John Lewis Reviews

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★★☆☆☆
2.1 / 5
28% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

John Lewis is now one of the largest Department Stores, We have many John Lewis reviews. So why not write your John Lewis Review on John Lewis Online or John Lewis UK, it could be about anything, from the John Lewis Gift List to John Lewis Flowers. Tell others now about your experience with the John Lewis department store.
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☆☆☆☆☆

“On 19th March 2007 I ordered via internet flowers,...”

Written on: 08/04/2007 by ingermorris (1 review written)

On 19th March 2007 I ordered via internet flowers, chocolates and a card, to be delivered to an aunt in a nursing home for her 95th birthday on 27th March. I paid by credit card and received acknowledgment. I had no doubts that the gift had been delivered - after all this is John Lewis we are speaking about.

On 3rd April I just became suspicious and tracked my order without success, so I phoned the customer information department, as it was open until midnight, to be told that the order had… Read Full Review

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★★★★★

“I purchased a 26" inch Samsung telly, and a Samsung...”

Written on: 19/03/2007 by bobby grant 40 (2 reviews written)

I purchased a 26" inch Samsung telly, and a Samsung DVD recorder, of which I am over the moon with, they were delivered on time, by two very helpfull delivery men, I suppose I am a grumpy old man on occasions but certainly not on this occasion… Read Full Review

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★★★★★

“Keep up the good work. Great website, friendly and...”

Written on: 27/02/2007 by nsbhujle (1 review written)

Keep up the good work. Great website, friendly and helpful staff, email confirmation on order placement, confirmation of timeslot by telephone, on-time delivery, helpful delivery service, cheap quoted price… Read Full Review

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★☆☆☆☆

“This Christmas I had a hugely disappointing experience...”

Written on: 17/02/2007 by Stevie Bt (4 reviews written)

This Christmas I had a hugely disappointing experience with them. It has convinced me never to shop there again.

On 20th December 2006, I bought an AEG L86810 Washing Machine from John Lewis. It was delivered to me on the 2nd of January.

On the first wash the machine shook so violently it tore up our lino and damaged our wall.

I contacted JL customer services department via telephone and email. It took 3 days for a response to our initial complaint. Then a further 3 days for someone else to… Read Full Review

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★★★★★

“I recently bought a Goose down super king size duvet...”

Written on: 04/02/2007 by kim possible (5 reviews written)

I recently bought a Goose down super king size duvet and 4 pillows from the John Lewis store in Cheadle, Cheshire. I love this store, and I have always received excellent service with a smile. the staff are extremely polite and helpful, and they could teach other department store staff a thing or two about excellent customer care.

The items I purchased were of exceptional quality, and although the prices at John Lewis do tend to be on the high side, you really do get what you pay for.

I… Read Full Review

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★★★☆☆

“John Lewis is a good shop, but if you are shopping...”

Written on: 11/01/2007 by rksrks (1 review written)

John Lewis is a good shop, but if you are shopping online, check the specifications carefully. Do not expect their call centre to deviate from their script… Read Full Review

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252776_Anonymous101's Response to rksrks's Review

Written on: 12/01/2007

I agree. If you want to shop with John Lewis, you're best off going into the shop, rather using their web service.

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★★★★★

“I ordered an oven and hob online, and within 20...”

Written on: 30/11/2006 by B Ault (1 review written)

I ordered an oven and hob online, and within 20 minutes they rang with a delivery time and date. Delivery arrived exactly on time. Trouble free shopping. Excellent!

I would thoroughly recommend John Lewis. Very professional, value for money, hassle free shopping… Read Full Review

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★★★★★

“We just bought a washing machine at John Lewis there...”

Written on: 06/09/2006 by djferros (36 reviews written)

We just bought a washing machine at John Lewis there in Brent Cross (19/08/06 15:00). Whilst there we were just looking at a machine for 2 mins. (Normally I hate it when just browsing and someone asks you if want help but obviously no one just browses washing machines). Anyway, a senior looking member of staff came over to us and asked if we were ok. We said we were looking for a basic washing machine, straight away he called another member of staff over and asked him to help us. That's… Read Full Review

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★★★★☆

“Overall I would certainly recommend John Lewis. ”

Written on: 16/05/2006 by chiedza (5 reviews written)

Overall I would certainly recommend John Lewis.

This is the only retailer so far from which I have received a satisfactory service, and I've ordered a lot of items requiring delivery over the years… Read Full Review

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★★★★★

“We bought loads of things for our new house at John...”

Written on: 03/03/2006 by mousy254 (2 reviews written)

We bought loads of things for our new house at John Lewis, and the service was brilliant. We had the curtains made, and they were really informative on how the size of the curtains, and they went through all the materials and size of curtains. We had them made, and in about 7 days they were ready for collection or could be delivered.

