Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.5 / 5
3197
88.1% of users recommend this
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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“Great insurance provider”

Written on: 19/07/2017 by smartypantspuss (1 review written)

My elderly cat has recently had kidney problems and needed various procedures from my vet, and while it was a worrying time for me because she is a precious little cat I could not have been in better hands thanks to Pet Plan. It is very reassuring to know that she is insured with yourselves and will continue to remain with you. A big thank you!… Read Full Review

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★★★★★

“No stress with Petplan”

Written on: 19/07/2017 by benbank (1 review written)

My golden retriever has just had both his cruciate ligaments operated on. It was a stressful time for both of us which is why I'm so glad I'm insured by Petplan. Their telephone support is great - very knowledgeable and friendly - and payment of all the claims was prompt and straightforward, so one less thing to worry about. My Golden is now fighting fit again and I'm busy planning lots of great walks. Thank you Petplan… Read Full Review

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★★★★★

“Pet tas tic”

Written on: 19/07/2017 by Brianac30 (1 review written)

Pet plan are an excellent pet insurance company easy from start to finish when putting in my claim. Also paid directly into your bank… Read Full Review

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★★★★★

“Top class life cover ”

Written on: 18/07/2017 by CesarCampbell (1 review written)

As a breeder we are more than happy with the service offered by Petplan , and have been for over fifteen plus years. We always , as KC Assured Breeders give our puppies the best option for their new owners by exercising the Free Four Week Insurance from Petplan and actively advise the new owners to continue based on our experience . We currently have four dogs insured with Petplan, with one being declared "terminally " ill with Hepatic Encolapathy. That diagnoses was over 3 years ago but with… Read Full Review

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★★★★★

“Never let me down”

Written on: 18/07/2017 by ILoveGsds (1 review written)

My gsd boy has several lifelong conditions, I took out the for life policy when he was 9 weeks old he is now 9 years old, he has been to specialists, never have pet plan refused a payment, would highly recommend a pet plan for life policy!!! Since they pay the claim straight into the bank now not even got that to think about… Read Full Review

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★☆☆☆☆

“the worst customer service i have ever experienced. ”

Written on: 18/07/2017

Had to wait 3 months for this claim to be settled. I had to make numerous phone calls chasing and complaining. I was continually called by people asking the same questions and not passing the information on. Wrong details on the claim. Vomiting - the cat had never vomited. Date on claim October 2016 should but was April 2017. After continually telling them this nothing was changed. I had to raise an official complaint to get someone to deal with this. I felt everything was done to try and not… Read Full Review

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★★★★★

“Excellent care”

Written on: 17/07/2017

Having had need to claim for Charlie on several occasions for long term treatment and one off surgical procedures, we have been very impressed by the response of petplan to completing the claims very quickly and without any difficulty.I do not have any negative comments to make regarding the service provided… Read Full Review

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★★★★★

“Excellent”

Written on: 17/07/2017 by Sullivan1957 (1 review written)

The service is reliable and prompt. It was recommended by my vet and has proved to be extremely good… Read Full Review

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★★★★★

“Couldn't be happier with the service”

Written on: 17/07/2017 by Danielled1969 (1 review written)

We were very worried when our vet was showing concern about our labrador's condition. He wanted anti inflammatories and a set of x rays which he said we should put a claim in for. We have been reimbursed by Petplan very quickly and with no fuss. Fantastic customer service and we would recommend to others. Thank you Petplan!… Read Full Review

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★★★★★

“excellent”

Written on: 17/07/2017 by CadeGriffin (1 review written)

I have been with pet plan for a many many years now and so has my family. I have recommend several friends and they have been to other insurance people but said they have been the best. If there has been a problem the telephone staff have been excellent and things have been dealt with very qwickly… Read Full Review

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★★★★★

“Claim”

Written on: 16/07/2017 by koHeath223 (1 review written)

After submitting claim form I received payment in five days, the claim was dealt with promptly with no fuss, very easy and straight forward I would highly recommend petplan… Read Full Review

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★★★★★

“Mungos still Here”

Written on: 16/07/2017 by MisaelSears399 (1 review written)

Mungo is still here thanks to your exellent service , as Pet plan is aware his vet bill's increase every year due to is ongoing liver condition. Without pet plan I would have had to give him up as it costs thousands which I couldn't met Many Thanks from us both x Pauline Morgan… Read Full Review

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★★★★★

“A happy petplan customer ”

Written on: 16/07/2017 by Connorf83 (1 review written)

Had a previous dog insured with petplan and when we got our next dog there was no one else I would choose for insurance as we have had nothing but excellent service with no quibbles regarding claims at all. Thankyou… Read Full Review

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★★★★★

“Overall summary report”

Written on: 15/07/2017 by Cruckton (1 review written)

I have been v. happy with PP. It is easy to make a claim, & the documents relating to the ins. are clear. The claim is settled quickly without any fuss. I feel you offer a good service. I haven't really encountered any dislikes… Read Full Review

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★★★☆☆

“Petplan do not know their animal medical conditions”

Written on: 15/07/2017 by Shelleybaby (1 review written)

I submitted a claim for my dog which was an ongoing condition. CDRM. The insurance did not accept this last claim as they had tried to connect this condition to a previous condition which was not relevant. From submitting the claim my dog had to be put to sleep due to the condition deteriorating. This last claim was rejected and when I had phoned several times to query why the staff did not know what my dogs condition entailed, I was dismissed by the staff member saying they needed more… Read Full Review

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★★★★☆

“Sorted No Fuss”

Written on: 15/07/2017 by Coopera246 (1 review written)

Easy form to fill in to claim. Claim sorted quickly without any hassle straight into my bank account… Read Full Review

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★★★★★

“cruciate ligament injury”

Written on: 15/07/2017

firstly I would like to say a big THANK YOU to Pet Plan. Their helpful staff and prompt payment of vet charges has been excellent. It was a worrying time when my dog sustained this injury, from both a financial point and her well being. Pet Plan approved the submission of a treatment plan from my vets and gave approval for payment. This eliminated the worry of paying for her treatment which would have been a struggle… Read Full Review

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★★★★★

“Very happy with Pet Plan insurance”

Written on: 15/07/2017 by Estebanr470 (1 review written)

I wish I didn't have to use my insurance, but it has been a life line. My dog developed epilepsy at just over a year old. I've had her insured since I got her as a puppy and had never had to claim anything until now. Thank goodness I did have her insured because I've been able to get her the help she needs and we are working with a great neurologist to try and reduce her seizures. I'd rather have a healthy dog, but petplan is the next best thing! Thank you for your great service… Read Full Review

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★★★★★

“Doing the best for your pet”

Written on: 15/07/2017

I inherited a cat with Pet plan insurance and when he fell ill it proved to me that this was worth the money, so I insure my pets as routine now, and always with Petplan. They pay promptly and explain their payment structure clearly - and they even work around mistakes in filling in the form instead of just sending it back - although they probably only do this for 'regulars' like me. My current experience with the ongoing care of an aging 'Bagpuss' (saggy, baggy, and a bit loose at the… Read Full Review

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★★★★★

“Keith's fight with barbed wire”

Written on: 14/07/2017 by KarleyMunn1949 (1 review written)

Keith CAT came home on a bank holiday with a 75mm gash under his front nearside leg. Phoned my vet, who directed me to emergency cover, then following morning after starving to our own vet. Glad to say Keith CAT has made a full recovery, and 7s back causing genocide to wildlife. Paperwork simple and paid before the credit card statement was due. Best thing we did was listen to our vet's advice to go with you… Read Full Review

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