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Written on: 10/10/2010
Have always liked John Lewis and found them to have polite, customer-oriented staff - not always perfect, but a definite cut above the staff in other shops who make it quite clear that the customer is an interruption to their own social lives.
Their merchandise is usually of very good quality, and I have never had a problem if I've wanted to return anything.
My favourite department store.
… Read Full Review
Written on: 07/10/2010
I phoned the High Wycombe shop to see if they had a product in stock. According to the person on the phone, they did not. I popped in anyway and found that they had 3 in stock. Clearly the person on the phone could not be bothered to check. I contacted John Lewis customer services and instead of an apology I got an extremely arrogant reply. They did not accept that they were at fault, instead making excuses, saying that they may have been in a warehouse when the staff member "checked". As I was… Read Full Review
Written on: 07/10/2010 by rjesson (1 review written)
I adore John Lewis, they are incredibly helpful and the shop is a pleasant environment to be in. Their food section, Waitrose is my favourite supermarket ever… Read Full Review
Written on: 06/10/2010
A few months ago I bought a laptop from john lewis. I got home and realised that i did not like the laptop so brought it back into store the following day and I got a full refund even though i had opened the laptop and set it up. Very impressed.
I then carefully considered what laptop I should buy and bought from John Lewis, the person who served me was extremely helpful.
Also I have bought a gust bed earlier in the year and one of the mattress had black marks (i presume from transportation… Read Full Review
Written on: 06/10/2010
We bought an expensive double bed from John
Lewis in Oxford Street, and the service was atrocious! first they got our details wrong for delivery...then the bed broke and the Aftersales care was absolutely appalling, the Mr Woodwood phoned me and said "your warranty had run out"...We'd only had the bed 3 months! He also told me that because I moved the bed 2 inches I 'invalidated' the warranty! I would not recommend John Lewis for beds....better to go to a furniture or bed store… Read Full Review
Written on: 29/09/2010 by catherina (1 review written)
22nd September 2010 - Looked on John Lewis website to see if TV was in stock. It was in stock so I ordered it
23rd September 2010 - Received general email to let me know TV was back in stock. Ignored this as I had already ordered it.
26th September 2010 - Rang John Lewis Direct to confirm that TV would be delivered on 29th September 2010, as I had not received the usual confirmation email. To my surprise and dismay I was informed that the TV was "out of stock".
26th September 2010 -… Read Full Review
Written on: 28/09/2010
online service poor to say the least
they screwed up delivery
phoned to cancel order as needed the item
was told it was cancelled so bought item from another store
then they tried to deliver the item
i phoned and said i had cancelled
they said no
i gave them name of operator who cancelled
3 phone calls later and i conclude
canceling an order is impossible
right hand has no idea what left is doing
they never call back when they say they will
dont buy on line.....................
