Dial A Flight Reviews - www.dialaflight.com

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★★★★★
4.7 / 5
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★★☆☆☆

“Price keeps going up”

Written on: 22/06/2011 by kgovender (1 review written)

I rang dial a flight to get a price of ticket for a family of four to South Africa and was given a price of £2700 so I searched online and got the same flights for £2400 when I called back to cancel they said they will match the price and I do not have to pay the total cost just a deposit and can pay monthly and total to be paid 3 months before travelling. The chance of airport taxes can go up. So we have been paying monthly and so everytime we call they say we have to pay more because… Read Full Review

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★★★★★

“Fantastic company. Very comeptitive prices for long...”

Written on: 18/05/2011

Fantastic company. Very comeptitive prices for long haul destinations. Recently travelled to Australia and also the Maldives with them and they beat competitors by a few thousand pounds!! They really do try and get you the best deal and totally understand your needs. Will be using in the future and would certainly recommend them to others… Read Full Review

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★★★★☆

“customer service perfect! just been on phone with...”

Written on: 25/04/2011

customer service perfect! just been on phone with shane to look at a multi stop trip out to vietnam. although he could not manage to beet the price given by another company he could match that from the airline. he explained to me why the other company was so cheap and advised me to make sure there are no hidden costs. but for piece of mind is an extra £70 worth it? will keep this company in mind for future travel. total phone call was just a little over 4 mins and i feel he understood exactly… Read Full Review

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★★★★★

“Brilliant service and very compatible every time! Have...”

Written on: 20/02/2011

Brilliant service and very compatible every time! Have booked flights with them several times and always had a very good service indeed. Booked 3 seats on a BA flight to NY with them on 21st Dec 2010 which was cancelled owing to snow chaos. Their rep Callum set everything in motion to get us on a different flight with BA and managed it for the next day for the same price!! Which was a miracle considering the number of flights cancellations to NY even on that day! He made our Christmas in the… Read Full Review

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★★★★★

“We have just returned from a hoilday to Las Vegas...”

Written on: 10/01/2011

We have just returned from a hoilday to Las Vegas booked with Dial A Flight.
It is the first time that I have used this company but I would definately use again.We cannot speak to highly about the service given by Emma and Fraser. My daughter and son in law were on the same holiday but booked with another company which they will not be using again. They have already booked for the same holiday in November but this time with Dial A Flight.
Mr and Mrs H Williams… Read Full Review

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★★★★★

“I needed to fly to Dubai in 48 hours and I spent hours...”

Written on: 03/01/2011

I needed to fly to Dubai in 48 hours and I spent hours searching for a flight - becoming more & more frustrated... flights that I found weren't available by the time I got to the website or the dates I wanted had all gone or the prices were astronomical! I was at my wits end! I stumbled upon the DIAL A FLIGHT website and in sheer desperation I called them! What a revelation! Not only did they find me the dates I required, it was with Emirates Airline AND considerably cheaper than any internet… Read Full Review

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★★★★★

“I have to say how happy I am with this company I was...”

Written on: 07/10/2010 by JR556 (3 reviews written)

I have to say how happy I am with this company I was recomended by my mum who use them up to 5 times a year. My sister also uses them. There are a few different branches of this company I think so I can only speak for the guy I spoke with who was exellent and sorted out everything for us and even rang the day before we left to make sure we had everything we needed. Very competitive prices too. Will be using for many years to come I hope… Read Full Review

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★★★★★

“I have booked numerous long haul flights throgh...”

Written on: 23/09/2010

I have booked numerous long haul flights throgh Dialaflight over the years and to many countries and I cannot fault the service provided by the company and its employees… Read Full Review

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★☆☆☆☆

“Called them to check prices of last minute flights to...”

Written on: 06/09/2010 by 4NNETTE (1 review written)

Called them to check prices of last minute flights to Egypt, either Sharm El Sheikh & Luxor & ended up booking flights to LUXOR. When the confirmation email failed to materialise I called them to chase it up & was told by a different colleague that flights were to Luxembourg & when i said it was LUXOR he quickly said "yes, its LUXOR" & as their email system was down it would be sent following day. No phone calls or emails the next day so almost 24hrs after they had taken payment from me I… Read Full Review

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Guest's Response to 4NNETTE's Review

Written on: 31/07/2011

lucky to get refund at all. Obviously you weren't clear to the telephonist. Your fault for not confirming properly. We have booked lots of flights with this company and they are very efficient, far superior to other companies.

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★☆☆☆☆

“ ”

Written on: 27/07/2010 by rutandlad (2 reviews written)


I have used Dial A Flight in the passed and been happy,but never again.I recently booked a flight with this company being assured that a less expensive would not be available, I now see that a flight price is now available some eighty pounds less expensive,yes I know its my fault for believing them but I shall know better next time.Maybe my loss this time, but the long term loss will be with Dial A Flight… Read Full Review

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Guest's Response to rutandlad's Review

Written on: 15/07/2011

The prices given are always the best available at the time. Airlines do bring out sale fares as BA have at the moment, but you cannot bank on it. It’s a catch 22, if you leave it and the airline doesn’t release their sale fares you will normally pay a lot more. I have been bitten by that before.

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★★★★★

“I was passed onto John from DialAFlight by a friend...”

Written on: 15/07/2010

I was passed onto John from DialAFlight by a friend and he managed to find us a really good deal on some flights to Brisbane. When EVA the airline changed their schedules (which would have meant we lost nearly a week of our holiday) he moved heaven and earth to find us an alternative. He kept ringing back with different options, and I really felt he was trying his best to get the best possible alternative for us, and we ended up with something better than we started with… Read Full Review

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★☆☆☆☆

“i have used dial a flight from 2000 i have never had...”

