Southall Travel Reviews

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★★★☆☆
3.1 / 5
188
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★☆☆☆☆

“we booked 2 return flights to capetown in september...”

Written on: 19/08/2010

we booked 2 return flights to capetown in september 2009 to travel in February 2010

in november 2009 we tried to book our seats and realised that we had been given the wrong return date

we contacted them and they made us pay an extra £250 each, total £500, to get the date that we thought we had already booked for the return flight

after protracted letters, we learnt, from the carrier not the agent that the airlines cost was £300, leaving £200 for the agent, on checking their own online… Read Full Review

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★★★★★

“I feel lot of pleasure in writing this that southall...”

Written on: 04/08/2010

I feel lot of pleasure in writing this that southall travel have been the pioneer for customer service and developing the travel itenary. The customer service team is excellent and Mr ADITYA has just been amajing in tailoring my travel plans.
WELL DONE KEEP IT UP… Read Full Review

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★☆☆☆☆

“Everyone stay well away from this company, booked a...”

Written on: 30/07/2010 by passpatoo (1 review written)

Everyone stay well away from this company, booked a holiday early 2010 to Dubai using my visa debit to pay deposit, due to personal circumstances i cancelled the holiday 30th April and informed the company via 1st class royal mail recorded delivery as per instructions. Nothing then heard from company, correspondence, letters, e-mails, calls, tickets or anything so presumed everything was okay, apart from losing my initial deposit.
The day before departure, 28th July fgound two seperate… Read Full Review

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★☆☆☆☆

“I have spent so much time today trying to book an...”

Written on: 20/07/2010

I have spent so much time today trying to book an advertised trip to New York for Christmas shopping. This afternoon I was promised a call back in 5 minutes and 6 hours later I am still waiting. I searched the same trip again and found the same price, called again tonight and am told the price is nearly £200 more than advertised on their travel supamartket web site. This is an 0844 number and it took forever with me on hold to tell me the cost would be £200 more. If I ever see the name… Read Full Review

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★★★★☆

“Southall travel are alot better then alot of smaller...”

Written on: 18/07/2010

Southall travel are alot better then alot of smaller agencies out there.
I've used them for my last 5 travels to Bangkok. Everytime they have been spot on.
Those that have problems may have just been unlucky. But what I suggest is that you should make it a habit of following things and documenting things.
I've booked my latest ticket to bangkok from southall travel and negotiated a deal £50 cheaper then quoted on the website.
If there is any negative i can draw is that try to avoid booking… Read Full Review

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★★★★☆

“don't know what all the fuss is about...they provided...”

Written on: 12/07/2010

don't know what all the fuss is about...they provided the best deal to Atlantis hotel in dubai for my family. Booked with them via phone, they took immediate payment, issued the e-tickets the next day, and hotel voucher 3 days later. Just come back from holiday without any problems..would book with them again!… Read Full Review

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★☆☆☆☆

“In my opinion and based on my experiences and the...”

Written on: 11/07/2010

In my opinion and based on my experiences and the evidence to back my claims, I believe this company needs to improve significantly. While the agents all appear to be knowledgeable, some have tended to be unhelpful and occasionally brash with me. In my opinion and from my experience, they are forward in terms of reminding you about payments due but backward when dealing with the issue of refunds - even if they themselves have already agreed to a refund. I doubt very much that I will be using… Read Full Review

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★☆☆☆☆

“they took £192 for my daughters fare, I called EVA air...”

Written on: 07/07/2010 by Mr PhommalyHatton (3 reviews written)

they took £192 for my daughters fare, I called EVA air to check the reservation and they had NO record of this also I was told my daughter would not have either a seat or a basinette because she was over 8 months old and too big - none of this was explained to me but they had her age details for her ticket so they were fully aware of this, they just took the money and said nothing. I have tried to complain but they wont give you their names - just nick names. I received no invoice either from… Read Full Review

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★★★★★

“I booked tickets to America late last night. Searching...”

Written on: 26/06/2010

I booked tickets to America late last night. Searching through travelsupermarket for the best deal, Southhall travel were the cheapest. As soon as i booked them someone from customer service rang me immediately to let me know what would happen next and when i would receive the e-tickets. The following day the e-tickets were there and after reading some of the comments on here i thought i had better check with the airline directly, and they had all our booking details and i could then check my… Read Full Review

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★★★★★

“I booked our tickets to South Africa ( 4 in all) for...”

