Have had so much trouble with NFU. Car was an obvious wright off but they sent it to a dodgy garage for repair. Apparently a premium repair center. Vehicle came back shorter one side than the other!!!I refused to accept it back. The accident was in June and I've only just been paid out. Almost 4 months later. This is not the first time I've had trouble with NFU and have reported them to Ombudsman. Will never use them again. Incompetent from start to finish.

Took out a home insurance policy with NFU (I know this is supposed to be a review for car insurance but this is the only site I could find for this review) and was promised that I would receive a bonus after year 1. This promise was kept, and they offered £3.60 off my next premium which had rocketed by nearly 220%. They then had the cheek to ask me why I hadn't renewed my policy. DO AVOID this organisation and their misleading TV adverts.

Had damage to my car by council road worker .gave nfu all the details including witness.had A call from a company who sad they were employed by nfu to get my out of pocket expenses but would not be able to recoup my fuel to go for quotes phone calls or supply a car because only one car involved my car will be off the road 10 days so far I have had to do all the running around only got some help when I asked for a manager to call me make sure you read and understand the small print they do not live up to the TV ads so be aware I am going to be out of pocket on this one after years with this company plenty more to choose from

had a recent none fault accident. they but down wrong date for accident nearly a hole month early and my fault of which it wasn't. So when I went to insurance my new car to my horror they had done this. when I contacted them they couldn't even find out for themselves which company the third party was. So after nearly five hours of trying to sort out it still hasn't been sorted. please if you are considering using this company I strongly urged you not to. WOULD PUT ZERO STARS IF IT WOULD LET ME.

NFU do not support farmers at all. NFU support crash for cash and injury claims especially if the other party is driving high mileage low value car as all they care about is settle for little as possible. the NFU claims team are rude and unhelpful wanting to pay out as little as possible. Wont insure with them again.

Phoned for a car insurance quote. What a joke! He couldn't find the car so had to write all the details down. Asked me if I wanted to pay annually or monthly. I said if the quote beat the others I would pay in full. Then I was asked all the usual questions same as online quotes....but then came this one 'Have you ever been made bankrupt?' Being honest I said 'yes' in 2006 but what on earth has that got to do with this quote? He wanted dates times amounts.I haven't even got any papers on my bankruptcy as it was almost 10 years ago!! He said he couldn't proceed without that info so I told him to forget it. I've never ever been asked about bankruptcy for car insurance before ever. I wasn't applying for credit for god's sake. Anyway in the end I got a great deal with Marks and Spencer car insurance. Now I know what NFU stands for.

Been insured with Nfu for over 9 years, 4 cars 4 policies, 1 claim made and was bent over always referred to glass's guide as gospel. Prices have soared in 4 years going elsewhere to save over £2.5k a year. Yeah save £2.5k a year other friends and neighbours have left after enjoying backward policies and prices.

We insured with NFU because of their renowned customer service even though they were very expensive. Bought a new car and on the day we picked it up from the dealership rang NFU to change the car insurance over to the new one. They could not find the make or model of our new german make car that has been in production for over two years on their system. They told me that they would have to refer to the underwriters that would take a few days. I was stood in the showroom at the time taking delivery of the new car. I asked them if they could cover the vehicle for a few days whilst they did this and the answer was no. Lewis the supervisor was no help at all so I asked him to cancel the policy, and forward me proof of my no claims. The following day I received confirmation of cancellation of the policy but no proof of no claims. NFU seem to be twice as expensive as other insurance companies but you feel that it is worth the cost for the service and peace of mind. I got very poor service been from the supervisor Lewis and as for the peace of mind, should I have needed to claim I leave to your own judgement.

I have had various quotes for cars vans liability ect they are more than double the average

Left us with no pet insurance, imcompentent and rude staff. Went with them out of some stupid loyalty, heading off to normal insurance companies where at least they try to train staff properley and respond to calls and requests.

NFU are using pricing to drive people away. I have insured all my vehicles, buildings, comtents, and company insurances with them for far too long. My daughter at university is a named driver to use our Fiat Punto when she comes home. She is now about to leave university, set up house in Kingston upon Thames and has a job to go to. I understand and appreciate young drivers pose a higher risk and hence why our premiums were higher, but NFU quoted her £4649.76 fully comprehensive. I appreciate the face to face dealings ith NFU, but this has me now looking at alternatives

After 5 years of cover, max no claims, recent renewal for my Land Rover Defender renewal was up by 60% on previous year. Local office (Uckfield) could barely have been less helpfull. They have since lost my domestic insurance, for similar reason.

Insured a horsebox for a year (no claims or changes). At renewal time the premium had gone up a whopping £51 or some 30% of the total. The very unhelpful guy on the 'phone wasn't interested in trying to match a lower quote from elsewhere but patronisingly tried to upsell me breakdown cover and a fully comprehensive policy. He also told me that, as premiums had gone up on average 40% across the industry (oh yes?), I was being offered a good deal. Don't waste your time with these people - they clearly don't want/need your custom. Home insurance is also outrageously uncompetitive - avoid.

Household insurance astronomical and renewal for car insurance prohibitive. They might be highly rated by which magazine but you pay the price. I am renewing far cheaer elsewhere.

In five years I have twice had need to contact NFU regarding insurance. The first time I contacted them my parked Land Rover was hit by a drunk driver (also insured by NFU) and destroyed. The aggressive and unreasonably minimal settlement meant that I effectively lost that vehicle, being as a result of NFU unable financially to replace it. The second time I contacted them was in relation to an accident abroad which was the admitted fault of the driver of a lorry. NFU have spend a great amount of time investigating the terms of my insurance with them in order to "adjust the loss." Three months after the accident I have yet to receive any written confirmation that they have even contacted the foreign insurers. In contrast I have had to spend many many hours on the telephone at my expense to the large number of sub-contracted firms that NFU has roped in to investigate my claim. It looks as if the NFU is not at all concerned with representing its clients against the other driver, but is very concerned to find a technicality on which to find us not covered by their insurance. My mother and I will have to submit to a two and a half hour interview to produce a signed written statement regarding all the particulars of our insurance. By contrast, NFU has written ONE letter to the foreign insurers in order to 'obtain the address of the British Representative". I only know this because I telephoned an outside firm and inquired. If you think NFU will represent you, then you will be disappointed. The staff have been discourteous and aggressive, the paperwork is wholly inadequate and in my opinion this firm has lost its way. I will be removing our buildings/car insurance from this company and I would recommend everyone to steer clear of NFU.