Southall Travel Reviews

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★★★☆☆
3.4 / 5
71% of users recommend this
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★☆☆☆☆

“RUDE AND USELESS! ”

Written on: 24/03/2013

Dealt with them and nearlly booked until they did not include every thing tried to tie me down to a holiday I did not even confirm. Tour Operator [name removed] was very Rude shouted down the phone and was not admitting his mistake until 1 hour on the [hone trying to explain to him how booking a holiday should work. They have no knowledge of the destinations and just read of the screen and talk a load of rubbish. I WOULD NEVER DO BUSINESS WITH SOUTH HALL TRAVEL!!! DEEP KARAWADRA… Read Full Review

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★★★☆☆

“Ok to book”

Written on: 22/03/2013

They are ok to book with. Had a decent experience with them… Read Full Review

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★★★★★

“"the Best"”

Written on: 21/03/2013

I travel twice a year between the UK and India and have been booking tickets with Southall travels for last 4 journeys. My experience with them has been more than satisfactory. Particularly for last two journeys, one of the Senior travel Consultants (Brij)has been dealing with my bookings and has done it well up to the mark and I would also like to compliment staff's professional mannerisms. Having flown from London for last 8 years, I was little anxious about flying via new route (Manchester… Read Full Review

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★★★★★

“Fantastic ”

Written on: 20/03/2013 by jfalls (1 review written)

We got the hotel vouchers on the last minute booking so quick while we are here. hey Southall thanks for sending me the new hotels vouchers so quick. and helping us to have our Goa holiday!!! Very prompt service even when you call from offshore. Impressed!… Read Full Review

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★★★★★

“Cheap and no hiccups”

Written on: 18/03/2013

Went Heathrow to Delhi on 1st Feb 2013. No problems. Cheapest ticket at £325. No price hike, no drama. Yes some people are satisfied!… Read Full Review

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★☆☆☆☆

“Lack of communication”

Written on: 14/03/2013

Booked a holiday from UK to GOA, as recommended through family friend, they never reply to emails, do not take the first price they give, they can always go lower. Most of the agents have English names and most of them are un willing to help, just seems very scripted, reading off a screen and wont listen to what you have to say. I have been dealing with [names removed] who never return my calls, even when I am trying to pay for the damn thing! Since i booked the holiday I have not had any… Read Full Review

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★★★★☆

“Wonderful service ”

Written on: 12/03/2013 by kennycoup (1 review written)

I am highly appreciative of the way Niha in Southall Travel handled my travel requirements. She conscientiously went through my various specifications for changing my travel from Dhaka to Colombo in view of the current political disturbances in Bangladesh. All the while she dealt with me, she was absolutely superb with her service and I am very happy and grateful for her help. I have dealt with their company a few times for my travel abroad and I have always had very good experience however… Read Full Review

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★★★★★

“Always excellent”

Written on: 09/03/2013

I have used Southall Travel many times, mostly to book flights to India, but I have also used them for flights to other destinations such as Thailand and Singapore. My experience with this company has been none other than excellent!! I have recommended them to friends and also booked flights on other people's behalf with them. All of the bookings I have made have been via the Internet. I have only spoke to an operative on one occasion and that was because my etickets had no been emailed to… Read Full Review

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★★★★☆

“Their service seems to be improving”

Written on: 05/03/2013 by MDKhalid (1 review written)

They get a 4 just because they delighted me this time with the baggage allowance of an unexpected 40 kg to Pakistan on emirates. And the agents I spoke to were quite thorough with skills of care and professionalism. Otherwise it would have been a 3 for just meeting the expectations on the previous occasion in terms of service when I dealt with them some 2 years back. They may have the cheapest prices but service is more valuable than the prices and exceeding customers expectations is the name… Read Full Review

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★★★★☆

“customer focus”

Written on: 27/02/2013 by Emijose (1 review written)

I am very pleased with the services of southall travel agent in arranging my flights to India and offering the effective advice and help that a customer would expect. I have always booked my tickets with southall travels for last 7 years till date and also have asked my people to use them for the best service they provide. This time at first I was not given a good price from their agent and I felt that I will book from somewhere else but his co-staff tried hard to get the better deal than was… Read Full Review

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★★★★☆

“Price, choice, service - better than most”

Written on: 23/02/2013 by psing (1 review written)

