Moonpig Review, www.moonpig.com uk

★★★☆☆
3.5 / 5
64% of users recommend this

Summary

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“I have used moonpig in the past, and thought the site ...”

Written on: 12/07/2010

I have used moonpig in the past, and thought the site was slow but now it is impossible to make a purchase or even view a card. I have tried several different machines, and different internet servers and I still cannot access it. I find it very very frustrating if moonpig are having problems with the site, do something....frustrated of Bristol. hint at the bottom says what would you have liked to know before you made your purchase...what purchase?… Read Full Review

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“I would recommend- I ordered a card to send to Spain...”

Written on: 06/07/2010 by asianrose (2 reviews written)

I would recommend- I ordered a card to send to Spain on the evening of 1/7/10 and today its 5/7/10 and my husband has received it.Quality is not bad and you do not even need to leave the house to send a card-good thing is you can send a card almost any where in the world.I think i would use again-nice thing about them you can personalise them with your photographs… Read Full Review

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“I have ordered cards from Moonpig a good few times...”

Written on: 17/06/2010 by C2010 (1 review written)

I have ordered cards from Moonpig a good few times now. Today I received my Father's Day card for my dad (I chose for it to be posted back to me so I could write in it) and guess what? they forget to put an envelope (for the card) in the parcel!!! AND this is NOT the first time this has happened to me! Moonpig once before 'forgot' to put the cards envelope in with the parcel, so I had to give my mum a birthday card with no envelope... how unprofessional of a Card company.

£5.99 for a card… Read Full Review

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“I recently received an e-mail regarding my prepaid...”

Written on: 16/06/2010

I recently received an e-mail regarding my prepaid account, reminding me to use the credit before it expires. However, I've been trying for 3 days to get onto the website but it is not loading. I cannot get onto the website even though the advert is still on the TV. Does anyone know what is happening?… Read Full Review

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“best dad in the world thank u for tikeling my...”

Written on: 14/06/2010 by mark gartley (1 review written)

best dad in the world thank u for tikeling my bark.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx… Read Full Review

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“Best website I have found, so easy to use and takes...”

Written on: 08/06/2010

Best website I have found, so easy to use and takes all the strain out of remembering all the anniversaries/birthdays & special thoughts.
Last minute cards are there next day.
The search bar is a great help, just type in 'poppies' for instance and your choice is there, no dragging round stationers trying to find a poppy card!
Only problem I have had is adding Ipoints/maximiles,but get there eventually.
Well done & thankyou… Read Full Review

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“I see that there are a few bad reviews here, but I can...”

Written on: 08/06/2010

I see that there are a few bad reviews here, but I can honestly say that I am very happy with the service. The card was exactly as I wanted, it arrived when I wanted and it was a good quality item. I would definitely recommend them… Read Full Review

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“The service has gone downhill massively since they...”

Written on: 08/06/2010

The service has gone downhill massively since they started posting cards from Guernsey.

They previously used to post them from within the UK mainland and delivery was pretty certain for the next day. Now they post them from Guernsey (presumably to avoid paying VAT) and its often two days before you receive a card.

The website is also not as easy to navigate as it used to be.

Postage and packing charge of 48 pence is a bit of a rip off too.
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“I ordered 2 card and neither of them arrived. ”

Written on: 01/04/2010

I ordered 2 card and neither of them arrived.

When I complained I was told this could happen. I did not get a sorry and I have to ask for a refund.

I would be wary of ordering from this company… Read Full Review

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Guest's Comment

Written on: 05/06/2011

Same thing happened to me, it left me absolutely furious!! Left me running around during a 30 min lunch break then I had to drive to the recipients house miles away after a stressful day at work to ensure she got it!. I now just order from eBay as you get answer to your questions instantly, just look round and make sure you are not just buying a peace of photo paper. The girl I buy from is fab great quality and better personalisation then moon pig. I will also add this happened to my workmate before me so I shouldn't of purchased. AVOID!

