Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.0 / 5
78% of users recommend this
  • Customer service

  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“Pet Plan are give an excellent service”

Written on: 17/01/2015 by Martinkerkin (1 review written)

Pet Plan offer excellent service. The claims that I send in are always paid within 3 weeks. I have had 3 Great Danes and insured each one of them with Pet Plan and would never insure with anyone else. Thank you Pet Plan for making it easy to choose the best care for my dogs… Read Full Review

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★★★★★

“the best service”

Written on: 17/01/2015 by House210 (1 review written)

so far whether phone calls or mail or claim forms being sent the service has been polite quick and very helpful. I would recommend petplan for excellent service very well trained telephone operators, value for money and quick response to claim form payments. my dogs health is important to me so this protection is well north the money yo me and my family… Read Full Review

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★★★★★

“Payment of claim ”

Written on: 16/01/2015 by RyleeZiegler (1 review written)

I was extremely happy with the original telephone service and the subsequent speed and efficiency of my claim payment. I would highly recommend the quality of the service received from Petplan… Read Full Review

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★★★★★

“simply the best service ever”

Written on: 16/01/2015

Alfie brought for me after suffering a heart attack is very precious When he became ill I went straight to vet To say I was worried is an understatement My vet fixed him and all that was left to do was print out a claim form from the Internet (amazing) Gave it to my vet who sent it off And a short while later received an e-mail from pet plan to say the claim had been settled AMAZING!!!!! What service please please if you love your dog then buy pet plan Insurance Value for money & excellent… Read Full Review

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★★★★★

“Petplan UK Pet insurance. ”

Written on: 15/01/2015 by Kennyr7 (1 review written)

I made my first claim on petplan UK pet insurance recently for my pet dog who was very sick as a result of a bowel infection. Of course we didn't know this at the time. It was only after extensive treatment by our vet that she recovered and is now back to normal. Thank god we took out insurance, as advised by Guide dogs - our pet is a rehomed trainee guide dog who didn't make the grade - she is now back to normal as our pet. Vet fees are costly and it would gave been very difficult to make ends… Read Full Review

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★★★★★

“Thank you”

Written on: 15/01/2015 by tkKincaid377 (1 review written)

Very easy claim process, payment for 3rd year of ongoing treatment. Hardly any increase in premiums in that time… Read Full Review

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★★★★★

“Service with claim and customer service”

Written on: 15/01/2015

I liked the way the staff at the vets were able to assist and complete the claim form for me. As I have not had pet insurance before this was very helpful. Also when I telephoned petplan to enquire of how to go about making a claim they were more than helpful and the following day a letter and claim forms were in the post. Once the claim went through to petplan I have had payment of half into my bank account. I would thank all those who assisted and made the process as simsple as possible for… Read Full Review

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★★★★★

“Peace Of Mind”

Written on: 12/01/2015 by nnwalsh (1 review written)

My first experience with Pet plan has been excellent. The customer service team were very fluent, well educated, Sympathetic and re-assuring, almost comforting in a way. When My pet dog became poorly, I was out of my mind with worry, not sure which course of action to take or what way to turn. I phoned Pet Plan to advise them of the whole situation and they had the time to listen to me and give some excellent advise with a very comforting manner, very impressed. Their pay-out time, of when they… Read Full Review

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★★★★★

“My Loyal and Trusty Shadow”

Written on: 12/01/2015 by White152 (1 review written)

I have had several pets dogs and cats, and never had any insurance and must say was very lucky none of them ever had any serious problems. When we got this puppy I decided to insure him, thank goodness I did he has been so poorly, bad heart poorly blood, a huge 5kilo growth attached to his umbilical cord (I kept getting told he was to fat) he had a terrible injury to his leg that took months to recover from. Pet Plan have always been there for us over the years always paying our claims… Read Full Review

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★★★★★

“Fast turnaround for claims”

Written on: 11/01/2015 by caParks23 (1 review written)

My cats have been happy Petplan customers for 16 years, I've had 5 of them over this time. I recently submitted a claim and had the opportunity to have the claim processed electronically for the first time. It was great. I was kept informed (not over informed) at each step from the point of registering electronically, to receipt of the claim to confirmation of the payout. Not only was this very efficient, it was very very fast. We are all highly impressed and would recommend this service highly… Read Full Review

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★★★★★

“Stress free”

