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Written on: 17/09/2009
I ordered a washer on the 10 sept and John Lewis publicity infers that it will normally be delivered within 7 days. After 5 days I got a call saying that the delivery would be on the 26 Sept which is some 16 days, I rang to argue against this but nothing could be done leaving no option but to cancel. The person calling had called the day before but they leave no number so you can't call them back.
I class this as false advertising and they should come up with a definate period for delivery… Read Full Review
Written on: 16/09/2009
Placed an order for a cot on the 5th Sept 09 called on the 13th told that they would call back on the 14th, they called on the 14th and said parcelforce was shut and someone would call on the 15th. No call on the 15th. Called JL on the 16th and they informed that the cot had not left the JL warehouse and to wait for an update. Someone left a message saying that parcelforce tried to deliver on the 9th & they left a contact card &I was to contact parcelforce Wembley. No contact card in post box… Read Full Review
Written on: 04/09/2009 by apophis0711 (2 reviews written)
Bought a 50" Samsung Tv from JL on 22/11/08 - Screen went completely Kapput nearly four weeks ago. Jl were gr8 when I first contacted them, told me that they would sort everything out, would arrange for a loan tv etc whilst it was taken in for repair. Got a phone call the next day to say that the info I had been given was wrong and that I had to sort this out with Samsung myself. Several phone calls later, TV was arranged to be picked up 6 days later by a Samsung rep. Turns out it needed a… Read Full Review
Written on: 02/09/2009
We purchased a bugaboo pram from John Lewis, so far we have had a new under basket, a new Chassis, 4 new wheels. As they are the main components of the product i am surprised that JL will no longer cover any of the components under warranty.
To date across the board I have found the staff in the Kingston branch rude and unhelpful, this is different than the service that you receive in Cheadle.
I will no longer be spending my money with JL Kingston.
I would like to have known that the after… Read Full Review
Written on: 18/08/2009
Bought a John Lewis washing machine last year. It broke down and it has taken me over a month of pleading, shouting and cajoling and still no working washing machine. The Machine is only a year old and already parts are unavailable. Waiting to receive replacement which could take another 7-10 days. I have spoken to about 10 different people each time having to start from scratch with the whole story and everyone bumps me on to someone else. As for "service force" ...don't get me started ! Used… Read Full Review
Written on: 27/07/2009
I have long been a committed John Lewis customer and have bought many items from them and been very happy. But then , none of my purchases had a problem .. until now.
My 6 month old fridge freezer has now had three seperate faults. JL have flatly refused to replace it and instead insist that their comically inefficient "colleagues " at Service Force can repair it .
The fridge has now not worked for two weeks .I have sent three seperate e-mails of complaint to a senior Customer Service Manager… Read Full Review
Written on: 27/07/2009
I have ordered £2500 of furniture which was due to be delivered in 2-4 weeks.
- I was contacted by John Lewis after 4 weeks to inform me one of the pieces of furniture was not corrected delivered to the warehouse so there would be further unknown delays.
- I was called again 1 week later rather than the 1 day I was promised to be told the corrected table order would be delivered the following week. I asked about the rest of the order and was informated I had already received it, which I had… Read Full Review
Written on: 23/03/2009 by janice truscott (1 review written)
John Lewis seems to be going rapidly downhill.
The operator told me that their customer service is now farmed out to a company operating from Glasgow.
This company doesn't seem to realise that customers are happy to pay extra with John Leiws because they know thinkthat they will get good service if anything goes wrong.
The problem is that it doesn't understand the word Emergency... of course a customer would be willing to throw away £75's worth of food, as they cannot get it a service… Read Full Review
Written on: 11/03/2009 by First12005 (1 review written)
We bought a dishwasher from John Lewis. The price seemed much lower than other websites. There was also the option for them to take away the old one for a small extra fee. There were lots of delivery options and I could have had the item delivered within about 2 days, although I chose a specific day and time (morning delivery between 7am and 2pm) to suit me.
