Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 29/10/2010 by MarcG68 (2 reviews written)
Absolutely disappointed and very angry about the poor customer service received from both their Cardiff store and www.johnlewis.com.
1. I asked for a made-to-measure roller blind to be delivered to the Cardiff store for collection. It got lost in their storage room. They did not contact us that the blind had arrived and it took two visits to the store to locate it.
2. Another made-to-measure blind was wider at the bottom than at the top. I returned it to the Cardiff store, but they now seem… Read Full Review
Written on: 22/10/2010
Purchased a pair of Purple trainers online they arrived and were Pink it took 3 emails and 2 phone calls to get a RMA number for a return as they were not the right colour as described online. Total outlay £25 on phone calls left hanging on for 45+ minutes. Courier did notturn up as booked lost a days pay.
All in all £25 to cover cost of phone calls and a pathetic afterthought Sorry. I would not recommend buying online this Christmas from this company service is awful… Read Full Review
Written on: 22/10/2010
I am reviewing the online service. The product i ordered turned up in an empty box! on calling the customer service department they implied that I was being dishonest about the situation. so not only did i not have the product i ordered i was also very insulted!! after a lengthy and unpleasant conversation I managed to get my money back. It was very upsetting. I wont be using the online service again- Very disappointing. Its a shame as the in-store product is very desiring… Read Full Review
Written on: 19/10/2010 by Jenesequa (4 reviews written)
I bought 60 quid worth of Bobbi Brown makeup and brushes on the John Lewis website, with free delivery. The delivery took forever, after about 8 days of no show I phoned up John Lewis and was told that a substitute order had been created free of charge and this arrived the next day. The original order did turn up a few days later. Now I have a duplicate set of makeup out of goodwill and this demonstrates to me that John Lewis will go out of their way to please a customer and resolve issues, and… Read Full Review
Written on: 18/10/2010
I have had an appalling service with the John Lewis home design service at Blue Water. I ordered curtains on the 7 day service and had them measured by John Lewis staff, of which the woman decided to put on the order on the bespoke service which is about 6 weeks service but did not let us know, on chasing them over and over customer service finally got back and informed me they were on a bespoke service and apologized for the woman not letting me know. My curtains are finally in but are too… Read Full Review
Written on: 10/10/2010
Have always liked John Lewis and found them to have polite, customer-oriented staff - not always perfect, but a definite cut above the staff in other shops who make it quite clear that the customer is an interruption to their own social lives.
Their merchandise is usually of very good quality, and I have never had a problem if I've wanted to return anything.
My favourite department store.
… Read Full Review
Written on: 07/10/2010
I phoned the High Wycombe shop to see if they had a product in stock. According to the person on the phone, they did not. I popped in anyway and found that they had 3 in stock. Clearly the person on the phone could not be bothered to check. I contacted John Lewis customer services and instead of an apology I got an extremely arrogant reply. They did not accept that they were at fault, instead making excuses, saying that they may have been in a warehouse when the staff member "checked". As I was… Read Full Review
Written on: 07/10/2010 by rjesson (1 review written)
I adore John Lewis, they are incredibly helpful and the shop is a pleasant environment to be in. Their food section, Waitrose is my favourite supermarket ever… Read Full Review
Written on: 06/10/2010
A few months ago I bought a laptop from john lewis. I got home and realised that i did not like the laptop so brought it back into store the following day and I got a full refund even though i had opened the laptop and set it up. Very impressed.
I then carefully considered what laptop I should buy and bought from John Lewis, the person who served me was extremely helpful.
Also I have bought a gust bed earlier in the year and one of the mattress had black marks (i presume from transportation… Read Full Review
Written on: 06/10/2010
We bought an expensive double bed from John
Lewis in Oxford Street, and the service was atrocious! first they got our details wrong for delivery...then the bed broke and the Aftersales care was absolutely appalling, the Mr Woodwood phoned me and said "your warranty had run out"...We'd only had the bed 3 months! He also told me that because I moved the bed 2 inches I 'invalidated' the warranty! I would not recommend John Lewis for beds....better to go to a furniture or bed store… Read Full Review
Written on: 29/09/2010 by catherina (1 review written)
22nd September 2010 - Looked on John Lewis website to see if TV was in stock. It was in stock so I ordered it
23rd September 2010 - Received general email to let me know TV was back in stock. Ignored this as I had already ordered it.
