Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 22/01/2011
So surprised that loads of people have been negative - the service and store layout of john lewis in Kingston is excellent. I've always found their staff a stark contrast to the type of help you get in most other retailers. Their prices are not cheap, despite their price promise, but sometimes they have great deals, and on some electrical items you can get additional warranty as part of the price.
Certainly I look online before buying anything, but for some things they are simply fantastic… Read Full Review
Written on: 18/01/2011
I bought two mattresses for my children from John Lewis. I also bought a new bed for my daughter there. I ordered it at the beginning of november and they only delivered it in the middle of december. After having to cancel everything i was doing for the next week after they phoned and waiting inside for the van to come it only came with one mattress and a broken bed! They had sent the mattress to the wrong person and took two weeks to find it. My children's' mattress had been thrown away which… Read Full Review
Written on: 13/01/2011 by zigran (7 reviews written)
Estee louder demans a high customer service, so for them it is not OK.
However in some places it is not taken into account. went the other day to the section in john Lewis, Liverpool, where they have expensive make up counters, asked a few if they had any contoiring and highlighting products. most of them "professionals" did not knew what is contouring or highlighting. only este lauder lady knew, but she has treated me as if i am stupid which she thought i was because its how many peopel in… Read Full Review
Written on: 12/01/2011
We visited John Lewis Kingston on 27th of Dec 2010 and purchased a mattress (please note, we are the 1st customers on that day to buy a mattress). We arranged a delivery on 11th of January, between 07:00-14:00. They only deliver on TUESDAYS or FRIDAYS, which i do not find very flexible at all. It took a day off work (My commute time to work is 1,5h so no point taking just the morning off). The delivery guys first called us at 08:00 saying they are on their way and at 08:30 they turned up only… Read Full Review
Written on: 11/01/2011
I am a bit unsure about this review. This was a multi-part order and for some aspects the service was excellent. The problem occurred when one part of the order was not delivered. I keep getting fobbed off by the call centre. I have finally had to ask for a refund for the non-delivered item. I like John Lewis and their products, but I think that they need to review their delivery systems… Read Full Review
Written on: 09/01/2011
ordered a toshiba laptop for christmas and delivery driver threw parcel over fence into the garden snow result damaged laptop.john lewis offered to replace with more expensive one for same price and £20 to say sorry .all was well and new laptop arrived but wouldnt connect to wireless network.contacted john lewis,is there a fix for this they say no will have to send it back with 1st one which they failed to collect.contact toshiba spend 2 hours on phone yes all toshiba laptops need to download… Read Full Review
Written on: 09/01/2011
john lewis .Reading, very efficient, friendly and pleasant. Ordered product and within 5 days was delivered and installed. The good thing was the delivery men fitted in with my schedule and not the other way around.
They turned up exactly when they should of and john lewis rang me to check.One small gripe though I have not yet recieved any paper though… Read Full Review
Written on: 08/01/2011 by Poppy41 (1 review written)
Rating is for the stores delivery service only, not for the store itself. I would not advise booking delivery for a large item with them unless you don't mind waiting. They have delivery problems and a lack of customer service concerning delivery (delivery people don't call back, no opportunity to call delivery people direct). Despite having 40 odd Sony Bravia TVs (46NX713) in stock and delivery being promised within 48 hours, delivery is now scheduled for 9 days after payment.
I had borrowed… Read Full Review
Written on: 08/01/2011
On 26 Dec I ordered 3 Ercol Chairs which were delivered on 31st Two were damaged, one worse than the other. Initially I accepted a 20% discount on one chair and a replacement for the other . I then changed my mind and asked for both to be replaced so they were done as two separate orders. The damaged ones were collected on 5 Jan and I then rang Customer Services to find out when the replacements would come as website said one had been despatched but the other said "order received" I was told… Read Full Review
Written on: 04/01/2011 by AndySav (4 reviews written)
Ordered school shoes for my daughter weeks ago, after sending an email a few days ago asking where I got the following reply....
I apologise that you have not yet received order number ********.
As this order is being delivered by Royal Mail, I am unable to track it.
I am unable to replace the item as it is already out of stock online.