Written on: 11/01/2015 by Metcalfe1 (1 review written)

When izzy our dog developed lumps in her neck and legs my wife and I were worried sick that they were cancerous so after a visit to our vets and an operation it was lovely that we didn't have any stress or worry about making a claim to pet plan they have been wonderful and it was so nice to recieve a little note wishing her a speedy recovery little things like that make their service so personal and lovely I would definitely reccomend them to friends and family as I already have… Read Full Review

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★★★★★

“Thankyou”

Written on: 11/01/2015 by wvMarsh169 (1 review written)

I am very pleased with the prompt way that this claim has been handled. It is peace of mind for me to know that all my 3 very precious cats are covered for life with PetPlan. Sheba is now on the road to recovery after her ordeal - bless her I almost lost her as she was very poorly indeed. Thankyou Petplan for your kindness… Read Full Review

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★★★★★

“Bruno's bad eye”

Written on: 11/01/2015 by Barnettjt60 (1 review written)

It is a worrying time when your pet is ill but thank you petplan for all your help with the cost of looking after bruno thank you once again.Would recomend petplan to all my friends and family… Read Full Review

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★☆☆☆☆

“money grabbing liars”

Written on: 10/01/2015 by Sophiek446 (1 review written)

Having used petplan for 5+ years, this has to be the absolute worst case of a company blatantly lying andtreating customers with total disregard. Having had the unfortunate situation where our family pet(not animal, as has been referred to by petplan) was diagnosed with a prostate illness and needed urgent treatment, petplan decide to not deal with the now previous family vet directly and insist that they will pay and settle our claim quickly( the stated timescale is within 10 working days!!!)… Read Full Review

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★★★★☆

“Meg is OK”

Written on: 10/01/2015 by Dicksonuf92 (1 review written)

Very traumatic time when your family pet falls ill but its was good to know that with confidence I could let the vet carry out all the investigations needed to make her better. Excellent communications with Pet plan, easy completion of claim form, no fuss with payment. Stress free. Thank you… Read Full Review

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★★★★★

“very impressed!”

Written on: 10/01/2015

My rabbit was poorly with a huge bulge in her tummy, the vet needed to x-ray and ultra scan her to assess the problem. Luckily she was insured so I felt relieved to know that she could receive all the treatment she needed without a huge drain on my bank account! She got better and had the best treatment and this made me less worried through the process of her recovery. The application form for the refund of the vet's costs was very easy and was paid straight back into my bank account. I was so… Read Full Review

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★★★★★

“Golden Retriever puppy who likes to retrieve!”

Written on: 10/01/2015 by TyreeCorcoran357 (1 review written)

Just to say a huge thank you to Pet Plan for your assistance when our Golden Retriever puppy of 16 weeks decided to dig up and then swallow whole a raw hide chewable bone kindly left by the dog who previously lived in the house we recently moved into! The service from the vet's was first class but after an endoscopy failed to extract the raw hide they had to operate and remove it surgically from his stomach. My first phone call to Pet Plan was very re-assuring and the process of claiming for… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 10/01/2015 by Mrst1968 (1 review written)

After the worry of being told your pet isn't well. The service we have received from petplan has been fantastic. To settle the 1st part of our claim within 7 days from the day our Vet submitted was great, but the personal correspondence received makes it so less formal. Well done Petplan… Read Full Review

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★★★★★

“big,black and beautiful cat”

Written on: 10/01/2015 by Jaybuch (1 review written)

I have been very happy with the service that my owners Mummy and Daddy have received. They tend to my every need and when I am poorly they make sure I get the best care possible. Our local vet man is very good but when he shoves a thermometer up my back passage as you can imagine I am not right happy with him! You lot at Pet Plan just help Mummy and Daddy to take care of me even better. Mummy says help is always available at the end of the phone if needed and they have nothing bad to say about… Read Full Review

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★★★★☆

“Every little helps!”

Written on: 10/01/2015 by Guadalupev81 (1 review written)

I am presently running two claims for my dog and my cat. It is very good to get some money back when veterinary fees these days are so high. My dog's claim is for an ongoing condition as well as a new condition. To have to pay out two lots of excess on two different conditions as well as 20% extra as my dog is elderly is a bit heavy going for a pensioner! My priority of course is my pet. My cat also is elderly so excess for her plus 20% - and all at the same time. It would be good if… Read Full Review

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