Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.4 / 5
3042
88% of users recommend this
  • Customer service

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“Pet plan have been very efficient as always settling...”

Written on: 19/05/2017

Pet plan have been very efficient as always settling our claim for our dog. When speaking to staff on the phone they are patient & informative. I have recommended Petplan to friends & will continue to do so if anyone looking for pet insurance. … Read Full Review

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★★★★★

“Swift professional service”

Written on: 19/05/2017 by JessicaPoole (1 review written)

Such a professional service. having never claimed before and hearing horror stories, I was worried about my pet, and if the insurance would pay out or not, and if I could afford the treatment if they didn't.... I needn't have worried, everyone was very helpful. The whole process was easy and clear to understand. A piece of mind in worrying times. And it was all dealt with very swiftly. … Read Full Review

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★★★★★

“Excellent Service!”

Written on: 18/05/2017 by 267Ingram (1 review written)

I received a very fast, friendly and efficient service from initial phone call to payment of claim. I was so impressed with the person I spoke to, they were very helpful and genuinely concerned for my pet's well being. They were able to explain the process of how to make a claim and answered clearly all questions that I had. The process of the claim was also simplified by the fact that my vet was able to send the claim form electronically. Overall I am one very happy customer… Read Full Review

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★★★★★

“Poorly molly dog”

Written on: 18/05/2017 by Wrenvv383 (1 review written)

I cannot praise petplan enough for their prompt response and payments. Molly our 2yr old springer spaniel was diagnosed recently with a condition called idiopathic epilepsy and after having an mri scan it was found to be epilepsy… Read Full Review

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★★★★★

“Insurance at its best”

Written on: 18/05/2017 by MrsSteele (1 review written)

I recently submitted a sizeable claim for one of our dogs. It couldn't have beeen simpler, or gone smoother. I informed Petplan as soon as I realised I would need to make a claim, and was asked for some details, and a claim form was emailed to me. My response was vague, to say the least, as the dog had erratic symptoms, which were confusing several vets. A few weeks later the claim form was sent off. It was paid in full (less my agreed excess) within four days. No quibbles, no hassle. Petplan… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 18/05/2017 by JaelynZimmerman (1 review written)

I wanted to say how impressed I am with the service I received. I have never had to claim on insurance before and was anxious about doing so but my claims have been dealt with in a timely manner and when recently an error was noted by myself on a date on my policy it was rectified quickly and any monies owing to me was paid quickly and without prompting. It is nice to deal with a company that has their customers best interests at heart… Read Full Review

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★★★★★

“Petplan gives you prompt and trouble free payments.”

Written on: 17/05/2017 by AnneGoddard (1 review written)

I have been with Petplan for 7 years and unfortunately have had to make a number of claims for our various dogs. In every case Petplan paid promptly and without any hesitation. When you are worried about a sick pet it is of great comfort to know that you do not have to worry about the cost because you have confidence in Petplan. I always recommend Petplan to friends and people I meet at various dog shows I attend… Read Full Review

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★★★★★

“Amazing service”

Written on: 17/05/2017 by BradyHarris-Alt (1 review written)

My dog, who is nearly nine, had cruciate ligament surgery. She had already had the same operation on her other hind leg. Pet plan settled my claim within 5 working days. They didn't question any part of my claim despite it being over £3000. I have always been with Pet Plan and would recommend them. Whilst they are not the cheapest insurance company, you get what you pay for. Over the years I have made a number of large claims for my dogs and have always received excellent service. … Read Full Review

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★★★★★

“Prompt payment”

Written on: 17/05/2017 by xdCantuItalian285 (1 review written)

As always petplan have paid my claim promptly and with no quibble. It's great to have peace of mind and an insurer you can rely on when you have a dog with an ongoing medical condition… Read Full Review

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★☆☆☆☆

“SETTLEMENT”

Written on: 16/05/2017 by Zimmerman113 (1 review written)

NEXT TIME YOU RECEIVE A CLAIM BY POST PLEASE DO NOT EMAIL IT TO INDIA FOR PROCESSING OR PLEASE INSTRUCT YOUR YOUR STAFF BETTER ON THE BASIC PRINCIPLES OF AN INSURANCE CONTRACT… Read Full Review

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★★★★★

“Petplan is amazing - will never trust another insurer”

Written on: 15/05/2017 by RLCooke (1 review written)

Petplan have always been there for us. It might not be the cheapest, but they are reliable, caring and in our experience over the last 15 years have always paid out quickly and without argument. Even when we have lost animals, they have been very caring, and understand what it is to lose a pet. Thoroughly recommend them. Thank you Petplan… Read Full Review

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★★★★★

“Pet Plan Insurance”

Written on: 15/05/2017 by Brycen424 (1 review written)

My dog is 9 years old and has been insured with Pet Plan from a puppy. She has had a lot of health issues and we are at the vets often. Pet Plan have been brilliant at paying out the claims I have sent them. They are a great company to deal with. Always helpful and I have utter trust in them. Excellent customer service… Read Full Review

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★★★★★

“Pet Insurance”

Written on: 14/05/2017

Thank you Petplan for such excellent service . When your pet is ill and requires tests and medication it is so good to know I am with such a good insurer it takes away worries and lets me concentrate on the most important task which is my pets health and treatment . I always tell people how good you are Well Done… Read Full Review

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★★★★★

“Payment”

Written on: 14/05/2017

Really impressed with the speed of payment for my recent claim ,as always petplan are professional and caring where pets are concerned… Read Full Review

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★★★★★

“little dog aged 6 years old”

Written on: 14/05/2017 by 188Leslie (1 review written)

I have used Petplan since Harry came into my life in April 2011.He has had numerous problems and I thank my lucky stars that I insured him with Petplan.I have always received payment quickly and been treated extremely well by all staff members.I would (and do) recommend them to anyone and everyone. One of the best decisions I have ever made. I have no negative comments at all … Read Full Review

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★★★★★

“grateful for response for my special puppy”

Written on: 14/05/2017 by O'Rourke30 (1 review written)

puppy is responding well and follow up support was great thank you everyone involved… Read Full Review

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★★★★★

“Fast and Efficient”

Written on: 13/05/2017 by Abernathy69 (1 review written)

I was really delighted with the speed of response and the efficiency of the processing of my claim by Pet Plan. I simply filled in a short form, the Vet added the additional details and it was all complete. Within a few days Pet Plan had written to me confirming that payment had been made into my bank account. I could not have expected anything more and would highly recommend Pet Plan to friends and family. It really helped me keep the costs of caring for my pet down- particularly since she (my… Read Full Review

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★★★★★

“Speedy and efficient response to claim”

Written on: 13/05/2017 by Hensley311 (1 review written)

Great customer service and speedy payment for claim… Read Full Review

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★★★★★

“hassle free service”

Written on: 13/05/2017 by jebroomfield (1 review written)

I have a silly dog who runs into bushes-twice- and hurts his eye- twice! Ihave never claimed before and thought it would involve many communications, but No! All paid directly through the vets… Read Full Review

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★★★☆☆

“Got payment details wrong”

Written on: 10/05/2017 by RichardPilkington (1 review written)

I have received an email from your system informing me that you have paid out for some treatments for my dog. However I specifically asked on the claim form to be paid by cheque, but the payment was transferred into the bank account instead!! Not happy!!… Read Full Review

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