Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.3 / 5
1846
85.3% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Pet Plan UK Pet Insurance www.petplan.co.uk - Ask a question now

Media Gallery for Pet Plan UK Pet Insurance www.petplan.co.uk

Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“well done”

Written on: 29/01/2016 by Meiergi131 (1 review written)

thank you for your help i shall certainly insure with you again in the future… Read Full Review

Report this review
★★★★★

“Claim settlement”

Written on: 29/01/2016 by SaniyaKenny284 (1 review written)

Very pleased with the prompt and hassle-free settlement of my claim! … Read Full Review

Report this review
★★★★★

“Best decision I ever made!”

Written on: 28/01/2016 by Kerry-W (1 review written)

I have a Dogue De Bordeaux and he's been insured with pet plan since he was a puppy. Although he was from a reputable breeder we were unlucky and he developed a serious heart condition aged 3 resulting in him needing an urgent pacemaker and expensive medication and monitoring for life. I can honestly say Petplan were always helpful and reassuring and always paid up without quibble. I find them easy to deal with. Even marleys vets and cardiologist said " it's lucky you're with Petplan - they're… Read Full Review

Report this review
★★★★★

“First claim for this condition”

Written on: 28/01/2016 by Veronica777 (1 review written)

Was surprised and pleased how smoothly this claim went through. It's a worrying time and so good not to have any problem over the claim and to find it was paid in full (less the expected excess of course). I had put it off for some time, just didn't want to face up to it. I have been insured by Petplan since 1978/79, have been minor ups and downs, probably due to misunderstandings, but no problems with this claim. Appreciated the email message to let me know claim was in process. Thank… Read Full Review

Report this review
★★★★★

“An exceptional company”

Written on: 27/01/2016 by Hooper97 (1 review written)

I thoroughly recommend Petplan to all rabbit owners. Rabbits can be subject to sudden illness such as gut statis that needs prompt veterinary treatment and can be expensive if the cause is difficult to detect or they need intensive nursing care. We have had our two rabbits insured from the moment they arrived with us and when Basil became ill (and not even a year old yet) I was so glad to know that Petplan would help with the necessary fees. Happily all was well and Basil is back to eating… Read Full Review

Report this review
★★★★★

“Highly recommend this company”

Written on: 27/01/2016

My dog developed elbow dysplacia only a short time after insuring him, but Pet Plan did not quibble, and are now re-imbursing his vet fees regularly. They do not find silly excuses not to pay, and they don't increase your premium at renewal just because your pet has developed problems. Can't recommend too highly!… Read Full Review

Report this review
★★★★★

“My pet claim”

Written on: 26/01/2016 by SadieFraser (1 review written)

I would like to express my sincere gratitude for the speed in which you settled my claim. Excellent service, I can't thank you enough. I would certainly recommend you to my family and friends… Read Full Review

Report this review
★★★★★

“wonderful service”

Written on: 26/01/2016 by Abigail32 (1 review written)

I am delighted as usual with the very efficient and prompt service from Pet Plan. My boxer dog had become lame and needed xrays which showed arthritis in both hips. She required an anaesthetic and intravenous fluids. On completion I handed my claim form to my vet and only 9 days later I have been informed that the payment will go into my bank in the next few days. It is so convenient being paid this way and so efficient. I cannot thank Pet Plan enough for giving me peace of mind where my dogs… Read Full Review

Report this review
★★★★★

“Brilliant no hassle claims”

Written on: 24/01/2016 by Wootenzj108 (1 review written)

At a stressful time when your pet has medical problems it is very reassuring to know that you have the back up of a company that pays claims with no hassle and that they do so very quickly too. I have always been with pet plan and I have never had any problems with the claims. The premiums although a little more expensive than some other companies are well worth the extra if friends experiences are anything to go by. I like the way the claim forms are easy to complete especially for repeat… Read Full Review

Report this review
★★★★★

“great no worries and you are looked after”

Written on: 24/01/2016 by 151Castillo (1 review written)

It was fantastic to go to my regular vet who had all my pets details, they were so helpful and offered to fill in any forms or assist me in any way, they sent all forms needed off to pet plan and I had nothing to worry about and the treatment my pet recived was top class… Read Full Review

