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Written on: 25/08/2010
Bought a Sony Bravia internet ready tv. Found out that it will only accept the Sony wifi dongle at around £70.00, John Lewis did not make it clear that you could only use the expensive Sony Dongle. Also 5 year guarantee and no paperwork to back it up. Tried phoning twice and was told copy receipt on its way, no paper work req. What does it cover?? anyway nothing heard since. poor customer service… Read Full Review
Written on: 17/08/2010 by Justice1 (1 review written)
Ordered a bed and mattress. The mattress arrived separately on time and fine. The bed however didn't show up. I waited in a whole day. Phoned up the delivery people who said they triued to deliver. Well they bloody well didn't try to deliver unless trying meant they couldn't get it out of the stock room floor. Lazy, incompetent lying baztards. Cancelled order and will NEVER use John Lewis again!… Read Full Review
Written on: 30/07/2010
my worst experience ever!!
how to spend £1200, wait for a delivery, see it and get told they can not deliver because you live on the 3rd floor???
unbelievable!! maybe they should ask what floor you live in in the first place on their website??
A total disaster and no will to help!!
Now my M&S shopping is getting warm without a new fridge!!!! ;-)… Read Full Review
Written on: 29/07/2010
John Lewis High Wycombe is usually a really good store but we purchased an Oberon Fire Pit (Garden Burner/Heater) earlier in the summer and it is now a rust bucket after being left out overnight in light rain. Because we did not have a receipt they would not help - even though only John Lewis sells them!… Read Full Review
Written on: 27/07/2010
Bought computer from John Lewis late July, they failed to deliver it twice and the customer service in trying to deal with it was very poor. I had an expectation of good customer service and sadly that seems to be a thing of the past. I took my custom elswhere… Read Full Review
Written on: 21/07/2010
JL's delivery service didn't turn up when expected, though they claimed to have done so, but there wasn't even a note left behind. It's July, and we're waiting for a new, and a hopefully working fridge for another week, since this was the nearest new delivery slot they could offer. But no guarantee of the delivery van turning up this time. All I can do is keep my fingers crossed… Read Full Review
Written on: 16/07/2010
I have recently moved into a new house and have ordered lots of items for delivery and I have to say John Lewis are by far the worse. The first delivery attempt was cancelled as they had ordered the wrong item and on the second attempt we had a delivery slot of 3 - 8pm. At 8.30pm I was told that the delivery was late and should arrive in the next hour. It finally arrived at 9.45pm with no apology. When I complained to the customer service person she basically told me what did I expect with… Read Full Review
Written on: 14/07/2010
I managed to get almost all the appliances for my new house from John Lewis for about £1500 - partly due to their excellent clearance section.
What REALLY impressed me was that I bought half of them in the shop and half online, asked for the same delivery date, and the entire consignment arrived with no missing bits and no hassle. I was expecting them to be slightly disorganised and send two trucks, one for the in-store purchase and one for the online purchase.
The only niggle I have is… Read Full Review
Written on: 30/06/2010
We have just bought bedroom furntiure from John Lewis because we thought that although they are a bit expensive they provide a good service, how wrong we were. When they delivered the items some were damaged so they took them back. However now the items are out of stock, so we are left with half a bedroom furniture set. John Lewis have not been very helpful and I definitely wont be buying from them again. I would not recommend john Lewis… Read Full Review
Written on: 16/06/2010
John Lewis Direct customer service is the worst I ever experienced in my life. Late delivery, kept me waiting till midnight and never turned up, did not receive the tv and the 3d player together. Only offered £75 compensation which i received 8 working after (was supposed to be received in 3-5 working days) and Jamie from customer service was very rude to me making me feel as a beggar. I sincerely sincerely regret ever dealing with John Lewis Direct. now i want to return the tv i really wonder… Read Full Review
Written on: 11/06/2010
John Lewis (Oxford Street) has great prices but is very poor at stock maintenance. They didn't even have a baking tray in their central london stores and recommended I go to Brent Cross - the petrol itself would have been more expensive than the baking tray.
Similary, I went at the weekend to buy a magimix 3200 (again at the Oxford Street branch) and they had none of those in stock either. I consequently went to Selfrdige where they had stock and it was only £1 more expensive. John lewis… Read Full Review
Written on: 04/06/2010
Appalling after sales service tv faulty within 6 weeks won't replace sent off to br repaired with a 10 day turnaround supossedly now told to wait at least 28 days for repair… Read Full Review
Written on: 03/06/2010
excellent customer service, both before and after purchase. bought my 1st laptop there, it malfunction, they allow me a total refund so i went to buy a newer model.
Its not like those electronic stores who keep making u bring back for repairs, then left u in the lurch after 14 or 28 days to deal with the manufacturer.
Bought my 2rd laptop, again excellent service. Good sales rep to explain functions, better price than some electronics store, even recomend me to take my time to look at other… Read Full Review
Written on: 24/05/2010
I went in to John Lewis - a 15 minute walk across one side of Glasgow to the other - to buy a netbook. They had only a display model in store, so I along with an employee, who knew less about the product than I did, ordered it nnline so I could get the netbook the next day. I thn had to collect the netbook from the store the following day - another 15 minute hike. Where is the customer care in all this. In future - if I buy anything from John Lewis - I'll buy it online. I certainly didn't see… Read Full Review
Written on: 02/05/2010
I have had a terrible experience with John Lewis over my laptop. Firstly the laptop came with warranty- little did I know I would have to call over 11 different numbers just to get my laptop picked up to be fixed (only 6 months after purchase!). Furthermore they don't even deal with it themselves- I was put through from one person to another, which took the best part of two days. I wasn't able to get a replacement laptop either, for the three weeks they had my laptop. Finally I received it… Read Full Review
Written on: 19/04/2010
Having purchased a plasma tv and blu ray player online i was looking forward to receiving it the following week . As a matter of chance i was reading the specifications of it on the manufacturers website and was well miffed (to put it politely) to see that they differed (screen resolution on j lewis site 1920x1080 but it actually is 1024 x768 not full hd as j lewis say . Promptly cancelled and they still tried to deliver the tv even though the woman assured me it was all sorted . Now im told… Read Full Review
Written on: 13/03/2010
Purchased Sony computer - collected from Cambridge pick up point on the Sunday. Did not use until the Tuesday when screen found to have a dead pixel.
Rang customer services who agreed to replace without query. New computer delivered to my home 8.30am on the Friday and faulty one collected.
Superb service - would not have recived the same from other PC retailers - plus free extra years warranty. Would not purchase electrical goods anywhere else… Read Full Review
Written on: 03/03/2010
The in store service was, as usual, friendly and efficient, but sofa as delivered was a complete load of rubbish. It was already damaged on delivery and so the internal construction, which looks like a drunk chimp had made it, was visible. It feels like they were ripping me off, the sofa was so poorly made. I will no longer trust John Lewis… Read Full Review
Written on: 26/02/2010
Having purchased a product by telephone at the Sheffield store, and calling apprx.1.5 hrs. later to collect. I was told that the product was actually out of stock! There was no urgency..the person who took the order was on a break?? To make matters worse, my husband ,who is disabled, had his brand new car bumped by someone backing out of a parking space whilst I was in the store trying to sort the problem. They gave me a refund and offered me a voucher, by way of compensation, for their coffee… Read Full Review