Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.0 / 5
76.8% of users recommend this
  • Customer service

  • Value For Money

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Media Gallery for Pet Plan UK Pet Insurance www.petplan.co.uk

Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“Poorly cat.”

Written on: 28/11/2014 by Lesleyjean (1 review written)

When I got my cat from a rescue centre I was given a months free insurance with Pet Plan. I then phoned regarding taking out an insurance. I spoke to a very helpful young man who talked me through everything I needed to know. My policy arrived quickly along with all the necessary information. When my cat was taken ill and needed a week of treatment i was so relieved I had chosen Pet Plan as my insurer. My claim was settled quickly and I received an email informing me… Read Full Review

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★★★★★

“my experience of petplan over the years”

Written on: 28/11/2014 by eldritch2 (1 review written)

I have over more years than I care to remember, had numerous dogs insured by you. My experience of dealing with petplan has been a happy one, and I cannot remember ever being disatisfied with the service provided. I have had dogs which have needed medication for up to three and a half years, for the same complaint.This has been paid for without delay or fuss. It does give one confidence to know that your pet will be able to get the level of treatment it needs. … Read Full Review

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★★★★★

“A pleasurable experience in this day and age!”

Written on: 28/11/2014 by Jamarcus116 (1 review written)

It is the first large claim (thankfully) I have made since taking out the policy 4 years ago for my beloved cat. The whole claim experience was efficient and speedy. I submitted the claim form and telephoned and spoke with a representative a week later who advised me the claim had been settled and the monies were on their way to my bank account. Thank you, to the team at Petplan your service was excellent and I would recommend the company to anyone who is considering taking out pet insurance… Read Full Review

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★★★★★

“service for holly”

Written on: 28/11/2014 by HughFernandez201 (1 review written)

Thank you for the service we have recieved from you , at the moment holly his still having treatment because holly has not been well in herself. Many thanks… Read Full Review

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★★★★★

“Hassle-free at a time of sadness”

Written on: 26/11/2014

My Vet and the Cancer centre responded quickly so my dog gets a bit more time with me. The fees are high but the process of getting them paid back has been faultless. I have only had to query one element and it turns out the Cancer Centre sent 2 copies of the same claim by accident. We are still on the journey… Read Full Review

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★★★★★

“great service and help”

Written on: 26/11/2014 by unsworth12 (1 review written)

Great service very fast and efficient in helping with my little Evas medical cost.I would recommend this pet plan to friends and family… Read Full Review

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★★★★☆

“prompt service”

Written on: 26/11/2014 by zygote88 (1 review written)

My claim has been dealt with quickly and efficiently. Without the required x rays there was no way to tell what the lump was on Kellie's leg, it could have been cancer and so I was very worried. The x ray has shown it to be inflamation which may be arthritis; not very pleasant but the better option. I am glad I had the insurance policy in place with petplan… Read Full Review

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★★★★☆

“Review of latest claim submitted”

Written on: 25/11/2014 by Journey1974 (1 review written)

My dog(AGED 9)recently became seriously ill and an emergency operation was required to save her life. We saw the vet on the Monday, had test results on the Tuesday and the operation took place on the Friday of the same week. It was a costly procedure but knowing that I was insured through Pet Plan I could give the Vet the go ahead for treatment. If I had no insurance I would not have been able to afford the operation and I would have lost the most beautiful dog (and my best friend) that I have… Read Full Review

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★★☆☆☆

“a disappointing experience”

Written on: 25/11/2014 by willjilly (1 review written)

All my previous claims with Pet Plan have been submitted by my veterinary practice and have been handled efficiently. I was therefore confident that my straightforward claim for boarding fees during my hospitalisation would be similarly handled by Pet Plan. How wrong I was! In summary documents were lost, texts were sent with completion dates which passed by without completion and even your representative could not interpret the notes to explain what was happening with the claim when I rang up… Read Full Review

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★★★★★

“Peace of mind and so easy.”