Report this review
★★★★★

“No fuss, just prompt payment”

Written on: 24/01/2016 by Londonl329 (1 review written)

Thankfully, I've only needed to make two claims for my dog's illnesses, but each time Pet Plan have dealt with the claims quickly and with no fuss at all. A simple form to fill in and prompt payment… Read Full Review

Report this review
★☆☆☆☆

“First Claim in 5 Yrs awful experience ”

Written on: 24/01/2016 by RiverHollis289 (1 review written)

Initial claim submitted by e claim through our vets on 6th Nov. Payment finally paid earlier this week!!!!!! W/c 18th Jan Made numerous phone calls & on each occasion was told a different story. Vets had to resend claim paperwork more than twice. Track my claim on web site did not correspond with information I was being told over the phone. Constantly had to chase this claim not once did the call centre offer to get someone to call me back. Shocking customer service. Customer service staff… Read Full Review

Report this review
★★★★★

“quick and easy”

Written on: 23/01/2016 by manorlady (1 review written)

Thanks for your prompt and efficient service. Good to know that my dog is covered with your insurance. thanks for the quick payment. will recommend your service to others in the future… Read Full Review

Report this review
★★★★★

“Excellent service”

Written on: 23/01/2016 by Dawn259 (1 review written)

Easy claim process. Settled quickly and efficiently. Thank you pet plan. Some companies can be very awkward but Petplan were second to none. I would recommend them to any of my friends and family… Read Full Review

Report this review
★★★★★

“Quick and efficient”

Written on: 23/01/2016

My 7 year old cat needed swift treatment when he experienced a blocked bladder recently. Unfortunately y local vet was unable to catheterise and remove the blockage so Nelson was referred to a specialist referral centre for treatment. He underwent many tests and two General anaesthetics during the process to remove the blockage and identify the cause of the problem. Luckily we got him to the vets before any permanent damage occurred to his kidneys and he is now back home with the family and… Read Full Review

Report this review
★★★★★

“Brilliant insurance”

Written on: 22/01/2016 by Issy43 (1 review written)

It was a very worrying time when our little dog swallowed one of my husband heart pills, but Pet Plan & of course the vet made everything alright. It is so good to know whatever happens your covered. It's a great relief… Read Full Review

Report this review
★★★★★

“Best Pet Insurance Ever”

Written on: 22/01/2016 by eileenmacdonald5 (2 reviews written)

Things are just so simple with Petplan. Unlike other insurance companies I never worry if any of my cat requires medical treatment as I know that Petplan will assess my claim fairly. I would not recommend another pet insurance. Fill in one form and they do the rest and even email you to let you know when the claim has been paid. Never have to wait long. Many thanks for giving me peace of mind… Read Full Review

Report this review
★★★★★

“Fantastic, hassle free!”

Written on: 22/01/2016 by 225Mitchell (1 review written)

Absolutely brilliant, very easy and straight forward. Had to initially pay for the treatment for my puppy as I had no option but filled out the pet plan claims form took it straight to my vets they sent the claims form off to pet plan and within 2 weeks received my payment. Couldn't ask for a better pet insurance. Highly recommended… Read Full Review

Report this review
★★★★★

“Making a Claim”

Written on: 20/01/2016

Our little dog was ill over Christmas. Our vet suspected a mass on her spleen which was confirmed by ultrasound. Following chest x-rays to rule out any spread surgery went ahead. We were really worried about the anaesthetic as she has a heart condition but all went well thanks to the excellent care provided by Trinity Veterinary Centre and after a splenectomy she is recovering well. Our Petplan cover really helped with the cost of treatment and we are very grateful for the prompt settlement… Read Full Review

Report this review
★★★★★

“'In Safe Hands'”

Written on: 20/01/2016 by Rubi444 (1 review written)

Our dog has been diabetic for over a year now and this entails regular vet visits, ongoing treatment and more recently eye surgery ~ both eyes now having undergone procedures caused by the diabetes. Naturally our priority is our dog's health and quality of life.Both vet practices involved in our dog's care and the significant support fom Petplan have ensured that our dog has been well cared for during this worrying time.Petplan has always proved to very efficient and approachable.We have been… Read Full Review

Report this review
overview