Reviews for John Lewis Reviews

thomps21's review has yet to be rated - Be the first!
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I think John Lewis Online is second rate internet shopping. Bought a £1300 JLRC101 Range Cooker (AEG branded as John Lewis) online, mainly because it would be delivered within 14 days and, I'd be at home for a few days around then and I needed it in a hurry. To start with I was mistakenly t ...

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We regularly shop at John Lewis. The customer collection facility in store is brilliant - pay for your goods at the checkout and they'll send them to the collection point in the car park for you to collect later when you've finished all your shopping. The sales advisors are knowledgeable and there i ...

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Appalling aftercare service, nearly a month since I reported my TV was faulty and I still haven't got it back yet - a disgrace.

wingnut143's review has yet to be rated - Be the first!
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I purchased an MP3 player and a pack of accessories for it from John Lewis online. I didn't received it within the specified delivery time frame so I contacted their helpline. I was told the item had been sent by the courier back to John Lewis and they couldn't tell why (I was at home every day fro ...

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Picture of product shown online (Crabtree & Evelyn Summer Hill gift set) did not seem to match the description so I contacted customer services to query it. Was told wrong information and so received item that did not entirely match photo and which lacked one item pictured. Very poor indeed. They ...

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We purchased a John Lewis branded item. We lost the receipt. We rang up and enquired whether an exchange for a different size item would be a problem - they said it would not be a problem. My husband took the item to the store, and his exchange was refused. He was told they didn't know if he had sto ...

hazatt's review has yet to be rated - Be the first!
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We bought an expensive item at John Lewis. I had found out that it was cheaper (considerably) at another store, and so I let them know. They are refunding part of the price difference, but not the full amount. This is because John Lewis do not allow you to collect large items from their store - you ...

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Ordered TV for Christmas two weeks before and specified delivery day of 22nd Dec. Nothing turned up was promised it would be delivered 24th as they had problems with delivery, still nothing turned up. Called them and they made out I had ordered it for Jan 22nd 2008!

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We ordered a Nintendo Wii in early November in plenty of time for Christmas but it didn't arrive and we had many a fruitless contact with online staff. Eventually they declared it lost in transit just as the item was in short supply everywhere. We were offered a refund but as they were still availab ...

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I was very disappointed with the delivery service offered by John Lewis. I paid extra for a Saturday delivery and the goods didn't arrived on the arranged date. I contacted them to be told that I would receive them on Monday. Apparently, it's Christmas, it's busy and they can't meet the shipping d ...