Written on: 25/11/2014

My cat broke his front leg and was housebound for 9 weeks. The claim through Pet Plan was dealt with by filling in the self explanatory form and then passing it to my vet on completion of the treatment, who did the rest (so easy). The only contact I had with Pet Plan was their email, wishing my cat well and confirming that my claim had been paid and that it would shortly be in my bank, which it was in two days. Very happy with the service and the continued reassurance that my cat will be cared… Read Full Review

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★★★☆☆

“Left me very slightly suspicious”

Written on: 25/11/2014 by Vanessa147 (1 review written)

I got paid out on a claim but it was not without some problems along the way. Seems that there is a dislocation of communications between Pet Plan and Allianz. Allianz wanted a full medical history of my dog from our previous vet. This was obtained and sent to Allianz. Allianz claimed not to have seen it. It was sent again. Again Allianz denied seeing it and closed the claim making it a "Deadfile"! A third time the information was sent - this time to a direct email address of a helpful… Read Full Review

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★★★★☆

“Poorly Paw Claim”

Written on: 24/11/2014 by Talon321 (1 review written)

Claim form was easy to download & self explanatory to complete. The tracking claim site was easy to follow and the customer service team were helpful with queries & very reassuring. The whole process was super efficient & the claim was dealt with quickly.Communication & service was excellent & could not be faulted… Read Full Review

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★★★★★

“Barney”

Written on: 24/11/2014 by Cristopher24 (1 review written)

Nice to see our claim paid out without any problems just as it should be. Thank you… Read Full Review

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★★★★★

“Settlement of claim”

Written on: 23/11/2014 by McDaniel465 (1 review written)

I feel that my claim has been handled both swiftly and efficiently and I would definitely recommend Pet Plan to all my dog walking friends. Having had my dog insured from 11 weeks old and he is now 8 I can only say that it has been worth every penny. Pet Plan have made it possible for my dog to have major surgery to remove a malignant tumour and we now hope thus has given us more time with our beloved pet. Thank you… Read Full Review

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★★★★★

“Settlement of claim”

Written on: 23/11/2014 by McDaniel465 (1 review written)

I feel that my claim has been handled both swiftly and efficiently and I would definitely recommend Pet Plan to all my dog walking friends. Having had my dog insured from 11 weeks old and he is now 8 I can only say that it has been worth every penny. Pet Plan have made it possible for my dog to have major surgery to remove a malignant tumour and we now hope thus has given us more time with our beloved pet. Thank you… Read Full Review

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★★★★★

“Excellent Service”

Written on: 23/11/2014

Never had to claim all the time we have had our dog and when we had to claim the process could not have been easier. Phoned for a claim form, after completing it left it with out vets. We received an email from Petplan on the 20th November saying they would send an email when our claim had been settled and on the 22nd November we got an email to say our claim had been settled and the amount that would be paid into our bank account in the next few days. Just a matter of weeks from asking for a… Read Full Review

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★★★★★

“Our cat!!”

Written on: 23/11/2014 by Rooney498 (1 review written)

Our cat said thank you!!!! You were very helpful and quick!!! All the best. Thanks… Read Full Review

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★★★★★

“Best cover ever”

Written on: 23/11/2014 by Jadynk328 (1 review written)

This is my 4th claim with Pet Plan for the same cat. They are extremely helpful and also cover a lot of illnesses that most other insurance companies wouldn't. I like how I was able to print my claim form off the internet and also able to track my claim online. My claims have been dealt with promptly with no issues. I always recommend Pet Plan to my friends and family. I wouldn't dream of going to any other insurance company. There is nothing negative I can say. I have always had a very… Read Full Review

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★★★★★

“Petplan has never let my animals down”

Written on: 22/11/2014

I have insured four dogs and two cats with PetPlan over the past 10 years. Two of my dogs have died after lengthy treatment for very different, serious health conditions that I could not have paid for out of my own pocket. The fact that they could receive the best possible treatment for as long as possible, made the pain of letting them go more bearable. My present 2 young dogs have both needed specialist diagnosis and treatment for conditions that could have impaired their ability to enjoy… Read Full Review

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★★★★★

“Claim for seizures”

Written on: 22/11/2014 by Ian_Harrison (1 review written)

Excellent service from Petplan. I had to speak to an advisor on several, separate occasions. Each advisor was extremely helpful and courteous. They explained the claims procedure as this was my first claim simply amd precisely. The process was made straightforward and I would have no hesitation in recommending Petplan to a friend or colleague… Read Full Review

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