Simply Be Reviews - www.simplybe.co.uk

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“Was great--now awful!”

Written on: 07/12/2012

Ordered a dress for a Christmas party, got a confirmation code and my paypal was debited. Ok so far? Well, no. I then got a cancellation invoice saying the order was cancelled. No one reason was offered, instead a list of half a dozen of possible reasons, which could have been anything from not in my size to my payment didn't go through. But which was it? I sent about 5 emails asking what was going on--the payment had gone through--I checked that. Turns out, the dress was no longer in… Read Full Review

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“Learn From My Mistake”

Written on: 28/11/2012

This company is a scam and I wish I'd come here and read the terrible reviews first. Their stuff is cheaply made, you'll get charged a fee by Customs, it takes forever to arrive and then if you return the items they will not refund any of your money. It's impossible to get hold of anyone by phone and they will not respond to any of my countless emails. I can honestly say this was the worst experience I've ever had and I guarantee you will bitterly regret it if you buy anything from them. Simply… Read Full Review

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Helsa's Comment

Written on: 03/12/2012

For the second time in as many months they have failed to deliver items I ordered a couple of months ago. I checked to see if the order that I was told to expect this week was on its way only to find it had been cancelled without anyone telling me. I now need to check they have reinbursed me as I have not been emailed to that effect. Absolutely useless customer service and I am now so frustrated I feel I won't use them again.

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“Rubbish customer service, rubbish deliveries, rip off ”

Written on: 27/11/2012 by JAX764 (1 review written)

Deliveries missing several times cannot speak directly to courier have to go through SimplyBe but have to wait 5 days first!! before claiming a missed delivery in the meantime will be put onto your account. Rude customer service staff not understanding and cant wait to get you off the phone! BUYER BEWARE DO NOT BUY FROM THEM if you already have an account CLOSE IT… Read Full Review

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“Buyer Beware!”

Written on: 24/11/2012

Just FYI....hope you are reading these reviews before you order. I'm another one who never spends money online without checking reviews and (unfortunately) did not do so before spending around $300 at Simply Be. The clothing looked great in the catalog and I have to say the quality of the fabric was nice when my shipment arrived. The design, however, on all--the jean skirt, the sweater, and the dress--was goofy to say the least (looked nothing like the pics in the catalog!!), and the tights fit… Read Full Review

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“No problems at all”

Written on: 20/11/2012

It took it about three days to be released for shipping, and a week and a half later it arrived at my door. In fact, it arrived the same day as an order from a US company placed the same day and located much closer to me. I ordered extended calf boots and they were great… Read Full Review

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“Some issues, but not that bad. ”

Written on: 16/11/2012

I've had an account with them since 2006 and have never had any major issues. Shipping times are usually fine. Once I paid for Next Day delivery but the courier messed up (very obvious from the parcel tracking info) they refunded me the difference in shipping costs immediately one I requested them to via email. They do bother you over the phone occasionally when you don't order for a while and you account is paid off. They'll offer you discounts and whatnot to place an order right there and… Read Full Review

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“A bunch of thieves”

Written on: 06/11/2012 by Carmie (1 review written)

Do not buy from these people, you will never receive your merchandise or money back from them. I had to file a dispute with my credit card company and district attorney's office. My over was for over $300 too. The clothes and shoes look nice but it is all a scam. BUYER BEWARE!!… Read Full Review

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“Black Mark On Credit File for oweing them £0.00 ”

Written on: 30/10/2012 by LindseyD (1 review written)

Last year I look out an account with Simply Be. I ordered 3 items, then returned the 3 items as they were faulty. I called their helpline who confirmed that I would not be charged for delivery or any other charges. In August I recieved a letter from a company called UK Search Limited, demanding that I pay £111.95 to them as I owed Simply Be the money. I called them to dispute this, but all they said was "pay up" I then called Simply be, and after almost an hour on the phone, was told that it… Read Full Review

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“Slow Shipping For The Few Items Not On Backorder!!”

Written on: 23/10/2012

The shipping is VERY SLOW! You have to wait weeks for an item, if you receive it at all! The first time I tried them was almost 3 years ago and I ordered two pair of jeans. The first pair took forever to arrive and the second pair never showed up at all. My experience with customer service wasn't bad, in fact they were very polite and issued a refund relatively quickly. I'm in the US so I can kind of understand long waits, but I've ordered stuff from as far away as Japan and Thailand and… Read Full Review

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“Incompetent in the extreme”

Written on: 23/10/2012

This company does not understand the meaning of customer service! I ordered 2 items; after 2 weeks I had not received anything so checked my account to find the main item had been cancelled due to lack of stock (although it was still showing as available on the site). I emailed to find out what was going on and to cancel the other item in the order (which was shown as delayed 7 days after expected delivery date) as I didn't want to pay delivery charges just for one small item - 5 days later I… Read Full Review

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“close the f*ckers down!!!!”

