Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.4 / 5
2346
87% of users recommend this
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  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★★

“Clear and prompt service”

Written on: 17/08/2016 by Giancarlo432 (1 review written)

I cannot rate Petplan highly enough. The terms and conditions are made very clear, and the insurance claim was paid very promptly, without any quibbles. Claiming was straightforward, with the vet completing most of the details about the treatment given… Read Full Review

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★★★★★

“Amazing service”

Written on: 17/08/2016 by ArmaniFallon (1 review written)

My dog had her operation on Friday 5th August and I received notification of payment on Sunday 14th August. Fantastically quick, no quibble response. … Read Full Review

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★★☆☆☆

“can't view documents online. takes ten days to be...”

Written on: 17/08/2016 by JocelynnPatton (1 review written)

can't view documents online. takes ten days to be posted documents. call centre staff not particularly helpful, one in particular was really annoying 'I'll make a note on the system for yourself', 'I'll try to get that sorted for yourself' argh emailed me to tell me that my payment would be sent by cheque, but then automatically generated email stays bank account. which is it? numerous phone calls back and forth with petplan and vets at an already very stressful time… Read Full Review

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★★★★★

“Petplan never let you down”

Written on: 16/08/2016 by Topcat0632 (1 review written)

Our dog had a grass seed lodge itself between two nails on his front paw. This quickly turned into an abcess overnight and he was unable to put any pressure on that foot. We took him to the vet who booked him him in sorted the problem. This was on Friday 11th August. By Tuesday 14th August, Petplan had paid the claim into our account. What fantastic service… Read Full Review

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★★★★★

“Great Pet insurance”

Written on: 16/08/2016 by MartinChristie485 (1 review written)

Only just took out insurance on my new cat and he was ill within 2 weeks.Quick and easy form to fill out.Took it along to my vets for them to fill out there section.The vet emailed it to Pet plan, payment was paid in with in a couple of weeks from the claim .Quick easy simple.Shame not all insurance companies are this good.Keep up the good work Pet plan… Read Full Review

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★★★★☆

“efficient”

Written on: 16/08/2016 by Reynav154 (1 review written)

Have always dealt with a problem with my dog quickly, vets fill in the forms I do nothing.In a time of stress not having to deal with forms myself is great… Read Full Review

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★★★★★

“Fantastic”

Written on: 15/08/2016 by jimbob46 (1 review written)

Great service and claim settled promptly. Highly recommended. Claim form easy to download & complete… Read Full Review

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★★★★★

“insurance claim.”

Written on: 15/08/2016

We have been most impressed with the speed the claims we have put in are handled, and the caring letter that accompanies the claims. Could not have chosen a better insurance co for the claims. only disappointment was the medical vet wormer we had to buy was not included in claim. This was not the standard wormer all owners give to their pets. Kind regards… Read Full Review

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★★★★★

“NO WORRIES WITH PET PLAN ”

Written on: 15/08/2016 by xnAnderson222 (1 review written)

My dog bonnie is everything to me and right from the moment I got her I looked for the best plan should anything go wrong with her,I chose Pet Plan because I thought it was the best and thats what my little girl deserves,they have never let me down and pet plan has paid my money back quickly and efficiently… Read Full Review

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★★★★★

“What Can I Say”

Written on: 14/08/2016 by Haileem473 (1 review written)

Spoke to a young person who had just the right approach. She was sympathetic and answered all my questions. She is a credit to you… Read Full Review

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★★★★★

“Peace of mind ”

Written on: 14/08/2016

It is very good to know that you are there too help when my pet isn't well. He has had to have a small operation recently but with having him iinsurerd made it easier to have it done quickly… Read Full Review

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★★★★★

“Fantastic service”

Written on: 13/08/2016 by DoreenBBellows (1 review written)

I'm always somewhat dubious of insurance companies but have been wonderfully surprised with pet plan. They paid out really quickly for a specialist operation without any quibbles. I've only had to talk once over the phone and that was when asking for a claim form. Thank you pet plan for making a really worring time so much easier to deal with… Read Full Review

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★★★★★

“Very efficient”

Written on: 13/08/2016 by Henrycat1 (1 review written)

Pet plan has been very efficient in paying for my cat's treatment. A very straightforward process. I would urge all Petowners to use PetPlan… Read Full Review

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★☆☆☆☆

“Mistakes constantly made and promises broken”

Written on: 12/08/2016

After receiving claims by cheque for nearly 3 years, pet plan changed method of payment and sent money to someone else's bank account. Just made the 3rd call and been told the same promises which I know by now they won't keep. Yet again as they have sent the money electronically into a different account they are unable to send me my money. Totally unacceptable. When I asked to speak to a manager, they refused outright telling me they were too busy… Read Full Review

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★★★★★

“Excellent Service”

Written on: 12/08/2016 by 3864jk (1 review written)

We have used PetPlan for many years for all our dogs and have had nothing but the best of service. During one of pet's recent and continuing illness the service has been excellent and we have not had to think bout the five months and continuing vets bills for a serious virus illness. payment has been made on time and the only mistake was our loss of a cheque, which had to be cancelled and then re-instated by PetPlan. Up to now we have always received payment by cheque but the new electronic… Read Full Review

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★★★★★

“Worth Every Penny no quibbling Or hassle pays out...”

Written on: 12/08/2016 by Rileyhi80 (1 review written)

My dog has had two operations over the past 5 years both unrelated. Pet Plan has paid out all the costs promptly with no quibbling or hassle. I would fully recommend their services to family or friends in fact I have already done so on many occasions… Read Full Review

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★★★★☆

“Very reassuring”

Written on: 12/08/2016 by Yasmin254 (1 review written)

I've had my old rescue dog for a year. Pet plan were very clear about the policy I could get and due to the age and condition of my dog they made a fair assessment letting me know which ailments were exempt from this insurance. Within 9 months of being insured my dog needed surgery twice and Pet plan paid out without any quibble and very swiftly. I have just received my renewal notice and was very pleased to see that Pet plan did not penalise me for making a claim (so different than car… Read Full Review

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★★☆☆☆

“Insensitive Emails”

Written on: 12/08/2016 by Howexe334 (1 review written)

Whilst I appreciate claims paid emails are computer generated, you were made aware my pet had passed away before the claim was paid. To receive emails saying you are sad to hear my pet has been unwell when in fact she had died is insensitive and is not appreciated. Could do a lot better in these circumstances. … Read Full Review

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★★★★★

“BEST SERVICE EVER”

Written on: 11/08/2016 by karendole (1 review written)

I AM SO HAPPY WITH THIS INSURANCE. I HAVE AN ACCIDENT AND ILLNESS PRONE CAT AND THE PEACE OF MIND THAT WHEN SHE IS UNWELL I CAN GET HER THE BEST CARE AS I KNOW THE COST IS TAKEN CARE OF. THANKS FOR ALL YOU DO… Read Full Review

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★★★★★

“claim review”

Written on: 11/08/2016 by lhel2602 (1 review written)

Extremely happy with the way our claims are dealt with… Read Full Review

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