Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.4 / 5
2734
87.5% of users recommend this
  • Customer service

  • Value For Money

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Media Gallery for Pet Plan UK Pet Insurance www.petplan.co.uk

Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★☆

“zara and you”

Written on: 19/01/2017 by Chandler45 (1 review written)

i am very happy with pet plan, and all the staff i have spoken too there and at our vets. obviously reassurance is so important and that is what we were given and shown a lot of kindness too. thank you… Read Full Review

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★★★★★

“Making a Claim”

Written on: 18/01/2017 by grBeck166 (1 review written)

Pet Plan were very helpful when I called them regarding how to make a claim. Told me the relevant information that I needed to include on the form. The Vet practice offered to complete the claim form electronically so I didn't need to make a paper copy. Had conformation of the amount I am to receive. Incredibly quick service and completely stress free. Thank you… Read Full Review

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★★★★★

“Excellent customer care”

Written on: 17/01/2017

When making the claim, it was my first experience of having to deal with anything of this sort, through phone and email all my concerns and questions were answered with politeness, care and empathy towards my dogs needs and my situation. The response towards the claim came through clearly and was handled efficiently, I feel very confident in my choice with petplan, for both myself in terms of peace of mind, and my dogs wellbeing! Great team!… Read Full Review

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★★★★☆

“Pet plan customer for years”

Written on: 16/01/2017 by 193Church (1 review written)

I have used petplan for both my cat and dog for the last 15 years. Never any problems with claims always paid very quickly. I like the way you can get paid direct and can track claims. My only criticism is that excess goes through the roof as pet gets older. This is unfair when we have been loyal customers for years and pay a large amount to insure are pets. Why are we penalised for our animals getting older this makes no sense, we insure our animals to make sure they stay alive fit and well… Read Full Review

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★★★★☆

“The fact that the policy covers advertising and reward...”

Written on: 15/01/2017 by MacLeodgc416 (1 review written)

The fact that the policy covers advertising and reward is amazing in itself really- I didn't know this until my cat went missing so it was good to find out and meant I couldn't hire a company to help me advertise for him. The people on the phone weren't very helpful though- when I asked about offering an award the lady just kept saying " it must be agreed in advance..." but she didn't tell me how to agree an amount, which was obviously what I was trying to do! Then when I rang again after my… Read Full Review

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★★★★★

“First time claiming”

Written on: 15/01/2017 by Dustin270 (1 review written)

This is the first time we have claimed in the 8years of paying for petplan, worth every penny, very easy procedure and payment very quick. It takes the worry away when your pet is unwell. Moving forward we know that our pet is covered for the problem we took her to the vets for… Read Full Review

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★★★★★

“Excellent and sympathetic service”

Written on: 15/01/2017

My pets have been insured with Pet Plan for many, many years and I have always found the company to be fair and sympathetic when claims have been made. As my Siamese usually enjoy long lives, the company's "Cover for Life" service is a strong feature. I recommend them strongly and encourage all my friends to use Pet Plan for their animals… Read Full Review

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★★★★★

“Fantastic service”

Written on: 15/01/2017 by Haleyyk92 (1 review written)

It's so great to know my dog can have the best vet care, and I don't have to worry about money at a difficult time. I have never had any problems with payments, such a relief to know… Read Full Review

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★★★★☆

“FRANKIE”

Written on: 15/01/2017

I have felt secure and happy that Frankie was covered by your excellent scheme. However, you have settled a claim for me both to myself and to Pride Veterinary Hospital. My claim form and theirs advised you that Frankie had died in their care. Whilst I had a lovely letter from yourselves, the e-mail for the claim ended wishing Frankie good health which was a little upsetting when I read it. Please don't print this review of you feel it's not necessary… Read Full Review

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★★★★★

“Very good fast service. At a worrying time when my...”

