Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.4 / 5
2434
87.1% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Pet Plan UK Pet Insurance www.petplan.co.uk - Ask a question now

Media Gallery for Pet Plan UK Pet Insurance www.petplan.co.uk

Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Excellent Support”

Written on: 16/09/2016 by Emery5 (1 review written)

We have insured our dogs With Petplan for many years and they have always been there to help when needed. The every day bills are easy enough to cope with but when an animal has a major problem it is always such a relief to know that you can give your vet the go ahead to treat them, confident that Petplan will help with the cost. I hear moans about other insurers finding ways not to pay but this has never been the case with Petplan. Thank you from us and the dogs!… Read Full Review

Report this review
★★★★★

“Fast, easy payout!”

Written on: 15/09/2016

When our dog fell ill he received excellent care and treatment at our local vets but as we knew then, fantastic care does not come cheap. When were relieved he was insured but I was a little worried about how easy it would be to claim for his treatment. We need not have worried as it was so straight forward. The form was easy to download and complete and we got an email to say the money was being transferred the very next week. Would recommend pet plan to anyone who has a pet, great service -… Read Full Review

Report this review
★★★★★

“Excellent Service”

Written on: 15/09/2016 by lyAbbott162 (1 review written)

We were kept informed all the way and it was so easy to claim when our border collie was ill recently. It was so reassuring to be covered and not worry about the cost at a distressing time. The money was in our account very quickly and our border collie has fully recovered. Very efficient - Thank you… Read Full Review

Report this review
★☆☆☆☆

“Too long to reimburse monies paid out”

Written on: 14/09/2016 by JazminMcGuire (1 review written)

Too long to reimburse monies paid claim shows on tracker closed 08/09 but only got email today and money will still take another few days to show in account This was not what we were told when we insured through pet plan and i have let other people know what really happens and they are considering changing insurer I have been recommended marks and spencer Pet plan do not practice what they preach!!!! and I feel really let down… Read Full Review

Report this review
★★★★☆

“Probably the best on the market.”

Written on: 14/09/2016 by ZERF (1 review written)

Well, my excess has gone up £15 but my dog was quite poorly earlier in the year and the vet bills were high. Sometimes it is a but worrying when the claim isn't traceable and occasionally the vet has had to send in a duplicate claim as well as an e-mail when the form has unaccountably gone missing. That could have been down to the Royal Mail of course, not necessarily Petplan. Overall I am happy with Petplan and have recommended them on Streetlife when nembers have asked for pet insurance… Read Full Review

Report this review
★★★★★

“Fab!”

Written on: 14/09/2016 by 392Monaghan (1 review written)

Thanks pet plan for dealing with my claim so expertly and quickly. Have been a customer for 15 years now and have never been disappointed with the service I have received… Read Full Review

Report this review
★★★★★

“Very prompt payment and clear guidance in the email”

Written on: 13/09/2016 by Beebe319 (1 review written)

Very pleased with how Petplan dealt with finance for my cat's consultation at Vet Hospital in Hitchin Helpful on phone and repayment of considerable sum very prompt Prefer Petplan to previous insurers ( Direct Line & Tesco) and recommend them.Good value for money… Read Full Review

Report this review
★★★★★

“Peace of mind you can have the best for your pet”

Written on: 12/09/2016

Their 'covered for life' policies really are excellent. They are reliable, quick at paying and never query a thing, and this, my vets tell me, is why they are happy to deal with them directly - I only ever pay my excess instead of paying the whole bill and waiting for it to come back. Don't be tempted to go for the cheaper companies - you get what you pay for. Only things to be aware of are they don't pay for most perscription diets, and they introduce a 20% excess once your dog is over 8 and… Read Full Review

Report this review
★★★★★

“fantastic service”

Written on: 12/09/2016 by Ortiz1972 (1 review written)

Easy, professional, quick and fuss-free service. Absolutely excellent and highly recommended!… Read Full Review

Report this review
★☆☆☆☆

“What's the point”

Written on: 12/09/2016 by Kaleigh8 (1 review written)