Written on: 08/06/2010

I booked our tickets to South Africa ( 4 in all) for April, the service I received was fantastic, when I emailed Jay he got straight back to me with anything I asked. I was given a number for Egypt air to call and book our seats and she booked them for us out and home with no problem what so ever will definately be using them again for next year… Read Full Review

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★☆☆☆☆

“This has to be the worst travel agency ever in UK. I...”

Written on: 19/05/2010

This has to be the worst travel agency ever in UK. I feel they have rude advisors and all they want is short term benefit and quick sale. I would recommend every one not to buy tickets from southall travels ever even if they offer you the cheapest price. End of the day, they are in the service industry and they know nothing about service.DO NOT EVEN THINK OF TRYING SOUTHALL… Read Full Review

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★☆☆☆☆

“I have used Southall Travel on 4 separate occasions to...”

Written on: 03/05/2010

I have used Southall Travel on 4 separate occasions to book tickets to India and they are always the cheapest, and never any problems. That's probably because I've only had to deal with the website and not had to call them!

However, more recently (September 2009) I used them to book a holiday to Dubai and they were just awful. I was very stressed right up until the day I was leaving! I called them up to book the holiday over the phone, only to find that the price and offer I saw online was no… Read Full Review

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★☆☆☆☆

“Nightmare, very disonest poeple. Booked a flight to...”

Written on: 22/04/2010

Nightmare, very disonest poeple. Booked a flight to Egypt, through Egypt Air, after paying, told by phone, coming back is another company, asked about baggage allowence, they give me a wrong advice, changed to another airline, then phoned Egypt air, told me I would still qualify for their weight allowence, tried to chang booking again, told me at least 300 pound fine? they offer you no benefits but harm!before making my purchase, they should have told me on their web site, that is adifferent… Read Full Review

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★☆☆☆☆

“In my opinion, AWFUL COMPANY. DO NOT USE IF YOU CAN...”

Written on: 16/04/2010

In my opinion, AWFUL COMPANY. DO NOT USE IF YOU CAN HELP IT. I booked through them for my emigration to Australia. Compnay intially bugged me when i was thinking about deals even ringing me at 11pm yes 2300 hours. Once deposit was paid they no longer replied to emails or phone calls. Customer service is horrendus. Use Dial a Flight or a similar company if you can or dont be as tight as i was. Extra few quid is worth it rather than using this company. The stress of a vacation is bad enough… Read Full Review

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★★★★★

“My boyfriend and I booked with Southall Travel to go...”

Written on: 13/04/2010 by Ionea (1 review written)

My boyfriend and I booked with Southall Travel to go to Dubai. Brad was informative and helpful. Excellent service, would definitely use them again… Read Full Review

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★★★★★

“I have used southall travel services for the last 7...”

Written on: 11/04/2010

I have used southall travel services for the last 7 years. Never had any problems or concerns. The service is always good and very reliable. The prices are usually the best around. I have shopped around but I alway come back to southall travel. I would have no hesitation in recommending southall travel. Thank you to all at southall travel over the last 7 years for an excellent service and prices. I will be booking again around July for this year… Read Full Review

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★★★★★

“I booked with south hall travel first time i think it...”

Written on: 23/03/2010

I booked with south hall travel first time i think it worked very well for me i got cheaper ticket to pakistan and i belive if you pay by debit card online when booking the ticket the prices are confirmed

Thanks… Read Full Review

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★★★★★

“I bought 4 tickets to go to Malaysia from Southall...”

Written on: 18/03/2010 by yevonne (1 review written)

I bought 4 tickets to go to Malaysia from Southall travels and I have to say that they have the best pricesin the market w I saved quiet a lot to spend on other things in my trip. thanks you southall travels. I Will book my next trip with them only… Read Full Review

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★★★★★

“Used twice now and on both occasions they were about...”

Written on: 27/11/2009

Used twice now and on both occasions they were about 20% cheaper than anywhere else, great service
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★★★★★

“Fantastic flight only deal and despite negative...”

Written on: 04/09/2009

Fantastic flight only deal and despite negative comments here found that when my confirmation e-mail failed to arrive, I called Southall Travel to find out what happened. I got a callback as promised and have now received my e-tickets and confirmation promptly. Just to make sure I checked the Airlines own website and it was all recorded there… Read Full Review

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Summer Sun 2017 - Mark Warner