Southall Travel Reviews

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★★★☆☆
3.4 / 5
69.6% of users recommend this
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★★★★☆

“Overall Good job done”

Written on: 17/12/2012 by alyme (1 review written)

We received a fabulous service from southall travel for our Maldives and dubai booking in November. Their agent was professional, friendly and helpful at every step of the way. And cool and calm with our numerous question. Not just she gave me sensible and unbiased advise while during the booking process she also handles my post booking questions professionally and in a timely manner. Happy with the wonderful service, we have recommended them to our colleagues and fa,mily and southall travel… Read Full Review

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★★★★★

“Cancelling and rebooking flights”

Written on: 21/11/2012

I am extremely happy with the services provided by Southall Travels, I have been using them for years and have never been disappointed. The staff is so friendly and ready to help always. I booked 3 tickets from London Heathrow to Delhi in September for me, my mum and my sister. In between that my mum had to fly to India so I made another reservation through Southall travels on a Virgin flight, I had to book it urgently so in less than 24 hours the ticket was booked for my mum with a very good… Read Full Review

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★★★★★

“prompt after booking care”

Written on: 17/11/2012 by reahme (1 review written)

Southall Travel did it when we were left high and dry by the hotel and its management who refused to switch us to another room on the pretext of unavailability. We did not liked the first one as it was somewhat damp and ill maintained. When we called Southall they contacted the hotel and we were promptly moved to a far better room on the upper level with a great garden view. We would not have enjoyed our stay in the hotel if southall agent had not intervened to get the rooms switched. We have… Read Full Review

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★★★★☆

“Excellent”

Written on: 15/11/2012 by mark.robinson011984 (2 reviews written)

I have been using them to book tickets for 4 years now. They are very friendly and possibly have the best best prices to offer. Never had any problems. Excellent company. Highly recommended… Read Full Review

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★★★★★

“Professional Staff ”

Written on: 10/11/2012 by neecowl (1 review written)

We booked our tickets with them and visited their southall shop to make the paymet and to collect the tickets. their staff that we dealt with over the telephone as well as in person was the most professional and helpful staff so far that we have spoken in a long time for our travel. we have not found any point on which to score this travel agent down and would like to deal with them again for our travel in future… Read Full Review

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★★★★☆

“very good deals; but cant guarantee my bulkhead seats”

Written on: 29/10/2012 by myounus (1 review written)

no doubt that they have very good deals for flights and holidays packages which perhaps you will not find with other travel agents. Although i am happy with the prices, they were not able to gurantee that i will get bulk head seats on the plane. they could only take my request saying its a special request and is subject to availability. And although i did get them onbaord, i feel the unnecessary anxiety that I had was easily avoidable if they could have guaranteed the seats at teh time of… Read Full Review

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★★★★★

“Maldives Holiday Booking”

Written on: 27/10/2012 by ammar72 (1 review written)

We confirmed our booking with them to bandos maldives few days back.the dealings went well with no problems at all.we didnot find them to be pushy or chasing up at all times and simply admire all the help they offered.they even held the boking for some time as we wanted to do further research to confirm the arrangements before making teh payment.we did find the arrangements advised as available at the resort and made the payment.the paperwork has already been received very efficienty.theyr… Read Full Review

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★★★★★

“Very helpful and value customers”

Written on: 09/10/2012 by Scottjr (1 review written)

We booked with southall for our little son to travel to india for the first time all alone and we are very happy with all the help and useful information provided by the southall agent to ensure a worry free travel for our son. they booked him as an unacompanied minor and overall handled the booking very professionally and i felt cared. i will recommend them for their good customer service expecially to thiose who have their children flying alone… Read Full Review

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★★★★★

“cheaper than travel agents”

Written on: 06/10/2012

They are a lot cheaper than other estate agents. I would recommend it. They are always available and clear about everything. … Read Full Review

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★★★★☆

“They specialise in Asia only”

Written on: 29/09/2012 by robinchad (1 review written)

For cheap ticket these guys seem to specialize in India, south asia, far east and Dubai. This was revealed while doing my online research for our hols to Maldives. They seem to be biggest sellersof kuredu in the market. We had a problem free holiday there early this year. I give them 9/10 for customer service as the agent we dealt with was very good in his skills. We are hoping they have some good deals for S Africa when we call them to book our 2013 holiday next week… Read Full Review

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Aliyahk's Response to robinchad's Review

Written on: 03/10/2012

Asia is what these peopel started off with. India to be precise and around. We've been booking our holidays with them for long and I believe they have great fares for rest of the world too. We have been to Egypt, orlando and australia and everytime they were the most cost effective.

