Blue Mountain www.bluemountain.com Reviews

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Latest Reviews

“Think it works just fine. They get new cards each year...”

★★★★★

written by on 01/06/2021

Like the ones where you put in name and info and it inserts it into the card. I really enjoy sending, and relatives say they like receiving! (I'm a female over 65) posting as guest. They assign name.

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“need new password”

★★★★★

written by Perkinszm129 on 02/04/2015

Did not buy 4 birthday cards because love sending from this site. However it is asking for password I used originally. I have been member of BM for so long I have NO idea what PW I used. I need a new one, NOW, so I can send BM greetings, the best. Thanks so much. I really need this now, as tho' I had never used PW previously. BM would not want me to send a "too late" greeting!!!!

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“Bad Bad Company”

★☆☆☆☆

written by dingding1 on 28/02/2015

BlueMountain know what they are doing - make it easy to try their service and damn near impossible to cancel it, having been provided with a payment method which they will then charge and charge. Simply put, just avoid and forget about the free trial. Spread the word.

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Dingding1's Response to dingding1's Review

Written on: 03/03/2015

I need to comment on my own review (again). I was able to cancel, and this time I got a cancellation email, which I will be able to keep as evidence of the cancellation (important). That does not take away from the fact that this is a business model designed to trap lazy consumers into signing up to a recurring subscription and not noticing for several payments (because you wont get a payment notification). As the saying goes - Buyer beware.

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“Get Well card delivered six days late”

★☆☆☆☆

written by on 03/02/2015

On January 29 I requested that Blue Mountain send a “Get Well” e-card to a friend of mine who was not feeling well. Two days later, the card had not been delivered. I contacted Blue Mountain’s customer service via e-mail. Blue Mountain’s first response was a sarcastic message telling me I should change the settings on my desktop. When I replied that the card was not sent to me and that Blue Mountain did not seem to have any difficulty sending me FIVE e-mails already, I received two more messages from one person claiming that my friend’s “workplace” had the wrong settings. My card was to be sent to my friend’s home. Here is what I wrote in reply: For the record, your company indicated that it would send the card to the designated recipient. It failed to do so. Your company indicated it would send an acknowledgment of receipt to me. It failed to do so. In response to my two e-mail complaints, your company could have easily provided evidence that it attempted to deliver the card. With an exact date and time. It failed to do so. It could also have attempted re-delivery of the card. I am left wondering if you EVER deliver these cards, or if you are just a couple of guys in San Francisco Actually, I was wrong. Blue Mountain managed to deliver the “Get Well” card to my friend today (February 3)! This company does exist. It is merely incompetent

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“Tried FREE Trial, CHARGED DESPITE TIMELY CANCELLATION ”

★☆☆☆☆

written by NatureGirlLA on 17/05/2014

I began my free 7 DAY TRIAL on 5/7. Cancelled it on 5/14. Charged $3.99 on 5/17. I called them @ 888-254-1450 to no avail. 100% automated number - no live help. I've emailed them through their website customer service and am waiting to hear back. The fact that I have to take time out of my day to fix a problem they created is WRONG. 

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“2 Mother's Day cards NOT delivered.”

★☆☆☆☆

written by SoCalGuy93065 on 15/05/2014

I created a Mother's Day card the day before, and shortly afterwards received an e-mail saying "Your card will be delivered". Much to my surprise, on Monday (after the holiday had passed) I received another e-mail saying that my e-card somehow "wasn't complete". So I sent it a second time, and received a second "Your card will be delivered" e-mail - but neither one was delivered. I complained to their "tech support" people (in quotes because I've never seen a more incompetent bunch of "support" people in my life) and got a robo-form e-mail reply from them, but it didn't address my question about why the first card wasn't delivered. An inquiry about the second one wasn't even answered. Based on my horrible experiences with them (not to mention ruining my Mother's Day greeting), I'd say avoid them like the plague.

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“EASY TO CANCEL....5 MINUTES FROM CALL TO EMAIL...”

★★★★★

written by cardomine on 20/01/2014

I tried the free trial and two of the cards were not delivered. I called the next day and contacted someone on the first attempt. Very professional young man answered and took some information and politely cancelled my subscription and assured me that cc info and everything else would be destroyed. The email confirmation hit my email before I hung up. I did not get the run around, no automatic nightmare, no stalling. I do not want to be involved but the cancellation was easy and they should receive credit for that issue.

