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Written on: 03/01/2013 by shayna99 (1 review written)
If I could give them zero stars I would. This membership was cancelled almost a year ago, but it's obviously still open and I'm still being charged every month. I've contacted so-called customer service at least 10 times, and have never been given one direct phone number and email address of a higher level person who will both stop the charges and reverse the past, illegal charges back to me. The toll-free number always hangs up me, and almost all the responses customer service has emailed me… Read Full Review
Written on: 05/09/2012
If I could give them negative stars I would. I tried a 7 day free trial, which promised that if I cancelled within the 7 day period there would be no charge to my account. I cancelled within the 7 day period- they make you call an 800 number to do so - and got the confirmation, and yet I was charged $3.99 for the month. I can not get them to refund the charge. Not worth the hassle and feel as if I have been the victim of theft… Read Full Review
Written on: 21/08/2012
[I detested even giving it one star.] I tried to get rid of this 'membership' for years! Truly. Even canceled my credit card but a new charge appeared on my new card! Sounds a little invasive and fraudulent, if you ask me. Let me make a very long story, short. Contact them at: 1-888-254-1450 and ask for "New Membership" as that's the only way you'll get thru to a live person. All other options refer you back to their site which will get you ABSOLUTELY NO WHERE. The person I spoke with was… Read Full Review
Written on: 07/11/2011 by mspricky (1 review written)
This is one heck of a scam. There is no hope of finding a human being when you call their toll free number. The online help is non-existant. Cancellation is not possible. Their robot tells me I've cancelled yet I'm being billed -- One has to dispute with the credit card company - It appears they are in Ohio - perhaps a letter to the attorney general - and better business bureau - They certainly need a lesson in customer service… Read Full Review
Written on: 05/07/2011
I've tried to change my email address & it won't let me. Finally got a real person & was assured it was changed & that was a month ago, not changed. Can't find a phone number, emailed customer service 3 times, no answer & since I inactivated old email address can't even use that to get into my account. Will be interested to see if they try to charge me with another year… Read Full Review
Written on: 16/06/2011 by eald (1 review written)
OH MY GOSH Just reading about how to Cancel your membership with Blue Mountain Ecards... as though I don't have more pressing and valuable things to do with my time I think I have been scammed!!! what a pain. never agin... Can anyone tell me what is a good way to go as I do not live in United states and cannot call them, is their a good email address WHERE THEY do answer in respect to your request.. Please HELP !!Has anyone had this experience and found cancellation possible from NZ.( should… Read Full Review
Written on: 28/02/2011
Just like everyone else says, this is a complete scam. The first warning is how it says on the site that you MUST call to cancel your membership for "security reasons." It's impossible to get through to the right person to cancel your account, they will jerk you around, hang up on you, cut you off, ANYTHING to prevent you from canceling your membership and continue to charge you for it. The best thing to do is just call your bank and report it as a fraudulent charge… Read Full Review
Written on: 25/01/2011
These are terrible people. This is a scam business. It's probably some low life living in his/her cellar with their greasy slicked back hair stealing peoples money. This must be the only way to make a buck nowadays. Maybe I should get in this business. I'd like to be able to get millions of dollars sent to me so that I could have other people pay my bills for me and get a free ride through life. There's no way to stop them, either. The police don't close them down. DO NOT APPLY FOR… Read Full Review
Written on: 22/01/2011
The style and quality of the ecards available on bluemountan.com are variable and range from very good to quite dreadful. But you can not knock the massive range they offer. Its a shame that their customer service is so poor. I am also a member of a website called www.katiescards.com who offer a small range of high quality ecards, but they could not be more helpful if you have a problem. If you like sending ecards it is worth giving theirs a look.
… Read Full Review
Written on: 09/12/2010
Customer service sucks. I tried calling to cancel membership a few days ago and the number kept cutting me off. Today I got to a place where I'm at least on hold, but I've been on hold for 20 minutes now. This is ridiculous. It would be easier for me to close my credit card account. The only reason I gave it one star is because you had to give it something… Read Full Review
Written on: 14/06/2010
i was charged twice for a years service may 10 and then june 11.
this place is the worse i have ever saw.unable to talk to a live person.
i recommend american greeting cards.better service there.this place sucks.
never use this card thing but twice did not like cards.joan barnes… Read Full Review
Written on: 11/06/2010 by donsutton (1 review written)
At present, I am so mad at BlueMountain I wouldn't recommend them to a flea! I want to cancel the Create & Print portion of my membership as I never use it; tried to do it on line & they said I had to go to 1-888-254-1450; that number keeps telling me to go on line -- what a bunch of nonsense!!!!! It's pretty bad when you can't get a live person to talk to anymore. GET THIS -- I WANT TO KEEP MY BLUEMOUNTAIN ACCOUNT BUT CANCEL THE CREATE & PRINT PORTION -- DO YOU SUPPOSE A LIVE PERSON COULD DO… Read Full Review
Written on: 01/06/2010 by Sharoney (1 review written)
Ditto. They do everything possible to keep you from canceling.
I've called six times over the past two days. Their menu option is long and annoying and since you can't answer by pressing buttons, it doesn't always hear what you said correctly, and then you go back to the start. ARGHH. So, the first call got screwed up because I tried to answer when my option came up. Hung up and tried again. On the second call, by the time I waited FOREVER for each menu to finish before replying, then got all… Read Full Review
Written on: 23/05/2010
I signed up for BlueMountain.com's free trial offer then cancelled after 5 days of my 15-day offer. I followed the necessary links to cancel and submitted my information. After 20 days, I was STILL charged the annual fee of $15.99. DO NOT use this website and DO NOT sign up for a free trial unless you plan on paying the annual membership fee. The company does not provide helpful service and will not reimburse anyone for charged membership fees regardless of cancellation status… Read Full Review
Written on: 13/05/2010
Bluemountain is a total scam.
You can try to get them to cancel (good luck))at 888-254-1450. when you get the recording, say "new membership" to get through to a real person. i got jerked around and ended up reporting it as fraud with my credit card company… Read Full Review
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