Been through it with my staffy over the last month with tumour cancer scare. Luckily benine and removed. Because testing and op were 2 weeks apart, my policy auto renewed in the middle of the 2 weeks so 2 lots of £170 excess from my friends at Petplan. Thanks guys. I'm cancelling policy now… Read Full Review

Lpreviews11's Comment

Written on: 12/09/2016

Hi, this sounds like an unfortunate error (I've dealt with them a lot with my pets). Generally they're great, you'd be better off getting this resolved instead of cancelling and not being covered at all.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent Service”

Written on: 12/09/2016

Unfortunately our rescue dog has needed two lots of treatment over the past couple of months and we were concerned that the second, more expensive claim, might not be met. However Pet Plan has come up trumps both times and it is such a relief to know that they are there to help when needed. The process is very straightforward - we simply paid the vet bills then completed our part of the claim form before passing it to our vet for clinical details and submission to Pet Plan. Within a couple… Read Full Review

Report this review
★★★★★

“Petplan are there for you”

Written on: 11/09/2016 by Zimmerman426 (1 review written)

Petplan do what they promise to do with no quibble. My dog who is now 8 first had problems 4 years ago when overnight he went from a happy and healthy animal to a dog in severe pain with some paralysis in his hind legs. To diagnose the problem he was referred to a specialist who recommended both MRI and CT scans. These were carried out the same day at an Animal hospital. My dog has degenerative disc disease and on that occasion two of the discs had exploded. To have insurance and be able to do… Read Full Review

Report this review
★★★★★

“Quick Service”

Written on: 11/09/2016

Our claim was dealt with quickly and hassle free.Just filled in the form handed to our vet and then we got an e mail to say it was sorted. Very pleased with the service.Certainly would recommend… Read Full Review

Report this review
★★★★★

“Pet Insurance is Reassuring”

Written on: 10/09/2016 by SierraHughes (1 review written)

I have been very impressed with the prompt response to claim forms and the prompt payment to my bank account. There have been no quibbles about treatment and Petplan works with the vetinary practice which makes the claiming process much easier.The claim forms are easy to download and the layout and instructions are clear… Read Full Review

Report this review
★★★★★

“No fuss payment”

Written on: 10/09/2016 by MacGregorwm392 (1 review written)

Because of the type of condition.There were many months time delay from diagnosis to operation. This worried us somewhat. We phoned Petplan twice to make sure he was covered. The staff reassured us. The puppy matured and had his operation safely. Thank you Petplan, for knowing that this operation saves future health problems… Read Full Review

Report this review
★★★★☆

“veterinary care”

Written on: 08/09/2016 by tcJoyce426 (1 review written)

i am satisfied that my dog has had the best care at this practise… Read Full Review

Report this review
★★★★★

“Fantastic!”

Written on: 07/09/2016 by Beaniebot (1 review written)

Have had consistently excellent care from Petplan for both my pets (four claims in three years, both on 'cover for life' plans). So helpful and professional whenever I have contacted them. Claims paid out very quickly and correctly. Simply cannot fault the service they provide, it's worth every penny. I cannot recommend this company enough… Read Full Review

Report this review
★★★★★

“Excellent Service”

Written on: 07/09/2016 by Pattonzj474 (1 review written)

My claim was dealt with extremely speedily. At a time when you're worried about your beloved pet being ill it's important to be able to rely on your pet insurance to deal with your matter in an efficient and timely manner. Well done Petplan and thank you… Read Full Review

Report this review
★★★★★

“So pleased my claim was paid promptly, especially as...”

Written on: 06/09/2016 by Kadencem5 (1 review written)

So pleased my claim was paid promptly, especially as we only had your insurance for a few weeks before we needed to claim. Have advised other greyhound owners to use Petplan… Read Full Review

Report this review
★★★★★

“I am happy that everything was settled so quickly.”

Written on: 06/09/2016 by Davidsonry391 (1 review written)

I am happy that everything was settled so quickly… Read Full Review

Report this review
overview