Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.1 / 5
79% of users recommend this
  • Customer service

  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“my experience with Petplan insurance”

Written on: 14/02/2015

I have never had any problems with Petplan, they ALWAYS pay out, the staff is ALWAYS very helpful when you ring, for me there is no question which pet insurance I recommend to my family and friends, and if we get an other pet, that one will be insured with them as well. Yes they are not the cheapest, but like I said before, they always pay out with no problems. They really do understand......and I for one, rather pay a bit more and be sure I don't have to worry, then less and worry… Read Full Review

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★☆☆☆☆

“wouldn't pay when we really needed them to”

Written on: 14/02/2015 by Ukelele13 (1 review written)

We have paid for insurance for three years and have never had need to claim, however when we really needed it they said we weren't covered. I'm very much of the opinion that I don't mind paying a bit more for insurance because I expect it to pay out when I really need it which pet plan have not done. Very very poor… Read Full Review

Blackscorpion's Response to Ukelele13's Review

Written on: 21/02/2015

Just wait until your pet gets older THEN watch P£tplan sting you. They slap on an extra 20% on what you have to pay out (after you've paid the first £110) if the dog happens to be older than 8 years old - half the life expectancy of many dogs. A total rip off. It's cheaper for me to insure 2 motorcycles and a car (in total!) than it is to insure our 12 year old black Labrador Retriever.

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★★★★★

“Fantastic ”

Written on: 14/02/2015

I have never had a better service anywhere in any industry as I have with your company right from the first man I spoke to on the phone all the way through.You have all been so helpful and kind if it wasn't for you my dog would have had to been put down because I would not have had the money to pay this or the last bill.THANKYOU… Read Full Review

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★★★★☆

“helpful,friendly staff”

Written on: 14/02/2015

I phoned to ask a question which was answered fully,the operator then asked me if I had put in a claim,I explained that I would be,so she then took all my details for payment,asked for a brief description and then said it seemed straightforward, she then told me I would receive an email when claim was processed and paid.very helpful,only downside was in couldn't track my claim,so I was concerned as to whether it had been received so I phoned again and my claim was confirme. I wish I'd read my… Read Full Review

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★★★★★

“Petplan are great”

Written on: 13/02/2015 by Myrickdo73 (1 review written)

As a new customer I was unfortunate to need to make a claim within a month of having my policy. Petplan have made the whole process hassle free. I would strongly recommend these for any pet. Myself and my two daughters have our pets insured with them. I settled the bill with my vet and received payment within a week. The staff at Petplan are very helpful. I know the insurance is higher on a monthly basis but is best by far for value for money. I feel very comfortable knowing my beloved pet is… Read Full Review

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★☆☆☆☆

“PetPlan ... Long time, no money, large 'phone bill”

Written on: 12/02/2015

The premium for our Cocker Spaniel is now £545 per year. We've insured our 12 year old dog since she was a puppy and made one past claim. The previous claim took months before we received reimbursement. This time it that's been much worse. After a cancer scare PetPlan decided the dog had had three 'masses' removed and that should incur three excess charges. The vet had only taken two 'masses' and had only written two on the form. Three excess charges would mean that PetPlan would not have to… Read Full Review

Blackscorpion's Comment

Written on: 21/02/2015

Sounds like more or less what we've just been through! Mass removed from Labrador, stung by P£tplan making us pay for a whopping huge amount of it by quoting "it's in the contract...." just because the Dog's 12 years old.

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★★★★★

“Quick claim payout”

Written on: 11/02/2015 by Natashah1 (1 review written)

Our dog Bella had lameness in her leg and needed urgent x ray's. Being the first time I had claimed I was apprehensive about the claims process. I phoned for advice and got such a warm friendly service. I didn't catch the lady's name but she seemed genuinely concerned for Bella's well being. I was not expecting this! The claim form was easy to find, print and fill out. Less than two weeks later the full amount (less my excess) is in my bank. Fantastic service making our lives so much easier… Read Full Review

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★★★★★

“I have had excellent service as well as a good policy...”

