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Written on: 12/05/2011
I have booked with Southall Travel for the best of 22 years - there have been some agents polite and some not. i just returned from new york recently, this time with virgin atlantic which was my first flight with them. although agent was helpful - they did not tell me anything about seat allocation which you have to do yourself or check-in on line otherwise you do not get the seat together (family seats) and you could be scattered around the plane. this happened to us although we had booked… Read Full Review
Written on: 28/04/2011
I have had terrible service from Southall Travel. Clearly these members are incompetent in their jobs. I have written to the Managing Director and failed to receive a response.
Southall Travel has one aim and that is to sell, sell and sell without due care and attention for the clients. When bookings result in complaints, nobody takes this forward. Staff members are very reluctant to give details of mangers. What are clients expected to do?
… Read Full Review
Written on: 25/04/2011 by naeem58 (1 review written)
I booked a holiday in april 2011 online with my family i had spoked to customer service they told me that the hotel is a 4* but it was completley rubbish and they gave me a package including breakfast but their was nothing in the breakfast they told me that my hotel was 2 minuites walking distance from all shopping but it was 35 minuites. i advise everyone to never book their holiday with this company
i give no rating out of 5 to this company… Read Full Review
Written on: 25/03/2011 by seansymes (1 review written)
Whatever you do please heed the many bad reviews on Southall Travel; the customer service is appalling; this company watches out for itself first and the customer second; please do read the below as it will save you time and money if you avoid Southall Travel.
I booked flights with Southall Travel through Egypt Air on the 14th November 2010; on the 12th of February 2011, they called me saying I had to re schedule flights, mine were no longer available.
I had so many internal flights ECT… Read Full Review
Written on: 20/03/2011
This company has many bad reviews, but I don't no why, as my flight I booked with them was fine. I recieved my eticket with the 24 hours as they stated. When I reconfirmed I got a response with in 36 hours and had no problem with my flights at all. I would definately book again with this company as there are cheap flights and excellent customer service with prompt responses to any queries!
… Read Full Review
Written on: 17/03/2011
Hey, I'm just back from a holiday in New York. I by mistake booked the holiday from Southall Travel first and then read the awful reviews, instead of reading the reviews first, which would of deffinately put me off Southall. A week before my holiday I checked if my partner and I were on the flight, we were, I then checked if we were booked in for our stay and to my surprise we were. So went on our holiday, had a great time, came back and for some reason nothing went wrong. We got very cheap and… Read Full Review
Written on: 15/03/2011
i have recently travelled with southall travel to india and thanks to their inefficiency we missed our flight. they had made a mistake in booking ticket for our daughter and despite me telling them they assured everything is rectified and i should not worry. after missing my flight i have been trying to talk to them and no one is available to talk to me and i am promised call back and i am still waiting. PLEASE NEVER USE THESE FOR BOOKINGS… Read Full Review
Written on: 13/03/2011 by yamzaheer (1 review written)
i have booked throught southall travel and i requested a cot twice over the phone but this message did not get to kingfisher airlines and luckly i called up to double check it i found it that this was never requested
sales agent name "fred"
southall travel give good prices but sales agent you cant trust for everything they say as they need to achive a turnover to get the commission of 5% to 10% of gross profit
please be careful with extra request placed you might have placed with the… Read Full Review
Written on: 01/03/2011
Would you as a tour operator have an iternary where your connecting flight is from another airport? Let me explain. Incoming flight to Charles de Gaulle, connecting flight from Orly Paris to London? Well this is an iternary advertised on the Southall travel website. Be carefull when you book as there is no refund and you cannot make changes to your iternary. Not happy. There is no value for money and no customer service at Southall travel… Read Full Review
Written on: 28/02/2011 by babagull (3 reviews written)
DO NOT TRAVEL WITH SOUTHALL TRAVEL. I have booked with southall travel 3-4 times during last year but never satisfied with their services. Staff not friendly at all. Never received any reply from the management after sending email. I had to face unprofessional staff. It is happening quite regularly. Whenever, I tried to ring to customer services, even after long wait on chargeable number, they dont answer properly. I will NEVER recoment southall travel to any one… Read Full Review
Written on: 13/02/2011
DO NOT BOOK THROUGH SOUTHALL TRAVEL!!!!! They cancelled my return flight whilst I was on holiday without even telling me. They then refused to answer phone calls "The person responsible is not available" then told me I would get a full refund. When the refund came through it was £180 short. I cannot even get an email response never mind a phone call. I think court is the only way to get a response from this company… Read Full Review
Written on: 07/02/2011
I have visited Asian thrice through Southall and using different airlines. So far so good.
But yes, they are not the most customer friendly, or customer caring as they sound. You do have to follow up with them on tickets reaching you.
They cannot be relied on to do the entire booking, You will have to see each flight yourself on the web (in case you have connecting flights), spell your name correctly and INSIST on them sending you an email with all your details before they confirm the flight… Read Full Review
Written on: 10/01/2011
Oh deary me - If you are reading this, then you are considering travelling/booking through Southall Travel and all I would like to say is please, please, please proceed with caution. Cheapness attracted us to this operator as I would imagine it does with most people, but look at the alternatives. I wish I had done. Our problems started almost immediately. We looked online for the flights and strangely enough couldn't Find our connecting flights, concerned, we called Southall and yup everything… Read Full Review
Written on: 15/11/2010 by warrigal29 (1 review written)
I have now used Southall four times to book cheap flights to Thailand for both myself and a colleague. I have always found their service and staff to be first rate and professional and will definately be using them to book future flights
… Read Full Review
Written on: 30/10/2010 by Wangari (1 review written)
Most of the agents are polite and friendly. Some (strangely enough this tends to be the female agents) however are very rude and patronising when you attempt to book their 'special offers' on their website. I wonder who owns it and whether they listen to some of the conversations paying customers have with his staff… Read Full Review
Written on: 28/10/2010
I needed to book last minute flights to Nepal, Southall Travel came up with the cheapest price on Air India.
I was a bit concerned as I saw a few negative reviews on this review website. Anyway, I decided to buy from Southall Travel.
My booking was taken by the very courteous and professional Mona, and I'd recommend anyone else booking tickets to ask to speak with her. She even gave me her direct line in case I need to chat about my flights.
24 hours later, my eticket has arrived and its… Read Full Review
Written on: 05/10/2010
Booked a flight for my wife to mumbai. As per southall and the email we received from them, my wife was allowed 1 inbound change free of charge.
However, when we wanted to amend the date by a few days, we were charged equivalent of £100 in Indian rupees. Air India advised us to take it up with southall travels as there was no way inbound change would be free of charge and there was no remarks on the booking to say so.
When we flew back, we tried to speak to people with all nicknames who were… Read Full Review
Written on: 25/09/2010
My experience of Southall Travel has been fine so far, I booked flights to India last week, I recieved the acknowledgement email straight away, and the e-tickets within 24 hrs as promised at the stated price.
I booked with this agent because they were reccomended by a friend who has used them previously without any problems.
I will post an updated review after my trip!!
… Read Full Review
Written on: 18/09/2010
I went to paris with my friends and the customer service I received was excellent. They have the best deals, they were helpful and friendly and I got the best deal. I would definetly like to recomend southhall to everyone who is looking for best deals without any hassle… Read Full Review
Written on: 22/08/2010
Here is a copy of a email I have sent this company about their service:
...I am tired of emailing and being ignored. I have even phoned and been given the run around several times. I will be complaining to my bank to get a refund of my deposit and booking my flights through someone else. I am disgusted by the appalling service I have received by you and Southall Travel...
My advice...stay away!!!
… Read Full Review
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Written by djennings