Southall Travel Reviews

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★★★☆☆
3.4 / 5
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★☆☆☆☆

“DO NOT USE...”

Written on: 30/05/2012

My partner and I booked through Southhall Travel or Away Holidays being one of their alias! At first they seemed almost too helpful, until the point that they have your money! at first what seemed a bargain holiday turned into a much more expensive affair after they changed their minds about the flights my partner and I could get to our required destination, due to availability. So what started as £1200 per person soon escalated to £1500 per person. Due to them not being able to get us the… Read Full Review

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Dougaltom's Comment

Written on: 31/05/2012

agreed. This is one of the worst companies I have EVER used. Will NOT be using them again. First, they booked the wrong date for my flight and told me that I'd have to pay the extra for the flight even though it was their mistake, as a few days later the prices had gone up (conveniently), and secondly they got my partner's name wrong on the e-ticket and made me pay £65 to change it even though they had got it wrong. Terrible customer service and awful company AVOID AT ALL COSTS

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★★★★★

“great trip”

Written on: 22/04/2012 by elodragonfly (1 review written)

I booked my flight to San Francisco at such a good price, doing heathrow-Munich-SF and to come back SF - Vancouver - Heathrow ! but after booking I read all the bad reviews and I was quite stressed. I just did all they said especially to confirm the flight before leaving, I found the customer service great, each time I asked something I had an answer straight away. I had no problem at all with the flights, just on my outbound flight ON air canada I arrived without luggage but it has nothing to… Read Full Review

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★★★★☆

“Quality of service”

Written on: 19/04/2012 by davidjjones (1 review written)

I was serching for a holiday to Thailand over Easter and prices quoted in advertisements did not match actual ones once the companies were contacted. However, I contacted Southall Travel from an advertisement in the Sunday Times and Ruby gave me a very attractive price flying with Siongapore Airlines for a 2 week holiday to Phuket. The price was c £1500 cheaper than any where else. I paid for the holiday and then discovered this website and the horror stories from other people who had booked… Read Full Review

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Guest's Response to davidjjones's Review

Written on: 24/07/2012

Thank goodness I read your review having just parted with £600 for a flight to America. Felt sick to my stomach and thought I had been duped as they were so nice on the phone and had the cheapest flight!

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★☆☆☆☆

“Terrible Customer Service, Arrogant Rude Useless”

Written on: 26/02/2012 by Ajanta (1 review written)

We booked flights for my elderly parents, one of whom is disabled, over one month in advance on basis that they would not need to change planes to their destination and would only have a short wait on the return flight. Southall travel did not notify us when the flight itinerary was changed. It was only after calling them by pure chance, the day before travel, we found out that they would have to change planes to their destination, and on the return they would be stuck in transit for over 8… Read Full Review

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★☆☆☆☆

“very bad customer service”

Written on: 03/02/2012 by vikram1 (1 review written)

I recently booked tickets with southhall travels. They are very friendly until you have paid them. Later on they don't care a dam and the staff are very arrogant. Think twice before you book with them… Read Full Review

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Guest's Response to vikram1's Review

Written on: 16/02/2012

I TOTALLY AGREE!!

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Guest's Response to vikram1's Review

Written on: 20/04/2012

I realli wish that i had read these reviews!!! ive paid the deposit now they dont care. Ive been chasing the guy sameul for the past 2 days who hasnt got back to me! never again will i book with them

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Guest8726's Response to vikram1's Review

Written on: 13/04/2012

I just experienced it and I am so MAD at them... Only if I had read these reviews before going ahead...

WARNING -
DO NOT BOOK FROM SOUTHALL TRAVELS.

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Sri333's Response to vikram1's Review

Written on: 24/02/2012

Very true, do not book from Southall Travels.

