Southall Travel Reviews

Click here if this is your business
★★★☆☆
3.5 / 5
72% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Southall Travel - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“AVOID SOUTHALL TRAVEL AT ALL COSTS”

Written on: 06/10/2011 by STS1 (1 review written)

AVOID SOUTHALL TRAVEL AT ALL COSTS!!! BEWARE! This is by far the absolute worst travel organisation I have ever come across. I booked a flight from London to Sydney stopping in Taipei, once Southall Travel had my money they informed me that the flight would be London - Amsterdam - Taipei (12 hours) - Sydney. To cancel or change any details would result in a loss of several hundred pounds, which I now think would be preferable. The journey ended up London - Amsterdam - Bangkok - Taipei - Sydney… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgusting service”

Written on: 19/08/2011 by Belizallo (1 review written)

I'm normally fairly hardy regarding budget travel, and will go to whoever is cheapest. But Southall Travel were absolutely terrible and I would never ever book with them again. The staff were short and rude throughout the booking process. But I found a flight, and arranged to book through them shortly before payday by paying a deposit of £175. The only reason I booked at that point, was because I could pay a deposit rather than the full amount. Instead, Southall travel went ahead and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't waste your time on this cheater...”

Written on: 03/08/2011 by michielvdboom (2 reviews written)

I found out about them through their other website, cheapticket.co.uk... They are puting nice priced flights on their site which, by far, they are not able to deliver. This you will find out after calling them from abroad (Holland) on their costly number... but then they will tell you that after a certain date you will be able to get your desired flight for the advertised price... so after re-aranging your travelplans to meet the new dates you will call them (next day) again... only to find… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Excellent No faults. ”

Written on: 27/05/2011 by kgldsun (2 reviews written)

Disturbing reviews to read, however, I have only seen these after doing two bookings on two consecutive years. I cannot really fault Southall Travel. Good price, good communication, especially with 'Jeremy' with whom I have just booked another flight. It is difficult to really find a fault. Lucky twice?,....... I doubt it. I feel I have had what I have paid for and possibly more beside with requests. Problem with reviews is, most people turn to writing when they are dissatisfied and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“This is the first time I have used this company after...”

Written on: 15/05/2011

This is the first time I have used this company after it was recommended to me from my brother. Initial response has been great, sales person 'Danny' was extremely helpful and they were £800.00 cheaper than the nearest cost for Singapore Air to NZ.

Having read some of the bad reviews I will make point of sending in a further reply but rigth now I am dead impressed on both value and customer care.

Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“I have booked with Southall Travel for the best of 22...”

Written on: 12/05/2011

I have booked with Southall Travel for the best of 22 years - there have been some agents polite and some not. i just returned from new york recently, this time with virgin atlantic which was my first flight with them. although agent was helpful - they did not tell me anything about seat allocation which you have to do yourself or check-in on line otherwise you do not get the seat together (family seats) and you could be scattered around the plane. this happened to us although we had booked… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I have had terrible service from Southall Travel....”

Written on: 28/04/2011

I have had terrible service from Southall Travel. Clearly these members are incompetent in their jobs. I have written to the Managing Director and failed to receive a response.
Southall Travel has one aim and that is to sell, sell and sell without due care and attention for the clients. When bookings result in complaints, nobody takes this forward. Staff members are very reluctant to give details of mangers. What are clients expected to do?
Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 30/05/2011

We also had incredibly bad service with this company. Staff were rude and unhelpful, lied about what they were doing to help solve queries and were happy to send us off on a flight with incorrect names on the tickets due to their error - their solution was for us to call them from immigration if there was a problem. We eventually had to get ABTA involved to sort things out.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 22/07/2011

I am having a very bad experience with Southall Travel as well. We gave them the entire booking amount 1 month before but till now they havent send us our final tickets. They keep telling us some or the other excuses each time I called/mailed them. Only yesterday the operator asked me if I cud change my travel dates by 2 - 3 days !!!!. I m very annoyed that they havent booked my tickets inspite of doing the booking 3 months back. They r gud for nothing, they just keep the money and their staff is def not helpful at all.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“I booked a holiday in april 2011 online with my family...”

Written on: 25/04/2011 by naeem58 (1 review written)

I booked a holiday in april 2011 online with my family i had spoked to customer service they told me that the hotel is a 4* but it was completley rubbish and they gave me a package including breakfast but their was nothing in the breakfast they told me that my hotel was 2 minuites walking distance from all shopping but it was 35 minuites. i advise everyone to never book their holiday with this company

i give no rating out of 5 to this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mukeshnarayan's Response to naeem58's Review

Written on: 06/05/2011

I found this review very helpful because even I had a worse experience from them. Please avoid them completly

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“ Whatever you do please heed the many bad reviews on...”

Written on: 25/03/2011 by seansymes (1 review written)

Whatever you do please heed the many bad reviews on Southall Travel; the customer service is appalling; this company watches out for itself first and the customer second; please do read the below as it will save you time and money if you avoid Southall Travel.

