Southall Travel Reviews

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★★★☆☆
3.4 / 5
161
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★★★★☆

“customer service”

Written on: 07/01/2013 by ericvin (1 review written)

would like to point out excellent customer service that i received from southall agent last week. the agent went the extra mile to help me out with my booking. will be using them again to book my flights. Thank You. Eric… Read Full Review

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Santhoshkt's Response to ericvin's Review

Written on: 23/02/2013

Unprofessional and Unethical

I have recently booked three tickets for my wife and 2 children and ended up paying more that what the airline was charging.
Found that the ticket price on the actual airline e-ticket was over £20 pounds cheaper that what Southall travel charged. When this was pointed , I was told that the difference is the admin fee . Costed over £60 more for 3 tickets. When I asked for the break down of cost in their invoice , they were reluctant to put the commission in the invoice though they charged it from me. I would advise to book directly on the airline website.

Thanks
Santhosh

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★★★★★

“simply the best.......”

Written on: 01/01/2013 by dollterry (1 review written)

never written a review before,but feel the need to tell others what a great company southall is.we've used them the last 4 years with no problems and they go out of their way to ensure your holiday goes as it should.november 2012 was a difficult time for us.we are a group of 6 and was off to thailand for 3 weeks but 2 days before leaving a we had the most devastating news and three of the party was unable to go ahead with the trip.southall were brilliant /// our refund arrived last week THANK… Read Full Review

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★★★★☆

“Helpful and fabulous custiomer care”

Written on: 18/12/2012 by Amiriqbal (1 review written)

If it wouldn’t have been for Southall we would have not been able to make it to the US to attend an important family event last week. We are very pleased with their help and service at the last minute and would not hesitate to refer them to our colleagues and friends. AL. … Read Full Review

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★★★★☆

“Overall Good job done”

Written on: 17/12/2012 by alyme (1 review written)

We received a fabulous service from southall travel for our Maldives and dubai booking in November. Their agent was professional, friendly and helpful at every step of the way. And cool and calm with our numerous question. Not just she gave me sensible and unbiased advise while during the booking process she also handles my post booking questions professionally and in a timely manner. Happy with the wonderful service, we have recommended them to our colleagues and fa,mily and southall travel… Read Full Review

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★★★★★

“Cancelling and rebooking flights”

Written on: 21/11/2012

I am extremely happy with the services provided by Southall Travels, I have been using them for years and have never been disappointed. The staff is so friendly and ready to help always. I booked 3 tickets from London Heathrow to Delhi in September for me, my mum and my sister. In between that my mum had to fly to India so I made another reservation through Southall travels on a Virgin flight, I had to book it urgently so in less than 24 hours the ticket was booked for my mum with a very good… Read Full Review

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★★★★★

“prompt after booking care”

Written on: 17/11/2012 by reahme (1 review written)

Southall Travel did it when we were left high and dry by the hotel and its management who refused to switch us to another room on the pretext of unavailability. We did not liked the first one as it was somewhat damp and ill maintained. When we called Southall they contacted the hotel and we were promptly moved to a far better room on the upper level with a great garden view. We would not have enjoyed our stay in the hotel if southall agent had not intervened to get the rooms switched. We have… Read Full Review

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★★★★☆

“Excellent”

Written on: 15/11/2012 by mark.robinson011984 (2 reviews written)

I have been using them to book tickets for 4 years now. They are very friendly and possibly have the best best prices to offer. Never had any problems. Excellent company. Highly recommended… Read Full Review

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★★★★★

“Professional Staff ”

Written on: 10/11/2012 by neecowl (1 review written)

We booked our tickets with them and visited their southall shop to make the paymet and to collect the tickets. their staff that we dealt with over the telephone as well as in person was the most professional and helpful staff so far that we have spoken in a long time for our travel. we have not found any point on which to score this travel agent down and would like to deal with them again for our travel in future… Read Full Review

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★★★★☆

“very good deals; but cant guarantee my bulkhead seats”

Written on: 29/10/2012 by myounus (1 review written)

no doubt that they have very good deals for flights and holidays packages which perhaps you will not find with other travel agents. Although i am happy with the prices, they were not able to gurantee that i will get bulk head seats on the plane. they could only take my request saying its a special request and is subject to availability. And although i did get them onbaord, i feel the unnecessary anxiety that I had was easily avoidable if they could have guaranteed the seats at teh time of… Read Full Review

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★★★★★

“Maldives Holiday Booking”

Written on: 27/10/2012 by ammar72 (1 review written)

We confirmed our booking with them to bandos maldives few days back.the dealings went well with no problems at all.we didnot find them to be pushy or chasing up at all times and simply admire all the help they offered.they even held the boking for some time as we wanted to do further research to confirm the arrangements before making teh payment.we did find the arrangements advised as available at the resort and made the payment.the paperwork has already been received very efficienty.theyr… Read Full Review