We also ordered a large LCD TV from them. They delivered earlier than the date they said, which was a bonus.

On top of that, they have a price match policy… Read Full Review

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★★★★☆

“I have used John Lewis loads of times both via their...”

Written on: 17/01/2006 by nickty (4 reviews written)

I have used John Lewis loads of times both via their shop in MK and online. I've found them good value, really polite and never had any problems. I also believe that their electrical goods also have an automatic two year guarantee which saves you taking out an extended warrenty. But you need to check they still do this. They are really good at taking things back and refunding… Read Full Review

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★★★★☆

“Bought from John Lewis on a few occasions and have...”

Written on: 03/01/2006 by RobinB (3 reviews written)

Bought from John Lewis on a few occasions and have been impressed with their web site and will send out e-mails when items are back in stock. My partner phoned for an item out of stock on the website to be told it was in stock in another city store! However they did arrange for it to be posted to our address from that store so 10/10 for effort as good PR… Read Full Review

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★★★★★

“I purchased a washing machine online, having found...”

Written on: 20/12/2005 by ijth (2 reviews written)

I purchased a washing machine online, having found that John Lewis matched Currys and Comet prices. Someone rang me within 40 minutes(!) to arrange delivery in less than a week. I asked for the delivery driver to ring me on the day to let me know an approximate time… Read Full Review

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Ijth's Response to ijth's Review

Written on: 22/12/2005

The following was cut off the end of my review: The delivery driver rang me to say he would be with me in 35 minutes and 35 minutes later the machine was delivered. Brilliant service.

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★★★★★

“Our nearest branch of John Lewis is in Welwyn Garden...”

Written on: 12/10/2005 by Aurora (4 reviews written)

Our nearest branch of John Lewis is in Welwyn Garden City, and I was initially bewildered to discover that life seems to revolve around that store. Until recently the town centre has been totally dead each Monday. Puzzled, I did a large survey of customers in WGC town centre, and found that the most common reason for this quietness was John Lewis being shut on Mondays. Sure enough, since ithe store has changed its opening days, Welwyn Garden's shopping habits have varied accordingly.

This may… Read Full Review

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★★★★★

“As a regular at the John Lewis Oxford Street store...”

Written on: 17/06/2005 by hackneyguy (12 reviews written)

As a regular at the John Lewis Oxford Street store over the last 5 years, I have never been dissapointed by by the choices on offer, excellent advice and the price - very competitive. So much so that when I bought a Victorian property recently, I used their free interior design team to help refurbish the property - absolutely fabulous team, ideas and effort at every visit and all for free!! Can not recommend this store enough… Read Full Review

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★★★★★

“A decent department store is hard to find, but I'm...”

Written on: 23/02/2005 by The Daddy (70 reviews written)

A decent department store is hard to find, but I'm pleased to report that my local John Lewis store at Handforth Dean in Cheadle is a superb shop that satisfies all of my shopping requirements. Architecturally it's a beautiful store and really is a great stop for my all in one shopping needs. I'm not the kind of guy who has all afternoon to troop round different shops looking for different products at every turn. I like to get everything done under one roof and John Lewis produces the goods… Read Full Review

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★★★★★

“If you can't think where to buy something it is always...”

Written on: 22/09/2004 by raehippychick (28 reviews written)

If you can't think where to buy something it is always worth trying John Lewis. Almost everything you want can be found there; from a needle and thread to a state of the art PC and furniture not forgetting fashions, divine make up concessions and ornaments. But they really come into their own in the area of white goods.

I would now never contemplate buying a fridge, washing machine or dishwasher anywhere else. Two years ago I refitted my kitchen and treated myself to a new fridge-freezer… Read Full Review

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★★★★★

“For 4 months I have been in dispute with John Lewis...”

Written on: 23/08/2004 by David Tuffield (1 review written)

For 4 months I have been in dispute with John Lewis F.S.Ltd, and have wondered why they had no customer orientation but dealt with you as all Financial Service organisations tend to ie any error is yours we do not make errors.
Rating J.L.RETAIL 10

J.L.F.S.LTD 0… Read Full Review

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★★★★★

“Bought many products from John Lewis and always very...”

Written on: 27/07/2004 by JPateman (2 reviews written)

Bought many products from John Lewis and always very satisfied with the service. In my view, I will never find a better service in the UK… Read Full Review

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★★★★★

“Ordered a digital camera at 1350 on 6/7/04 and it...”

Written on: 07/07/2004 by pogle57 (9 reviews written)

Ordered a digital camera at 1350 on 6/7/04 and it arrived at 0915 on 7,7,04. Pretty good service… Read Full Review

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