Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.4 / 5
2427
87.1% of users recommend this
  • Customer service

  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★☆☆

“Very happy with how my claim was dealt with but...”

Written on: 19/09/2016 by TheodoreVega (1 review written)

Very happy with how my claim was dealt with but unhappy that your staff member did not make me aware that Jess would be covered for her epilepsy until May 2017. Whilst you could rightly say I should have read my documents more carefully, it would have been simple for your member of staff to say that the dog would be covered until next May when I called to cancel the policy. In my mind any claim for epilepsy ended when current policy came up for renewal in which case I would be paying all… Read Full Review

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★★★★★

“Best Pet Insurance”

Written on: 19/09/2016 by AdolfoWelsh345 (1 review written)

I have always used Petplan Insurance for all my dogs. They have always been very prompt in paying for treatments and always very kind and sympathetic. I also like the peace of mind that my dog is insured for all his life… Read Full Review

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★★☆☆☆

“Stingy pet insurance”

Written on: 18/09/2016 by Julie.mellows (1 review written)

I think Pet Plan insurance is dry poor value for money paid out in premiums. The excess charges are excessive and another time I would pay into my own savings account rather than take out a policy with Pet Plan… Read Full Review

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★★★★★

“vet bills”

Written on: 18/09/2016 by hemingway123 (1 review written)

thank you for such prompt and trouble free service at a worrying time . I will definitely recommend Pet plan to all my friends and family… Read Full Review

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★★★★★

“claim”

Written on: 18/09/2016 by Grants380 (1 review written)

Thank you for the prompt handling of my claim, and having it sent direct to my bank account so easy and customer services person I spoke to on phone was also very helpful… Read Full Review

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★★★★★

“Excellent care and fast response ”

Written on: 18/09/2016 by Nielsenle295 (1 review written)

Call centre staff very caring and polite. All my questions answered fully so that I understood. My claim was delt with very quickly which takes away most of the financial stress and worry concerning my pet while being unwell. Many thanks… Read Full Review

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★★★★★

“Archie's treatments”

Written on: 18/09/2016 by SkylerLopez299 (1 review written)

I am so pleased we are members of petplan, Archie is receiving the best of care during his illness, to which we are very grateful. As he is an old dog it's been very reassuring to have the peace of mind and he is not suffering unduly… Read Full Review

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★★★★★

“Excellent service”

Written on: 18/09/2016 by BillyBreen (1 review written)

My dog was very poorly over the bank holiday weekend and she needed emergency treatment. I am very impressed that petplan paid my claim quickly and without me having to do anything other than fill in the claim form. Thank you… Read Full Review

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★★★★★

“Removal of 2 teeth”

Written on: 17/09/2016 by gracie9845 (1 review written)

I have not had the Pet Insurance for very long and was not sure whether payment would be made, as I was advised by a friend that her Insurance didn't cover the removal of teeth. It was a nice surprise to receive payment from you… Read Full Review

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★★★★★

“A relieved pet owner.”

Written on: 16/09/2016

Many thanks for paying my claim so promptly, It is very reassuring that you honour your commitment to policyholders when their pets most need veterinary treatment. I would certainly recommend you to fellow dog owners… Read Full Review

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★★★★★

“Good reliable insurance company ”

Written on: 16/09/2016 by Cavalier12 (1 review written)

We have been extremely pleased with the way our lovely Cavalier "Bobby" has been looked after by our Vetinary Surgery and the subsequent very efficient way the claim was handled. We will highly recommend "Petplan Insurance" Thank you. … Read Full Review

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★★☆☆☆

“Claim For Vet Bill for Injured Dog”

Written on: 16/09/2016 by Lynnadams333 (1 review written)

I completed the required claim form and sent it to the veterinary practice for them to complete their part. They sent this electronically to Pet Plan the next day. Several weeks later I had heard nothing so emailed Pet Plan. This was ignored, so 2 weeks after that I telephoned. They had no record of this claim; the customer service rep was very efficient in that he liaised between the vet and me while on the phone. I was told I had used the wrong policy number - as this was the policy number… Read Full Review

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★★★★★

“Insurance claim return”

Written on: 16/09/2016 by Marion1970 (1 review written)

I recently had to take my cat to the vets as she wasn't herself at all. I was really surprised at how helpful the staff were when I said my cat was insured by PetPlan. She received her treatment and I was asked to sign a form to claim from PetPlan, as I had never made a claim before I was a bit unsure, but as it turns out I had nothing to worry about as when i spoke to PetPlan regarding my claim I was informed that my payment was on its way into my account. I have now received my payment so… Read Full Review

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★★★★★

“Excellent Support”

Written on: 16/09/2016 by Emery5 (1 review written)

We have insured our dogs With Petplan for many years and they have always been there to help when needed. The every day bills are easy enough to cope with but when an animal has a major problem it is always such a relief to know that you can give your vet the go ahead to treat them, confident that Petplan will help with the cost. I hear moans about other insurers finding ways not to pay but this has never been the case with Petplan. Thank you from us and the dogs!… Read Full Review

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★★★★★

“Fast, easy payout!”

Written on: 15/09/2016

When our dog fell ill he received excellent care and treatment at our local vets but as we knew then, fantastic care does not come cheap. When were relieved he was insured but I was a little worried about how easy it would be to claim for his treatment. We need not have worried as it was so straight forward. The form was easy to download and complete and we got an email to say the money was being transferred the very next week. Would recommend pet plan to anyone who has a pet, great service -… Read Full Review

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★★★★★

“Excellent Service”

Written on: 15/09/2016 by lyAbbott162 (1 review written)

We were kept informed all the way and it was so easy to claim when our border collie was ill recently. It was so reassuring to be covered and not worry about the cost at a distressing time. The money was in our account very quickly and our border collie has fully recovered. Very efficient - Thank you… Read Full Review

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★☆☆☆☆

“Too long to reimburse monies paid out”

Written on: 14/09/2016 by JazminMcGuire (1 review written)

Too long to reimburse monies paid claim shows on tracker closed 08/09 but only got email today and money will still take another few days to show in account This was not what we were told when we insured through pet plan and i have let other people know what really happens and they are considering changing insurer I have been recommended marks and spencer Pet plan do not practice what they preach!!!! and I feel really let down… Read Full Review

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★★★★☆

“Probably the best on the market.”

Written on: 14/09/2016 by ZERF (1 review written)

Well, my excess has gone up £15 but my dog was quite poorly earlier in the year and the vet bills were high. Sometimes it is a but worrying when the claim isn't traceable and occasionally the vet has had to send in a duplicate claim as well as an e-mail when the form has unaccountably gone missing. That could have been down to the Royal Mail of course, not necessarily Petplan. Overall I am happy with Petplan and have recommended them on Streetlife when nembers have asked for pet insurance… Read Full Review

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★★★★★

“Fab!”

Written on: 14/09/2016 by 392Monaghan (1 review written)

Thanks pet plan for dealing with my claim so expertly and quickly. Have been a customer for 15 years now and have never been disappointed with the service I have received… Read Full Review

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★★★★★

“Very prompt payment and clear guidance in the email”

Written on: 13/09/2016 by Beebe319 (1 review written)

Very pleased with how Petplan dealt with finance for my cat's consultation at Vet Hospital in Hitchin Helpful on phone and repayment of considerable sum very prompt Prefer Petplan to previous insurers ( Direct Line & Tesco) and recommend them.Good value for money… Read Full Review

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