Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.2 / 5
1223
81.0% of users recommend this
  • Customer service

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“Quick, easy and understanding”

Written on: 02/05/2015 by JefferyColeman (1 review written)

My claim was paid promptly and without fuss. The staff at the vet were able to send the claim for me. The form was easy to fill in It's so good to know that my pet is covered for an ongoing condition, for the rest of his life if necessary… Read Full Review

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★★★★★

“A fantastic service!”

Written on: 02/05/2015 by Stevensoe1985 (1 review written)

First time I have ever had insurance for a pet due to all of the horror story's regarding trying to claim money back. Pet plan are so well worth the money! I am amazed at the ease and speed with which my claim was processed. I am recommending Pet Plan to all of my friends… Read Full Review

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★★★★☆

“Prompt Payment of Claim”

Written on: 01/05/2015

I have been impressed with your prompt payment of my claims. As my dog is 7 going on 8, the fact your have not quibbled about anything is great. Your texts and e-mails have kept me up to date with what is going on with my claims which has kept me in the loop. I don't have any complaints about the service I have received… Read Full Review

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★★★★★

“Thanks..”

Written on: 01/05/2015 by DevanLamont (1 review written)

Thanks for settling the claim for Lotties operation. It has been a stressful time and your efficiency has helped a great deal. Nothing more to say… Read Full Review

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★★★☆☆

“Two Excess payments for one condition”

Written on: 30/04/2015 by ALBurns (1 review written)

They are OK, always pay out with no quibbles however when a cat has arthritis and we pay one excess for her medicine and one excess for her acupuncture treatment I think that is wrong as it is the same condition she is being treated for… Read Full Review

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★★★★★

“Hassle free pet insurance”

Written on: 29/04/2015

Excellent service from making the first claim. Although we have had to submit many claims for the unfortunate injury to our dog, they have all been settled speedily once Pet Plan were in receipt of them. We cannot fault the service we have received and on the occasions we have contacted Pet Plan all the the staff we have dealt with have been knowledgable, polite and very helpful. Cannot recomend the insurance too highly. The claim forms were clear and easy to complete and this has been… Read Full Review

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★★★★★

“For reassurance insure with pet plan”

Written on: 29/04/2015 by Skyelab (1 review written)

I have had two dogs insured with pet plan over the last 15 years,they have always been clear as to what they cover and what they don't consequently I have never had a problem with them and any claim has been paid without any quibbles.My last dog had a really traumatic time when she had a TPLO,her heart reacted to the anaesthic and she nearly died on the operating table, it was only due to the skills and vigilance of the team that she was saved,naturally the operation was was aborted,which ment… Read Full Review

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★★★★★

“Happy with service received ”

Written on: 29/04/2015 by Deaconz431 (1 review written)

Claiming with Petplan has been easy and helpful at this difficult time whilst my pet has been so poorly... Thank you.... Would definitely recommend Petplan… Read Full Review

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★★★★☆

“Insurance payment claim”

Written on: 29/04/2015 by 49Kehoe (1 review written)

Pet Plan now pay my claim for insurance straight into my bank which is great but I do have one problem. They send me an e-mail to say that it has been paid and the amount. Good but they do not give me details of the claim. My Vets have to make out the claim form for me seeing as they are treating her but seeing as I am claiming for lots of different items it would be very helpful if they just itemised the products that they (Pet Plan) are paying out on. It would make my 'claiming' so much… Read Full Review

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★★☆☆☆

“keep charging excess for the same condition for...”

Written on: 28/04/2015 by gmLarson134 (1 review written)

My dog has an allergic condition affecting his skin, this is an ongoing claim and yet Petplan keep charging excess!!!!… Read Full Review

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★★★★★

“Best Pet Insurance we could have had”

Written on: 28/04/2015 by 299Sanchez (1 review written)

We have had Petplan for our dog since she was a puppy and so pleased we picked the right insurance for her. Although we have been very worried about our dog's illness we have not had to worry about anything concerning her insurance cover. The claim forms are easy to understand and complete and Petplan have kept us informed of the progress of our claims with no delay in reimbursement We would recommend anyone looking for Insurance for their pet as they would be covered for a life time… Read Full Review

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★★★★★

“Amazing Service!”

Written on: 28/04/2015 by Minav325 (1 review written)

I was cynical about pet insurance, but took out a policy as advised when we got our cat from a local cat charity. I'm glad we did, as we have now had to make 2 large claims in the last couple of years. In both cases, the customer service via phone was excellent, and exceeded my expectations. The claims were settled quickly and with no hassle, with an email sent to confirm payment directly into my bank account. I have recommended Petplan to friends and family… Read Full Review

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★★★★★

“Couldn't be easier.”

Written on: 27/04/2015 by uwMorrison134 (1 review written)

I was delighted with the prompt service I received from Petplan when my cat needed some minor surgery. It was so easy to fill in the claim form which I received from the vet and the whole thing was settled very speedily… Read Full Review

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★★★★★

“peace of mind”

Written on: 27/04/2015 by Mathew431 (1 review written)

our dog recently had a issue with a lump on his paw that became infected. after taking him to the vet, we were told he would need a small operation to investigate what the problem was. knowing its not cheap for this it was great knowing we had insurance with pet plan to cover this. we were a bit unsure as to how easy or hard it would be to claim back the money or how long it would take to get the money back as this was our first time doing this. we could hardly believe how easy it was to claim… Read Full Review

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★★★★★

“vet fees”

Written on: 27/04/2015 by kcNorris190 (1 review written)

As usual fantastic fast response to claim … Read Full Review

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★★★★★

“Womble ”

Written on: 27/04/2015 by Quincyq492 (1 review written)

Very happy with speed of settlement for claim and amount to be paid… Read Full Review

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★★★★★

“Jack's Continuing Health Care”

Written on: 27/04/2015 by ypStevenson1959 (1 review written)

What is there not to like? Our dog, Jack, has an on-going health problem. He needs medication twice daily and will continue to do so, in all likelihood, for the rest of his life. I've never had any trouble with any of his claims. They've always been paid promptly. Its a huge relief to know Petplan will be there for as long as we need them, unlike some insurers who exclude illnesses after one year. Have done, and will continue to recommend Petplan to friends… Read Full Review

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★★☆☆☆

“Very happy with the prompt response to claims. It can...”

Written on: 27/04/2015 by Karissac6 (1 review written)

Very happy with the prompt response to claims. It can be a very difficult and worrying time when your pet is ill and therefore not having to worry about delays in settlements is a big relief… Read Full Review

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★★★★★

“Excellent service and fast payment”

Written on: 26/04/2015 by Hardyka296 (1 review written)

We have been using Petplan since 1990 and have always found the level of service and support to be excellent. Absolutely no complaints… Read Full Review

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★★★★★

“Absolutely fantastic service wouldn't choose any other!”

Written on: 26/04/2015 by Kirkpatrick1950 (1 review written)

Every time my pet has been ill, we have had excellent service with pet plan. No quibbles-straight settlement. Even when we had to unfortunately use the out of hours service for emergency surgery which resulted in a very expensive bill, it was immediately settled. The one thing I think is very reassuring is the fact that the the amount covered is renewed every year which doesn't happen in other policies. With every dog we have had, we always insure with pet plan because to be honest, I wouldn't… Read Full Review

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