Tesco Clubcard Reviews

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★★☆☆☆
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  • Quality of Incentives

  • Value For Money

Summary

The Tesco Clubcard is perhaps the best-known supermarket loyalty card. With clubcard points available on anything from Tesco Car Insurance to Tesco petrol purchases, this loyalty card is extremely popular.

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★☆☆☆☆

“Hotel Breaks don't bother”

Written on: 03/07/2012 by Caroline0263 (1 review written)

Ordered tokens to part pay for Hilton Hotel. Checked on website of flexible bed and breakfast rate for 2 nights - total was £196, the best rate was for £142 for 2 nights. I ordered my Tesco tokens and then went on to book the hotel, I was told that because I was using Tesco vouchers it would actually cost £339 for the two nights, I only had £120 worth of tokens and I would then have to pay £229 by debit/credit card. Tesco customers are paying almost double the rate and penalised for… Read Full Review

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Rogie's Response to Caroline0263's Review

Written on: 19/12/2012

Absolutely totally agree - on the front of it seems like a great deal as everyone now buys their hotel rooms on the web and we researched our rates on the web before exchanging vouchers. We were told that this rate on the web was an offer and our vouchers could not in conjunction with another offer. W T F, that is your prices, who books their rooms any other way??

Now you also dont need a maths degree to work out that with the above figures you end up spending more money topping up the vouchers than if you book direct online or through laterooms.com. We have now lost £80 in tesco clubcard vouchers which would have bought a fortnights shopping!!

Also without meaning to sound arrogant, this isnt going to wreck my financial situation but for someone who plans this as a weekend away I want them to see this review and spend their well earned money on something else rather than waste their clubcard vouchers which could but a family their weeks shopping.

I havent checked to see if Tesco would refund these vouchers back to normal ones I can spend in store but I would imagine that they probably wouldnt!!!

Find another deal that you research throughly or just use them to buy your shopping.

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★☆☆☆☆

“exchange promotion what a con! ”

Written on: 30/06/2012 by brendamae (1 review written)

exchanged my vouchers in double up promotion and ordered a buggy from tesco direct. After a few days I was informed that the buggy was discontinued even though it was still available on the website! Told I would get a refund but this has still not materialised 2 weeks after the promotion ended. therefore not able to order an alternative one within the promotion time what a con Customer service gave inaccurate information as well. Still waiting for balance to be refunded to credit card 3 weeks… Read Full Review

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★★★★★

“ink cartridge recycling”

Written on: 08/06/2012

dont bin that ink cartridge yet log on to tesco check out the recycling ink cartridge program and see if your old ink cartridge is worth 100 tesco club points if it is pop into tesco on your next visit and pick up the free envlope and then fill in the slip pop in your cartridge sit back and wait check in a weeks times by logging into your tesco club card account and you will 100 points in your account. Remember to check to see if your ink cartridge is on the list tho and you can only recycling… Read Full Review

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★☆☆☆☆

“Tesco wont help”

Written on: 20/05/2012

In a nutshell, exchanged vouchers to use on phone deal. Made a mistake and they are to spend instore rather than online. No tesco anywhere near me so rang customer services to see if they could be transferred back to spend online. Apparently this is impossible to do so £20 worth of vouchers wasted. Got a rude customer services rep spouting the usual terms and conditions apply spiel. I had been spending over £100 a week online in Tescos and thought a goodwill guesture wouldnt be that… Read Full Review

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★★☆☆☆

“exchange vouchers deal”

Written on: 20/05/2012

I do not recommend exchanging your vouchers online definately visit the store I had £30 of vouchers which should have gave me £60 to spend and I was sent £40 the website is very confusing to use and the staff at the call centre even less helpful and very rude making out I was not doing the process probably and its my fault I lost the £20 think i,ll start shopping at asda… Read Full Review

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★★☆☆☆

“Tesco Clubcard not worth it anymore! ”

Written on: 10/05/2012

I have held a Tesco Clubcard for some years now and I have started to shop at other supermarkets as I do not think that shopping at Tesco for Clubcard points is worth it anymore… Read Full Review