Written on: 19/10/2012

I orderd a coat and it came 3 months late should of been £150 i payed £600 hiden charges dont trust this Simplebe sh*t please they are a JOKE DONT ORDER FROM THEM NOT OLNY WAS MY COAT 3 MONTHS LATE BUT IT WAS 3SIZES TO SMALL AND IT STANK!! I also called them to say i didnt wont the coat the horrible little people hung up on me after saying tuff!! WHAT A JOKE… Read Full Review

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“I will never again buy from this terrible company !!!!”

Written on: 16/10/2012

Tried to res sign up as I had last account deleted due to their total incompetence..and it is like a trial ! I need to provide personal information, and then, in order to purchase item with my own credit card, I need to agree to open an account with them and allow them to do credit searches on me.... WHY? Very intrusive , incompetent company, buy from them at your own peril !… Read Full Review

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“They don't have a clue!”

Written on: 16/10/2012

Seen some items I wanted for my bedroom and was given £125 credit to spend. I placed my order and all went through. Left it a few days and checked on the progress of my order and it had all disappeared! The £125 was still available to spend so I phoned them up to see what was wrong. I was told I cancelled my order (I did not) but I was told it was in the system I did. They put me through to someone else and I was then told they cancelled it because I was already with another one of their… Read Full Review

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“No respect for customers”

Written on: 12/10/2012

Website exceedingly slow Website software or behind the scenes, fraught with errors Customer service - non existent = 15 minute wait on hold Customer service = platitudes only … Read Full Review

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“I don't know who they are!!”

Written on: 08/10/2012

Who are these people??? About 3 weeks ago, I received some plants which I certainly had not ordered. Today I received a demand for payment??? Never heard of them!!… Read Full Review

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“No respect for the customer”

Written on: 06/10/2012

I placed an order 14 days ago and parted with my money. 8 days later when tracking the order online it still hadnt been processed. I contact them and a customer service guy called me. In all fairness the quality of his call was very good. He too couldnt understand how the order was yet to be processed and assured me it would be processed that monday. A week later I still am without my goods??? A mail order company in the UK who takes over 15 days to get goods out? never heard of it and quite… Read Full Review

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“HORRIBLE HORRIBLE HORRIBLE EXPERIENCE”

Written on: 05/10/2012 by VeryVeryVeryUnhappy (1 review written)

I absolutely would NOT recommend to a friend! I would tell a friend to STAY AWAY!!!! I placed an order on 9/12/2012. I was so, so, so excited about this order as it was to be the dress I would wear at the meal portion of my wedding!!!! Anxiously anticipated delivery. After not receiving, and hearing nothing, I called the company earlier this week and was told to give them until Friday (today). Today still no package. Called and was told would have to be considered lost package, that… Read Full Review

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“Still waiting for my order....”

Written on: 25/09/2012 by ElleD (1 review written)

I don't understand why my order is taking so long to ship if they are shipping from the US now? I ordered 9/3 and still have not rec'd my order. They tell me the order is being shipped via usps so there is no tracking #. I have never made an online order and not been provided a tracking # . I hope this is not a scam… Read Full Review

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“Slooooooow dispatch, poor communications, poor stock...”

Written on: 19/09/2012

I have placed 2 orders with Simply Be now - and will not be placing any more. Orders going missing, couriers delivering to the wrong address, massive delays on certain stock (Joe Brown items are NEVER in stock despite the website saying differently)This time they have taken a full week to even process my order - let alone dispatch it?! Buyer beware....in my experience an inefficient and disorganised company… Read Full Review

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“Order cancelled for no reason, no-one told me!!”

Written on: 11/09/2012 by Sammi83 (1 review written)

Placed an order about 3 weeks ago. Got an order confirmation email 2 weeks ago today. Waited for my order to arrive...and waited, and waited, nothing arrived. So today I checked on the website and next to my 4 items it says 'cancelled item' I called simplybe TWICE to ask what was going on and had the phone put down on me both time. I've had no email telling me my order was cancelled or why it was cancelled. Absolutely RUBBISH customer service. RUBBISH site if they cancel your order for no… Read Full Review

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Nomoresimplybe's Response to Sammi83's Review

Written on: 03/10/2012

They've done exactly the same thing to me too! I won't be shopping with these incompetent people again.

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Rosie12345's Response to Sammi83's Review

Written on: 08/12/2012

The VERY SAME THING just happened to me! I just wrote a review but it hasn't appeared yet. I'm never buying from them again. Wish I'd read this first!

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