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Written on: 29/06/2011
One of the dresses started to come apart after 2 washes so i returned it. They charged me a £3 late return fee which they took off my credit card. When I complained they credited it to my account. An account they credit checked me for and awarded me £400 limit without me asking for it and despite the fact I paid up front. I emailed several times and they were insistent they did not take the £3 from my credit card. They advised me to send in my credit card statement to get a… Read Full ReviewVisit simplybe.co.uk
Written on: 23/06/2011
Today I received somebody elses order! When I called their customer services number, they kept me waiting for ages at 10p+VAT per minute. I asked them to call me back as it was their mistake and they said they can't as they only take calls and don't make them unless it is an emergency. So my order has gone AWOL and my card has already been debited. I have to be around for when their courier comes to collect someone elses order too. To make matters worse, one of the items I ordered is out… Read Full ReviewVisit simplybe.co.uk
Written on: 04/06/2011
I wish I had seen these reviews before I had tried to order from Simply Be yesterday. I chose three items costing over $200 US, all showing in stock on the web page. The confirmation email said two of the items were backordered. Got another email 3 hours later saying the one remaining item in my order was being canceled. I called the number to ask why the third item was being canceled and was told it was out of stock. I asked them to cancel the two remaining items and was told I would have… Read Full ReviewVisit simplybe.co.uk
Written on: 06/05/2011
Well for the US site, it takes 2-3 weeks to get items that are in stock. Items that are out of stock, well there's no telling!
It's been almost a month that I've been waiting for backordered sandals. I ordered in advance because I'm going overseas and they are still not here. I called and they don't even have an update and they didn't even offer to cancel my order and issue a refund.
I just sent back a jumpsuit that was too big and I can only imagine when the refund will be… Read Full Review
Written on: 07/04/2011
While the dress looked great on the website, it was not in person - but then again, it just did not look good on me. The problem lies in returning the merchandise from the US back to the warehouse in U.K. I sent the package back 3/16 and on 3/25 it was in transit to the U.K.warehouse - it is now 4/7 and I still do not have a refund. I've contacted customer service - they are rude and what people in the U.S. don't realize is that you have to wait until it is received by the warehouse in the… Read Full ReviewVisit simplybe.co.uk
Written on: 31/03/2011
In my opinion this company has the worse customer service I have experienced since MFI and I can only hope that they go the same way.
My order should've been delivered by today but apparently it was damaged in transit by their courier and sent back without me ever seeing it. Did they replace the order and send it promptly? NO! They appear to be treating it like a customer return and they will refund my money when they see fit and I have to reorder online, losing my discount and having to wait… Read Full Review
Written on: 22/03/2011
I ordered a dress my size and when it finally arrived, it was far too big. I called and asked for an exchange to the next size down. Arranged a date for collection/delivery and although it was the same courier it had be two transactions. Courier never arrived. Phoned Simply Be and was able to speak to the most unhelpful and rude customer service staff I have ever come across. I cancelled the order completetly and I will not deal with this company again. (The courier actually arrived some days… Read Full ReviewVisit simplybe.co.uk
Written on: 15/03/2011
As a US customer I was charged a tariff on value of merchandise before postal service would release package. $43 on a purchase of $220. Customer service didnt have a clue. Was told I'd have to fax proof and a copy of my check then it could take 6 weeks to get a refund of the tarriff. I order from other uk clothing companies ALL the time, have NEVER experienced this OR the lack of knowledge on the part of customer service. Simply be doesnt need me.......... I'd rather spend money for… Read Full ReviewVisit simplybe.co.uk
Written on: 11/03/2011 by Englishrose212 (1 review written)
Ordered some clothes about three years ago which did not come on time so had to buy something else from a high street shop. Sent the clothes back which came to about £90. After about a month I got an invoice for the payment. Rang Simply Be to tell them I had sent the clothes back but still keep getting invoices which kept rising in price. Next thing I know they have black listed me on my credit report to the price of £274. After many letters and phone calls I paid this off and then pursued a… Read Full ReviewVisit simplybe.co.uk
Written on: 11/03/2011
I ordered over $300 work of clothes from simplybe.com over two and a half weeks ago. My order finally came yesterday (much to my delight). The clothes were just as cute as I had expected them to be. One dress was too big, but I had ordered it too big. It was the correct size that I had ordered. I did have to pay customs and shipping once the package finally got here, which just added to the cost. But being an overweight woman it was worth it to me to have cute clothes that actually fit my… Read Full ReviewVisit simplybe.co.uk
Written on: 07/03/2011
The customer people who answer the phone here in the States are friendly enough but there is something seriously wrong with this company. Items ordered end up being out of stock but no one tells you this and I only found out after 5 or 6 phone calls. Then getting the refund has been excruciatingly difficult. It takes a number of phone calls to get any correct information from these people.
