Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
3.9 / 5
73.8% of users recommend this
  • Customer service

  • Value For Money

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Media Gallery for Pet Plan UK Pet Insurance www.petplan.co.uk

Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★☆☆☆☆

“Took too long”

Written on: 03/09/2014 by Louiseandgina (1 review written)

Our vet sent our simple claim for treatment for our 8 yrs labrador diarrhoea on 22nd July by fax. After a couple of weeks when we heard nothing. We contacted petplan who denied receiving any claim forms. The vet faxed another copy again. Another couple of weeks and nothing heard from petplan. Rang them and was told they had tried to ring me. We have an answerphone and a phone which shows a missed call which showed nothing. On the form we input our telephone number and 2 Email addresses. Petplan… Read Full Review

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★★★★★

“stress free service”

Written on: 03/09/2014 by ravboy63 (1 review written)

the service provided by the Petplan staff really is outstanding.On the occasions i have had to claim for treatment for my King Charles Cavalier,i have been most impressed with the ease,speed and efficiency,with which my claim has been handled.i would whole heartedly recommend them to all pet owners… Read Full Review

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★★★★★

“Brilliant Service”

Written on: 02/09/2014 by 1978Suarez (1 review written)

Can't fault the service. I was able to download claim forms without any difficulty. I found them quick and easy to complete. Once the vet had submitted the completed claim form I was reimbursed within a few days straight into my bank account. There were numerous claims submitted on behalf of my sick cat, everyone of them was paid promptly and the only deductions were the agreed excess and the cost of food. I would have no hesitation in recommending PetPlan to anyone… Read Full Review

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★★★★★

“Thank God for Petlan!”

Written on: 01/09/2014 by Janef74 (1 review written)

Literally 24 hours after bringing our little bundle of trouble home, our puppy springer took a turn for the worse and was very poorly. After 5 days in hospital having had excellent care and treatment for Parvovirus, we were finally able to bring our puppy home. Thank God he was insured with Petplan as this took away the financial stress through a worrying time. The claim for £1550.00 was paid out very quickly via a cheque through the post and also a new blank claim form was sent should we ever… Read Full Review

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★★★★★

“Best Dog/Cat insurance cover.”

Written on: 30/08/2014 by Sasha1940s (1 review written)

I have had Pet Plan cover for my cats and now my dog. Caring customer service. Fast and efficient. Brilliant is only the word to describe it I would not use another, feel my animals are safe being covered with Pet Plan… Read Full Review

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★★★★★

“Effficient response to claim for our Siamese cat Mia”

Written on: 29/08/2014 by Paularhiandavies (1 review written)

Thank you for responding quickly to our recent claim for veterinary fess. Our siamese cat became unwell and needed tests and treatment. It was a stressful time but made so much easier by the swift response from Petplan. The claims process is straightforward and were had a response reassuring us that iour claim was being dealt with very quickly. We then recieved confirmation from Petplan that claim will be paid soon after that. I would recommend Petplan and would like to thank thecclaimsvteam… Read Full Review

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★★★★☆

“payment”

Written on: 29/08/2014 by Boorla7 (1 review written)

I have used Petplan for a year with this veterinary practice. The service from Petplan was first class. The only disappointing aspect was the fact that I had to pay the invoice up front and wait for the claimed refund. In the past with previous vets the invoice has been settled by the vet claim and I have just had to pay the excess… Read Full Review

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★★★★★

“Great service as usual. Prompt efficient and...”

Written on: 28/08/2014 by Finnegankx328 (1 review written)

Great service as usual. Prompt efficient and supportive staff. Many thanks… Read Full Review

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★★★★★

“excellent care for pets and their owners”

Written on: 28/08/2014 by BrittanyReid (1 review written)

I have had to take my dog recently to the vets where he was given excellent care and required surgery which can be expensive, I had to make a cliam from my insurance. The claim was dealt with quickly nad efficiently, I was kept informed about what was happening and given a summary report when it was all completed… Read Full Review

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★★★★☆

“very quick response!”