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★☆☆☆☆

“Not refunding money”

Written on: 08/12/2011 by Niv1 (1 review written)

I booked a flight with them and then had to cancel it. I am entitled to a refund after their £175 cancellation charges. Its been over 10 weeks now and still havent received the refund. Every time I call them they say its been processed and I should have received it by not. They have even wasted my time and insisted that I call my bank to find out, which I did. There are no managers to speak to. terrible customer service. Please stay away… Read Full Review

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★☆☆☆☆

“AVOID SOUTHALL TRAVEL AT ALL COSTS”

Written on: 06/10/2011 by STS1 (1 review written)

AVOID SOUTHALL TRAVEL AT ALL COSTS!!! BEWARE! This is by far the absolute worst travel organisation I have ever come across. I booked a flight from London to Sydney stopping in Taipei, once Southall Travel had my money they informed me that the flight would be London - Amsterdam - Taipei (12 hours) - Sydney. To cancel or change any details would result in a loss of several hundred pounds, which I now think would be preferable. The journey ended up London - Amsterdam - Bangkok - Taipei - Sydney… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 19/08/2011 by Belizallo (1 review written)

I'm normally fairly hardy regarding budget travel, and will go to whoever is cheapest. But Southall Travel were absolutely terrible and I would never ever book with them again. The staff were short and rude throughout the booking process. But I found a flight, and arranged to book through them shortly before payday by paying a deposit of £175. The only reason I booked at that point, was because I could pay a deposit rather than the full amount. Instead, Southall travel went ahead and… Read Full Review

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★☆☆☆☆

“Don't waste your time on this cheater...”

Written on: 03/08/2011 by michielvdboom (2 reviews written)

I found out about them through their other website, cheapticket.co.uk... They are puting nice priced flights on their site which, by far, they are not able to deliver. This you will find out after calling them from abroad (Holland) on their costly number... but then they will tell you that after a certain date you will be able to get your desired flight for the advertised price... so after re-aranging your travelplans to meet the new dates you will call them (next day) again... only to find… Read Full Review

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★★★★☆

“Excellent No faults. ”

Written on: 27/05/2011 by kgldsun (2 reviews written)

Disturbing reviews to read, however, I have only seen these after doing two bookings on two consecutive years. I cannot really fault Southall Travel. Good price, good communication, especially with 'Jeremy' with whom I have just booked another flight. It is difficult to really find a fault. Lucky twice?,....... I doubt it. I feel I have had what I have paid for and possibly more beside with requests. Problem with reviews is, most people turn to writing when they are dissatisfied and… Read Full Review

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★★★★★

“This is the first time I have used this company after...”

Written on: 15/05/2011

This is the first time I have used this company after it was recommended to me from my brother. Initial response has been great, sales person 'Danny' was extremely helpful and they were £800.00 cheaper than the nearest cost for Singapore Air to NZ.

Having read some of the bad reviews I will make point of sending in a further reply but rigth now I am dead impressed on both value and customer care.

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★★☆☆☆

“I have booked with Southall Travel for the best of 22...”

Written on: 12/05/2011

I have booked with Southall Travel for the best of 22 years - there have been some agents polite and some not. i just returned from new york recently, this time with virgin atlantic which was my first flight with them. although agent was helpful - they did not tell me anything about seat allocation which you have to do yourself or check-in on line otherwise you do not get the seat together (family seats) and you could be scattered around the plane. this happened to us although we had booked… Read Full Review

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★☆☆☆☆

“I have had terrible service from Southall Travel....”

Written on: 28/04/2011

I have had terrible service from Southall Travel. Clearly these members are incompetent in their jobs. I have written to the Managing Director and failed to receive a response.
Southall Travel has one aim and that is to sell, sell and sell without due care and attention for the clients. When bookings result in complaints, nobody takes this forward. Staff members are very reluctant to give details of mangers. What are clients expected to do?
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Guest's Comment

Written on: 30/05/2011

We also had incredibly bad service with this company. Staff were rude and unhelpful, lied about what they were doing to help solve queries and were happy to send us off on a flight with incorrect names on the tickets due to their error - their solution was for us to call them from immigration if there was a problem. We eventually had to get ABTA involved to sort things out.

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Guest's Comment

Written on: 22/07/2011

I am having a very bad experience with Southall Travel as well. We gave them the entire booking amount 1 month before but till now they havent send us our final tickets. They keep telling us some or the other excuses each time I called/mailed them. Only yesterday the operator asked me if I cud change my travel dates by 2 - 3 days !!!!. I m very annoyed that they havent booked my tickets inspite of doing the booking 3 months back. They r gud for nothing, they just keep the money and their staff is def not helpful at all.

