Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.4 / 5
2275
87% of users recommend this
  • Customer service

  • Value For Money

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Media Gallery for Pet Plan UK Pet Insurance www.petplan.co.uk

Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“Jesse ”

Written on: 17/07/2016 by jesse.2 (1 review written)

Great and efficient service. Helpful staff who really care. Detailed explanation on claims and never any errors. A service offering peace of mind… Read Full Review

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★★★★★

“Good service for claim”

Written on: 17/07/2016 by Sharon9171 (1 review written)

Pet Plan received my claim details from the vet and settled the case within a few days and my money was paid a few days later. Very fast service. Would recommend to anyone. Very helpful staff over the telephone and answered all my questions immediately… Read Full Review

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★★★★★

“First Class Pet Insurance”

Written on: 17/07/2016 by Mckaylaw381 (1 review written)

I am very pleased with Pet Plan. They are very efficient and pay claims very quickly. My Golden Retriever Oscar has not been well and I am glad that I took out the insurance when he was a puppy. I will always recommend Pet Plan to all pet owners… Read Full Review

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★★★☆☆

“new policy”

Written on: 17/07/2016

old p0licy good new policy gone up over £12 a month also because my dog is now 10 now have to pay 20per cent on whatever petplan pay out. people need 2 know that if ur pets been ill and u have made a claim ur primiums will increase considerable n when they reach 10 and petplan introduce the 20per cent charge ur stuck!!. what can u do but pay it. at 10 n on medication no 0ther pet insurers will take him.these charges should b looked into. so wrong… Read Full Review

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★★★★★

“Brilliant Service”

Written on: 17/07/2016 by EdwardQuinlan321 (1 review written)

Have regular claims for an ongoing condition. Claiming is easy and quick. Always get an update when the claim has been paid. Always a great service and no hassle… Read Full Review

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★★★★☆

“Epayment notifications experiencing teething problems”

Written on: 17/07/2016 by Kaliyahd176 (1 review written)

Recently elected to have my next claim settled direct into my bank account. First such claim settled promptly and without fuss. Money arrived in my bank account on 28th June. I was surprised that no electronic notification had been sent telling me payment had been made but the most important thing was the money had arrived. On Tues this week 12th July, received email notification that the claim had been settled. Thats a fortnight after the money. Great new service, but could we have a… Read Full Review

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★★★★★

“My gentle giant”

Written on: 16/07/2016 by BradenPollard162 (1 review written)

Fabulous insurance company who are sympathetic, honest, helpful and settle claims fast and efficiently. Thank you all!… Read Full Review

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★★★★★

“NO HASSLE CLAIM - 5 STAR SERVICE”

Written on: 16/07/2016 by Wells48 (1 review written)

We joined Pet Plan this year and unfortunately needed to make claims as our mini Dachshund became ill with back pain which culminated in an operation. We were so worried and upset but the claim process was straight forward and the staff were really helpful on the phone when I needed advice on the claim process. Claim payments were made to us quickly which really helped reduce the worry of affording and budgeting for treatment. I would definitely recommend Pet Plan to other pet owners and will… Read Full Review

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★☆☆☆☆

“Diabolical service ”

Written on: 16/07/2016 by Lorelaie14 (1 review written)

We have used other insurance providers for other pets. All with great service. I cannot begin to explain how diabolical the service with Petplan was in my case. At no stage did anyone ever call or email me to update me. I had to call every week, each time being put through to someone who didn't seem to know what was going on with my case, nor really seemed to care. I asked for my case to be escalated to someone who could resolve it, but this never really happened. At one stage I tracked down… Read Full Review

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★★★★★

“Fantastic !”

Written on: 16/07/2016 by 68Corbett (1 review written)

You have been absolutely brilliant in our time of need so to speak. Ben has heart problems needing a lot of tablets which are very expensive. But in saying that he gets whatever he needs as we love him to bits. Your help with this is outstanding and makes it just that little bit easier to cope with everything. so thankyou very much… Read Full Review

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★★★★★

“Fast and excellent seervice”

Written on: 16/07/2016

We had never had pet insurance before but when we bought our Labradoodle we decided to take out the insurance. We researched choices thoroughly and finally decided on Petplan. We have been unfortunate in that our dog has had tummy problems and then lameness in his front legs. Petplan has been incredibly supportive with our claims, which we try to keep to a minimum, but with X-rays, consultations and medications bills soon spiral. I cannot recommend them highly enough and certainly have… Read Full Review

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★★★★★

“Archie's epileptic treatment”

Written on: 16/07/2016 by RavenFraser (1 review written)

Thank goodness for Petplan. Archie's treatment is so expensive and Petplan pay without any issues or queries, promptly and effectively… Read Full Review

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★★★★★

“At least no money worries!”

Written on: 15/07/2016

I am so thankful for Pet Plan. My dog has had to have two operations within the last year - unconnected but worrying. On both occasions it was enough stress to know that at 12 years old the anaesthetic could have been a problem and that the growths (one internal and then one external)could also have been malignant, this was proved not to be so, I am glad to say, but, with PET plan I had no money worries to add to the problem and claiming was easy. That's all anyone needs to know when buying… Read Full Review

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★★★★★

“secure, safe and healthy”

Written on: 15/07/2016 by frTierney392 (1 review written)

I always feel confident with both our Vet (Grove Lodge) and PET PLAN Insurance that my Dog Arran will receive the very best of health for life. Thank you to all concerned for peace of mind… Read Full Review

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★★★★★

“Cost of vets fees covered by pet plan”

Written on: 15/07/2016 by Carl141 (1 review written)

The worry of vets fees was taken away with pet plan. Claiming was quick and easy, with no long and complicated forms to fill in. Many thanks for prompt payment, I am so glad I went with pet plan. I would highly recommend you to anyone… Read Full Review

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★★★★☆

“claim payment”

Written on: 15/07/2016 by JamalRichardson197 (1 review written)

Delay receiving e-mail to verify payment made caused concern as credit.card payment nearly due and as a retired person rely on it… Read Full Review

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★★★★☆

“claim payment”

Written on: 15/07/2016 by JamalRichardson197 (1 review written)

Delay receiving e-mail to verify payment made caused concern as credit.card payment.payment nearly due and as a retired person rely on it… Read Full Review

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★★★★★

“Puuurfect insurance for my beautiful cat”

Written on: 15/07/2016

My moggie is getting a little old and recently i had really been noticing her slowing down and struggling to jump even relatively small distances - up onto the sofa for example. She was dragging herself up rather than springing from her back legs, her hind quarters were looking thin, and she was crying out on lifting. I took her to my vet, an excellent practice in North London, but typically she was nervous and hard to examine so it was decided we should investigate further. At her age… Read Full Review

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★★☆☆☆

“Slow and low”

Written on: 15/07/2016 by SherlynKing (1 review written)

Had to repeatedly phone to chase claim and was given inconsistent information each time. Only resolved after making a complaint. Not happy with vet or Petpkan as out of £600 + paid out at vets on allegedly healthy cat frim CPL adopted in April I've had £150 back from insurance!!!!… Read Full Review

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★★★★☆

“I found petplan to be very professional and prompt .”

Written on: 15/07/2016 by 270O'Leary (1 review written)

I found petplan to be very professional and prompt… Read Full Review

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