As the delivery time has now elapsed and you have not received your items please contact your local sorting office to enquire if they are in receipt of… Read Full Review
Written on: 03/01/2011
Last week, we bought a Panasonic tv 46' from the Bluewater store after being advised that it was WIFI ready and had USB slots to access the Internet.The price £649 also included 5 year warrantee.
Yesterday we decided to check the specs again and realised that the information on the website was misleading and did not represent the facts told by the assistant. This morning we went into the Purley way store and reported our find, after a couple of hours spent on trying to locate manager and… Read Full Review
Written on: 24/12/2010
Shop is good but the Cafe coffee was awful and the toilets smelt bad. Service staff are excellent. Cafe staff are good and tried hard to please. Food a little expensive but satisfactory… Read Full Review
Written on: 23/12/2010 by garrie stoctuner (4 reviews written)
We found the service at the bluewater store terrific, we needed some ready made curtains for christmas and they found us excactly what we needed, the lady run he floor as she owned it which is good to see these days… Read Full Review
Written on: 22/12/2010
Brilliant. Game hadn't arrived, however this was due to bad weather and they phoned up saying we couldnt deliver but you can buy one locally and we will fund the price difference… Read Full Review
Written on: 19/12/2010
Ordered a Sony HDRXR155 from them on Sat 18th Dec 2010 online, assured next day store collection, emailed about problems, phoned again to confirm delivery and was absolutely positively guaranteed delivery. Phoned Hamilton call centre the next day and was told it was in store. Drove 40 miles to collect the item, fought for a parking space, then sat for 2 hours at their collection point which was freezing cold to be told it hadn't arrived. John Lewis are the most useless retailer on the High… Read Full Review
Written on: 19/12/2010 by Joanna Lloyd (1 review written)
I ordered my goods on Johnlewis.com as they said that they would deliver
to a collection point by 2pm the next day. When I got there at 4pm, no goods. The weather!! I didn't know the weather affected emails saying "dear customer, we're going to be late and we're sorry". Presumably they don't care now they have my money.
If they'd put any indication on their website that there might be an issue, I could have made alternative arrangements.
Why didn't I get an email/text telling me the goods… Read Full Review
Written on: 15/12/2010
Bought a coffee machine on line and was told that they were in stock and would be delivered in 5 days. Asked to check and double check for this item which she did and confirmed it was available and would be delivered. Checked the on line tracker and this told me that the coffee machine had been received - which it hadn't! The man on the phone told me that this wasn't for my benefit but to say the courier had received it. I asked him to confirm when they thought I would receive it. I was on hold… Read Full Review
Written on: 15/12/2010
I went to John Lewis beacuse I though they would be reliable and worth paying the extra for.
The reality is they are pretty awafull. Having paid (£19-95) for a 2 to 9pm delivery the goods did not arrive. At the timee of writing I have spent the best part of on hour on 4 sperate occasions to their call centre in Scotland. They have prommised to call back twice and have not, and as yet cannot even tell me where my parcel is.Utter rubbish... If I were you I'd go elswhere and get it cheaper as… Read Full Review
Written on: 13/12/2010
bought wooden slatted blinds - they ordered the wrong ones and fitted them- 6 weeks later I am still awt the ones I picked 12 weeks ago, they also fitted a kitchen one which jammed after the first use- fitter came and yanked them - next day the plinth had fell off - I ordered 3 the previous year and one got stuck closed, the other had a chip on the cream wood and a piece of the mecanism fell out of the top of the other one!!! they cost £700, fitter just comes back out and starts to yank them… Read Full Review
Written on: 13/12/2010
John Lewis.com were very happy to take my money - which they did 4 days before the advised delivery date. The goods didn't arrive, they didn't know why. I am still trying to get my goods, they have offered a date 8 days after taking my money but can't explain the problem or even call me when they promise. I have been bitterly disappointed with the appalling customer service of what is meant to be a premium company. For me this was the most expensive purchase of the year and to have been messed… Read Full Review
" Shocking telephone service and delivery service " Read More
Written by maraccas
" Great online experience " Read More
Written by dangermousette
" Great Selection! " Read More
" Apauling Service " Read More
" Could not even be bothered to answer phone " Read More