Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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☆☆☆☆☆

“My claim has been going on for 2 months and delayed...”

Written on: 04/04/2008

My claim has been going on for 2 months and delayed all because they keep on advising they do not have my dog history! They requested it once and never chased it, now they have been chasing it they still haven't found it on their fax machine even though the vets claimed they have sent it at least twice! I have been fed wrong information by their customer service consultants, they do not look into the detail and even when you ask about information they have no investigative skills! It is an… Read Full Review

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★★★★☆

“I have been a petplan customer for 13 years (since my...”

Written on: 29/03/2008

I have been a petplan customer for 13 years (since my best friend was a pup) and for many years they have been excellent. My Labrador recently died but over those years she enjoyed some of the best medical care an animal could get. At 10 years she developed cataracts in both eyes & pet plan covered the costs of having these removed ( 2500+ pounds), the operations were a reasonable success but she soon needed regular expensive medication to keep the eyes "comfortable", to cut a long story short… Read Full Review

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★☆☆☆☆

“Don't be fooled by the fact Petplan Pet Insurance call...”

Written on: 13/02/2008 by praxeas (1 review written)

Don't be fooled by the fact Petplan Pet Insurance call themselves 'the pet people', yes they specialise in pets, but they charge too much as well. Shop around and you can get a better policy elsewhere… Read Full Review

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☆☆☆☆☆

“I have 2 dogs. last year Petplan did a pre-policy for...”

Written on: 05/01/2008 by rw83623 (1 review written)

I have 2 dogs. last year Petplan did a pre-policy for one who has Lipoma. For exclusion by virtue of Pre-exisiting Condition, they listed ?Tumours, cancers, lipomas and associated conditions?. I was concerned because lipoma is only a small subset of Tumours. So, they attached a letter stating they'll review claims submitted on a case by case basis to determine if they're related to the existing Lipoma. This was fair.
This year, for my other dog, in her history she had arthritic changes on her… Read Full Review

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★★★★★

“Great Cust service..Great coverage”

Written on: 28/12/2007 by mkchance (1 review written)

Great Cust service..Great coverage… Read Full Review

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☆☆☆☆☆

“I chose Petplan insurance even though they are...”

Written on: 26/11/2007 by starskyhutch123 (1 review written)

I chose Petplan insurance even though they are expensive because of the reputation of the company for dealing with claims but I regret doing so as they have not been at all helpful in doing the right thing by my kitten. Its also annoying that they have call centres overseas. I would not recommend them to any other pet owners as the excess on the policy means they do not pay out small sums and in my experience they do not pay out large sums either… Read Full Review

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★★★☆☆

“We insured our Golden Retriever with Pet Plan the day...”

Written on: 25/09/2007 by patnelle (2 reviews written)

We insured our Golden Retriever with Pet Plan the day before we collected him from his mother. After 91/2 years of excellent health our vet identified that his lungs were riddled with aggressive tumours. Within a week Kimba was unable to move and struggling to breathe and we accepted the advice of the vet and agreed to end his suffering. Having invested in Pet Plan for all of Kimba's life we were angered posthumously to find that they did not cover euthanasia. While nothing compares to the… Read Full Review

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★★★★★

“I have two cats and a Rottweiler dog insured with...”

Written on: 30/07/2007 by Letaylom (1 review written)

I have two cats and a Rottweiler dog insured with Petplan, and over the last 4 years I have claimed almost £15,000 in veterinary fees for the three of them. I have been lucky that my vet has always allowed me to do direct payment to them, but they have done this because they recommend petplan themselves and know how quickly and hassle free they will get paid!
I have always had my animals insured with petplan because although it is more expensive then some insurance companies its because the… Read Full Review

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★★★☆☆

“Having been with PetPlan for years, and only once...”

Written on: 17/02/2007 by Happysunshine (1 review written)

Having been with PetPlan for years, and only once claiming (5 years ago) for my 91/2 year old Springer Spaniel. I am shocked that they are now looking for a monthly pet insurance premium of £27.29. This has gone up from £23 last year, and that is for their economy policy. My excess has gone up from £85 to £105.

I have shopped around, and I can get better cover from either M&S or Sainsbury's for £16 a month, and only a £50 excess. Bye bye PetPlan… Read Full Review

Petpal's Response to Happysunshine's Review

Written on: 31/03/2007

The reason your premium has gone up is because your dog is older now, and he is far more likely to become ill. He is also much more likely to develop a chronic condition like arthritis, which he could have for the remaining few years of his life. Other policies will only pay out on a condition for 12 months, whereas PetPlan will continue to pay out for the life of the pet.
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<br/>Vets bills are expensive, and they increase year by year as more advanced treatments become available. You pay for what you get. Of course if you haven't had to claim, you won't have seen the benefits, but this is what insurance is all about.