I booked flights with Southall Travel through Egypt Air on the 14th November 2010; on the 12th of February 2011, they called me saying I had to re schedule flights, mine were no longer available.
I had so many internal flights ECT… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to seansymes's Review

Written on: 03/07/2011

southall travels are by far the worst travel agency I have come across. I award them with a BBIW award ( Biggest [profanity removed] in the World). Absoulted appauling customer services and incompetent staff. They first sell you the holiday with false expectations and then change their stance. They talk more but deliver nothhing !

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“This company has many bad reviews, but I don't no why,...”

Written on: 20/03/2011

This company has many bad reviews, but I don't no why, as my flight I booked with them was fine. I recieved my eticket with the 24 hours as they stated. When I reconfirmed I got a response with in 36 hours and had no problem with my flights at all. I would definately book again with this company as there are cheap flights and excellent customer service with prompt responses to any queries!

Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Hey, I'm just back from a holiday in New York. I by...”

Written on: 17/03/2011

Hey, I'm just back from a holiday in New York. I by mistake booked the holiday from Southall Travel first and then read the awful reviews, instead of reading the reviews first, which would of deffinately put me off Southall. A week before my holiday I checked if my partner and I were on the flight, we were, I then checked if we were booked in for our stay and to my surprise we were. So went on our holiday, had a great time, came back and for some reason nothing went wrong. We got very cheap and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“i have recently travelled with southall travel to...”

Written on: 15/03/2011

i have recently travelled with southall travel to india and thanks to their inefficiency we missed our flight. they had made a mistake in booking ticket for our daughter and despite me telling them they assured everything is rectified and i should not worry. after missing my flight i have been trying to talk to them and no one is available to talk to me and i am promised call back and i am still waiting. PLEASE NEVER USE THESE FOR BOOKINGS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“i have booked throught southall travel and i requested...”

Written on: 13/03/2011 by yamzaheer (1 review written)

i have booked throught southall travel and i requested a cot twice over the phone but this message did not get to kingfisher airlines and luckly i called up to double check it i found it that this was never requested

sales agent name "fred"
southall travel give good prices but sales agent you cant trust for everything they say as they need to achive a turnover to get the commission of 5% to 10% of gross profit

please be careful with extra request placed you might have placed with the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Would you as a tour operator have an iternary where...”

Written on: 01/03/2011

Would you as a tour operator have an iternary where your connecting flight is from another airport? Let me explain. Incoming flight to Charles de Gaulle, connecting flight from Orly Paris to London? Well this is an iternary advertised on the Southall travel website. Be carefull when you book as there is no refund and you cannot make changes to your iternary. Not happy. There is no value for money and no customer service at Southall travel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT TRAVEL WITH SOUTHALL TRAVEL. I have booked with...”

Written on: 28/02/2011 by babagull (2 reviews written)

DO NOT TRAVEL WITH SOUTHALL TRAVEL. I have booked with southall travel 3-4 times during last year but never satisfied with their services. Staff not friendly at all. Never received any reply from the management after sending email. I had to face unprofessional staff. It is happening quite regularly. Whenever, I tried to ring to customer services, even after long wait on chargeable number, they dont answer properly. I will NEVER recoment southall travel to any one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT BOOK THROUGH SOUTHALL TRAVEL!!!!! They...”

Written on: 13/02/2011

DO NOT BOOK THROUGH SOUTHALL TRAVEL!!!!! They cancelled my return flight whilst I was on holiday without even telling me. They then refused to answer phone calls "The person responsible is not available" then told me I would get a full refund. When the refund came through it was £180 short. I cannot even get an email response never mind a phone call. I think court is the only way to get a response from this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“I have visited Asian thrice through Southall and using...”

Written on: 07/02/2011

I have visited Asian thrice through Southall and using different airlines. So far so good.
But yes, they are not the most customer friendly, or customer caring as they sound. You do have to follow up with them on tickets reaching you.
They cannot be relied on to do the entire booking, You will have to see each flight yourself on the web (in case you have connecting flights), spell your name correctly and INSIST on them sending you an email with all your details before they confirm the flight… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Oh deary me - If you are reading this, then you are...”

Written on: 10/01/2011

Oh deary me - If you are reading this, then you are considering travelling/booking through Southall Travel and all I would like to say is please, please, please proceed with caution. Cheapness attracted us to this operator as I would imagine it does with most people, but look at the alternatives. I wish I had done. Our problems started almost immediately. We looked online for the flights and strangely enough couldn't Find our connecting flights, concerned, we called Southall and yup everything… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I have now used Southall four times to book cheap...”

Written on: 15/11/2010 by warrigal29 (1 review written)

I have now used Southall four times to book cheap flights to Thailand for both myself and a colleague. I have always found their service and staff to be first rate and professional and will definately be using them to book future flights



Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Most of the agents are polite and friendly. Some...”

Written on: 30/10/2010 by Wangari (1 review written)

Most of the agents are polite and friendly. Some (strangely enough this tends to be the female agents) however are very rude and patronising when you attempt to book their 'special offers' on their website. I wonder who owns it and whether they listen to some of the conversations paying customers have with his staff… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview