Moonpig Review, www.moonpig.com uk

★★★☆☆
3.4 / 5
1150
62% of users recommend this

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“awful, shameful service ”

Written on: 31/03/2014

I ordered my mother flowers (through my daughter) from moonpig...and they never arrived. My elderly mother waited in for them all day, but still by 21-00hrs, no flowers had been delivered. ..no explanation was forthcoming and when we tracked them it stated that they hadn't even been passed on to the courier. ..as its a Saturday evening we are unable to speak to anyone to find out whats going on and I now feel that I have been tricked out of 40 pounds and my mother hasn't received a mothers day… Read Full Review

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“Such poor quality flowers”

Written on: 28/03/2014 by Caroleturnbull (1 review written)

Absolutely gutted for my son, for the 1st time ever he bought with his own money and all by himself a £30 bouquet for me for Mother's Day, which arrived today with damaged and half dead flowers a small bunch probably £5 at the most in a supermarket and I don't think they will even live until Mother's Day!! Absolutely discraceful to charge such inflated prices I was really touched at the lengths he had gone to but felt gutted for him as he was so disappointed with the flowers that I just felt… Read Full Review

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“TERRIBLE FLOWERS-COMPLETE RIP OFF”

Written on: 27/03/2014 by EdenSilva221 (1 review written)

I received a surprise delivery of flowers which were supposed to be for Mothers Day. They arrived Thursday-4days early-and were just left on the doorstep with no delivery card. The flowers were VERY POOR VALUE . I know my daughter paid £30 and I have seen better flowers in the supermarket for £3 . She would be devastated if she knew what I had actually received which really upset me and it leaves a very bad taste knowing that Mother's Day is being spoilt by this sort of rip off. DO NOT WASTE… Read Full Review

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“Flowers were terribly disappointing!”

Written on: 23/03/2014 by 70Hammond (1 review written)

I ordered a £30 bouquet of flowers as a thank you to a friend hoping they would receive the gorgeous large bouquet advertised on the website. Sadly the bouquet they did receive was no better than a cheap bunch out of a supermarket. I did not complain though until they died less than a week after they were delivered. When I did raise the issue, customer service said they were not as grand because they were "tight bud" and did not comment on why they died so quickly, therefore did not do… Read Full Review

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“Flowers look NOTHING like as advertised.”

Written on: 23/03/2014

My husband ordered me 2 dozen red roses from Moonpig for valentines day. When I opened the flower box and took them out, the look of disappointment on my partners face was vivid. The roses were tiny, limp & browning on the edges and looked NOTHING like the roses advertised on T.V. What should have been a lovely moment between us was spoilt by the feeling of being ripped off. It angered me more that my husband felt like he had to apologise. I don't usually bother writing reviews but, after… Read Full Review

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“Never use again.”

Written on: 24/02/2014 by Iamnothappy (1 review written)

Ordered 1 bunch of roses and a card at the cost of £37. The site crashed and NO conformation emailed etc. was sent to confirm order.. In valentines day 3 bunches turned up at my door along with a the card and was charged £105!! I did not order 3 and recieved no conformation that the purchase had taken place. Been trying to get in touch with them via phone and email ever since and have not once got a reply or got through to speak to anyone. £105 down and not happy! Quality of the roses were… Read Full Review

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“First and Last Time”

Written on: 20/02/2014 by Wetherby Pond (2 reviews written)

I ordered flowers and a card for my partners birthday on the 17/02/2012 for delivery on 20/02/2012. Unfortunately I forgot to write a card for the flowers. The Moonpig website said that this would not be a problem, all I had to do was contact them via either telephone or e-mail. Over the next couple of days I rang them three times without getting through. I also sent four e-mails, and once again did not get any response except for my last one. They stated that they had been inundated with calls… Read Full Review

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“Nice Cards, Flakey Website!”

Written on: 19/02/2014 by jasoncooke93 (55 reviews written)

The site works OK in Firefox but in Chrome I experience a multitude of errors, which when reported get ignored. A few months later no change, errors still present. Before you ask about Chrome updates, cookies, cache, flushdns and all the rest - yes I have an still errors. … Read Full Review

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Jasoncooke93's Response to jasoncooke93's Review

Written on: 01/03/2014

Brilliant! Saturday morning 10am and I get this message "Thank you for your patience whilst we perform some essential maintenance to our site. Please try again later." What exceptional timing to do maintenance.

It's lucky these companies get VC money to survive.

And the site still does not work in Chrome browser. Unbelievable!

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Jasoncooke93's reply to Jasoncooke93's Comment

Written on: 05/03/2014

Yet another problem to report DoomPig! Ordered 2 cards 28th Feb. 1 to come to me and 1 to go direct to a relative for delivery 4th March. Problem: 2 Cards came to me, one of which was completely different than ordered and for someone else, and was written in Italian. The card direct to my relative of course never arrived. So 50% success rate on this order of 2 cards MoonPig. How can an automated system get this so wrong? What a shambles. I'm going to have to quit using these monkeys as I'm sick of writing these reviews/comments.

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“Delivered to the wrong company emailed twice with no...”