26th September 2010 - Rang John Lewis Direct to confirm that TV would be delivered on 29th September 2010, as I had not received the usual confirmation email. To my surprise and dismay I was informed that the TV was "out of stock".
26th September 2010 -… Read Full Review
Written on: 28/09/2010
online service poor to say the least
they screwed up delivery
phoned to cancel order as needed the item
was told it was cancelled so bought item from another store
then they tried to deliver the item
i phoned and said i had cancelled
they said no
i gave them name of operator who cancelled
3 phone calls later and i conclude
canceling an order is impossible
right hand has no idea what left is doing
they never call back when they say they will
dont buy on line.....................
you will end… Read Full Review
Written on: 25/09/2010
We were to receive an expensive wedding present from my uncle. John Lewis never ever delivered it. They kept putting the phone down on me and basically conned my uncle out of £300 worth of a food processor. We all rang SO many times (24 at last count),but they fobbed us off time and time again, staffed put the phone down on us time and time again and its just truely horrible, upsetting experience. I've been in tears over it, they keep claiming the gift is with a delivery company (for the last… Read Full Review
Written on: 24/09/2010
Ordered a mattress from John Lewis online which shows that it will be delivered within 7 working days. After a few days JL phoned me and confirmed the delivery date. The day before delivery they sent me a text message and confirmed again. But they didn't turn up!!! - I wasted a whole day staying at home just waiting for the delivery - when I phoned customer services they said they didn't know what was happening. They asked me to hold the line - I listened for the music for over 10 mins and had… Read Full Review
Written on: 20/09/2010
Very good service in store and prompt delivery on time and the delivery men were impressive as got the sofa up four flights of stairs with no hassle. Overall great service… Read Full Review
Written on: 20/09/2010
We used John Lewis for our gift list which included a £1,400 sofa and chair which was supposed to be delivered saturday. The wrong sofa was delivered and there was no sign of the armchair and two items were missing. It was supposed to be so magical receiving our gifts and it was all ruined. I am still chasing John Lewis re: the missing items and still have not heard why this has happened and when we will recieve our gifts. Surely this should be made a priority and yet i am still waiting for my… Read Full Review
Written on: 18/09/2010
I bought a Miele washing machine and dishwasher from JL online and arranged for express delivery, items arrived promptly as arranged, however the dishwasher had a slight dent on the left side, i phoned up customer services and within 5 minutes had been offered a collection and drop off of a new item, no fuss no waiting. excellent service, will never use comet or currys ect again… Read Full Review
Written on: 25/08/2010
Bought a Sony Bravia internet ready tv. Found out that it will only accept the Sony wifi dongle at around £70.00, John Lewis did not make it clear that you could only use the expensive Sony Dongle. Also 5 year guarantee and no paperwork to back it up. Tried phoning twice and was told copy receipt on its way, no paper work req. What does it cover?? anyway nothing heard since. poor customer service… Read Full Review
Written on: 17/08/2010 by Justice1 (1 review written)
Ordered a bed and mattress. The mattress arrived separately on time and fine. The bed however didn't show up. I waited in a whole day. Phoned up the delivery people who said they triued to deliver. Well they bloody well didn't try to deliver unless trying meant they couldn't get it out of the stock room floor. Lazy, incompetent lying baztards. Cancelled order and will NEVER use John Lewis again!… Read Full Review
Written on: 30/07/2010
my worst experience ever!!
how to spend £1200, wait for a delivery, see it and get told they can not deliver because you live on the 3rd floor???
unbelievable!! maybe they should ask what floor you live in in the first place on their website??
A total disaster and no will to help!!
Now my M&S shopping is getting warm without a new fridge!!!! ;-)… Read Full Review
" Lovely store to shop in. They sell really lovely dresses that fit w... " Read More
" Avoid at all cost " Read More
" Shoddy product, worse service " Read More
" Very untidy " Read More
Written by Tedoskarshy88
" My £14 went a long way. Heres what i got. " Read More
Written by MrTortoise23