When delivered, the people were very pleasant and efficient and took away the old appliance before leaving the new one in the… Read Full Review
Written on: 08/03/2009
We ordered a television from John Lewis, delivered bang on time. Excellent service, excellent value, would use JL every time. Excellent free delivery service… Read Full Review
Written on: 04/03/2009 by kstar (1 review written)
Generally superb. Will match other prices in the vicinity. Customer services is outstanding. Many other stores should look at their Customer services… Read Full Review
Written on: 16/01/2009
I recently bought a vacuum cleaner from John Lewis direct. I didn't opt for Next Day delivery as I wanted to save some money so I choose Free delivery between 1-5 days. It arrived in less than 24hrs. And everything is perfect. I'd use them again and again… Read Full Review
Written on: 19/12/2008
I found the service to be unreliable and experienced poor communication. 3 out of 3 named day delivery orders failed to be delivered on the correct day. I had to chase this up myself on each occasion and was reimbursed by small amount for huge inconvenience and disappointment
Would NOT recommend for sending gifts… Read Full Review
Written on: 01/12/2008 by poppyma (1 review written)
The fridge from John Lewis was damaged on receipt and after MANY phone calls by us the best they could offer was that a service engineer would call at some time between 9 and 5 on a weekday meaning we would have to take time off at our expense with no guarantee that the problem would be fixed and no fridge!
I am disappointed in this shop that used to have a GREAT reputation. As well as the above, it took over 30 mins for us to be served and the shop did not look in any way busy. I resorted to… Read Full Review
Written on: 06/11/2008
We paid £600 for a samsung tv a month ago. I had to ring tech dept as the picture doesn't seem correct, every one is short and fat. Assistant told me that it is because I am viewing analogue (I found this not very helpful) If I want an engineer to call out and it is not a fault I will be charged £35! During the course of the conversation I mentioned that I could have got it cheaper, so he told me to go to store with proof and they would refund difference. After taking printed proof after… Read Full Review
Written on: 19/10/2008 by tommo2006 (2 reviews written)
We asked for a new buggy to use with a buggy board. We needed something that folded down very small. We were shown the buggy that folded down the smallest and bought that and a buggy board.
When I got home and fitted the buggy board I discovered that the board being fitted meant that the buggy wouldn't fold down properly. When I contacted John Lewis Customer Service I was told that because I had strapped a buggy board to the buggy I had invalidated any warranty. They wouldn't exchange/return or… Read Full Review
Written on: 09/10/2008 by kjp1949 (2 reviews written)
I ordered a TV, DVD player, stand and Scart cable from John Lewis Direct. None of which were delivered when specified. In fact I had 4 deliveries. The DVD player was left outside in the rain. The stand was the wrong one and John Lewis would not change it (I made it fit). The TV went wrong and it took me many phone calls and several weeks before it was repaired. The TV has now gone wrong again and I have now made numerous calls to customer service and finally an engineer is scheduled for a week… Read Full Review
Written on: 27/09/2008 by msclairell (1 review written)
I purchased a HP laptop and chose free delivery. I expected the laptop to be delivered within 5 days. I was very pleased to receive it in perfect condition within less than 24 hours. My shopping experience has been excellent… Read Full Review
Written on: 26/09/2008
We ordered a £600 piece of furniture from John Lewis and it was explained that it would take up to 6 weeks as it was hand made. Not a problem. We were given a receipt with an A4 sheet attached. On the way home we read the sheet and it explained that they would debit the money when informed by the distributor that the item had been despatched and that the distributor would contact us directly. 4 weeks later we received a letter from JL saying the money was being debited and two days later… Read Full Review
Written on: 27/08/2008 by minnie56 (4 reviews written)
The worst customer service I have ever experienced. Goods not received, did not receive any return phone calls, no one has seemed to take ownership of the problem, money debited from credit card although goods not despatched.
Item in question was a sofa, so not cheap. I spent 2 days making several phone calls to John Lewis and the courier after it did not turn up on the arranged date. Standard reply was 'I will speak to the relevant department and they will get back to you'. I did not receive… Read Full Review
" Bed that creaks, cannot fix it " Read More
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Written by kellyhope08
" Furniture department shambles " Read More
" Awful " Read More
" A frustrating disappointing service " Read More