you will end… Read Full Review
Written on: 25/09/2010
We were to receive an expensive wedding present from my uncle. John Lewis never ever delivered it. They kept putting the phone down on me and basically conned my uncle out of £300 worth of a food processor. We all rang SO many times (24 at last count),but they fobbed us off time and time again, staffed put the phone down on us time and time again and its just truely horrible, upsetting experience. I've been in tears over it, they keep claiming the gift is with a delivery company (for the last… Read Full Review
Written on: 24/09/2010
Ordered a mattress from John Lewis online which shows that it will be delivered within 7 working days. After a few days JL phoned me and confirmed the delivery date. The day before delivery they sent me a text message and confirmed again. But they didn't turn up!!! - I wasted a whole day staying at home just waiting for the delivery - when I phoned customer services they said they didn't know what was happening. They asked me to hold the line - I listened for the music for over 10 mins and had… Read Full Review
Written on: 20/09/2010
Very good service in store and prompt delivery on time and the delivery men were impressive as got the sofa up four flights of stairs with no hassle. Overall great service… Read Full Review
Written on: 20/09/2010
We used John Lewis for our gift list which included a £1,400 sofa and chair which was supposed to be delivered saturday. The wrong sofa was delivered and there was no sign of the armchair and two items were missing. It was supposed to be so magical receiving our gifts and it was all ruined. I am still chasing John Lewis re: the missing items and still have not heard why this has happened and when we will recieve our gifts. Surely this should be made a priority and yet i am still waiting for my… Read Full Review
Written on: 18/09/2010
I bought a Miele washing machine and dishwasher from JL online and arranged for express delivery, items arrived promptly as arranged, however the dishwasher had a slight dent on the left side, i phoned up customer services and within 5 minutes had been offered a collection and drop off of a new item, no fuss no waiting. excellent service, will never use comet or currys ect again… Read Full Review
Written on: 25/08/2010
Bought a Sony Bravia internet ready tv. Found out that it will only accept the Sony wifi dongle at around £70.00, John Lewis did not make it clear that you could only use the expensive Sony Dongle. Also 5 year guarantee and no paperwork to back it up. Tried phoning twice and was told copy receipt on its way, no paper work req. What does it cover?? anyway nothing heard since. poor customer service… Read Full Review
Written on: 17/08/2010 by Justice1 (1 review written)
Ordered a bed and mattress. The mattress arrived separately on time and fine. The bed however didn't show up. I waited in a whole day. Phoned up the delivery people who said they triued to deliver. Well they bloody well didn't try to deliver unless trying meant they couldn't get it out of the stock room floor. Lazy, incompetent lying baztards. Cancelled order and will NEVER use John Lewis again!… Read Full Review
Written on: 30/07/2010
my worst experience ever!!
how to spend £1200, wait for a delivery, see it and get told they can not deliver because you live on the 3rd floor???
unbelievable!! maybe they should ask what floor you live in in the first place on their website??
A total disaster and no will to help!!
Now my M&S shopping is getting warm without a new fridge!!!! ;-)… Read Full Review
Written on: 29/07/2010
John Lewis High Wycombe is usually a really good store but we purchased an Oberon Fire Pit (Garden Burner/Heater) earlier in the summer and it is now a rust bucket after being left out overnight in light rain. Because we did not have a receipt they would not help - even though only John Lewis sells them!… Read Full Review
Written on: 27/07/2010
Bought computer from John Lewis late July, they failed to deliver it twice and the customer service in trying to deal with it was very poor. I had an expectation of good customer service and sadly that seems to be a thing of the past. I took my custom elswhere… Read Full Review
Written on: 21/07/2010
JL's delivery service didn't turn up when expected, though they claimed to have done so, but there wasn't even a note left behind. It's July, and we're waiting for a new, and a hopefully working fridge for another week, since this was the nearest new delivery slot they could offer. But no guarantee of the delivery van turning up this time. All I can do is keep my fingers crossed… Read Full Review
Written on: 16/07/2010
I have recently moved into a new house and have ordered lots of items for delivery and I have to say John Lewis are by far the worse. The first delivery attempt was cancelled as they had ordered the wrong item and on the second attempt we had a delivery slot of 3 - 8pm. At 8.30pm I was told that the delivery was late and should arrive in the next hour. It finally arrived at 9.45pm with no apology. When I complained to the customer service person she basically told me what did I expect with… Read Full Review
Written on: 14/07/2010
I managed to get almost all the appliances for my new house from John Lewis for about £1500 - partly due to their excellent clearance section.
What REALLY impressed me was that I bought half of them in the shop and half online, asked for the same delivery date, and the entire consignment arrived with no missing bits and no hassle. I was expecting them to be slightly disorganised and send two trucks, one for the in-store purchase and one for the online purchase.
The only niggle I have is… Read Full Review
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Written by didier_quelle
" Gift cards - not easy at all, don't even bother buy any for anyone,... " Read More
" Appalling staff attitudes " Read More