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★☆☆☆☆

“I booked a holiday in april 2011 online with my family...”

Written on: 25/04/2011 by naeem58 (1 review written)

I booked a holiday in april 2011 online with my family i had spoked to customer service they told me that the hotel is a 4* but it was completley rubbish and they gave me a package including breakfast but their was nothing in the breakfast they told me that my hotel was 2 minuites walking distance from all shopping but it was 35 minuites. i advise everyone to never book their holiday with this company

i give no rating out of 5 to this company… Read Full Review

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Mukeshnarayan's Response to naeem58's Review

Written on: 06/05/2011

I found this review very helpful because even I had a worse experience from them. Please avoid them completly

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★☆☆☆☆

“ Whatever you do please heed the many bad reviews on...”

Written on: 25/03/2011 by seansymes (1 review written)

Whatever you do please heed the many bad reviews on Southall Travel; the customer service is appalling; this company watches out for itself first and the customer second; please do read the below as it will save you time and money if you avoid Southall Travel.

I booked flights with Southall Travel through Egypt Air on the 14th November 2010; on the 12th of February 2011, they called me saying I had to re schedule flights, mine were no longer available.
I had so many internal flights ECT… Read Full Review

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Guest's Response to seansymes's Review

Written on: 03/07/2011

southall travels are by far the worst travel agency I have come across. I award them with a BBIW award ( Biggest [profanity removed] in the World). Absoulted appauling customer services and incompetent staff. They first sell you the holiday with false expectations and then change their stance. They talk more but deliver nothhing !

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★★★★☆

“This company has many bad reviews, but I don't no why,...”

Written on: 20/03/2011

This company has many bad reviews, but I don't no why, as my flight I booked with them was fine. I recieved my eticket with the 24 hours as they stated. When I reconfirmed I got a response with in 36 hours and had no problem with my flights at all. I would definately book again with this company as there are cheap flights and excellent customer service with prompt responses to any queries!

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★★★★☆

“Hey, I'm just back from a holiday in New York. I by...”

Written on: 17/03/2011

Hey, I'm just back from a holiday in New York. I by mistake booked the holiday from Southall Travel first and then read the awful reviews, instead of reading the reviews first, which would of deffinately put me off Southall. A week before my holiday I checked if my partner and I were on the flight, we were, I then checked if we were booked in for our stay and to my surprise we were. So went on our holiday, had a great time, came back and for some reason nothing went wrong. We got very cheap and… Read Full Review

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★☆☆☆☆

“i have recently travelled with southall travel to...”

Written on: 15/03/2011

i have recently travelled with southall travel to india and thanks to their inefficiency we missed our flight. they had made a mistake in booking ticket for our daughter and despite me telling them they assured everything is rectified and i should not worry. after missing my flight i have been trying to talk to them and no one is available to talk to me and i am promised call back and i am still waiting. PLEASE NEVER USE THESE FOR BOOKINGS… Read Full Review

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★★☆☆☆

“i have booked throught southall travel and i requested...”

Written on: 13/03/2011 by yamzaheer (1 review written)

i have booked throught southall travel and i requested a cot twice over the phone but this message did not get to kingfisher airlines and luckly i called up to double check it i found it that this was never requested

sales agent name "fred"
southall travel give good prices but sales agent you cant trust for everything they say as they need to achive a turnover to get the commission of 5% to 10% of gross profit

please be careful with extra request placed you might have placed with the… Read Full Review

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★☆☆☆☆

“Would you as a tour operator have an iternary where...”

Written on: 01/03/2011

Would you as a tour operator have an iternary where your connecting flight is from another airport? Let me explain. Incoming flight to Charles de Gaulle, connecting flight from Orly Paris to London? Well this is an iternary advertised on the Southall travel website. Be carefull when you book as there is no refund and you cannot make changes to your iternary. Not happy. There is no value for money and no customer service at Southall travel… Read Full Review

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