Written on: 18/02/2014 by squeekie0809 (1 review written)

The flowers were sent to the wrong company on valentines day and I have my girlfriend on the phone in tears because I have forgotten valentines day, finally found them but email on sat and mon with no response, now its Tuesday and I am on hold for over 7 mins so far but using the time constructively by leaving my reviews of moonpig… Read Full Review

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Mavis60's Response to squeekie0809's Review

Written on: 19/02/2014

me too, 45 mins on tel to Moonpig. Flowers etc didn't arrive, another parcel for another address left in wheelybin. Disappointed valentine. Result - a refund no goodwill gesture....not using again

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“Shocking service”

Written on: 17/02/2014

I ordered my valentines card on Sunday the email says it was to be dispatched on Monday when I checked online that said dispatched on Monday and yet it still hasn't turned up. This isn't the first time we have had problems with the website!! I had an email on Tuesday saying last chance for valentines cards to be delivered first class. If this is the case why hasn't the card turned up!!! Your company should not advertise things if they can't deliver on them! I will never use them again! I would… Read Full Review

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“Disgusting poor service and everything else possible...”

Written on: 16/02/2014 by Ash90 (1 review written)

Ordered on the 9th feb, plenty of time to sort it out from moonpigs end, still not received flowers or card or any sign of communication from moonpig, been on phone just to not get through, emailed them and didn't receive anything back, never been so disgusted with customer service, anything they could of got wrong they have done, never have I felt mugged off by a big company, can't imagine how they have made it so big, I would be embarrassed to work for such a company, don't know if going to… Read Full Review

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“Disgraceful!”

Written on: 15/02/2014 by JennaL (1 review written)

My partner ordered some flowers and a card to arrive at my work, the card arrived 1 day early and the flowers never arrived. We have been trying to ring for the last 2 days and have been unsuccessful, the numbers charge you 10p per minute and I was on hold for 20 minutes and still did not speak with anyone! To be honest, we will not be using this company again or recommending it to anybody. So frustrating!… Read Full Review

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“Absolute disgraceful level of customer service”

Written on: 15/02/2014

After ordering a birthday card for a friends 30th a week in advance, I was thoroughly disappointed when it arrived with the message at the bottom chopped in half. I have been trying constantly to get in touch with them via telephone and as yet I have not spoken to an actual person - only a recorded message to say they are busy. I have emailed the customer service department 3 times now to request a replacement - all of which gave been ignored. Company have been fine in the past however, if you… Read Full Review

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“It's brilliant!”

Written on: 15/02/2014 by shadow1985 (1 review written)

I have ordered 12 red roses and a card. They are beautiful and delivered in perfect time. Great job, Moonpig! :)… Read Full Review

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“Where are the flowers???”

Written on: 14/02/2014 by Vdaysflowers (1 review written)

The tracking service on Moonpig says the flowers and card have been delivered. Not to my girlfriend they haven't! Where are they??? She will not be at work past 5:30 and then its the weekend. I'm sure getting my money back will be easy... not! … Read Full Review

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“Lost order”

Written on: 14/02/2014

I ordered two lots of flowers, both to be delivered today and both to the same address. One lot was received but not the other. I was astounded to find out that they were sent via separate couriers, and that the missing orders has been "lost". In fact according to the courier website (Yodel) it has not even been collected yet, despite being told by your operator that this had been dispatched yesterday. She offered to resend this but of course this will not be in time for Valentines, or… Read Full Review

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“AVOID AT ALL COSTS! ”

Written on: 14/02/2014

Waited in ALL day for flowers, nothing at all. Will NEVER use again, customer service is terrible. They don't answer the phones to you, or reply to queries. Absolute waste of time, appalling… Read Full Review

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Flo123's Comment

Written on: 14/02/2014

How weird! I've ordered from them before without any issues- for flowers though, I do know that their delivery slot is pretty much all day, so your flowers can be delivered as late 9pm- old out- they may still come! :-)

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“appalling.”

Written on: 13/02/2014 by laurenec (1 review written)

Absolutely terrible. Will never recommend to anybody. Didn't receive card and the worst customer service I have ever encountered… Read Full Review

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“Flowers are in the bin!”

Written on: 13/02/2014

I ordered 24 roses from Moonpig after seeing how good they looked online, i would normally go to my local florist but i'm jam packed at work! This morning 12 dead roses arrived at my door, is this a joke? Don't have time to waste trying to get through on the phone, so i sent a bitter email, waiting for a responce. Avoid, avoid, avoid. 1 star is overated… Read Full Review

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“Terrible Customer Service at Moonpig”

Written on: 11/02/2014

On 7/2/14 I ordered a bunch of flowers and a valentines card from Mooonpig to be delivered on 14/2/14 as you would expect. When the receipt came through a matter of minutes later to my email, these items were set for delivery on 10/2/14. I tried to call Moonpig on 3 occasions being kept on hold for 30 mins in total without reply. I also emailed them 2 or 3 times throughout the day, again with no reply. I eventually received an email from Moonpig 2 days later stating my order was now with the… Read Full Review

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