Southall travel have served us well all these years and yet again last week when we booked our forthcoming holiday with them. Earlier we dealt with only one agent however sooner we found that other agents are equally good in terms of service and knowledge. Infact, we now deal with two agents as we have found to get a better price which is probably owing to their internal commissions. With otehr travel agents, we have argued much about the credit card surcharge but with Southall the price is… Read Full Review

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★★★★☆

“Efficient, convenient and cheap”

Written on: 19/02/2013 by satban (1 review written)

Having recommended by a friend we first booked with Southall Travel to travel to India some 5 years back. We had a fairly good experience with them. We booked with them on number of other occasions to travel to Dubai, mauritius, egypt and sri lanka and they always have impressed us with their service and prices. They are easy to book with and prompt in sending our tickets as soon as we make the payment with no hidden costs. We used to book with another popular travel company but feel that we… Read Full Review

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★★★★★

“very skilled staff ”

Written on: 29/01/2013 by evansm (1 review written)

We came across southall travel via our search for holiday to Mauritius through icelolly and are glad we did! Their agent Christina who dealt with our call was one of the most helpful operators we have come across so far. She was thorough with her knowledge about the destination and provided us with various flights and hotels options. The best part was that we were given the chance to express what we wanted and to pick our choice without any option being forced upon us. Southall travel was just… Read Full Review

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★★★★☆

“fair to good enough”

Written on: 23/01/2013 by jasminepatel (1 review written)

They may not be the best but we have found them to be good enough in dealing with our booking yesterday and many over a period of years. We go to them because they seem to outdo others when it comes to prices. Service: Mostly good. And if there are any issues they have been quick to correct. So far we haven’t had any major trouble with them so will recommend these guys… Read Full Review

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★☆☆☆☆

“stay away”

Written on: 23/01/2013

They get you with the amendments or cancellations. Pay the extra £10 and book direct with airline. Extremely rude representatives, arrogant supervisors and malignant management. personally, never again. you have been warned… Read Full Review

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★★★★☆

“customer service”

Written on: 07/01/2013 by ericvin (1 review written)

would like to point out excellent customer service that i received from southall agent last week. the agent went the extra mile to help me out with my booking. will be using them again to book my flights. Thank You. Eric… Read Full Review

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Santhoshkt's Response to ericvin's Review

Written on: 23/02/2013

Unprofessional and Unethical

I have recently booked three tickets for my wife and 2 children and ended up paying more that what the airline was charging.
Found that the ticket price on the actual airline e-ticket was over £20 pounds cheaper that what Southall travel charged. When this was pointed , I was told that the difference is the admin fee . Costed over £60 more for 3 tickets. When I asked for the break down of cost in their invoice , they were reluctant to put the commission in the invoice though they charged it from me. I would advise to book directly on the airline website.

Thanks
Santhosh

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★★★★★

“simply the best.......”

Written on: 01/01/2013 by dollterry (1 review written)

never written a review before,but feel the need to tell others what a great company southall is.we've used them the last 4 years with no problems and they go out of their way to ensure your holiday goes as it should.november 2012 was a difficult time for us.we are a group of 6 and was off to thailand for 3 weeks but 2 days before leaving a we had the most devastating news and three of the party was unable to go ahead with the trip.southall were brilliant /// our refund arrived last week THANK… Read Full Review

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★★★★☆

“Helpful and fabulous custiomer care”

Written on: 18/12/2012 by Amiriqbal (1 review written)

If it wouldn’t have been for Southall we would have not been able to make it to the US to attend an important family event last week. We are very pleased with their help and service at the last minute and would not hesitate to refer them to our colleagues and friends. AL. … Read Full Review

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★★★★☆

“Overall Good job done”

Written on: 17/12/2012 by alyme (1 review written)

We received a fabulous service from southall travel for our Maldives and dubai booking in November. Their agent was professional, friendly and helpful at every step of the way. And cool and calm with our numerous question. Not just she gave me sensible and unbiased advise while during the booking process she also handles my post booking questions professionally and in a timely manner. Happy with the wonderful service, we have recommended them to our colleagues and fa,mily and southall travel… Read Full Review

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★★★★★

“Cancelling and rebooking flights”

Written on: 21/11/2012

I am extremely happy with the services provided by Southall Travels, I have been using them for years and have never been disappointed. The staff is so friendly and ready to help always. I booked 3 tickets from London Heathrow to Delhi in September for me, my mum and my sister. In between that my mum had to fly to India so I made another reservation through Southall travels on a Virgin flight, I had to book it urgently so in less than 24 hours the ticket was booked for my mum with a very good… Read Full Review

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