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★★★☆☆

“Great bargain; but there is always room for improvement!”

Written on: 20/09/2012 by ngyen75 (1 review written)

They have very competitive prices for the flights. we got a great price on jet airways with them which they seem to have some sort of special fare contract with as they sell perhaps the cheapest fares for jet. (they seem to have even receive many awards from the airline - as per their FB page). but IMO they can do better by simplifying some processes especially the payment options.I could not pay by a third party credit card. had to pay it in their account… Read Full Review

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★★★★★

“we got good discount as per their price match policy”

Written on: 17/09/2012 by salimanwar (1 review written)

we are very happy with the customer service of southall travels agent leo we were holding th seats with him and we found cheaper deal with the another travel agents we called him back with the details of the booking and he was fast to match his offer as per the cheaper price. although the deal was ony 10 pounds cheaper we saved 60 pounds on 6 people. on all times he was very patient and freiendly. good customer service and we will book wit him again… Read Full Review

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★★★★☆

“Good first time experience”

Written on: 14/09/2012 by Petes78 (1 review written)

I dealt with them for the first time for our round the world holiday booking and it was a good expeirnece due to the great ease of booking, helpful and skilled staff and lots of options which were given to us to choose from. all our questions and concerns were patiently handled by the agent and our calls and emails were replied to promptly. we feel quite satisfied to have received all the paperwork, tickets and vouchers for the holiday. Our holiday starts in january and we are all looking… Read Full Review

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★★★★★

“Southall Travel done excellent job for me”

Written on: 29/08/2012 by masoodsiddiqui (1 review written)

I would certainly say that I am extremely happy that my trip is finally confirmed and the hectic work is mostly over and we can peacefully enjoy our honeymoon. As per the service I would definitely recommend Southall Travel to all the known ones and certainly when I travel, I would rather go to them than to search anywhere else… Read Full Review

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★★★★★

“Southall Travel is One of The Best Travel Agency in UK”

Written on: 28/08/2012 by stephanfranksimpson (1 review written)

I have been trying to organise my honeymoon trip for such a long time, so many searches, so many plans made and dropped due to deals being offered not available etc. However, I got the number for Southall Travel and thought what’s harm it trying these guys out. It came as a pleasant surprise when I called and was put through to an agent immediately. In spite of the fact that I was calling very late in the evening, the agents were most helpful, patient and understanding… Read Full Review

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★☆☆☆☆

“Fraud and illegal activity”

Written on: 13/07/2012 by nileshoswal (1 review written)

Very bad customer service, took extra money from card for flight ticket. Denied initially and after repeated call no response. Manger was totally irresponsible, still not received any money after two weeks of claim Dont have option of less then one star or else not recommended at all. … Read Full Review

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★☆☆☆☆

“Not worth any star!!! ”

Written on: 01/07/2012

They tried to force us to pay no matter we said we dont want it after he claimed the transit wait gonna 13 hours. After that 2 hours the woman rang us and said we have booked 2 flights!!!! And money will taken from account even we explained that we said no to it already but the woman still said that "i dont know but we have to pay coz you have made the payment!". You have to leave card detail even before they check the ticket will be avaiable or not!! Beware!!! dont do anything with this… Read Full Review

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Tanmi's Comment

Written on: 12/09/2012

Where were u going? For us they seemed to have countless options to fly to Sydney on connecting flights. We got the best deal and paid in installments too; and that too only after we got the booking confirmation. They have been good to us all these years.