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★☆☆☆☆

“Do not use Tesco vouchers for cruise ”

Written on: 05/04/2012

We booked 1 week cruise with Cunard in Oct 2011. As we exchanged the Tesco vouchers for part payment, we were told that the special offers such as free parking did not apply to us. In spite of no free parking, we went ahead to book the holiday. Checked Cunard website recently and found out that the price has dropped dramatically. Cunard insisted that they could not do anything because of the vouchers. Under this situation, we cannot cancel the trip because we will lose all our vouchers… Read Full Review

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★★★☆☆

“Exchanging Tesco vouchers for hotel tokens, frustrating ”

Written on: 20/02/2012

Whilst I like the idea that I can save up vouchers for a weekend break, I find the whole experience frustrating. You have to ask for the tokens before you know if you can get any accommodation. If that is then not possible, then wait 3 months for them to be credited back to your account. This prevents you for trying a different hotel group, whilst everything is possible to do on line I feel this is not an acceptable wait. When the Best Western Hotel tokens arrived, with a direction that no… Read Full Review

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★☆☆☆☆

“Do not use your reward vouchers for Bespoke Hotels Group ”

Written on: 06/02/2012

As my friend and I we are attending a wedding on 5th and 6th April in Chersty with our husbands we realised that we can use our Tesco reward points to book a hotel near the wedding. We called the Bridge Hotel in Chertsey to get a quotation and they told us bookings cannot be made for April until the end of January 2012. We then called in January to get a quotation so we would know how many vouchers to redeem at Tesco. They gave me a quotation of £168.00 for 2 a night stay in a double/twin… Read Full Review

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★★★☆☆

“Poor service”

Written on: 24/01/2012

I have previously used them for in store promotions, get £10 off for £5 clubcard voucer. Cons - deal runs every now and the, can only use in multiples of £5. Instead decided to use for Personalised Football Gift this time. Wasted a lot of time trying to order online, codes not accepted. Rang Tesco, had to speak to 3 different advisers, they put me onto provider, who took the details to process over the phone, then rang back to say I could only order online! Clearly couldn't do this as codes… Read Full Review

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★★★★★

“Tesco Refer A friend Bonus Club Card Points”

Written on: 11/01/2012

Just found out via something I saw on ebay about a refer a friend scheeme offered by Tesco's for car Insurance. 1000 Bonus points, you even get extra for travel, pet insurance etc etc.. Well I thought others should know of these great offers. I am always open to free points lol… Read Full Review

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★★☆☆☆

“I was very pleased to discover I could use my Tesco...”

Written on: 20/05/2011

I was very pleased to discover I could use my Tesco Vouchers on the Denby website. They only give twice the value, but still good enough for me. I love Denby goods. All I wanted was 2 sets of cutlery. After entering my voucher code, I was alerted I couldn't use the voucher, because the set was a SALE item. ALL the cutlery sets on the Denby website are SALE items, bar two. So if I want to use my voucher now, I have to buy a full price item. I feel like I have been duped. I might as well have… Read Full Review

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★☆☆☆☆

“After trying to order an item from the tesco direct...”

Written on: 16/05/2011

After trying to order an item from the tesco direct wesite I was met with a series of 'unexpected errors' which would not allow me to apply my well earned tesco clubcard online vouchers. So I phoned tesco direct to order it over the phone to apply my voucher codes. In the meantime my clubcard account became inaccessible with another 'unexpected error' and I could no longer log into my clubcard account. At this point I phoned tesco clubcard helpline to find out what was going on! Was told that… Read Full Review

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Guest's Comment

Written on: 15/06/2011

I Think this is just a hitch on the Computers side, if nothing can be done for 2 weeks I believe thats probably the best tesco could do for you, i think this was just a series of unfortunate events and not a fault on the actual reward system.

