Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 16/11/2009 by stukerr (7 reviews written)
Natwest online banking in my opinion is much easier to use and more user-friendly than other offerings from other banks, i've used it for years, even managing my funds in the uk whilst living abroad, and have always found the service to be fast, secure and working!
… Read Full Review
Written on: 11/11/2009
NW seem to have changed the format of the on-line banking. you used to get a running total like a statement. Now the first thing you see is a mini statement with credits and debits, you have to click on another tab to view a running total. Wish they had left it alone… Read Full Review
Written on: 10/11/2009
Been on the service for a number of years now. It's really functional and stable (never have any problems getting in). The service is updated fairly regularly with changes and improvements. I use other Internet Banking services with other Banks and they don't have the same level of user-friendliness as NatWest Online. Would definitely recommend… Read Full Review
Written on: 07/11/2009
Banks come in for a lot of critism recently,but i cannot fault nat west on line banking,the staff are always pleasant and helpful in the branches as well.100%.Recommended… Read Full Review
Written on: 06/11/2009
I am currently using Firefox 3.6 and IE8. Neither are currently acceptable to NW. It seems I cannot use a service I have been happily using for 3-4 years without specially installing Opera or Safari for NW use only (I have tried both before but returned to FF fairly quickly) or reverting to a possibly less secure version of FF… Read Full Review
Written on: 03/11/2009 by MRJOHNSTEPHENS (2 reviews written)
I have just transferred form the Halifax to NatWest and have found NatWest very accommodating, friendly and approachable.
The Person with whom I dealt was very understanding and understandable whilst being professional and business-like.
No line was overstepped yet I felt quite free to talk about anything.
This was quite the first time in along time since I have felt thay I was being dealt with as a humanbeing and a valued customer.
I had hints of the 'old ' bank-manger type to the… Read Full Review
Written on: 02/11/2009
online banking has worked fine for me but i do have reservations about the logging in as it does not always work 1st time for me no matter how many times I enter the information correctly… Read Full Review
Written on: 01/11/2009
I Have just joined Natwest and registered with Advantage Gold. It offers a lot of things, Yet I am paying the extra money a month for the phone insurance. My Phone has Recently Broke and I have filled in the claim form like told to do so and sent it off but still not heard anything back. I have been without a phone now for about a month and still paying the extra a month and not heard anything back. I think this is bad seeing as if I missed a payment they would be onto me within days yet taking… Read Full Review
Written on: 28/10/2009
I've been using Nat West Online banking for about a year now after joining before and forgetting all my registration details! Its pretty simple to set up . You just use the online registration form and they will send you a reference number by post which usually comes in about 3-4 days then you follow instructions and your off!
Following your accounts around the site and making transfers from one to the other is dead easy. Its a little more difficult transferring to another (outside) account but… Read Full Review
Written on: 27/10/2009
after 40.yrs. a natwest costomer, i changed to a local building society bank. i found them available more hours daily @ saterdays also.
the iterest rate on the current account is much better.
I have to say i am chuffed with the change, Should have done it years ago… Read Full Review
Written on: 24/10/2009
I have used natwest online for quite a while. It is very convenient, easy to use and I now rarely have to visit my branch in person. I can access my account 24/7 transfer money from one account to another and keep track of incomings and outgoings from day to day without waiting for paper statements. I can also make payments to third parties' bank accounts which during the present mail strike is very helpful. I do not wish to tempt fate but can honestly state that I have experienced few… Read Full Review
Written on: 22/10/2009 by degbert (120 reviews written)
Perfectly useful service for all your basic banking needs such as checking balances, moving money around, setting up payments etc.
Web site by no means ground-breaking in terms of 'user experience' or even functionality, but secure, simple, and perfectly adequate.
As a client of one of their premium services, the people on the phone behind the system are equally as good… Read Full Review
Written on: 15/10/2009
I think it was really easy and straight foward and I would recommend to anyone who uses banking. It also helped my son save up money for his car and his college fees. I liked how it it was easy and didnt find anything i didnt like… Read Full Review
Written on: 09/10/2009 by Frosteee (69 reviews written)
I've been using Natwest Online Banking for five or six years having been a Natwest customer for 17 years, since my student days.
Whilst I haven't always been the biggest fan of Natwest as a bank I have to say that the online service is pretty good. It's simple, but secure to login with a separate PIN and Password. Major account changes are extra secure as you have to use a little PIN gadget (can't remember the proper name). You slide your card into a calculator sized device and enter your… Read Full Review
Written on: 04/10/2009
More convenient way of dealing with bank account… Read Full Review
Written on: 29/09/2009
I find it very easy and straightforward to use. I can keep a check on everything, including direct debits. I pay all my bills online and have never experienced any problems. I don't know what i'd do without it!… Read Full Review
Written on: 21/09/2009
I opened an E-Saver account on 14 October last year advertised at 4% + 2.10 % bonus fixed for 12 months and made my first substantial deposit on 4 November . The rate rapidly tumbled, of course, till it was only .5% +2.10% bonus. The bonus is only paid at the end of the month following the first month in which interest was due so I only got the first bonus at the end of December 2008. I have queried with both my branch and On-Line banking when the 12 months Fixed expires. My branch couldn't say… Read Full Review
Written on: 17/09/2009
Overnight on Tuesday 15th September NatWest changed their browser access codes and denied on-line banking to Google Chrome users without prior notification. When challenged they claimed 'Never to have supported Chrome'. Nobody is asking them to support it, just let us use what many of us consider to be the safest and most secure browser out there. Grrrrrrr!!!!!… Read Full Review
As rated by our community of reviewers
" Is rbsdgital the world's worst website design? (No, but..) " Read More
" Long term customer love uk call centre response " Read More
" Great customer service " Read More
" Clunky online banking is useless " Read More
" Problems getting savings money back. Terrible Service " Read More
Written by JNT99