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Written on: 26/02/2012 by Ajanta (1 review written)
We booked flights for my elderly parents, one of whom is disabled, over one month in advance on basis that they would not need to change planes to their destination and would only have a short wait on the return flight. Southall travel did not notify us when the flight itinerary was changed. It was only after calling them by pure chance, the day before travel, we found out that they would have to change planes to their destination, and on the return they would be stuck in transit for over 8… Read Full Review
Written on: 08/12/2011 by Niv1 (1 review written)
I booked a flight with them and then had to cancel it. I am entitled to a refund after their £175 cancellation charges. Its been over 10 weeks now and still havent received the refund. Every time I call them they say its been processed and I should have received it by not. They have even wasted my time and insisted that I call my bank to find out, which I did. There are no managers to speak to. terrible customer service. Please stay away… Read Full Review
Written on: 06/10/2011 by STS1 (1 review written)
AVOID SOUTHALL TRAVEL AT ALL COSTS!!! BEWARE! This is by far the absolute worst travel organisation I have ever come across. I booked a flight from London to Sydney stopping in Taipei, once Southall Travel had my money they informed me that the flight would be London - Amsterdam - Taipei (12 hours) - Sydney. To cancel or change any details would result in a loss of several hundred pounds, which I now think would be preferable. The journey ended up London - Amsterdam - Bangkok - Taipei - Sydney… Read Full Review
Written on: 19/08/2011 by Belizallo (1 review written)
I'm normally fairly hardy regarding budget travel, and will go to whoever is cheapest. But Southall Travel were absolutely terrible and I would never ever book with them again. The staff were short and rude throughout the booking process. But I found a flight, and arranged to book through them shortly before payday by paying a deposit of £175. The only reason I booked at that point, was because I could pay a deposit rather than the full amount. Instead, Southall travel went ahead and… Read Full Review
Written on: 03/08/2011 by michielvdboom (2 reviews written)
I found out about them through their other website, cheapticket.co.uk... They are puting nice priced flights on their site which, by far, they are not able to deliver. This you will find out after calling them from abroad (Holland) on their costly number... but then they will tell you that after a certain date you will be able to get your desired flight for the advertised price... so after re-aranging your travelplans to meet the new dates you will call them (next day) again... only to find… Read Full Review
Written on: 27/05/2011 by kgldsun (2 reviews written)
Disturbing reviews to read, however, I have only seen these after doing two bookings on two consecutive years. I cannot really fault Southall Travel. Good price, good communication, especially with 'Jeremy' with whom I have just booked another flight. It is difficult to really find a fault. Lucky twice?,....... I doubt it. I feel I have had what I have paid for and possibly more beside with requests. Problem with reviews is, most people turn to writing when they are dissatisfied and… Read Full Review
Written on: 15/05/2011
This is the first time I have used this company after it was recommended to me from my brother. Initial response has been great, sales person 'Danny' was extremely helpful and they were £800.00 cheaper than the nearest cost for Singapore Air to NZ.
Having read some of the bad reviews I will make point of sending in a further reply but rigth now I am dead impressed on both value and customer care.
… Read Full Review
Written on: 12/05/2011
I have booked with Southall Travel for the best of 22 years - there have been some agents polite and some not. i just returned from new york recently, this time with virgin atlantic which was my first flight with them. although agent was helpful - they did not tell me anything about seat allocation which you have to do yourself or check-in on line otherwise you do not get the seat together (family seats) and you could be scattered around the plane. this happened to us although we had booked… Read Full Review
Written on: 28/04/2011
I have had terrible service from Southall Travel. Clearly these members are incompetent in their jobs. I have written to the Managing Director and failed to receive a response.
Southall Travel has one aim and that is to sell, sell and sell without due care and attention for the clients. When bookings result in complaints, nobody takes this forward. Staff members are very reluctant to give details of mangers. What are clients expected to do?
