John Lewis Reviews

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★★☆☆☆
2.1 / 5
29% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

John Lewis is now one of the largest Department Stores, We have many John Lewis reviews. So why not write your John Lewis Review on John Lewis Online or John Lewis UK, it could be about anything, from the John Lewis Gift List to John Lewis Flowers. Tell others now about your experience with the John Lewis department store.
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★☆☆☆☆

“Worst delivery experience from any store”

Written on: 17/04/2014 by camdenhighstreet (1 review written)

I waited for over 10 days after placing my order (for a TV) to be given a delivery slot. I was given a 6 hour time slot (7am - 1pm). The driver rang at 1pm to say he was not coming - he "ran out of time" and "sometimes things happen on the road". He said JL would ring within "half an hour" to rearrange the delivery. After waiting for 2 hours, I rang JL. They had no idea the TV was not delivered. I was then given an assurance by the delivery manager that the TV would be delivered in the… Read Full Review

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★★★☆☆

“Not what they were but still better than most”

Written on: 09/04/2014 by JavierEdmondson (1 review written)

Have been a regular John Lewis shopper for a number of years. The service isn't quite what it was, but it is far superior to most other High Street stores. One thing that concerned me was, following a recent delivery, I was given a card which stated that I had been offered the option to have all packaging removed and for the item to be placed in the room of my choosing. I was offered neither, my item was merely brought inside the front door. This wasn't a huge problem as my husband could… Read Full Review

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★★★★☆

“Fabulous service albeit poorly designed online story”

Written on: 05/04/2014 by jayinthebox (8 reviews written)

The gripes are that the online store insists on showing out of stock orders (even when I choose to not see them), and they do not issue special orders outside of the UK. On the positive side, I have found the customer service department to generally be responsive, helpful and keen to please. I am impressed with the JL policies and staff and would heartily recommend them, especially for international customers where service/response is key… Read Full Review

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★☆☆☆☆

“Only gave 1 star because it won't let me give no stars!”

Written on: 25/03/2014 by MichealMcKinney1992 (1 review written)

I ordered a new cooker online and paid the extra £74 for connection and disposal of old cooker. I took a day off work and waited in all day, only for the cooker to turn up at 6:30 PM and be told they couldn't connect it and if I didn't like that I should ring their so-called customer services. All they suggested was that I look in the yellow pages for an electrician and they would refund me the connection costs. That would mean at least 2 more days, one for the electrician and another for… Read Full Review

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★☆☆☆☆

“Rude staff, faulty products, Don't care attitude.”

Written on: 22/03/2014 by jmMcCullough422 (1 review written)

I bought a soap dispenser and its tray. The dispenser didn't work so I went to return it. I used it once in my kitchen and it stopped working. Returns lady told me that it is a bathroom item (very rudely as is if was some sort of idiot) and that I shouldn't have used it in the kitchen. Apparently john lewis 'bathroom' soap dispensers are not designed to be used within the confines of a kitchen. Well thats what i was lead to believe. After arguing my case for about 20 minutes i finally got… Read Full Review

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Filthysolo's Comment

Written on: 21/05/2014

HI! how about my attending an interview at their private members club in Cookham.

The Odney Club is for JL members only. They advertised for a beauty therapist to work Sundays - went along , carrried out a full massage treatment on a member there - then proceeded to sit for a full hour's interview aterwards.

Imagine how I felt to be turned down via email over an "unclean" uniform - why let me massager her then?

rAGING GRRRRR

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★★★★★

“WELL DONE ON THIS OCCASION JOHN LEWIS!”

Written on: 11/03/2014 by denfearn (1 review written)

We purchased a TV 4.5 year's ago which came with a 5 year guarantee. For about 5 months we had been experiencing problems with the remote and the DVD connection. We purchased another DVD but this did not solve it. We didn't think it was the TV as we had a picture. Anyway, eventually it was discovered there was a problem with the TV. JOhn Lewis despatched an engineer from Plymouth to St Ives and a part ordered. The part was delayed and after 16 days John Lewis decided to replace the TV for… Read Full Review

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★☆☆☆☆

“ABSOLUTELY PATHETIC SERVICE - COULDN'T CARE LESS ATTITUDE”

Written on: 08/03/2014 by JaydenGuthrie236 (1 review written)

Our washing machine broke, so we thought, we would get one from John Lewis, we have had an account for over 10 years, we don't owe anything either. I selected a Samsung washing machine for £564 with a 5 year guarantee, when it came to add to my account, the online service asked for my John Lewis card. I haven't used the card for over a year, so put in in a safe place - needless to say it was too safe, as we couldn't find it. So I phoned John Lewis card services and informed them about the… Read Full Review

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★★☆☆☆

“John Lewis Insurance”

Written on: 02/03/2014 by JohnnyHolland (3 reviews written)

Personally, I would AVOID John Lewis for Home or Contents Insurance as from personal experience they are expensive and seem to be totally confused as to what they can or cannot offer - my wife was refused contents insurance (despite 25 years plus insurance without any claims)then bizzarely they called her a few days later and asked if she 'wants to accept out quote'(which we found enormously confusing). Even though we had John Lewis buildings insurance (which costs £800 per year and which I… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 01/03/2014 by Price68 (1 review written)

We were in the computer department of the Sheffield store and decided to get a booster for our wireless router. The supervisor found us an "expert" to help us. He advised us to get a device that used our mains electric ring main and then sent out a wireless signal into a different part of the house. I asked him specifically if it was wireless-it didn't say so on the box. He assured me it was. Needless to say when I got home and opened the box it was not wireless. I rang to complain and… Read Full Review

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★☆☆☆☆

“5 Weeks for a Fridge-Freezer Delivery?!!!!”

