Simply Be Reviews - www.simplybe.co.uk

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“I will never again buy from this terrible company !!!!”

Written on: 16/10/2012

Tried to res sign up as I had last account deleted due to their total incompetence..and it is like a trial ! I need to provide personal information, and then, in order to purchase item with my own credit card, I need to agree to open an account with them and allow them to do credit searches on me.... WHY? Very intrusive , incompetent company, buy from them at your own peril !… Read Full Review

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“They don't have a clue!”

Written on: 16/10/2012

Seen some items I wanted for my bedroom and was given £125 credit to spend. I placed my order and all went through. Left it a few days and checked on the progress of my order and it had all disappeared! The £125 was still available to spend so I phoned them up to see what was wrong. I was told I cancelled my order (I did not) but I was told it was in the system I did. They put me through to someone else and I was then told they cancelled it because I was already with another one of their… Read Full Review

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“No respect for customers”

Written on: 12/10/2012

Website exceedingly slow Website software or behind the scenes, fraught with errors Customer service - non existent = 15 minute wait on hold Customer service = platitudes only … Read Full Review

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“I don't know who they are!!”

Written on: 08/10/2012

Who are these people??? About 3 weeks ago, I received some plants which I certainly had not ordered. Today I received a demand for payment??? Never heard of them!!… Read Full Review

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“No respect for the customer”

Written on: 06/10/2012

I placed an order 14 days ago and parted with my money. 8 days later when tracking the order online it still hadnt been processed. I contact them and a customer service guy called me. In all fairness the quality of his call was very good. He too couldnt understand how the order was yet to be processed and assured me it would be processed that monday. A week later I still am without my goods??? A mail order company in the UK who takes over 15 days to get goods out? never heard of it and quite… Read Full Review

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“HORRIBLE HORRIBLE HORRIBLE EXPERIENCE”

Written on: 05/10/2012 by VeryVeryVeryUnhappy (1 review written)

I absolutely would NOT recommend to a friend! I would tell a friend to STAY AWAY!!!! I placed an order on 9/12/2012. I was so, so, so excited about this order as it was to be the dress I would wear at the meal portion of my wedding!!!! Anxiously anticipated delivery. After not receiving, and hearing nothing, I called the company earlier this week and was told to give them until Friday (today). Today still no package. Called and was told would have to be considered lost package, that… Read Full Review

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“Still waiting for my order....”

Written on: 25/09/2012 by ElleD (1 review written)

I don't understand why my order is taking so long to ship if they are shipping from the US now? I ordered 9/3 and still have not rec'd my order. They tell me the order is being shipped via usps so there is no tracking #. I have never made an online order and not been provided a tracking # . I hope this is not a scam… Read Full Review

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“Slooooooow dispatch, poor communications, poor stock...”

Written on: 19/09/2012

I have placed 2 orders with Simply Be now - and will not be placing any more. Orders going missing, couriers delivering to the wrong address, massive delays on certain stock (Joe Brown items are NEVER in stock despite the website saying differently)This time they have taken a full week to even process my order - let alone dispatch it?! Buyer beware....in my experience an inefficient and disorganised company… Read Full Review

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“Order cancelled for no reason, no-one told me!!”

Written on: 11/09/2012 by Sammi83 (1 review written)

Placed an order about 3 weeks ago. Got an order confirmation email 2 weeks ago today. Waited for my order to arrive...and waited, and waited, nothing arrived. So today I checked on the website and next to my 4 items it says 'cancelled item' I called simplybe TWICE to ask what was going on and had the phone put down on me both time. I've had no email telling me my order was cancelled or why it was cancelled. Absolutely RUBBISH customer service. RUBBISH site if they cancel your order for no… Read Full Review

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Nomoresimplybe's Response to Sammi83's Review

Written on: 03/10/2012

They've done exactly the same thing to me too! I won't be shopping with these incompetent people again.

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Rosie12345's Response to Sammi83's Review

Written on: 08/12/2012

The VERY SAME THING just happened to me! I just wrote a review but it hasn't appeared yet. I'm never buying from them again. Wish I'd read this first!

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“What a mistake!”

Written on: 05/09/2012

I received a catalog in the mail stating that Simply Be is "now in the US." Great, never heard of them but the clothes in the catalog looked fantastic. They were a little pricey but I thought I'd treat myself to a couple of pieces. Free shipping, you say? Fantastic! 20% new orders? Even better! The only thing they left out is the international finance charge that will hit your credit card along with the duty you have to pay at the post office. I ordered four items (~$200 with… Read Full Review

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“Horrible Company!”

Written on: 31/08/2012

I received their catalog in the mail in July and fell in love with the clothes. I ordered Joe Brown's Parisian Jacket 7/24/12 without knowing it would be backordered indefinitely. I called their customers support who had no idea if/when they will get the item in at all. What a horrible way to run a company! Sad part is that after I ordered from them, I saw the eBay U.K. website had an official Joe Browns store that was selling the Parisian Jacket, with shipping and handling to the States, for… Read Full Review

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“Great purchasing experience, love the clothes”

Written on: 30/08/2012 by Marti2cs (1 review written)

I placed an order with Simply Be on 8/13 for a Jeffrey &Paula dress. I had no idea the clothing would be shipped from the UK, and immediately started to worry after reading the reviews here. No need. I received the order yesterday, 8/29. There was no customs tax to pay or anything, which is what I had feared. And the dress is simply fabulous, exactly what I had hoped and expected. I ordered a 24 and it is very true to size. All in all, the experience was great. I will definitely be… Read Full Review

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“Never again!!!”

