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★★★★★

“Hassle free ”

Written on: 07/01/2017 by Davidt67 (1 review written)

We've had to claim three times in our dog's first year. All for accidental problems including eating chocolate but also a torn cruciate ligament repair. We've been amazed each time how we have got everything back except our excess without any problem at all. Excellent service and value… Read Full Review

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★★★★★

“Cannot fault this company at all”

Written on: 07/01/2017

This is our 3rd claim and yet again Petplan have been amazing, no quibble and just an easy form to fill in. Money paid into our account within days of the claim being submitted. Many thanks for such a great service - there is no way on earth I would have any animal without insurance from Petplan. Certainly would recommend to anyone thinking about having an animal. Also love the personal touches on all correspondence… Read Full Review

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★★★★★

“Brilliant claims service ”

Written on: 07/01/2017 by Lisaj1204 (1 review written)

Very little effort required to complete my claim form, loved the way the vets complete their bit then email it off. Helpful staff whenever I called, prompt settlement made, but most reassuring was that cover was given without quibble. This is exactly why we have insurance!… Read Full Review

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★★★★★

“Fingle 7 month old Labrador boy”

Written on: 06/01/2017 by BudFin (1 review written)

My boy Fingle was injured just after Xmas. He had a nasty injury to his neck which happened when he was running around in the woods. I took him to the vets who decided it needed stitching straight away, I completed a pet plan claim form and handed it in when I went to collect Fingle later that day. Considering the Xmas and New Years holidays I had my claim agreed amazingly quickly. As it's early January this was very welcome. I am really very happy with the pet plan service and would definitely… Read Full Review

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★★★★★

“Excellent service”

Written on: 06/01/2017 by Josueg131 (1 review written)

What excellent service, just when my cat needed help and treatment Pet plan came to the rescue. Thanks to you my cat is now back to her happy self and back to full health. You hear many stories of pet insurance not being worthwhile but in my experience this certainly does not apply to Pet plan, I can whole heartedly recommend them… Read Full Review

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★★★★★

“Claim payment”

Written on: 06/01/2017

I am very pleased with the service received in respect of an ongoing claim for one of my cats. Payments up until the last one have been resolved very quickly. However this last claim was originally sent in September when I chased it in October at the vets they said it had been sent to petplan. I rang petplan in November who told me they had not received it I contacted the vet and they resent it. Petplan then wrote to me just before Christmas to say they were requesting more information from… Read Full Review

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★★★★★

“Pet plan enables you not to worry if your beloved pet...”

Written on: 05/01/2017

No worries and no problems with pet plan good service from staff and quick at getting your money back to you… Read Full Review

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★★★★★

“Pet Plan takes woRay out of claiming ”

Written on: 05/01/2017

I have used Petplan for over12 years now...would totally recommend them. Top class quality of care & response to claims dealt with quickly & fairly. You get what you pay for....your pet deserves the best!… Read Full Review

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★★★★★

“Ozzy' the pharoah hound, Spinal Claim ”

Written on: 05/01/2017 by Ozzythepharoah (1 review written)

We have recently had to make a claim on the policy for our Pharoah Hound Ozzy, unfortunately he's been having some issues with his spine which has required some investigation which caused quite a bit of money. Thankfully when we rescued him we decided to take insurance through Petplan. Any time we have had to make a claim on the policy we have had absolutely no issues with regards to either the vet being paid directly or payment being made directly to ourselves. It's obviously very important… Read Full Review

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★★★★★

“Petplan's Insurance for Beau”

Written on: 05/01/2017

I have all my pets insured with Petplan, Beau has been insured since he was a puppy. He is now four years old, and unfortunately earlier this year he developed epilepsy. It has taken sometime to stabilise his condition and therefore a claim was not submitted to Petplan immediately. The claim was submitted just before Christmas and an email received on 3rd January stating the total amount submitted less the excess would be in my bank account in a further three days. The response time from… Read Full Review

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