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Written on: 12/06/2009
I have been a NatWest customer for years and while I have been irked here and there have always been more or less satisfied with their service ... until now.
It seems to be possible to accidentally transfer large amounts of money to your disused credit card instead of another account with a different bank at the touch o f a button ... without NatWest alerting you about this.
Now, I've been talking for half an hour before I (!) noticed the money had gone into the credit card (now +500 £ in credit… Read Full Review
Written on: 11/06/2009
Tried to log in to NatWest Online Banking for the 1st time! laptop froze. took 30 mins to shut down. tried again and would not accept supplied log and activation codes...(i use vista)… Read Full Review
Written on: 04/06/2009
i rely think the natwest online banking siver is good… Read Full Review
Written on: 14/05/2009 by sheila wrigley (1 review written)
I've always found the website easy to operate until now - what has changed - how do you get into the NatWest website to pay your bill? This should be made more easy - ah well, I'll have another try!!… Read Full Review
Written on: 26/04/2009
Ive been a online customer of natwest for years and reciently bought a new laptop which has windows vista on and can no longer get internet banking! after speaking to customer support they might change things in a few months... very helpful… Read Full Review
Written on: 24/04/2009
Natwest ONline Banking makes banking so much easier but have had a problem with our e isa accounts. difficult to get through to talk to anyyone and my local branch are worse than useless… Read Full Review
Written on: 08/04/2009
well it dosnt look good for NatWest Online Banking, not happy.i just want to check my ballance but keep being directed to the same un usefull page… Read Full Review
Written on: 02/04/2009
Only 20 payments are allowed. No International bank transfers, no stock exchange features, no mobile top-ups. NatWest Online Banking is a Useless service… Read Full Review
Written on: 02/04/2009 by edward mahoney (1 review written)
natwest online banking is simple and quick to use. immediate information saves waiting for monthly statement… Read Full Review
Written on: 31/03/2009 by indecisive (91 reviews written)
Natwest Online banking, from my experience has always been up to date with my account, provides enough information about transactions and as far as Im aware is fairly secure.
The log-in process is simple, compared to other banks i have used and the site navigation is also pretty straight forward.
The only problem I have had with my online banking, was actually a problem with the account. My account was blocked when I was in New York, for my own security was what I was told when i managed to… Read Full Review
Written on: 09/02/2009 by turpinbank (2 reviews written)
Closed my account without my permission. 2 months later I'm still trying to get MY money from NatWest. Worst bank, out of 4 that I have held accounts with. So frustrating that I seem to have no one to turn to. Don't bother with the banking ombudsman, you'll get more use from a chocolate teapot… Read Full Review
Written on: 30/12/2008 by afastbanker (2 reviews written)
Fast, secure, no delays in processing, real time. Many useful features to automate banking. Can surpress paper statements. You can manage virtually any aspect of your account online. Multi-user access. FastPay service for business users. Instant transfers.
By far, the best internet banking service offered by a high street bank… Read Full Review
Written on: 04/11/2008 by CLAPP2008 (1 review written)
Why when I cancel cheques as my son lost them did I still get charged £334.00 been told they would call back days ago and still waiting if it not sorted I will be changing bank very very poor… Read Full Review
Written on: 03/10/2008 by al179 (1 review written)
Generally good to use for everyday and better than going through bank statements!… Read Full Review
Written on: 01/09/2008 by tgsmith (1 review written)
Tried several online banks- Natwest online is by far the best - makes up for the insulting interest rate on current accounts… Read Full Review
Written on: 17/08/2008
i was very happy with Nationwide internet banking with being able to check everything, because I am in Germany I am able to keep track… Read Full Review
Written on: 03/08/2008
Natwest Online banking seems fairly safe. Once you are logged in it is fairly easy to mange your account. Availability is good, never had a problem.
Change in security feature, once I am logged in (the system should know that I am who I am) I can't add a credit card nor change a Standing Order. I need some kind of external security device, which I don't have nor know how to get.
Good Service, easy to understand. Easy transition between 3 sub accounts. Would like to see my Credit Card balance… Read Full Review
Written on: 02/07/2008
I would like to know why sometimes I now have to queue for about 20 minutes just to get some natwest banking bags and then they only give me about 4 when we use about 7 a day sometimes and when I ask for some more I get told you cant, when they used to give you a whole batch full.
I also used to be able to queue up at the front desk to get a bag stamped which is a 5 second job but now I also have to queue for at least 10 minutes and they also never seem to have the fast banking desks open so I… Read Full Review
Written on: 30/06/2008
Easy to use. Easy to understand. Feel confident to use it, no hidden jargon. Good security… Read Full Review
Written on: 08/06/2008
Natwest Online banking is quick and easy to use. it only took seconds to set up, unlike other banks where you ahve to wait for a password through the post. generally very impressed… Read Full Review
As rated by real users
" Ripp Off Artists " Read More
" Mortgage team " Read More
" Conflicting identity/certification requirements " Read More
" Complicated and useless-the whole thing " Read More
" Just a poor service, faceless policies and data driven. " Read More