Written on: 05/07/2010

i have used dial a flight from 2000 i have never had anything but great service from them till this year i booked last december to go to new orleans then san antonia then las vegas this trip is lasting 35 days i explained to my adviser that my wife has knee problems and she has a letter from her doctor to confirm this he said no problem send the letter to him which i did i then got a phone call from him in march to say that if i paid my balance ib full he had contacts in the airlines and would… Read Full Review

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Guest's Comment

Written on: 22/06/2011

Sorry to hear your story, I have used dialaflight for many years both professionally (worked for various tour operators)and independently, the service has always been excellent until this past year when not only was a passenger(member of family) been directed to wrong terminal(Atlanta is HUGE)but I also found out that it would have been cheaper to book flights direct with airline. Since this episode this member of my family has traveled to the UK 3 times and brought several people with her each time, She booked direct with the airline

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★★★★☆

“Grant was great and made a complicated booking really...”

Written on: 01/07/2010

Grant was great and made a complicated booking really easy and pleasant. Managed to add to and alter our booking without any trouble and was patient and cheerful throughout!!… Read Full Review

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★★★★★

“ After a perfect holiday was comming to an end the...”

Written on: 30/04/2010

After a perfect holiday was comming to an end the volcano situation happened. I called my representative and straight away was offered to be called back in my hotel room so I wasnt paying for the call from my mobile phone. They informed me that they would do their best to keep in touch as and when the situation was clearing but as everyone else they had not been given a time scale in which flights to the UK would begin to operate. We did book as a package flights, transfers and hotel. I… Read Full Review

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★☆☆☆☆

“ok so my flight was canceled today to bangkok due to...”

Written on: 19/04/2010

ok so my flight was canceled today to bangkok due to smog from volcano.understandable...so asked dial a flight for refund,i was told this will take a minimum of three weeks,however trying to book with dial a flight, to move my flight was easy but they wanted me to pay again,even tho they sat on my money,i spoke to the manager who told me if i had booked when they told me flight was canceled then all would have been ok,even tho they wanted me to part with some more cash,ok so this now is my… Read Full Review

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★★★★★

“I used dial-a-flight based a recomendation and i was...”

Written on: 24/03/2010

I used dial-a-flight based a recomendation and i was very pleased with the results. I booked flights going to perth and it was the first time that i was booking flights for myself ao i was quite nervous about it but the staff couldnt of been more helpful and i would most defintley use them again in the future. It made booking the flights so much easier, and took the hassle out of looking as various websites at once and comparing prices… Read Full Review

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★★★★★

“my partner and i have used dial a flight twice in the...”

Written on: 28/02/2010 by CEEARRKAY (1 review written)

my partner and i have used dial a flight twice in the past 3 years and can't praise them enough!!! both times it was to fly to perth,australia.the staff were extremely helpful,polite,and sorted out good deals for us both times(under £700 each).they booked us with Royal Brunei Airlines....superb service! dial a flight should be proud of themselves and we will continue using them for the forseeable future(back to Oz next year,possibly?)… Read Full Review

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★☆☆☆☆

“We booked a trip with our 3 Grandchildren to Windsor...”

Written on: 16/02/2010 by beebopper11 (1 review written)

We booked a trip with our 3 Grandchildren to Windsor Hills Orlando Florida for 2 weeks starting 16 Jan 2010 with DIAL A FLIGHT, Flights Car hire and accommodation. The price was £3050.00 pretty much the same as the rest but Raj the sales consultant was nice so we went with them. The Flights and Car hire where great but when it came to the 3 bed Condo they gave us well that was bad. On arriving we found the main bathroom toilet blocked, we had another one in the main bedroom so we all used that… Read Full Review

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Linda Mcvey's Response to beebopper11's Review

Written on: 18/05/2011

Yes I know what you mean, the villa management company that dial a flight booked our holiday through were not helpful at all, and neither were dial a flight when we phoned to complain about the villa we were allocated, in fact the management comapny dial a flight had used told us that if we were not happy then we could pack or bags and leave the villa. NICE ONE

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★★★★★

“EXCELLENT CUTOMER SERVICE AND CHEAPER FLIGHTS ”

Written on: 30/12/2009

EXCELLENT CUTOMER SERVICE AND CHEAPER FLIGHTS

I needed flights to Hong Kong travelling in April 2010. I called Dial a Flight after a friend recommended them as apparently they did cheaper flights. The sale advisor (Jacky) was excellent; very polite, informative and helpful. She found a good price, not overly cheap but a good price still, for me at £465 direct with Qantas (£500 upwards with other companies I was searching with) I booked straight away! As I had called in the evening, Jacky… Read Full Review

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★☆☆☆☆

“About to go to the US in just over 8 days, after...”

Written on: 31/08/2009 by engine (2 reviews written)

About to go to the US in just over 8 days, after booking a 'Best Of The West' touring 15 night holiday with Dial A Flight some considerable time ago. Still not received any hotel vouchers or actual itinerary, as promised before i booked and payed my hard earned cash. Indeed, since booking, D-A-F have not once called me at any time to discuss any of our holiday arrangements. I have had to call them to check details etc. I called today enquiring after my hotel vouchers and itinerary, as promised… Read Full Review

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Be Happy's Response to engine's Review

Written on: 04/03/2010

Was the trip ok or did you have any more problems?

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