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Cookie1986's Comment

Written on: 16/08/2011

I had a very similar problem. I asked three months ago for my vouchers and they said that I would get them all in August statement. August came, still no vouchers contacted clubcard and the first few people I spoke to were nice but didnt seem to be able to rectify my problem. After having to phone them 5 times I spoke to a man who was very rude and said it was a technical fault and that I will now have to wait until November to get my vouchers because the system wont let me have them until then despite being promised them in August. I decided to save my vouchers for something that I needed this month which I cant get now and on top of that because I dared to complain the man from clubcard told me that clubcard is discretionary and can be terminated at any point without reason if they see necessary (he was threatening me because I complained about it). They do not like you to spend a bulk load of vouchers in one go and they make it as difficult for you to do that as possible. Its a rubbish scheme and like you I shall be sticking with my nectar card too.

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★☆☆☆☆

“I was turned down by so many hotels when I said I...”

Written on: 04/03/2011

I was turned down by so many hotels when I said I wanted to use Tesco Vouchers it was embarrassing to say the least. Ended up being accepted at the Castle Hotel Cardiff.... a Bespoke Hotel. I had to walk up 51 stairs to get to the reception, there was a night club with bouncers either side of the main entrance and when I did stagger into the reception it was to be told that sleeping on the 3rd floor would be difficult on a Saturday night. As my husband had told them I couldn't use a lift and… Read Full Review

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★☆☆☆☆

“Tesco Clubcard Hotel Vouchers (Hilton). ”

Written on: 22/01/2011

Tesco Clubcard Hotel Vouchers (Hilton).

This review is more of a warning to others - I see there is another similar one below!

I recently used my clubcard vouchers for a hotel stay for the first time. I has been a terrible experience and I would not recommend it to anyone, or do this ever again.

Spent hours trawling the internet to find a suitable hotel and price, then ordered my vouchers, spent more hours trawling the internet, called the special number 3 times (interspersed with… Read Full Review

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★☆☆☆☆

“I have previously only used my vouchers for groceries...”

Written on: 26/11/2010 by Tafkar66 (25 reviews written)

I have previously only used my vouchers for groceries in store. This year I was persuaded by a friend to change them up for 4 times their value in deals.

So I changed them up for days out vouchers.

What is NOT clear from the website is that whilst they list hundreds of places you can use these vouchers - some of them are "pay in full" which means you have to have special vouchers with the theme parks name on them.

Anyway I didn't understand this and showed up to Thorpe Park on 23rd October… Read Full Review

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★☆☆☆☆

“Terrible exprience with the hotel deals.So many...”

Written on: 05/08/2010 by joythomas (1 review written)

Terrible exprience with the hotel deals.So many conditions to actually booking a hotel in the first place and hours of research (literally) needed to find a hotel in the right area with the dates you want.Also-website does not make clear that only SPECIAL RATE rooms apply - we were caught out with this and ended up cancelling our weekend away.What a waste of hours of tedious trawling through hotel web-sites!Wish had not shopped exclusively at Tescos to collect points… Read Full Review

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★★☆☆☆

“the idea of the clubcard itself might be good, you do...”

Written on: 27/07/2010

the idea of the clubcard itself might be good, you do get few pounds voucher back from time to time, but the staff working at the club card section are not as good... i've registered this card for a year but so far no one has sent me the real card, talked to the customer service at the tesco store and the woman told me that i've to call them on this issue and at the same time pointed out the clubcard staff aren't that good haha... i wanted to change my address so my wife called them as i work… Read Full Review

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★☆☆☆☆

“Clubcard deals used to be good but now the deals are...”

Written on: 20/02/2010

Clubcard deals used to be good but now the deals are getting ever more restrictive and the information tesco themselves provide isn't that great either. Just wasted hour trying to book a Youth Hostel deal via. tesco only to find all the days you want are not available. GREAT !!!!… Read Full Review

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★★★★★

“We love Tesco clubcard vouchers and use them all the...”

Written on: 23/04/2009

We love Tesco clubcard vouchers and use them all the time! We couldn't half as much without them :-)… Read Full Review

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