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Happysunshine's Response to Happysunshine's Review

Written on: 17/04/2007

I can see no justification for increasing the policy to the excess that mine was. I have since found another company who not only equal PetPlan but better the level of cover. And contrary to what you say; it is not per condition per year and it is for the life of the dog... and it is much cheaper per month.

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★★☆☆☆

“I had 2 dogs insured with them; one I haven't had to...”

Written on: 29/11/2006 by debdog (1 review written)

I had 2 dogs insured with them; one I haven't had to claim for at all; she is 9, and I've insured her for the 7 years I have had her. The other one had 2 conditions [she has now, sadly, been put to sleep], the cost of which was barely covered due to increases in excess. I was paying about £200 per year per dog in premiums to Petplan pet insurance, plus another £180 in excess for these 2 conditions.

Insurance is great for peace of mind for huge bills. If I were wealthier I would take a risk… Read Full Review

Petpal's Response to debdog's Review

Written on: 31/03/2007

Great that your dogs have been so healthy and you haven't had to claim. But have you thought about this - if one of your dogs gets hit by a car or slips a disc, you could be faced with a #3-4000 vets bill. Or what if your dog causes an accident and you are sued? You could be liable for #1 million or more. You will never save that amount up by self insuring.
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<br/>How about if your dog develops a long term illness such as diabetes or arthritis (which is becoming much more likely to happen if your dog gets older). Other insurance companies will stop paying for it after 12 months, whereas PetPlan will continue to pay out for the life of the pet.
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<br/>Of course if you have not had to claim it will seem like your premiums are a lot. Maybe because your dogs have been so healthy you do not realise the true cost of vets fees. When your dogs are older they are more likely to get ill, you are far more likely to claim and the risk to the insurance company is greater so the premiums and excess go up. Vets fees generally are also rising year after year as new treatments become available. The only way insurance companies can respond to that is by raising premiums and excess, so that they can afford to pay claims when needed.
<br/>You get for what you pay for.

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★★★★★

“I have been with Petplan for 2 years now. I have a...”

Written on: 19/09/2006 by cilrag (1 review written)

I have been with Petplan for 2 years now. I have a German Shepherd and Petplan always deals with my claims quickly. Their customer service call centre is based in the UK and their staff are always friendly and helpfull. They do not limit you claim to 12 months on their cover for life plan and they do not stop paying once your maximum benefit has been reached. At renewal, they refresh the benefits on you policy. I have had other Pet insurance and they are not as good as Petplan… Read Full Review

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☆☆☆☆☆

“After insuring my dog with Pet Plan for 16 years! I...”

Written on: 04/08/2006 by dmbarr (1 review written)

After insuring my dog with Pet Plan for 16 years! I was saddened to discover on receipt of my closing claim for insurance that the euthanasia was not covered by my policy. Surely euthanasia is a veterinary procedure and the ultimate final humane way to end an ill dog's life. It is the policy that angers me and their reasons (which they are sending in writing) "That someone may insure the dogs life then euthanize them and claim on their policy" - surely this is not everyone!… Read Full Review

Petpal's Response to 253998_dmbarr's Review

Written on: 31/03/2007

Euthanasia is a relatively low cost. If your dog had had a chronic condition costing thousands of pounds, the cost of euthanasia would have paled into insignificance, as PetPlan would have paid for the illness year after year. It's swings and roundabouts; PetPlan do provide a very good service I have found, but cannot cover everything, otherwise premiums would have to go up even more.

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Hyden's Response to 253998_dmbarr's Review

Written on: 03/08/2010

I found this review very helpful because I too thought the very same thing. Not only do you have to deal with the loss of your treasured pet, you get a letter to confirm their death.I was very upset and angry that this was not covered within my insurance policy. It was also 'listed' as euthanasia which brought it all back weeks after the event!

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Amanda Jayne Clegg's Response to 253998_dmbarr's Review

Written on: 08/03/2008

Yes Petpal, exactly! it is a relatively low cost so why increase the stress and trauma of bereavement by not paying it. <br/><br/>I think this particular point is justification enough for not going with this company. I see it as a litmus test for the overall attitude of the insurer.

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Hollyberry's Response to 253998_dmbarr's Review

Written on: 19/08/2007

I found this review helpful because...it will make me consider the small print

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★★☆☆☆

“After insuring my pedigree Labrador with PetPlan Pet...”

