Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
3.9 / 5
73% of users recommend this
  • Customer service

  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
★★★★★

“Champs recent operation.”

Written on: 13/04/2014 by zaSimmons286 (1 review written)

My Cairn terrier Champ recently had a major operation which i am plesed to went really well,Petplan settled the account quickly with my vets,excellent service.Thankyou… Read Full Review

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★★★★★

“A big thank you.”

Written on: 13/04/2014 by eaSelf340 (1 review written)

I bought my first plan about seventeen years ago when I took custody of an unwanted dog of eighteen months old , taking both the dog and the plan was the best thing I could have done. He needed care on several occasions and even at the end of his life the plan helped me without causing me more upset. Life was not the same without a dog and so I took another one into care nearly three years ago, he has been a challenge but again I would not want to change things, around two months ago I was in… Read Full Review

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★★★★★

“very pleased with the service from Petplan. Honey has...”

Written on: 13/04/2014 by LukeDiaz (1 review written)

Honey is back to her old self and playing like a puppy should… Read Full Review

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★★★★★

“the very best cover possible”

Written on: 13/04/2014 by 1964Hoover (1 review written)

Was told it was the best cover, so chose to insure with them, and they have proven to be the best. No hassel, direct payment means peace of mind. Very reasonable, competitive price. Would recommend… Read Full Review

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★★★★★

“Ruptured Cruciate Ligament in 9 year old Boxer called...”

Written on: 13/04/2014

Misty ruptured her cruciate ligament the day before her. 9th birthday, she was seen by our vet in Chippenham on the evening after her accident. She was xrayed the next day at our vets, then we were referred to another surgery in Swindon. Misty had her operation 1 week and 1 day later. I am happy to report that Misty is doing very well, it is now about 10 weeks since the surgery her limp is barely noticeable now. Thankfully Pet Plan paid the referred vet directly.""… Read Full Review

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★★★★★

“Very professional caring company”

Written on: 13/04/2014 by Kristink307 (1 review written)

Very friendly staff, caring at a very worrying time showed genuine care and interest in the problem and upset we were experiencing with our little puppy, staff member answered our questions , very clear answers , payments came through quickly. we cannot thank you all enough,we have no negative comments… Read Full Review

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★★★★★

“Took away the worry”

Written on: 13/04/2014 by Duckworth364 (1 review written)

Fantastic, we were so stressed when our precious boy needed surgery but Petplan dealt directly with our vet and took all the extra worry away. Thank you so much Petplan. Everyone I spoke to was helpful and showed concern for our dogs situation. I can't think of a negative thing to say about the whole experience… Read Full Review

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★★★★★

“Thank you so much for a fast and efficient service at...”

Written on: 13/04/2014 by Rodriguez422 (1 review written)

Thank you so much for a fast and efficient service at a time that was quite traumatic for me. Everyone I dealt with was kind and helpful and I have already recommended you to other people… Read Full Review

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★★★★★

“My puppy”

Written on: 12/04/2014 by Corcoranqj208 (1 review written)

My puppy was taken ill and petplan dealt with this very promtly,thank you very much,i recommend petplan to my family and friends there were great… Read Full Review

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★★★★★

“ Pet plan”

Written on: 12/04/2014

Thanks to my vets I had the most painless claim ever, as they did everything for me. It is great that they have this facility with Pet Plan as it took away the hassle, at a very distressing time for me. It was a relief to know that my little dog was getting the best treatment and that it was covered by the insurance. I will definitely keep my insurance plan going with Pet Plan… Read Full Review

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★★★★★

“Excellent fast service ”

Written on: 12/04/2014

Very pleased with pet plan first time ever claimed, was met with a fast no quibble service. Staff were helpful and polite and know their stuff. Have had to put in several small claims for ongoing care and have never had a problem. Have had prompt text alerts to let me know where my claim is up to and a fast cheque sent by post for full amount. Glad i choose them and have recommended a friend already. Well done petplan x… Read Full Review

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★★★★★

“No quibbles - wonderful service”

Written on: 12/04/2014 by Cacade82 (1 review written)

Our young puppy had eaten a rubber stopper followed by about twenty pieces of gravel - he was very ill and spent 4 nights in 'hospital'. It was touch and go but he pulled through thanks to petpla and the Marlowe vet clinic Chepstow… Read Full Review

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★★★★★

“Pet pan is a must”

Written on: 12/04/2014 by Milliemattmonty (1 review written)

Very promp in paying me or the vet. They have never quibled over any kind of treatment whether it be a one off or a continueing issue. We'll worth every penny that I have paid to this company. The girls on the phones are always very helpful and polite. You feel that whot ever the circomstances Petplan will come to the rescue to the needs of your pet… Read Full Review

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★★★★★

“A different life”

Written on: 12/04/2014

My lovely rescue German shepherd was about three and a half years old when we got her. I insured her straight away with pet plan taking the highest level of cover available. The biggest challenge came some 12 months after we got her when she started to show signs of struggling to get into the car. A trip to the vet showed that her hips were bad and she needed a double hip replacement. As she was still young and has a great lust for life we went ahead with the hip replacements, so she could… Read Full Review

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★★★★★

“excellent service”

Written on: 12/04/2014 by terrybousfield (1 review written)

It was a difficult time for Abby as they could not really identify the problem, she had loads of tests and injections, but the good news is she is fine now thank you… Read Full Review

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★★★★★

“Evie needed an operation”

Written on: 12/04/2014 by 242Baxter (1 review written)

Evie had a lump. The needle biopsy was inconclusive but because of where it was it was a cause of concern. The vets wanted to operate and take as much of the surrounding tissue away so that it a biopsy showed it was malignant they had done all they could. The operation was very successful and Evie recovered very quickly. The tumour was benign. Thank Goodness. The vets filled in the paperwork and sent it off. I could see online that Petplan had received the claim and it was being dealt… Read Full Review

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★★★★☆

“Efficient and trouble free”

Written on: 12/04/2014 by 364Dalton (1 review written)

My claim was handled quickly and efficiently. Pet Plan dealt directly with my vets and simply informed me when the bill for the treatment and surgery had been paid. The forms were easy to understand and complete and I was happy with the service. Having said that my insurance is very expensive as I have a Shar-pei dog so I would expect good service and this is what I received… Read Full Review

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★★★★☆

“Easy to access and use”

Written on: 12/04/2014 by 402Todd (1 review written)

The claim was easy to progess as the vet dealt with the claim, and the payments have been made direct… Read Full Review

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★★☆☆☆

“Not impressed :(”

Written on: 12/04/2014 by Abbottin235 (1 review written)

Petplan claim they settle 90% of claims in 5 working days. Mine took over 6 weeks with no updates or explanations. This was the first time I'd ever had to claim and I was expecting a much smoother process. I had to keep chasing them and they kept asking me to provide info I'd already provided. They continually referred to my cat as it instead of 'he'. I felt like they didn't care about him or me at all. The claim was eventually settled hence the 2 stars. But the efficiently and customer care… Read Full Review

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★★★★★

“trust and reassurance ”

Written on: 12/04/2014 by JaxsonPritchard39 (1 review written)

Everything was smooth and straightforward. Completing the form was also easy. The vets were helpful and informative. They did a wonderful job of caring for my cat… Read Full Review

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