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“Dear Moonpig. ”

Written on: 30/03/2010

Dear Moonpig.
As you can see i placed a delivery for the 29th a birthday card. On the 26th at 7.0clock to be delivered for monday the 29th ! it still hasn't arrived ? i have rechecked the address plus phoned my friend to confirm if she received it. (NO STILL NOT RECEIVED IT). Im hugely diserpointed with the service and feel let down by Moonpig
it was rather expensive too. Its now the 30th and still no card.................
I therefore would like my money back' As i… Read Full Review

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“I want to let everyone know that I have had a reply...”

Written on: 18/03/2010 by karen peart (2 reviews written)

I want to let everyone know that I have had a reply back from moonpig regarding my late mothers day card and are going to credit my account. I appreciate that they did reply and their kind gesture of crediting my account. They do care… Read Full Review

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“cards dont always arrive on time”

Written on: 17/03/2010 by karen peart (2 reviews written)

cards dont always arrive on time… Read Full Review

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“Very happy with the service, the card was of good...”

Written on: 17/03/2010

Very happy with the service, the card was of good quality reasonably priced, delivered on time, I would certainly use this company again. I have seen the other reviews and would like to make the comment that the Royal Mail cannot always be relied on… Read Full Review

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“I ordered a Mothers day card and it arrived 2 days...”

Written on: 16/03/2010 by Lisa Cartlidge (1 review written)

I ordered a Mothers day card and it arrived 2 days late, i contacted customer services to be told they have no control over Royal Mail, if this is the case they should not be selling cards for special occasions telling you to order before 2pm for delivery, i did put this back in an email to them but i have been totally ignored. Would never use them again!!… Read Full Review

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Karen Peart's Response to Lisa Cartlidge's Review

Written on: 17/03/2010

Pleased to hear I wasn't the only one to order a mothers day card and it was delivered late. I have also emailed my complaint and asked for a full refund but have been ignored. They're customer service department, well if they have one need to read all comments and act on them to avoid bad feedback, not good for the company. The cards come from Guernsey, not the far east. I too will not be using the company again and will be passing on my comments to friends and family.
<br/>Karen Peart, Newcastle upon Tyne

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“My Son sent me flowers for Mothers Day. They were in a...”

Written on: 16/03/2010

My Son sent me flowers for Mothers Day. They were in a box too big for the size of the bouquet, and so were thrown about during transit losing the water they were kept in and they were damaged. I emailed Moonpig customer services to tell them how disppointed I was and my complaint has been totally ignored… Read Full Review

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“My son organised and paid for a card and flowers to be...”

Written on: 15/03/2010

My son organised and paid for a card and flowers to be sent on Mothers Day. Neither arrived on the day. The flowers arrived a day late, seriously lacking water so drooping badly. The card has yet to arrive!… Read Full Review

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“moonpig is taking money under false pretences, I...”

Written on: 15/03/2010

moonpig is taking money under false pretences, I wonder how many mothers days were ruined by cards not arriving, or other special days for that matter!… Read Full Review

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“Absolute rip off , bought a bunch of flowers for...”

Written on: 15/03/2010

Absolute rip off , bought a bunch of flowers for mothers day for £25 , got £3 worth of flowers , not at all like in the picture or the flowers that was discribed in the bunch terrible… Read Full Review

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Kunal Patel's Comment

Written on: 20/03/2010

hi i had the same problem. i paid £25 for flowers and apparently my mum said they were probably worth £5. i have emailed them again and again and i really dont know what to do. i want to settle this and i dont really want them to get away with what seems like its been done to more than one person. i may pop down to thier office in london.

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“this is the 3rd time i have ordered flowers and cards...”

Written on: 14/03/2010

this is the 3rd time i have ordered flowers and cards and they have not arrived, i did make a call todasy to be told they deliver up until 7o/c . its now 10pm and still no FLOWERS OR CARD… Read Full Review

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“What a waste of time - Everything seems ultra cheap...”

Written on: 14/03/2010

What a waste of time - Everything seems ultra cheap and tacky .. The card I recived was not the one I bought and they said they would not change the card I had!
Poor quality cards and poor quality service..

Not Again will I shop there , no matter how many adverts they have… Read Full Review

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