Reviews for John Lewis Reviews

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Bought a John Lewis washing machine last year. It broke down and it has taken me over a month of pleading, shouting and cajoling and still no working washing machine. The Machine is only a year old and already parts are unavailable. Waiting to receive replacement which could take another 7-10 days. ...

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I have long been a committed John Lewis customer and have bought many items from them and been very happy. But then , none of my purchases had a problem .. until now.

My 6 month old fridge freezer has now had three seperate faults. JL have flatly refused to replace it and instead insist that their ...

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I have ordered £2500 of furniture which was due to be delivered in 2-4 weeks.
- I was contacted by John Lewis after 4 weeks to inform me one of the pieces of furniture was not corrected delivered to the warehouse so there would be further unknown delays.
- I was called again 1 week later rat ...

janice truscott's review has yet to be rated - Be the first!
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John Lewis seems to be going rapidly downhill.

The operator told me that their customer service is now farmed out to a company operating from Glasgow.

This company doesn't seem to realise that customers are happy to pay extra with John Leiws because they know thinkthat they will get good service ...

First12005's review has yet to be rated - Be the first!
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We bought a dishwasher from John Lewis. The price seemed much lower than other websites. There was also the option for them to take away the old one for a small extra fee. There were lots of delivery options and I could have had the item delivered within about 2 days, although I chose a specific ...

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We ordered a television from John Lewis, delivered bang on time. Excellent service, excellent value, would use JL every time. Excellent free delivery service.

kstar's review has yet to be rated - Be the first!
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Generally superb. Will match other prices in the vicinity. Customer services is outstanding. Many other stores should look at their Customer services.

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I recently bought a vacuum cleaner from John Lewis direct. I didn't opt for Next Day delivery as I wanted to save some money so I choose Free delivery between 1-5 days. It arrived in less than 24hrs. And everything is perfect. I'd use them again and again.

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I found the service to be unreliable and experienced poor communication. 3 out of 3 named day delivery orders failed to be delivered on the correct day. I had to chase this up myself on each occasion and was reimbursed by small amount for huge inconvenience and disappointment

Would NOT recommend ...

poppyma's review has yet to be rated - Be the first!
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The fridge from John Lewis was damaged on receipt and after MANY phone calls by us the best they could offer was that a service engineer would call at some time between 9 and 5 on a weekday meaning we would have to take time off at our expense with no guarantee that the problem would be fixed and no ...