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★☆☆☆☆

“Horrendous Service, Dishonest, Stressful”

Written on: 29/06/2012

Horrendous service, dishonest people, requested a quote for flight and hotel on Saturday 09.06.2012, quote provided at £882.00 without breakfast however breakfast was offered complementary. Booking completed without breakfast, at the time of booking the price had increased to £890.00, advised deposit required would be £200.00, however £210.00 debited. Requested on Monday 11.06.2012 (the next day) complimentary breakfast be added, advised this was not offered and would be at a cost… Read Full Review

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Tigereyes's Comment

Written on: 09/07/2012

Following on from Part 1, I received 3 voicemail messages from Southall Travel advising my hotel is cancelled, but my flight remains in place for which I am required to pay in full if I am to travel on 1st July 2012, as planned. I call Southall Travel, who confirm flights are in place and payment is required. Eventually they agree to cancel the flight, when an email confirmation is requested, I am advised this will take 24 hours – totally unacceptable. Eventually I receive a confirmation. Still waiting for Southall Travel to confirm recorded telephone calls have been retrieved and listened to. Then the battle of the refund. On employee advised costs will be negotiated, then advises a refund, second employee advises a refund is not possible. Hey Southall Travel made £210.00 for chatting on the phone, being non responsive. Let’s all work for Southall Travel 

Part 3
Southall Travel has not responded to my email of 3rd July 2012, they promise a 24 hour response time. I have also contacted abta. What else can I do.

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Tigereyes's Comment

Written on: 18/10/2012

An agreed out come by means of a further booking.
My confidence is restored and will without a doubt use Southall Travel in future.

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Tigereyes's Comment

Written on: 10/07/2012

Part 4 - Southall Travel advises calls have not been recorded for this incident although I have communicated with 4 different supervisous through the month, each failed to advise. I have requested emails be checked, lets see what happens. I have XXXX names.

Let’s clear the misunderstandings you have:

• Please identity what measures have been taken – as to date I see no measures
• It was XXX who advised ALL calls are recorded. Are you advising from my initial email of 9th June 2012 to date and communications with XXXX, XXXX, XXXX, XXXX and the group email addresses, you are advising on 10th July 2012, calls are not recorded for the period in question, conversations that took place over a number of days with different colleagues. I find this very strange and unacceptable
• The error regarding the cancellation was only advised as an error when I communicated the received information to XXXX, even then the cancellation did not take place as XXXX was demanding payment
• It was (name removed) who advised verbally and via an email that an adjustment would be made against a future booking – please review XXXX emails for this period of time

Clearly across the board all shortfalls sit within Southall Travel, an entity that is only interested in making a sale without due care and attention of their clients. It was (name removed) who provided inaccurate and incorrect information which the supervisors over the moth failed to address.

I ask how the client is responsible for such shortfalls. I believe due to the number of shortfalls I as the client should be compensated for the error and time taken to raise these issues

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★☆☆☆☆

“Bad service on refund, Mr. Kuljinder Bahia no response”

Written on: 18/06/2012

I wanted to travel to Dubai, so booked hotel and flights and transfer service, chose transfers as did not realise where the hotel was and was adviced by sales person that hotel dont have free transfers, so paid £50 for to and fro. Reached safely at the hotel which was good, on the day of coming back we were supposed to be pickedup by the transfer company at 12noon for flight at 14.30hrs , so waited in the lobby from 11.45am kept on calling the transfer company to see where the driver is kept… Read Full Review

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★☆☆☆☆

“DO NOT USE...”

Written on: 30/05/2012

My partner and I booked through Southhall Travel or Away Holidays being one of their alias! At first they seemed almost too helpful, until the point that they have your money! at first what seemed a bargain holiday turned into a much more expensive affair after they changed their minds about the flights my partner and I could get to our required destination, due to availability. So what started as £1200 per person soon escalated to £1500 per person. Due to them not being able to get us the… Read Full Review

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Dougaltom's Comment

Written on: 31/05/2012

agreed. This is one of the worst companies I have EVER used. Will NOT be using them again. First, they booked the wrong date for my flight and told me that I'd have to pay the extra for the flight even though it was their mistake, as a few days later the prices had gone up (conveniently), and secondly they got my partner's name wrong on the e-ticket and made me pay £65 to change it even though they had got it wrong. Terrible customer service and awful company AVOID AT ALL COSTS

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