Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
3.9 / 5
75% of users recommend this
  • Customer service

  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“Both Dogs”

Written on: 13/10/2014 by Gordonvb490 (1 review written)

We have been with Pet Plan for over 20 years and have been very impressed with the speed and efficiency of processing claims. All four of our dogs have been covered and benefited from the service… Read Full Review

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★★★★★

“my claims”

Written on: 13/10/2014 by 34Short (1 review written)

I have 2 dogs & one never needs to see a vet and the other one is there constantly. Thank you pet plan for allowing me to keep my dog pain free. there is never any delay in paying out a claim & no claim has ever been refused. I was especially grateful a year or so ago when my dog had to have an expensive operation on his knee, the vet hospital I was referred to dealt with the claim & payment was made direct to them, hassle free for me which at such a worrying time for me was great… Read Full Review

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★★★★☆

“Prompt service and now even easier as it goes direct...”

Written on: 12/10/2014 by Twinkle41 (1 review written)

Prompt service and now even easier as it goes direct to bank account. The amount of excess is very high though especially when you have insured your pet for a number of years… Read Full Review

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★☆☆☆☆

“The claim was made at the beginning of August! For...”

Written on: 12/10/2014 by sheba14 (1 review written)

The claim was made at the beginning of August! For the payment to take so long is unacceptable !… Read Full Review

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★★★★★

“never a quibble”

Written on: 11/10/2014 by Caroling (1 review written)

Pet plan have never tried to wriggle out of a claim. Any phone contact I have had has always been dealt with in an efficient and friendly manner. Other providers appear cheaper, but they are not cheaper if they don't pay out. When a much loved pet is seriously ill the last thing you need to worry about is affording the (often very expensive) treatment. As we do not have an N.H.S for pets it is a relief to know that pet plan are there to help… Read Full Review

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★★★★★

“Very straight forward”

Written on: 10/10/2014 by Gunnhi150 (1 review written)

Excellent service. No problem at all. Paid straight into our account very quickly. Hassle free. Exactly what you want from an insurance… Read Full Review

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★★☆☆☆

“Delays, delays, delays - Claim payment”

Written on: 10/10/2014 by Koenigfi390 (1 review written)

I usually find Petplan very good in paying claims. On this occasion my vet sent my claim form off on the 19th September. After some time and constantly checking Track my Claim I spoke to one of your advisers who told me no claim had been received, to contact my vet and have it e-mailed across. This I did. It arrived at your office I believe on the 3rd October and was dealt with the same day. I checked on the 4th to see that the claim had been closed. At no time did I receive an e-mail to… Read Full Review

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★★★★★

“Excellent service”

Written on: 09/10/2014 by Kaseng450 (1 review written)

Unfortunately my dog injured her leg whilst out on a walk and it was obviously painful and causing her distress. I took her to the vet and to cut a long story short she had to have an X-ray , strong painkillers and total rest - not easy with a two year old labrdoodle!! I contacted pet plan to explain the situation and spoke to a very helpful person who explained the claims procedure to me and sent the forms through by return of post. I then filled in my part and the vet did the rest and posted… Read Full Review

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★★★★★

“Quick response”

Written on: 09/10/2014

Quick response and payment… Read Full Review

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★★★★★

“Frist Time Claim”

Written on: 09/10/2014 by Carla453 (1 review written)

Easy & straightforward claim form. Very efficient and quick to send refund. Reasons why certain items were not covered by insurance - was detailed and explained well on the e-mail confirming amount of refund. Very happy with the service so far… Read Full Review

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★★★★★

“Simplicity at a Difficult Time”

Written on: 07/10/2014 by Andrea1952 (1 review written)

We have never had a pet become ill before and have been very distressed by the sudden onset of illness in an otherwise very healthy dog. Going backwards and forwards to see different vets in different places has been very stressful. Therefore to find that the claim system has been so easy and straightforward has been a massive relief in what is currently a difficult time for us and our much-loved family member. We very much liked the fact that apart from the initial form that you fill in fully… Read Full Review

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★★★★☆

“Bit expensive but worth every penny”

Written on: 06/10/2014

With Pet Plan you get what you pay for. Since my Collie turned 5 he has succumbed to several illnesses, the main one breing epilepsy. My claims have always been paid quickly and receiving a text message that they have received my claims from the vets has enabled me to chase up the vets if they have not forwarded my claim. It may be dearer than some but my dog is covered for life and it gives me peace of mind. I have no adverse comments to make about Pet Plan Insurance… Read Full Review

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★★★★★

“Thank Goodness for Pet Plan!”

Written on: 05/10/2014

Ok so the premiums are a little high... but then so is the cost of vet' treatment especially when the condition needs treating for life. We have had pet dogs for almost 30 years and for the most part they have been healthy We generally insured them and have always used Pet Plan. Yes we did come unstuck one time when our collie developed epilepsy and we hadn't insured him His drugs were very expensive so we learnt a valuable lesson the hard way! My last Boxer was extremely ill ..... but it… Read Full Review

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★★★★★

“Excellent claims service!”

Written on: 05/10/2014

Unfortunately we have had to to claim for our last three dogs under distressing circumstances. Each time our claims were dealt with efficiently and quickly, your claims team understanding our distress and not wishing to add to it. This claim is no different. Kayla has been diagnosed with a condition which will be with her for life, and again your claims team have excelled themselves. It's the peace of mind you need, knowing that when you need the support of the claims team it's there! No… Read Full Review

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★★★★★

“Professional takes the worry away prompt payments ”

Written on: 05/10/2014 by DrakeO'Hara (1 review written)

Pet plan is a fantastic company which allows you to have your prt even if ill. Without pet plan we would not have been able to care for our per… Read Full Review

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★★★★★

“When help is needed”

Written on: 04/10/2014 by mjshyatt (2 reviews written)

Again Pet Plan has come to the rescue and taken the stress out of a stressful situation. I have been lucky that my cat has been very healthy for over 15 years but now he's got a condition which unfortunately cats can suffer once they reach a good age. But, as once before with another of my cats, Pet Plan have settled my claims promptly and continue to support us as this time. Yes they are not the cheapest of insurances but well worth it. As they say you get what you pay for and I feel that… Read Full Review

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★★★★★

“Sick as a Dog!!”

Written on: 04/10/2014 by Healytd367 (1 review written)

My Pup was ill I took her to the emergency vets shes fine and having pet plan was a godsend .I have been paid out promptly iam so glad I was covered .I would definitely recommend pet plan to my friends and family . … Read Full Review

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★★★★★

“looking after poppy”

Written on: 03/10/2014 by Nanstone25 (1 review written)

Fantastic service & so easy to fill in forms, no hidden agenda, All staff are friendly & helpful, over the moon with my claim payment, thanking you so much Petplan people.l am delighted l have Petplan looking after my poppy x … Read Full Review

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★★★★★

“great in times of trouble for you pet”

Written on: 03/10/2014

Very good service, and the feeling you can rely on them when you pet is ill and needs expensive treatment. Claims processed quickly and sympathetically… Read Full Review

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★★★★☆

“Peace of mind”

Written on: 03/10/2014 by Emmalee418 (1 review written)

When my cat came home limping badly, knowing that I he covered by PetPlan meant I did not hesitate to take him to the vet and it was lucky I did. After initial treatment, his paw got severely infected and needed a small procedure under sedation. He was taken in immediately and operated onm that day. This quick treatment meant he was not out of action for long. Happy that my claim was settled fairly quickly. … Read Full Review

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