Written on: 15/01/2017 by Yael21 (1 review written)

Very good fast service. At a worrying time when my dog was ill I did not have to worry about having my claim sorted or any delays. I would certainly recommend Pet Plan… Read Full Review

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★★★★★

“Recent claim with pet plan”

Written on: 14/01/2017 by millieandbarny23 (1 review written)

It came as a shock when my ship tzu was recently diagnosed with dislocated hip caused by a condition called hip dysplaysia but thank goodness I'd had the sense to insure with Pet Plan , who payed up within 10days less my excess it was so simple my vets staff simply had the form of me got me to sign the bottom the next thing I knew I recieved an email informing me the claim was being paid into my bank, so much peace of mind thank you Pet Plan… Read Full Review

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★★★★★

“dogs osteoporosis”

Written on: 14/01/2017 by 310Kemp (1 review written)

Our dog had been under the weather for a few days therefore a visit to our vet was on the cards. He quickly diagnosed him with osteoporosis and prescribed the necessary medication. Thank goodness for Pet Plan… Read Full Review

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★★★★★

“excellent, prompt service giving peace of mind ”

Written on: 13/01/2017 by Hunter140 (1 review written)

When Tess,our golden retriever damaged her cruciate ligament, we were able to give her the best treatment to aid her recovery. She subsequently needed medication long term to maintain her fitness, followed by pain relief in the last stages of her life. Sadly, we lost her just after her 13th birthday but we never worried about being able to afford the treatment and care she needed. All claims were dealt with promptly and without question. I received a text telling me the claim had been received… Read Full Review

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★☆☆☆☆

“Arrogant assumptions”

Written on: 13/01/2017 by Lovehr1986 (1 review written)

Made the arrogant assumption that paying money into an account (that I hadn't used for years) was ok without asking/checking either that it was ok or that the details were correct. ABSOLUTELY APPALLING behaviour. It was bad enough to find that emails were now the preferred method of communication (other organisations actually ASK how you'd prefer to be contacted)… Read Full Review

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★★★★★

“Does What It Promises!”

Written on: 13/01/2017 by Sukeydrapes (1 review written)

This insurance plan as recommended by Ewell Vets Epsom has enabled us to enjoy a worry free pet ownership. The medication for my dog's Addison's is very expensive and I could not have afforded it. Petplan have given continuous cover for this enabling a nearly healthy life. Claims for expenses, initially slow in coming, have been promptly and fully paid. Thank you. I do not normally purchase insurance cover yet this was a happy exception. I have copied the long claim forms so that bimonthly… Read Full Review

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★★★★★

“Excellent in every way possible”

Written on: 13/01/2017 by MacLeanov255 (1 review written)

Although I've been with Pet Plan for several years I've not had the need to use them until recently but on the couple of occasions I've needed to call I have found the staff extremely helpful resolving my queries quickly, efficiently and in a friendly manner. Marks out of ten? Definitely ten!… Read Full Review

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★★★★☆

“Daisy and Millies eyes.”

Written on: 13/01/2017

Once I have got used to your new system, I am sure it will be fine… Read Full Review

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★★★★★

“Brilliant Support Without a Quibble”

Written on: 11/01/2017 by SRbytheSea (1 review written)

Our young Springer/Poodle Maggi 'broke' into the lounge and helped herself to some mince pies in a box from the side - 3 days later we had a very sick dog and we had to call on the vet in the night (Dog owners note - dried fruit is toxic to dogs !!). The Vet was fantastic, but alongside the worry of leaving her with the Vet, there was the trepidation about the cost which we didn't know if we could recover. We didn't need to worry, the Petplan claim process was so easy and straightforward and… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 11/01/2017 by Mickb70 (1 review written)

Disappointed that it took a complaint via Twitter to get a response and no action has been forthcoming after I asked for my phone calls to be listened to. My claim has been paid but a stressful situation was made so much worse by the poor communication and lack of action. All about the money not the animal insured… Read Full Review

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★★★★★

“Claim very promptly dealt with”

Written on: 11/01/2017 by SueAbl (1 review written)

After my dog had an operation last week, a claim form was submitted. I was delighted to receive an email after just 5 days to say that payment would be in my bank account within a few days. It was. This was excellent customer service. Would that some other organisations dealt so promptly and efficiently with such matters. Many thanks Pet Plan!… Read Full Review

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