Written on: 22/02/2014

Do yourselves a huge favour and stay away from ordering white goods from John Lewis....like anything larger than a handbag john lewis makes you wait and wait and wait....they said 3 weeks for delivery...called customer service - absolutely useless. Even though they made me wait 5 weeks after just a few days - I couldn't even change the order to ask the delivery guys to take my old fridge away...do yourselves a favour and go to curry's - next day delivery...but then curry's actually hold… Read Full Review

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★☆☆☆☆

“The John Lewis Customer Service Myth.”

Written on: 19/02/2014 by chasdownie (1 review written)

Just dealt with John Lewis Customer service for a PC repair. they are appalling. Months to get a simple repair fixed, no updates and they dont have a clue on what customer service is. Bought from them believing their customer service myth and paid dearly, as I had to buy a new laptop while I waited months to get PC sorted. Dont believe their customer service myth. … Read Full Review

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★☆☆☆☆

“Appalling customer service from John Lewis”

Written on: 12/02/2014

Appalling customer service from John Lewis. Their systems don't work and departments don't speak to each other. I found their advisors rude and not willing to listen to their customers. I feel they're getting complacent and I will be looking at taking my business elsewhere… Read Full Review

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★☆☆☆☆

“Worlds apart from the quality I'd expected”

Written on: 09/02/2014 by StuartBarnes11 (1 review written)

My wife and I purchased a wardrobe online from John Lewis in late December 2013. We thought we'd grabbed a bargain wardrobe for our 2 year old daughter's bedroom when we found one reduced from £300 to £150 in the sales. A week or so later we were advised that they had none left and so we could either have a cash refund or chose another item. Whilst disappointed that they'd failed to supply a product to us that we had purchased in good faith, we nevertheless chose another item, the 'Mika… Read Full Review

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★★★★★

“Microwave replaced.”

Written on: 28/01/2014 by Mancrowave (1 review written)

Bought a samsung microwave online from John Lewis. It's developed a electrical fault and the spinny thing wouldn't turn. Emailed them on Sunday got a reply yesterday and got a replacement today. There arranging someone to pick up the faulty one tommorw. Was so happy with the service had to register and write a review… Read Full Review

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★☆☆☆☆

“Disaster dryer buying experience”

Written on: 26/01/2014 by rockycrag (1 review written)

We wanted to buy a washing machine and dryer. My husband researched the different products available and picked the products he wanted. We had always been impressed by the staff at John Lewis and when we were deciding on where to buy these from, we chose John Lewis even though we could have gotten them cheaper from other outlets. We wanted to have them delivered on a Friday because that is the only day we can be home for so to make sure that this happened, my husband rang them up and gave… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 15/01/2014

Tried to buy a £239 Magimix from John Lewis online on boxing day with money I had been given for Christmas. It never arrived, call centre staff didn't care and didn't have the authority to do anything - I phoned 8 times over 2 weeks, each time notes were written on the account and a supervisor "would call me back by 2pm". There were never any calls back. I would not advise buying large or expensive items from John Lewis, as if anything goes wrong they are powerless to sort it out. This is the… Read Full Review

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★☆☆☆☆

“Collecting old appliances”

Written on: 15/01/2014

John Lewis refused to collect my old American style fridge freezer on the grounds it could be heavy and would require 3 people to carry. However they where very happy to deliver a new one! When I asked why can the same 3 people who delivered the new one collect the same size old one. They quoted health and safety!… Read Full Review

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★☆☆☆☆

“Ashford Kent 11/1/14 Not served ”

Written on: 13/01/2014

Went to the bed section checked products not offered assistance after 10 or so minutes waiting decided to go for coffe returned to bed section One staff member serving a family, two managers nearby talking ignoring customers Another staff member waiting in corner avoiding contact with customers after twenty minutes , Walked out to go back to local independent who wanted our return business clearly John Lewis Staff don't want their bonus in 2014. Graham… Read Full Review

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★☆☆☆☆

“tv installation stich up”

Written on: 09/01/2014

ordered a tv and paid for the optional installation of £55. it was duly delivered today and a signature was requested for the delivery. when I asked about the installation, was told they are just couriors. phoned JL who said we live outside their instal area ( NO mention of this when accepting the order and full payment). sad that a once reputable company has sunk to this level… Read Full Review

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★★★★★

“Flawless service, fast delivery, never let me down!”

Written on: 08/01/2014

I have been browsing through the reviews below and I must say I am quite surprised as I have only had good experience with ordering from John Lewis. The last two orders I've placed were on the 18/12/13 and 20/12/13. Both orders arrived faster than expected, the package looked absolutely flawless and since one of the orders was a Christmas gift for my hubby, I had it wrapped and with a message on it, which looked nice. Everything was absolutely fine. I will definitely keep on ordering with JL… Read Full Review

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