I haven't yet received any merchandise so I can't comment on the quality ....but I am not hopeful after… Read Full Review
Written on: 04/03/2011
I bought 3 pairs of shoes, all different brands, for "wide feet" (E fitting) that looked very pretty on the website. However when they arrived, they weren't wide at the ball of the feet and the toes like normal "wide shoes" (they pinched my toes, and I fit into wide childrens shoes). Instead they gave room around the ankle and sides of the feet and are obviously for larger ladies who carry some weight on their feet. They looked ridiculous on me. I don't understand why they aren't able to… Read Full ReviewVisit simplybe.co.uk
Written on: 25/02/2011
First order arrived on time but one item too small, arranged return via website, no one came for two weeks. Emailed customer services, who apologised and arranged courier. However, I was then charged as this was over the 14 day free returns agreement. Other item poor - buttons fell off on first day of wearing.
Second order told me, after I placed the order, awaiting stock. RAGING!! Finally told me they'd dispatched it two weeks later, it never turned up. I logged it, they called it a 'missing… Read Full Review
Written on: 06/02/2011
Of all the companies I have ever dealt with this one is the worst. I recently lost my job and all the other companies have been very understanding. Simply be harrass you with recorded calls every day 3 to 4 times, evening, weekends and then when you call them for assistance they have no understanding. I would never recommend then to anyone.
They add charges on top of charges and my bill has gone from £150 TO £350… Read Full Review
Written on: 24/01/2011 by susanebarnes (3 reviews written)
I was pleasantly surprised when I tried on the 32 inch length black pencil skirt and the grey pinstripe pencil skirt. Perfect fit on the waist due to elasticated sides. Being just five foot tall and a size 18 I very rarely manage to buy skirts that are the correct length but both skirts reached just below the calf, exactly where I like them to. Ideal for the office and for smart non-formal wear. The skirts matched the descriptions perfectly… Read Full ReviewVisit simplybe.co.uk
Written on: 29/10/2010
Had problems once before but gave them second chance. Totally wrong item delivered and required item now shows on site as no longer available! No courier returns label so tried web site but this does not allow you to choose a day for collection. Customer service said to use post office which I've done. Very hard to get items even from new catalogues as constantly showing out of stock or awaiting stock. Telephone staff friendly but I won't order again from them as can't trust them to get things… Read Full ReviewVisit simplybe.co.uk
Written on: 02/10/2010
First order late but okay, second order paid up front as it was a big one. Never arrived but documented as returned goods so p&p charged as well as late returns. No card left from courier.
Am now waiting for my card to be credited with my money.
Will not use again… Read Full Review
Written on: 01/10/2010
I would just like to share my awful experience of shopping with Simply Be. I bought some shorts and tunics for going on holiday and these did not arrive. I called to say I had not received the goods and now 3 months later have resolved this issue. I was told the items had been delivered but I still did not have the goods. I know there is procedures to follow but every phone call I made I was told a different story and phone calls from supervisors did not happen. I have now proved I never… Read Full ReviewVisit simplybe.co.uk
Written on: 27/09/2010
Nothing special. Item was out of stock for 3 weeks and when it arrived looked very cheap and poorly finished so ended up returning it. Wouldn't bother again… Read Full ReviewVisit simplybe.co.uk
Written on: 30/08/2010
I have used simplybe several times over the years. The quality is relatively good, but it's the cost that I find harder to bear.
Why does a pair of crop trousers cost £25 for example, when you can get 2 pairs of size 20 crops for £16-20 at other outlets. I often look on the site and think 'nope, too expensive, will go elsewhere...' and do. I find the same with Evans too - their prices are higher. I wonder if it's discrimation against the larger frame!… Read Full Review
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