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“Sketchy, at best”

★☆☆☆☆

written by on 08/01/2014

My review is the letter I sent to them. It should be obvious from the letter what *they* said to *me*. *********************** You people are full of it. I bet you get a lot of two-month customers who meant to be one-month customers. It was *not* obvious that it would renew unless I cancelled it. Don't tell me what you hid in the fine print. It should have been GLARINGLY obvious, ON THAT PAGE, that it would auto-renew. And to think I didn't cancel my "free" trial (for which I had to give you a credit card) after the one card I sent because I wanted to be fair. In return, you people charge me twice for it. I should have Googled you first, obviously. Based on looking through the above, I better not see any more charges from you. You should refund my second month, I don't care what your policies are. Heck, after reading the below, I think you should refund my *first* month.

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Was this review helpful? 1 0

“insensitive, inconsiderate, safety issue”

★☆☆☆☆

written by on 25/12/2013

I received an ecard 2 days ago and when I click on it - i get the message that the personal greeting is not available. I don't recognise the sender - someone has created a fake email id to send me a card. I have written to customer service 5 times since then but not received a single respond. I am sure they know the sender because they have his credit card details. This is a potential breach of security but more than that I really want the original card because it seems to have been sent by someone who really cares for me.

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“Dear friends, I have only one e-mail address, and it...”

★★★★☆

written by on 17/11/2013

Dear friends, I have only one e-mail address, and it isn't being recognized by you, so that I cannot confirm a new password, as I have forgotten it. Please respond. My e-mail address is [email protected] I have been very happy with the possibility of using Blue Mountain e-cards on other occasions, however, I am confused as to why my e-mail address is not recognized. Thank you

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“horrible”

★☆☆☆☆

written by on 19/09/2013

worse greeting site in all respects

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“weak selection; technical issues”

★☆☆☆☆

written by on 18/05/2013

Bad experience. automated reminders were off. poor selection.

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“I managed to get my money back!”

★☆☆☆☆

written by on 03/05/2013

On 4/1012 I paid the $ 19.99 to be a member. I never really used the service and completely forgot about it until I got another charge on my account. I called their "help" line and it is literally impossible to speak to a Live person. You get a recording that Makes it very clear that if you want to cancel, you can, but NO REUNDS! No pro-rating. So if you cancel you have to keep the service for another year. They do not send emails prior to renewing your membership and have nothing on the website to contact them. I cancelled my membership and got an email stating it was cancelled as of....... 4/10/14. Oh, and don't respond to the email, because they won't get the response and answer. It actually states that on the email. So I took the dispute to my bank. I printed out the email and wrote an explanation of what had happened and they refunded my money. Today I got a letter stating the refund will stand and they are not getting their money. Do not bother trying to get a refund from them. It's a waste of time. Just to though your bank or charge card company. If it were possible to give negative stars, I would have.

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“ecards will not open”

★☆☆☆☆

written by on 29/04/2013

I Have tried for months for blue mountain to help me fix this problem. ecards will not open. They tell me to do this and that which i have done. no results. if you can't fix this problem i want my money back and cancel my account with you guys.

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“Charges continue after service is cancelled”

★☆☆☆☆

written by on 10/04/2013

Beware of Bluemountain.com. Their free service leads to credit card charges that continue even after they agree to cancel your membership. There are other more reputable similar businesses available. Avoid this one.

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“It's impossible to use their invitations”

★☆☆☆☆

written by LifeIsGood2013 on 30/03/2013

I have a Blue Mountain membership and I tried to use a shower invitation...any shower invitation, but i couldn't get any (in English; I didn't try the Spanish one) to work. You cannot insert the name of the person it's for, or the date or location or anything. This is frustrating and disgusting. I even wrote to them, they never fixed it.

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“Bluemountain.com e-card ”

★☆☆☆☆

written by on 23/03/2013

BE WARNED! Their FREE TRIAL PERIOD does NOT exist. You WILL be billed, they will take your money and there will be nothing you can do about it unless you cancel the card.

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“reversing an unwanted "paid" membership”

★☆☆☆☆

written by on 14/03/2013

I was billed $19.99 on January 2, 2013. I did not want a membership, and later on was shocked to see that I had been billed for this amount. I need a credit to my account in the amount of $19.99, right away. Elizabeth D. Brown

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“Have your credit card block them”

★☆☆☆☆

written by on 12/03/2013

I had a one year membership, never authorized a renewal, so I was supposed to see another year. Cancelled my membership - and they were clear that there would be no refund. Tried to call - no human. So.... I called American Express, the credit card I used to pay, disputed the charge AND blocked recurring billing, which lasts for 4 years. I think you can do the same with other major credit cards. I hope I get my money back - but at least I stopped them from billing me in the future.

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“Illegally charged my American Express card again.”

★☆☆☆☆

written by on 11/02/2013

Years ago I cancelled my membership because I was dis-satisfied. Now, after several years they again charged my American Express card $19.99. I have put a cancellation through American Express. I would never recommend this company to anyone. They are just a bunch of crooks.

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