Written on: 24/07/2006 by jocurley (1 review written)

After insuring my pedigree Labrador with PetPlan Pet insurance for the last 12 months, my renewal quote has come through. I'm disgusted that after no claims whatsoever the policy has increased from £15.70 to £18.95 a month!!! I've just done a check with Tesco Pet Insurance, and they will do the same cover for £11 a month… Read Full Review

257745_Factsstraight66666's Response to 252518_jocurley's Review

Written on: 31/08/2006

Tesco pet insurance is for 1 month intervals - Petplan&#039;s cover is for life.
<br/>NOT THE SAME THING

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Petpal's Response to 252518_jocurley's Review

Written on: 31/03/2007

Tesco offers 12 months cover, ie they will only pay out for each condition for a year, whereas PetPlan covers for life.
<br/>
<br/>Premiums increase for everyone because vet fees are increasing rapidly. It is nothing to do with whether you make a claim or not, it just reflects the larger amounts the insurance company have to pay out in claims.

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Cilrag's Response to 252518_jocurley's Review

Written on: 19/09/2006

I have Petplan insurance and they are the best. They offer cover for life unlike Sainsburys that gives you a certain amount per condition or Tesco that covers you for 12 months only per condition. Read the small print

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260082_Jaysallstars's Response to 252518_jocurley's Review

Written on: 18/09/2006

If you look into your TESCO cover, you'll realise that TESCO DO NOT cover an illness or injury for life like Petplan. I would suggest you read into exactly what you are getting from TESCO, as you clearly are confused. Petplan is the best pet insurance you can get, and I've been with them for over 8 years.

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★☆☆☆☆

“I cannot understand why, if we've not made a claim...”

Written on: 29/06/2006 by IHEMMENS (1 review written)

I cannot understand why, if we've not made a claim with Petplan Pet Insurance the excess and yearly premiums increase! Petplan do make expeditious settlement of claims however, and that gives peace of mind. But, we've not made a claim for over three years and the premiums keep going up… Read Full Review

Petpal's Response to IHEMMENS's Review

Written on: 31/03/2007

Insurance premiums are going up for everyone. It is nothing to do with whether or not you have made a claim. It is because vets fees are increasing at 4 times the rate of inflation. This is because veterinary treatment is constantly improving and more advanced treatments are becoming available. All pet insurance companies have had to increase their premiums to reflect this. If they don't it will get to the point where they can't pay claims any more.

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★☆☆☆☆

“Pet insurance is a great idea. I strongly recommend it...”

Written on: 01/05/2006 by chrisstop (1 review written)

Pet insurance is a great idea. I strongly recommend it for all responsible pet owners. I wouldn't however recommend PetPlan due to the fact that they change your policy and reduce the amount of cover if you make a large claim. I have now chosen to purchase a policy with Vet Insurance. You can go to their website at www.vetinsurance.com and compare them with other pet insurance companies. They definitely seem to be the most straightforward and honest pet insurance company out there… Read Full Review

Cilrag's Response to chrisstop's Review

Written on: 19/09/2006

I certainly think you need to read the small print. I am passionate about Petplan as they helped save my dogs life. They do not change your policy once you have made a claim. The do add a % excess when your pet reaches 10 years old but they certainly do not reduce or change your cover unless you ask them to

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Chrisstop's Response to chrisstop's Review

Written on: 28/11/2006

There may be some confusion because there are actually 2 companies called Petplan. One is in Canada (the one which I was referring to for this review), but there is also one in the UK (which I am not as familiar with).

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★★★★★

“You pay for what you get. Yes, Petplan Pet Insurance...”

Written on: 03/12/2004 by Gizmo1964 (1 review written)

You pay for what you get. Yes, Petplan Pet Insurance is a bit more expensive than others but you have peace of mind knowing that chronic illnesses will be covered year on year. The excess rises each year because as animals age the risk of needing treatment increases.
My 10 year old cat suddenly went into heart failure earlier this year. Swift payments and no argument what so ever over our claims. He needed about £600 of investigations. Now we know that his 3 monthly check ups and considerable… Read Full Review

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★★★★★

“I paid into Petplan Pet Insurance for a few years with...”

Written on: 13/07/2004 by snootycat (1 review written)

I paid into Petplan Pet Insurance for a few years with no claim, however my beloved cat fell ill, and there was a mistake over the diagnosis. He ended up , after several weeks of treatment, at the Royal Veternary College where unfortunately he had to be put down. I was decimated by his death as he meant the world to me, however the Royal Veternary College, my local vet and Petplan were very sympathetic. The Royal Veternary College took ages to send me a bill, and in the end I had to insist it… Read Full Review

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★☆☆☆☆

“Petplan - Insurance monthly payments - Each year you...”

Written on: 18/06/2004 by MissyL (1 review written)

Petplan - Insurance monthly payments - Each year you receive a letter and insurance renewal document.
For every year of the insurance we have seen an increase in monthly payments but no explanation is given regarding the increase. When Customer Care was called we were just resent the renewal information, we called back and the renewal information was sent again.
An explanation to the increases was not given by Customer Services or in the re-sent renewal documents.
In 3 years, monthly payments… Read Full Review

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