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★★★★★

“Very helpful and value customers”

Written on: 09/10/2012 by Scottjr (1 review written)

We booked with southall for our little son to travel to india for the first time all alone and we are very happy with all the help and useful information provided by the southall agent to ensure a worry free travel for our son. they booked him as an unacompanied minor and overall handled the booking very professionally and i felt cared. i will recommend them for their good customer service expecially to thiose who have their children flying alone… Read Full Review

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★★★★★

“cheaper than travel agents”

Written on: 06/10/2012

They are a lot cheaper than other estate agents. I would recommend it. They are always available and clear about everything. … Read Full Review

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★★★★☆

“They specialise in Asia only”

Written on: 29/09/2012 by robinchad (1 review written)

For cheap ticket these guys seem to specialize in India, south asia, far east and Dubai. This was revealed while doing my online research for our hols to Maldives. They seem to be biggest sellersof kuredu in the market. We had a problem free holiday there early this year. I give them 9/10 for customer service as the agent we dealt with was very good in his skills. We are hoping they have some good deals for S Africa when we call them to book our 2013 holiday next week… Read Full Review

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Aliyahk's Response to robinchad's Review

Written on: 03/10/2012

Asia is what these peopel started off with. India to be precise and around. We've been booking our holidays with them for long and I believe they have great fares for rest of the world too. We have been to Egypt, orlando and australia and everytime they were the most cost effective.

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★★★☆☆

“Great bargain; but there is always room for improvement!”

Written on: 20/09/2012 by ngyen75 (1 review written)

They have very competitive prices for the flights. we got a great price on jet airways with them which they seem to have some sort of special fare contract with as they sell perhaps the cheapest fares for jet. (they seem to have even receive many awards from the airline - as per their FB page). but IMO they can do better by simplifying some processes especially the payment options.I could not pay by a third party credit card. had to pay it in their account… Read Full Review

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★★★★★

“we got good discount as per their price match policy”

Written on: 17/09/2012 by salimanwar (1 review written)

we are very happy with the customer service of southall travels agent leo we were holding th seats with him and we found cheaper deal with the another travel agents we called him back with the details of the booking and he was fast to match his offer as per the cheaper price. although the deal was ony 10 pounds cheaper we saved 60 pounds on 6 people. on all times he was very patient and freiendly. good customer service and we will book wit him again… Read Full Review

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★★★★☆

“Good first time experience”

Written on: 14/09/2012 by Petes78 (1 review written)

I dealt with them for the first time for our round the world holiday booking and it was a good expeirnece due to the great ease of booking, helpful and skilled staff and lots of options which were given to us to choose from. all our questions and concerns were patiently handled by the agent and our calls and emails were replied to promptly. we feel quite satisfied to have received all the paperwork, tickets and vouchers for the holiday. Our holiday starts in january and we are all looking… Read Full Review

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★★★★★

“Southall Travel done excellent job for me”

Written on: 29/08/2012 by masoodsiddiqui (1 review written)

I would certainly say that I am extremely happy that my trip is finally confirmed and the hectic work is mostly over and we can peacefully enjoy our honeymoon. As per the service I would definitely recommend Southall Travel to all the known ones and certainly when I travel, I would rather go to them than to search anywhere else… Read Full Review

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★★★★★

“Southall Travel is One of The Best Travel Agency in UK”

Written on: 28/08/2012 by stephanfranksimpson (1 review written)

I have been trying to organise my honeymoon trip for such a long time, so many searches, so many plans made and dropped due to deals being offered not available etc. However, I got the number for Southall Travel and thought what’s harm it trying these guys out. It came as a pleasant surprise when I called and was put through to an agent immediately. In spite of the fact that I was calling very late in the evening, the agents were most helpful, patient and understanding… Read Full Review

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★☆☆☆☆

“Fraud and illegal activity”

Written on: 13/07/2012 by nileshoswal (1 review written)

Very bad customer service, took extra money from card for flight ticket. Denied initially and after repeated call no response. Manger was totally irresponsible, still not received any money after two weeks of claim Dont have option of less then one star or else not recommended at all. … Read Full Review

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★☆☆☆☆

“Not worth any star!!! ”

Written on: 01/07/2012

They tried to force us to pay no matter we said we dont want it after he claimed the transit wait gonna 13 hours. After that 2 hours the woman rang us and said we have booked 2 flights!!!! And money will taken from account even we explained that we said no to it already but the woman still said that "i dont know but we have to pay coz you have made the payment!". You have to leave card detail even before they check the ticket will be avaiable or not!! Beware!!! dont do anything with this… Read Full Review

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Tanmi's Comment

Written on: 12/09/2012

Where were u going? For us they seemed to have countless options to fly to Sydney on connecting flights. We got the best deal and paid in installments too; and that too only after we got the booking confirmation. They have been good to us all these years.

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