… Read Full Review
Written on: 25/04/2011 by naeem58 (1 review written)
I booked a holiday in april 2011 online with my family i had spoked to customer service they told me that the hotel is a 4* but it was completley rubbish and they gave me a package including breakfast but their was nothing in the breakfast they told me that my hotel was 2 minuites walking distance from all shopping but it was 35 minuites. i advise everyone to never book their holiday with this company
i give no rating out of 5 to this company… Read Full Review
Written on: 25/03/2011 by seansymes (1 review written)
Whatever you do please heed the many bad reviews on Southall Travel; the customer service is appalling; this company watches out for itself first and the customer second; please do read the below as it will save you time and money if you avoid Southall Travel.
I booked flights with Southall Travel through Egypt Air on the 14th November 2010; on the 12th of February 2011, they called me saying I had to re schedule flights, mine were no longer available.
I had so many internal flights ECT… Read Full Review
Written on: 20/03/2011
This company has many bad reviews, but I don't no why, as my flight I booked with them was fine. I recieved my eticket with the 24 hours as they stated. When I reconfirmed I got a response with in 36 hours and had no problem with my flights at all. I would definately book again with this company as there are cheap flights and excellent customer service with prompt responses to any queries!
… Read Full Review
Written on: 17/03/2011
Hey, I'm just back from a holiday in New York. I by mistake booked the holiday from Southall Travel first and then read the awful reviews, instead of reading the reviews first, which would of deffinately put me off Southall. A week before my holiday I checked if my partner and I were on the flight, we were, I then checked if we were booked in for our stay and to my surprise we were. So went on our holiday, had a great time, came back and for some reason nothing went wrong. We got very cheap and… Read Full Review
Written on: 15/03/2011
i have recently travelled with southall travel to india and thanks to their inefficiency we missed our flight. they had made a mistake in booking ticket for our daughter and despite me telling them they assured everything is rectified and i should not worry. after missing my flight i have been trying to talk to them and no one is available to talk to me and i am promised call back and i am still waiting. PLEASE NEVER USE THESE FOR BOOKINGS… Read Full Review
Written on: 13/03/2011 by yamzaheer (1 review written)
i have booked throught southall travel and i requested a cot twice over the phone but this message did not get to kingfisher airlines and luckly i called up to double check it i found it that this was never requested
sales agent name "fred"
southall travel give good prices but sales agent you cant trust for everything they say as they need to achive a turnover to get the commission of 5% to 10% of gross profit
please be careful with extra request placed you might have placed with the… Read Full Review
Written on: 01/03/2011
Would you as a tour operator have an iternary where your connecting flight is from another airport? Let me explain. Incoming flight to Charles de Gaulle, connecting flight from Orly Paris to London? Well this is an iternary advertised on the Southall travel website. Be carefull when you book as there is no refund and you cannot make changes to your iternary. Not happy. There is no value for money and no customer service at Southall travel… Read Full Review
Written on: 28/02/2011 by babagull (2 reviews written)
DO NOT TRAVEL WITH SOUTHALL TRAVEL. I have booked with southall travel 3-4 times during last year but never satisfied with their services. Staff not friendly at all. Never received any reply from the management after sending email. I had to face unprofessional staff. It is happening quite regularly. Whenever, I tried to ring to customer services, even after long wait on chargeable number, they dont answer properly. I will NEVER recoment southall travel to any one… Read Full Review
Written on: 13/02/2011
DO NOT BOOK THROUGH SOUTHALL TRAVEL!!!!! They cancelled my return flight whilst I was on holiday without even telling me. They then refused to answer phone calls "The person responsible is not available" then told me I would get a full refund. When the refund came through it was £180 short. I cannot even get an email response never mind a phone call. I think court is the only way to get a response from this company… Read Full Review
Written on: 07/02/2011
I have visited Asian thrice through Southall and using different airlines. So far so good.
But yes, they are not the most customer friendly, or customer caring as they sound. You do have to follow up with them on tickets reaching you.
They cannot be relied on to do the entire booking, You will have to see each flight yourself on the web (in case you have connecting flights), spell your name correctly and INSIST on them sending you an email with all your details before they confirm the flight… Read Full Review
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Written by JanekBalcer