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Written on: 28/08/2012 by stephanfranksimpson (1 review written)
I have been trying to organise my honeymoon trip for such a long time, so many searches, so many plans made and dropped due to deals being offered not available etc. However, I got the number for Southall Travel and thought what’s harm it trying these guys out. It came as a pleasant surprise when I called and was put through to an agent immediately. In spite of the fact that I was calling very late in the evening, the agents were most helpful, patient and understanding… Read Full Review
Written on: 13/07/2012 by nileshoswal (1 review written)
Very bad customer service, took extra money from card for flight ticket. Denied initially and after repeated call no response. Manger was totally irresponsible, still not received any money after two weeks of claim Dont have option of less then one star or else not recommended at all. … Read Full Review
Written on: 01/07/2012
They tried to force us to pay no matter we said we dont want it after he claimed the transit wait gonna 13 hours. After that 2 hours the woman rang us and said we have booked 2 flights!!!! And money will taken from account even we explained that we said no to it already but the woman still said that "i dont know but we have to pay coz you have made the payment!". You have to leave card detail even before they check the ticket will be avaiable or not!! Beware!!! dont do anything with this… Read Full Review
Written on: 29/06/2012
Horrendous service, dishonest people, requested a quote for flight and hotel on Saturday 09.06.2012, quote provided at £882.00 without breakfast however breakfast was offered complementary. Booking completed without breakfast, at the time of booking the price had increased to £890.00, advised deposit required would be £200.00, however £210.00 debited. Requested on Monday 11.06.2012 (the next day) complimentary breakfast be added, advised this was not offered and would be at a cost… Read Full Review
Written on: 18/06/2012
I wanted to travel to Dubai, so booked hotel and flights and transfer service, chose transfers as did not realise where the hotel was and was adviced by sales person that hotel dont have free transfers, so paid £50 for to and fro. Reached safely at the hotel which was good, on the day of coming back we were supposed to be pickedup by the transfer company at 12noon for flight at 14.30hrs , so waited in the lobby from 11.45am kept on calling the transfer company to see where the driver is kept… Read Full Review
Written on: 30/05/2012
My partner and I booked through Southhall Travel or Away Holidays being one of their alias! At first they seemed almost too helpful, until the point that they have your money! at first what seemed a bargain holiday turned into a much more expensive affair after they changed their minds about the flights my partner and I could get to our required destination, due to availability. So what started as £1200 per person soon escalated to £1500 per person. Due to them not being able to get us the… Read Full Review
Written on: 22/04/2012 by elodragonfly (1 review written)
I booked my flight to San Francisco at such a good price, doing heathrow-Munich-SF and to come back SF - Vancouver - Heathrow ! but after booking I read all the bad reviews and I was quite stressed. I just did all they said especially to confirm the flight before leaving, I found the customer service great, each time I asked something I had an answer straight away. I had no problem at all with the flights, just on my outbound flight ON air canada I arrived without luggage but it has nothing to… Read Full Review
Written on: 19/04/2012 by davidjjones (1 review written)
I was serching for a holiday to Thailand over Easter and prices quoted in advertisements did not match actual ones once the companies were contacted. However, I contacted Southall Travel from an advertisement in the Sunday Times and Ruby gave me a very attractive price flying with Siongapore Airlines for a 2 week holiday to Phuket. The price was c £1500 cheaper than any where else. I paid for the holiday and then discovered this website and the horror stories from other people who had booked… Read Full Review
Written on: 26/02/2012 by Ajanta (1 review written)
We booked flights for my elderly parents, one of whom is disabled, over one month in advance on basis that they would not need to change planes to their destination and would only have a short wait on the return flight. Southall travel did not notify us when the flight itinerary was changed. It was only after calling them by pure chance, the day before travel, we found out that they would have to change planes to their destination, and on the return they would be stuck in transit for over 8… Read Full Review
Written on: 08/12/2011 by Niv1 (1 review written)