Written on: 11/02/2015 by Montynmia (1 review written)

I have had excellent service as well as a good policy that covered the problem… Read Full Review

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★★★★☆

“petplan insurance”

Written on: 11/02/2015

all you want from pet insurance is for it to pay out when it's needed, that's the whole point of having it. petplan didn't quibble, start looking for get outs .... just treated us fairly. wholeheartedly would recommend , in our experience anyway , no problems… Read Full Review

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★★★★★

“excellent service”

Written on: 11/02/2015 by Desmond200 (1 review written)

prompt and excellent service, easy to claim. would definitely recommend to friends and family… Read Full Review

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★★★★★

“No quibble settlement”

Written on: 11/02/2015

I was walking my dog on a saturday afternoon with my two children, when two samll terriers came running over and attacked my dog. They had no collars on and no obvious owner in sight. Once I managed to get them off and got my dog and children home, I noticed some blood on my dogs front leg and found a puncture wound. As soon as I could I took him to the vets for treatment, but being a bite wound it required a shave, and clean out, followed by a course of antibiotics and anti-inflammatories. I… Read Full Review

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★★★★★

“Dealing with claim”

Written on: 11/02/2015 by 383Hill (1 review written)

Speedy settlement of claim. I have insured a number of dogs with Pet Plan over a number of years and have received a high level of service throughout. The claim process is uncomplicated. I have recommended the company to a number of friends, which has resulted in them taking out cover… Read Full Review

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★★★★★

“No quibble payments”

Written on: 10/02/2015 by Emilio377 (1 review written)

The claim and payment process is so easy. I called before making the claim and found staff friendly and knowledgeable. I recommend them as a company that helps when you need them… Read Full Review

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★☆☆☆☆

“Poor customer service and claims”

Written on: 09/02/2015 by Power5 (1 review written)

I submitted two claims to Petplan for recent treatment for my dog. Owing to my own mistake, I accidentally ticked the box to pay the vet direct, even though I had settled the vet fees with the vet. So before the form had reached Petplan I phoned to make them aware of this mistake and to not process the claim, and a note added to my account. I was also promised a text message would be sent to me to confirm when they had received the claim form, so I could resubmit a new claim form. I never… Read Full Review

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★★★★★

“First class service ”

Written on: 09/02/2015 by 15Woodard (1 review written)

First time I have had to make a claim, but everything has been very straight forward Thank you very much… Read Full Review

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★★★★★

“Quick and supportive service”

Written on: 08/02/2015 by Hartleywj35 (1 review written)

Our poor dog got ill on X mas eve and rushed to hospital. We recieved our money from Petplan 2 weeks after the claim was in. Great service. Go for Lifecoverage! :) Dogs are dogs… Read Full Review

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★★★★★

“speedy service”

Written on: 06/02/2015 by WOODM1950 (1 review written)

I can only praise the efficient and speedy way in which my claim was handled by you. This is the second claim I have made (this was for tuvak's sister Kes ) and that claim was dealt with in the same efficient manner. I cannot thank you enough… Read Full Review

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★★★★★

“Thanks Petplan”

Written on: 06/02/2015 by Hensleyfe191 (1 review written)

Prompt payment, kept me informed through the stages of the claim. Never know when you may need insurance so thank goodness i had made provision with Pet Plan… Read Full Review

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★★★★★

“Freedom from Worry”

Written on: 05/02/2015 by HoldenWheeler (1 review written)

I am so happy that I have placed the health and well being of my dog Lottie in the hands of our brilliant vet whom has recently undoubtedly saved her life when she contracted a fungal/bacterial infection that migrated to her liver and caused a life threatening condition. The security, and freedom from worry that having such a fully comprehensive for life policy cover from Petplan gave us cannot be understated. At such a time when you feel that you are going to lose a beloved family member, to… Read Full Review

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★★★★★

“Efficient service”

Written on: 05/02/2015

Very simple claim form and speedy settlement, it really could not have been easier. I would certainly recommend Petplan for insuring pets… Read Full Review

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