Moonpig Review, www.moonpig.com uk

★★★☆☆
3.4 / 5
1137
63% of users recommend this

Summary

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“Even First Class was late”

Written on: 19/12/2011

I paid for a First Class delivery, it's been 4 days and still haven't received it!… Read Full Review

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“late cards and mug!”

Written on: 11/12/2011 by fosterpete (1 review written)

I am new to moonpig and ordered my best friends card which i ordered late, in fact only 1 hour before the deadline for nxy day delivery. The card came on time and i was so impressed me and my children sat down and created two extra special cards with personal images and as we was going to buy a mug, one card we was getting for free, bonus! you would think :( We ordered his cards on the wednesday for his birthday on the friday and friday came and went, kids distrought as no cards or present… Read Full Review

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“Good and bad”

Written on: 03/10/2011 by JKend (1 review written)

Bought from this company twice and have mixed experience. Once we had it in time, but the other it just didn't show up, and that was for mothers day. Not happy. We didn't get a reply from them at all either… Read Full Review

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“Very late delivery and no reply to email complaint”

Written on: 12/09/2011

I am extremely unhappy as the order which i placed on 6th of Sept for delivery on 10th Sept and for which i paid a delivery charge has only just arrived as of 6.55pm on the 10th. As it was a Birthday gift it was a huge disappointment turning up in the evening when the day had finished. The order tracker said that the flowers were loaded on the van at 08.50am in Swindon i wonder where they have been all day? Also all the petals of the roses are black around the edges and do not look like they… Read Full Review

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“Great when it works, appalling when it doesn't”

Written on: 04/09/2011 by lozboz2 (5 reviews written)

I've used Moonpig a number of times and the products are really quite good and put a smile on the recipients face. However, when there is a problem they are 100% unresponsive to emails, feedback etc., and are unhelpful on the telephone and avoid the truth regarding their service. 'Take the money and run' seems to be the philosophy. Be aware that the despatch date quoted at the start of the ordering process can change by the time you come to pay. The website status of your order can remain… Read Full Review

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“Gift didnt arrive and no reply from customer service”

Written on: 01/06/2011 by Smartie32 (1 review written)

I ordered a card and gift for my friends who were getting married and I needed to get it there urgently so I paid for next day delivery. It has not arrived and is now useless as they have gone away to get married. I have emailed Moonpig and have received no reply. They still continue to send me emails to spend more money. The card I ordered originally for my son's birthday was good but I do not like a company that ignores problems… Read Full Review

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“5 year old nephew thinks it`s `brillllleeeant` that he...”

Written on: 22/05/2011

5 year old nephew thinks it`s `brillllleeeant` that he is on the front of his own card!!! Very easy to do and the resluts for the receipeant are great. Bette for youngsters, granparents love it to… Read Full Review

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“Me and my family have received several Moonpig cards...”

Written on: 06/05/2011

Me and my family have received several Moonpig cards over the years and have always enjoyed gettingpizza1 them.

Today was my daughter's 20th birthday, the first birthday she has had when we couldn't be with her (she is at university), and we thought a Moonpig card would cheer her up. Only it didn't quite work out like that....

Designing the card was fun, and I was excited about her receiving it. Only she didn't. What she actually received was a different card to someone called Laura. Goodness… Read Full Review

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“my daughter got me a birthday card from moonpig got it...”

Written on: 05/05/2011 by marie hardy (1 review written)

my daughter got me a birthday card from moonpig got it 4 days late how up set was i went to wrong address get your own cards and seen them at least thay get there not a happy person… Read Full Review

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“Very good for customized cards!! quick delivery, you...”

Written on: 19/04/2011

Very good for customized cards!! quick delivery, you can pay through paypal, which it is always great!
quick delivery from the UK to the Netherlands!! and a great price too!!
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“The last few times i have tried to use Moonpig the...”

Written on: 15/04/2011

The last few times i have tried to use Moonpig the site has crashed as I tried to secure the order. Is this a deliberate ploy by the company to keep customers' money or are their site problems beyond their control? If it's the a;ltter they should close the site until their website problems are sorted. I will not use them again as I waste too much time and want an easy way to order cards online… Read Full Review

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“My daughter sent me flowers from Moonpig and they were...”

Written on: 09/04/2011

My daughter sent me flowers from Moonpig and they were disgusting. They were not the flowers she ordered and not secured in the box. They arrived battered and bruised and mostly dead. The lillie's were fully open and crushed, the gypsophilia were brown and dry. I was angry and dissapointed as was my daughter and we both emailed a complaint which took a few days before they answered asking for photo's. She got a refund of sorts - she is given credit against anything she buys from them. She wont… Read Full Review

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“Very Unhappy customer!!!!!!Mothers day blunder. ”

Written on: 04/04/2011

Very Unhappy customer!!!!!!Mothers day blunder.
We ordered flowers my my mother and mother in law. We spent near £70.00 on flowers and cards. We paid special delivery for saturday. One lots of flowers arrived which were half dead and look like they had been picked from the local park. The others didnt arrive until today (monday) even though we ordered these in plenty of time.
We have emailed moonpig and tried to call and have had no reply or nor been able to speak to any advisors.
Yet i was… Read Full Review

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“Ordered a card and novelty mug for my elederly mum on...”

Written on: 04/04/2011

Ordered a card and novelty mug for my elederly mum on Mothers day. The order cost me £20 and I have just called her and she has still not received her presents. You can not get in touch with the company by telephone, they cut you off . I will not be using this company again… Read Full Review

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“Ordered a mothers day card with special delivery and...”

Written on: 04/04/2011

Ordered a mothers day card with special delivery and the card has yet to arrive, still no response from Moonpig after three emails and a phone call. The £10+ it has cost me to order the card has been taken from my bank account very efficently though.

Will not be using again… Read Full Review

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“Ordered flowers in plenty of time for Mother's day. ...”

Written on: 02/04/2011

Ordered flowers in plenty of time for Mother's day. On order page said delivery 2nd April. No delivery. Found out subsequently that they wouldn't be delivered until the following Monday. They were called Mother's Day flowers. Won't be ordering from Moonpig again… Read Full Review

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“my son has just sent me flowers and a card from...”

Written on: 01/04/2011

my son has just sent me flowers and a card from Moonpig for Mother's Day (received April 1st) The note with the flowers said "white tulips and freesias" What arrived were PURPLE LIMP tulips and freesias. The phone number on the dispatch box doesn't respond. Altogether a very bad show!… Read Full Review

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“I have just received VALENTINES DAY flowers over a...”

Written on: 24/02/2011

I have just received VALENTINES DAY flowers over a week late and DEAD very poor! i do NOT recommend. It was a good laugh around the work office and the smell is awful I can not beleive they still delivered them in that condition!… Read Full Review

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“Sent a Valentine's Card to my partner, it is now two...”

Written on: 16/02/2011

Sent a Valentine's Card to my partner, it is now two days after Valentine's Day and no card has been received and £3.50 has been taken from my account. Can't get through to anyone on customer services and even if they do send it now, it has missed Valentine's Day. Not impressed at all… Read Full Review

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“Used to purchase flowers. Brilliant quality and...”

Written on: 07/02/2011

Used to purchase flowers. Brilliant quality and arrived on time!… Read Full Review

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