Written on: 28/08/2012 by Angrybirdsmum (1 review written)

I was sent a leaflet and offer of 20% off my first order. Placed order and had to wait over 3 weeks for delivery!! Due to items being soooooo late i sent back! I now keep receiving letters saying i owe them for postage of a really poor service!!!!! If anyone thinking of buying from them - DON'T BOTHER!!!!!!!!!!!!!… Read Full Review

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“ORDER PLACE NOT RECIEVED STILL BEING CHARGED INTEREST ”

Written on: 22/08/2012

I PLACED AN ORDER WITH THEM A FEW MONTHS AGO BUT WAS MADE REDUNDANT BEFORE I COULD RECIEVE IT. I CALLED THEM A FEW DAYS BEORE PLACING THE ORDER AND TOLD THEM I WAS MOVING SO MY DETAILS NEEDED UPDATING. i RECENTLY CHECKED ONLINE FOR SOME SALE PRODUCTS AND MY ACCOUNT HAS BEEN CHARGED 300 POUNDS IN INTEREST FOR SOMETHING I DID NOT RECIEVE! THIS IS UNBELIEVABLE AND STRESSING ME OUT! I DIDNT SIGN FOR THIS PACKAGE AT WORK AS I WAS SACKED AND SOMEONE HAS SIGNED FOR IT AND TAKEN IT(PROBABLY MY SCUMMY… Read Full Review

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“Slowest shipping in the industry”

Written on: 17/08/2012

It's 2012. Why on earth should any doing business primarily on the internet take upwards of 3-4 weeks to deliver goods. Completely unacceptable. And they don't tell you this when you place your order. They hint that your items will arrive within 7-10 days from "dispatch from our warehouse". What they don't tell you is how long it will take for that "dispatch" to occur. I'm on the East Coast in the U.S.. So far, it's been 23 days since my order was placed. I received one of the 5 items I… Read Full Review

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“1 Month and I still do not have my order”

Written on: 31/07/2012 by Aimeeb29 (1 review written)

I placed an order over 1 month ago and still have not received my items- When I placed my order and I checked the status and saw that one item was cancelled- I never received a notification that this item had been cancelled. I called customer service and they were no help. The rep was rude and said that there was nothing he could do and that I just needed to "wait." I think waiting over 1 month for an item is insane and I would never order from this company again-… Read Full Review

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Sammi83's Response to Aimeeb29's Review

Written on: 11/09/2012

I've had the same problem.
Ordered 4 items, got an order confirmation 2 weeks ago.....just checked the website and it says my items have been 'cancelled'
Cant get any reply from customer services.

STAY AWAY FROM SIMPLYBE, THEY ARE RUBBISH.
Go to yoursclothing, MUCH better, cheaper stuff, more fashionable stuff, great customer service reps and fast delivery.

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“Awesome style, long wait for shipping/returns”

Written on: 29/07/2012 by peacefulways (1 review written)

The style of clothes are great, and the I love that they have cool jeans for tall people - and with inseams at 34"-35" - true tall, not the 32"-33" I commonly find. I've found the jeans to be top quality but the tops medium quality for what a person pays for them. If the review were based on the clothes alone, I would have given 4 stars. But then there's shipping/return issues. Granted I live in CA, and the clothes comes from England... but there is a warehouse in NY. I sent some clothes back… Read Full Review

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“Delivery & Returns Good”

Written on: 26/07/2012

After ordering on Simply Be I then searched for reviews on them, came across this site and then panicked after already signing up and ordering. No need to worry at all - I set up my account, was given the option of payment on account or on card, I opted for card. Items were delivered, they weren't suitable so organised on the website to have the goods returned, courier collected and my card was refunded within 4 days. All round good delivery service, just a shame the trousers I ordered were not… Read Full Review

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“AWFUL CUSTOMER SERVICE AND AWFUL PAYMENT POLICY”

Written on: 10/07/2012 by daisydds (1 review written)

I have only ever purchased two items from simply be- months ago. Every time i entered my card details and thought I was paying full amount for these- now ive received payment arrears calls!? I have to pay for the items and then an extra £30 for not paying on time! I understand that now i must have chosen to pay a small amount and later pay the rest but i can assure you that is not clear at all on the website- i did not even receive letters of any kind to warn me of extra charges- Simply Be… Read Full Review

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“Bad to Non- Existant Customer Service”

Written on: 25/06/2012

I ordered a two piece outfit back in April or May. As soon as I ordered, I found out it was on back order. No other info and communication. Finally emailed them and they said it would be 5/31 for a ship date. No communication beyond that. I just received it today 6/24!!! I waited all this time an it doesn't even look like it did in the photo catalog and the fabric is awful. Oh and to top it is off, it is on sale now! I will not order from this company ever again… Read Full Review

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