Written on: 27/08/2014 by RhiannaKennedy (1 review written)

First time I have use Petplan to claim. The claim form was easy to fill in and response to pay out was very quick. I would recommend to a friend, especially as a percentage goes to helping other animals. It was useful having feedback via email so able to track what was happening with claim. It would be useful if I get sent another claim form for next time… Read Full Review

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★☆☆☆☆

“Loyal customer”

Written on: 27/08/2014 by Griffith454 (1 review written)

Loyal customer for 8 years put claim and would pay out!!!… Read Full Review

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★★★★★

“Excellent service from start to finish”

Written on: 25/08/2014 by Roger431 (1 review written)

Our Yorkshire terrier Alfie had surgery on his knee while he was recovering he managed to break a bone in the leg which resulted in more surgery and a external frame being fitted to his leg while the bone healed Petplan have been fantastic every step of the way and I would highly recommend them to everyone. We lost our other dog Dillon suddenly to cancer earlier this year petplan were very understand when a blubbering wreck rang to make a claim and again all went smoothly which is what you want… Read Full Review

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★☆☆☆☆

“Have I been ripped off by Petplan?”

Written on: 24/08/2014 by exDelaney289 (1 review written)

We took our dog to the vet's to check over the dozen or so lumps and bumps that appeared over the last month. He advised us to bring him back for investigative surgery to remove and send the tissue off for laboratory tests. We contacted Petplan Insurance and they said we were covered to go ahead. The following week, the operation went ahead and all the lumps were removed and sent to the laboratory. A couple of weeks later stitches were removed and we were given the lab results. There were a… Read Full Review

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★★★★★

“Totally Trustable Plan”

Written on: 23/08/2014 by Ryder5 (1 review written)

Any claim we have made with Petplan has been paid up immediately, with no argument first. The only thing we did wrong was to forget to have a former beloved cat insured. This was a hideously costly error costing us thousands of pounds. I am so glad that I insisted our current cat is insured. I knew that whatever the vet needed to do when 'Lettie' was ill, I was safe to tell him to go ahead. I find that Petplan is an honourable company to deal with. Wishing other insurance companies took a leaf… Read Full Review

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★★★★★

“Speedy and considerate settlement”

Written on: 22/08/2014 by ShazronW (1 review written)

Our puppy Frank had an accident and we had to take him to an emergency vet. Happily he has fully recovered but at the time it was very scary and when he needed x-rays I paid without hesitation. In total Frank's accident cost us nearly £350. Money is tight at the moment so it was a big relief when we received reimbursement (less the excess) particularly as I was concerned that as we had had to go to an emergency vet rather than our regular vet things might be held up or not paid. Thank you pet… Read Full Review

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★★★★★

“Quick easy and efficient ”

Written on: 21/08/2014 by lowrisnail (1 review written)

Had an unexpected trip yo the vet with an injured paw on a Sunday which resulted in a nice bill. Within a week of pet plan having the form I looked online and was surprised to see it had been processed already and the payment figure i had expected was agreed. A few days later the money was back in my account. So easy and straightforward, no fuss and no phone calls. Would never consider another company for pet insurance… Read Full Review

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★☆☆☆☆

“Utter waste of money”

Written on: 09/08/2014 by iuMcKay166 (1 review written)

I've been a customer of Petplan for many years. My cat escaped and I enquired about a claim towards help towards advertising costs and offering a reward. This is something that Petplan say is covered by my policy. However, they refuse to pay towards advertising costs and offered a measly £40 towards a reward. Complete waste of money - I'm cancelling my policy right now!… Read Full Review

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★☆☆☆☆

“Complete Waste of Money”

Written on: 08/08/2014 by fxSears167 (1 review written)

Purchased our dog from local cats and dogs home 6th July 2013. On the 25th June 2014 I noticed he managed to crack his k9 tooth don't know how but he did. Took him to the vets was told the tooth needed to come out which I knew even before going to the vets. Told them he was insured through petplan and they seem pretty confident that petplan would pay for the treatment. Found out a couple of weeks ago that they won't pay out because he hasn't had a yearly dental checkup asked if they could… Read Full Review

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★☆☆☆☆

“Waste of time and money! ”

Written on: 30/07/2014

I have a 9 month old shihtzu. Have been paying £27 a month for pet plan insurance. She had to go to emergency vets a couple of months ago because of breathing problems due to paint fumes. Just spoke to pet plan as I have heard nothing at all about the claim I had made.......only to be told she isn't covered because as a breed they suffer with breathing issues. Also just been told that she isn't covered for a hernia she is having removed......again can be a condition that comes back. So? What… Read Full Review

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★★★★★

“Excellant value for money”

Written on: 15/07/2014 by Wrentj202 (1 review written)

I have had my Jack Russell for a year now from a puppy, he has had to have three operations, one for a hernia, one for hip surgery and another for a blockage, as he had swallowed some rubber and it had got stuck in his intestine. I have had excellant service from the start of the claim to the finish, Petplan have paid out for all three surgeries and recovery, I have to point out that they seem to look for ways to reimburse a claim rather than decline as with most other insurance… Read Full Review

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