Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.0 / 5
76.8% of users recommend this
  • Customer service

  • Value For Money

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Media Gallery for Pet Plan UK Pet Insurance www.petplan.co.uk

Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★☆☆☆☆

“Won't give you the best price on renewal so went elsewhere”

Written on: 09/12/2014 by MatthewKirtlandBrown (1 review written)

Insurance OK. Renewal came around and seemed reasonable but I did a new quote online with Petplan just to make sure and it came out cheaper online. I called pet plan asking for the cheaper quote online but they could not give it to me as I was a renewing customer and this was an online price. Since the renewal is automatic and all they did was send a letter, I did not see why I would be charged more; surely the online discount is because it cuts back on costs from the call centre - how much… Read Full Review

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★★★★★

“Pet Insurance Claim”

Written on: 08/12/2014

I really can't praise Petplan enough,they have been absolutely fantastic with dealing with my dog's claims throughout this past year. Unfortunately he has had a particularly bad year with illness and an accident. It has been wonderful not to have to worry about how we were going to pay the vet for everything. Petplan stepped up to the mark and all our claims have been paid within 10 days or so of receipt of our claim. We have had texts from Petplan letting us know that they have received the… Read Full Review

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★★★★★

“True Care Policy”

Written on: 08/12/2014 by Tristians252 (1 review written)

I have found pet plan to be a truly wonderful pet carer, i.e.they have paid all my pets accounts as they stated that they would, truly wonderful as he is a crossbred Greyhound from a rescue centre and I particularily like the way my claim was handled as there was no previous medical history for him. I wish to sincerely thank them. Taking out this policy was the indeed truly the best that I could have done for him… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid!”

Written on: 07/12/2014 by stantu1 (1 review written)

I had previously insured my last dog with Petplan and found them to be really helpful so went ahead and insured my new puppy with pet plan as soon as the 4 weeks free insurance he came with had run out. They offer a 4 week initial period where they will pay for accidents but not illnesses. Well my bulldog pup got swiped in the face by another dog during this time and had his eye scratched. He wasn't opening his eye so took him to the vets on Xmas eve last year. I paid for this and did not make… Read Full Review

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★★★★★

“Without pet plan we wouldn't have our dog. Thank you”

Written on: 07/12/2014 by 111Fanning (1 review written)

Pet plan offers a professional service with pets at the forefront of their ethos. Staff extremely professional, attentive and supportive. We have a dog with chronic problems (he's 10 now) and because of pet plan he's able to have a good quality of life with the best vetinary care. I would recommend pet plan 100%… Read Full Review

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★★★★★

“Service”

Written on: 07/12/2014 by MathewLopez286 (1 review written)

Very prompt and reliable friendly service. Payment made within a reasonable timescale and the claims handlers are polite helpful and sympathetic… Read Full Review

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★★★★★

“Really quick and efficient”

Written on: 06/12/2014

Really efficient service glad I have chosen to insure not only my dog but two horses with this company x… Read Full Review

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★★★★★

“Friendly and efficient”

Written on: 06/12/2014 by BrettLyons (1 review written)

When my dog required expensive blood tests and treatment, Petplan processed my claim thoughtfully and efficiently. The money was deposited in my account within a week of the paperwork being filed, and with no quibble. This may be my first good experience with an insurer - and I would recommend them heartily… Read Full Review

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★★★★★

“FIRST CLASS SERVICE”

Written on: 05/12/2014 by Walang (1 review written)

This has been the first time I have had to submit a claim and it has been dealt with swiftly and efficiently and to my entire satisfaction. Thanks and kind regards to all involved. I will have no hesitation in recommending Pet Plan to other pet owners. Alan West Sussex… Read Full Review

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★★★★★

“pancake claim”

Written on: 04/12/2014 by sprat (1 review written)

My vet sent in my claim and it was paid out according to my policy.Thank you for the prompt payment.The policy gives me peace of mind as i paid my bill with my credit card knowing that i did not have to worry about the cost as i would be able to pay it after my claim had been processed thank you.I would like to be able to start to fill in the claim form on line before i print it off.Thank you for your service… Read Full Review

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★★★★★

“claim settled quickly - no quibbles ”

Written on: 04/12/2014 by Liam79 (1 review written)

Recently taken out cover and our puppy was ill. Paid vets bills and petplan settled our claim within 10 days. No quibbles and timely email updates. Very impressed with the service… Read Full Review

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★★★★★

“Best Pet Insurance EVER!!”

Written on: 04/12/2014 by GeorgeAndrews (1 review written)

My poor dog has had numerous operations and ill health, bless her little paws and although each time can be distressing for both me and her, I have complete peace of mind that whatever it takes to keep my dog on her feet, I have absolutely no worries when it comes to paying the vet bills. Pet Plan has literally been a life saver and I cannot recommend them highly enough for anyone who has a beloved pet and wants the best for him or her. Thankyou Pet Plan so very much for quick excellent… Read Full Review

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★★★★☆

“Claim settled direct to bank account”

Written on: 03/12/2014 by Petplan2014 (1 review written)

We have recently received payment for a claim using the pay direct to bank account facility.This worked very efficiently and thank you for the detailed breakdown of payments, supplied by email. Generally the service you provide is very good. My one concern is the ever increasing excess we have to pay now that our pet is considered old. (12 this year). I appreciate that it is likely that a pet will incur more health problems as they age, but one of the reasons we chose Pet Plan was because you… Read Full Review

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★★★★☆

“Efficient cover”

Written on: 02/12/2014

Quick turnaround once sent off the claim and really easy to do. All electronic and confirmed in email. Very good… Read Full Review

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★★★★★

“payment of claim for Jake”

Written on: 02/12/2014

I am very pleased with the response to the claim many thanks… Read Full Review

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★★★★★

“Never a problem claiming”

Written on: 02/12/2014 by Lynandale (1 review written)

Been with Petplan for over 5 years and every claim has been handled well and paid quickly. Absolutely no complaints at all. Very happy customer thanks Petplan!… Read Full Review

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★★★★★

“very efficient”

Written on: 01/12/2014 by KarenArmstrong (1 review written)

Having two very lively Labradoodles its been very reassuring to have them insured with Petplan, any claim i,ve made has been dealt with quickly and without hassle which is the last thing you need when your pet is unwell.I really appreciate the text updates, it make you feel in touch with the whole process.I have recommended you highly to all friends and colleges many thanks and keep up the good work Kind Regards Karen Armstrong… Read Full Review

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★★★★★

“Prompt and friendly”

Written on: 01/12/2014 by Alibattley (1 review written)

I have claimed twice for my rabbit. There is never any quibble the claims are paid promptly into my account. They always advise of payment via email with a nice message about your ill pet… Read Full Review

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★★★★★

“Exceptional service”

Written on: 01/12/2014

This was my first claim on pet insurance and it was handled efficiently and very quickly. Exceptional service. Many thanks. I will certainly recommend Petplan to family and friends… Read Full Review

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★★★★☆

“There when you need them”

Written on: 30/11/2014 by IanW5177 (1 review written)

Pet insurance is expensive and Pet Plan is at the upper end price wise. What you've got to ask is whether they're just expensive or a premium brand offering a quality product? Our experience is that they are the latter. We have insured several pets with them, two now deceased, most ended up with serious medical issues and PP paid out with no "ifs", "buts" or "maybes". You only find out how good an insurer is when you need to claim and PP have been excellent when we've needed to, speedy with no… Read Full Review

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