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Written on: 13/02/2011
DO NOT BOOK THROUGH SOUTHALL TRAVEL!!!!! They cancelled my return flight whilst I was on holiday without even telling me. They then refused to answer phone calls "The person responsible is not available" then told me I would get a full refund. When the refund came through it was £180 short. I cannot even get an email response never mind a phone call. I think court is the only way to get a response from this company… Read Full Review
Written on: 07/02/2011
I have visited Asian thrice through Southall and using different airlines. So far so good.
But yes, they are not the most customer friendly, or customer caring as they sound. You do have to follow up with them on tickets reaching you.
They cannot be relied on to do the entire booking, You will have to see each flight yourself on the web (in case you have connecting flights), spell your name correctly and INSIST on them sending you an email with all your details before they confirm the flight… Read Full Review
Written on: 10/01/2011
Oh deary me - If you are reading this, then you are considering travelling/booking through Southall Travel and all I would like to say is please, please, please proceed with caution. Cheapness attracted us to this operator as I would imagine it does with most people, but look at the alternatives. I wish I had done. Our problems started almost immediately. We looked online for the flights and strangely enough couldn't Find our connecting flights, concerned, we called Southall and yup everything… Read Full Review
Written on: 15/11/2010 by warrigal29 (1 review written)
I have now used Southall four times to book cheap flights to Thailand for both myself and a colleague. I have always found their service and staff to be first rate and professional and will definately be using them to book future flights
… Read Full Review
Written on: 30/10/2010 by Wangari (1 review written)
Most of the agents are polite and friendly. Some (strangely enough this tends to be the female agents) however are very rude and patronising when you attempt to book their 'special offers' on their website. I wonder who owns it and whether they listen to some of the conversations paying customers have with his staff… Read Full Review
Written on: 28/10/2010
I needed to book last minute flights to Nepal, Southall Travel came up with the cheapest price on Air India.
I was a bit concerned as I saw a few negative reviews on this review website. Anyway, I decided to buy from Southall Travel.
My booking was taken by the very courteous and professional Mona, and I'd recommend anyone else booking tickets to ask to speak with her. She even gave me her direct line in case I need to chat about my flights.
24 hours later, my eticket has arrived and its… Read Full Review
Written on: 05/10/2010
Booked a flight for my wife to mumbai. As per southall and the email we received from them, my wife was allowed 1 inbound change free of charge.
However, when we wanted to amend the date by a few days, we were charged equivalent of £100 in Indian rupees. Air India advised us to take it up with southall travels as there was no way inbound change would be free of charge and there was no remarks on the booking to say so.
When we flew back, we tried to speak to people with all nicknames who were… Read Full Review
Written on: 25/09/2010
My experience of Southall Travel has been fine so far, I booked flights to India last week, I recieved the acknowledgement email straight away, and the e-tickets within 24 hrs as promised at the stated price.
I booked with this agent because they were reccomended by a friend who has used them previously without any problems.
I will post an updated review after my trip!!
… Read Full Review
Written on: 18/09/2010
I went to paris with my friends and the customer service I received was excellent. They have the best deals, they were helpful and friendly and I got the best deal. I would definetly like to recomend southhall to everyone who is looking for best deals without any hassle… Read Full Review
Written on: 22/08/2010
Here is a copy of a email I have sent this company about their service:
...I am tired of emailing and being ignored. I have even phoned and been given the run around several times. I will be complaining to my bank to get a refund of my deposit and booking my flights through someone else. I am disgusted by the appalling service I have received by you and Southall Travel...
My advice...stay away!!!
… Read Full Review
Written on: 19/08/2010
we booked 2 return flights to capetown in september 2009 to travel in February 2010
in november 2009 we tried to book our seats and realised that we had been given the wrong return date
we contacted them and they made us pay an extra £250 each, total £500, to get the date that we thought we had already booked for the return flight
after protracted letters, we learnt, from the carrier not the agent that the airlines cost was £300, leaving £200 for the agent, on checking their own online… Read Full Review
Written on: 04/08/2010
I feel lot of pleasure in writing this that southall travel have been the pioneer for customer service and developing the travel itenary. The customer service team is excellent and Mr ADITYA has just been amajing in tailoring my travel plans.
WELL DONE KEEP IT UP… Read Full Review
Written on: 30/07/2010 by passpatoo (1 review written)
Everyone stay well away from this company, booked a holiday early 2010 to Dubai using my visa debit to pay deposit, due to personal circumstances i cancelled the holiday 30th April and informed the company via 1st class royal mail recorded delivery as per instructions. Nothing then heard from company, correspondence, letters, e-mails, calls, tickets or anything so presumed everything was okay, apart from losing my initial deposit.
The day before departure, 28th July fgound two seperate… Read Full Review
Written on: 20/07/2010
I have spent so much time today trying to book an advertised trip to New York for Christmas shopping. This afternoon I was promised a call back in 5 minutes and 6 hours later I am still waiting. I searched the same trip again and found the same price, called again tonight and am told the price is nearly £200 more than advertised on their travel supamartket web site. This is an 0844 number and it took forever with me on hold to tell me the cost would be £200 more. If I ever see the name… Read Full Review
Written on: 18/07/2010
Southall travel are alot better then alot of smaller agencies out there.
I've used them for my last 5 travels to Bangkok. Everytime they have been spot on.
Those that have problems may have just been unlucky. But what I suggest is that you should make it a habit of following things and documenting things.
I've booked my latest ticket to bangkok from southall travel and negotiated a deal £50 cheaper then quoted on the website.
If there is any negative i can draw is that try to avoid booking… Read Full Review
Written on: 12/07/2010
don't know what all the fuss is about...they provided the best deal to Atlantis hotel in dubai for my family. Booked with them via phone, they took immediate payment, issued the e-tickets the next day, and hotel voucher 3 days later. Just come back from holiday without any problems..would book with them again!… Read Full Review
Written on: 11/07/2010
In my opinion and based on my experiences and the evidence to back my claims, I believe this company needs to improve significantly. While the agents all appear to be knowledgeable, some have tended to be unhelpful and occasionally brash with me. In my opinion and from my experience, they are forward in terms of reminding you about payments due but backward when dealing with the issue of refunds - even if they themselves have already agreed to a refund. I doubt very much that I will be using… Read Full Review
Written on: 07/07/2010 by Mr PhommalyHatton (3 reviews written)
they took £192 for my daughters fare, I called EVA air to check the reservation and they had NO record of this also I was told my daughter would not have either a seat or a basinette because she was over 8 months old and too big - none of this was explained to me but they had her age details for her ticket so they were fully aware of this, they just took the money and said nothing. I have tried to complain but they wont give you their names - just nick names. I received no invoice either from… Read Full Review
Written on: 26/06/2010
I booked tickets to America late last night. Searching through travelsupermarket for the best deal, Southhall travel were the cheapest. As soon as i booked them someone from customer service rang me immediately to let me know what would happen next and when i would receive the e-tickets. The following day the e-tickets were there and after reading some of the comments on here i thought i had better check with the airline directly, and they had all our booking details and i could then check my… Read Full Review
Written on: 08/06/2010
I booked our tickets to South Africa ( 4 in all) for April, the service I received was fantastic, when I emailed Jay he got straight back to me with anything I asked. I was given a number for Egypt air to call and book our seats and she booked them for us out and home with no problem what so ever will definately be using them again for next year… Read Full Review
As rated by our community of reviewers
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Written by Judewillis