Reviews for E and L Pet Insurance Reviews

Violet Taylor's review has yet to be rated - Be the first!
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I have paid intop a policy with E & L for over nine years for my German Shepherd, in all those years we never had a claim he was a very healthy dog. But in December 2007 he suddenly developed a cough which turned out to be chronic enlarged heart and had to be put to sleep. This was stressful enough ...

tammy jones's review has yet to be rated - Be the first!
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My dog snapped her cruciate ligament in her back leg in September 2007.

The vet refused to operate without being paid upfront as E&L are renowned for not paying. I had to lay out £3,100 straight away (and more since then for xrays and check ups etc) I am on £12,000 a year and quite s ...

jokizzy's review has yet to be rated - Be the first!
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My first experience of claiming on pet insurance. Dog accident in Dec07. Chased payment until April/May paid eventually after intervention from BBC Three Counties Radio. You get what you pay for -Cheap premiums ,inferior service. Am now paying more for a superior service.

Guest's review has yet to be rated - Be the first!
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Extremely bad company to deal with, put claim through in Feb, paid vets bills totalling £380, they have offered me a settlement figure of £120, shocking and still waiting to be paid. Very bad customer service, staff are unprofessional and are very good at fobbing you off. I cancelled m ...

angelicao's review has yet to be rated - Be the first!
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I have been trying to not only get my settlement cheque for veterinary expenses for three months now, but trying to cancel two policies with E&L Insurance. I made the mistake of letting them take the whole amount out of my bank account once a year. The bank is unable to stop them doing this becaus ...

Guest's review has yet to be rated - Be the first!
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Reading the other reviews on here, I think we got away quite lightly. We claimed for £400+ in September '07 and got paid two months later. Not too bad you may think, but it took several e-mails and 'phone calls to get any response. In general, the staff didn't seem to know what they were d ...

faerndorn44's review has yet to be rated - Be the first!
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I have just cancelled my policy with E and L Pet Insurance after only being with them for a few months, from the onset I found it was poor administration.

I had initially arranged monthly instalments but E and L decided to take the whole yearly amount out from my account all £178.00 of it, ...

covenant2's review has yet to be rated - Be the first!
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My pet had an illness which initially seemed just a limp as he was a puppy I assumed that it was nothing serious and covered the vets bill. However the limp remained and it resulted in a very expensive course of treatment. E&L were duly informed and my vet testified that the costs were within the in ...

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I took out insurance 8 months ago and had to claim as my dog has kidney problems. Being naive and new to pet insurance I thought that the vet would claim back the fees. WRONG. I had to stump up £1100 and after I couldn't pay any more my vet kindly said I could leave it and he will claim direc ...

McAllister's review has yet to be rated - Be the first!
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I had been with E&L for approx 5 years and never claimed before.

Last July, my dog got infection in his foot. Numerous antibiotics were required and I eventually submitted a claim in August / September. I was still waiting on payment in January!! After numerous phone calls and complaints I even ...