Moonpig Review, www.moonpig.com uk

★★★☆☆
3.5 / 5
64% of users recommend this

Summary

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“AVOID AT ALL COSTS! ”

Written on: 14/02/2014

Waited in ALL day for flowers, nothing at all. Will NEVER use again, customer service is terrible. They don't answer the phones to you, or reply to queries. Absolute waste of time, appalling… Read Full Review

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Flo123's Comment

Written on: 14/02/2014

How weird! I've ordered from them before without any issues- for flowers though, I do know that their delivery slot is pretty much all day, so your flowers can be delivered as late 9pm- old out- they may still come! :-)

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“appalling.”

Written on: 13/02/2014 by laurenec (1 review written)

Absolutely terrible. Will never recommend to anybody. Didn't receive card and the worst customer service I have ever encountered… Read Full Review

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“Flowers are in the bin!”

Written on: 13/02/2014

I ordered 24 roses from Moonpig after seeing how good they looked online, i would normally go to my local florist but i'm jam packed at work! This morning 12 dead roses arrived at my door, is this a joke? Don't have time to waste trying to get through on the phone, so i sent a bitter email, waiting for a responce. Avoid, avoid, avoid. 1 star is overated… Read Full Review

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“Terrible Customer Service at Moonpig”

Written on: 11/02/2014

On 7/2/14 I ordered a bunch of flowers and a valentines card from Mooonpig to be delivered on 14/2/14 as you would expect. When the receipt came through a matter of minutes later to my email, these items were set for delivery on 10/2/14. I tried to call Moonpig on 3 occasions being kept on hold for 30 mins in total without reply. I also emailed them 2 or 3 times throughout the day, again with no reply. I eventually received an email from Moonpig 2 days later stating my order was now with the… Read Full Review

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“Never got my card ”

Written on: 01/02/2014

My birthday was on January and my brother made me a moonpig card it said it would come in the next 3 working days and it took money off his account . So know it has been 3 days and it didn't come so then we waited more and still it didn't come and know its February the 1st and my card has still not come! Even though it said it is coming. So know I don't have a card and my brother spent money on nothing. Haven't got my card and will not be recommending it to people who would want to creat a card… Read Full Review

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“Never received the flowers!”

Written on: 23/01/2014 by Beany01 (1 review written)

After a long stint in hospital I was sent flowers from a family member. However I never received them as they were sent next door, since no one was home they were left outside in the rain and by the time they were found they were ruined. I received no apology nor replacement and my relatives received no refund. Terrible customer service, will never use again!… Read Full Review

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“mixed results with moonpig”

Written on: 16/12/2013 by LongDanSweeney (1 review written)

I ordered three items, 2 cards and 1 canvas photograph. 2 of the three arrived on time and were fine. The 3rd item (a personalised birthday card from my 11 year old for her mums birthday still hasn't arrived and she is very upset. Will try elsewhere in future… Read Full Review

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“Basket is broken!”

Written on: 14/12/2013

I haven't ordered since 2011 because my basket was stuck. I tried again today and still I can't get to the pay page and can't click on the basket to view it and empty it I just get a message to say there is a problem and call customer service - I've emailed them as usual but nothing... they keep giving me credit on my account because i haven't ordered for a while but I can't!!! AND - there is no email for customer service so I emailed the press office and got an auto email back saying email… Read Full Review

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“Broken Service”

Written on: 10/12/2013

I tried to order a card on my phone using their mobile website. Could I upload an image! No.. No I couldn't. I spent 10 minutes trying to figure out what I was doing wrong, ultimately coming to the conclusion that it wasn't me! It was the shoddy code of the site.. Rubbish!… Read Full Review

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“Gift & Card never arrived”

Written on: 09/12/2013 by kandykane2302 (1 review written)

I ordered a gift & card over 2 weeks ago & it never arrived. Have never used moonpig before & am very disappointed at their service. The delivery company havnt bothered to call me back & moonpig are aware of a delivery problem but havnt bothered to let me know, apologise, offer replacement or refund. VERY VERY poor service… Read Full Review

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“Dont use MOONPIG for flowers!!!”

Written on: 09/12/2013

Ordered flowers with a personalised card as an early Xmas present for my Mother. The flowers were delivered with no card so she has no idea who they were from. To add insult to injury the flowers were certainly not worth £25, I could have used a local florist at a fraction of the price. Offered a £5 discount from MOONPIG which was not acceptable Should have been entitled to a full refund. Would never recommend & wish I had seen all the poor reviews prior to placing my original order… Read Full Review

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“Stay away from their flowers”

Written on: 06/12/2013 by Woowoowon (1 review written)

Do not waste your money on moonpig for flowers as their are absolutely rubbish, they look nothing like the picture and cost a fortune. What makes it worse is moonpig use a company called yodel to delivery they to do not care about your flowers mine was thrown on a counter and left sideways overnight when it clearly stated this way up. Moonpig replied to emails I send but wouldn't Amit to any wrong being done by the delivery company even though I did state it was their reputation they are… Read Full Review

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“Pretty funny”

Written on: 29/11/2013 by Shaz3094 (3 reviews written)

I was looking for funny cards to send to family members as their birthdays are coming up. I found quite a few funny cards and found it hard to pick what one I wanted to go with. I got there in the end and the cards arrived in no time at all. Thanks very much :)… Read Full Review

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“very poor system slow all day and cannot check out ”

Written on: 10/11/2013 by DennyJ (1 review written)

after spending over an hour to upload a photo card really slow system - kept getting errros in trying to order - when i fianlly got to basket it did not let me check out and pay! This is today Sunday 10th November. A messages says contact our centre and tell the person what you are trying to do = are they joking -= their contact details say they are not open on Sundays = rubbbish what a waste of my time today = taken up far too much time… Read Full Review

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“disgusted with the service”

Written on: 22/10/2013

Flowers were not delivered and no explanation,have emailed numerous times and rang and left messages on their phone, they will not get back in touch with me… Read Full Review

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“Impressive.”

Written on: 17/10/2013 by J3ennett (1 review written)

Flowers and card were dispatched at 7.33 and my girlfriend received them at 10am. She really liked them and I was impressed with the fast delivery service. Would definitely use again… Read Full Review

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“Flowers dead”

Written on: 15/10/2013

Ordered once only and would never again. I ordered expensive flowers but they have been delivered dead. They were so terrible… Read Full Review

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“POOR SERVICE”

Written on: 02/10/2013

Received some flowers during a busy period. Flowers were ok but nothing special. What i found appalling was there was no card with them so I had no idea who had sent them. A bit difficult to phone around to thank people. A card finally arrived 4 days later. The flowers were from my neice. They were ordered to be sent together but this didn't happen. Moonpig appologised and said it was a particually busy time. NOT GOOD ENOUGH… Read Full Review

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“Flowers poorly”

Written on: 25/09/2013

Flowers were sent to me as a gift, arrived late afternoon, all closed up when arrived, despite putting them in water they still haven't recovered. I don't know how much my friend paid but I have had fresher. Anon… Read Full Review

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“Website doesn't work on tablets!”

Written on: 25/09/2013

I will not be using Moonpig again. I tried to buy champagne with a personalised label for friends who were getting married. Although they were quite happy for me to go through all the steps when I tried to purchase it kept going back to the home page. Apparently this is because on a tablet there is no flashplayer and you need this. I held for seven minutes on their helpline to be told they don't tkae orders over the phone. What a waste of time!… Read Full Review

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