I booked a flight with them and then had to cancel it. I am entitled to a refund after their £175 cancellation charges. Its been over 10 weeks now and still havent received the refund. Every time I call them they say its been processed and I should have received it by not. They have even wasted my time and insisted that I call my bank to find out, which I did. There are no managers to speak to. terrible customer service. Please stay away… Read Full Review
Written on: 06/10/2011 by STS1 (1 review written)
AVOID SOUTHALL TRAVEL AT ALL COSTS!!! BEWARE! This is by far the absolute worst travel organisation I have ever come across. I booked a flight from London to Sydney stopping in Taipei, once Southall Travel had my money they informed me that the flight would be London - Amsterdam - Taipei (12 hours) - Sydney. To cancel or change any details would result in a loss of several hundred pounds, which I now think would be preferable. The journey ended up London - Amsterdam - Bangkok - Taipei - Sydney… Read Full Review
Written on: 19/08/2011 by Belizallo (1 review written)
I'm normally fairly hardy regarding budget travel, and will go to whoever is cheapest. But Southall Travel were absolutely terrible and I would never ever book with them again. The staff were short and rude throughout the booking process. But I found a flight, and arranged to book through them shortly before payday by paying a deposit of £175. The only reason I booked at that point, was because I could pay a deposit rather than the full amount. Instead, Southall travel went ahead and… Read Full Review
Written on: 03/08/2011 by michielvdboom (2 reviews written)
I found out about them through their other website, cheapticket.co.uk... They are puting nice priced flights on their site which, by far, they are not able to deliver. This you will find out after calling them from abroad (Holland) on their costly number... but then they will tell you that after a certain date you will be able to get your desired flight for the advertised price... so after re-aranging your travelplans to meet the new dates you will call them (next day) again... only to find… Read Full Review
Written on: 27/05/2011 by kgldsun (2 reviews written)
Disturbing reviews to read, however, I have only seen these after doing two bookings on two consecutive years. I cannot really fault Southall Travel. Good price, good communication, especially with 'Jeremy' with whom I have just booked another flight. It is difficult to really find a fault. Lucky twice?,....... I doubt it. I feel I have had what I have paid for and possibly more beside with requests. Problem with reviews is, most people turn to writing when they are dissatisfied and… Read Full Review
Written on: 15/05/2011
This is the first time I have used this company after it was recommended to me from my brother. Initial response has been great, sales person 'Danny' was extremely helpful and they were £800.00 cheaper than the nearest cost for Singapore Air to NZ.
Having read some of the bad reviews I will make point of sending in a further reply but rigth now I am dead impressed on both value and customer care.
… Read Full Review
Written on: 12/05/2011
I have booked with Southall Travel for the best of 22 years - there have been some agents polite and some not. i just returned from new york recently, this time with virgin atlantic which was my first flight with them. although agent was helpful - they did not tell me anything about seat allocation which you have to do yourself or check-in on line otherwise you do not get the seat together (family seats) and you could be scattered around the plane. this happened to us although we had booked… Read Full Review
Written on: 28/04/2011
I have had terrible service from Southall Travel. Clearly these members are incompetent in their jobs. I have written to the Managing Director and failed to receive a response.
Southall Travel has one aim and that is to sell, sell and sell without due care and attention for the clients. When bookings result in complaints, nobody takes this forward. Staff members are very reluctant to give details of mangers. What are clients expected to do?
… Read Full Review
Written on: 25/04/2011 by naeem58 (1 review written)
I booked a holiday in april 2011 online with my family i had spoked to customer service they told me that the hotel is a 4* but it was completley rubbish and they gave me a package including breakfast but their was nothing in the breakfast they told me that my hotel was 2 minuites walking distance from all shopping but it was 35 minuites. i advise everyone to never book their holiday with this company
i give no rating out of 5 to this company… Read Full Review
Written on: 25/03/2011 by seansymes (1 review written)
Whatever you do please heed the many bad reviews on Southall Travel; the customer service is appalling; this company watches out for itself first and the customer second; please do read the below as it will save you time and money if you avoid Southall Travel.
I booked flights with Southall Travel through Egypt Air on the 14th November 2010; on the 12th of February 2011, they called me saying I had to re schedule flights, mine were no longer available.
I had so many internal flights ECT… Read Full Review
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